Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

Valtech is looking for a Senior Cloud Engineer (Azure). Have you earned your stripes in cloud engineering, do you have a DevOps mindset, and understand the meaning of your work for other specialists? Do you know how to organize your work and that of others? Are you a team player who cares about the team and is willing to take the point if things get rough, while sharing successes together? Can you convince a client to make the right decision? This may just be the job for you.

Valtech and Cloud Engineering

Valtech is a leading global agency in the business of digital transformation. We help our client transform their business into a true digital experience. In this mission, we design, build, and run large-scale global experience and commerce platforms in co-creation and co-operation with our clients. Experience and commerce platforms have drastically evolved over the last years in complex ecosystems that tie together multiple services of multiple vendors – also known as MACH or composable architecture. As a founding member of MACH Alliance, a group that educates enterprises on best-of-breed Microservices, APIs, Cloud, and Headless (MACH) technology, Valtech pioneers in how to properly build and manage those complex ecosystems. Site reliability engineering is at the core of our vision for how this modern-day distributed ecosystem should and can be managed.

A day in the life of a Senior Cloud Engineer (Azure)

As a Senior Cloud Engineer (Azure), you are part of a multidisciplinary project team working with software engineers, QA engineers, and frontend engineers on experience and commerce platforms. You will work with Infrastructure as Code (mostly Terraform), support teams in setting up their pipelines, helping them to deploy and scale their applications, design and ensure security on the cloud infrastructure of our client, set up recovery procedures, etc. You’ll work with containerized environments hosted either in Azure PaaS (Container Services, App Service, Azure functions) or on Kubernetes (AKS), although at times you will also work in an IaaS context with VMs.

On top of that, you help teams to grow and incorporate cloud techniques – these teams may contain cloud engineers, but could also consist of DevOps-minded software engineers. You participate in the European cloud team and actively contribute to growing the cloud engineers in that team. You help with advice, estimates, risk analysis, and proactively alert project management around cloud work streams. You’re supporting cloud and solutions architects by assessing their solutions for feasibility and against the competencies and skills of the teams that need to execute them. You sometimes jump into projects to help them overcome a bump in the road and help colleagues to identify problems for what they are, and help them find the appropriate solution and to get the time they need to implement that solution.

Role responsibilities

• Building, changing, and maintaining cloud infrastructures in Azure – compute, data, and networking.
• Setting up logging, monitoring, and security.
• Support and teach teams to set up and maintain their pipelines.
• Coach mid and junior colleagues to improve their technical skills.
• Proactively advise teams, clients, and projects on cloud-related improvements in the areas of performance, availability, security, reliability, and cost effectiveness.
• Help project and service managers to budget and plan cloud work, identify project or SLA risks.
• Coordinate cloud work in a project with multiple cloud engineers.
• The single point of contact for client, project, and service management on cloud topics for a specific project.
• Make sure that documentation is created and maintained.
• Govern automation at the right level and quality.
• Supervise compliance with security standards and client requirements.

Must have qualifications

You and the role

You are someone with at least 5 years of experience as a cloud engineer in Azure. You communicate clearly, transparently, and proactively. You have worked in an environment where you needed to work together with developers to get things done. You have experience with public-facing online applications, high availability, and high traffic. You have a cooperative attitude, a DevOps mindset, and as such, you're interested in the work of others. You communicate easily and can explain technical concepts to non-technical people. You have a clear understanding of what information is needed at which time for a project manager or for the client. You have organizational sensitivity (and can explain what this means).

You have respect for your colleagues and embrace diversity in all its aspects.

To be considered for this role, you must meet the following essential qualifications: 

• You are assertive with good communication skills.
• You have experience with Infrastructure as Code, preferably Terraform.
• You have solid knowledge of the serverless services of Azure.
• You have knowledge and experience with monitoring systems, such as Application Insights, Azure Monitor, Datadog, New Relic, Dynatrace, Prometheus, Grafana, and Tempo.
• You have knowledge of and experience with various pipelining tools, such as GitHub and Azure DevOps.
• You have knowledge of and experience with microservices-related technology: Docker and Kubernetes.
• You have a good conceptual understanding of cloud architecture and system thinking.
• You have worked as an engineer in a DevOps context.
• You have an excellent command of English (C2).
• Are familiar with the following technologies:
  • Container services
  • AKS
  • Azure functions
  • SQL as a service
  • Cosmos DB
  • Azure Monitoring (including APM)
  • AppGW, AFD, NSG, Azure Firewall
• Have worked within the context of publicly accessible, highly available eCommerce and / or experience platforms.
• Have experience working in an international context with on- and off-shore teams.
• You are used to communicate with external clients.

