Our Expert Services team is seeking a Delivery Manager to oversee the execution of fixed-length professional services provided in-house. This role is vital to the customer lifecycle, as you will spearhead the implementations of new and existing Braze clients. Working alongside key go-to-market stakeholders including Account Executives, Customer Success Managers, and Technical Architects and more.  You will ensure a seamless transition and superior results. Your mission is to grasp each client's unique business needs and direct program delivery to achieve rapid time-to-value and optimal ROI from their Braze investment.

Key Responsibilities: 

The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding, implementations, and other professional services to ensure new and existing clients achieve rapid time-to-value and optimal ROI from their Braze investment.

Program Ownership and Management

The Delivery Manager's mission is to spearhead the onboarding and implementation of new and existing Braze clients, ensuring projects are executed on time and meet customer expectations. This includes:

• Project managing a portfolio of customer implementations to successful outcomes, thereby accelerating Time-to-Value and contributing to customer growth and retention.
• Managing program delivery and consistently monitoring and reporting on project progress, while addressing any challenges or roadblocks that may arise.

Stakeholder Collaboration and Alignment

The role is cross-functional and requires working alongside key go-to-market and account stakeholders.The Delivery Manager is considered part of the Implementation Team, often working closely with the Technical Architect. Collaboration is required to align on customer goals and deliverables with:

• Internal teams: Technical Architects (TAs), Customer Success Managers (CSMs), and Account Executives (AEs).
• External parties: Coordinating effectively with the customer's agencies and third parties to drive desired outcomes.

Customer Needs Assessment and Value Realization

The manager must rapidly assess and understand each customer's unique business requirements to tailor the implementation experience effectively. This involves:

• Engaging with customer stakeholders—from senior staff to Braze end users—to understand their business and technical goals.
• Driving customers to realize fast time-to-value by implementing best practices and strategies.
• Helping to drive early adoption, setting key performance indicators (KPIs), and success metrics for ROI.
• Advocating customer business use-cases to product development.

Enhancing Experience and Enabling Users

The Delivery Manager advocates for customer needs and feedback to internal teams to enhance the overall customer experience. Specific enablement and process responsibilities include:

• Training and Workshops: Conducting training sessions and workshops. This means delivering engaging enablement training and collaborating with internal technical resources to empower customers to use Braze's platform and powerful features efficiently. The Delivery Manager group is also included in technical training, such as the Decisioning Studio Technical Enablement.
• Documentation and Transition: Understanding and documenting customer stakeholder roles and hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after project completion.
• Process Improvement: Designing and continually improving processes and materials that enhance efficiency and customer experience during implementation.
• Technical Workstreams: When required, taking ownership of some technical workstreams in implementation projects and working directly with the customer's product and engineering stakeholders.

What You’ll Do: 

• Program Ownership and Management: Project manage a portfolio of customer implementations to successful outcomes, accelerating Time-to-Value, growing and retaining customers. Consistently monitor and report on project progress, while proactively addressing any challenges or roadblocks to ensure projects are executed on time and meet customer expectations.
• Customer Enablement: Collaborate with internal technical resources to empower and train customers to use Braze's platform and powerful features as efficiently as possible. This includes participating in technical training, such as the Decisioning Studio Technical Enablement, to remain proficient in advanced platform capabilities.
• Relationship Building: Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users. Document customer stakeholder roles and hierarchy within detailed accounts to facilitate a seamless transition to the Customer Success Manager team post-implementation.
• Technical Leadership: When needed, take ownership of some technical workstreams in implementation projects and work directly with customer's product and engineering stakeholders. Act as a bridge between the customer's technical requirements and Braze's internal implementation teams, such as Technical Architects.
• External Coordination: Coordinate effectively with customer's agencies and third parties to drive desired outcomes. Ensure all external partners are aligned with the customer's strategic goals and the Braze implementation timeline.
• Value Realization: Help drive early adoption, setting KPIs and success metrics for ROI. Implement best practices and strategies that lead customers to realize fast time-to-value from their investment.
• Product Advocacy: Advocate customer business use-cases to product development. Serve as a voice for the customer internally to help shape the platform roadmap based on real-world needs.
• Continuous Improvement: Design and continually improve processes and materials that enhance efficiency and customer experience during implementation. Effectively deliver engaging enablement training and workshops, tailoring remote sessions to exceed customer expectations.

