The role 

As an IT Datacenter Technician, you will play a vital role in maintaining and optimizing the IT infrastructure within our data center. This includes working hands-on with modern technologies such as the advanced H200 GPU cloud cluster. Your responsibilities will encompass supporting the data center’s IT infrastructure, troubleshooting and resolving hardware issues, and ensuring the smooth operation of critical systems. Your responsibilities will include troubleshooting and resolving hardware issues, performing hardware and network diagnostics, ensuring the smooth operation of critical systems, and carrying out physical repairs. The role may also involve travel between data centers and participation in on-call rotations.

You’re welcome to work in our Oklahoma, United States, location. 

Your responsibilities will include: 

• Monitor and support the IT infrastructure to ensure optimal performance and uptime.
• Diagnose and resolve issues related to server and network hardware within the data center.
• Perform installation, upgrades, and decommissioning of IT hardware in accordance with operational requirements.
• Manage and maintain fiber optic and patch cable connectivity.
• Handle Return Merchandise Authorizations (RMAs) in compliance with company procedures and documentation.
• Collaborate with internal teams to resolve technical and operational issues.
• Maintain and update documentation, manuals, and procedures related to hardware configuration, troubleshooting, and maintenance.

We expect you to have: 

• Solid understanding of server and networking equipment.
• Practical, hands-on experience with server hardware, network switches, and fiber optic cabling.
• Proven ability to diagnose and resolve hardware-related issues.
• A proactive, responsible, and results-driven work attitude.

It will be an added bonus if you have: 

• Basic knowledge of the Linux operating system and familiarity with command-line tools

Compensation
We offer competitive hourly rates, ranging from $26.00 – $38.00 per hour based on your experience.

We are looking for a IT Support Manager in our data center, the key person in managing IT infrastructure maintenance. You will manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters. This role is focused on ensuring stable, efficient, and scalable operations through people leadership, structured support processes, and hands-on technical oversight.

You will own day-to-day IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support activities. You will act as a key escalation point, drive operational improvements, and align support execution with broader data center objectives.

Your responsibilities will include

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations.

• Ensure high availability and reliability of GPU clusters and IT infrastructure

• Act as the primary escalation point for complex hardware, network, and operational incidents

• Monitor and drive SLA, KPI, and incident resolution performance across IT support services

• Oversee proactive maintenance, troubleshooting, and problem management activities

• Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements

• Maintain and improve support processes, documentation, and team training materials

• Manage IT asset lifecycle activities, relates to responsibility area, including RMAs

We Expect You to Have

• 3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment.

• Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks.

• Solid understanding of data center operations, server platforms, and enterprise networking principles.

• Practical experience with IT service management processes (ITIL / ITSM).

• Basic proficiency with Linux/Unix operating systems and command-line tools.

• Proven ability to manage operational KPIs, incidents, and escalations.

• Analytical skills

• Proactive mindset, strong sense of ownership, and the ability to lead teams in high-pressure environments.

• High proficiency in spoken and written English.

• Relevant certifications and trainings

Compensation:

• $122,880 – $184,320 + Bonus USD per year, depending on experience and qualifications (Annual Bonus Eligible)

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Compliance Specialist supports Process Server contractors as a part of the Process Server Development team. This role reviews service events submitted by process servers to ensure compliance with court and customer requirements and ABC’s guidelines and expectations. This role also investigates complaints and contested serves.

This position is remote but must be located in one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Key Responsibilities:

• Review service events for compliance with ABC, court, and customer requirements
• Provide education and instruction to process servers regarding service requirements
• Investigate service complaints
• Create service complaint investigation reports
• Update and analyze process server review records
• Perform DCA required audits of process server logbooks
• Audit process server service event histories
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required
• 6-12 months relevant experience preferred
• Writing experience in a professional or higher education environment preferred
• Excellent written communication skills, specifically professional email communication a must
• Ability to take concise and effective notes
• Detail oriented and able to learn a large amount of new information in a short amount of time
• Ability to train and work remotely using Microsoft Teams as a primary mode of communication
• Experience and proficiency with Microsoft Office

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay: $15.00 to $15.00 per hour 

Schedule: Full-time, Monday through Friday, 7:30am-4pm PST

Work when you want – Earn what you need!

Delivering Legal Documents in your area with ABC Legal Services allows you to have a flexible schedule and take on as much or as little work as you want. We give you the training and tools you need, including an industry-leading mobile app that allows you to claim jobs, map your stops, and track your pay.

