About the Role: 

Motive is looking for an experienced Technical Account Manager (TAM)  to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be focused on driving technical excellence and delivering a seamless support experience for Motive’s most strategic and complex enterprise customers. This role centers on leading the resolution of high-impact technical challenges, serving as the primary point of escalation for the team, and building trusted relationships with customers through expert guidance and advocacy. As a Senior Technical Account Manager, your workday is focused on a group of high-priority clients who recognize and relate to you as their central point of contact for Motive’s product support issues, including proactive technical support, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer’s environment. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices. 

What You’ll Do: 

• In this role, you will be adept at both building relationships and resolving issues at all levels within Technical Support.
• Serve as the senior subject matter expert responsible for troubleshooting, diagnosing, and act as the senior escalation point and subject matter expert for complex, high-impact technical issues faced by enterprise clients, driving resolution for cases that go beyond standard TSE expertise.
• Collaborate extensively with Product, Engineering, Escalations, and specialized support teams to address product-level defects, ensure technical alignment, and expedite escalated case resolution for enterprise accounts.
• Build, foster and maintain relationships with your accounts by proactively monitoring their account and providing them timely updates. 
• Build SQL based queries for proactive identification of device health and monitoring. 
• End-to-end ownership of the most critical customer issues/escalations including initial troubleshooting, identification of root cause, and issue resolution.
• Build a strong working relationship with the Account Management team to manage and set the customer expectations accordingly by focusing on customer satisfaction. 
• Providing feedback to Product teams on common or emerging issues proactively to mitigate potential customer escalations. 
• Be the architect of the account level documentation by ensuring its adaptation. 
• Personalizing customer experience by strengthening customer relationships. 
• Train, coach and provide consultations to your direct team (Technical Support Engineers and TAMs).
• Ensure thorough process and SLA (Service Level Agreement) adherence during multi-channel enterprise support operations, including ownership of urgent, after-hours escalations as required.
• Participate in on-call rotation; be available outside of normal working hours to facilitate customer upgrades and change management practices.

What We’re Looking For: 

• Minimum 2 to 4+ years of experience in Technical Support with increasing responsibility.
• Have a good understanding of the Global Mid-Market/ Strategic/Enterprise market and preferably have hands-on experience in providing them a white-glove customer experience. 
• Proven experience with handling routine change management requests directly reported from the end user – data change, bug fix, consultation etc. 
• Proven ability to deep dive technical problems and diagnose the underlying issues. 
• Experience with doing code reviews for custom configurations for end users by thoroughly analyzing the dependencies utilizing the CMDB/centralized database. 
• Excellent expertise with Root Cause Analysis by using 5 Whys, Fishbone Diagram or Chronological Timeline.
• Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments
• Proven track record of using and implementing programming languages for issue analysis – Python, C/C++, Java etc. 
• Ability to analyze data and identify areas of improvement both in service and product by utilizing SQL. 
• Experience with hardware devices, firmware upgrades, change management and related testing practices.
• Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems.
• Technical background with preferred qualifications of Computer Science or Engineering is a must.
• Motivated individuals with eagerness to learn and go above and beyond. 
• Fluent in spoken and written English.
• Team player and can work in a professional environment.
• Expertise with APIs – bonus skillset.  

Who We Are: 

Motive builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust Motive’s integrated platform to power their operations, prevent accidents and reduce costs.  

At Motive, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. Motive is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

About the Role: 

Motive is seeking an experienced Senior Technical Account Manager (TAM) to join our Global Technical Support organization, providing white-glove service and strategic technical leadership to our premier customers. In this role, you will bridge the gap between relationship management and high-level problem solving, proactively auditing account health while mentoring Technical Support Engineers within your segment.

You will serve as a strategic partner to your customers, overseeing environment health through feature consultations, expedited escalations, and tailored training recommendations. With a relentless focus on root-cause analysis, you excel at resolving obscure technical challenges and translating those findings into actionable insights. By championing the customer’s voice across Support, Product, and Engineering, you will directly influence technical requirements and drive process improvements that redefine the customer experience.

What You’ll Do: 

• Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.
• Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
• Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
• Proactive Programs: Operate and drive account health campaigns for your portfolio of customers. 
• Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.
• Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
• Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
• Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.
• Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.
• Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.  
• Query Development: Create SQL-based queries to identify and address emerging technical issues.
• On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management. 

What We’re Looking For: 

Professional Experience & Performance

• 1 to 2 years of experience in Technical Support with a permanent employment status.
• Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.

Communication & Collaboration

• Full professional fluency in spoken and written English.
• Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).
• Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.
• A collaborative partner capable of working effectively in a professional, cross-functional environment.

Technical Expertise

• Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.
• Systems & Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.
• Deep familiarity with Motive’s product suite, specifically focusing on Compliance, Asset, and Safety.
• Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms. 
• API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).
• Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.

