About us:

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Research Partnership (part of Inizio Ignite) is one of the world's largest pharma market research and consulting agencies with over 250 researchers, consultants, project managers and support staff. Our teams are located across the globe, in Europe (London, Lyon), North America (New York, Philadelphia, San Francisco) and Asia (Singapore, Delhi).

About the team:

The RP Operations team works alongside our Custom and Syndicated research teams to deliver a broad range of qualitative and quantitative (ad hoc and tracking) studies for global pharmaceutical, MedTech and biotech clients to enable them to address product development, marketing, brand, advertising and communications objectives. Our studies are typically multi-market, encompassing respondents in Europe, North America and Emerging Markets.

Each of our research projects will have a dedicated member of the RP Operations team embedded within the core project team for the full project lifecycle, providing project management expertise and guidance throughout. Typically, members of our Operations team will support multiple projects concurrently. As an Insights Field Operations Associate Director, this will involve working directly with both the Research Directors, as well as with other departments (Finance, IT, Creative) to provide Project Management subject matter expertise.

As a Field Operations Associate Director you will have responsibility for managing a team of Project Managers/Executives. This will involve mentoring, performance management as well as overseeing recruitment activities (interviewing candidates) for roles within your team. You will also be responsible for delivering subject-specific training both within your line management team and the wider Operations team.

Your primary role:

The Field Operations Associate Director is a senior leadership role within US Field Operations at Insights. The role is responsible for overseeing the quality, consistency, and delivery of project management output from a team of RP Project Managers, while also acting as a hands-on Project Manager on active studies.

This position plays a central role in supporting the alignment of project management roles and responsibilities across RP and STEM within Insights. Working closely with the Head of US Field Operations, the Associate Director will develop a deep understanding of both RP and STEM operating models and contribute to the evolution of project management capabilities under the Insights organization.

The role combines direct project delivery, people leadership, client engagement, and cross-business collaboration, and requires strong judgement, operational credibility, and the ability to lead through complexity.

Key Responsibilities

Project Delivery & Oversight

• Oversee the end-to-end delivery and quality of US RP project management output, ensuring projects are delivered to a high standard and in line with client expectations.
• Act as Project Manager on assigned studies, maintaining full responsibility for operational execution from project set-up through to delivery.
• Hold full project-level decision-making authority, including management of scope, timelines, and delivery risks.
• Escalate resourcing constraints or significant capacity challenges to the Head of US Field Operations as required.
• Serve as a senior escalation point for complex delivery issues and client concerns.

Hands-on Project Management Responsibilities

• Oversee the smooth running of fieldwork management, coordinating with internal teams and external suppliers.
• Ensure the successful handover of project deliverables to research teams, including:
• Coordination of Data Processing (DP) work and deliverables for quantitative projects, in line with provided specifications and templates.
• Coordination of qualitative deliverables, including transcripts and/or recordings (notes, video, and audio files), as required.
• Own, coordinate, and maintain project timelines, working closely with internal research teams, clients, and suppliers.
• Take ownership of coordinating project team meetings, including scheduling and facilitation.
• Hold responsibility for Pharmacovigilance and Adverse Event reporting, ensuring compliance with internal and regulatory standards.
• Coordinate client and supplier Statements of Work (SOWs).
• Manage client and supplier invoicing, including PO number tracking, invoice coordination, and liaison with the Finance team.

Team Leadership & Line Management

• Line manage a team of RP Project Managers and Senior Project Managers.
• Provide coaching, feedback, and development support to strengthen project management capability and consistency of output.
• Support professional development and performance management of RP PMs.

Client Engagement

• Engage directly with clients on escalations, delivery challenges, and complex projects.
• Act as a senior point of contact for project delivery matters when required.
• Partner with internal stakeholders to support strong, long-term client relationships.

RP & STEM Alignment within Insights

• Work closely with the Head of US Field Operations to build a strong understanding of RP and STEM as distinct businesses.
• Support the alignment and clarification of project management roles and responsibilities across RP and STEM within Insights.
• Contribute to discussions on how project management capabilities and expectations can be enhanced and aligned over time, while recognizing existing team processes.
• Act as a bridge between RP project management and the wider Insights Field Operations organization.

