Technical Customer Service Advisor I Bókun

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Job Location: Hybrid

This role is a hybrid position that requires 2 days per week in our Oxford office.

About Bókun

Bókun is a business management software created specifically for tours, attractions, and experience suppliers. It is the complete booking and channel management solution for extraordinary experiences, and its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels, and enabling 3rd parties to build and connect to our platform, while optimizing supplier operations with new tools and services to support business growth. Bókun acts as a booking engine, channel manager, marketplace, price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies.

What you’ll do:

As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience. You will handle a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills. Using all available tools and resources, you’ll accurately triage and resolve customer issues or escalate them to the appropriate teams as needed. This role involves managing inbound and outbound communication in English and Italian across multiple channels, including email, phone, video calls with screen sharing, and chat. You will be responsible for researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution. In addition, you’ll maintain clear troubleshooting documentation, act as an internal escalation point for Tier 1 support cases, and collaborate closely with technical teams to manage escalations effectively. Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction.

The ideal candidate will possess:

• 1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector.
• Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently.
• Basic working knowledge of CSS, HTML, and website CMS tools.
• A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution.
• Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues.
• Openness to learn new and complex topics, constructive feedback and adaptability to business changes.
• Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues.
• Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care.
• Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time.
• Fluency in written and spoken English and Italian.
• Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision.
• Flexibility to work shift patterns, including occasional weekends.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-JP

#LI-Hybrid 

Location: This role will be based at our office in Oxford, England, UK or can be remote within EMEA.
Travel: Up to 40% per quarter, depending on seasonal priorities.
Job ID: 1500

The Role: 

We are seeking a dynamic Senior Director; Field Marketing to help build, scale, define and operationalize a world-class regional marketing organization that drives pipeline, accelerates strategic deals, and strengthens customer engagement across EMEA. The role sits at the center of the company’s revenue engine, partnering closely with Sales, Product Marketing, Demand Generation, Events, and Executive Leadership to translate global marketing strategy into regionally relevant programs that influence revenue outcomes. This is a highly visible role responsible for ensuring the company’s marketing investments in the field translate into measurable business impact, stronger customer relationships, and durable market leadership.

Responsibilities:

• Define and lead the global field marketing strategy, ensuring regional marketing programs drive measurable pipeline, revenue influence, and strategic account engagement
• Establish the global operating framework for regional marketing, including planning cadence, campaign orchestration, KPIs, budget allocation, and best practices
• In addition to global responsibilities, serve as the regional marketing leader for EMEA, partnering closely with Global Sales leadership to drive pipeline and revenue growth
• Build alignment between global marketing priorities and regional market realities, ensuring global campaigns translate effectively into local execution
• Develop scalable frameworks for account-based marketing, regional campaigns, executive engagement programs, and strategic events
• Build a high-performance organization that balances global consistency with regional flexibility
• Establish a culture of commercial accountability, cross-functional alignment, and measurable marketing impact
• Develop and execute regional programs supporting enterprise, strategic, and public sector accounts
• Lead integrated campaigns across events, ABM, digital engagement, executive briefings, PR and partner initiatives
• Support complex enterprise sales cycles with executive-level engagement programs, customer storytelling, and strategic industry initiatives
• Develop programs that deepen relationships with strategic customers, partners, and ecosystem stakeholders
• Partner with Sales leadership on account planning, deal acceleration strategies, and executive engagement programs
• Elevate the company’s presence through thought leadership, flagship events, and curated executive forums
• Partner with global marketing leaders to ensure field programs amplify product launches, industry campaigns, and corporate initiatives
• Translate global messaging into regionally relevant narratives and use cases
• Define and track clear performance metrics, including pipeline generation, campaign ROI, deal acceleration, and regional engagement metrics

Requirements: 