Strategic Problem Solving

• Ability to identify technical trends and implement solutions that prevent field failures.
• Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.
• Strong analytical skills with the ability to manage critical escalations in high-pressure environments.

Education & Availability

• Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
• Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.

Who We Are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Onboarding Project Manager - SMB  is responsible for building relationships with customers and delivering value in the first 90 days of their journey with Motive. This position involves effectively onboarding the customers, ensuring early product adoption, and educating customers on the value of our products.

A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.

What You'll Do:

• Serve as the primary point of contact for new SMB customers during their implementation phase
• Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption
• Monitor customer progress and activities to ensure adoption and timely activation
• Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, to resolve complex issues and improve customer experience
• Handle a large volume of phone conversations and email inquiries
• Build customer loyalty by delivering exceptional customer service 

What We're Looking For:

• 2+ years prior experience in a customer-facing role (sales and/or support)
• Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
• Demonstrate a clear understanding of what success looks like for customers and Motive
• Effective listening and problem-solving skills
• Excellent communication (both written and verbal) and presentation skills
• Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
• Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus
• Ability to build and maintain relationships with clients and their key personnel
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills
• Receptive to feedback, willingness to learn and embrace continuous improvement

Job Description:

Who are we?

Motive is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads. 

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront. 

About the Role:
The role of an Associate Manager is to ensure the well-being and development of all employees to support the organization's goals. As a core leader, you will be responsible for motivating, encouraging, and supporting line management (pod leadership) in every aspect to enable the team to succeed. The primary duty will be to lead all the efforts driving the team of 100+ employees and strategically enable their performance by running multiple programs simultaneously. 

Additionally, you will be managing the performance, growth, and efficiency of the line managers and facilitating them to unlock the team's potential. Building strategies around performance management such as building the KPIs (key performance indicators) for all roles, identifying both low and high performers, and recognizing top performers while building a Performance Improvement Plan for low performers to help them achieve the minimum bar we set through KPIs will also be a crucial responsibility. 

Apart from these, you will be working with multiple department directors, internal managers, and other stakeholders, including HR, Benefits, Product, Compliance, Safety, and all the engineering teams to ensure effective communication and alignment with the company's goals and values. You will also identify and implement best practices to improve employee engagement, productivity, and overall team performance. 

Developing and implementing policies and procedures to ensure compliance with company standards, industry regulations, and legal requirements will be another responsibility. Finally, you will conduct regular performance evaluations and provide constructive feedback to all team members to improve their skills and competencies.

Responsibilities:

• Develop and maintain positive relationships with support teams, and partners to ensure long-term business success and growth.
• Identify and resolve conflicts or issues within the team or between teams to promote a harmonious and collaborative work environment.
• Foster a culture of innovation and creativity, leading the development of strategic plans that foster employee potential and growth.
• Enable the team towards success by motivating, encouraging, and supporting line management (pod leadership) in all aspects.
• Drive the team of 100+ employees by leading all efforts.
• Increase team performance strategically by implementing multiple programs simultaneously.
• Setting clear goals and expectations by defining roles and responsibilities, defining performance goals, and outlining project objectives.
• Manage the growth, performance, and efficiency of line managers and help them unlock the team's potential.
• Develop strategies for performance management, including creating KPIs for all roles and identifying high and low performers.
• Recognize top performers and create Performance Improvement Plans to help low performers achieve minimum KPI standards.
• Communicate effectively with stakeholders to ensure that all teams align with the company's goals and values.
• Implement best practices to improve employee engagement, productivity, and team performance.
• Develop and implement policies and procedures to ensure compliance with industry regulations, legal requirements, and company standards, and conduct regular performance evaluations to provide constructive feedback to improve team members' skills and competencies.
• To support organizational goals, ensure all employees' well-being and development are taken care of.
• To assist your team members in developing their skills by providing feedback on strengths and areas for improvement.
• Work with internal managers and other stakeholders to develop and implement cross-functional projects and initiatives that support organizational goals.
• Collaborate with HR to manage staffing needs, including recruitment, onboarding, training, and career development.
• Manage budgets, forecast expenses, and identify areas for cost-saving opportunities.
• Continuously evaluate and improve team processes, communication, and workflows to increase efficiency and productivity.
• Encourage team members to share their ideas and insights.

Expectations from the Role:

In this role, you will work with Directors, and Higher Management across the team and the organization and will be expected to:

Develop Strategies - Develop and implement long-term plans to achieve the company's goals, while considering potential risks.

Build Teams - Develop and lead high-performing teams that are aligned with the company's goals and values, and provide support and guidance to team members.

Manage Resources - Allocate resources effectively and efficiently, balancing budget constraints with the needs of the business to ensure the company's financial success.