Who is ABC Legal?

We are a premier legal services company operating nation-wide. Our clients are banks and law firms, but we are governed by the courts and the rules of civil procedure. We value honesty and accuracy, and are looking for organized, independent, and personable people to deliver legal documents in all 50 states.

What’s the Key to Process Server Success?

• Be organized
• Plan your route
• Go when people are likely to be home
• Be pleasant and personable with the people you meet and to whom you deliver documents

Successful Process Servers work independently, have an entrepreneurial mindset, take pride in their work, and love to connect with people. Whether you’re looking for a full-time career or a part-time gig, serving legal documents with ABC offers the perfect opportunity for a flexible schedule outside of a traditional office setting.

What do you need to be a Process Server?

• Must have your own reliable transportation, valid driver’s license and insurance
• Tech savvy – iPhone/iPad or Android smart device and ability to work within a mobile app
• Ability to scan and print documents
• Ability to work variable hours -- Early mornings, evenings and weekends
• Experience in process serving or related work is helpful, but not required
• Some states require you to be a Registered Process Server 
• State laws vary, and some require you to meet a minimum age to serve
• Legally allowed to work in the United States, without work authorization

The Perks of Process Serving!

Process Servers benefit from many advantaged by contracting with ABC Legal Services, including:

• Flexible schedule – Choose your workload, with attempts required every 48 hours, varied times.
• Flexible service area – Set your own service areas and claim jobs right on our app
• Competitive wages – Earn fair wages for each job you attempt and resolve
• Mobile capability – Claim jobs, map out your stops and track your pay all through our app
• Support – Have all your questions answered by our knowledgeable support team

#INDP2

Work when you want – Earn what you need!

Delivering Legal Documents in your area with ABC Legal Services allows you to have a flexible schedule and take on as much or as little work as you want. We give you the training and tools you need, including an industry-leading mobile app that allows you to claim jobs, map your stops, and track your pay.

Who is ABC Legal?

We are a premier legal services company operating nation-wide. Our clients are banks and law firms, but we are governed by the courts and the rules of civil procedure. We value honesty and accuracy, and are looking for organized, independent, and personable people to deliver legal documents in all 50 states.

What’s the Key to Process Server Success?

• Be organized
• Plan your route
• Go when people are likely to be home
• Be pleasant and personable with the people you meet and to whom you deliver documents

Successful Process Servers work independently, have an entrepreneurial mindset, take pride in their work, and love to connect with people. Whether you’re looking for a full-time career or a part-time gig, serving legal documents with ABC offers the perfect opportunity for a flexible schedule outside of a traditional office setting.

What do you need to be a Process Server?

• Must have your own reliable transportation, valid driver’s license and insurance
• Tech savvy – iPhone/iPad or Android smart device and ability to work within a mobile app
• Ability to scan and print documents
• Ability to work variable hours -- Early mornings, evenings and weekends
• Experience in process serving or related work is helpful, but not required
• Some states require you to be a Registered Process Server 
• State laws vary, and some require you to meet a minimum age to serve
• Legally allowed to work in the United States, without work authorization

The Perks of Process Serving!

Process Servers benefit from many advantaged by contracting with ABC Legal Services, including:

• Flexible schedule – Choose your workload, with attempts required every 48 hours, varied times.
• Flexible service area – Set your own service areas and claim jobs right on our app
• Competitive wages – Earn fair wages for each job you attempt and resolve
• Mobile capability – Claim jobs, map out your stops and track your pay all through our app
• Support – Have all your questions answered by our knowledgeable support team

#INDP1

Work when you want – Earn what you need!

Delivering Legal Documents in your area with ABC Legal Services allows you to have a flexible schedule and take on as much or as little work as you want. We give you the training and tools you need, including an industry-leading mobile app that allows you to claim jobs, map your stops, and track your pay.

Who is ABC Legal?

We are a premier legal services company operating nation-wide. Our clients are banks and law firms, but we are governed by the courts and the rules of civil procedure. We value honesty and accuracy, and are looking for organized, independent, and personable people to deliver legal documents in all 50 states.

What’s the Key to Process Server Success?

• Be organized
• Plan your route
• Go when people are likely to be home
• Be pleasant and personable with the people you meet and to whom you deliver documents

Successful Process Servers work independently, have an entrepreneurial mindset, take pride in their work, and love to connect with people. Whether you’re looking for a full-time career or a part-time gig, serving legal documents with ABC offers the perfect opportunity for a flexible schedule outside of a traditional office setting.

