How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And, we're still in the early days of our product roadmap and potential impact on people's everyday lives.

We're hiring a Regional Lead to join our Agent Operations team in Burkina Faso. Reporting to the Agent Ops Lead, the role holder will oversee all Wave agent network acquiring and operations management for the assigned region by supervising all the activities of the agent openers and liaising with the respective agent admin teams to attain the set targets in the region. 

In this role, you'll; 

• Agent growth: Coordinate the Agent Openers in identifying opportunity areas for new agent locations and acquiring required agents according to the set agent selection criteria and guidelines.
• Agent Contracting: Ensure the Agent Openers recruit agents in compliance with the legal and policy requirements as per the defined procedure. Ensure all agents in your region have executed valid contracts and are trained on the contents of the contract before they sign it.
• Agent Activation & Training: Ensure all agents are trained and certified (for all products and procedures). This includes Know Your Customer (KYC) and AML/CTF as per the defined agent training procedure and requirements. It also includes delivering supplies and coordinating outlet branding.
• Agent Ongoing Liquidity Management: Coordinate the cash / e-value availability monitoring at agents in liaison with Liquidity and Agent Quality Territory teams.
• Risk Management and Routine Visitation: Manage the teams in Monitoring Agent vs. target performance through Reports on emerging issues and assessments of the region's performance.
• Agent Churn: Coordinate the Identification of Agents for Closure (as per internal procedure), recover Wave items and equipment, and ensure branding material is removed.
• Be the primary contact person for all agency networks acquiring & Wave products in your region: Execute operational excellence, manage costs, and ensure compliance with internal policies and regulatory guidelines.
• Champion excellent customer service and implementation of quality service delivery standards.

Key details

• Location: You'll work from our offices at Bobo-Dioulasso.
• Work authorization in BF is required. 
• Contract type: Permanent Contract
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluent in English - this role will interact regularly with non-French/non-Moore speakers.
• Master’s degree in a related field.
• Speak both French and English fluently.
• At least 5 years of relevant work experience, specifically managing an agent network in Burkina Faso, and a minimum of 2 years of experience managing field-based teams. 
• Must have worked and overseen agent network activities in the upcountry. 

You might be a good fit if you

• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Are detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Have built and led strong teams in achieving key results.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Adjust quickly to changing priorities and conditions.
• Think about culture and process from the users' perspective.
• Are tech-savvy: comfortable navigating Excel and onboarding to new tools.

#LI-MS1

How you'll help us achieve it

We’re looking for an Agent Liquidity Regional Lead to deputize the Agent Liquidity Lead in the assigned region. The role holder will be responsible for structuring and deploying strategies across the region to deliver optimized cash flow solutions and anticipate liquidity demand to support the optimal operation of the money transfer product. This is a data-driven position, and the candidate is expected to be very conversant with spreadsheets, graphs, and charts, and cash management tools.

In this role, you will;  

• Build and lead a skilled team capable of responding to the fast-growing Wave environment. 
• Develop the necessary materials for a sustainable, structured liquidity department. 
• Be on top of the liquidity status nationwide, especially in the assigned region. 
• Develop relationships with our bank partners. 
• Identify priority areas and develop innovative solutions to Wave’s liquidity needs. 
• Coordinate and lead the team to implement the strategy and achieve planned OKRs in agent ops across the assigned regions. 
• Supervise Premium Cash Officers and Premium Cash Assistants, and manage their day-to-day activities. 
• Participate in the recruitment and onboarding of Premium Cash Officers and Premium Cash Assistants by providing the corresponding material and appropriate training with best practices. 
• Monitor your team daily to detect wrongdoing or theft and report any risks proactively. 
• Prepare weekly and monthly reports on your team’s performance.  
• Conduct field research and investigation for the liquidity team. 
• Assist your team to ensure the requested job is completed by providing adequate support, including timely communication. 
• Prioritize the biggest problems blocking the unit’s performance and impact.

Key details

• Location: You'll be located in Bobo Dioulasso, and may travel to field locations.
• Work authorization in Burkina Faso is required
• This is a permanent position
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer 26 weeks of  parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Previous experience in team management, preferably an experience in cash movements/cash-in-transit.  
• 2+ years of experience as a liquidity manager. 
• Willingness to travel 50% of the time within Burkina Faso. 
• Education: Equivalent of a Bachelor's Degree -  A secondary degree in Finance, Accounting, Business Management or a comparable field. 
• Proficiency in Excel / Google Sheets. 