Mentor – Help team with project management framework, tooling, and on data analysis, and visualization tools and techniques.

Streamline Operations - Identify opportunities to automate and optimize processes to increase productivity and efficiency.

Foster Innovation - Encourage experimentation and creative problem-solving to uncover new ideas and opportunities for business development.

Conduct Analysis - Gather and analyze data to identify patterns and trends, and use insights to make informed decisions that drive growth.

Drive Results - Establish clear performance objectives, set key performance indicators (KPIs), and track progress to ensure that the company is meeting its targets.

Communicate Effectively - Articulate a compelling vision and communicate with clarity to engage and motivate stakeholders, both within and outside the organization.

Foster Collaboration - Encourage cross-functional collaboration and partnership-building to foster innovation, reduce silos, and promote a culture of shared success.

Embrace Change - Continuously evaluate and adapt to changing market conditions and customer needs, and lead the organization through transformational change.

Foster Learning - Encourage ongoing learning and professional development for employees, and provide opportunities for growth and advancement.

Manage Risk - Identify and manage potential risks and vulnerabilities to the organization, and develop contingency plans to mitigate any negative impacts.

What We’re Looking For:

• Experience leading and driving a support-focused continuous growth to the organization
• Bachelor's degree in a relevant field (e.g. Business Administration, Management, Human Resources)
• At least 4 years of experience in a managerial role, preferably in a similar industry
• Strong leadership skills and ability to motivate and inspire teams toward success
• Excellent communication and interpersonal skills to build relationships with stakeholders at all levels
• Ability to multitask and manage multiple projects simultaneously while ensuring timely delivery of all tasks
• Strong analytical and problem-solving skills to identify areas of improvement and implement effective solutions
• Prior experience working in a fast-paced environment, partnering with senior stakeholders to deliver business outcomes
• Knowledge of performance management strategies and tools, including KPIs, performance evaluations, and employee development plans
• Understanding of industry regulations and legal requirements related to HR and employee management
• Prior experience leading change management across large organizations

About the Role: 

Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team’s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace

What You’ll Do: 

• Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.
• Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.
• Advocating for customers and defining ways to contribute to the customer experience continually.
• Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.
• Partner with the support operations and delivery teams to identify, monitor, and report trends.
• Build, implement, and improve internal reporting and other processes to optimize team productivity.
• Serve as the top-line escalation point for high-priority support cases, including overall triage and management.
• Deliver strategic projects on a timely basis.
• Report metrics and case management updates to the Technical Support Manager and Director
• Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn
• Provide a 360 loopback to Product and Engineering
• Create & Contribute to the knowledge base & documentation of the resources and processes
• Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.
• Proven ability to showcase change and impact on key org-level initiatives. 
• Learn quickly and adapt to Motive’s process and translate it into their own interactions with the team. 

What We’re Looking For: 

• Minimum 2-3 years of experience in a leadership role. 
• Excellent verbal and written communication skills and the ability to work effectively in a team environment.
• Knowledge in the Motives product line.
• Excellent presentation skills coupled with a strong leadership presence.
• Communication is a core strength. Heavy focus on using data to articulate a story or an issue.
• Excellent time management skills and a strong sense of urgency.
• Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.
• Experience working with and improving Support ticketing systems, tools, and processes
• Flexibility to handle critical cases after hours as needed.
• Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.
• Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.
  
  

About the Role

We’re looking for a Product Operations Lead to join our team and play an instrumental role in ensuring customers find what they need in app while driving growth. Reporting to the Lead Product Manager, you will work at the intersection of product, engineering, marketing, commercial, and operations, helping shape the in-app experience through content configuration, segmentation, and optimization. This role is based in Karachi or Lahore under Tenants (Laundry, Home & Spa, Cleaning) squad. 

Key Responsibilities

• Content Management & Strategy – Set up, manage, and optimize in-app content, ensuring relevance and consistency to improve conversion and engagement.
• Personalization & Segmentation – Ensure content is tailored to different customer cohorts, maximizing relevance and impact.
• Performance Monitoring & Optimization – Track content performance, analyse data, and iterate based on insights to improve customer experience and drive growth.
• Cross-functional Collaboration – Work closely with Product, Engineering, Marketing, Commercial, Analytics, and Operations teams to align on content strategy and execution.
• Process Improvement – Identify inefficiencies, recommend solutions, and implement scalable processes for content management.
• Project Management – Manage multiple initiatives across product, operations, and marketing, ensuring smooth execution and impact.
• Data-Driven Insights – Analyze customer behavior, content performance, and industry trends to refine content and enhance user experience.

