Infrastructure Engineer Summary:  

Tenstreet is a fast-growing, market-dominating SaaS-based solutions provider to the trucking industry. Tenstreet’s platform is hosted between its own hardware within a colocation facility and multiple cloud providers. Tenstreet’s Infrastructure team handles everything necessary to manage a highly scalable and secure environment, including specifying, purchasing, implementing, administering, securing, and monitoring hardware, software, and third-party services. This position is a hybrid role that will require trips to the corporate location in Tulsa, Oklahoma as well as days spent working in a co-working facility in NW Arkansas. 

Our infrastructure engineering team has broad expertise in on-prem and cloud architecture, performance, security, system administration, network administration and analysis, database administration, automation, incident response, troubleshooting, access control, and audit. 

A perfect fit for this Infrastructure Engineer position isn’t a person who already has deep experience with every specific tool and technology we use in our environment (some of which are mentioned below). 

Rather, our perfect fit is a person who has a demonstrated ability to learn, implement, and manage technologies that may be new to the person.  Further, this is a person who makes sound decisions and gets stuff done. The Infrastructure Engineer works within an established framework of standards and procedures but operates with tremendous autonomy and responsibility. 

As an Infrastructure Engineer you’ll be specifically responsible for: 

• On premises and cloud server and service administration, including the designing, building, monitoring, and securing of various Linux virtual servers and containers.
• Managing our NetApp storage tier and other file servers.
• Using tools such as Ansible Automation Platform to automate routine activities (server building and provisioning, administration activities, configuration management, etc.)
• Working with our development and product teams to ensure the infrastructure scales and meets the needs of the business
• Using monitoring and analysis tools such as Datadog and Wazuh IDS to collect and analyze system performance metrics for capacity planning, proactive response, and troubleshooting.
• The application and oversight of information security controls across various operating environments.
• Understanding and assisting in the management of our network infrastructure, including firewalls, switches, and third-party services such as Cloudflare for WAF/DDOS. 

More broadly, as an Infrastructure Engineer, you’ll be responsible for: 

• Building and supporting resilient and scalable systems that achieve high availability.
• Managing environmental and architectural changes with a mind to maximize the pace of implementation without compromising security or functionality.
• Identifying technological and procedural impediments to Tenstreet, devising solutions to improve the company’s effectiveness.
• Coherently communicating technical topics and concerns to a diverse assortment of internal and external audiences.
• Administration of a variety of applications and services for both internal and external users.
• Balancing the need to "keep things running" with allocating time to system enhancements and new strategic initiatives.
• Mentoring or training other team members and colleagues from other roles.
• Participating in on-call rotations.
• Troubleshooting and resolving production issues (hardware/software/applications).   

You might be a good fit as an Infrastructure Engineer if you: 

• Have demonstrated the ability to learn new technologies that may or may not be related to what you already know.
• Make sound decisions and work well both autonomously and with a team. 
• Have at least 3-5 years’ experience in Linux systems administration, especially coming from a DevOps-oriented background.
• Have experience with an assortment of common applications and protocols, such as Apache, MySQL, NFS, Squid, Redis, Docker, DHCP, SSH, DNS, LDAP, SMTP, etc. 
• Have some software development and scripting experience, preferably using common interpreted languages (PHP, Perl, Python, Ruby, etc.)
• Have a knack for problem solving, asking the right questions and gathering the right data to take appropriate action.
• Have experience with configuration management and automation tools (Ansible preferred).
• Have a thorough understanding of networking concepts (OSI model, NAT, VLANs, packet filtering, application proxies, etc.)
• Are comfortable working alone when necessary, hunting down answers, thinking critically and solving problems.
• Play well with others and have learned to collaborate, disagree, compromise, and build new things with a team.
• Can juggle multiple projects with competing priorities in a fast-paced environment. 
• Can communicate well and can walk others through complex processes and problems easily and naturally. This includes both written and verbal communications.
• Jump at the chance to deploy automated solutions to eliminate toil. 

What we’ll provide you:    

• A great compensation plan  
• A positive and generative work environment enabling you to develop your skills, collaborate with other professionals and invest in others.   
• A work community that strives to take great care of you through great benefits like health insurance, dental, vision, 401k, PTO and others.  

Infrastructure Engineer Summary:  

Tenstreet is a fast-growing, market-dominating SaaS-based solutions provider to the trucking industry. Tenstreet’s platform is hosted between its own hardware within a colocation facility and multiple cloud providers. Tenstreet’s Infrastructure team handles everything necessary to manage a highly scalable and secure environment, including specifying, purchasing, implementing, administering, securing, and monitoring hardware, software, and third-party services. This position is a hybrid role. 

Our infrastructure engineering team has broad expertise in on-prem and cloud architecture, performance, security, system administration, network administration and analysis, database administration, automation, incident response, troubleshooting, access control, and audit. 

A perfect fit for this Infrastructure Engineer position isn’t a person who already has deep experience with every specific tool and technology we use in our environment (some of which are mentioned below). 

Rather, our perfect fit is a person who has a demonstrated ability to learn, implement, and manage technologies that may be new to the person.  Further, this is a person who makes sound decisions and gets stuff done. The Infrastructure Engineer works within an established framework of standards and procedures but operates with tremendous autonomy and responsibility. 

