Senior UX / User Experience Researcher

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.

What we’re looking for

The Merchant Experience team is building a research practice within Shift4 Labs™ a customer-led product incubator purpose-built to design products that propel our Merchants forward. We are looking for an experienced, human-centered User Experience Researcher to support current product initiatives and establish the foundations of the Shift4 Labs design research practice. 

Our initial phase will be focused on establishing a nimble usability evaluation processes and formalizing our customer insights.  Ultimately, we hope to grow the research practice within Shift4 Labs to incorporate more generative research activities.  

The ideal candidate for this role is a highly skilled product researcher with a deep understanding of the role customer research plays in creating best-in-class experiences with an equal mix of usability and desirability. The candidate should have a balanced view of the relationship between customer needs and business goals and be able to articulate clear and practical insights to internal stakeholders.  

This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL (preferred location) / Atlanta, GA / Center Valley, PA / Las Vegas, NV / Toronto, Canada

Relocation assistance may be available. 

Responsibilities

• Plan and implement necessary research initiatives based on product roadmaps and organizational initiatives.  
• Author and conduct various types of usability evaluations, including moderated, unmoderated, and prototype testing which may include  experiments, t-tests, A/B tests, and other data analysis.
• Apply diverse research methods such as interviews, surveys, contextual inquiries, ethnography, and diary studies to address key questions.  
• Facilitate workshops and collaborative sessions to assist customers in articulating business needs. 
• Create process flows, wireframes, mockups and functional prototypes to effectively communicate design strategies and detailed interaction behaviors. 
• Synthesize findings into clear, actionable insights and influence key stakeholders through storytelling and evidence-based recommendations.
• Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs.
• Develop and maintain a repository of research findings and standard methodologies to promote organizational learning and drive continuous improvements. 

Qualifications

• 7+ years hands-on of experience in UX research with a focus on usability testing and mixed-method studies.
• Excellence in evaluative research (e.g., usability testing, prototype validation, A/B testing).
• Excellent written communication, presentation, and interpersonal skills in English; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
• Focused interest in growing into the generative research insights arena of UX. 
• Ability to independently drive multiple concurrent projects in an agile environment.
• Experience in complex B2B SaaS or enterprise platforms with multiple personas.  
• A robust portfolio showcasing prior research projects with both desktop + mobile research outcomes. 

Preferred Skills (Additional skills that are a plus to have):

• Working knowledge of Figma. 

#LI-BN1

Position Summary: 

Join our fight for the greater good. At ParetoHealth, we’re on a mission to make healthcare spend less volatile and more affordable for small and mid-sized businesses. With over 4,000 employer members covering nearly 1.2 million Americans, we are the nation’s largest and fastest-growing employer-owned health benefits solution. 

ParetoHealth is seeking an Art Director to serve as a senior individual contributor responsible for elevating creative quality, leading complex deliverables, and building scalable design systems. This role combines hands-on execution, project leadership, and mentorship, helping the Design function operate with clarity, consistency, and impact. 

Reporting to the Head of Design, this role does not include people management but does require the ability to lead projects, set creative direction, and mentor a Senior Graphic Designer while remaining deeply involved in execution. 

This role is based in Center City Philadelphia, with the option to work remotely 2–3 days per week. 

Key Responsibilities: 

Lead high-impact creative execution 

• Own and lead delivery of complex, high-visibility creative work, including:
• Long-form content such as white papers, reports, and playbooks
• Executive presentations for senior leadership and external audiences
• Brand, campaign, and case-study storytelling assets
• Translate abstract or complex concepts into clear, compelling visual narratives (including infographics and industry reports) that communicate a strong point of view. 
• Serve as creative lead on priority initiatives in partnership with Marketing, Events, and Content teams. 