Global Collaboration

• Collaborate with Associate Project Directors in the UK and APAC to support alignment of RP project management approaches globally.
• Share best practices and support consistent quality of project output across geographies.
• Contribute to global discussions on project management standards and ways of working for RP within Insights.

About You…

Your skills and experience:

• More than 7 years of experience in market research project management (qualitative and/or quantitative research)
• Experience managing healthcare market research projects
• Significant experience with team management (including line management and training of a team of junior Project Managers)
• Established relationships with fieldwork agency suppliers
• Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders)
• Proven ability to manage complex, multi-stakeholder projects and make independent delivery decisions.
• Experience handling client escalations and operating confidently in senior client environments.
• Comfortable working across teams and geographies and contributing to organizational alignment efforts.
• Highly organized, detail-oriented, and able to balance delivery with people leadership.

Ideal profile:

• You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
• You demonstrate commercial and analytical capabilities
• You demonstrate a high level of accuracy and attention to detail, as well as strengths in organization and prioritization
• You demonstrate a track record of identifying operational efficiencies
• You are a collaborative team player who works well with colleagues
• You communicate ideas and issues in an effective, straightforward fashion
• You are highly motivated and want to seize opportunities to develop new skills and progress your career

Life at Research Partnership:

We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:

• A comprehensive training and development program for all staff, from entry level apprentice to senior management
• A relaxed and friendly working environment
• Social events - including a summer day out and end-of-year party, along with regular social events after office hours

#LI-ND1

#LI-Remote

About us:

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Research Partnership (part of Inizio Ignite) is one of the world's largest pharma market research and consulting agencies with over 250 researchers, consultants, project managers and support staff. Our teams are located across the globe, in Europe (London, Lyon), North America (New York, Philadelphia, San Francisco) and Asia (Singapore, Delhi).

About the team:

The RP Operations team works alongside our Custom and Syndicated research teams to deliver a broad range of qualitative and quantitative (ad hoc and tracking) studies for global pharmaceutical, MedTech and biotech clients to enable them to address product development, marketing, brand, advertising and communications objectives. Our studies are typically multi-market, encompassing respondents in Europe, North America and Emerging Markets.

Each of our research projects will have a dedicated member of the RP Operations team embedded within the core project team for the full project lifecycle, providing project management expertise and guidance throughout. Typically, members of our Operations team will support multiple projects concurrently. As an Insights Field Operations Associate Director, this will involve working directly with both the Research Directors, as well as with other departments (Finance, IT, Creative) to provide Project Management subject matter expertise.

As a Field Operations Associate Director you will have responsibility for managing a team of Project Managers/Executives. This will involve mentoring, performance management as well as overseeing recruitment activities (interviewing candidates) for roles within your team. You will also be responsible for delivering subject-specific training both within your line management team and the wider Operations team.

Your primary role:

The Field Operations Associate Director is a senior leadership role within US Field Operations at Insights. The role is responsible for overseeing the quality, consistency, and delivery of project management output from a team of RP Project Managers, while also acting as a hands-on Project Manager on active studies.

This position plays a central role in supporting the alignment of project management roles and responsibilities across RP and STEM within Insights. Working closely with the Head of US Field Operations, the Associate Director will develop a deep understanding of both RP and STEM operating models and contribute to the evolution of project management capabilities under the Insights organization.

The role combines direct project delivery, people leadership, client engagement, and cross-business collaboration, and requires strong judgement, operational credibility, and the ability to lead through complexity.

Key Responsibilities

Project Delivery & Oversight

• Oversee the end-to-end delivery and quality of US RP project management output, ensuring projects are delivered to a high standard and in line with client expectations.
• Act as Project Manager on assigned studies, maintaining full responsibility for operational execution from project set-up through to delivery.
• Hold full project-level decision-making authority, including management of scope, timelines, and delivery risks.
• Escalate resourcing constraints or significant capacity challenges to the Head of US Field Operations as required.
• Serve as a senior escalation point for complex delivery issues and client concerns.