• 15+ years of marketing leadership experience in high-growth enterprise technology or emerging technology companies
• Proven track record leading regional and/or international marketing teams across complex, multi-country markets
• Deep experience supporting enterprise and strategic sales motions, including long sales cycles and multi-stakeholder buying groups
• Demonstrated success partnering with enterprise sales organizations to drive pipeline, revenue growth, and strategic account engagement
• Exceptional storyteller who can balance technical credibility with executive-level clarity
• Strong commercial acumen and comfort owning pipeline and revenue impact
• Proven track record in similar roles within the Americas region is strongly preferred
• Experience operating in matrixed global organizations, influencing without authority
• Comfortable navigating cultural nuance, regulatory complexity, and varied market maturity levels
• Deep experience with account-based marketing, regional campaigns, executive engagement, and strategic events
• Ability to engage effectively with C-suite executives, technical buyers, and industry stakeholders
• Inspirational leader who builds high-performing global teams
• Collaborative partner to Sales, Product, and Marketing leadership
• Comfortable balancing global strategy with hands-on regional execution
• Data-driven decision maker with a bias toward measurable impact

About Tripadvisor

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Company: Bókun, A Tripadvisor Company

Location: UK (Hybrid - Commutable to Oxford or London)

Contract: 6-Month Fixed-Term (Performance-based extension and growth path)

Compensation: Competitive Base Salary + Quarterly Sales Incentive Plan

About Bókun

Bókun is the leading reservation system and marketing platform for the global tours and activities industry. Founded in Iceland and now a fast-growing subsidiary of Tripadvisor Inc., we offer the best of both worlds: the high-energy pace and innovation of a startup with the stable backing of the world’s largest travel guidance platform.

We are looking for a motivated and enthusiastic Sales Development Associate to join our team. This is not a typical cold-calling role; it is a consultative position designed for those who want to master the art of SaaS sales by working with a high percentage of warm and qualified leads.

While this role begins as a 6-month fixed-term contract, we view it as the perfect "foot in the door" opportunity. For a high-performer, this is a proving ground to demonstrate your ability to grow and potentially take advantage of future openings and long-term career paths within Bókun and the wider Tripadvisor ecosystem.

What You Will Do

• Consultative Outreach: Conduct high-volume engagement with prospective customers who have already shown interest in our platform, moving beyond scripts to have meaningful business conversations.
• Value Positioning: Clearly articulate the Bókun value proposition, identifying an operator’s pain points and demonstrating how our suite of tools (Reservation systems, Channel Managers, and Websites) can grow their revenue.
• Business Discovery: Act as a brand ambassador for both Bókun and Tripadvisor, utilizing a consultative approach to identify business needs and solve real-world challenges for tour providers.
• Pipeline Management: Manage your activity and lead progression within Salesforce, ensuring every opportunity is nurtured and moved through the funnel with precision to meet key performance indicators (KPIs).
• Collaborative Growth: Work closely with our Account Executives and Support teams to ensure a seamless transition as high-quality opportunities convert into long-term partners.

What You Will Bring to the Team

• Communication Mastery: Excellent written and oral communication skills, with the ability to build rapport quickly, tell a compelling story, and handle objections with curiosity and resilience.
• Sales DNA: A results-driven, execution-focused mindset with a strong desire to exceed targets in a fast-paced environment.
• Consultative Mindset: A focus on building effective client relationships through positive communication, honesty, and a genuine interest in helping small businesses thrive.
• Technical Aptitude: Comfortable with technical interactions, including co-browsing with customers online to navigate our software and conduct product demos.
• Growth Mindset: A proactive self-starter who is coachable, open to feedback, and views this initial contract as a launchpad for a professional sales career.
• Experience: Prior experience in customer-facing roles (Hospitality, Customer Service, or Retail) is advantageous; a strong interest in travel-tech or SaaS sales is essential.
• Bonus: Familiarity with Italian, Spanish, French, or other European languages is a significant plus.

If you are proactive, motivated, and eager to prove your ability in a team-oriented and entrepreneurial environment, then this is the perfect role for you. At Bókun, we value and nurture emerging talent, offering a culture that rewards those who take ownership of their results. Join a global team of professionals who are passionate about the future of travel. This is not just a job, but a career opportunity with significant potential for growth based on your results.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-JP

#LI-Hybrid

Who we are

The role

The day-to-day

• Own the end-to-end hardware design of UAV systems, from early-stage prototyping through to flight-ready builds
  
  
• Integrate mechanical, electronic, and sensor subsystems into cohesive, manufacturable drone architectures
  
  
• Develop and iterate physical prototypes rapidly, balancing performance, weight, and durability constraints
  
  
• Define and execute hardware validation and flight-readiness testing, including bench, integration, and field trials
  
  
• Collaborate closely with software, firmware, and avionics teams to ensure seamless hardware/software integration
  