What We’re Looking For

• Experience: A minimum of 0 to 2 years of experience in product operations and execution.
• Education: Bachelor’s degree in related quantitative field (MBA preferred).
• Problem Solver – Ability to proactively identify challenges and work collaboratively on solutions.
• Attention to Detail – Meticulous in managing content, tracking performance, and analyzing data.
• Strong Communicator – Effective in working across teams, gathering feedback, and driving alignment.
• Analytical Mindset – Comfortable interpreting data and turning insights into actionable improvements.
• Project Management Skills – Organized, able to prioritize multiple initiatives, and meet deadlines.
• Tech Enthusiast – Nice to have: App Engine (Internal Tool), SQL (Basic reading/writing), Data Segmentation tools experience
• Customer-Centric – Passionate about delivering a great experience and putting the customer first.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the team

At Careem, the mission of the NextGen Programme is to develop our next generation of engineers through a structured learning journey in Clean Code, SOLID design principles, and scalable system architecture. This programme spans all areas of engineering at Careem, including Backend, Frontend, Web, Mobile, Data Analysis, MLOps, Infrastructure, Cyber Security, and QA. The goal is to build a strong foundation of engineering excellence from day one.

We are looking for a Senior Software Engineering Manager to lead a team of talented engineers and graduates who are embarking on their journey in software engineering. You’ll play a critical role in shaping the learning and technical growth of the team, mentoring them through real-world projects and helping them become world-class engineers.

You will be responsible for leading and scaling highly distributed systems, mentoring engineers in best practices, and continuously improving engineering processes. The systems you oversee will be core to Careem’s operations — powering everything from user interactions to payment processing.

What you'll do:

• Lead a team of engineers within the NextGen Programme, focusing on high-quality service delivery and strong engineering foundations.
• Drive the design, development, and deployment of scalable distributed systems in a microservices-based architecture.
• Guide and mentor engineers in applying Clean Code, SOLID principles, and test-driven development.
• Collaborate with cross-functional teams to solve technical challenges and improve engineering efficiency.
• Partner with other leaders to shape the technical roadmap and evolve the programme structure.
• Foster a strong team culture of learning, accountability, and engineering excellence.
• Maintain a high level of engagement and support across the team through regular feedback and coaching.

What you'll need

• 10+ years of experience in software development, min 3 years in a management/senior engineering team lead role.
• You have strong software engineering skills with strong competencies in data structures, algorithms, software design and OOP.
• Working knowledge of at least one of these Java, Go, Python, .NET.
• Deep understanding of how to build scalable distributed systems.
• Bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.
• You’re a leader who is passionate about growing talent.
• Demonstrate ability to run and improve technical development processes.
• Passion for developing people and building strong, collaborative teams.
• Demonstrated ability to run and improve technical development processes.

About the Role: 

As a Sales Data Engineering Manager you will be part of the core data team building out world class sales data products that will drive Motive Sales.  You will be working on the intersection of all data streams in the company and support our reps globally.  You will partner closely with both the Sales, Product, & Marketing teams. We are seeking strong team players who thrive on innovation and continuous improvement. We pride ourselves on our culture, and ability to work effectively across a highly diversified team. 

Responsibilities:

Build data roadmap for the sales data engineering team building both internal and external data products. 

Drive innovation in our sales data products with the application of AI in both the processes we work on to the products we deliver.

Build teams to scale out our maturing set of analytics products.

Be deeply technical and continue to code and drive technical standards within the team.

Architect and design data models in collaboration with data and product teams.

Communicate effectively and drive strategy across multiple teams and projects.

Qualifications:

• Bachelor's degree or higher in a quantitative field, e.g. Computer Science, Math, Economics, or Statistics
• Knowledge of Sales Cycles and B2B Sales
• 10+ years experience in Data Engineering, and 3+ years managing a team
• Expertise with data engineering stack, dBt, Snowflake, airflow, data observability tools, AWS, pyspark.
• Expertise in SQL and Python
• Great planning and roadmapping skills
• Excellent communication, collaboration, and people skills

About the Role: 

Motive is looking for an experienced Technical Account Manager (TAM)  to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your workday is focused on a proactive review of a group of customers along with providing coaching and assistance to Technical Support Engineers for customers in your assigned segment. Additionally, you will be proactively working on technical support cases, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer’s environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices. 

What You’ll Do: 

• Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.
• Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
• Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
• Proactive Programs: Operate and drive account health campaigns for your portfolio of customers. 
• Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.
• Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
• Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
• Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.
• Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.
• Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.  
• Query Development: Create SQL-based queries to identify and address emerging technical issues.
• On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management. 

What We’re Looking For: 

Professional Experience & Performance

• 1 to 2 years of experience in Technical Support with a permanent employment status.
• Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.

Communication & Collaboration

• Full professional fluency in spoken and written English.
• Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).
• Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.
• A collaborative partner capable of working effectively in a professional, cross-functional environment.

