Your Role:
Tenable is seeking a results-oriented leader to motivate an exceptional support team to even higher levels of customer satisfaction. With a global CSAT currently over 93%, we expect you to help us exceed that benchmark. You will manage some of the best support professionals in the enterprise software industry, providing the coaching and mentorship they need to thrive in a challenging environment. Your goal is to balance team development with the delivery of a stellar support experience for our large and rapidly growing customer base.
Your Opportunity:

• Team Leadership: Lead and mentor a multi-shift Support Engineering team, serving as the go-to expert for policies, procedures, and professional growth.
• Experience Optimization: Continuously refine the support journey for both customers and staff, balancing operational efficiency with a motivating team culture.
• Data-Driven Management: Define and monitor key performance indicators (KPIs) to drive capacity planning, escalation workflows, and consistent SLA excellence.
• Technical Escalation & Resolution: Investigate complex technical issues, routing them to the ideal resource and collaborating directly with R&D and Product Management for swift resolution.
• Strategic Communication: Act as the primary bridge for high-priority escalations, ensuring clear and timely updates for both customers and internal stakeholders.
• Product Expertise: Maintain deep, hands-on technical knowledge of the entire Tenable product suite to provide high-level guidance and oversight.
• Operational Agility: Execute specialized tasks and strategic business objectives as needed to ensure the overall success of the Support organization.

What You'll Need:

• 3+ years managing high-performing teams of 10+ Technical Support Engineers with direct experience in hiring, training, and performance management.
• Location Requirement: Must be currently based in the Pacific Time Zone to support regional shift alignment.
• Excels at managing time and priorities in fast-paced environments while remaining composed and solution-oriented under pressure.
• Demonstrated experience driving innovative change at the team level, preferably applying AI, Large Language Models (LLMs), and automation to streamline workflows, improve case resolution times, and increase operational efficiency within a support organization.
• Experience implementing Knowledge-Centered Service (KCS) methodology to drive knowledge quality, reuse, and continuous improvement.
• Solid understanding of security operations and procedures, modern tech stacks, and security industry trends.
• Ability to work at a computer for extended periods and perform additional duties as necessary to meet business objectives.
• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment.

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Shape the future of semiconductor technology at a company that’s growing fast - and investing in the best. 

ASM is expanding its technology leadership and market impact across multiple semiconductor applications. As a Technical Director, you will play a pivotal role in identifying and shaping critical technology inflections that drive mid- to long-term business growth. This role offers significant opportunity to influence strategy, work closely with customers on complex technical challenges, and grow your career in an environment where individuals truly matter. 

You will partner with customers, R&D, and global manufacturing teams to translate evolving technology needs into actionable roadmaps that enable new applications, secure business wins, and ensure successful transfer to high-volume manufacturing. 

What you’ll be doing 

• Identify and drive technology inflections that support ASM’s mid- and long-term business strategy. 

• Lead new product introduction (NPI) programs, including system qualification and system matching, to meet or exceed customer performance requirements. 

• Serve as a trusted technical leader for customers, engaging directly with their advanced development teams. 

• Understand current customer technology needs while anticipating future requirements and opportunities. 

• Develop and maintain technical roadmaps and materials for internal and external stakeholders. 

• Collaborate across Product Development, Product Marketing, Service Engineering, and Operations to deliver a strong customer experience. 

• Lead and coordinate multi-site, global customer projects that build trust in ASM’s capabilities and secure new business. 

• Drive alignment through structured reviews and cross-functional collaboration. 

What we’re looking for 

• PhD in Chemical Engineering, Materials Science, or a closely related discipline. 

• 10+ years of experience in the semiconductor industry, including leading a team 

• Deep semiconductor expertise with a strong understanding of manufacturing processes, market dynamics, and customer environments. 

• Proven technical leader with experience building, developing, and inspiring high-performing teams while driving meaningful change. 

• Strategic thinker and executor who can translate complex technical insights into clear roadmaps, decisions, and business impact. 

• Trusted communicator and influencer with executive-level presentation skills and the ability to engage effectively at all levels. 

• Collaborative, self-directed leader who thrives in fast-paced, matrixed organizations and builds strong partnerships with customers and internal teams. 

Why join ASM as a Technical Director 

• Access to industry-leading technology in a company with strong growth momentum. 

• The opportunity to win across multiple applications and markets. 

• High-impact, rewarding customer interactions solving real technical challenges. 