  
• Produce clear design documentation, schematics, and BOMs in accordance with company quality standards
  
  
• Evaluate and select COTS components, working with suppliers to meet technical and programme requirements

You should apply if you

• Have hands-on experience designing and building UAV or similar complex autonomous hardware systems
  
  
• Are comfortable working across both mechanical and electronic domains — from airframe structures to PCB layout and power systems
  
  
• Have a strong prototyping mindset, with experience taking hardware from concept to flying article at pace
  
  
• Are proficient with CAD tools (e.g. SolidWorks, Siemens NX) and comfortable with electronics design tools (e.g. Altium)
  
  
• Have experience defining and running hardware validation and test campaigns
  
  
• Thrive in fast-moving environments where iteration speed and engineering judgement matter equally
  
  
• Exhibit excellent written and verbal communication skills in English

Note: We operate in an industry where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

Join Helsing and work with world-leading experts in their fields 

• Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns

• The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world

• Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward

• In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts

• We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about

What we offer

• Competitive salary and VSOP options

• Relocation support: up to €2,500 and 4 weeks temporary accommodation

• Learning: €500/£450 yearly allowance

• Health & wellness: gym membership and mental health support (Nilo.health)

• Social: regular company events and monthly social allowances

• Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers

• Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work

• A hands-on onboarding program (affectionately labelled “Infraduction”), in which you will be building tooling and applications to be used across the company. This is your opportunity to learn our tech stack, explore the company, and learn how we get things done - all whilst working with other engineering teams from day one 

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

Job Scope:

Start your career in the consumer finance industry with an industry leader. We give you the skills and experience needed to begin a solid professional career in the Title, Payday and Signature Loan industry.

The role of Sales Representative is the first point of contact for our customers. Our Sales Representatives learn all aspects of our business and use that knowledge to provide our customers with the best financial products and services to meet their individual financial needs. We are seeking driven individuals capable of handling inbound and outbound sales calls while engaging with our customers in person.

Why should you work with us?

• Start your career with an industry leader where you will receive best-in-class training.
• Be on a fast track to success. We consistently promote from within.
• Work with a team of professionals who will ensure your success.
• Competitive wages with real advancement opportunities

Benefits:

• Majority company paid Health, Dental and Vision
• 401k Program
• Company Paid - Life and Disability Insurance
• 2 Weeks paid Vacation, 6 paid Holidays, 2 PTO and 5 Sick days
• 40hr Work Week – Monday thru Saturday
• Branch hours: Mon - Fri 10am – 6pm, Sat 9am – 1pm
• Every Sunday Off
• $13.25 - $14.15/hr.
• Monthly bonus potential

Preferred Qualities and Experience:

• 1+ year conducting Phone Sales or Call Center Experience.
• 1+ years Customer Service, Sales, Lending, or Collections experience
• Teamwork mentality developed through team sports.
• Some college or military experience
• Passion for Customer Service
• General understanding of basic math and capability to learn.
• Pleasant and inviting phone voice.

Minimum Required Education and Qualifications:

• High School Diploma or equivalent
• Must be able to work 40 hours per week, including Saturdays.
• Satisfactory completion of pre-employment screenings
• Reliable form of personal transportation and valid Driver’s License
• Fluent in English and Spanish a plus

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

About Tripadvisor

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

The Tripadvisor Experiences Engineering team is distributed across Europe and is responsible for Tripadvisor.com, the Tripadvisor mobile apps and all their supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools which help our customer services team provide world class service to travellers and operators internationally.

About the Role

We’re looking for a Senior Software Engineer to join our fast-growing team. This role is open to candidates based within a commutable distance (generally up to 1.5 hours) of our Oxford office. We embrace flexibility in where and how work gets done and also value meaningful in-person moments to connect and collaborate. You can expect a remote-first working model with periodic in-person gatherings at your closest office for team connection, planning, or other key moments.

At Tripadvisor our Engineers are versatile and enjoy working on a variety of technical challenges. This is a full-stack position in which you will be working mostly on the backend with some front end projects from time to time.

Within Tripadvisor we have a fun and friendly environment where the key objective is getting things done. Working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again. Most of our engineers release code to production every few days and we have a daily release cycle.

