**** This is an onsite position in Oklahoma City, OK****

POSITION SUMMARY:

A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures.  The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location.  Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth. *** IF YOUR STATE REQUIRES A PHLEBOTOMY LICENSE, IT MUST BE SENT IN WITH YOUR RESUME WITH YOUR APPLICATION ***

PRIMARY RESPONSIBILITIES:

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.

• Verifies patient by reading patient identification.

• Obtains blood specimens by performing venipunctures and finger sticks.

• Maintains specimen integrity by using aseptic technique, following Natera[KC1]  procedures; observes isolation procedures.

• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed[MB2]  in Natera provided system.

• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.

• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.

• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team [MB3] of unresolved orders. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic), in order to perform the job.

• Report any SPI or CAPA or NCR issues to internal Natera product management leadership team Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center[KC4] , may require heavy lifting of up to 50 pounds of supplies.

• May require reimbursable travel for stocking of supplies May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases.

• Assists with managing Patient Service Center vendors.

• Assists with phlebotomy program management: Monitor distribution and claiming of blood draws Monitor customer feedback Manage small escalations as needed

• Manage scheduling issues

• Ensure continued and open communication regarding ongoing draw statuses General phlebotomy knowledge for PSC’s location (per state regulations) 

• Must maintain a current status on Natera’s training requirements.

QUALIFICATIONS:

• Minimum of 5 years of phlebotomy experience

• 5+ years high-level customer care experience Managing/supervising phlebotomy operations and teams experience preferred BS/BA degree (preferred)

• High School Diploma (or equivalent) required Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state Previous financial and budgetary experience preferred

• Bilingual language skills preferred

KNOWLEDGE, SKILLS, AND ABILITIES:  

• Ability to serve and protect Natera by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

• General understanding of mobile phlebotomy and general phlebotomy services.

• Excellent communication skills.

• Ability to work with cross-functional teams.

• Ability to learn and embrace online tools for effective program management.

#Li-LS1

Seeking talent near: Oklahoma City, OK; Kansas City, KS

Position Summary:

Primary Responsibilities:

• Report directly to the Regional Business Leader, ensuring alignment with the overarching goals and strategies of the sales team.
• Build trusted relationships with healthcare providers, and multidisciplinary care team offering expert insights and ensuring they have the tools to start patients on appropriate therapies.
• Develop and maintain strong working relationships with target HCPs to enhance awareness of the assigned therapeutic area, including the safety and efficacy of Acadia’s products.
• Deliver MLR-approved, education-focused messages, as well as therapeutic area disease-state information to target HCPs, equipping them with tools to facilitate robust patient conversations.
• Strategically plan and execute territory business plans to consistently exceed goals, achieving call activity, adherence targets, and financial objectives for the assigned territory.
• Cultivate and maintain strong connections with key opinion leaders (KOLs) and relevant stakeholders in your territory.
• Address customer concerns quickly and collaborate with internal teams to resolve issues efficiently.
• Analyze sales potential and optimize your outreach to maximize results, while working within budget and compliance guidelines.
• Collaborate seamlessly with cross-functional teams to align strategies and deliver exceptional support to patients and providers.
• Participate in local and national patient advocacy events, weekend events, conferences, and training sessions to stay ahead of industry trends.
• Stay informed about market trends and Acadia’s products, ensuring deep knowledge of your therapeutic area.
• Maintain a positive, solutions-oriented attitude while thriving in a dynamic, fast-paced environment.
• Guide customers on product pricing and access, acting as a liaison with internal teams for more complex questions.
• Demonstrate professionalism, accountability, and compliance in all responsibilities.
• Actively pursue personal and professional development, taking on leadership opportunities as they arise.
• Represent Acadia with pride, reflecting our mission, values, and culture in every interaction.

Education/Experience/Skills:

• Bachelor’s degree required, with a strong preference for life sciences.
• To qualify for Area Business Manager requires at least 3 years of pharmaceutical sales experience, with at least 1 years in specialty sales (emphasis in rare diseases).
• To qualify for Sr. Area Business Manager requires 8 years of pharmaceutical sales experience, including 5 years in specialty sales (emphasis in rare diseases).
• Preferred experience in specialty sales which would include rare diseases, CNS/neurology, or pediatric neurology, and familiarity with specialty distribution and access.
• Advanced selling and dialogue skills, with the ability to build lasting relationships with KOLs, Centers Of Excellence, and multidisciplinary care team.
• Demonstrated ability to work cross-functionally to create and execute actionable business plans that ensure patient access to therapy.
• Strong organizational, communication, and interpersonal skills, with a self-motivated, proactive attitude.
• Must live within the territory, with a valid driver’s license and willingness to travel extensively, including overnight stays and air travel.
• Must be in good standing with the FDA and OIG.
• Requires significant and extensive driving of company provided car on a daily basis as well as overnight travel depending on the territory’s geography.  Air travel also required, based on territory’s geography, to the Company’s headquarters and for regional and national meetings and events.

Physical Requirements:

• This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication both in a standard office environment and while working independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds.  This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.
• Ability to personally drive and remain eligible for a company-provided car for day-to-day work requirements and to travel by airplane independently as needed.
• Travel up to 80% of the time (depending on territory geography) and work after hours if required by travel schedule or business issues. 
• Must live within the territory. Depending on the territory’s geography and work requirements, may also be required to live within a reasonable distance to a major airport.

Position Levels:

• Area Business Manager: $180,000.00- requires at least 3 years of pharmaceutical sales experience, with at least 1 years in specialty sales (emphasis in rare diseases).

• Sr. Area Business Manager: $195,000.00- requires 8 years of pharmaceutical sales experience, including 5 years in specialty sales (emphasis in rare diseases).

#LI-SM1 #LI-REMOTE