Summary: Seeking an experienced contractor with extensive expertise in scripting, server configuration, and infrastructure management to support and optimize the Department WIC data system and associated applications. This role involves daily technical support, troubleshooting, and enhancing system performance through strategic recommendations.

Responsibilities:

• Conduct daily development and technical support for the Department WIC data system and interfaces, including EBT system and other applications.
• Troubleshoot and provide solutions for daily processing and development issues.
• Maintain and submit documentation on system performance, including maintenance and process corrections.
• Identify and recommend operational efficiencies to enhance system performance.
• Conduct evaluations of new software or hardware and recommend technologies to support business processes.
• Analyze and document technical requirements for system fixes, modifications, and enhancements.
• Produce work plans for implementing infrastructure requirements for system platform improvements.
• Create scripts for system fixes, modifications, enhancements, interfaces, and integration processes.
• Conduct and document testing results for system modifications and enhancements.
• Produce documentation for system modifications and enhancements as required.

Qualifications:

• Minimum of ten years in scripting and infrastructure management using PowerShell, SQL, Python, and MS batch scripts.
• Ten years of experience in configuring Windows server installations and applying security best practices.
• Five years of experience with Infrastructure-as-Code (IAC) using platforms such as Kubernetes, Helm, and Ansible.
• Five years with Microsoft SCCM or Intune and management of end-user workstations.
• Five years supporting Linux/BSD server installations.
• Five years of experience with Active Directory and group policies.
• Five years of experience supporting business applications in cloud-native architectures.
• Understanding of network protocols, topologies, VLANs, subnets, and route tables.
• Exceptional logical troubleshooting skills and self-motivation, evidenced by career achievements or advancements.

Ll:#Onsite 

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker’s SQL Developer plays a key role in building and optimizing high-performance SQL queries that power critical application features. This role focuses on designing and implementing scalable data workflows, writing stored procedures, tuning query performance, and integrating data across systems through ETL pipelines. The developer also collaborates closely with engineering and product teams to support reporting, analytics, and data migrations—ensuring fast, reliable access to data while enforcing secure access controls. The role will be based in Orlando, FL and is an in-office position.

JOB DUTIES

The SQL Developer will be responsible for, but not limited to:

• Develop and optimize high-performance T-SQL queries, stored procedures, views, and user-defined functions  
• Design and implement SQL databases aligned to end-user needs and application requirements 
• Build scalable ETL workflows using SSIS packages and improve their architecture for speed and reliability 
• Investigate and resolve performance issues—index tuning, transaction log handling, and query optimization 
• Migrate data across platforms while ensuring integrity, consistency, and zero downtime 
• Create solutions that distribute data to the right users at the right time, in the right format 
• Monitor and fine-tune database configurations to ensure fast and stable query responses 
• Regularly test systems to maintain data security, privacy, and compliance standards 
• Provide hands-on data access support and troubleshooting for application and internal users 
• Collaborate with the dev team to establish development standards and ensure consistent practices 
• Document schema designs, development workflows, and database policies clearly 
• Apply patches, updates, and system changes as needed for ongoing reliability 
• Deliver technical support for various in-house applications and systems
• This position requires participation in a rotating on-call schedule and periodic adjusted work hours,
  including an 11:00 AM – 8:00 PM shift rotation, based on business needs and once training is completed.
  Additional compensation for on-call coverage will be provided in accordance with company policy 

QUALIFICATIONS

• Minimum of three years of experience with SQL server 
• Proficient in writing code for update queries, update data dictionaries as new fields are added to the database, and maintain a data correction log 
• Experience managing database utilities and monitoring relationships between users and applications 
• Knowledgeable in network hardware and software 
• Proficient in understanding of relational databases concepts and query languages to design summary and aggregate tables which support analysis 
• Experienced in creating and maintaining data correction logs that identify the date the correction that was performed, tables and fields effected, submission effected, error code effected, and other pertinent metadata. 