Tripadvisor's web stack includes Java, React, Typescript, GraphQL, Kubernetes, SQL and NoSQL databases, and runs on AWS. You don’t need to have experience with everything listed and will be able to complete coding languages in any language of your choice. You do need to be hungry to learn and will learn our tech stack on the job, if you don't know it already.

Perks of Working at Tripadvisor

• Competitive compensation packages, including base salary, annual bonus, and more.
• “Work your way” with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you’d like in select locations. 
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Cultural Pillars:

• Traveller first: We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 
• Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 
• We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-Hybrid

#LI-AMCVAY

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

About the Role

We’re looking for a Software Engineer II (Android) to join our fast-growing mobile team. This role is open to candidates based within a commutable distance (generally within 1–2 hours) of one of our office hubs in Oxford or London. We embrace flexibility in where and how work gets done and also value meaningful in-person moments to connect and collaborate. You can expect a remote-first working model with periodic in-person gatherings at your closest office for team connection, planning, or other key moments.

Within Tripadvisor Experiences we have a fun and friendly environment where the key objective is getting things done. Working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again. Most of our engineers release code to production every few days and we have a daily release cycle.

What You'll Do

At Tripadvisor Experiences, our Engineers are versatile problem-solvers who thrive on a wide range of technical challenges. This is a Android-focused, full-stack role where you'll primarily work on Android systems, with occasional back-end projects. You don’t need to be an expert with everything — if you're eager to learn, we’ll support you on the job and help you grow your skills. Our tech stack includes Kotlin, Coroutines, Jetpack Compose, Cursor and GraphQL in a modular layout that follows the clean-architecture concept with MVVM.

• Code! Our engineers focus on doing what they enjoy most and do best, writing code
• Touch code at every level – while the focus is app development, you’ll also have opportunities to work on backend microservices
• Collaborate closely with Product and design teams to define feature specifications and develop high quality deliverables for our customers
• Take responsibility for all aspects of software engineering, from design to implementation, development experience, QA and maintenance
• Work alongside other engineering groups located around the world

Skills & Experience

• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Proven ability to operate effectively with a global-first mindset
• Experience of developing an Android app and familiarity with mobile web and back-end technologies would be beneficial
• At least 3 years’ experience of commercial software development, solving different kinds of technical problems
• Experience with reactive programming in native mobile platforms
• Willingness and ability to take on new technologies
• Ability to break down complex problems into simple solutions
• High quality verbal and written communication skills
• Sense of ownership and pride in your work.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-SM1

#Viator

#LI-Remote

Are you looking for a change in your career, are you an ambitious, talented and a motivated individual? This could be the role for you!

An opportunity has arised in our Marketing team who play a pivotal role in driving the company's growth by strategically positioning and promoting our innovative FISH and NGS products across research, clinical, and pharma markets.

As a Product Manager for FISH at OGT, your primary responsibility is to drive the success of our fluorescence in situ hybridization (FISH) product portfolio. You will join our Product Management team who are entrusted with overseeing the entire lifecycle of our products, from conception through to launch and ongoing optimization. Your role involves understanding market trends, customer needs, and competitive landscapes to develop and execute strategic product plans.

Your duties will include:

• Conduct comprehensive market research and analysis to gather the voice of the customer, identifying key needs, pain points, and market trends
• Analyse market trends, competitive landscapes, and customer feedback to identify opportunities for product innovation and differentiation
• Establish and maintain relationships with key opinion leaders, customers, and strategic partners to leverage their insights and connections for market intelligence
• Collaborate closely with Sales teams to leverage their market knowledge and insights, integrating their input into the VoC strategy and ensuring alignment between customer feedback and business objectives
• Collaborate with cross-functional teams to drive new product development (NPD) ideation, ensuring alignment with company goals and customer requirements
• Provide strategic input into product roadmap planning, prioritizing features and enhancements based on VoC findings and business objectives
• Develop robust business cases for new product initiatives, including market opportunity assessment, financial projections, and risk analysis
• Lead the product launch process, coordinating activities across marketing, sales, operations, and support functions to ensure a successful market introduction
• Define product positioning, messaging, and value propositions based on customer insights and competitive analysis
• Develop go-to-market strategies for new product launches, incorporating VoC insights to optimize pricing, distribution, and promotional tactics
• Oversee the development of global marketing campaigns to effectively position and promote products in target markets
• Collaborate with sales teams to develop sales enablement tools, training materials, and collateral to support product selling efforts
• Monitor product performance and customer feedback post-launch, iterating on strategies and tactics to optimize product success
• Act as a subject matter expert for the product portfolio, providing guidance and support to internal teams and external stakeholders
• Drive continuous improvement initiatives to enhance product quality, features, and user experience based on market feedback and technological advancements.

