How you'll help us achieve it

We are hiring Agent Operations Territory Leads to manage product rollouts and supervise agents in different cities. You will also represent Wave, oversee our distribution and marketing, interact with users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services.

In this role, you'll;

• Manage agent recruitment by leading a team of agent openers who will recruit and train agents within your territory.
• Ensure agent quality and compliance with legal and policy requirements.
• Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.
• Collaborate with the BTL team to have a well-branded and equipped agent network.
• Collaborate with the agent liquidity team to monitor the cash and float availability at agent locations.
• Manage risk through routine visits to report emerging issues and assess the performance of agents in your territory.
• Identify underperforming agents, close their accounts, recover Wave items and equipment, and ensure that branding materials are removed.
• Serve as the primary contact for all agency networks acquiring Wave products within your territory.
• Champion excellent customer service among distributors and agents within your territory.  

Requirements

• Fluent in French and with a good command of the local language.  
• At least 2 years of relevant work experience, specifically managing an agent network in Niger, including a minimum of 1 year of experience managing field-based teams.
• Located or willing to relocate in the following cities: Tahoua, Arlit, Dogondoutchi, and Maradi.
• Bachelor’s degree in Sales, Marketing, or an equivalent.  

Key details

• Location: This is a field role. You will be based in the upcountry and may travel to other field locations nationwide, as needed, to support business requirements. 
• Contract type: 6 months fixed-term contract. 
• Work authorization in Niger is required.  

You might be a good fit if you

• Demonstrate strong leadership and people management skills.
• Feel energized by field work, as this role is heavily operations-focused.
• Pay close attention to detail and strive for excellence in everything you do.
• Communicate clearly and proactively, independently following through on tasks and effectively managing team priorities.
• Thrive in teamwork while also performing well independently.
• Show intellectual curiosity, approach problems creatively, and view failure as a catalyst for innovation and growth.
• Communicate frequently and effectively, both in writing and in person — even to the point of over-communication.
• Display tenacity and a willingness to go the extra mile to complete tasks.
• Are tech-savvy, comfortable working with Excel, and are able to adopt new tools.

#LI-MS1

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Purpose

The Lead, Inbound Sales is responsible for driving consistent revenue performance across the inbound sales team by coaching, managing, and developing a team of Inbound Sales agents. You will serve as the operational backbone of the inbound function, ensuring process adherence, maintaining pipeline health, hitting team targets, and creating a culture of continuous improvement. This role bridges frontline execution and sales leadership, combining hands-on deal involvement with day-to-day team management.

Key Responsibilities

Team Leadership & Coaching

• Lead & Develop: Manage a team of Inbound Sales Representatives, providing daily guidance, motivation, and performance support.
• Coach: Conduct regular 1:1s, call reviews, and coaching sessions to develop reps' product knowledge, objection handling, and closing skills.
• Onboard: Onboard new team members, ensuring they are fully ramped within the first 90 days in line with defined success metrics.
• Performance Management: Identify skill gaps across the team and design targeted coaching plans or escalate training needs to the Sales Manager.

Sales Operations & Performance

• Drive Targets: Own team-level sales targets (weekly, monthly, quarterly) and ensure reps consistently meet or exceed individual quotas.
• Track Activity: Monitor daily activity metrics, calls made, demos conducted, leads qualified, deals closed, and intervene proactively when performance dips.
• Deal Support: Step in to support complex or high-value deals, co-selling where needed to rescue at-risk opportunities.
• Pipeline Management: Maintain and enforce accurate CRM hygiene across the team, reviewing pipeline data and deal stages regularly.

Process & Quality Assurance

• Process Adherence: Ensure all inbound inquiries are responded to on schedule and in line with the defined business process.
• Quality Control: Review and score sales calls and demos for quality; share feedback in structured call review sessions.
• Continuous Improvement: Identify and flag recurring bottlenecks in the lead-to-conversion journey and work with cross-functional teams to resolve them.
• Handoff Management: Own the smooth handoff process between Sales and Onboarding, ensuring customers transition seamlessly post-purchase.

