About Vectra

Vectra AI delivers a new class of advanced threat defense that delivers real-time detection and analysis of active network intrusions. Vectra technology picks up where perimeter security leaves off by providing deep, continuous analysis of both internal and Internet-facing network traffic to automatically detect all phases of a breach as attackers attempt to spy, spread, and steal within your network. 

Vectra directly analyses network traffic in real time using a patent-pending combination of data science, machine learning, and behavioral analysis to detect attacker behaviors and user anomalies in the network. All detections are correlated and prioritized to show an attack in context, and Vectra AI's machine learning adapts as attacks evolve.

Your Role:

The Enterprise Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and managing Vectra’s most valuable asset, our customers. You will own the relationships with your customers, connecting with key business executives and security and IT stakeholders to develop an understanding of their strategic business needs and goals.  

Your Impact: 

Leveraging this customer knowledge and your expertise in Vectra products and cybersecurity, you will provide an ongoing adoption and industry best practices strategy to ensure your customers understand and maximize value from their investment in Vectra.

This role demands interaction with enterprises at the senior level (CISO), as well as with technical staff within the IT and Security organization.

Responsibilities:

• Own the customer relationship, providing ongoing and proactive leadership and support to Vectra’s customers, to drive high levels of customer satisfaction, deep engagement, and mutual success.
• Conduct quarterly customer Executive Business Review meetings and proactively monitor customer health
• Drive deep integration of the Vectra Cognito platform into our customer’s business processes and technical ecosystem, to create and increase stickiness.
• Identify and grow expansion opportunities within the customer install base, and collaborate with the sales teams to ensure growth attainment.
• Identify and assess renewal risks within the customer base, and build and execute on get-well plans.
• Direct crisis and incident response with urgency, working cross-functionally to ensure timely resolution, while communicating effectively with customers.
• Identify, build and implement repeatable programs and processes across your portfolio of customers to maximize product adoption and usage and achievement of customer’s business objectives.
• Able and willing to travel for on-site customer visits as required by the business (25- 50%)

Requirements:

Successful candidates will have a solid technical foundation in network security and enterprise software, a proven track record of successfully interfacing with customers on both technical and non-technical levels, strong business acumen and sales experience, and above all a passion for ensuring a top quality customer experience. 

• A minimum of 5 years of experience for enterprise subscription-based vendors in a customer-facing role (such as Customer Success, Technical Account Management, Professional Services, Sales Engineering, or strategic customer service)
• Ideally combined background of post-sales and pre-sales experience
• Good understanding of security product lines (firewalls, sandboxing, SIEM, forensics-type platforms)
• Knowledge of TCP/IP, DNS, VPN and SSL technology
• Good understanding of current security technologies and risks
• Project management skills with a high attention to detail
• Experience in supporting software for Fortune 500 or other large companies
• Strong empathy for customers AND passion for revenue and growth
• Proven record of establishing and building successful C-level relationships
• Service management minded with strong commitment to customer service
• Excellent presentation and communication skills, both verbal and written, with proficiency in French.
• Excellent organizational, analytical, negotiation, and influence skills; strong attention to detail
• Relevant Bachelor’s degree; preference for computer science or related degrees

The security team is a critical component of Shift Technology as no organization is immune to cyber-crime. The team is responsible for protecting information throughout the security infrastructure, edge devices, networks, and data. We strive to stay up to date with the latest tactics hackers are employing in the field in order to prevent data breaches by monitoring and reacting to attacks but the first step is finding the most qualified professionals to lead the way. 

What you'll do...

As a Senior Security Architect, reporting to the CISO, you will be a senior member of the Information Security team, responsible for the end-to-end security architecture of our Azure-based SaaS platform and the creation, adoption, and governance of security architecture best practice across our organisation. You will serve as the subject matter expert for both cloud infrastructure and application security, partnering with engineering teams to embed security into the entire software development lifecycle (SDLC). You will design secure, scalable, and resilient solutions for our single- and multi-tenant offerings, ensuring the protection of our platform and our customers' data. 