What we’re looking for in you:

Essential

• Degree level education in a molecular biology discipline
• Previous experience in a global Product Management role in Life Sciences, Genomics, or in vitro diagnostics Knowledge of FISH, ideally in a clinical setting
• Comprehensive knowledge and keen interest in developing applications, new technology and uptake in clinical and diagnostic applications
• Customer focused
• Strong analytical skills
• Able to travel for up to 20% of their working time, including internationally.

Desirable

• Experience in clinical cytogenetics, molecular genetics, or cancer genetics
• 1-2 years lab experience in NGS and/or FISH
• Proven track record of success in growing or supporting sales in clinical molecular genetics, diagnostics, or cancer genetics markets, including managing relationships with key customers/opinion leaders in their field
• A successful track record in product management and/or product development.

In return you will receive:

• Competitive salary
• Company Bonus Scheme
• Pension Scheme (10% non-contributory)
• Private Health Insurance
• Private Dental Insurance
• Group Income Protection
• Group Life Assurance
• 25 days holiday plus UK bank holidays
• High Street Discount Scheme.

The Role:

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.

Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

Customer:

• STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs: OPH, NPS (85%<), SPH, STACK Leader Segment: Conversion and Sales Success.

Operations:

• Inventory. Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Order Fulfillment: Participate as needed the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology.
• Shrink: Support in mitigating internal, external and administrative loss of product.
• Escalations: Participate in Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.

Merchandising:

• Merchandising: Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality are upheld.
• Fixtures & Maintenance: Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Visual Standards: Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
• Merchandising: Participate in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality.
• Escalations: Flag, identify and action any inefficiencies.

People:

• Onboarding: Participate in the successful integration of new talent to our store teams.
• Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
• Employee Relations: Adhere to and validate our policies and compliance practices.

What you'll bring to the team:

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Benefits at Mejuri:

• US & CA ONLY: Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind.
• US ONLY: Opportunity to utilize 401(k) & commuter benefits plans.
• UK ONLY: Comprehensive medical benefits including PMI, Cashplan, and Pension program.
• Paid time off – inclusive of vacation and sick days.
• 4 months of 80% parental leave salary top-up and personalized return to work plans.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!

#LI-Onsite

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of  £15-£16-  per hour based on a candidate’s experience and qualifications.

Ready to kick-start your marketing career with real responsibility, real impact, and real growth?

Here at Dexory, we’re looking for a curious, ambitious Marketing Graduate to join our expanding team. This isn’t a “sit and observe” role—you’ll be hands-on from day one, working across every part of a modern marketing function and contributing to campaigns that actually move the needle.

At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows together.

If you’re looking for a role where you can learn quickly, contribute meaningfully, and build a standout career in marketing—this is it.

Why this role stands out

Most graduate roles box you into one area. This one doesn’t.

You’ll rotate across PR, brand, demand generation, content, social, events, and analytics—giving you a well-rounded, commercially valuable skill set that sets you apart early in your career. By the end of your first year, you won’t just understand marketing—you’ll have done it.

You’ll work closely with experienced marketers, get exposure to real business challenges, and see the direct impact of your work.

What you’ll be doing

You’ll gain hands-on experience across:

PR & Communications
Help shape how we tell our story—draft press releases, work with media, and track coverage.

Campaigns & Demand Generation
Support multi-channel campaigns across digital, email, and paid media—and see how marketing drives revenue.

Social Media & Content
Create, schedule, and analyse content across platforms like LinkedIn and Instagram. Bring ideas to life, including video.

Product Marketing
Help position products, support launches, and create materials that enable sales teams to win.

Events
Get involved in webinars, trade shows, and roundtables—from planning to post-event analysis.

Brand & Creative
Ensure everything we produce looks and feels consistent, professional, and on-brand.

Analytics & Insights
Use tools like Google Analytics and HubSpot to track performance and turn data into actionable insights.

What we’re looking for

You don’t need years of experience—but you do need drive.

