The Pipeline Operations first-line team proactively monitors exceptions based on timeliness and data quality in a top-down manner, alongside managing our clients’ ever-changing priorities and corresponding queries. As an associate analyst, you will be responsible for managing day-to-day tasks focused on client service delivery related to Benchmark and Index solutions. You must ensure that your deliverables meet both client SLA requirements and team goals. Additionally, you will work with your team to deliver projects and help enhance workflow and procedures.  

Key Responsibilities  

BAU Management 

• Perform BAU activities with strong familiarity and adherence to existing protocols for Query and Exception Management. 

• Apply standard workflows to independently resolve simple queries. 

• Understand the logic behind product settings and replicate verification steps to identify and resolve failures. 

• Monitor alert timelines and accurately capture delay delivery.  

• Maintain consistent quality in task execution, aligned with internal BAU expectations.  

SLA Management 

• Provide timely updates for SLA‑bound client requests. 

• Ensure all activities meet agreed client turnaround expectations. 

 Project Management  

• Participate in team initiatives and contribute to project ideation aligned with roadmap goals. 

• Collaborate with cross‑functional teams to support project execution and improvements.  

Incident Management 

• Track incidents accurately and maintain clear understanding of incident detection and operational impact. 

• Follow standard procedures to detect issues and raise incident tickets appropriately. 

• Communicate incident details clearly and support root‑cause discussions when required.  

 Stakeholder Management  

• Demonstrate collaboration and confidence when working with team members and responding to internal stakeholders. 

• Follow structured communication guidelines for cross‑team coordination. 

• Provide detailed, context‑rich documentation when raising blockers or requesting support.  

 Change & Process Management 

• Support reviewing and updating internal knowledge documentation. 

• Understand historical fixes and propose potential solutions for exceptions identified. 

• Learn and adopt newly introduced tools, processes, and workflows. 

• Identify inefficiencies in BAU processes and suggest incremental improvements. 

Communication Management 

• Communicate professionally and clearly in client interactions while following internal communication guidelines. 

• Respond to basic client queries independently and escalate complex issues when needed. 

• Collaborate effectively with internal team members. 

Mentorship 

• Receive ongoing mentoring from senior team members. 

• Participate in development activities to build skills toward advanced responsibilities. 

 Skills & Competencies 

Technical Skills 

• Understanding of UI-based platforms, financial data workflows (benchmark and index is plus), and issue resolution processes 

• Familiarity with tools and reference systems (e.g., JIRA, Excel)  

Operational Skills 

• Strong attention to detail when handling exceptions and BAU workflows. 

• Ability to follow structured processes for SLA updates and incident processes. 

Soft Skills 

• Clear written and verbal communication. 

• Effective teamwork and cross‑department coordination. 

• Proactive issue‑identification mindset. 

• Openness to feedback and continuous learning. 

Experience & Qualifications 

• At least 12+ years' experience in data operations, client support, or financial data workflows preferred (but not required for junior tier). 

• Exposure to incident handling, BAU processes, or SLA‑driven client service a plus.
  
• Amenable to work on a hybrid schedule

KYC Onboarding Analyst - Ebury Institutional Solutions (EIS) vertical

Ebury Nicosia Office - Hybrid: 4 days in the office, 1 day working from home per week

In this pivotal role, you will be responsible for conducting comprehensive Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) checks for our diverse range of corporate clients, including Trust & Corporate Service Providers, MiFID clients, Funds, and Special Purpose Vehicles (SPVs). You will play a crucial part in the Ebury onboarding process, ensuring compliance with all relevant legislative and regulatory requirements while maintaining direct contact with clients to effectively communicate our onboarding standards. Your keen analytical skills will be essential as you identify complex ownership structures and financial transaction patterns, allowing you to make informed risk-based decisions on client applications. You'll thrive in a fast-paced environment, managing your own portfolio of cases and collaborating with various teams to streamline processes and enhance client experiences. With a minimum of 3-4 years of experience in CDD and EDD, you will bring a comprehensive understanding of financial crime typologies and a proactive mindset to our dynamic team. If you are highly organized, detail-oriented, and possess excellent communication skills, we want you to be part of our mission to make Ebury a leader in financial services. Join us in shaping a secure financial future for our clients while advancing your career in a supportive and innovative environment. Apply now to become an integral part of our Onboarding team at Ebury!