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

• Private health insurance
  We hope you will never need it, but nevertheless, we offer private health insurance to all our employees.

• Education program
  We never stop learning, that’s why we offer our employees an educational program with training and certification.

• Wellbeing program
  We all deserve to live a healthy and well-balanced life. It's not an option, it's a necessity!

• Free beverages
  Enjoy free coffee, drinks, and snacks at work, or join one of our famous company dinners.

• Events
  We enjoy spending time together, not only at work. Ski trips, carting, laser-tag, wine tasting, picnics, cooking classes… you name it – we’ve done it! There are plenty of cool events to join and to get to know your colleagues.

• Competitive conditions
  Besides a competitive salary and 24 days of vacation, you will join annual company events with the whole team.

• Challenging projects
  Ready for a challenge? We guarantee you’ll find challenging projects at Valtech!

• Cool colleagues
  What’s the most important thing in a job? Cool colleagues with whom you spent most of the time during the week. We have a lot of them!
  
  
• Honest feedback
  Honesty, openness and respect are among our core values. We encourage an open feedback culture in order to build trust and grow together.
  
  

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

As a Senior Node.js Engineer, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 
  
  

Role responsibilities

As a Senior Node.js Engineer, you will be responsible for designing, developing, and maintaining scalable, high-performance backend services that power modern digital platforms. You will play a key role in architecting microservices-based solutions and ensuring clean, maintainable, and production-ready code aligned with enterprise standards. 

Beyond implementation, you will actively bridge architecture and delivery — translating high-level system designs into robust, secure, and scalable technical solutions. You will challenge architectural assumptions when needed and ensure that technical decisions are pragmatic, sustainable, and aligned with business goals. 

You will: 

• Take ownership of backend domain architecture and drive technical excellence 

• Design and implement cloud-native solutions on AWS/Azure with scalability and resilience in mind 

• Lead complex integrations with eCommerce platforms, payment providers, CMS systems, and third-party services 

• Identify technical risks, performance bottlenecks, and architectural gaps early 

• Advocate for best practices in code quality, testing, CI/CD, and DevOps 

• Contribute to defining engineering standards and improving development processes 

• Support and mentor developers by reviewing code and promoting strong engineering principles 

You will collaborate closely with frontend engineers, architects, DevOps engineers, QA, and product stakeholders across international teams, ensuring alignment between technical design, implementation, and business outcomes in an agile environment. 

Key Responsibilities: 

• Design and develop scalable backend systems  

• Architect and implement microservices following best practices  

• Build and maintain RESTful and GraphQL APIs 

• Integrate with third-party systems such as payment providers, CMS, eCommerce platforms, and external APIs 

• Design cloud-native solutions on platforms such as AWS or Azure 

• Ensure application performance, reliability, scalability, and security 

• Write clean, testable, and maintainable code with high test coverage 

• Bridge the gap between architecture and implementation, ensuring alignment between design and code 

• Proactively identify risks, technical debt, and improvement opportunities 

Knowledge & Technical Skills: 

• Strong skills and hands -on experience with: NODE JS (a must), Typescript (a must), JAVA (a plus)  

• Hands on experience in designing & developing Microservices based on headless architecture, domain driven design  

• Hands -on experience with integration technologies including REST & GraphQL APIs, and event -driven architectures (service bus)  

• Hands -on experience in designing Cloud solutions based on enterprise cloud platforms (e.g. Azure, AWS)  

• Challenging the developers and architects to bridge the gap between the architecture and codebase level implementation  

• DevOps: GitHub, CI/CD, Docker, Kubernetes  

• Search & merchandising platforms (e.g. Algolia search, Elasticsearch)  

• Headless e-Commerce platforms (e.g. CommerceTools) and CMS experience (Bloomreach)  

•  Hands on experience with eCommerce integrations, payment processors, inventory systems, and external service APIs 

Soft Skills 

• Strong communication skills  

• Logical, rational, and no-nonsense realist  

• Customer obsessed – quality is key, and in the end the customer determines if you are successful  

• Very fast in understanding urgency and not afraid to commit to challenging timelines  

• Can do attitude, always looking for options to get the job done  

• Self -aware; you know what you do not know  

• Capability to anticipate and communicate issues and risks well  

• English speaking a must  

• Highly adaptable to new environments, new people, new culture; with a natural ability to embrace learning and develop through experience  

• High level of energy and ambition to realize a positive impact  

• Attention to detail  

• Strong interpersonal and communication skills with ability to affectively collaborate with all professional levels across many different countries and cultures 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

• Private health insurance
  We hope you will never need it, but nevertheless, we offer private health insurance to all our employees.