You might be a good fit if you

• Understand the liquidity challenge in a rapidly scaling agent network and the approaches to ensuring adequate liquidity.
• Have strong analytical skills. 
• Are good at process documentation and effective at knowledge transfer. 
• Are adaptable and creative thinkers, and willing to iterate and fail quickly. 
• Communicate effectively and often, both in writing and in person, to the point of over-communication. 
• Have led a team whose role was to ensure the efficient day-to-day running of an agent network. 
• Demonstrate tenacity and a willingness to go the distance to get something done. 
• Have wide experience in Cash in Transit and management of mobile money liquidity in the field.

#LI-MS1

Wave Burkina is hiring a resourceful and results-oriented Head of Operations. In this key role, you will oversee operations during a period of rapid business growth. We are looking for a proven leader capable of managing core operational teams, including agent operations, user growth, agent liquidity, cash security, agent quality, and operational training. 

Additionally, you will be instrumental in innovating and implementing growth initiatives to build a high-quality agent network that enables faster, more efficient user acquisition. You'll report directly to the General Manager of Burkina, with a dotted line to the Head of Scaling Operations, and work closely with the Growth Operations Country Lead to align on national and cross-market priorities.

In this role you'll;

• Lead and oversee all day-to-day field operations, solving growth bottlenecks from first principles.
• Manage core operational teams: agent operations, liquidity, quality, cash security, and training.
• Drive key strategic projects to improve agent network quality and user growth.
• Hire, grow, and manage a high-performing local team.
• Translate company-wide objectives into operational strategies for Burkina.
• Live and champion Wave's values and embed them in team culture.
• Collaborate closely with cross-functional leaders across Growth, People, and Ops.
• Share insights from Burkina to shape Wave's broader operational strategy.
• Provide direct management of direct reports leading core operations functions.

Key details

• Location: You'll work from our office in Burkina Faso and travel to field locations as needed.
• Work authorization in Burkina Faso is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Speak English fluently, French. Other local languages are helpful but not essential.
• Excellent leadership skills with at least eight years of experience managing large field teams.
• Very strong communication and stakeholder management skills.
• Burkina market knowledge.

You might be a good fit if you 

• Have led large-scale teams or projects that directly supported company-wide goals.
• Have successfully managed complex field operations, including agent networks, and contributed to balancing liquidity, quality, and volume growth.
• Delivered high-quality, data-driven work that leads to visible impact in your OpCo or business unit.
• Are an effective coach who grows and empowers your direct reports.
• Can unblock your team and manage projects from scratch with a clear sense of ownership and urgency.
• Collaborate smoothly across teams from Operations to Product to Finance and help align multiple stakeholders.
• Think beyond your market and contribute to solutions and improvements at a global or cross-OpCo level.
• Run productive, outcomes-focused conversations with both team members and senior leaders.
• Plan to anticipate challenges before they arise.
• Frequently propose and implement innovative process improvements.
• Are comfortable reasoning with data, asking strong questions, and making decisions on behalf of your team.

#LI-MS1

How you'll help us achieve it

We’re looking for a Facilities Officer who loves getting into the details to effectively get things done. You will oversee and maintain Wave's buildings, operational areas, parking areas, and specialized equipment. You will also be required to coordinate with third-party service providers that Wave uses to maintain its property.

In this role, you'll; 

• Maintain clean, tidy, and well-organized office environments.
• Ensure general upkeep of facilities, buildings, and equipment.
• Manage room bookings for meetings and training sessions.
• Support office efficiency through layout planning, equipment procurement, moves, expansions, or reconfigurations. 
• Coordinate and track maintenance work orders.
• Supervise a team of contractors (cleaning, landscaping, painting, repairs).
• Address building, connectivity, and maintenance issues in offices and housing.
• Conduct regular inspections of facilities and grounds.
• Make sure assets and buildings comply with local regulations and safety standards.
• Follow up on utility bill payments (electricity, water, internet, etc.).
• Be in charge of managing inventories and vendor relationships.
• Guarantee service continuity and cost control.
• Take care of arranging international travel.
• Organize internal events, meetings, and office lunches.
• Bring your support to the HR & Facilities Lead on all facility-related logistics.
• Oversee the company vehicle fleet and fuel consumption.