What you’ll do

• Safeguarding Ebury, our existing Clients and prospective Client relationships from financial crime risk - including money laundering, terrorist financing, bribery and corruption, fraud, sanctions risk, tax evasion and reputational risk
• Performing anti-financial crime checks as part of the Ebury Onboarding process for corporate clients in compliance with relevant legislative, regulatory and internal requirements
• EIS collaborates with a diverse range of clients, including Trust & Corporate Service Providers, MiFID clients, Funds, and SPV’s
• Comprehensive CDD and EDD checks for EIS clients, including the KYC process, identification and analysis of complex ownership structures, financial statements and transaction patterns
• Comprehensive knowledge of funds, trusts and SPV’s
• CDD/EDD analysis across all types of legal entities and business sectors in a variety of jurisdictions with an emphasis on local clients
• Direct contact with clients
• Presentation of Ebury’s onboarding requirements to clients in a clear and compliant manner
• Identification of red flags and exposure to financial crime risk, including escalation to Compliance and Senior Management where required
• Making risk-based decisions to onboard or reject applications
• Efficient management of a personal portfolio of onboarding cases
• Ability to function and communicate effectively in a multi-jurisdictional environment
• Proactive follow-up with clients and sales representatives to ensure timely completion of onboarding analysis
• Documenting client files in a structured format compliant with internal requirements
• Identifying opportunities for improvement within the onboarding process
• Support ad-hoc projects within the department and wider business as required
• Validation of checks carried out by other members of the team
• Support in training delivery

What you’ll need

• Business fluent in written and spoken English
• Minimum of 2 years of experience conducting CDD and EDD with corporate clients
• Understanding of CDD specific to complex entity types, including Funds and Limited Partnerships
• Advanced knowledge of red flags and financial crime typologies relevant to the payments, FX space and Institutional space
• Proactive, with the ability to work effectively within a fast-paced and high-pressure environment
• Highly organised, with the ability to work to deadlines, multi-task, and prioritise and re-prioritise workload as needed
• Diligent, with excellent attention to detail
• Effective critical thinking skills, with the ability to find solutions to problems independently
• Strong communication skills, both written and verbal including working alongside the Front Office
• Co-operative, and comfortable working in a team environment, including remote teams
• Curious and engaged, who takes ownership of their own learning journey by asking questions and seeking out new information
• Adaptable, with the ability to cope with changing products, processes and procedures
• Motivated and driven, with a desire to make Ebury a success
• Experience of direct client contact within financial services is a plus

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits
• Central Office: A fantastic location with excellent transport links

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

#LI-JG1

Compliance Monitoring Analyst 

Ebury Nicosia Office - Hybrid: 4 days in the office, 1 day working from home per week

The Monitoring Analyst will be responsible for the second-line oversight of sales activities and trade execution. Your primary mission is to ensure that the firm’s distribution of derivatives aligns with MiFID II standards, specifically focusing on selling practices, suitability, and the "Best Execution" requirements. 

What you’ll do

• Sales Practice Surveillance: Conduct reviews of front office interactions (calls, emails, and chats) to ensure products are sold in line with requirements.
• Best Execution Oversight: Monitor trade data to verify that the firm is taking all sufficient steps to obtain the best possible result for clients. This involves analyzing price, cost, speed, and likelihood of execution/settlement for derivative instruments.
• Suitability & Appropriateness Testing: Review client files to ensure that Appropriateness Tests or Suitability Reports are accurately completed and reflect the client’s actual risk appetite.
• Thematic reviews: Investigation of industry and regulatory findings, assessing and comparing policies and processes to identify potential shortcomings and advise on remediations.
• Policy Evolution: Keep the firm’s Best Execution Policy and Product Governance Framework up to date.
• Referral review:  Conduct reviews of front office interactions (calls, emails, and chats) to ensure referrals into EPEU are performed within requirements.