Essential:

•     A 2:1 in Marketing, Business, Communications, or similar
•     Strong communication skills (written and verbal)
•     A creative mindset with attention to detail
•     Organised, proactive, and eager to take ownership
•     Genuine interest in marketing and learning fast

Nice to have:

•     Experience with social media, content creation, or personal projects
•     Familiarity with marketing tools (email platforms, CRM, analytics)
•     Basic SEO knowledge
•     Experience with Canva or Adobe tools

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

•     Performance: High standards, outstanding results,
•     Impact: Big challenges, bigger results
•     Commitment: All in, every time
•     One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

You will also receive:

•     Private healthcare via Bupa with 24/7 medical helpline
•     Life insurance
•     Income protection
•     Pension: 4+% employee with option to opt into salary exchange, 5% employer
•     Employee Assistance Programme - mental wellbeing, financial and legal advice/support
•     25 holidays per year
•     Full meals onsite in Wallingford
•     Fun team events on and offsite, snacks of all kinds in the office

AAP/EEO Statement 

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note: We are unable to provide sponsorship or relocation for this role.

Start date will be September 2026 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

The Tripadvisor Experiences Engineering team is distributed across Europe and is responsible for tripadvisorexperiences.com, the Tripadvisor Experiences mobile apps and all their supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools which help our customer services team provide world class service to travellers and operators internationally.

About the Role

We’re looking for a Software Engineer I to join our fast-growing team. Tripadvisor Experiences is a remote first company. This role is open to candidates based in Oxford in the UK. We embrace flexibility in where and how work gets done and also value meaningful in-person moments to connect and collaborate. You can expect periodic in-person gatherings for team connection, planning, or other key moments.

At Tripadvisor Experiences our Engineers are versatile and enjoy working on a variety of technical challenges. This is a full-stack position in which you will be working mostly on the backend with some front end projects from time to time. While you need to be hungry to learn, you don't need to be an expert at front end development right away - we can teach that part on the job and you won't be tested on it in interviews.

Within Tripadvisor we have a fun and friendly environment where the key objective is getting things done. Working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again. Most of our engineers release code to production every few days and we have a daily release cycle.

What You'll do

Tripadvisor’s web stack includes Java, React, TypeScript, GraphQL, Kubernetes, SQL and NoSQL databases, and runs on AWS. You don’t need experience with everything listed, but you must be eager to learn. You should have experience with a statically typed, object-oriented language such as Java, C#, or C++, and hold a bachelor’s or master’s degree in Computer Science or a related field.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements

 Application process

• 30 minute call with a recruiter to learn more about the role
• 1 hour technical coding interview with someone from the Tripadvisor experiences Engineering team
• Three one-hour interviews with members of the team, covering technical topics - including some coding - and what you would bring to Tripadvisor experiences.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-SM1

#LI-Hybrid

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-Hybrid 

#LI-SM1

Senior Product Designer | Viator

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

The B2B Experience Team

The B2B Experience Team is responsible for the platform tools within the marketplace ecosystem. We solve problems for operators, partners, and third-party merchants, driving efficiency, scalability, and trust across the platform.

We focus on creating intuitive, reliable experiences that enable our partners to run their businesses effectively, make confident decisions, and deliver great outcomes for end customers. Working closely with product, engineering, data, and commercial teams, we balance complex operational needs with simple, well-designed solutions—always grounded in customer insight and business impact.

Job Location: Remote UK, Poland or Portugal

This role is a remote position in the Poland or Portugal. Occasional travel to company offices as necessary.

What You’ll Do

Drive Product Strategy & Outcomes

• Evaluate pillar-level opportunities and challenges, contributing meaningfully to product strategy and roadmaps.

• Translate research and data into clear problem definitions, recommendations, and success metrics.

• Challenge assumptions constructively and advocate for customer-centred, evidence-based decisions.

Deliver High-Quality Design

• Own end-to-end design across multiple areas, from discovery through delivery.

• Plan and conduct user research, synthesising insights into actionable direction.

• Create flows, maps, IA, and prototypes to communicate and test solutions.

• Ensure design quality through collaboration, Design QA, and strong attention to detail.

• Use and contribute to the Design System to ensure consistency and scalability.

Collaborate, Influence & Mentor

• Work closely with product, engineering, marketing and commercial to create alignment and progress.