Key details

• Location: You'll work from our office in Ouagadougou.
• Work authorization in Burkina Faso is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 3+ years of experience in Facilities, Office Management or in a similar position.
• A Degree or Diploma in business administration or a related field.
• Fluency in English, French, and local languages.
• Knowledge of basic accounting and finance principles.
• Expertise in working with diverse stakeholders to achieve complex and challenging objectives.
• Excellent verbal and written communication skills.
• Strong organizational and leadership skills.
• Good data analysis skills. 

You might be a good fit if you

• Demonstrate tenacity and a willingness to go the distance to get something done.
• Are well-versed in technical/engineering operations and facilities management best practices.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
• Are analytical in your approach to problems.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Have developed processes and training with minimal guidance and have implemented them in an office environment.
• Are a diplomatic team player who can also work autonomously.

How you'll help us achieve it

We're looking for a Head of BTL and Distribution for our operations in Burkina Faso who is experienced in managing teams, executing product sales strategy, resourceful, and excited to roll up their sleeves and work in the field. You'll be responsible for the daily operations of our field sales teams in Burkina Faso. The job entails planning and executing user acquisition campaigns and maintaining desirable user activity rates.
 
 In this role, you'll;

• Manage sales teams who are responsible for growing Wave's user base.
• You will need to identify and resolve critical blockers that hinder customer growth and maintain active usage of our financial products.
• Build the roadmap for the distribution team in Burkina Faso to achieve its quarterly key objectives:
• Work closely with the ATL team and the rest of marketing
• Work closely with the Wave agent team to align key objectives and operationalize strategies
• Take ownership of operations in rapidly scaling Wave's field sales teams (in charge of  customer acquisition ) across Burkina Faso, with the processes and people needed
• Develop a field marketing program for customer acquisition that gives existing and new staff the right skills and expertise to serve our users
• Coordinate and ensure diverse projects on the roadmap are on track by:
• setting up clear responsibilities for the team and ensuring individuals have the resources needed
• providing day-to-day management and mentorship of team members
• working closely with HR, Agent Management, and Media teams to align activities
• Help to develop Wave's global strategy by sharing insights and learning from the team's experience.
• Lead by living Wave's values, and ensure they're deeply ingrained within your team.

Key details

• Location: You'll work from our office in Burkina Faso and may travel to field locations.
• Work authorization in Burkina Faso is required. 
• This is a permanent position. 
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer 26 weeks of  parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement
• Free food and a beautiful office space

Requirements

• Fluent in English - this role will interact regularly with non-French speakers.
• Speak and write both French and English fluently.
• Minimum of 5 years' experience leading field-based sales or user acquisition teams.
• Proven track record in designing and executing user growth strategies within telecom, fintech, FMCG, or financial services sectors.
• Demonstrated experience managing large-scale teams of 100+ people.

You might be a good fit if you

• Have planned and successfully managed customer acquisition strategies for mobile/financial products before.
• Communicate effectively and often, both in writing and in person, to the point of overcommunication.
• Are detail-oriented and strive for excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Have built and led strong teams in achieving key results.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.
• Think about culture and process from the users' perspective.
• Are tech-savvy: comfortable navigating Excel and onboarding new tools.

How you'll help us achieve it

We’re looking for a Head of Marketing who is both strategic and execution-oriented, capable of building and leading a high-performing marketing function while driving sustainable growth as we scale in Burkina Faso.

In this role, you'll; 

• Own the local marketing strategy, aligned with business growth targets, market expansion priorities, and brand ambition.
• Serve as the strategic marketing partner to the General Manager and functional leads (Operations, Sales, Support, Product…).
• Lead marketing planning, including budget, resource allocation, and ROI accountability.
• Work closely with the group marketing team to align growth, product and brand strategies for your market with global direction.
• Lead and supervise full-funnel campaigns for Burkina Faso across ATL, BTL, and Social Media.
• Create clear and actionable processes and documentation that can guide cross-functional teams in successful project delivery, from ideation to deployment.
• Lead market intelligence efforts (consumer insights, market analysis, brand health, channel performance).

Key details

• Location: Ouagadou with travel upcountry (about once per month). 
• Work authorization in Burkina Faso is required. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents. 
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Degree in relevant fields (marketing, communication, sales, business development, management…). 
• At least 12 years of marketing experience, including at least 5 years in leadership roles with team management and budget ownership.
• Proven experience leading large-scale, multi-channel marketing strategies with measurable commercial impact.
• Experience managing significant marketing budgets and demonstrating strong ROI discipline.
• Fluent in French, English.