Hands-on Project Management Responsibilities

• Oversee the smooth running of fieldwork management, coordinating with internal teams and external suppliers.
• Ensure the successful handover of project deliverables to research teams, including:
• Coordination of Data Processing (DP) work and deliverables for quantitative projects, in line with provided specifications and templates.
• Coordination of qualitative deliverables, including transcripts and/or recordings (notes, video, and audio files), as required.
• Own, coordinate, and maintain project timelines, working closely with internal research teams, clients, and suppliers.
• Take ownership of coordinating project team meetings, including scheduling and facilitation.
• Hold responsibility for Pharmacovigilance and Adverse Event reporting, ensuring compliance with internal and regulatory standards.
• Coordinate client and supplier Statements of Work (SOWs).
• Manage client and supplier invoicing, including PO number tracking, invoice coordination, and liaison with the Finance team.

Team Leadership & Line Management

• Line manage a team of RP Project Managers and Senior Project Managers.
• Provide coaching, feedback, and development support to strengthen project management capability and consistency of output.
• Support professional development and performance management of RP PMs.

Client Engagement

• Engage directly with clients on escalations, delivery challenges, and complex projects.
• Act as a senior point of contact for project delivery matters when required.
• Partner with internal stakeholders to support strong, long-term client relationships.

RP & STEM Alignment within Insights

• Work closely with the Head of US Field Operations to build a strong understanding of RP and STEM as distinct businesses.
• Support the alignment and clarification of project management roles and responsibilities across RP and STEM within Insights.
• Contribute to discussions on how project management capabilities and expectations can be enhanced and aligned over time, while recognizing existing team processes.
• Act as a bridge between RP project management and the wider Insights Field Operations organization.

Global Collaboration

• Collaborate with Associate Project Directors in the UK and APAC to support alignment of RP project management approaches globally.
• Share best practices and support consistent quality of project output across geographies.
• Contribute to global discussions on project management standards and ways of working for RP within Insights.

About You…

Your skills and experience:

• More than 7 years of experience in market research project management (qualitative and/or quantitative research)
• Experience managing healthcare market research projects
• Significant experience with team management (including line management and training of a team of junior Project Managers)
• Established relationships with fieldwork agency suppliers
• Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders)
• Proven ability to manage complex, multi-stakeholder projects and make independent delivery decisions.
• Experience handling client escalations and operating confidently in senior client environments.
• Comfortable working across teams and geographies and contributing to organizational alignment efforts.
• Highly organized, detail-oriented, and able to balance delivery with people leadership.

Ideal profile:

• You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
• You demonstrate commercial and analytical capabilities
• You demonstrate a high level of accuracy and attention to detail, as well as strengths in organization and prioritization
• You demonstrate a track record of identifying operational efficiencies
• You are a collaborative team player who works well with colleagues
• You communicate ideas and issues in an effective, straightforward fashion
• You are highly motivated and want to seize opportunities to develop new skills and progress your career

Life at Research Partnership:

We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:

• A comprehensive training and development program for all staff, from entry level apprentice to senior management
• A relaxed and friendly working environment
• Social events - including a summer day out and end-of-year party, along with regular social events after office hours

We’re looking for a Real-Time Firmware Engineer who wants to work on challenging, meaningful problems at the intersection of hardware, software, and clean energy.

This is not a maintenance role. You’ll be helping build a new product from the ground up and contributing directly to firmware that powers electrification, grid resiliency, and distributed energy resources (DERs).

If you’re someone who enjoys deep technical work, solving real-world problems, and seeing your code move from concept to deployed product, this role is built for you.

You will: 

• Play a hands-on role in designing and delivering real-time firmware for microcontroller-based systems
• Design, implement, and test real-time firmware for control, communications, and functional safety
• Contribute directly to product development from concept through release
• Collaborate closely with hardware, firmware, and software engineers in a highly integrated environment
• Develop requirements, specifications, and test strategies
• Debug and troubleshoot complex, timing-critical systems
• Support product deployment and help resolve real-world technical challenges

Work Environment/Physical Demands: Must have the ability to work on a computer for extended periods of time with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location & Travel: This is a full-time hybrid position requiring 3 days on-site at our Philadelphia office and up to 5% travel. 

Compensation: $115,000 - $130,000 annually, plus bonus and equity. 