Technical Expertise

• Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.
• Systems & Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.
• Deep familiarity with Motive’s product suite, specifically focusing on Compliance, Asset, and Safety.
• Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms. 
• API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).
• Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.

Strategic Problem Solving

• Ability to identify technical trends and implement solutions that prevent field failures.
• Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.
• Strong analytical skills with the ability to manage critical escalations in high-pressure environments.

Education & Availability

• Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
• Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.

About the Role:

As a Technical Program Analyst, you will report to the Manager of Technology Operations and will be responsible for overseeing the systems and tools powering our Global Solutions Engineering Organization, including Salesforce, Slack, Jira, Scoro and others. We’re looking for an experienced, dynamic, and growth-oriented individual to drive a state-of-the-art agent experience that is rooted in Salesforce and its supporting ecosystem. You're a good fit if you have an interest and aptitude in understanding the business needs deeply and designing thoughtfully for efficiency, the highest quality, and scalability. You think about the customer and user experience first as you think through solutions and help identify ways to drive improvements.

What You'll Do:

• Learn about the business needs and utilize your deep knowledge of technology to design processes and automation to create the most efficient tool configuration possible
• Participate in the evaluation and selection of technology tools used by Internal teams
• Support the members of the management team to accomplish technology goals
• Manage incoming tools/system access and configuration requests
• Triage day-to-day issues that arise for internal and external tools
• Partner with IT and engineering to implement and troubleshoot new processes and workflows

What We're Looking For:

• 5+ years of experience in a Technology operations role or as a Salesforce Business Analyst
• A deep and ever-improving understanding of Salesforce Sales Cloud and the surrounding ecosystem, including 3rd party products
• Strong project management and process improvement skills
• Effectively juggled multiple priorities in a fast-paced, dynamic environment and has a passion for learning new technologies and quickly becoming the resident expert
• Strong communication that partners effectively with different teams to drive results
• Proven experience implementing and improving systems powering Sales Engineering Teams
• Preferred one of the following certifications:
  • Salesforce Administrator
  • Salesforce Business Analyst
  • Sales Cloud Consultant

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest-growing company in Africa. Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit, and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.

About the role

Engineering at Moniepoint is an inspired, customer-focused community dedicated to crafting solutions that redefine our industry. Our infrastructure runs on some of the cool tools that excite infrastructure engineers - kubernetes, docker etc.

We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience.

Curious about what makes Moniepoint an incredible place to work?
Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Position Overview

We are seeking an experienced Cloud Engineer to design, implement, and manage our multi-cloud infrastructure. The ideal candidate will have deep expertise in cloud platforms, container orchestration, infrastructure automation, CI/CD pipelines, and observability solutions, ensuring scalable, reliable, and cost-effective cloud operations across multiple cloud providers.

Principal Duties and Responsibilities

Cloud Infrastructure Management

• Design, deploy, and manage multi-cloud infrastructure across Google Cloud Platform (GCP), Amazon Web Services (AWS), Azure, and Oracle Cloud Infrastructure (OCI)
• Architect and implement highly available, fault-tolerant, and scalable cloud solutions
• Manage cloud resources including compute instances and networking components
• Design and implement disaster recovery and business continuity plans for cloud workloads
• Migrate on-premises applications and services to cloud environments with minimal disruption
• Optimize cloud resource utilization and implement auto-scaling policies
• Maintain comprehensive documentation of cloud architectures, configurations, and runbooks

Kubernetes & Container Orchestration

• Design, deploy, and manage production-grade Kubernetes clusters across multiple cloud providers
• Implement and maintain container orchestration strategies for microservices architectures
• Configure and manage Kubernetes resource objects
• Manage Kubernetes cluster upgrades, scaling, and performance optimization
• Troubleshoot complex container and orchestration issues in production environments
• Implement multi-cluster and multi-region Kubernetes deployments for high availability

Service Mesh & Advanced Networking

• Design, deploy, and manage Istio service mesh for microservices communication and observability
• Configure Istio traffic management, including virtual services, destination rules, and gateways
• Implement advanced traffic routing (canary deployments, A/B testing, traffic splitting) using Istio
• Deploy and manage Istio observability components (telemetry, distributed tracing, service graphs)
• Implement circuit breaking, retries, timeouts, and fault injection for resilience testing
• Configure Istio ingress and egress gateways for external traffic management
• Monitor and optimize service mesh performance and resource utilization
• Implement multi-cluster service mesh architectures across different cloud providers

Reverse Proxy & Load Balancing

• Deploy, configure, and manage HAProxy for high-performance load balancing and reverse proxy
• Implement HAProxy ACLs, backend routing, health checks, and session persistence
• Design and implement Nginx as reverse proxy for web applications and API gateways
• Configure Nginx for rate limiting and request filtering
• Implement Nginx load balancing algorithms and upstream health monitoring
• Manage Nginx Plus features for advanced traffic management and monitoring
• Optimize HAProxy and Nginx performance for high-throughput environments