What do you need to be a Process Server?

• Must have your own reliable transportation, valid driver’s license and insurance
• Tech savvy – iPhone/iPad or Android smart device and ability to work within a mobile app
• Ability to scan and print documents
• Ability to work variable hours -- Early mornings, evenings and weekends
• Experience in process serving or related work is helpful, but not required
• Some states require you to be a Registered Process Server 
• State laws vary, and some require you to meet a minimum age to serve
• Legally allowed to work in the United States, without work authorization

The Perks of Process Serving!

Process Servers benefit from many advantaged by contracting with ABC Legal Services, including:

• Flexible schedule – Choose your workload, with attempts required every 48 hours, varied times.
• Flexible service area – Set your own service areas and claim jobs right on our app
• Competitive wages – Earn fair wages for each job you attempt and resolve
• Mobile capability – Claim jobs, map out your stops and track your pay all through our app
• Support – Have all your questions answered by our knowledgeable support team

#INDP2

Work when you want – Earn what you need!

Delivering Legal Documents in your area with ABC Legal Services allows you to have a flexible schedule and take on as much or as little work as you want. We give you the training and tools you need, including an industry-leading mobile app that allows you to claim jobs, map your stops, and track your pay.

Who is ABC Legal?

We are a premier legal services company operating nation-wide. Our clients are banks and law firms, but we are governed by the courts and the rules of civil procedure. We value honesty and accuracy, and are looking for organized, independent, and personable people to deliver legal documents in all 50 states.

What’s the Key to Process Server Success?

• Be organized
• Plan your route
• Go when people are likely to be home
• Be pleasant and personable with the people you meet and to whom you deliver documents

Successful Process Servers work independently, have an entrepreneurial mindset, take pride in their work, and love to connect with people. Whether you’re looking for a full-time career or a part-time gig, serving legal documents with ABC offers the perfect opportunity for a flexible schedule outside of a traditional office setting.

What do you need to be a Process Server?

• Must have your own reliable transportation, valid driver’s license and insurance
• Tech savvy – iPhone/iPad or Android smart device and ability to work within a mobile app
• Ability to scan and print documents
• Ability to work variable hours -- Early mornings, evenings and weekends
• Experience in process serving or related work is helpful, but not required
• Some states require you to be a Registered Process Server 
• State laws vary, and some require you to meet a minimum age to serve
• Legally allowed to work in the United States, without work authorization

The Perks of Process Serving!

Process Servers benefit from many advantaged by contracting with ABC Legal Services, including:

• Flexible schedule – Choose your workload, with attempts required every 48 hours, varied times.
• Flexible service area – Set your own service areas and claim jobs right on our app
• Competitive wages – Earn fair wages for each job you attempt and resolve
• Mobile capability – Claim jobs, map out your stops and track your pay all through our app
• Support – Have all your questions answered by our knowledgeable support team

#INDP3

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach

Role Summary:

The Senior Director, Marketplace Strategy sets the direction for how jobs reach the right process servers quickly, how the network gets paid in ways that sustain performance, and how ABC Legal builds a marketplace that is faster, more reliable, and more competitive over time. 

This is a senior leadership role at the intersection of supply economics, behavioral design, and operational strategy. You won’t just manage systems — you’ll define the logic behind them and build the team’s capability to run a high-performing marketplace. You’re comfortable with ambiguity, energized by complex problems, and know how to move forward without waiting for perfect information. 

Reports to: VP, Process Server Network 

Key Responsibilities:

• Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency
• Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality
• Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers
• Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency
• Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools
• Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement
• Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust
• Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives
• Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights
• Ensure clear communication of marketplace logic and changes across internal teams and to the broader network

Qualifications: 

• Experience leading strategy in complex environments such as marketplaces, gig economy platforms, logistics, or similar systems
• Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design
• Demonstrated ability to drive measurable business outcomes and influence user behavior
• Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed
• Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes
• Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams
• Comfortable operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps
• Strategic thinker with a bias toward action and strong problem-solving skills
• Experience building or scaling systems in early or growth-stage environments preferred
• Strong communication skills with the ability to clearly explain complex concepts and strategies

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $102,000 to $120,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach

Role Summary:

The Senior Director, Marketplace Strategy sets the direction for how jobs reach the right process servers quickly, how the network gets paid in ways that sustain performance, and how ABC Legal builds a marketplace that is faster, more reliable, and more competitive over time. 