What Success Looks Like

First 90 Days

• Build a strong understanding of the product, system architecture, and problem space
• Develop a clear approach to implementing solutions

6 Months

• Independently own and deliver a meaningful portion of the product
• Contribute production-ready firmware to the system

12 Months

• Your work is validated, integrated, and released as part of the product

Who We’re Looking For 

Minimum Requirements 

• 5+ years experience as a Real-Time Firmware engineer designing, implementing, and testing embedded software/firmware for microcontrollers based products
• Professional experience developing software applications in C/C++
• Experience using RTOS to create software/firmware for multi-threaded, timing critical applications. Good understanding of timing budgets in critical systems
• Proficient with debugging/troubleshooting techniques, including JTAG Debuggers, trace analyzers, and use of electronics lab equipment such as Multimeters, Oscilloscopes, Logic analyzers, and Signal/Function Generators
• Professional experience using Source Control Management systems (e.g. Git)
• Understanding of static source code analysis tools/methods
• Experience in developing design documentation (requirements, flowcharts, data flow diagrams, state transition diagrams, etc.)
• Basic understanding of electronics concepts

Preferred Qualifications 

• Developing embedded firmware for functional safety (electrical, automotive, or medical)
• Electric meters, circuit breakers, or AC power management preferred
• Working in regulated industries and creating certification documentation
• Familiarity with IEC 60730, IEC 61508, or ISO 26262 preferred
• ARM processors (preferably Cortex-R), including execution models, interrupt management, and DMA
• TI AM64xx experience preferred
• Authoring low-level drivers and SOC management (UART, SPI, I2C, DDR4, Secure Boot, etc.)
• Implementing serial interfaces; CANbus or Modbus knowledge preferred
• Digital Signal Processing
• Remote communication protocols (RF, Wi-Fi, Cellular, Bluetooth)

You’re the ideal candidate if:

• You come in with a strong foundation: you’re not learning embedded systems from scratch
• You’re adaptable and comfortable with evolving requirements
• You bring informed opinions, but stay open and collaborative
• You can both write great code and explain it clearly
• You enjoy working on a team that solves problems together

You may not be a fit if:

• You’re a web or cloud engineer without deep firmware experience
• You prefer highly structured, slow-moving environments
• You struggle with collaboration or communicating technical ideas

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square is looking for a tenured Account Executive with a strong new logo sales background and self-starter disposition to join our Outbound Sales Team. This role works with restaurant owners specifically, emphasis on Small/Mid-sized businesses. You will create your own outbound strategy while working with the Business Development team to build a book of business. You will be expected to source leads, cold call and email them to generate interest and close deals selling our Square ecosystem to prospective merchants. This role requires excellent communication skills, diligence, and a strong ability to build rapport with prospects to negotiate and close complex deals.

You Will

• Understand the business and technology needs of a merchant to execute a sales motion using a consultative approach
• Conduct prospecting, discovery calls, demos and develop a solution with first and third party offerings that best meets the prospect's needs
• As needed, go into the field to build strong relationships and increase win rates
• Deliver a predictable, repeatable and scalable outbound sales process to fill your pipeline and close deals (prospecting activities include:, cold calling, cold emailing, social selling, etc.)
• Partner with our Business Development Team to convert and close cold, outbound leads
• Lead the charge introducing Square to all merchants in the restaurant vertical
• Oversee the sales cycle from prospect to close and partner with other teams to ensure successful onboarding
• Achieve and exceed monthly sales goals and key performance indicators (KPIs) through proactive outbound sales efforts
• Partner with Product and Marketing teams to ensure our solutions meet the needs of the market
• Use your prior sales experience to inform a creative go-to-market strategy
• Utilize Salesforce to track, monitor, and report on sales activities, pipeline status, and outcomes

You Have

• 3+ years of sales experience in a full cycle closing role
• A BA/BS degree or relevant experience
• Demonstrated exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals
• The ability to drive deals independently in a fast-paced, dynamic environment
• Business development experience (e.g. new logo sourcing and acquisition)
• A collaborative and team player mentality
• Prior Salesforce experience or equivalent

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Pay Transparency

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: ($156,200 - $234,200)

Zone B: ($145,200 - $217,800)

Zone C: ($137,400 - $206,200)

Zone D: ($129,600 - $194,400)

Amounts listed above include target variable compensation.