As an Infrastructure Engineer you’ll be specifically responsible for: 

• On premises and cloud server and service administration, including the designing, building, monitoring, and securing of various Linux virtual servers and containers.
• Managing our NetApp storage tier and other file servers.
• Using tools such as Ansible Automation Platform to automate routine activities (server building and provisioning, administration activities, configuration management, etc.)
• Working with our development and product teams to ensure the infrastructure scales and meets the needs of the business
• Using monitoring and analysis tools such as Datadog and Wazuh IDS to collect and analyze system performance metrics for capacity planning, proactive response, and troubleshooting.
• The application and oversight of information security controls across various operating environments.
• Understanding and assisting in the management of our network infrastructure, including firewalls, switches, and third-party services such as Cloudflare for WAF/DDOS. 

More broadly, as an Infrastructure Engineer, you’ll be responsible for: 

• Building and supporting resilient and scalable systems that achieve high availability.
• Managing environmental and architectural changes with a mind to maximize the pace of implementation without compromising security or functionality.
• Identifying technological and procedural impediments to Tenstreet, devising solutions to improve the company’s effectiveness.
• Coherently communicating technical topics and concerns to a diverse assortment of internal and external audiences.
• Administration of a variety of applications and services for both internal and external users.
• Balancing the need to "keep things running" with allocating time to system enhancements and new strategic initiatives.
• Mentoring or training other team members and colleagues from other roles.
• Participating in on-call rotations.
• Troubleshooting and resolving production issues (hardware/software/applications).   

You might be a good fit as an Infrastructure Engineer if you: 

• Have demonstrated the ability to learn new technologies that may or may not be related to what you already know.
• Make sound decisions and work well both autonomously and with a team. 
• Have at least 3-5 years’ experience in Linux systems administration, especially coming from a DevOps-oriented background.
• Have experience with an assortment of common applications and protocols, such as Apache, MySQL, NFS, Squid, Redis, Docker, DHCP, SSH, DNS, LDAP, SMTP, etc. 
• Have some software development and scripting experience, preferably using common interpreted languages (PHP, Perl, Python, Ruby, etc.)
• Have a knack for problem solving, asking the right questions and gathering the right data to take appropriate action.
• Have experience with configuration management and automation tools (Ansible preferred).
• Have a thorough understanding of networking concepts (OSI model, NAT, VLANs, packet filtering, application proxies, etc.)
• Are comfortable working alone when necessary, hunting down answers, thinking critically and solving problems.
• Play well with others and have learned to collaborate, disagree, compromise, and build new things with a team.
• Can juggle multiple projects with competing priorities in a fast-paced environment. 
• Can communicate well and can walk others through complex processes and problems easily and naturally. This includes both written and verbal communications.
• Jump at the chance to deploy automated solutions to eliminate toil. 

What we’ll provide you:    

• A great compensation plan  
• A positive and generative work environment enabling you to develop your skills, collaborate with other professionals and invest in others.   
• A work community that strives to take great care of you through great benefits like health insurance, dental, vision, 401k, PTO and others.  

Tenstreet is a growing, fast-paced, Software as a Service (SaaS) business providing solutions for the transportation industry. Tenstreet is based in Tulsa, Oklahoma. Together we’re disrupting the ways in which companies market to, recruit, onboard and manage drivers.   

We’re a team of overachievers who excel in execution, collaboration and problem solving. We offer great benefits and a casual environment.  But the real perk of working at Tenstreet is being part of a community that values your work, encourages life-long learning and fosters a supportive culture.   

The IT Support Technician will participate in the day-to-day support and administration of the company’s office network, employee workstations, IP phone system, and other internal applications and tools.  

Responsibilities will include provisioning, troubleshooting, and maintenance of macOS and Windows systems and associated software, as well as employee on-boarding and training. The ideal candidate will also serve as a general technical resource involved with various projects.  

Who you are: 

• You bring a strong customer focus and a passion to help people get their work done. 
• You communicate clearly to both technical and non-technical end users. 
• You can work in a fast-paced environment which gives a lot of independence to employees. 
• You manage your work and effectively coordinate with others.  
• You learn quickly. New technical skills come naturally for you. 

What you’ll be doing:  

• Acting as main point of contact for IT-related issues in a mixed environment of macOS and Microsoft Windows. 
• Providing technical assistance and support to end users. 
• Performing audio-visual setup and support for internal company meetings. 
• New hire setups, including account creation, workstation configuration, and user training. 
• Maintaining IT ticketing queue. 
• Providing oversight of software licenses and acceptable use of IT resources. 
• Acting as a backup IT system administrator. 

What you’ll bring: 

• Ability to quickly identify IT-related issues and know where to look when you don't know the answer.
• Power-user level experience on macOS and Microsoft Windows.
• Experience using Microsoft Office 365.
• Solid understanding of the usage and administration of cloud services.
• Demonstrated ability to manage an interrupt driven workload.
• The ability to work independently in a fast-paced environment.
• Strong customer service skills.
• Experience with a ticketing system.
• Familiarity with centralized client management systems.
• Experience supporting both Android and iOS devices.
• Security-focused mindset. 

Preferred  

• Working knowledge of common collaboration platforms. 
• Working knowledge of networking technologies and concepts, including Wi-Fi, VLANs, VPNs, and managing network devices. 
• Basic knowledge of Linux/Unix systems. 
• Basic system administration experience.

What we’ll provide you:  

• A positive and generative work environment enabling you to develop your skills, collaborate with other professionals and invest in others. 
• A work community that strives to take great care of you through great benefits like health insurance, dental, vision, 401k, PTO and others. 

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