 Web design & UI/UX-driven experiences 

• Lead visual design for marketing websites and landing pages supporting campaign, growth, and educational initiatives.
• Apply strong UI/UX principles, including visual hierarchy, usability, accessibility, and responsive design.
• Design within and extend existing design systems across web and digital touchpoints.
• Partner with developers and cross-functional stakeholders to translate requirements into high-quality, feasible designs. 

Video, motion & visual storytelling 

• Lead hands-on execution of video and motion initiatives, including storyboarding, concept development, and hands-on editing and motion design.
• Establish quality standards and best practices for video and motion content across the team. 

Design systems & scalability 

• Build, maintain, and evolve scalable design systems, templates, and component libraries across events, sales enablement, and digital campaigns.
• Establish clear design standards, review practices, and workflows that reduce rework and increase speed.
• Identify and apply process improvements, automation, and AI-assisted workflows to improve efficiency and consistency. 

Required Skills & Qualifications: 

• 8+ years of multidisciplinary design experience (B2B or complex subject matter preferred).
• Strong portfolio demonstrating long-form content, executive presentations, web and digital design, video/motion work, and data visualization or analytical storytelling.
• Strong experience designing for web and digital platforms, with a solid understanding of UI/UX best practices, responsive design, and accessibility.
• Working experience with video editing and motion graphics (advanced skills a plus).
• Proven ability to lead projects end to end as a senior individual contributor.
• Strong communication skills and comfort partnering with senior stakeholders.
• Experience building and evolving design systems.
• Advanced proficiency in Figma, Adobe Creative Suite, Canva, and PowerPoint. 

Perks & Benefits:

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement 
• Engaging hybrid work environment

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all.  We’re searching for a Staff Product Designer to join Aurora’s Operations Experience Product Design Team. This role reports directly to the Design Lead for Aurora Operations Experience. We are hiring for this position to own the design of the Command Center overseer experience, focusing specifically on the high-stakes tools and workflows required to monitor and manage autonomous truck activity on the road.

As we scale our fleet of self-driving trucks and expand our network, this role offers a rare opportunity to establish the interaction patterns that will set industry standards for how autonomous systems surface information to oversight teams in complex, real-world environments.

In this role you will

• Own the end-to-end design for the Command Center overseer experience, ensuring supervisors have the clarity and tools needed to monitor real-time truck activity safely and efficiently
• Identify and solve the highest priority pain points for operations leads in their monitoring and intervention workflows
• Create high-fidelity prototypes in Figma to model and evaluate how the Aurora Driver communicates its status and intentions to the Command Center across digital touchpoints
• Work closely with cross-functional partners in engineering and product to define, explore, and ship solutions that support the efficient operation of our fleet
• Influence strategic direction by presenting design rationale to leadership and contributing new processes back to the broader design studio culture

Required qualifications

• 8+ years of experience in product design, with a track record of leading complex, multi-workstream projects
• A portfolio of exceptional product design and craft
• Experience designing operational tools, dashboards, or workflow management systems
• Strong interaction design skills with a high bar for visual design
• Ability to translate complex, evolving information architectures into intuitive and functional user experiencesAbility to manage multiple workstreams and drive cross-functional alignment with minimal support, identifying problems others might miss

Desirable qualifications

• Experience designing for high-complexity, high-stakes environments (e.g., autonomous vehicles, aviation, logistics, or medical systems) where safety is paramount
• Experience with advanced prototyping techniques, including the use of generative AI tools or coded prototypes to test complex system behaviors
• Beautiful visual design work
• Proficiency in leading research initiatives in technical environments and translating findings into interaction models, service blueprints, and user interfaces

The base salary range for this position is $139-$201K per year.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

 #LI-SP1

#Mid-Senior

Position Summary:

Join our fight for the greater good. At ParetoHealth, we’re on a mission to make healthcare spend less volatile and more affordable for small and mid-sized businesses. With over 4,000 employer members covering nearly 1.2 million Americans, we are the nation’s largest and fastest-growing employer-owned health benefits solution. 