As a Senior Embedded Software Engineer, you will own critical subsystems within our embedded stack, and your architectural decisions will shape the product. You'll bridge hardware and high-level applications across Embedded Linux, RTOS (Zephyr/FreeRTOS), and bare-metal environments — and you'll be the technical point of contact for product, hardware, cloud, and safety teams when those subsystems intersect. 

What You'll Do

• Own Critical Subsystems: Architect and implement C/C++ software for safety-critical embedded systems where reliability is non-negotiable. Your decisions will influence the product's long-term architecture.
• Drive Platform Architecture: Architect Embedded Linux user-space applications and real-time firmware for FreeRTOS/Zephyr devices. Design for failure modes, future scale, and platform reuse — not just the current product.
• Own Safety Compliance: Own the safety compliance posture of your subsystem. Partner with the safety team to embed IEC 61508 rigor into design and code without slowing development velocity.
• Architect CI/CD: Architect and evolve our GitLab CI/CD pipelines for firmware. Set the bar for automated testing, deterministic builds, and release confidence.
• Hardware Bring-Up & Debugging: Lead bring-up of new hardware. Diagnose complex bugs across the hardware/software boundary using JTAG, GDB, logic analyzers, and oscilloscopes.
• Cross-Team Influence: Serve as the primary technical point of contact for product, QE, hardware, and cloud teams on subsystem design, integration, and trade-offs.

What You Bring

• Experience: 6+ years of hands-on embedded software development, including 2+ years working on safety-critical or regulated products.
• Core Languages: Expert proficiency in C and C++, including modern C++ patterns and safe memory management at scale.
• OS Depth: Deep experience with Embedded Linux (including BSP and low-level architecture) and proficiency with at least one RTOS (Zephyr or FreeRTOS).
• Low-Level Linux: Working knowledge of Board Support Packages (BSP) and device drivers — you've debugged below the kernel boundary, not just above it.
• Connectivity: Strong fluency with IP networking and standard interfaces (UART, SPI, I2C, USB, CAN).
• Tooling: Proficient with Python for scripting/automation. Experience architecting CI/CD workflows for firmware (GitLab preferred).
• Debugging: Expert with oscilloscopes, logic analyzers, JTAG, and GDB. You can localize hard bugs across the hardware/software boundary independently.
• Safety & Quality: Experience working under or implementing functional safety standards (IEC 61508, ISO 26262, DO-178C, or equivalent).
• Education: B.S. in Computer Engineering, Electrical Engineering, Computer Science, or equivalent experience.

Bonus Points

• Experience with wireless stacks (BLE, ISM, Wi-Fi).
• Background in regulated industries (Medical, Automotive, Aerospace, Industrial).
• Contributions to open-source embedded or RTOS projects.

How You'll Show Up — The FORT Blueprint at this Level

• Accomplish the Impossible: You proactively automate manual toil and find creative paths through ambiguous architectural problems.
• Own Your Priorities: You're accountable for project milestones and the long-term health of your subsystem — not just the next ticket.
• Think Out Loud: You lead architectural design reviews and communicate complex trade-offs clearly to engineers and non-engineers alike.
• Build Together: You run retrospectives and post-mortems, mentor more junior engineers, and align technical goals across hardware, firmware, SIT, and cloud teams.

How you will help

Accelerate customer and partner needs into clear, reliable, and scalable data and AI solutions, while strengthening HealthVerity’s engineering framework through real-world application and feedback.

As an AI Staff Engineer at HealthVerity, you will embed with customers and cross-functional teams to rapidly translate complex business problems into well-designed data flows, AI-enabled capabilities, and production-ready systems. You will help turn fragmented or bespoke customer requirements into smooth, repeatable data processes that align with our platform strategy.

Through hands-on delivery, you will also advance HealthVerity’s engineering and AI frameworks; validating patterns, surfacing gaps, and shaping standards that make it easier for teams to build, deploy, and operate intelligent data products at scale.

What you will do

• Lead technical discovery engagements with customers or internal partners to deeply understand business workflows, constraints, data realities, and success criteria.
• Rapidly prototype and iterate on pragmatic solutions; often using AI/ML, data pipelines, and backend services to validate value early and reduce delivery risk.
• Design and deliver production ready systems, including APIs, data pipelines, ML workflows, and cloud-native services, aligned with HealthVerity’s architecture and security standards.
• Own deployments and scaling efforts, troubleshooting complex issues across data, infrastructure, and application layers in real customer environments.
• Translate field learnings into leverage, feeding actionable insights back into product strategy, platform roadmap decisions, and reusable engineering patterns.