Cross-Functional Collaboration

• Marketing Feedback: Provide structured feedback on lead quality from various channels to the Marketing, Business, and Growth teams.
• Product Alignment: Collaborate with Product and Customer Success to stay current on platform updates, ensuring the team delivers accurate and compelling demos.
• Leadership Reporting: Represent the inbound team in sales leadership meetings, reporting on performance, blockers, and team insights.

Reporting & Analysis

• Reporting: Prepare weekly and monthly team performance reports for the Growth Manager, including quota attainment, conversion rates, and activity data.
• Analysis: Analyse team performance trends and recommend data-driven improvements to the inbound sales process.

Qualifications & Experience

• 4 - 8 years of experience in inbound or SaaS sales, with at least 4 years in a team lead, senior, or supervisory capacity
• Demonstrated track record of consistently meeting or exceeding individual sales quotas
• Experience coaching or mentoring junior sales reps, either formally or informally
• Proficiency with CRM tools (e.g., HubSpot, Salesforce, Zoho) and sales engagement platforms
• Excellent verbal and written communication skills,  able to run effective meetings, deliver feedback, and present to leadership
• Strong analytical skills, comfortable reading pipeline data, identifying trends, and making decisions from metrics
• Bachelor's degree or equivalent work experience preferred

About You

• You're a natural motivator who leads by example. Your team performs well because they trust and respect you
• You balance accountability with empathy; you hold people to high standards while genuinely investing in their growth
• You're comfortable in ambiguity and can make sound decisions quickly, especially when the team needs direction
• You're data-driven but people-first, you use numbers to guide decisions, not to manage by fear
• You thrive in fast-paced environments and can manage competing priorities without losing focus
• You take ownership. If the team misses a target, you look inward before looking outward

What Success Looks Like (First 90 Days)

• Weeks 1–2: Complete full product and process onboarding. Shadow all reps on calls and demos. Establish 1:1 cadences with each team member.
• Weeks 3–4: Run first structured call review sessions. Identify top performers and reps needing coaching. Audit CRM for pipeline accuracy.
• Month 2: Implement at least one process improvement based on early observations. Begin tracking team KPIs on a weekly basis.
• Month 3: Team achieves 85–100% of the monthly quota. All reps have active coaching plans. First performance report delivered to Sales Manager.

What we can offer you

Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks.

Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the operations lead.
• A behavioural and technical interview with the business lead.

Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Location: Hybrid (with scheduled HQ report)

Role Overview

The Team Lead – Field Risk & Internal Control provides strategic and operational leadership over field-based risk monitoring activities related to the marketing network in the field. The role is responsible for supervising investigations into misconduct and double-dealing, ensuring consistent application of internal control standards, and translating field-level intelligence into actionable risk insights for management.

This role serves as the control owner for overseeing the field marketing team, ensuring investigations are risk-based, evidence-driven, and aligned with internal governance frameworks.

Key Responsibilities

Team Leadership & Oversight

• Provide day-to-day supervision, guidance, and performance management for Field Risk & Internal Control Associates. 
• Review investigation plans, fieldwork scope, and evidence quality to ensure consistency and objectivity. 
• Approve investigation conclusions and ensure appropriate escalation of high-risk cases. 
• Build team capability through coaching, on-the-job training, and structured feedback.

Investigation Governance & Quality Assurance

• Oversee investigations into BRM misconduct, including double-dealing, unethical field behavior, unauthorized agent onboarding, or policy breaches.
• Oversee BRM-related whistleblowing cases, ensuring confidentiality, non-retaliation, and alignment with whistleblowing policy.
• Ensure investigations follow approved protocols, documentation standards, and confidentiality requirements.
• Validate evidence, interview summaries, and findings before submission to senior management or disciplinary panels.
• Ensure proper evidence preservation, documentation standards, and chain-of-custody practices to support disciplinary or legal actions
• Act as the second-level reviewer for sensitive or complex cases.
• Attend to disciplinary cases involving field staff

Risk Analytics & Thematic Review

• Review BRM field data, dashboards, and investigation outcomes to identify recurring themes, emerging risks, and systemic control gaps.
• Coordinate periodic thematic reviews (e.g., double-dealing trends, onboarding abuse, agent complaints).
• Translate field findings into control improvement recommendations and risk mitigation plans.
• Support development and maintenance of BRM risk indicators and field risk dashboards.

