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Head of Communications, Africa
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline is looking for a Head of Communications for Africa — a strategic leader who can set and drive an ambitious communications vision while also rolling up their sleeves to execute in a fast-paced, high-growth, resource-constrained environment.
You will serve as a critical member of the Africa leadership team and a thought partner to senior executives. This role spans in-country marketing, external communications, internal communications, and executive communications, and requires someone who thrives as both a big-picture strategist and a hands-on operator. You will own Zipline’s narrative in Africa, strengthen our brand across markets, and help champion the impact Zipline creates for governments, partners, and communities.
You understand what it takes to build trust with leaders, influence stakeholders, and guide decision-making during moments of opportunity and uncertainty.
This role is open within Africa, preferably in one of the markets we have a presence in (Ghana, Nigeria, Cote d'Ivoire, Rwanda, Kenya), with frequent travel across the region.
What You’ll Do
External Communications & PR
- Own Zipline Africa’s external communications strategy across all markets.
- Lead media relations, crisis communications, thought leadership, and proactive storytelling.
- Build and maintain relationships with journalists, industry groups, partners, and government stakeholders.
- Develop compelling narratives that communicate Zipline’s impact, innovation, and mission.
- Oversee press releases, media briefings, speaking engagements, conferences, and signature events.
Internal Communications
- Drive internal communications for Africa, ensuring clarity, alignment, and visibility for key initiatives.
- Partner with Africa leadership to craft messages for All Hands, org-wide updates, and internal moments that build culture.
- Ensure communication systems scale across countries and teams.
Executive Communications
- Prepare senior executives (including regional leadership) for key speeches, media opportunities, and strategic conversations.
- Develop messaging, presentations, briefing materials, and talking points.
- Ensure leaders communicate with clarity, alignment to global priorities, and cultural sensitivity across markets.
Leadership & Cross-Functional Partnership
- Serve as a trusted advisor to the Africa leadership team.
- Partner closely with global communications while tailoring strategy to Africa’s unique context.
- Influence decision-making, challenge assumptions, and articulate the communications implications of business choices.
- Build and manage agency relationships (PR, digital, creative) and leverage them efficiently in a resource-constrained environment.
- Build and lead a small yet mighty in-house team
What You’ll Bring
Must-Have Experience
- 8 years of relevant professional experience and at least 2-3 years building/managing a team/function
- Significant leadership experience in communications, PR, crisis management, or strategic communications.
- Success working in high-growth, high-complexity environments and thriving with limited resources.
- Demonstrated ability to operate as both a strategic leader and hands-on executor.
- Experience navigating and communicating across multiple African markets.
- Strong judgment, narrative development skills, and the ability to influence senior stakeholders.
- Ability to craft clear, compelling written and verbal communications for diverse audiences.
- Experience managing agencies and coordinating cross-functional partners.
- Professional polish and strong stakeholder presence.
What Else You Need to Know
Ready to apply?
Apply to Zipline
About LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.
As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.
We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.
Location: Remote – Open to candidates based in Latin America, Eastern Europe, or South Africa.
About the Role
This is not a "manage the team and send a weekly report" role. We need someone who has been in the trenches — who knows what it feels like to be on the phones, who can coach a rep through a tough objection on a Tuesday afternoon, and who also knows how to read a conversion dashboard and make a call.
You'll be leading our inbound and outbound patient conversion team. That means owning performance, owning the pipeline, and building the playbooks that don't exist yet. If you need a polished process handed to you before you can start — this isn't the right fit.
What You'll Own
- Lead and coach a remote team of Sales Representatives — set daily, weekly, and monthly KPIs and hold people to them with support, not just pressure
- Dig into where leads are dropping off — improve inbound conversion rates and outbound reactivation, and know the numbers well enough to know what to fix
- Build the sales process as you go — write scripts, refine messaging, review call recordings, and give reps real, specific feedback
- Maintain clean pipeline discipline, forecast accurately, and work closely with marketing and ops to make sure the leads coming in are worth working
What Success Looks Like at 90 Days
- Inbound conversion rate is trending up
- Reps have clear KPIs and daily accountability
- Lead drop-off has measurably decreased
- Sales scripts and objection frameworks are documented
- Pipeline reporting is consistent and reliable
- Outbound reactivation is running as a real motion
What we're looking for:
- 4+ years in sales and 2+ years managing a team — and you've personally closed deals, not just managed people who do
- You can point to specific conversion rates you've improved and explain exactly how you did it
- You've generated or sourced your own leads before — you know what it takes to build pipeline, not just work it
- You've built or rebuilt a sales process from scratch — not just inherited one
- You understand inbound conversion and outbound prospecting — not just one or the other
- Background in telehealth, healthtech, SaaS, or DTC is a strong plus
- You actively use AI tools in your workflow — for coaching, reporting, outreach, or process improvement (not just "I've tried ChatGPT")
- Comfortable with ambiguity — you build structure rather than wait for it
- Able to work U.S. business hours consistently and communicate clearly in English
This Role Is NOT a Fit If You:
❌Have only managed but haven't personally sold in years
❌Can't speak to specific numbers — conversion rates, pipeline value, lead sources
❌ Need a fully built system before you can perform
❌ Manage through motivation only — no metrics, no accountability conversations
❌ Prefer corporate pace, formal hierarchy, or long approval cycles
❌ Have only managed in-person teams and have never worked fully remote
Compensation
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Base salary + performance-based incentives
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This is a full-time contractor role (40 hrs/week). No benefits or employment contract.
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Details will be shared during the interview process.
How to Apply
If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.
This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.
LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.
Please note: This role requires professional-level English communication and availability to work U.S. business hours.
Ready to apply?
Apply to Lumimeds