• Communicate clearly and persuasively, tailoring your approach to different audiences.

• Mentor and advocate helping peers connect our work to customer and business goals.

• Proactively identify and remove blockers, maintaining momentum without sacrificing quality 

Skills & Experience 

• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Proven ability to operate effectively with a global-first mindset.
• Minimum 5 Years of Product Design experience 
• Must have marketplace experience 
• Thinks strategically and loves being hands-on to deliver meaningful outcomes.
• Grounds decisions in research, data, and customer insight.
• Is comfortable owning complex problem spaces and influencing direction.
• Communicates with clarity, confidence, and empathy.
• Embraces feedback, adapts to change, and maintains a bias toward progress.
• Cares deeply about craft, quality, and growing others.
• Believes great work comes from curiosity, collaboration, and shared ownership.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-GM1

#LI-REMOTE

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-JP

#LI-Hybrid

Technical Customer Service Advisor - Spanish Speaker I Bokun

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Job Location: This role is a hybrid position that requires 2 days per week in our Oxford office.

About Bókun

Bókun is a business management software created specifically for tours, attractions, and experience suppliers. It is the complete booking and channel management solution for extraordinary experiences, and its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels, and enabling 3rd parties to build and connect to our platform, while optimizing supplier operations with new tools and services to support business growth. Bókun acts as a booking engine, channel manager, marketplace, price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies.

What you’ll do:

As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience. You will handle a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills. Using all available tools and resources, you’ll accurately triage and resolve customer issues or escalate them to the appropriate teams as needed. This role involves managing inbound and outbound communication in English and Spanish across multiple channels, including email, phone, video calls with screen sharing, and chat. You will be responsible for researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution. In addition, you’ll maintain clear troubleshooting documentation, act as an internal escalation point for Tier 1 support cases, and collaborate closely with technical teams to manage escalations effectively. Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction.

The ideal candidate will possess:

• 1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector.
• Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently.
• Basic working knowledge of CSS, HTML, and website CMS tools.
• A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution.
• Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues.
• Openness to learn new and complex topics, constructive feedback and adaptability to business changes.
• Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues.
• Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care.
• Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time.
• Fluency in written and spoken English and Spanish.
• Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision.
• Flexibility to work shift patterns, including occasional weekends.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-Hybrid

#LI-JP

Technical Customer Service Advisor I Bokun

About Tripadvisor

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Job Location: This role is a hybrid position that requires 2 days per week in our Oxford office.

About Bókun

Bókun is a business management software created specifically for tours, attractions, and experience’s suppliers. Its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels alongside enabling 3rd parties to build and connect to our platform, while optimizing supplier’ operation with new tools and services to support business growth. Bókun acts as a booking engine, an inventory channel manager, a price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies.

What you’ll do:

As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience. You will handle a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills. Using all available tools and resources, you’ll accurately triage and resolve customer issues or escalate them to the appropriate teams as needed. This role involves managing inbound and outbound communication in English across multiple channels, including email, phone, video calls with screen sharing, and chat. You will be responsible for researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution. In addition, you’ll maintain clear troubleshooting documentation, act as an internal escalation point for Tier 1 support cases, and collaborate closely with technical teams to manage escalations effectively. Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction.

The ideal candidate will possess:

• 1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector.
• Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently.
• Basic working knowledge of CSS, HTML, and website CMS tools.
• A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution.
• Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues.
• Openness to learn new and complex topics, constructive feedback and adaptability to business changes.
• Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues.
• Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care.
• Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time.
• Fluency in written and spoken English. Proficiency in an additional EU language (Spanish, Italian, Portuguese or French) can be an advantage.
• Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision.
• Flexibility to work shift patterns, including occasional weekends.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-JP

#LI-Hybrid

Process Automation Lead, 3P | Tripadvisor 

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Are you ready to move beyond incremental improvements and lead a total AI-driven transformation? We are looking for a visionary Process Automation Lead to dismantle legacy friction and build a world-class, automated experience for the teams driving explosive growth for our Experiences business. You won’t just be mapping processes; you’ll be defining the future of how our Sales and Marketing teams scale.