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

A background check and drug/substance screening are required after a conditional offer. Employment will proceed only upon receiving clear results from both.

ThreatLocker also conducts randomized drug and substance testing approximately every 60 days, in line with the same screening standards.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

About the team:

Capco’s US Insurance Practice Team (USIP) helps our insurance clients improve and transform their business and technology.  We are highly skilled at formulating strategy, defining business and technology initiatives, and successful delivery.  As digital technologies advance and regulations tighten, today’s consumers – and, therefore, today’s businesses – are becoming more aware of the importance of quality insurance products, services, and data. We work together, collaborating and leverage skills and experiences within USIP and Capco. We bring value to our clients and become trusted partners.

About the Job:

As a member of our team, you will work across Capco’s insurance clients and partners to help improve and transform insurance.  This role will focus on implementing business and technical requirements through the configuration of the FAST Policy Administration System (PAS).  As Business Analyst and FAST Configuration Analyst, you will closely partner with system vendor and client subject matter experts to determine the best configuration options to satisfy requirements and to bring value to our clients.  You bring insurance expertise in Service and Operations and Product to bear through configuration changes.   We leverage deep insurance expertise, creative problem solving, and a foundation of high quality, experienced business analysis to reduce risk and provide value to our client partners.  This work is critical in realizing the value of transformational and modernization efforts.

What You’ll Get to Do:

• Using techniques from a range of disciplines, including computer programming, insurance product development, and business process design and optimization, you will help implement and enhance the FAST PAS to support and bring value to Capco insurance clients.
• Continue to develop and grow your experience with configuring FAST’s PAS while solving complex problems for Capco’s insurance clients.
• Support and improve our adherence to standards and best practices for FAST configuration.
• Support the importance of efficient and effective business processes, data integrity and quality, as well as standards and consistency.
• Provide clear communications on status, risks, issues, and timelines for implementation.
• Collaborate with Capco and client insurance product experts to ensure requirements are understood along with the implications of key decisions on the ongoing servicing.
• Collaborate with solution architects and developers to understand and implement solutions and configuration changes to support technical requirements and processing.
• Provide solution options and recommendations by thinking through processes, issues, risks, and service goals.   You will provide insights into trade-offs between tactical and strategic solution options while recommending solutions.

What you’ll bring with You:

• Bachelor’s degree in Business, Finance, Mathematics, Operations Research, Computer Science, or equivalent/related degree required
• 0-1 years of experience with configuration supporting Life or Annuity implementation and enhancements on the FAST Policy Administration System
• Proficiency with MS Excel is required
• Working knowledge of XSLT, XML/Json, Rest/SOAP APIs, and SQL
• Ability to work independently but primarily works with others to develop and implement configuration solutions
• Knowledge of development and deployment lifecycles
• Ability to problem solve, understanding the big picture and a focus on details
• Excellent communication skills; ability to explain technical concepts to a variety of audiences
• Bonus points: Insurance product knowledge, specifically within Life and Annuities

Why Capco?

You will join a company that supports and encourages an entrepreneurial outlook and independent thinking. Capco is not about organizational charts and layers – we operate with little hierarchy because we want all employees to feel that Capco is their firm.   

We offer highly competitive benefits, including medical, dental and vision insurance, a 401(k) plan, tuition reimbursement, and a work culture focused on innovation and creation of lasting value for our clients and employees.  

Ready to take the Next Step?

If this sounds like you, we would love to hear from you.  This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory. 

Position Title: Instructional Assistant, Data Engineering

Department: National Training Team / Remote Training

Reports To: Manager, Remote Training

Employment Type: Contract

Location: Tampa, FL 

WHO WE ARE

Per Scholas Inc. is a national nonprofit advancing economic mobility for 30 years. Through rigorous technical training, professional development, and strong employer partnerships, we prepare individuals traditionally underrepresented in tech for high-growth careers. With campuses in 17 cities and over 15,000 graduates, we’re building a more diverse and inclusive tech workforce by connecting talent to opportunity.