You might be a good fit if you

• Have owned and delivered against aggressive business growth targets (users, revenue, market share, brand health).
• Make decisions based on business metrics and financial impact, not only marketing indicators.
• Have strong negotiation skills and can secure high-impact partnerships. 
• Can operate at both strategic and tactical levels without losing clarity.
• Influence cross-functional stakeholders at senior levels and align diverse teams behind a shared vision.
• Demonstrate strong strategic thinking and the ability to anticipate market shifts and adjust quickly to changing priorities.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Demonstrate tenacity and a willingness to go the distance to get something done.

How you'll help us achieve it

We are looking for a Master Agent Manager to take ownership of the day-to-day leadership, strategic growth, and management of our master agent network. You will drive operational excellence and ensure our master agents deliver high-quality service across Burkina Faso.

In this role, you'll;  

• Manage a roll-out plan for master agents.  
• Lead the master agent team to grow a sustainable master agent network. 
• Lead and deliver all master agent projects.  
• Work with the team to ensure master agents have all required supplies. 
• Build a strong relationship with master agents.  
• Ensure the master agents' network provides high-quality service.  
• Overseeing the development of master agents and ensuring high-quality master agents. 
• Providing management with feedback. 
• Analyze the performance of the master agents' network and seek out improvement plans.  

Key details 

• Location is primarily based in Ouagadougou, with the possibility for intermittent travel throughout Burkina Faso.
• Work authorization in Burkina Faso is required. 
• This is a permanent position. 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Speaking both French and Mooré fluently will be a great advantage; another local language is a plus. 
• In-depth knowledge of our product and agent network, since the candidate will be required to explain the product to agents and other stakeholders. 
• Strong ethics, integrity, and ability to negotiate.  
• 5 years of experience in sales and stakeholder management.  
• 5 years of experience in a similar role.  

You might be a good fit if you

• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are flexible enough to adapt to various process changes and updates gracefully. 
• Are a self-starter and proactive about achieving ambitious targets.
• Are charismatic and enjoy talking and explaining new ideas and products to people. 
• Love owning projects - you're autonomous yet know when to escalate problems.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Willing to go the distance to get something done.
• Prefer over-communication when coordinating.
• Adjust quickly to changing priorities and conditions.
• Are fluent in English.

How you'll help us achieve it

We are seeking a Strategic People Partner who combines curiosity, strategic thinking, and hands-on HR delivery. This Partner will help us shape our people's experience, talent initiatives, and ultimately own an org/s as a trusted People Partner.

You’ll partner across teams to strengthen how we grow, support, and develop Wavers. Your work will touch key areas such as: performance coaching, development, talent management, organizational design and employee experience, while also supporting talent programs.

In this role, you'll;

• Support Organizational Design & Effectiveness

  • Partner with business leads to assess and evolve team structures that enable collaboration and effectiveness.
  • Facilitate organization health reviews, using people analytics to identify strengths, gaps, and growth opportunities.
  • Support managers on change management, team design, and culture alignment as their orgs scale.
  • Contribute to cross-functional projects that enhance employee experience, performance, and engagement.

  Learning & Development Collaborations

  • Partner with the L&D team and business leads to identify development needs and learning priorities across functions.
  • Support individual development planning and ensure learning insights are embedded into performance and career frameworks.
  • Track participation, to inform continuous improvement of learning initiatives.

  Talent Management & Growth

  • Partner with leaders to map career paths and growth frameworks across their teams.
  • Support performance review cycles, calibrations, and feedback conversations that drive meaningful development.
  • Build visibility into succession planning, and emerging talent across Wave.
  • Collaborate with the Talent team, to ensure a consistent strong pipeline of talent during hiring processes.

  Grow our Talent & Development Programs

  • Manage Wave’s internship and Support rotation programs: canvassing roles, coordinating interviews, onboarding, and successful integration.
  • Partner with leads to identify high-performing participants for continued development and full-time conversion opportunities.

  Strengthen Employer Branding 

  • Collaborate with Marketing and Comms to capture authentic stories that reflect Wave’s culture and employee experiences.
  • Contribute to content for social channels, events, and recruiting campaigns showcasing Wave as a great place to grow.