How success will be defined

• Successfully deliver multiple high-impact customer or partner engagements, translating ambiguous business needs into production-ready technical solutions.
• Drive adoption and demonstrated the value of HealthVerity platform capabilities within real customer environments.
• Build strong, trusted relationships with customers and internal stakeholders, reflected in consistently positive feedback on technical delivery and collaboration.
• Influence product and platform direction by bringing concrete, field-driven insights into roadmap, architecture, and prioritization discussions.
• Leave behind durable, maintainable solutions and reusable patterns that scale beyond individual engagements.

Required skills and experience

• 8+ years of software engineering experience, delivering production systems in Python, and/or JavaScript/TypeScript.
• Experience building data-intensive, distributed systems, including APIs, data pipelines, and cloud-native services (AWS or similar).
• Demonstrated experience owning and productionizing AI/ML solutions—taking them beyond experimentation into reliable, monitored workflows and systems
• Strong ability to operate in ambiguous, customer-driven problem spaces and make sound technical decisions.
• Clear communicator with the ability to work effectively across engineering, product, and customer teams.

Desired skills and experience

• Experience working in regulated or compliance-driven environments (e.g., healthcare, life sciences, financial services).
• Background in customer-facing or domain-embedded engineering roles (e.g., forward-deployed, solutions, or consulting).
• Familiarity with modern data platforms and analytical workloads (e.g., Databricks, Spark, Snowflake).
• Experience influencing product or platform direction through real-world delivery or field-driven insights.

Base salary for the role is commensurate with experience and can range between $170,000 - 220,000 + annual bonus opportunity.

About Us

We are on a mission to accomplish the impossible and build a safer future of autonomous and robotic machines. We are looking for a growth-minded and dynamic Infrastructure Engineer - Hardware-In-the-Loop (HIL) who embodies our values of excellence, ownership, collaboration, and effective communication.

Role Overview

We are seeking a Senior Engineer focused on building and scaling HIL test infrastructure and automation platforms. This role goes beyond test execution — you will design multi-bench systems, CI/CD-driven workflows, and reliable lab infrastructure to enable efficient, repeatable validation of Fort products.

Responsibilities

• Design and scale Hardware-in-the-Loop (HIL) benches for system and device-level validation
• Build infrastructure for multi-bench orchestration (scheduling, parallel execution, resource management)
• Build and manage DevOps workflows for test infrastructure, including pipeline automation, environment provisioning, and artifact management.
• Design and integrate CI/CD pipelines for hardware-based testing
• Build containerized (like Docker) environments for reproducible test execution
• Develop systems to control hardware programmatically (power, connectivity, devices)
• Improve lab infrastructure, fixtures, and test environments for scalability and reliability
• Build logging, metrics, and observability systems for debugging and traceability
• Collaborate with firmware, cloud, and hardware teams to resolve system-level issues
• Mentor engineers and drive best practices for scalable test infrastructure

Qualifications

• Bachelor’s or Master’s in Electrical Engineering, Computer Engineering, Computer Science, or related discipline preferred
• 5+ years of experience in embedded systems, robotics, or hardware-software systems
• Strong experience with HIL/SIL systems or test infrastructure
• Proficiency in Python for automation/framework development
• Experience designing automation systems at scale (multi-device, multi-environment, or distributed systems)
• Strong experience with CI/CD systems (GitLab, Jenkins, or similar), including pipeline design and automation workflows
• Experience with containerization technologies (Docker) and building reproducible development and test environments
• Familiarity with DevOps practices and scalable system design
• Experience with embedded communication protocols (Ethernet, CAN, BLE, Wi-Fi)
• Strong debugging skills across hardware and software systems
• Ability to design modular, maintainable systems and work cross-functionally

Preferred

• Experience with distributed systems or orchestration platforms
• Experience with cloud/logging tools (Azure, Grafana, etc.)
• Knowledge of safety standards (IEC 61508, ISO 26262)
• Hands-on hardware/fixture design experience
• Interest in applying AI/ML in daily engineering workflows

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!