We are seeking a visionary Process Automation Lead to architect and implement frictionless, AI-enhanced experiences for our partner-facing team. You will be the primary driver in enabling our Distribution Partnerships Sales and Marketing teams to 10x their impact. This is a high-autonomy role designed for a strategic leader who can bridge the gap between lean process optimization and cutting-edge AI opportunities. If you are a builder who thrives on dismantling legacy friction and scaling solutions in a fast-paced environment, we want you on our team.

Job Location: Remote

This role is a remote position in the [country]. Occasional travel to company offices as necessary.

Your Impact:

• Strategic Process Mapping: Lead discovery sessions to identify and map high-friction points in the employee and customer journey.

• AI-Driven Transformation: Translate complex AI and automation concepts—including Generative AI, chatbots, and predictive analysis—into scalable solutions for internal teams.

• Next-Gen Workflow Automation: Re-engineer and automate routine tasks to drastically improve resolution speed and accuracy.

• Root-Cause Resolution: Identify and eliminate product or process blockers that cause employee or partner friction, ensuring measurable impact on service quality.

• Full-Lifecycle Ownership: Oversee the end-to-end implementation of automation projects, ensuring they are scalable, data-validated, and aligned with our global service-solution strategy.

What You’ll Bring:

• Expertise in Scale: 5+ years of experience in sales or marketing operations with a proven track record of process optimization and automation.

• The "Automation Mindset": Deep understanding of Six Sigma methodologies paired with modern AI workflow tooling.

• Technical Translation: A natural ability to collaborate with technical teams and external vendors to turn business needs into seamless delivery.

• Relentless Collaboration: Strong stakeholder management skills with the ability to influence leadership and execute complex roadmaps.

• Customer Obsession: A mindset that puts the partner experience first, advocating for simplicity at every touchpoint.

Core Competencies for Success:

• Execution at Speed: You are comfortable challenging the status quo, experimenting rapidly, and seeking continuous improvement.

• Strategic & Data-Driven: You leverage data to identify opportunities and use an A/B testing mindset to validate solutions.

• Articulate Influence: Exceptional communication skills with the ability to translate technical complexity into clear, actionable insights for internal stakeholders.

• Industry Experience: Prior experience in a high-growth tech environment is preferred.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-Remote

Product Designer | Viator

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

The B2B Experience Team

The B2B Experience Team is responsible for the platform tools within the marketplace ecosystem. We solve problems for operators, partners, and third-party merchants, driving efficiency, scalability, and trust across the platform.

We focus on creating intuitive, reliable experiences that enable our partners to run their businesses effectively, make confident decisions, and deliver great outcomes for end customers. Working closely with product, engineering, data, and commercial teams, we balance complex operational needs with simple, well-designed solutions—always grounded in customer insight and business impact.

Job Location: Remote UK or Portugal

This role is a remote position in the UK or Portugal. Occasional travel to company offices as necessary.

What You’ll Do

Drive Product Strategy & Outcomes

• Evaluate pillar-level opportunities and challenges, contributing meaningfully to product strategy and roadmaps.

• Translate research and data into clear problem definitions, recommendations, and success metrics.

• Challenge assumptions constructively and advocate for customer-centred, evidence-based decisions.

Deliver High-Quality Design

• Own end-to-end design across multiple areas, from discovery through delivery.

• Plan and conduct user research, synthesising insights into actionable direction.

• Create flows, maps, IA, and prototypes to communicate and test solutions.

• Ensure design quality through collaboration, Design QA, and strong attention to detail.

• Use and contribute to the Design System to ensure consistency and scalability.

Collaborate, Influence & Mentor

• Work closely with product, engineering, marketing and commercial to create alignment and progress.

• Communicate clearly and persuasively, tailoring your approach to different audiences.

• Mentor and advocate helping peers connect our work to customer and business goals.

• Proactively identify and remove blockers, maintaining momentum without sacrificing quality 

Skills & Experience 

• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Proven ability to operate effectively with a global-first mindset.
• Minimum 3 Years of Product Design experience 
• Must have marketplace experience 
• Thinks strategically and loves being hands-on to deliver meaningful outcomes.
• Grounds decisions in research, data, and customer insight.
• Is comfortable owning complex problem spaces and influencing direction.
• Communicates with clarity, confidence, and empathy.
• Embraces feedback, adapts to change, and maintains a bias toward progress.
• Cares deeply about craft, quality, and growing others.
• Believes great work comes from curiosity, collaboration, and shared ownership.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-GM1

#LI-REMOTE