Infrastructure as Code & Configuration Management

• Develop and maintain infrastructure as code using Terraform
• Create reusable, modular Terraform configurations for various cloud resources and Implement Terraform state management and remote backends
• Design and implement configuration management solutions using Ansible
• Develop Ansible playbooks and roles for automated server provisioning and configuration
• Integrate Terraform and Ansible workflows for end-to-end infrastructure automation
• Implement infrastructure version control, code review processes, and GitOps practices
• Manage infrastructure drift detection and remediation
• Create and maintain infrastructure documentation and architecture diagrams
• Implement policy-as-code using tools like OPA (Open Policy Agent) or Sentinel

CI/CD Pipeline Management

• Design, implement, and maintain continuous integration pipelines using Jenkins and Harness
• Optimize build times and pipeline efficiency
• Integrate security scanning (SAST, DAST, container scanning) into CI/CD pipelines
• Configure Jenkins jobs, pipelines, and shared libraries for automated build, configure build agents, runners, and execution environments
• Implement Harness deployment pipelines for cloud-native applications
• Integrate CI/CD pipelines with version control systems (Git, GitHub, GitLab)
• Implement continuous deployment workflows using ArgoCD for Kubernetes-based applications
• Design and implement GitOps workflows with ArgoCD for declarative application delivery
• Manage ArgoCD application definitions, sync policies and multi-cluster deployments
• Implement progressive delivery strategies (blue-green deployments, canary releases) using ArgoCD

Message Streaming & Event-Driven Architecture

• Deploy and manage Apache Kafka clusters for real-time data streaming and event-driven architectures
• Configure Kafka topics, partitions, replication factors, and retention policies
• Implement Kafka Connect for data integration with various sources and sinks
• Monitor Kafka cluster health, performance metrics, and consumer lag
• Optimize Kafka performance for high-throughput and low-latency use cases
• Troubleshoot Kafka producer and consumer issues

Database & Proxy Management

• Deploy, configure, and manage ProxySQL for MySQL load balancing and high availability
• Implement query routing, caching, and connection pooling strategies using ProxySQL
• Optimize database performance through ProxySQL query analysis and optimization
• Implement database failover and disaster recovery using ProxySQL
• Monitor ProxySQL metrics and troubleshoot connection and performance issues
• Integrate ProxySQL with database clusters and replication topologies
• Implement database access security and audit logging through ProxySQL

Cloud Networking

• Design and implement cloud networking architectures, including VPCs, subnets, and network segmentation
• Configure and manage cloud load balancers (Application Load Balancers, Network Load Balancers, Cloud Load Balancing)
• Implement VPN connections, Direct Connect/Interconnect, and hybrid cloud networking solutions
• Implement network security controls, including security groups, network ACLs, and firewall rules
• Implement network monitoring and traffic analysis
• Troubleshoot complex networking issues across multi-cloud environments
• Design and implement private connectivity between cloud providers

Secrets Management & Security

• Configure and manage HashiCorp Vault for centralized secrets management across multi-cloud environments
• Configure Vault secret engines (KV, database, PKI, AWS, GCP, Azure dynamic secrets)
• Manage Vault high availability clusters and disaster recovery procedures
• Implement dynamic database credentials and secret rotation strategies
• Manage Vault encryption as a service for application-level encryption
• Implement Vault agent and sidecar injectors for Kubernetes workloads
• Migrate secrets from legacy systems to Vault

Qualifications, Competency & Skills Required

Education & Experience

• Bachelor's degree or diploma in Computer Science, Information Technology, Engineering, or related field
• Minimum of 5 years of proven experience in cloud engineering, DevOps, or platform engineering roles
• Hands-on experience managing production workloads across multiple cloud platforms
• Relevant cloud and technology certifications are highly desirable 

Technical Skills

Cloud Platforms (Required)

• Google Cloud Platform (GCP): Deep expertise in Compute Engine, GKE, Cloud Storage, Cloud SQL, VPC, Cloud Functions, Cloud Run, IAM
• Amazon Web Services (AWS): Proficiency in EC2, EKS, S3, RDS, VPC, Lambda, ECS, CloudFormation, IAM
• Microsoft Azure: Experience with Virtual Machines, AKS, Blob Storage, Azure SQL, Virtual Networks, Azure Functions, ARM templates
• Oracle Cloud Infrastructure (OCI): Familiarity with Compute, OKE, Object Storage, networking, and OCI-specific services
• Multi-cloud architecture design and implementation experience
• Cloud migration strategies and execution (lift-and-shift, re-platforming, re-architecting)