RapidSOS is an intelligent safety platform that harnesses artificial and human intelligence to fuse life-saving data from 600M+ connected devices, apps, and sensors from 210+ global technology companies, then delivers it to over 22,000+ public safety agencies in 11 countries. Powered by RapidSOS HARMONY, the industry’s first purpose-built AI for public safety, RapidSOS empowers first responders with real-time intelligence and the situational awareness needed to help protect property and save lives. Learn more at www.RapidSOS.com.

What This Role Is About

The Senior Forward Deployed Engineer (FDE) is a senior, client-facing technical expert who serves as a true strategic partner for our most complex and high-value accounts. This is not a sprint; it's a marathon. This role is for the "marathon runner and a strategist" - an individual motivated by solving deep, intricate challenges and building unshakable, long-term relationships. You will be the primary technical advocate for the client, often "embedded" within their environment to ensure they extract maximum value from the RapidSOS platform.

You are a patient, proactive, and consultative guide. You will help clients navigate their most ambitious technical "moonshot" projects, architecting and co-developing novel solutions that have never been built before. Your success is measured not by tickets closed, but by the long-term success, adoption, and expansion of the client partnership you foster.

What You’ll Do

• Act as the primary, embedded technical owner and trusted advisor for a portfolio of strategic clients, building deep, long-term relationships from the engineer level to the C-suite.
• Develop unparalleled technical mastery of both the RapidSOS intelligent safety platform and your client's specific, complex technical ecosystem.
• Lead complex diagnostic sessions, using elite listening skills to identify the root cause of technical challenges, not just the symptoms.
• Architect, design, and co-develop novel solutions to solve unique client challenges, turning ambitious "moonshot" ideas into reality.
• Move beyond reactive support by proactively analyzing client systems, anticipating future needs, and developing a strategic technical roadmap for long-term success.
• Build and maintain deep trust through patience, empathy, and savvy political navigation of complex client organizations.
• Identify and scope new expansion opportunities from your position of trust, demonstrating how RapidSOS can deliver further value to grow the account.
• Serve as the client's technical advocate within RapidSOS, collaborating with Product, Engineering, and other internal teams to ensure their needs are met and their voice is heard.

What We’re Looking For in Our Ideal Candidate

• Strong Technical Background: At least 7+ years of relevant experience in an engineering role with at least 4+ of those years in a technical customer-facing role. 
• Built and deployed AI-powered solutions in real-world customer environments, leveraging experience with the latest LLMs to deliver practical applications.
• Pre-sales Experience: Selling complex API-based products or SaaS products including technical discovery, presenting demos, etc. 
• Cloud Knowledge: Familiarity with a cloud platform (AWS, GCP, Azure) in a SaaS environment.
• A Marathon Runner and a Strategist: You are patient, proactive, and motivated by the long-term pursuit of solving complex, deep challenges. You value building trusted, enduring relationships over quick wins.
• Deep Technical Mastery: You have a "specialist" and "perfectionist" mindset. You possess the desire and proven ability to go incredibly deep, mastering both our platform and the client's complex environment.
• Consultative & Diagnostic Mindset: You are an elite problem-solver. You are an exceptional listener who is wired to diagnose the root cause of a problem, not just treat the symptoms.
• High Emotional Intelligence (EQ): You are a natural relationship-builder. You are patient, empathetic, and politically savvy. Your primary skill is earning and maintaining long-term trust.
• Proactive & Strategic: You don't wait for tickets. You are always thinking ahead, anticipating the client's future needs, and proactively guiding the account's technical roadmap.
• Creative Systems Architect: You are genuinely excited by a "moonshot" challenge. You love architecting and co-developing novel, high-value solutions that have never been built before.
• Commercial/Expansion Focus: You understand how to grow an account by delivering value first. From your position of trust, you can naturally identify and scope new expansion opportunities.
• Customer-First Mentality: You are genuinely customer-obsessed. You are comfortable being "embedded" and acting as the client's technical advocate, ensuring their long-term success and adoption.
• Travel Flexibility: Ability to travel 30-40% of the time.