WHAT YOU WILL DO

As an Instructional Assistant (IA), you are the critical bridge between the Lead Instructor and the learners. You will support the delivery of a rigorous Data Engineering curriculum while ensuring student success through tutoring, grading, and classroom management.

Instructional Support & Tutoring

• Lab Facilitation: actively circulate (virtually or physically) during hands-on labs to help learners troubleshoot code in Python, SQL, and Linux environments.
• Targeted Tutoring: Lead instructor-approved study groups and provide one-on-one tutoring for learners struggling with specific concepts (e.g., ETL pipelines, DataFrames).
• Substitute Teaching: Be prepared to step in and lead a lesson, review session, or proctor an exam in the event of a short-term instructor absence.
• AI Integration: Model the use of Google Gemini to help students debug their own code, ensuring they understand the logic rather than just copying answers.

Learner Management & Administration

• Progress Tracking: Implement individualized study plans for at-risk learners and collaborate with the detailed learner progress reviews.
• Administrative Duties: Take and track daily attendance and enter real-time grades in Salesforce and Canvas.
• Platform Management: Assist in setting up HackerRank assessments and tracking completion of Coursera modules (Google Data Analytics Certificate).
• Classroom Decorum: Enforce and model professional standards, including dress code, punctuality, and respectful communication.
• Equipment: Ensure any classroom or borrowed equipment is used properly and returned/stored (if applicable).

WHAT YOU’LL BRING TO US

Education & Experience (Must meet one of the following)

• Bachelor’s Degree in Computer Science, Data Science, or a related field.
• OR Graduate of a rigorous Technical Bootcamp (Per Scholas alumni preferred).
• OR Equivalent Industry Experience in Data Engineering, Data Analytics, or Software Development.

Technical Must-Haves

• Python Proficiency: Strong functional knowledge of Python. You must be able to troubleshoot logic errors in Pandas, NumPy, and basic scripts.
• SQL Mastery: Ability to write and explain intermediate queries (Joins, Aggregations, Subqueries) and troubleshoot database connection issues.
• Linux Fundamentals: Comfortable with CLI navigation, file management, and basic permissions.
• AI Adaptability: Proficiency in using Google Gemini (or ChatGPT) as a teaching aid and productivity tool.

Technical Good-to-Haves

• Cloud Exposure: Familiarity with AWS services (S3, RDS) or the AWS Cloud Practitioner certification.
• Visualization: Experience creating dashboards in Tableau or PowerBI.
• Big Data: Conceptual understanding of Apache Spark or Hadoop ecosystems.

TECHNICAL ENVIRONMENT

You will need to support learners on the following platforms and tools:

• Coding: VS Code, Jupyter Notebooks, Google Colab.
• LMS & CRM: Canvas, Salesforce.
• Assessment: HackerRank, Coursera.
• Communication: Zoom, Slack.

PERSONAL CHARACTERISTICS

• Agile: You thrive in a fast-paced environment and can adapt quickly to changes in the schedule or curriculum.
• Proactive: You anticipate student struggles and intervene early before they fall behind.
• Collaborative: You work seamlessly with the Lead Instructor, acting as a unified teaching team.

Mission-Driven: You are passionate about creating access to high-growth tech careers for diverse communities.

The hourly rate for this position is $20/hour 

#LI-Onsite

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

We are seeking a Quality Assurance (QA) professional for manual testing of software. APIs. and Web pages. In this role, you will focus on building and managing Windows and Linux-based virtual environments for testing, ensuring efficient system performance. The ideal candidate will be adept at managing Hyper-V infrastructure.

The Quality Assurance Tester will be responsible for, but not limited to:

• Manage and configure virtual environments within Hyper-V for QA testing purposes.
• Develop and maintain test environments, ensuring that they replicate real-world scenarios and are stable for testing.
• Troubleshoot and resolve issues related to the environment, applications, and performance in collaboration with cross-functional teams.
• Document system configurations, procedures, and troubleshooting techniques.
• Collaborate with QA teams to design, implement, and maintain test environments that simulate production systems.
• The role will be based in Orlando, FL and is an in-office position.