RESPONSIBILITIES

Cloud Security Architecture

• • Design and maintain the security reference architecture for our Azure-native, Windows, and Kubernetes-based SaaS products.
  • Act as the primary security consultant for product and engineering teams, providing authoritative guidance on secure design patterns for Azure infrastructure and services.
  • Review and approve architectural designs for new services to ensure they align with security principles (Zero Trust, defense-in-depth) and compliance requirements.
  • Define and enforce security standards for Azure networking, including VNet segmentation, firewalling, and private connectivity.

Product & Application Security

• • Lead threat modeling exercises (e.g., STRIDE) with development teams for new products and features to identify and mitigate risks early in the SDLC.
  • Develop and maintain secure coding standards and provide expert guidance on the prioritization and remediation of findings from SAST, DAST, and SCA tools.
  • Architect security solutions for the SaaS application layer, including tenant isolation, customer data segregation, secure APIs, and authentication/authorization patterns.

Data Security

• • Design and enforce security patterns for protecting data at rest and in transit across all Azure data platforms (e.g., Azure SQL, Cosmos DB, Databricks)
  • Partner with the Data Access Governance function to translate data classification policies into tangible technical access controls.
  • Architect solutions for secrets management, encryption, and key management, primarily leveraging Azure Key Vault.
  • Architect and design a secure data access solution using VDI (Azure Virtual Desktop), including the integration of Data Loss Prevention (DLP) and other data protection controls to prevent data exfiltration.

Security Engineering & Operations Enablement

• • Develop security-as-code and Infrastructure as Code (IaC) to create guardrails and proactively detect insecure configurations.
  • Serve as a senior technical escalation point for the Security Operations team during complex cloud security investigations.
  • Evaluate, prototype, and recommend new cloud security technologies and services to mature the overall security program.

SKILLS & BACKGROUND

Experience & Qualifications

• • At least seven (7) years of proven experience in a senior cloud security, product security, or security architecture role.
  • Bachelor’s Degree in a relevant field or equivalent work experience.
  • Relevant security or Azure certifications (e.g., AZ-500, CISSP) are highly desirable.

Architectural & Application Security Expertise

• • Proven experience designing security for multi-tenant SaaS applications in a public cloud environment, preferably Azure.
  • A firm understanding of core security principles like least privilege, defense-in-depth, and zero trust, and able to champion and educate colleagues on those principles.
  • Deep understanding of the OWASP Top 10, common application and cloud infrastructure security vulnerabilities, and their mitigation.
  • Hands-on experience with application security tools (SAST, DAST, SCA) and threat modeling methodologies such as STRIDE.

Azure Platform & Data Security Expertise

• • Strong knowledge of core Azure security services (e.g., Sentinel, Defender for Cloud, Key Vault, Private Link, Azure Policy).
  • Expert-level knowledge of Microsoft Entra ID, including roles, conditional access, application permissions, and identity governance.
  • Experience designing and implementing security controls for a variety of data platforms in Azure (e.g., Azure SQL, Cosmos DB).
  • Direct experience designing and securing VDI solutions in Azure (Azure Virtual Desktop), including network segmentation, endpoint security for images, and DLP policy enforcement.

Knowledge & Frameworks

• • Strong familiarity with security frameworks, particularly MITRE ATT&CK.
  • Understanding of compliance and privacy frameworks for context (e.g., ISO 27001, SOC 2, NIST CSF, HIPAA, GDPR).
  • Broad understanding of core information security technologies and concepts.

Core Competencies

• • A strong analytical and investigative mindset with high attention to detail.
  • Excellent communication skills, with the ability to clearly articulate technical findings.
  • A collaborative team player who can work effectively with technical and non-technical stakeholders.
  • Ability to use architecture as a positive tool to guide, shape, transform, and accelerate.

RECRUITMENT PROCESS

• TA Interview
• CISO interview
• Security team interview
• CTO interview