• A role where you are more than a number, with visibility, ownership, and a clear growth path. 

• A collaborative culture that values expertise, leadership, and results. 

The Okta Key Accounts Solutions Engineering Team

The Okta Solutions Engineering team has the rare combination of technical savviness and business insight. We advise Okta's largest, most strategic customers on how to provide secure digital experiences to their employees, partners, and customers. As a team, we empathize with our customers to discern their true technical needs, ask detailed and clarifying questions, and present solutions that drive significant business outcomes. 

The Director, Solution Engineering - Key Accounts Opportunity

Reporting into the Senior Director, AMER Presales Strategic and Key Accounts, this role will lead the Solutions Engineering team focused on Okta’s most strategic and highest-potential customers. As a leader, you will be adept at seeing ahead to future possibilities and translating them into breakthrough strategies. You will be results-focused, partnering closely with our Key Account sales leadership and the cross functional team to create and execute a plan of action to achieve our ambitious growth targets.

You will also be a key leader in driving a standardized set of repeatable SE processes and artifacts designed to increase our technical win rate and drive multi-million dollar wins.

What you’ll be doing 

• Build and Lead a World-Class Team: You will be leading a team of five Principal+ Solutions Engineers with an expectation that the Key Accounts segment will grow to include a leadership team reporting to you. You will drive the full hiring process—from sourcing to closing—to attract top talent, and foster their professional growth through hands-on development plans. 
• Drive Strategic Engagements: Champion a structured approach to strategic presales engagements, ensuring the consistent use of technical strategies, roadmaps, and playbooks to win large, complex deals.
• Drive Operational Excellence: Drive operational rigor across the Key Accounts SE organization. Establish and track KPIs to measure team success, and continuously refine processes and engagement models to optimize efficiency and impact.
• Serve as an Executive Sponsor: Actively work on strategic deals, providing executive sponsorship and proposing innovative strategies to ensure the success of opportunities. Build deep relationships with senior technical and executive decision-makers (CIOs/CISOs) at our customers, and act as a crucial feedback loop to Okta's Product and Engineering teams.
• Build Strategic Alliances: Partner closely with Sales Leadership to operationalize enterprise sales methodologies (e.g., MEDDPICC, Command of the Message). Aligning with  Operations, Enablement, HR, and Finance to operationalize the strategy including workforce planning, skills development, and budget alignment, ensuring the team is resourced for success.

What you’ll bring to the role

• Demonstrated success in a leadership capacity within a presales organization, selling to Fortune 50 companies.
• Experience building and leading geographically distributed teams of managers and a proven ability to develop talent to meet both their career goals and the organization’s goals.
• Proven experience building and scaling repeatable, strategic engagement models in a presales environment.
• Experience with and a proponent of Value and Business Outcome-based selling methodologies, including MEDDPICC and Command of the Message framework.
• Exceptional communication skills with the proven ability to influence C-level executives and navigate highly matrixed organizational structures.
• A strong vision for Okta’s market opportunity and how our customers can leverage Okta solutions to drive business outcomes.
• 7+ years of presales leadership experience.

And extra credit if you have experience in any of the following! 

• Bachelor of Science in Engineering, Science, or Mathematics, or equivalent experience.
• Deep expertise in the security product market, including competitive offerings and industry trends.

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About the Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our mission is to connect the world to life-saving behavioral health treatment through personalized, virtual care rooted in connection. We’re building a team of passionate leaders committed to transforming behavioral healthcare and improving outcomes for communities everywhere.

In this position, you will foster strong relationships with EAP providers, unions, corporate employers, and workplace wellness programs to connect employees and their families to Charlie Health’s services. This role focuses on building meaningful relationships, strengthening referral pathways, and ensuring that employees and their families can easily access Charlie Health’s Intensive Outpatient Programming.

You will serve as a trusted partner and educator to workforce stakeholders, identifying needs, reducing barriers to care, and ensuring seamless collaboration across partnerships. You will be responsible for educating key stakeholders about our offerings, addressing access barriers, and designing programs tailored to the unique mental health needs of employee populations.

This position requires purpose-driven individuals who can effectively communicate the value of our services within the corporate ecosystem. While this work can be complex, every interaction you have will contribute to the well-being of employees and their families nationwide.