Container & Orchestration (Required)

• Expert-level Kubernetes knowledge, including cluster architecture, networking, storage, and security
• Hands-on experience with managed Kubernetes services (GKE, EKS, AKS)
• Proficiency in Docker containerization, image optimization, and registry management
• Experience with Helm charts for application packaging and deployment
• Knowledge of container runtime environments (containerd, CRI-O)

Service Mesh & Microservices (Required)

• Istio: Deep expertise in Istio architecture, deployment, and operations
• Istio traffic management (virtual services, destination rules, gateways, service entries)
• Istio security features (mTLS, authorization policies, peer authentication, request authentication)
• Istio observability and telemetry configuration
• Multi-cluster and multi-mesh deployments
• Service mesh troubleshooting and performance optimization
• Understanding of sidecar proxy patterns and Envoy proxy
• Experience with other service mesh solutions (Linkerd, Consul Connect) is a plus

Reverse Proxy & Load Balancing (Required)

• HAProxy Advanced configuration and management for load balancing and high availability
• Nginx Expert-level configuration as reverse proxy and API gateway
• Nginx rate limiting, and performance tuning
• Nginx load balancing algorithms and upstream configurations
• Experience with Nginx modules and custom configurations
• High availability configurations using keepalived, VRRP, or similar
• Integration with Kubernetes ingress controllers (Nginx Ingress, Istio Ingress)

Infrastructure as Code (Required)

• Advanced Terraform skills for multi-cloud infrastructure provisioning
• Terraform module development, state management, and workspace strategies
• Proficiency in Ansible for configuration management and automation
• Ansible playbook development, roles, and inventory management
• Experience with version control systems (Git) and GitOps workflows
• Infrastructure testing frameworks (Terratest, Kitchen-Terraform)

CI/CD Tools (Required)

• Jenkins: Pipeline development (declarative and scripted), shared libraries, plugin management
• Harness: Deployment pipeline configuration, workflow creation, approval gates
• ArgoCD: GitOps workflows, application synchronization, multi-cluster management
• Integration of CI/CD tools with Kubernetes and cloud platforms
• Automated testing and deployment strategies
• Artifact repository management (Nexus, Artifactory, cloud-native registries)

Messaging & Streaming (Required)

• Apache Kafka architecture, cluster management, and operations
• Kafka topic design, partitioning strategies, and performance tuning
• Kafka Connect experience
• Experience with Kafka management tools (Kafka Manager, Cruise Control)
• Understanding of event-driven architectures and patterns

Database & Proxy Technologies (Required)

• ProxySQL configuration, management, and optimization
• MySQL database administration basics
• Understanding of database replication and clustering

Observability & Monitoring (Required)

• Prometheus metrics collection, PromQL, and alerting rules
• Grafana dashboard design and visualization techniques
• Log aggregation and analysis

Networking (Required)

• Deep understanding of TCP/IP, DNS, HTTP/HTTPS, and network protocols
• Cloud networking concepts (VPC, subnets, routing tables, NAT, VPN)
• Load balancing strategies and implementations
• Service discovery and DNS-based routing
• Network security and firewall configuration
• Software-defined networking (SDN) concepts

Scripting & Programming

• Proficient in scripting languages: Python, Bash
• Go or python programming basics for tooling development
• YAML and JSON for configuration management
• Understanding of software development best practices

Secrets Management (Required)

• HashiCorp Vault: Advanced knowledge of Vault architecture, deployment, and operations
• Vault authentication methods and integration with cloud providers and Kubernetes
• Vault secret engines (KV v1/v2, database, transit, cloud dynamic...

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team.

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa. Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.

About the role

Location: Remote (Full time)

What you’ll get to do

• Design and Build sophisticated and highly scalable apps using Flutter.
  
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
  
• Translate and Build the designs and Wireframes into hight quality responsive UI code.
  
• Write efficient queries for core Data.
  
• Use of Model-View-Controller ( MVC) and Model-View-ViewModel-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable and functional software that meets product requirements.
  
• Explore feasible architectures for implementing new features.
  
• Resolve any problems existing in the system and suggest and add new features in the complete system.
  
• Suggest space and time efficient Data Structures.
  
• Follow the best practices while developing the app and also keeping everything structured and well documented.
  
• Use CI/CD for smooth deployment.
  
• Document the project and code efficiently.
  
• Manage the code and project on Git in order to keep in sync with other team members and managers.
  
• Communicate with the Project Manager regarding status of projects and suggest appropriate deadlines for new functionalities.
  
• Ensure security guidelines are always followed while developing the app.
  
• Validate the cloud system to ensure any new changes do not compromise security of the backend server.
  
• Suggest new features and/or enhancements.
  