Key details

• Location: You'll work from our office in Abidjan and may travel to field locations.
• Work authorization in Côte d'Ivoire. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 5-8 years of experience in Recruiting, Learning & Development, Talent management, or HRBP in a high-growth environment
• A degree in Business Administration, Human Resources, or equivalent.
• French and English proficiency. 
• Demonstrated background in talent and leadership management, as well as a proven ability to attract and retain outstanding talent and motivate high-performing teams.
• Hands-on operational experience in managing employee relations. 
• Ability to work with a variety of organizational leaders, to build consensus around HR strategy and tactics.
• Excellent negotiation and conflict resolution skills in dealing with sensitive employee issues and managing cultural differences.

You might be a good fit if you

• Are strategically minded but operationally hands-on. You can design frameworks and also execute them.
• Have strong coaching, facilitation, and communication skills, with a passion for helping others grow.
• Are analytical and data-informed, using insights to guide decisions and measure impact.
• Excel at building relationships and trust, partnering across multiple levels and cultures.
• Are curious, proactive, and adaptable; you thrive in a fast-moving, mission-driven environment.

How you'll help us achieve it

Being close to our customers and agents is essential to us, so if you enjoy working with customers and managing liquidity, the Premium Cash Officer role could be a good fit for you! The Premium Cash Officer's role within the premium agency would be to manage the agency and be responsible for the daily follow-up and management of agency staff and materials.
The Premium Cash Officer should be skilled enough to guide and support Premium Cash Assistants and flexible enough to manage conflicts in the outlet. 

In this role, you’ll; 

• Manage cash in and out between the Safe and PCA accounts.
• Conduct end-of-day bill counting and produce a daily bill-counting statement.
• Ensure that all cash management transactions are correctly recorded in the treasury system.
• Promptly request sufficient funds to ensure rebalance with agents/clients.
• Ensure transactions with cash-in-transit companies (Cash-in/Cash-out).
• Report discrepancies or challenges encountered by Premium Cash Assistants.
• Report fake bills to management. 
• Ensure that furniture and materials are in good condition and that the office is well secured.
• Manage and, if needed, escalate relevant feedback to management that may impact the agency's activity. 

Key details

• Location: You'll be based in Ouagadougou, Kaya, Banfora, Dedougou or Tenkodogo.
• Work authorization in Burkina is required. 
• This is a fixed-term position with a 6-month contract. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• At least 2 years of experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.
• Bachelor’s degree in Finance, Economics, Mathematics, or an equivalent. 
• Strong proficiency in French.
• Previous experience in front-office customer service or in the banking sector.
• Be very vigilant, detail-oriented, and have strong integrity.  
• Knowing Wave products is an added value. 
• Speaking English and a local language (Moore, Dioula) is an added advantage.

You might be a good fit if you

• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Love owning projects - you're autonomous yet know when to escalate problems.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Are comfortable defaulting to over-communication and overreaching in coordination.
• Adjust quickly to changing priorities and conditions.

How you'll help us achieve it

We’re hiring a User Growth Regional Lead — a key role driving Wave’s expansion on the ground. You’ll lead and energize distribution activities across your region, with a clear mission: grow and retain our user base. You’ll design and execute strategies that boost active usage, from money transfers to bill payments, ensuring Wave becomes the go-to wallet for our users.

In this role you’ll;

• Manage a team of supervisors/team leads who, in turn, manage field-based distributors. These distributors are responsible for recruiting new users to our financial products. 
• Identify and find solutions to critical blockers for user growth and maintain active usage of our financial products in assigned areas. 
• Develop strategies to boost the retention of newly acquired users.  
• Hire, train, and manage distribution team members and build systems to scale distribution as needed rapidly. 
• Build the roadmap for the distribution team in your area to achieve its quarterly key objectives, including iterating on strategy and growing our customer base day after day within the assigned region of Burkina Faso. 
• Use data to make decisions on distribution strategies and monitor the performance of your team. 
• Work closely with the agency team to align key objectives and operationalize strategies. 
• Help to develop Wave’s distribution strategy by sharing insights and learning from the team’s experience. 
• Lead by living Wave's values, and ensure they're deeply ingrained within your team.