In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Develop and operationalize a go-to-market strategy specifically focused on Labor, Union, and Employer corporate partners
• Create, build, and manage relationships with key Labor, Union, EAP stakeholders, HR leaders, and benefits managers across priority markets
• Conduct cold outreach, host educational meetings, presentations, and outreach activities aimed at raising awareness of Charlie Health’s mental health resources
• Conduct in-person field outreach (3–4 days/week), leading meetings with employer-based stakeholders and community partners.
• Identify challenges in mental health access within corporate environments and collaborate with EAP providers to overcome barriers.
• Design tailored outreach strategies to engage and support HR teams, wellness coordinators, and employee resource groups
• Deepen Charlie Health’s penetration across existing Labor, Union, and Employer partnerships and collaborate on long-term initiatives
• Attend and lead educational events, presentations, and outreach efforts for HR teams, corporate partners, and EAP providers to maintain engagement
• Synthesize and share feedback from Labor, Union, and EAP partners and stakeholders to inform the company's marketing and product strategies
• Work closely with internal teams, including marketing, product, client success, and legal, to achieve go-to-market goals in the Employer channel

Requirements

• Must reside in Washington, Oregon, Alaska
• You have 5-8+ years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to unions, employers, and Employee Assistance Programs (EAPs)
• Must thrive in a fast-paced, startup environment; highly self-initiated with a strong desire to win
• Ability to build relationships, educate, and collaborate with Labor, Union, and Employer leaders and corporate partners
• Ability to travel regionally; must have reliable transportation and a valid driver’s license
• Ability to energize, advise & persuade senior corporate personnel 
• Exceptional ability to energize, advise, and influence senior corporate and organizational leaders
• Strong interpersonal, relationship-building, and listening skills with a natural consultative approach
• Strong project management skills with demonstrated ability to manage multiple priorities in a fast-moving environment
• Experience with Microsoft Office, Salesforce, and Zoom preferred

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $70,000 and $93,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $92,000 and $120,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-Remote

As a Snr. Field Process Engineer, you will help expand ASM’s advanced film technologies at our customer’s Oregon site by developing, optimizing, and transferring innovative ALD, PEALD, PECVD, Epitaxy, and LPCVD processes. You will serve as the technical link between customer engineering teams and ASM’s global Business Unit, ensuring new products and processes are introduced smoothly and successfully. Your work directly supports ASM’s mission to accelerate next‑generation semiconductor manufacturing through collaboration, technical excellence, and customer partnership.

What you will be working on

• Support New Product Introduction (NPI) by training with the Business Unit to gain expertise in new deposition processes and hardware.
• Lead the introduction and transfer of new processes to the customer site.
• Partner closely with field hardware engineers and Business Unit teams to troubleshoot new products and develop proposals for process or hardware improvements.
• Design and execute on-site experiments with the customer, driving development, integration, and continuous improvement projects.
• Escalate issues in a timely manner to maintain project scope, timelines, and customer alignment.
• Document key learnings during NPI and ensure effective knowledge transfer to local service and manufacturing teams.
• Analyze baseline system and process performance to identify gaps relative to technology‑node requirements.
• Perform structured problem‑solving and root‑cause analysis on process or system nonconformances.
• Collaborate with customer teams to identify and grow opportunities for ASM hardware and process adoption.
• Support process transfer to high‑volume manufacturing (HVM) fabs, creating and sharing best‑known methods (BKMs) and documentation.
• Maintain strong discipline in IP boundaries, customer communication, and escalation leadership.

What we are looking for

• MS degree + 4 years of experience, OR PhD + 0 years of experience in materials science, chemical engineering, or physics.
• Experience processing, developing, or characterizing thin films in thermal ALD, plasma ALD, plasma CVD, Epitaxy, or LPCVD reactors.
• Strong troubleshooting and structured problem-analysis skills (KT, FMEA, Ishikawa, 7‑step, etc.).
• Experience designing, running, and interpreting DOEs and statistical experiments.
• Familiarity with semiconductor device applications, vacuum techniques, metrology, and thin‑film characterization.
• Ability to travel as needed for training and customer engagement; flexibility to support extended hours or weekends during qualifications or escalations.
• Strong verbal and written communication skills, able to explain complex concepts clearly.
• Ability to maintain confidentiality and uphold IP boundaries.

What sets you apart

• Experience with ASM ALD, PEALD, PECVD, Epitaxy, or vertical furnace LPCVD equipment.
• Demonstrated success optimizing deposition processes in development or HVM environments.
• Experience leading customer-facing technical discussions or escalations.
• Background in transferring processes into HVM and supporting local service teams.
• Experience coordinating cross-functional action plans during escalations.