Internal Control & Process Improvement

• Assess the effectiveness of internal controls governing BRM activities and agent lifecycle management.
• Partner with Operations, Sales, Compliance, and HR to strengthen preventive and detective controls.
• Track remediation actions and ensure timely closure of identified control weaknesses.
• Contribute to updates of SOPs, investigation manuals, and field control frameworks.

Reporting & Senior Stakeholder Engagement

• Prepare consolidated reports on field investigations, misconduct trends, and risk exposure for senior management and committees.
• Provide risk-based input into disciplinary decisions, policy reviews, and performance management processes.
• Act as the primary escalation point for significant field risk incidents involving BRMs.
• Support Internal Audit and external reviewers during field-related audits or regulatory reviews.

Candidate Profile

Experience and Qualifications

• Bachelor’s degree in Risk Management, Accounting, Law, Business Administration, or a related field. 
• Experience managing whistleblowing or misconduct investigation frameworks. 
• Familiarity with risk and control frameworks (COSO, Three Lines Model, Operational Risk). 
• Experience supporting disciplinary committees or senior risk forums. 
• Minimum of 6–8 years’ experience in internal control, operational risk, investigations, internal audit, or compliance within financial services or fintech. 
• At least 2 years in a supervisory or team-lead role.

Skills and Attributes

• Strong judgment and decision-making capability in sensitive investigation matters.
• Advanced analytical skills with the ability to interpret field data and risk trends.
• High ethical standards, discretion, and independence.
• Excellent report writing, stakeholder communication, and escalation management skills.
• Practical understanding of agent banking, POS distribution, or field sales structures.

What we can offer you

Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.

Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the operations lead.
• A behavioural and technical interview with the business lead.

Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Location: Hybrid (with scheduled HQ report)

Role Overview

The Team Lead – Field Risk & Internal Control provides strategic and operational leadership over field-based risk monitoring activities related to the marketing network in the field. The role is responsible for supervising investigations into misconduct and double-dealing, ensuring consistent application of internal control standards, and translating field-level intelligence into actionable risk insights for management.

This role serves as the control owner for field marketing team oversight, ensuring investigations are risk-based, evidence-driven, and aligned with internal governance frameworks.

Key Responsibilities

Team Leadership & Oversight

• Provide day-to-day supervision, guidance, and performance management for Field Risk & Internal Control Associates. 
• Review investigation plans, fieldwork scope, and evidence quality to ensure consistency and objectivity. 
• Approve investigation conclusions and ensure appropriate escalation of high-risk cases. 
• Build team capability through coaching, on-the-job training, and structured feedback.

Investigation Governance & Quality Assurance

• Oversee investigations into BRM misconduct, including double-dealing, unethical field behavior, unauthorized agent onboarding, or policy breaches.
• Oversee BRM-related whistleblowing cases, ensuring confidentiality, non-retaliation, and alignment with whistleblowing policy.
• Ensure investigations follow approved protocols, documentation standards, and confidentiality requirements.
• Validate evidence, interview summaries, and findings before submission to senior management or disciplinary panels.
• Ensure proper evidence preservation, documentation standards, and chain-of-custody practices to support disciplinary or legal actions
• Act as the second-level reviewer for sensitive or complex cases.
• Attend to disciplinary cases involving field staff

Risk Analytics & Thematic Review

• Review BRM field data, dashboards, and investigation outcomes to identify recurring themes, emerging risks, and systemic control gaps.
• Coordinate periodic thematic reviews (e.g., double-dealing trends, onboarding abuse, agent complaints).
• Translate field findings into control improvement recommendations and risk mitigation plans.
• Support development and maintenance of BRM risk indicators and field risk dashboards.

Internal Control & Process Improvement

• Assess the effectiveness of internal controls governing BRM activities and agent lifecycle management.
• Partner with Operations, Sales, Compliance, and HR to strengthen preventive and detective controls.
• Track remediation actions and ensure timely closure of identified control weaknesses.
• Contribute to updates of SOPs, investigation manuals, and field control frameworks.