This is a senior leadership role at the intersection of supply economics, behavioral design, and operational strategy. You won’t just manage systems — you’ll define the logic behind them and build the team’s capability to run a high-performing marketplace. You’re comfortable with ambiguity, energized by complex problems, and know how to move forward without waiting for perfect information. 

Reports to: VP, Process Server Network 

Key Responsibilities:

• Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency
• Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality
• Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers
• Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency
• Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools
• Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement
• Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust
• Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives
• Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights
• Ensure clear communication of marketplace logic and changes across internal teams and to the broader network

Qualifications: 

• Experience leading strategy in complex environments such as marketplaces, gig economy platforms, logistics, or similar systems
• Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design
• Demonstrated ability to drive measurable business outcomes and influence user behavior
• Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed
• Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes
• Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams
• Comfortable operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps
• Strategic thinker with a bias toward action and strong problem-solving skills
• Experience building or scaling systems in early or growth-stage environments preferred
• Strong communication skills with the ability to clearly explain complex concepts and strategies

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $102,000 to $120,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

Infrastructure Engineer Summary:  

Tenstreet is a fast-growing, market-dominating SaaS-based solutions provider to the trucking industry. Tenstreet’s platform is hosted between its own hardware within a colocation facility and multiple cloud providers. Tenstreet’s Infrastructure team handles everything necessary to manage a highly scalable and secure environment, including specifying, purchasing, implementing, administering, securing, and monitoring hardware, software, and third-party services. This position is a hybrid role. 

Our infrastructure engineering team has broad expertise in on-prem and cloud architecture, performance, security, system administration, network administration and analysis, database administration, automation, incident response, troubleshooting, access control, and audit. 

A perfect fit for this Infrastructure Engineer position isn’t a person who already has deep experience with every specific tool and technology we use in our environment (some of which are mentioned below). 

Rather, our perfect fit is a person who has a demonstrated ability to learn, implement, and manage technologies that may be new to the person.  Further, this is a person who makes sound decisions and gets stuff done. The Infrastructure Engineer works within an established framework of standards and procedures but operates with tremendous autonomy and responsibility. 

As an Infrastructure Engineer you’ll be specifically responsible for: 

• On premises and cloud server and service administration, including the designing, building, monitoring, and securing of various Linux virtual servers and containers.
• Managing our NetApp storage tier and other file servers.
• Using tools such as Ansible Automation Platform to automate routine activities (server building and provisioning, administration activities, configuration management, etc.)
• Working with our development and product teams to ensure the infrastructure scales and meets the needs of the business
• Using monitoring and analysis tools such as Datadog and Wazuh IDS to collect and analyze system performance metrics for capacity planning, proactive response, and troubleshooting.
• The application and oversight of information security controls across various operating environments.
• Understanding and assisting in the management of our network infrastructure, including firewalls, switches, and third-party services such as Cloudflare for WAF/DDOS. 

More broadly, as an Infrastructure Engineer, you’ll be responsible for: 

• Building and supporting resilient and scalable systems that achieve high availability.
• Managing environmental and architectural changes with a mind to maximize the pace of implementation without compromising security or functionality.
• Identifying technological and procedural impediments to Tenstreet, devising solutions to improve the company’s effectiveness.
• Coherently communicating technical topics and concerns to a diverse assortment of internal and external audiences.
• Administration of a variety of applications and services for both internal and external users.
• Balancing the need to "keep things running" with allocating time to system enhancements and new strategic initiatives.
• Mentoring or training other team members and colleagues from other roles.
• Participating in on-call rotations.
• Troubleshooting and resolving production issues (hardware/software/applications).   