What we offer: 

• The chance to work with a passionate team on solving one of the largest challenges globally 
• Competitive salary and benefits and equity participation 
• A dynamic, flexible and fun start-up work environment with a highly talented team

Our Hiring Process & Locations

At RapidSOS, we have a rigorous hiring process designed to identify the very best talent. Our multi-stage panel will assess distinct attributes, culminating in a capstone project that you will present to final decision-makers. We are hiring people based in or near the following locations:

• • Dallas, TX
  • Philadelphia, PA
  • Bay Area, CA

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $165,000 - 190,000 with a potential OTE of $214,000 – $247,000.  This role will also be eligible to receive equity options .

This is a high-impact, visible role where your expertise directly translates into patient access.  You'll be instrumental in shaping our market presence and ensuring the successful adoption of a technology that is changing the standard of cardiovascular care.  Join us and make a difference! 

This role serves as the primary, expert consultant on all matters of coding, billing, and access for HeartFlow FFRct Analysis and other services. You will leverage your deep reimbursement experience to ensure our hospital and clinic partners succeed financially, while strategically aligning with our internal Sales Team.

This position will be a remote position with up to 30% travel throughout the US required. #LI-IB1

Responsibilities You Will Own:

Strategic Field Alignment & Consultation

• Act as the expert reimbursement partner embedded within the field team structure. Attend strategic sales calls to address complex coding and billing concerns, positioning Heartflow as a true consultative resource for customers.
• Collaborate with the Field Sales Team to proactively identify facilities and practices needing reimbursement education and support regarding Heartflow products.
• Educate the Sales Team on key coding updates, billing concerns, and reimbursement trends, ensuring the entire commercial team is strategically aligned and informed.
• Collaborate with the field facing "One Team" to compliantly share insights into customer needs, potential barriers, and payer issues/opportunities for patient access.

Customer Access & Billing Optimization

• Serve as the primary consultant for customer billing and administrative staff. Conduct calls or travel onsite to educate customers on the appropriate use of Category III codes, billing scenarios, and payment components.
• Provide comprehensive support throughout the full reimbursement cycle, from pre-service authorization to post-service collection.
• Support customers in optimizing their prior authorization workflow and claims appeals processes to maximize reimbursement success and minimize administrative burden.
• Conduct frequent claim reviews with practices to ensure appropriate reimbursement.
• Address and resolve patient coverage, access, and reimbursement questions from accounts, coordinating with patient services as directed by policy and procedure.

Content Strategy & Compliance

• Partner with Marketing to develop strategic educational materials (e.g., guides, presentations, FAQs) on coding, billing, and compliance for both customer and internal field team use.
• Identify, anticipate, and address patient and practice reimbursement issues by partnering with internal and external stakeholders.
• Maintain a deep understanding of Heartflow policies and industry trends to perform the role in a compliant manner consistent with company guidance.

Skills Needed:

• Deep Understanding of the Revenue Cycle: Expert knowledge of medical coding (CPT, ICD-10), payer policies, prior authorization workflows, and claims appeals processes.
• Policy Interpretation: Proven ability to interpret policies and medical necessity language to accurately identify appropriate documentation (e.g., ICD-10 codes, medical records) required for successful claim submission.
• Data Proficiency: Proficient in using the Microsoft Office Suite (Excel, Word, and PowerPoint), with advanced spreadsheet development skills for analysis and reporting.
• Cross-Functional Alignment: Proven ability to successfully collaborate and align with a direct sales force, serving as a respected consultative partner rather than a purely service-oriented resource. This requires a strategic mindset focused on enabling commercial success through access.
• Exceptional Communication: Outstanding presentation and communication skills, with the ability to translate complex reimbursement information into clear, actionable guidance for both internal teams and external customers.
• Ethical Practice: Unwavering commitment to ethical business practices and maintaining the highest level of compliance in all professional activities.

Educational Requirements & Work Experience:

• Greater than 5 years of demonstrated work experience in coding and billing managing both governmental and commercial claims reimbursement processes.
• Demonstrated medical service coding and reimbursement experience.
• Associates Degree in related field of study required.
• CPC preferred, COC preferred, cardiology experience a plus.
• Bachelor’s degree preferred.

This position is remote, however, you must be located in one of the following states as listed or be able to relocate. Please note, at this time, we are not able to sponsor re-location.

A reasonable estimate of the base salary compensation range is $90,000 to $120,000 per year and bonus.