What you’ll need

• Education: Bachelor’s degree 
• Experience: 2–5 years experience in a financial services firm
• Language: Good command of English
• Competencies:  
• Strong analytical skills
• Awareness of MiFID regulations
• Exceptional attention to detail
• Deadline management
• Highly organised and adaptable
• Ability to work independently but collaboratively with other departments.

Desired Qualifications

• Experience: Experience in monitoring
• Certifications: AML or Compliance certifications

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

#LI-JG1

Job Overview

Wargaming is looking for a proactive, excited and determined Senior Game Data Analyst to strengthen the World of Tanks product analytics team.

We collect all kinds of information about the player behavior and  the events in the ‘WoT universe’: from economic, financial and detailed combat data to the precise coordinates of each shot and tank movement, interface telemetry and many others. All of them are routed to a singular database and are available for analysis 24/7.

You will be working with the WoT Product Team responsible for decision-making process, with the Data Warehouse team responsible for data storage, reports system and our infrastructure, as well as 60 analytics all over the world united under Wargaming Global Analyst Network.

What will you do?

• Helping deliver important analytical insights to managers and other product teams necessary for decision making

• Use quantitative analysis to understand how the game is played and identify impact and growth opportunities

• Participating in analytical maintenance for features, game events and modes throughout all development and release stages:

  • Pre-Production Analytics: modeling likely outcomes and risks from implementing new features, game modes and events into the game; predict the future events, product KPIs and metrics providing analysis of their full development cycle (from concept to release)

  • Production Analytics: developing and preparing analytical reports, metrics and methodologies for evaluating features, game modes and events in operation; looking for anomalies and insights that help increase effectiveness of the product and its parts

• Operation Analytics: creating and supporting analytical tools and interfaces (dashboards) for rapid updates on the status of the product and its subsystems delivered to the management and the responsible teams

• Gather and formulate requirements, conduct analytical research from producers, PMs, UX/UI and game designers, developers, QA and artists

• Presenting the research results and filling the product analytics knowledge base to share with other teams

What are we looking for?

• 5+ years experience on a similar position

• Understanding the principles of formalizing business tasks in research plans, as well as experience writing analytical reports and presenting their results

• Advanced SQL knowledge

• Experience with at least one data visualization solution (Tableau / Qlik / Microsoft Power BI, etc)

• Experience with Python/R and popular libraries for data processing and analysis

• Great communication skills, both written and spoken, especially for non-technical audience

• Written and spoken English (B2 and higher)

What additional skills will help you stand out?

• Being prepared to learn, take in and systemize vast amounts of data within a short time

• Experience working with Cloudera Impala / Hive, Oracle SQL, Snowflake

• Knowledge and practical application of machine learning algorithms

• Rich gaming experience in different games and over 1000 World of Tanks battles

Work mode

• Hybrid (2-3 days of work from the office) 

• This role is eligible for relocation & immigration support

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:

• 21 days annual leave (additional days based on years of service: up to 25 days) 

• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave) 

• Sick Leave (10 days top-up to statutory allowance per year)

• Maternity Leave (18 weeks top-up to statutory allowance per case)

• Career development and education opportunities within the company

• English Language courses fully covered by the company upon Manager’s approval

• Premium Private Health Care

• Mental well-being program (iFeel)

• Onsite gym and spa

• Free parking close to the Nicosia offices, based on availability

• Free drinks-equipped kitchen in every floor building

• Eurobank benefits (if applicable)

• Employee discounts (e.g. restaurants, bars, etc.)

• Personal Gaming Account 

• Onsite canteen with subsidized prices for food and drinks

• Company events, Social Clubs

• Seniority Awards  

• Referral program - You can recommend the best talents to the company and receive a reward 

Please submit your CV in English to ensure smooth processing and review.