We are seeking a skilled Amazon Connect Automation QA Consultant to lead quality assurance efforts across contact center implementations. The ideal candidate brings deep expertise in Amazon Connect testing, automated IVR validation, and load & performance testing—along with a solid understanding of omni-channel and conversational AI solutions.

Key Responsibilities & Required Skills

Amazon Connect & IVR Testing

• Design and execute comprehensive test plans for Amazon Connect contact flows (DTMF/ASR), including native testing for automated flow validation using the Amazon Connect Endpoint Test Utility to verify WebRTC support and network connectivity.
• Test CloudFormation stacks, Lambda integrations, Amazon Lex bots, call center routing rules (skill, queue, priority, time-of-day), outbound dialers, and campaign management pipelines.
• Validate omni-channel routing across voice, chat, SMS, and email channels; verify Contact Control Panel (CCP), agent availability states, whisper flows, hold/transfer/escalation/callback scenarios, and supervisor monitoring tools.
• Test voice user interfaces (VUI) and advanced IVR systems; validate conversational flows for text-based bots (Web, Facebook Messenger, WhatsApp, etc.).
• Test Agentic AI and Natural Language Understanding (NLU) systems from AWS and Salesforce including Agentforce, Bedrock, Amazon Lex, Google DialogFlow, or similar conversational platforms; craft test cases covering user experience and persona across all interaction channels.
• Validate API integrations using Postman across Amazon Connect, Salesforce CRM (Service Cloud), and WFM platforms; test communications protocols including WebRTC and SIP; apply testing proficiency for AWS Lambda, S3, DynamoDB, and IAM in managing test environments.

Load, Performance & Automation

• Elicit requirements and define load and performance test scope; plan, script, execute, and analyze tests using JMeter, LoadRunner, or NeoLoad; leverage VUGen, Analysis, and Controller modules with deep scripting expertise.
• Develop and maintain automated test frameworks and CI/CD pipelines using Jenkins, GitLab CI/CD, or CodeDeploy for continuous validation of Amazon Connect deployments; SQL and AWS cloud platform knowledge required.
• Execute performance tests for web and web service applications with high transaction rates; generate comprehensive report summaries covering system resource trends, load metrics, and bottleneck analysis.
• Experience with Bespoken, Operata, Cyara, Hammer or any other IVR Automation tools

Reporting, Collaboration & Contact Center Domain

• Generate and analyze reports using Amazon Connect’s built-in metrics and Contact Lens to surface quality trends, defect patterns, and SLA compliance data for stakeholder review.
• Bring cross-platform contact center product knowledge (Genesys, Cisco, Avaya, Twilio, or similar) to benchmark Amazon Connect behavior and guide migration or integration test strategies.
• Lead SIT & UAT coordination including defect management with call recording references, business scenario refinement, and UAT walkthroughs; proficient in JIRA, Qtest/Qmetry, Postman, CloudWatch, Lucid, and softphone clients.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology – in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.   

The opportunity:

An experienced Release Manager, who leads teams to follow best practices in development standards and coding reviews. You have an enthusiasm for learning new skills and initiative to deliver the best outcomes for our clients.

You will be primarily responsible the management and protection of releases through, where appropriate, Build/Develop, QA, UAT, Pre-Prod and Production environments across multiple technical stacks including front ends, middleware, core commerce platforms and more.

What you’ll get to do:

• Negotiate, plan, and manage all release activities.
• Analyse risks and resolve issues that affect release scope, schedule, and quality.
• Work cohesively with external partners, suppliers, product owners, and system integrators (SI’s)
• Develop common strategies for release governance across multiple systems
• Communicate release details and schedules to the Business as required.
• Act as guardian to uphold the integrity of the branching strategy and ensure processes are optimised to enable frequent and smooth releases
• Know and understand impacts of branches and code merges in the repositories used by the dev teams.
• Work with third party managed-hosting providers to increase automated processes end-to-end
• Work with the development teams.
• Coach and help automate release processes.
• Inform senior management of enterprise-wide exposure to release risk and effectively mitigate it
• Create, track, and maintain a published release and deployment calendar.
• Know the tech stack of the development process so you can participate and discuss with the development teams the challenges of the full delivery workflow.
• Maintain release documentation and manage key information such as build and release procedures, dependencies, and notification lists.
• Work with respective teams for sign off including manual, automation, performance and security testing to name a few
• Work with Infrastructure teams to improve a process, pass awareness of potential problems risks and oversee that the process is fit for the Release process needs.
• Work closely with Project Management to ensure the efficiency of the delivery of Programmes and Projects (Control, Plan, Measure, Predict and React).
• Work with Service Management in the Post-Mortem analysis and improvements identification.
• Understand Infrastructure where applications will be deployed and the different technologies that can be involved in a complex e-commerce environment. This way you should build bridges between the product delivered and Infrastructure that supports it

