About the Role: 

Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager. You will be responsible for managing a portfolio of Mid Market /enterprise customers in EMEA. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.

Team Dynamics:

You will be part of the incredible international globally distributed Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.

Your Impact:

• By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey
• By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)
• By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
• By serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
• By being a Team Player. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organization
• By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
• By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans
• By leading end-to-end Success Plan execution, connecting customer objectives to measurable outcomes, and holding accountability for delivering and evidencing value over time.

This is an 18-month contract position for a maternity cover 

Your Qualifications: 

• Full fluency in English and German 
•  2+ years experience in Customer Success Management or customer facing-role supporting mid market clients.
• Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
• Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
• Knowledge and hands-on experience in project management, business process redesign, and change management.
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
• Willing to dive into technical details of a product to understand it thoroughly

Standout Qualities: 

• Having a problem solver mentality, being a critical thinker and generally curious
• A passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable
• A strong team player attitude
• Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
• A creative and innovative approach

Why Join Wrike? 

• 25 calendar days of paid vacation
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity 
• 2 Volunteer Days
• Medical Insurance (Employees + Dependents)
• Hybrid Working Model
• School Allowance (Up to €600/month for school aged kids)
• Simcard w/ Unlimited Internet Access for active employees
• Office Lunch Allowance (via Wolt) on Wednesdays / Thursday

The Position

The Regional Sales Manager is a significant driver of company revenue and growth in Southern Europe, working remotely. Your responsibilities will include the development and implementation of strategic account plans targeting deployments of our MetaDefender and MetaAccess Security platforms. You will build the right relationships inside a target account, know how to leverage your company resources to the fullest, and negotiate and close new business. The ideal candidate will have previous work experience as a member of a corporate sales team and a career track record of exceeding multi-million-dollar sales quotas. Candidates selling into critical infrastructure and data diode sales experience are given a preference.

What You Will Be Doing

• Strategically target business opportunities that leverage high value use cases, in key verticals.
• Develop and execute sales strategies and tactics to sell OPSWAT products, solutions, and services to exceed your sales quotas.
• Communicate value propositions to clients that speak intimately to their needs and requirements.
• Utilize client-centric, solutions-oriented selling strategies and hunter’s mentality to identify, qualify, convert enterprise sales.
• Effectively articulate financial ROI/TCO value, and build value throughout the negotiation process.
• Maintain extensive account and opportunity detail in Salesforce CRM, including account win plans, customer touch points, sales inhibitors, etc.
• Forecast and report revenue projections accurately to management.
• Overachieve on annual quota, measured quarterly.

What We Need From You

• • A minimum of 5 years successfully selling technology products and solutions to business.
  • Bachelor’s degree, preferably in a technical discipline or equivalent experience.
  • A successful track record selling complex-solutions directly to enterprise customers and through Channel/SI Partners.
  • You’re persuasive, and have excellent negotiation and presentation skills. You can effectively communicate with both technology-oriented and senior business executives at the “C” level, and are comfortable articulating the technical and business value of the OPSWAT platforms.
  • Your work is a mix of strategic and proactive account activity, and you have a demonstrated ability of uncovering, qualifying, developing, and closing new accounts.
  • Ability to set goals, prioritize tasks, and achieve success with minimal oversight in a sometimes ambiguous work environment.
  • You keep your pipeline accurate and your forecast updated for management.
  • Possess, at minimum, a fundamental understanding of security threats, solutions, and security tools.
  • Excellent time management skills, and work with high levels of autonomy and self-direction.
  • You’re highly competitive, ramp quickly, are extremely adaptive, and pride yourself on exceeding sales goals.
  • You are able to travel as necessary to your assigned accounts, and to Company meetings.
  • Highly ethical and professional personal conduct.

Job Overview

Wargaming is looking for an experienced Sourcing Specialist to join our Global Procurement Team, which is part of the CFO Source to Pay Team.

In this role, you will be an individual contributor responsible for global sourcing activities. Your responsibilities will extend to fostering effective collaboration with both business stakeholders and vendors while actively contributing to the ongoing enhancement of procurement processes.

Please note that this role may involve occasional international travel and participation in seasonal office events.

If you are a dynamic professional with a passion for sourcing, we encourage you to apply and be part of our exciting journey at Wargaming.

Reports to

Procurement Manager

What will you do?

• Sourcing:
• Lead and manage full lifecycle of global, regional, or county-specific sourcing projects
• Engage with business requestors/stakeholders to identify needs and consolidate demand
• Review and evaluate vendor proposals, compile comparison reports, and facilitate decision analysis as required
• Communicate directly with vendors and business requestors/stakeholders, including managing expectations, timelines, deliverables etc
• Lead negotiations with suppliers to secure favorable terms and conditions, including pricing, delivery schedules, and service levels, while ensuring compliance with company policies and legal requirements
• Analyze to come up with proactive sourcing initiatives and opportunities for cost savings/avoidance, demand consolidation, or other synergies
• Liaise with the Contract Management and Legal teams, to ensure terms and conditions relating to goods/services procurement reflect all details of the negotiation
• Guide stakeholders in the source-to-pay process, preparing supportive documents and organizing training sessions, in addition to responding to enquiries

• Other:
• Collaborate with various departments, such as Contract Management, Compliance, Finance and Treasury, to ensure alignment in procurement procedures and other business priorities
• Identify opportunities to increase process efficiency and effectiveness
• Stay updated on industry best practices and technology applications
• Respond and address ad hoc requests and administrative duties

What are we looking for?

• 5+ years of experience in procurement, experience in Marketing and Professional services categories is a plus
• Experience with supporting the planning and execution of sourcing activities, leading negotiations and managing relationships with vendors and stakeholders, to deliver cost savings/reductions, process improvements, and effective solutions to meet business needs
• Strong problem-solving skills in dynamic environments
• Detail-oriented, proactive, and collaborative approach
• Excellent written and verbal communication in English to influence stakeholders and protect company interests
• Outstanding organizational and time management skills with an ability to work independently and to prioritize tasks
• Proficiency in MS Office (especially Excel); familiarity with MFiles, JIRA is a plus

Work mode

• Hybrid (2 days of work from the office) 
• This role isn't eligible for relocation & immigration support
• Contract length: 2 years fixed term

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:

• 21 days annual leave (additional days based on years of service: up to 25 days) 
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave) 
• Sick Leave (10 days top-up to statutory allowance per year)
• Maternity Leave (18 weeks top-up to statutory allowance per case)
• Career development and education opportunities within the company
• English Language courses fully covered by the company upon Manager’s approval
• Premium Private Health Care
• Mental well-being program (iFeel)
• Onsite gym and spa
• Free parking close to the Nicosia offices, based on availability
• Free drinks-equipped kitchen in every floor building
• Eurobank benefits (if applicable)
• Employee discounts (e.g. restaurants, bars, etc.)
• Personal Gaming Account 
• Onsite canteen with subsidized prices for food and drinks
• Company events, Social Clubs
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward 

Please submit your CV in English to ensure smooth processing and review.