What is the role 

Full time, Monday–Friday, with hybrid options available.

This role is open for candidates based in Melbourne, Sydney, Newcastle, and Brisbane.

The Solutions Specialist, Cybersecurity is responsible for the continuity of New Era’s Cyber Security services and solutions. It provides escalation support, solution design and operational oversight, and senior technical expertise for project delivery.

The role works closely with the Solutions and Service Delivery teams to meet SLAs, maintain service standards, and act as the regional Cyber Security champion, driving awareness, guidance, and compliance.

Other key responsibilities include but may not be limited to following:

• Act as the Cyber Security champion, driving awareness, monitoring, and training.
• Design, review, and support secure solutions in collaboration with Solutions Group, Pre Sales and engineering teams.
• Ensure compliance with cybersecurity frameworks (ISO 27001, Essential Eight, CIS, NIST) and support audits and certifications.
• Lead security incident response, threat hunting, vulnerability assessments, and root cause analysis to meet SLAs.
• Serve as senior technical escalation for design, operations, projects, and APAC/client support, including after-hours as required.
• Provide mentorship to engineers and contribute to pre-sales, client security strategy, and risk assessment.
• Develop and maintain technical designs, procedures, documentation, and drive automation and continuous improvement.
• Maintain strong technical currency, manage logging and incident tasks, and accurately track daily activities.

Who we are looking for 

Successful candidate must possess:

• 5+ years’ enterprise cyber security experience
• Must have at least one major cloud security certification (Azure, AWS, or GCP)
• Cyber Security certification desirable e.g. CISM, CRISC
• Must have experience with Australian government frameworks like Essential 8 and other cyber security frameworks (SMB1001, NIST etc.)
• Experience with leading vendors (Palo Alto, Fortinet, Microsoft)
• Exposure to solutions architecture and pre‑sales activities is desirable
• Experience working in a Cyber Security team with strong networking and hands‑on infrastructure support, including installs and remote troubleshooting
• Experience with Cisco IOS/FortiOS firewalls, routing, and VPNs, plus Microsoft & Linux OS, Office 365, Azure AD, and Active Directory
• Experience supporting VMware/Hyper‑V environments, backup solutions (e.g. Veeam), and Bash or PowerShell scripting
• Strong communication skills, interpersonal skills, team‑oriented, client‑focused, and able to work under pressure
• Ability to solve problems and think both logically and laterally
• Strong willingness to learn and pass on knowledge

What we offer

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super-stars
• Cost price on products from our suppliers
• Lunches and snacks provided (Brisbane and Newcastle only)
• Comprehensive Employer Assistance Program
• Gym membership – Newcastle office only
• Referral bonus

About Us

Pushpay is a high-growth Kiwi founded SaaS business that is spread between offices in the United States and Auckland, NZ. We help organizations and communities come together and stay connected through our suite of mobile apps, management software and giving technology. Our teams of Software Engineers, SRE’s, QA's, UX and Product Managers work closely together to deliver value to our customers as the leading provider of mobile apps and giving technology to churches, schools, and nonprofits.

Benefits

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• • Training: $3,000 annual training/conference allowance for your personal development
  • Family Oriented: As our Pushpay family grows, we understand yours may too. Our paid parental leave policy offers primary & secondary caregiver leave, and we also have no leave override for those returning to work after parental leave, meaning you'll be paid at your full rate for annual holidays. 
  • Hybrid Work Model: We aim to offer a healthy work/life balance with flexible hours and the option to work from home 2 days a week
  • Sick Leave: You'll automatically start accruing this upon starting - no 6 month wait period. 
  • Volunteer Time Off: 16 hours paid VTO per year, so you can give back to causes most meaningful to you
  • Advanced gear
  • Unlimited snacks, drinks and coffee!
  • Employee Assistance Program (EAP)
  • Free annual flu shots
  • Fun social events throughout the year, and Friday in-office happy hour

Role and Responsibilities

Delivering business value by designing and developing high-quality software and systems in a highly collaborative environment. Raising the quality, and velocity of other team members.

Reports to

Engineering Manager or Senior Engineering Manager

Main activities

• Review and debug code, systems and infrastructure
• Perform validation and verification testing
• Understand and exhibit the company's core values (Values.pdf)
• Communicate progress, blockers and risks
• Develop tools and automation by producing clean, efficient code

• Maintain systems via a mix of manual and automated techniques
• Participate in on-call support of the Pushpay products, if on the on-call roster
• Review system generated events and alerts and industry sources for operational issues and security concerns

• Produce value to the business by regularly shipping robust, high quality features into the production environment
• Identify problems and risks in your own work, and that of others. Suggest improvements to design and approach
• Be aware of, and contribute to refining, the engineering "lore and custom" (aka. culture, policies, and procedures)
• Identify, prioritize and execute tasks in the software development life cycle
• Actively improve operability of systems and operational awareness of teams
• Take the initiative to identify and/or fix issues before being assigned them
• Recruit new Engineers (sales pitch, technical screens)
• Contribute to SRE Operability and Architecture Reviews with other engineering teams
• Be highly aware of the profound security and compliance ramifications of the nature of our business (specifically our PCI compliance requirements)
• Develop high-quality system design and architecture
• Break down larger pieces of work into small, well-scoped pieces for other team members
• Take end-to-end responsibility on features of increasing complexity
• Spend time making sure junior or new engineers unfamiliar with the tech or processes we have understand what they are doing and why they are doing it
• Work with Software Engineers, Quality Assistance, Product and other parts of the business to review requirements and proposed solutions and provide input into these processes (which may include ideation, algorithms, processes and feature design) which may constitute intellectual property that belongs to Pushpay
• Develop software and tooling (code, algorithms, designs, processes and practices) that will be incorporated into Pushpay products (both internal and external) and associated infrastructure which may constitute intellectual property that belongs to Pushpay

Key skills

• Passionate developer of scalable, secure software and systems.
• Fastidious architect dedicated to building and maintaining reliable infrastructure.
• Proactive researcher of industry trends, consistently integrating new technologies and ideas.
• Commercially astute professional with high proficiency in:
• Cloud Platforms: AWS, GCP, Azure
• Infrastructure as Code: Terraform, Cloudformation
• Command Line Environments: Shell, PowerShell, Bash
• Database Management: Relational and document-based systems
• Web Technologies: HTTP, SSL/TLS, REST APIs, and GraphQL
• Programming Languages: Python, Go, Rust, JavaScript, and .NET
• Version Control: DVCS (preferably Git)
• CI/CD Tooling: GitHub Actions and Jenkins
• Project Management: Bug tracking systems such as Jira
• Capable architect of complex, end-to-end software solutions.
• Excellent communicator, proficient in both written and verbal technical documentation.
• Self-managed professional with strong time management and expectation-setting skills.
• Collaborative teammate, generous with knowledge-sharing and mentorship.
• Strategic thinker able to articulate work in both technical and business-impact terms.

Internal contacts

Site Reliability Engineering Team Members, Tech Lead, Engineering Team Members, Delivery Manager, Engineering Managers, Product Managers, QA, On-Call team, IT, Product Marketing, Data Team, Customer Care Team.

External contacts

Conferences, User Groups, Service Providers and Partners, Integration Partners.

Typical experience

• 5+ years of relevant SRE, systems or software engineering experience; “relevant” being: Developing Internet-scale multi-user web/mobile/cloud type software products
• Applicable tertiary qualifications

Please note: To be considered for this vacancy you must either currently reside in New Zealand, or if currently off-shore, be a New Zealand citizen, permanent resident or resident with valid travel conditions.