Key Details 

• Location: Burkina Faso. Willingness to relocate to other regions for 2-3 month periods is required.
• Work authorization in Burkina Faso is required. 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements 

• Fluency in French and in a local language is a plus.
• Proficient in English - this role will interact regularly with non-French speakers, and reporting will be done primarily in English.
• Previous experience in sales/business development/team management.
• At least 4 years of relevant work experience specifically managing field teams or user acquisition teams based in the field. 
• At least 2 years of experience designing strategies for user acquisition for a telecom, payment service provider, FMCG, or financial institution. 
• At least 2 years’ experience managing large teams (50+ people). 

You might be a good fit if you: 

• Have successfully planned and managed customer acquisition strategies for mobile/financial, or FMCG products before.
• Communicate effectively and often, both in writing and in person, to the point of overcommunication.
• Are detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.
• Are tech-savvy: comfortable navigating Excel and onboarding to new tools.
• Have a teamwork spirit.

#LI-MS1

How you'll help us achieve it

We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Group Lead to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do.

As Support Group Lead, you will manage and lead a team of customer support representatives. You will set goals and targets for your team, monitor team performance, and ensure that the team provides excellent customer service and addresses customer issues promptly and efficiently. 

In this role, you'll: 

• Manage the customer support day-to-day functions of your team.
• Respond and escalate customer support issues.
• Implement customer support processes to enhance customer satisfaction.
• Formulate and revise customer support policies and promote their implementation.
• Inform the team of all new information related to products, procedures, and trends.
• Assess support statistics and prepare detailed reports on the findings.
• Delivering performance evaluations and following the disciplinary process according to company policy.
• Have 1-on-1s every month with the customer support representatives assigned to you.
• Report relevant information to the support team leads for the excellent functioning of the service.
• Assess Support representatives monthly.
• Listen to phone calls and improve quality.

Key details

• Location: Ouagadougou, Burkina Faso.
• Work authorization in Burkina Faso is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluency in French & Mooré.
• Intermediary level in English.
• 2 + years of experience as a Customer Service Manager or equivalent. 
• 1+ year of experience as a Customer Service Representative
• Bachelor's degree.

You might be a good fit if you

• Demonstrate tenacity and a willingness to go the distance to get something done: work flexible hours.
• Can think strategically and lead.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are client-oriented and have strong interpersonal skills.
• Are a diplomatic speaker.
• Have a teamwork spirit.
• Are available every day of the week, including weekends, if necessary.
• Have a good understanding of customer service processes.
• Are familiar with data analysis.
• Are uncomfortable with conflict.
• Can explain decisions using numbers.
• Have significant experience managing a large team of Support Representatives.

How you'll help us achieve it

We’re looking for a Training Administrator who pays close attention to detail, can multitask, and works well under pressure. As a Training Administrator, your goal will be to ensure that most agents, distributors, and staff participate in our training sessions and that they run. You should be a reliable problem-solver with strong project management skills. You'll be responsible for communicating with agents and distributors, assisting trainers with the reservation of training rooms, dispatching training goodies, calling agents, organizing training agendas, and completing reports. 

In this role, you'll; 

• Call and invite participants to the in-region training organized by the trainers.
• Maintain training records (e.g., trainee lists, schedules, attendance sheets).
• Design a dashboard for key metrics, monitor data, and analyze.
• Book training rooms and ensure they’re properly set up.
• Prepare and disseminate material (e.g., instructional notes, feedback forms). 
• Act as a point of contact for participants.
• Handle and respond to daily training requests. 
• Develop creative and innovative approaches to present training programs.
• Handle accounts receivable and ensure invoices are paid.
• Submit reports on training activities and results on a daily and weekly basis.
• Write daily and weekly notes.

Key details

• Location: You'll work from our office in Ouagadougou, with frequent travels to the upcountry.
• Work authorization in Burkina is required. 
• This is a 6-month fixed-term contract. 
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Bachelor’s degree in Statistics, Mathematics, IT, or a related field.
• Proven experience as a Training Administrator, Statistician, Data Analyst, or a similar role.
• Strong proficiency in Google Sheets and/or Excel. 
• Excellent organizational and multitasking ability.
• Outstanding communication skills.
• Strong attention to detail.

You might be a good fit if you

• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are patient and empathetic.
• Are a self-starter and proactive about achieving ambitious targets.
• Are excited to conduct online training and assessments.
• Enjoy organizing large events - you'll be the point of contact to both suppliers and the team.
• Are able to adapt quickly to different environments.
• Willing to go the distance to get something done.
• Are rigorous, autonomous, methodical, and with an eye for detail.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions.
• Have experience in project management.