QUALIFICATIONS

• Experience with manual software testing, including testing of web applications and APIs.
• Knowledge of security testing principles and practices.
• Proficiency working across Mac, Linux, and Windows operating systems.
• Experience with networking concepts and identity platforms such as Microsoft Entra, Azure, and Active Directory.
• Experience testing billing systems and invoicing workflows.
• Working knowledge of SQL and database testing.
• Experience with Hyper-V virtualization platforms and managing virtualized environments.
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.

PRODUCT KNOWLEDGE 

• You must learn the ThreatLocker products, features, and use cases. 
• Proficiency in configuring and using ThreatLocker products. 
• Stay updated on product updates and actively participate in training.

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

A background check and drug/substance screening are required after a conditional offer. Employment will proceed only upon receiving clear results from both.

ThreatLocker also conducts randomized drug and substance testing approximately every 60 days, in line with the same screening standards.

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker is seeking a highly analytical and proactive Data Analyst to transform agent telemetry and platform data into actionable intelligence. This role will focus on analyzing ThreatLocker agent logs, identifying trends and anomalies, detecting potential issues before customers report them, and delivering insights to both the Development and Solutions Engineering teams.

This is not a passive reporting role. We are looking for someone who actively uncovers patterns, predicts problems, and influences product and customer outcomes through data.

The role will be based in Orlando, FL and is an in-office position.

JOB SCOPE: 

Data Analysis & Reporting

• Run recurring and ad-hoc reports on ThreatLocker agent performance, telemetry, and system data.
• Analyze large datasets from agent logs to identify patterns, anomalies, and emerging trends.
• Develop dashboards and reporting frameworks that provide visibility into product health and usage trends.
• Automate data extraction and reporting processes where possible.

Proactive Issue Detection

• Identify potential product issues before they are reported by customers.
• Detect abnormal behavior patterns across environments, versions, or configurations.
• Monitor adoption, performance, and stability trends across the ThreatLocker ecosystem.
• Escalate critical findings with clear, data-backed summaries.

Development Team Support

• Provide actionable insights to the Dev team on:

• Performance degradation trends
• Agent-related anomalies
• Feature usage data
• Environment-specific issues

• Work closely with Engineering to validate hypotheses and investigate root causes.
• Assist in defining KPIs for product stability and performance.

Solutions Engineering (SE) Support

• Analyze customer usage patterns and identify optimization opportunities.
• Recommend configuration or deployment changes that can improve customer outcomes.
• Provide data-driven guidance to help SE teams support enterprise clients.
• Create insights that enable proactive outreach to at-risk or under-optimized customers.

Trend & Insight Communication

• Present findings clearly to technical stakeholders.
• Produce concise executive-level summaries when needed.
• Translate raw telemetry data into business-impact insights.

REQUIRED QUALIFICATIONS 

• 2 – 5 years of experience in a Data Analyst or similar analytical role.
• Strong SQL skills (preferred).
• Experience working with large datasets and log-based data.
• Proficiency in data visualization tools (Power BI, Tableau, Looker, or similar).
• Strong Excel skills.
• Experience working with structured and semi-structured data (JSON, log files, etc.).
• Ability to identify patterns and anomalies in complex systems.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to explain technical findings clearly. 

Preferred Qualifications 

• Experience in cybersecurity, endpoint security, SaaS, or IT systems.
• Familiarity with telemetry analysis or agent-based platforms.
• Experience with Python, R, or similar tools for data analysis.
• Experience building automated alerting or anomaly detection models.
• Understanding of both the product and product analytics and customer health metrics.

WORKING CONDITIONS: 

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed. 

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus. 