Reporting & Senior Stakeholder Engagement

• Prepare consolidated reports on field investigations, misconduct trends, and risk exposure for senior management and committees.
• Provide risk-based input into disciplinary decisions, policy reviews, and performance management processes.
• Act as the primary escalation point for significant field risk incidents involving BRMs.
• Support Internal Audit and external reviewers during field-related audits or regulatory reviews.

Candidate Profile

Experience and Qualifications

• Bachelor’s degree in Risk Management, Accounting, Law, Business Administration, or a related field. 
• Experience managing whistleblowing or misconduct investigation frameworks. 
• Familiarity with risk and control frameworks (COSO, Three Lines Model, Operational Risk). 
• Experience supporting disciplinary committees or senior risk forums. 
• Minimum of 6–8 years’ experience in internal control, operational risk, investigations, internal audit, or compliance within financial services or fintech. 
• At least 2 years in a supervisory or team-lead role.

Skills and Attributes

• Strong judgment and decision-making capability in sensitive investigation matters.
• Advanced analytical skills with the ability to interpret field data and risk trends.
• High ethical standards, discretion, and independence.
• Excellent report writing, stakeholder communication, and escalation management skills.
• Practical understanding of agent banking, POS distribution, or field sales structures.

What we can offer you

Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.

Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the operations lead.
• A behavioural and technical interview with the business lead.

Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Location: Remote – Open to candidates based in Latin America, Eastern Europe, or South Africa.

About the Role

This is not a "manage the team and send a weekly report" role. We need someone who has been in the trenches — who knows what it feels like to be on the phones, who can coach a rep through a tough objection on a Tuesday afternoon, and who also knows how to read a conversion dashboard and make a call.

You'll be leading our inbound and outbound patient conversion team. That means owning performance, owning the pipeline, and building the playbooks that don't exist yet. If you need a polished process handed to you before you can start — this isn't the right fit.

What You'll Own

• Lead and coach a remote team of Sales Representatives — set daily, weekly, and monthly KPIs and hold people to them with support, not just pressure
• Dig into where leads are dropping off — improve inbound conversion rates and outbound reactivation, and know the numbers well enough to know what to fix
• Build the sales process as you go — write scripts, refine messaging, review call recordings, and give reps real, specific feedback
• Maintain clean pipeline discipline, forecast accurately, and work closely with marketing and ops to make sure the leads coming in are worth working

What Success Looks Like at 90 Days

• Inbound conversion rate is trending up
• Reps have clear KPIs and daily accountability
• Lead drop-off has measurably decreased
• Sales scripts and objection frameworks are documented
• Pipeline reporting is consistent and reliable
• Outbound reactivation is running as a real motion

What we're looking for:

• 4+ years in sales and 2+ years managing a team — and you've personally closed deals, not just managed people who do
• You can point to specific conversion rates you've improved and explain exactly how you did it
• You've generated or sourced your own leads before — you know what it takes to build pipeline, not just work it
• You've built or rebuilt a sales process from scratch — not just inherited one
• You understand inbound conversion and outbound prospecting — not just one or the other
• Background in telehealth, healthtech, SaaS, or DTC is a strong plus
• You actively use AI tools in your workflow — for coaching, reporting, outreach, or process improvement (not just "I've tried ChatGPT")
• Comfortable with ambiguity — you build structure rather than wait for it
• Able to work U.S. business hours consistently and communicate clearly in English

This Role Is NOT a Fit If You:

❌Have only managed but haven't personally sold in years

❌Can't speak to specific numbers — conversion rates, pipeline value, lead sources

❌ Need a fully built system before you can perform

❌ Manage through motivation only — no metrics, no accountability conversations

❌ Prefer corporate pace, formal hierarchy, or long approval cycles

❌ Have only managed in-person teams and have never worked fully remote

Compensation

• Base salary + performance-based incentives

• This is a full-time contractor role (40 hrs/week). No benefits or employment contract.

• Details will be shared during the interview process.