What you should have:

• Experience in DevOps related release management including implementing and managing the release management lifecycle
• Knowledge of software development, preferably on web (e-commerce) sites.
• Knowledge in software build, repository, and maintenance tools like GitHub, Gitlab, Jenkins, Bitbucket or any other automation build and deployment tools.
• Experience working in agile environments with SCRUM methodologies.
• Passionate about delivering quality software and defending the customer/end-user perspective.
• Good communication skills and teamwork believer.
• Strong time management & organisational skills.
• Interested in automating things.
• You like to learn and investigate new technologies that the company is working with or will work in the future.
• Experience in Continuous Integration, Delivery, Deploy methodologies.
• Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy.

You will collaborate with our UK project team, so we’ll need you to be available until 18:00 PL

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

At VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team. 

#LI-HYBRID #LI-APAC

The opportunity:

The Technical Director will serve as the strategic technical lead for high-scale enterprise accounts. You will be responsible for bridging the gap between business ambitions (omnichannel growth, 3x scaling) and technical execution. This role requires a balance of hands-on architecture, rigorous performance engineering, and stakeholder management.

What you’ll be doing:

Platform & Architecture Leadership
The Technical Delivery Director will own the technical health and scalability of the platform, driving architectural improvements to support high concurrency environments (~100TPS), complex integrations, and frequent releases. They will lead root cause analysis of production issues and ensure long-term remediation, with a strong focus on performance, stability, and release quality in high-traffic environments. The role also requires establishing a culture of rigorous problem-solving and leading the creation of audit-ready root cause analyses (RCAs) that include deep-dive data, clear timelines, and actionable long-term fixes to prevent recurrence.
 
Delivery & Process Excellence
This role is responsible for strengthening delivery discipline across engineering, QA, product & support teams by identifying systemic risks and improving release processes, regression control, sprint predictability, and dependency management. The Technical Delivery Director will work closely with Scrum Masters and Business Analysts to ensure planning is outcome-driven and aligned with client KPIs.
 
Cross-Workstream Coordination
The Technical Delivery Director will oversee coordination across multiple workstreams, including engineering, production support, monitoring, data and reporting, UI/UX, and integration teams. The role requires ensuring these teams operate with clear ownership, aligned priorities, and strong communication, particularly during releases, campaigns, and incident situations, while establishing effective operational rhythms such as platform health reviews and release readiness checkpoints.
 
Stakeholder & Client Leadership
A critical part of the role is stakeholder leadership. The Technical Delivery Director will serve as the senior technical counterpart to client stakeholders and lead the client on technical strategy rather than waiting for client-driven directions. As part of this, the Technical Director will need to translate complex technical issues into clear business impacts, leading incident response and war-room coordination, and providing structured executive updates to maintain client confidence.

What we want from you:

• 12-15 years of intensive experience in developing high-performing Magento 2 applications.
•  Proven track record of managing platforms with high transactions per second (TPS) and complex 3rd party integrations (Loyalty, PIM, MDM).
•  Demonstrated ability to lead code reviews, mentor senior developers, and drive architectural discussions.
•  B.Tech/B.E/MCA/Mtech in Computer Science or related field.
• Adobe Certified Expert - Adobe Commerce Developer (formerly Magento 2 Certification) is highly preferred.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology – in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.   

The opportunity:

An experienced Release Manager, who leads teams to follow best practices in development standards and coding reviews. You have an enthusiasm for learning new skills and initiative to deliver the best outcomes for our clients.

You will be primarily responsible the management and protection of releases through, where appropriate, Build/Develop, QA, UAT, Pre-Prod and Production environments across multiple technical stacks including front ends, middleware, core commerce platforms and more.