ParetoHealth is seeking a Senior Graphic Designer to support the execution of high-quality creative across marketing, sales enablement, events, and digital channels. This senior individual contributor role is focused on reliable delivery, strong design craft, and speed, partnering closely with Art Director to bring complex ideas to life through clear, effective design. 

Reporting to the Head of Design, this role requires the ability to independently own deliverables, manage multiple priorities, and collaborate effectively across teams. This role supports complex initiatives led by the Art Director while owning day-to-day execution across core marketing and sales deliverables. 

This role is based in Center City Philadelphia, with the option to work remotely 2–3 days per week.

Key Responsibilities:

Primary execution ownership 

• Design and deliver high-quality marketing and sales assets, including:
• Sales decks and executive-ready presentations
• One-pagers and POV-driven collateral
• Email campaign creative and landing page assets
• Infographics and short-form social or campaign content derived from long-form materials
• Manage multiple projects simultaneously while meeting deadlines and quality standards. 

 Web & digital support 

• Design web and landing page assets within established design systems.
• Apply foundational UI/UX principles such as visual hierarchy, usability, and responsive thinking.
• Collaborate with the Creative Lead and web partners on digital execution. 

 Video & motion 

• Produce light video editing and motion graphics (e.g., social clips, animated presentations, short-form campaign assets).
• Support larger video or motion initiatives led by the Creative Lead. 

 Long-form content & data visualization  

• Support the design of long-form materials by applying clear layout and hierarchy and maintaining consistency across pages.
• Assist in translating data into charts, infographics, and visual summaries. 

 Design systems & collaboration 

• Work within established design systems and templates to ensure consistency and efficiency.
• Help maintain and organize shared assets and templates.
• Participate in creative reviews and incorporate feedback constructively.
• Collaborate cross-functionally with Marketing, Events, Sales, and Content partners to ensure clear intake and alignment. 

 Required Skills & Experience:

• 5+ years of professional graphic design experience.
• Strong portfolio demonstrating marketing, presentation, and digital design work.
• Experience designing email, social, and campaign-based assets.
• Experience producing basic video or motion content (advanced skills a plus).
• Working knowledge of web design best practices and foundational UI/UX principles.
• Strong attention to detail, organization, and follow-through.
• Ability to manage multiple projects in a fast-paced environment.
• Proficiency in Adobe Creative Suite, Figma, Canva, and PowerPoint. 

Perks & Benefits:

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement 
• Engaging hybrid work environment

Job Description

We’re looking for an early-career Product Designer to join our small, but mighty, design team. You’ll play a key role in shaping the customer experience at Perpay—bringing design thinking, strong visuals, and motion skills to the table. If you're equal parts product thinker and pixel perfectionist, and you thrive in fast-moving, hands-on environments, we want to hear from you.

What You'll Do

• Contribute to design projects that directly impact our customers’ financial lives
• Apply design thinking methodologies to solve user and business problems
• Collaborate with product, engineering, brand and marketing partners to ship experiences that are useful, beautiful, and on-brand
• Bring designs to life through high-quality visual work, motion design, and attention to micro-interactions
• Support research initiatives by contributing to planning, synthesizing insights, and applying findings to your designs
• Uphold and apply our design system and visual language across platforms
• Take initiative and drive work forward even when things are ambiguous—we’re looking for someone with grit and hustle mentality

What We're Looking For

• 0–2 years of experience in product design (internships, freelance, or academic projects all count!)
• A strong portfolio that demonstrates both product thinking and visual craft
• Graphic design and motion design skills—bonus if you’ve worked on marketing assets or brand-related design
• A desire to grow within a collaborative team and openness to feedback
• A builder’s mindset—you’re excited to own problems and turn ideas into shipped solutions
• Comfortable working with established design systems, while knowing when to stretch them
• Deep understanding of design and prototyping tools (Figma, Illustrator, Photoshop)
• Familiarity with artificial intelligence tools that a designer can leverage
• Passion for our purpose of creating access to credit and building credit for our customers