You might be a good fit as an Infrastructure Engineer if you: 

• Have demonstrated the ability to learn new technologies that may or may not be related to what you already know.
• Make sound decisions and work well both autonomously and with a team. 
• Have at least 3-5 years’ experience in Linux systems administration, especially coming from a DevOps-oriented background.
• Have experience with an assortment of common applications and protocols, such as Apache, MySQL, NFS, Squid, Redis, Docker, DHCP, SSH, DNS, LDAP, SMTP, etc. 
• Have some software development and scripting experience, preferably using common interpreted languages (PHP, Perl, Python, Ruby, etc.)
• Have a knack for problem solving, asking the right questions and gathering the right data to take appropriate action.
• Have experience with configuration management and automation tools (Ansible preferred).
• Have a thorough understanding of networking concepts (OSI model, NAT, VLANs, packet filtering, application proxies, etc.)
• Are comfortable working alone when necessary, hunting down answers, thinking critically and solving problems.
• Play well with others and have learned to collaborate, disagree, compromise, and build new things with a team.
• Can juggle multiple projects with competing priorities in a fast-paced environment. 
• Can communicate well and can walk others through complex processes and problems easily and naturally. This includes both written and verbal communications.
• Jump at the chance to deploy automated solutions to eliminate toil. 

What we’ll provide you:    

• A great compensation plan  
• A positive and generative work environment enabling you to develop your skills, collaborate with other professionals and invest in others.   
• A work community that strives to take great care of you through great benefits like health insurance, dental, vision, 401k, PTO and others.  

Do you love bringing clarity and value to people through data? Do you enjoy the storytelling power of data visualization? Are you searching for the perfect place to jumpstart your career? We’ve got just the thing.

InterWorks is looking for bold personalities who are equal parts consultant and artist with a knack for creating immediate value for others. This role will never see the same day twice since new and exciting challenges roll in constantly. We need a fast learner who’s ready to dive into a fast-paced work environment and be a strong fit in our unique company culture. Our ideal candidate is a team player, naturally curious and quick to celebrate the successes of others. We want someone eager to join our team of diverse, world-class data experts who will play a crucial role in serving and empowering clients. This approach is the key to our success, and we're looking for others that agree. Are you one of them?

This is a paid internship with the option for students to pursue academic credit depending on their department.

Please be advised that this role is required to be located in the InterWorks headquarters office in Stillwater Oklahoma. Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.

We estimate this role as $15 USD an hour, based on experience and skillset.

What You’ll Do

• Use data visualization tools to tell stories with data
• Promote internal efforts around data-driven decision-making and performance measurement
• Work with key stakeholders for requirement gathering and acceptance criteria
• Provide structured and high-quality content that summarizes trends and flags underlying drivers

What You’ll Need

Must-Haves

• Highly effective verbal and written communication skills
• Passion for interacting with people, both co-workers and clients
• Strong analytical and problem-solving skills
• Business acumen and understanding of the role of business intelligence
• Adaptability and flexibility to changing situations
• Passion for delivering compelling solutions that exceed client expectations
• Current graduate student or recent graduate in a relevant field (e.g., data, business, or analytics)

What We’d Like You to Have

• Tableau Software experience (Tableau Desktop, Tableau Server)
• BI & analytics tools (Oracle/Hyperion, Cognos, Qlik or Business Objects)
• Big Data distributions (Cloudera CDH, Hadoop, HBase, Pig, Hive)
• Big Data analytics solutions (HP Vertica, Oracle NoSQ DBL, Hadoop Loader, EXASOL)
• ETL tools (Alteryx, SyncSort, Informatica, Data Stage, SSIS, Pentaho)

Are you the go-to tech fixer in your friend group? Do you get excited about solving problems, streamlining systems, or just making computers work better? If you’re passionate about technology and eager to learn in a hands-on, fast-paced environment, this internship could be your next big move.

We’re looking for a sharp, motivated individual to join our IT team in Stillwater. This is a great opportunity to build real-world experience supporting a global consulting company while working alongside a team of friendly, forward-thinking tech pros.

This is a paid internship with the option for students to pursue academic credit depending on their department.  

Please be advised that this role is required to be located in the InterWorks headquarters office in Stillwater Oklahoma. Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.

We estimate this role as $15 USD an hour, based on experience and skillset.

What You’ll Do

• Provide day-to-day IT support for team members
• Manage software and hardware updates across devices
• Help maintain and improve internal systems
• Assist with workstation setups for new hires
• Contribute to internal tech projects as needed

What You’ll Need

• Strong communication skills and a helpful attitude
• Detail oriented
• Comfortable supporting both hardware and software issues
• Experience working in both wired and wireless networking environments
• Self-starter who's eager to learn and grow
• Valid driver's license
• Ability to lift up to 30 lbs

What We'd Like You to Have

• Multiple OS support experience, including MS Windows Desktop and Server, macOS and various distributions of Linux
• Experience in a Windows Active Directory environment 
• Previous experience in a professional IT support setting