What you’ll get to do:

• Negotiate, plan, and manage all release activities.
• Analyse risks and resolve issues that affect release scope, schedule, and quality.
• Work cohesively with external partners, suppliers, product owners, and system integrators (SI’s)
• Develop common strategies for release governance across multiple systems
• Communicate release details and schedules to the Business as required.
• Act as guardian to uphold the integrity of the branching strategy and ensure processes are optimised to enable frequent and smooth releases
• Know and understand impacts of branches and code merges in the repositories used by the dev teams.
• Work with third party managed-hosting providers to increase automated processes end-to-end
• Work with the development teams.
• Coach and help automate release processes.
• Inform senior management of enterprise-wide exposure to release risk and effectively mitigate it
• Create, track, and maintain a published release and deployment calendar.
• Know the tech stack of the development process so you can participate and discuss with the development teams the challenges of the full delivery workflow.
• Maintain release documentation and manage key information such as build and release procedures, dependencies, and notification lists.
• Work with respective teams for sign off including manual, automation, performance and security testing to name a few
• Work with Infrastructure teams to improve a process, pass awareness of potential problems risks and oversee that the process is fit for the Release process needs.
• Work closely with Project Management to ensure the efficiency of the delivery of Programmes and Projects (Control, Plan, Measure, Predict and React).
• Work with Service Management in the Post-Mortem analysis and improvements identification.
• Understand Infrastructure where applications will be deployed and the different technologies that can be involved in a complex e-commerce environment. This way you should build bridges between the product delivered and Infrastructure that supports it

What you should have:

• Experience in DevOps related release management including implementing and managing the release management lifecycle
• Knowledge of software development, preferably on web (e-commerce) sites.
• Knowledge in software build, repository, and maintenance tools like GitHub, Gitlab, Jenkins, Bitbucket or any other automation build and deployment tools.
• Experience working in agile environments with SCRUM methodologies.
• Passionate about delivering quality software and defending the customer/end-user perspective.
• Good communication skills and teamwork believer.
• Strong time management & organisational skills.
• Interested in automating things.
• You like to learn and investigate new technologies that the company is working with or will work in the future.
• Experience in Continuous Integration, Delivery, Deploy methodologies.
• Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy.

You will collaborate with our UK project team, so we’ll need you to be available until 18:00 PL

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

At VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team. 

#LI-HYBRID #LI-APAC

Responsibilities:
○ Design and develop new software applications from scratch
○ Work with developers and other teams across the company to build new features and tools.
○ Add new product features using NodeJS language.
○ Write code which is micro services complaint and can be reused.
○ Own problems end-to-end, thinking through everything from user experience, data models, scalability, operability and ongoing metrics.
○ Uphold our high engineering standards and bring consistency to the codebases, infrastructure, and processes you will encounter.
○ Test and debug code, Monitor and troubleshoot production issues
○ Collaborate with experts in product, design, and operations.
○ Proactive and prompt analysis and identification of functional bugs and performance issues

Requirements:
○ Enjoy being a generalist, working on both the frontend, backend, and everything in between to tackle problems and delight customers.
○ Thinking about tools and services, and writing high quality code.
○ We write code using NodeJs, React and other languages like javascript, typescript, Python, shell scripts, AWS cloud services.
○ We use productivity enhancement tools like copilot, cursor etc.
○ Strong knowledge of Databases (either NoSql or RDBMS), DynamoDB and postgres preferred.
○ Rest API development
○ Unit testing of REST API and server side components on NodeJS
○ Working on CI/CD pipeline.
○ Server caching optimisations using memcache, etc
○ Authentication mechanisms like SAML SSO, MFA, etc
○ If you have worked on Integrations across various systems using APIs or messages that experience will be good to have.
○ Taking pride in working on projects to successful completion, involving a wide variety of technologies and systems.
○ Putting yourself in the shoes of your users, and creating an intuitive, delightful experience.
○ You should have understanding around Security for Web Applications and backend processes. Security is very important for us.
○ Holding yourself and others to a high bar when working with production systems.
○ Stitching many different services and processes together, even if you have not worked with them before.
○ Strong understanding of front-end and back-end technologies
○ Experience working in an agile development environment

Experience
○ 3-5 years experience in the IT/Technology industry.
○ 3+ years of experience in NodeJs
○ 3+ years of experience in NoSql / RDBMS, DynamoDB and postgres preferred.
○ 2+ years of experience in working on code version source control tools like Git
○ Experience in sonarqube, use of copilot or similar productivity enhancement tools