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker’s Full Stack Developers support in the development, expansion and maintenance of our unique and innovative cybersecurity software. They will be responsible for, but not limited to:

• Guide the technical direction and implementation of product requests into large-scale end to end solutions 
• Collaborate with the product, QA, and other developers to release robust code that satisfies client expectations and feature criteria. 
• Ship well-tested, maintainable, reliable and secure code that keeps the user’s best interest in mind. 
• Help fix bugs, defects, poor feature implementation, and production issues as they occur. 
• Conduct code reviews, write maintainable documentation, and implement complex bug fixes with security and a Zero Trust mentality in mind. 
• Mentor their fellow developers, grow their skills, and improve as a team by sharing expertise. 
• The role will be based in Orlando, FL and is an in-office position.

REQUIRED QUALIFICATIONS

• 5+ years of industry experience working as a Full Stack Developer
• Experience building and integrating REST APIs with .NET Framework 
• Experience with SQL, creating and maintaining indexes, stored procedures and tables 
• Specialization in JavaScript, HTML, and CSS with modern JavaScript frameworks (React, Angular or Vue) 
• Proven history with server-side software development and front-end architecture 
• Experience working with other Software Developers on new products as they are designed 
• Proficient writing and maintaining feature documentation and conducting code reviews
• Highly analytical with ability to propose new ideas and designs 
• Strong written and verbal communication skills 

PREFERRED QUALIFICATIONS IN

• Experience with .NET Core 6 or 8 
• Experience with Angular 14+, working with Standalone Components, Signals, and Built-in Control Flow 
• Good understanding of CSS Preprocessors (SASS, LESS, etc)
• Experience with modern testing frameworks (Jest, Cypress, Mocha, Chai) 
• Familiarity with A/B Testing
• Experience working with Docker 

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

A background check and drug/substance screening are required after a conditional offer. Employment will proceed only upon receiving clear results from both.

ThreatLocker also conducts randomized drug and substance testing approximately every 60 days, in line with the same screening standards.

COMPANY OVERVIEW 

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities. 

POSITION OVERVIEW 

ThreatLocker’s Angular Developers support the development, expansion and maintenance of our unique and innovative cybersecurity software. They will be responsible for, but not limited to: 

• Guide the technical direction and implementation of product requests into large-scale Angular solutions 
• Collaborate with the product, QA, and other developers to release robust code that satisfies client expectations and feature criteria. 
• Ship well-tested, maintainable, reliable and secure code that keeps the user’s best interest in mind. 
• Help fix bugs, defects, poor feature implementation, and production issues as they occur. 
• Conduct code reviews, write maintainable documentation, and implement complex bug fixes with security and a Zero Trust mentality in mind. 
• Mentor their fellow developers, grow their skills, and improve as a team by sharing expertise. 
• The role will be based in Orlando, FL and is an in-office position.

REQUIRED QUALIFICATIONS 

• 5+ years of industry experience working as an Angular Developer 
• Specialization in Angular 14+, CSS Preprocessors (SASS, LESS, etc) and Angular Component Libraries (PrimeNG, Material, etc) 
• Deep understanding of rxjs, Angular services and the Component lifecycle 
• Proven history understanding front-end architecture and implementation of large data 
• Experienced working with Backend Developers on new products as they are designed 
• Proficient writing and maintaining feature documentation and conducting code reviews 
• Highly analytical with ability to propose new ideas and designs 
• Strong written and verbal communication skills 

PREFERRED QUALIFICATIONS 

• Experience with Angular 16+, working with Standalone Components, Signals, and Built-in Control Flow 
• History with upgrading Angular application versions 
• Familiarity with .NET 6+ and SQL Server (T-SQL) 
• Experience with modern testing frameworks (Jest, Cypress, etc) 
• Experience working with Docker 

WORKING CONDITIONS 

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed. 

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations. 
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools. 
• Must occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus. 

A background check and drug/substance screening are required after a conditional offer. Employment will proceed only upon receiving clear results from both.

ThreatLocker also conducts randomized drug and substance testing approximately every 60 days, in line with the same screening standards.