• Education program
  We never stop learning, that’s why we offer our employees an educational program with training and certification.

• Wellbeing program
  We all deserve to live a healthy and well-balanced life. It's not an option, it's a necessity!

• Free beverages
  Enjoy free coffee, drinks, and snacks at work, or join one of our famous company dinners.

• Events
  We enjoy spending time together, not only at work. Ski trips, carting, laser-tag, wine tasting, picnics, cooking classes… you name it – we’ve done it! There are plenty of cool events to join and to get to know your colleagues.

• Competitive conditions
  Besides a competitive salary and 24 days of vacation, you will join annual company events with the whole team.

• Challenging projects
  Ready for a challenge? We guarantee you'll find challenging projects at Valtech!
  
  
• Cool colleagues
  What's the most important thing in a job? Cool colleagues with whom you spent most of the time during the week. We have a lot of them!
  
  
• Honest feedback
  Honesty, openness and respect are among our core values. We encourage an open feedback culture in order to build trust and grow together.

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fullfil this valuable mission. That’s where you come in.

The Challenge to Solve

Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions. 

The Role

You will handle phone orders, resolve common support issues, and ensure all work is documented accurately in Slice systems. The goal is to consistently deliver a fast, reliable, and high quality customer experience while supporting shop partner operations through accuracy, speed, and strong operational discipline. This role will focus on resolving standard scenarios independently, escalating issues appropriately, and meeting performance expectations for quality, productivity, and adherence.

The Team

In this role you’ll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations. You’ll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution.  You’ll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.

This is a part-time position, and working schedule is 3 days per week (one 8-hour shift and two 6-hour shifts) on second and third shifts from 4pm to 4am 

The Winning Recipe
These are the core competencies this role calls for:

• Excellent English verbal and written communication skills, minimum B2 level
• 1 year experience in customer support, operations, or a similar role, or equivalent relevant experience
• Strong attention to detail with the ability to consistently process customer requests accurately
• Comfort using ticketing systems, CRMs, and basic spreadsheets
• Ability to stay calm, empathetic, and effective in a high paced contact center environment
• Ability to multitask and handle competing priorities during peak periods
• Collaborate and communicate effectively with team members and leadership

The Extras

• Pizza Friday, end the week with our weekly Pizza Friday Tradition, enjoying your favorite slice with the team
• Paid training from day one, we invest in your success from the start with fully paid on-the-job training
• Wellbeing Program dedicated wellness stipend to support your physical and mental health
• Learning and Development Program, Grow your career through L&D programs
• Referral program, We value your referrals and reward you for helping us grow the team
• Competitive base salary plus night hours supplement and additional payments
• Career growth opportunities within your team and across the organization

The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• 30 minute meeting with Recruiter
• 30 minute meeting with Team Leads
• Offer!

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.

If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Challenge to Solve

Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions. 

The Role

The representative will handle phone orders, resolve common support issues, and ensure all work is documented accurately in Slice systems. The goal is to consistently deliver a fast, reliable, and high quality customer experience while supporting shop partner operations through accuracy, speed, and strong operational discipline. This role will focus on resolving standard scenarios independently, escalating issues appropriately, and meeting performance expectations for quality, productivity, and adherence.

The Team

In this role you’ll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations. You’ll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution.  You’ll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.

Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am. 

The Winning Recipe

These are the core competencies this role calls for:

• Excellent English verbal and written communication skills, minimum B2 level
• 1-3  year experience in customer support, operations, or a similar role, or equivalent relevant experience
• Strong attention to detail with the ability to consistently process customer requests accurately
• Comfort using ticketing systems, CRMs, and basic spreadsheets
• Ability to stay calm, empathetic, and effective in a high paced contact center environment
• Ability to multitask and handle competing priorities during peak periods
• Collaborate and communicate effectively with team members and leadership

The Extras

• Pizza Friday, end the week with our weekly Pizza Friday Tradition, enjoying your favorite slice with the team
• Paid training from day one, we invest in your success from the start with fully paid on-the-job training
• Wellbeing Program dedicated wellness stipend to support your physical and mental health
• Learning and Development Program, Grow your career through L&D programs
• Referral program, We value your referrals and reward you for helping us grow the team
• Competitive base salary plus night hours supplement and additional payments
• Career growth opportunities within your team and across the organization

The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• 30 minute meeting with Recruiter
• 30 minute meeting with Team Leads
• Offer!

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Challenge to Solve

Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! Your Customer Experience team will be responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions. 

The Role

In this role, you will lead a pod to confidently handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to drive the team to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment.