• Maintaining software through product lifecycle including design, development, verification and bug fixes.
  
• Connect regularly with the Quality Assurance Specialist to deliver stable app.
  
• Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner.
  
• Perform time profiling and memory leaks assessment.
  
• Execute app verification protocol.
  
• Write tests for the App.
  
• Following company policies and quality procedures to ensure quality product deliverables.
  

To succeed in this role, you should have

• 5 years plus combined Mobile Development Experience
• Flutter: To build cross platform mobile apps for Android, IOS and Web. This should include from making responsive UIs to efficiently query data and also manage states in an optimized manner.
  
• Native Android (Kotlin preferably) and IOS: To build custom Flutter Packages.
  
• Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions and Analytics.
  
• Figma: Should know how to use Figma to analyse and view the designs to build the app
  
• Git: To manage and collaborate in different projects with the rest of the team.
  
• Ability to provide a portfolio showing projects solely worked on upon request
  
• Bachelors Degree in a related field
  

Nice to have some of the technologies

• Angular
  
• Bootstrap
  
• JavaScript
  
• Native Android (Kotlin preferably)
• Dart

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit, and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes most of the POS transactions in Nigeria.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role

As an Engineering Manager, you will drive the successful delivery and execution of projects within your teams. You will manage end-to-end technical planning, ensuring that product requirements are translated into actionable tasks, while orchestrating collaboration between various stakeholders including engineers, product managers, QA, and UX. This role requires a deep understanding of software design and development and the ability to plan, execute, and deliver product features in a timely and predictable manner. You will also be responsible for maintaining high technical standards, managing team bandwidth, and ensuring project milestones are met with efficiency and accuracy.

What you’ll get to do

• Own delivery and execution across cross-functional teams within the product area. Evaluate business and product requirements for feasibility and ensure they align with the existing product architecture, translating them into EPICs and technical stories. Work closely with Product Managers, UX Designers, and Engineers to refine and groom tasks.
• Plan and organize sprints with clearly defined goals, using project planning tools to establish timelines, and delivery milestones, and identify task dependencies early. Foster engineering processes that promote seamless collaboration and teamwork.
• Track team velocity to ensure resources are effectively allocated, balancing bandwidth with task demands. Coordinate alignment and manage dependencies across multiple stakeholders to prevent bottlenecks and ensure smooth execution.
• Contribute to critical projects by ensuring appropriate design patterns and coding techniques are applied. Remain hands-on, participating in code reviews to uphold high-quality standards.
  
• Ensure monitoring and observability are in place for all owned services, meeting defined SLIs/SLOs. Partner with Product Managers to track and publish post-deployment product metrics, ensuring transparency with key stakeholders.

To succeed in this role, you should have

• At least 8 - 10 years of experience as a Software Developer, Software Engineer, or similar role.
• 5+ years of Java and Spring Boot experience.
• A minimum of 3 years of leadership experience is a must.
• Strong understanding of agile methodologies, sprint planning, and backlog management.
• Expertise in breaking down complex product requirements into structured EPICs, Stories, and Tasks.
• Solid experience with backend technologies. Experience with frontend is a plus.
• Knowledge of project planning tools for visualizing and tracking delivery timelines.
• Familiarity with engineering metrics and monitoring tools to assess team performance and product health.
• Capability to debug complex technical issues during incidents to identify solutions and run blameless RCA sessions.
• Understanding of deployment pipelines, continuous integration (CI), continuous deployment (CD), and their corresponding metrics.
• Ability to drive alignment across diverse technical and non-technical stakeholders.
• Exceptional ability to manage dependencies, mitigate risks, and communicate clearly with stakeholders.
• Proven track record of improving team velocity and fostering efficient delivery.
• BSc in Computer Science, Engineering, or a related field

Generic Skills

• Problem-solving: Ability to assess complex problems, find solutions, and make sound decisions.
• Communication: Strong written and verbal communication skills, including technical documentation and stakeholder reporting.
• Adaptability: Able to thrive in a fast-paced, changing environment, adjusting strategies as needed.
• Attention to Detail: Meticulous in documenting technical requirements and ensuring all aspects of a project are accounted for.

Supervisory skills

• Team Management: Experience in managing and mentoring engineers, ensuring team growth and performance.
• Resource Allocation: Ability to assess bandwidth and manage resource distribution to optimize team performance.
• Feedback: Conduct regular performance reviews, providing constructive feedback and fostering a growth-oriented environment.
• Stakeholder Management: Lead project status reviews, manage expectations, and ensure smooth communication between teams and leadership.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, paid leave, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with one of our recruiters.
• A live coding and code review session.
• A system design and technical discussion round. 
• A project planning, execution, and product thinking round.
• A behavioral and technical interview with the hiring manager.

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.