Engineering at Enboarder:
○ We work in an environment where it matters to make the right design decisions the first time, and as a result, take on less technical debt.
○ We roll out code to production every 2 weeks.
○ We’re big fans of micro services architecture and are moving a lot of products towards micro services.
○ We like to experiment with new features and do not see failures as bad, but building blocks for future features.
○ We use AWS as our Infrastructure and continually improve. We provide ample opportunities to learn and use new AWS features.
○ Product is a highly collaborative initiative across multiple teams. Engineers are expected to understand and have product input, designing systems towards our long-term product vision.
○ Our customers are fine with fewer features, but are not ok with broken features.
○ People have a strong sense of ownership and accountability for what they’re building.
○ What we build today will be the foundation for other systems in the future.
○ We are very frank on discussing technical matters. If one disagrees with how things are being done, we encourage them to speak up and help us get to the truth faster.

*NOTE:* Hybrid work with 3 days in office.

Responsibilities:
○ Design and develop new software applications from scratch
○ Work with developers and other teams across the company to build new features and tools.
○ Add new product features using Python language.
○ Write code which is micro services complaint and can be reused.
○ Own problems end-to-end, thinking through everything from user experience, data models, scalability, operability and ongoing metrics.
○ Uphold our high engineering standards and bring consistency to the codebases, infrastructure, and processes you will encounter.
○ Test and debug code, Monitor and troubleshoot production issues
○ Collaborate with experts in product, design, and operations.
○ Proactive and prompt analysis and identification of functional bugs and performance issues

Requirements:
○ Enjoy being a generalist, working on both the frontend, backend, and everything in between to tackle problems and delight customers.
○ Thinking about tools and services, and writing high quality code.
○ We write code using Python, React and other languages like javascript, typescript, nodejs, shell scripts, AWS cloud services.
○ We use productivity enhancement tools like copilot, cursor etc.
○ Strong knowledge of Databases (either NoSql or RDBMS), DynamoDB and postgres preferred.
○ Strong experience with REST API development, Flask API, and JSON handling.
○ Hands-on experience with Python frameworks or libraries (any of the following is a plus): PySpark, Pandas, NumPy, asyncio, etc.
○ Exposure to ML / GenAI workflows is a strong advantage (model integration, vector DBs, embeddings pipelines, etc.)
○ Unit testing of REST API and server side components on Python
○ Working on CI/CD pipeline.
○ Server caching optimisations using memcache, etc
○ Authentication mechanisms like SAML SSO, MFA, etc
○ If you have worked on Integrations across various systems using APIs or messages that experience will be good to have.
○ Taking pride in working on projects to successful completion, involving a wide variety of technologies and systems.
○ Putting yourself in the shoes of your users, and creating an intuitive, delightful experience.
○ You should have understanding around Security for Web Applications and backend processes. Security is very important for us.
○ Holding yourself and others to a high bar when working with production systems.
○ Stitching many different services and processes together, even if you have not worked with them before.
○ Strong understanding of front-end and back-end technologies
○ Experience working in an agile development environment
○ Knowledge of nodejs is nice-to-have, however not a must.

Experience
○ 4-7 years experience in the IT/Technology industry.
○ 4+ years of experience in Python
○ 3+ years of experience in NoSql / RDBMS, DynamoDB and postgres preferred.
○ 3+ years of experience in working on code version source control tools like Git
○ Experience in sonarqube, use of copilot or similar productivity enhancement tools

Engineering at Enboarder:
○ We work in an environment where it matters to make the right design decisions the first time, and as a result, take on less technical debt.
○ We roll out code to production every 2 weeks.
○ We’re big fans of micro services architecture and are moving a lot of products towards micro services.
○ We like to experiment with new features and do not see failures as bad, but building blocks for future features.
○ We use AWS as our Infrastructure and continually improve. We provide ample opportunities to learn and use new AWS features.
○ Product is a highly collaborative initiative across multiple teams. Engineers are expected to understand and have product input, designing systems towards our long-term product vision.
○ Our customers are fine with fewer features, but are not ok with broken features.
○ People have a strong sense of ownership and accountability for what they’re building.
○ What we build today will be the foundation for other systems in the future.
○ We are very frank on discussing technical matters. If one disagrees with how things are being done, we encourage them to speak up and help us get to the truth faster.