The Team

 You’ll collaborate with peers, seniors and phone associates to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.

Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am. 

The Winning Recipe
These are the core competencies this role calls for:

• 3+ years experience in with an Account Management, Customer Support or Customer Success role
• Excellent English verbal and written communication skills, minimum B2 level
• Excellent collaboration and communication skills with team members and leadership
• Comfort using ticketing systems, CRMs, and basic spreadsheets
• Ability to stay calm, empathetic, and effective in a high paced contact center environment
• Ability to multitask and handle competing priorities during peak periods

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Pizza Fridays
• Wellbeing Program
• Private Health Insurance
• Learning and Development Program

The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• 30 minute meeting with Recruiter
• 30 minute meeting with Team Leads
• Offer!

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Challenge to Solve

Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions. 

The Role

You will handle phone orders, resolve common support issues, and ensure all work is documented accurately in Slice systems. The goal is to consistently deliver a fast, reliable, and high quality customer experience while supporting shop partner operations through accuracy, speed, and strong operational discipline. This role will focus on resolving standard scenarios independently, escalating issues appropriately, and meeting performance expectations for quality, productivity, and adherence.

The Team

In this role you’ll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations. You’ll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution.  You’ll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.

Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am. 

The Winning Recipe
These are the core competencies this role calls for:

• Excellent English verbal and written communication skills, minimum B2 level
• 1  year experience in customer support, operations, or a similar role, or equivalent relevant experience
• Strong attention to detail with the ability to consistently process customer requests accurately
• Comfort using ticketing systems, CRMs, and basic spreadsheets
• Ability to stay calm, empathetic, and effective in a high paced contact center environment
• Ability to multitask and handle competing priorities during peak periods
• Collaborate and communicate effectively with team members and leadership

The Extras

• Pizza Friday, end the week with our weekly Pizza Friday Tradition, enjoying your favorite slice with the team
• Paid training from day one, we invest in your success from the start with fully paid on-the-job training
• Wellbeing Program dedicated wellness stipend to support your physical and mental health
• Learning and Development Program, Grow your career through L&D programs
• Referral program, We value your referrals and reward you for helping us grow the team
• Competitive base salary plus night hours supplement and additional payments
• Career growth opportunities within your team and across the organization

The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• 30 minute meeting with Recruiter
• 30 minute meeting with Team Leads
• Offer!

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.

If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulflil this valuable mission. That’s where you come in.

The Challenge to Solve

Support our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food! We’re looking for a customer experience manager who will  deliver reliable service for shops and customers, drive engagement and lead growth initiatives. This role focuses on service level outcomes, district shop health, and cross site consistency, while reducing churn drivers and improving the overall shop experience. 

The Role

This role calls  for performance and consistency across sites and regions. You’ll lead supervisors and people managers, drive outcomes, and strengthen execution across quality, training, people development and day to day operations. You will own KPI outcomes across assigned regions and partners, including service level, answer rate, QA, error rate, and shop churn. You’ll run an operating structure that drives accountability, including weekly data driven reviews and calibrations and improve org health through leadership development, engagement, retention, and schedule reliability. This role drives capacity planning and people  strategy, including coverage, hiring, and routing efficiency and ensures consistent execution of standard processes,  escalations, and service standards across all sites. Ultimately, you’ll turn performance insights into clear action plans that improve speed, accuracy, and customer experience.

Please note that this is a full-time on-site job with working hours from 4pm to 12am.

The Team

You’ll lead supervisors and people managers through clear goals, coaching, and performance management. You will strengthen the operating model across training and quality by partnering with Training, QA, People Partner, and Data. You’ll also partner cross functionally to reduce churn and reduce recurring shop and customer friction

The Winning Recipe
These are the core competencies this role calls for:

• 3 to 5 years experience in call center operations, with at least 2 years leading supervisors or managers with clear KPI ownership and sustained performance improvement
• Excellent verbal and written English skills
• Strong analytical skills and comfort using dashboards, spreadsheets, and QA reporting
• Demonstrated ability to coach, develop and collaborate cross functionally with Product, Ops, People Partner, QA, Training 
• Strong communication, problem solving and decision making skills
• Ability to prioritise, time-manage and stay calm and effective in a high paced environment
• Must be able to travel to Slice sites and BPO partner locations

The Extras
Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Pizza Fridays
• Private health insurance
• Wellbeing program
• Learning and Development Program

The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• 30 minute meeting with Recruiter
• 45 minute meeting with Hiring Manager
• 30 minute meeting with Director of Customer/Restaurant Support
• 30 minute meeting with VP of Customer Service
• 30 minute meeting with HR
• Offer!

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com