*NOTE:* Hybrid work with 3 days in office.

BOLD is seeking for Devops professional to own the production ML environments and MLOps infrastructure within infrastructure and data science teams. Handle day-to-day support, ad-hoc requests, and cross-team projects. Architect scalable MLOps pipelines using AWS services like SageMaker, EMR, and OpenSearch.

ABOUT THIS TEAM

Infrastructure team provides various services including automation, observability, cloud/server/network architectures, CICD, infrastructure as code, database administration, incident management, vendor management, security and compliance, and acquiring new skills. These services help to improve efficiency, reduce errors, and ensure fast and reliable application releases while maintaining security and compliance. Techops help teams monitor applications and infrastructure, create resilient infrastructure, identify and resolve IT service issues, manage vendors, and ensure cloud security and compliance. The team also focuses on continuous learning and implementing new technologies to provide better value to the organization.

WHAT YOU’LL DO

• Design and maintain end-to-end MLOps pipelines for data ingestion, feature engineering, model training, deployment, and monitoring. 
• Productionize ML/GenAI services, collaborating with data scientists on model serving and workflow optimization. 
• Implement monitoring, alerting, and observability to reduce MTTR and ensure production reliability. 
• Manage data/feature stores and search infrastructure for scalable ML inference. 
• Automate CI/CD for ML models and infrastructure with governance and security compliance. 
• Handle security patching, cost optimization, and 24x7 on-call rotations for critical services. 
• Coordinate cross-functionally with development, QA, ops, and data teams to innovate build/deployment processes.​ 

WHAT YOU’LL NEED

• 4.5+ years (Sr Engineer)/7+ years (Module Lead) in AWS MLOps with hands-on SageMaker (Pipelines, Model Registry, Studio), EMR, OpenSearch (kNN/vector search). 
• Python/Bash scripting for CI/CD, provisioning, monitoring of  FastAPI/Spring Boot web services; and Linux servers (Solr/OpenSearch). 
• AWS services (S3, DynamoDB, Lambda, Step Functions) with cost control, reporting; databases (MySQL, MongoDB). 
• Strong Linux and networking fundamentals;  
• Hands-on expertise in ML tools (MLFlow, Airflow, Metaflow, ONNX).​ 

EXPERIENCE-

• MLOps Sr. Engineer, DevOps - 4.5+ years 

#LI-SV1

Service Desk Engineer

Position Overview: 

The Service Desk Engineer is responsible for providing first-level and second-level technical support to end users, ensuring timely resolution of incidents and service requests. This role plays a critical part in maintaining system availability, user productivity, and service quality in a fast-paced IT environment.

Roles and Responsibilities: 

• Provide L1 support for incidents and service requests via phone, email, chat, and ticketing tools.
  ● Diagnose, troubleshoot, and resolve hardware, software, network, and application issues.
  ● Log, track, and manage tickets in ITSM tools in accordance with SLAs.
  ● Escalate complex issues to L3 teams with proper documentation and analysis.
  ● Support user onboarding/offboarding, access management, and asset provisioning.
  ● Monitor systems and alerts, and proactively identify potential issues.
  ● Assist in incident, problem, and change management activities.
  ● Maintain and update knowledge base articles and standard operating procedures.
  ● Ensure compliance with security, access control, and audit requirements.
  
  

 Must Have Skills:

• 2–5 years of experience in IT Service Desk or Technical Support roles.
• Strong knowledge of Windows/Mac OS, basic networking, and common enterprise applications.
• Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy.
• Understanding of ITIL processes (Incident, Request, Problem Management).
• Good troubleshooting and analytical skills.
• Strong verbal and written communication skills.
  
  

Good to Have Skills:

• Experience in FinTech, BFSI, or regulated environments.
• Exposure to cloud platforms (AWS, Azure, GCP).Knowledge of Active Directory, VPNs, and access management. 
• ITIL certification (Foundation preferred).
  
  

Key Attributes

• Customer-focused and service-oriented mindset.
• Ability to work in shifts, including 24x7 support environments.
• Strong attention to detail and documentation.
• Ability to work under pressure and manage multiple tasks.

Location: 

• Noida