Who You Are:

The ideal candidate for the Delivery Manager role should exhibit a strong combination of professional experience, organizational discipline, and interpersonal strengths to ensure successful client outcomes:

• Professional Experience: Requires a minimum of 2-5 years of experience in a customer-facing work environment. This foundation is coupled with proven experience in project management and technology implementation, which is vital for overseeing fixed-length professional services and client implementations. You should also have demonstrated interest or experience in technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc.).
• Organizational Discipline: You must be highly organized and reliable, ensuring project tracking is always up-to-date. This role requires a self-starter with a continuous improvement mindset, dedicated to designing and refining processes and materials that enhance implementation efficiency and customer experience.
• Intellectual Growth: You possess a high level of intellectual curiosity and the ability to constantly learn new platform features, industry trends, and client use-cases to better advocate for them.
• Problem-Solving Skills: You have excellent analytical, problem diagnosis, and creative problem-solving skills, along with the desire and ability to identify and help implement necessary changes.
• Collaboration and Resilience: You can effectively work within a cross-functional team and balance multiple projects simultaneously. You are known for being a good collaborator who can motivate or maintain enthusiasm throughout the implementation engagement, and you have the ability to manage conflicting priorities and thrive in a fast-paced environment.
• Communication: Your strong listening and verbal communication skills enable you to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails.

Qualifications: 

• Education: Bachelor's degree or equivalent experience in a relevant field.
• Experience: 2-5 years in a similar customer-facing role, preferably in implementations or customer success. This includes proven experience in technology implementation and project management, with a demonstrated interest or background in technical concepts such as APIs, Marketing Automation, Analytics, SaaS, Mobile, or Programming.
• Skills: Strong project management skills with the discipline to be highly organized and keep tracking up-to-date. Excellent communication skills, including strong listening and verbal abilities to deliver clear and concise responses via video calls and emails. A high level of intellectual curiosity and willingness to learn about technical concepts, constantly learning new platform features and use-cases, paired with excellent analytical and creative problem-solving skills.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $66,000 and $104,000/year, with an expected On Target Earnings (OTE) between $78,000 and $123,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

Our Expert Services team is seeking a Delivery Manager to oversee the execution of fixed-length professional services provided in-house. This role is vital to the customer lifecycle, as you will spearhead the implementations of new and existing Braze clients. Working alongside key go-to-market stakeholders including Account Executives, Customer Success Managers, and Technical Architects and more.  You will ensure a seamless transition and superior results. Your mission is to grasp each client's unique business needs and direct program delivery to achieve rapid time-to-value and optimal ROI from their Braze investment.

Key Responsibilities: 

The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding, implementations, and other professional services to ensure new and existing clients achieve rapid time-to-value and optimal ROI from their Braze investment.

Program Ownership and Management

The Delivery Manager's mission is to spearhead the onboarding and implementation of new and existing Braze clients, ensuring projects are executed on time and meet customer expectations. This includes:

• Project managing a portfolio of customer implementations to successful outcomes, thereby accelerating Time-to-Value and contributing to customer growth and retention.
• Managing program delivery and consistently monitoring and reporting on project progress, while addressing any challenges or roadblocks that may arise.

Stakeholder Collaboration and Alignment

The role is cross-functional and requires working alongside key go-to-market and account stakeholders.The Delivery Manager is considered part of the Implementation Team, often working closely with the Technical Architect. Collaboration is required to align on customer goals and deliverables with:

• Internal teams: Technical Architects (TAs), Customer Success Managers (CSMs), and Account Executives (AEs).
• External parties: Coordinating effectively with the customer's agencies and third parties to drive desired outcomes.

Customer Needs Assessment and Value Realization

The manager must rapidly assess and understand each customer's unique business requirements to tailor the implementation experience effectively. This involves:

• Engaging with customer stakeholders—from senior staff to Braze end users—to understand their business and technical goals.
• Driving customers to realize fast time-to-value by implementing best practices and strategies.
• Helping to drive early adoption, setting key performance indicators (KPIs), and success metrics for ROI.
• Advocating customer business use-cases to product development.

Enhancing Experience and Enabling Users

The Delivery Manager advocates for customer needs and feedback to internal teams to enhance the overall customer experience. Specific enablement and process responsibilities include:

• Training and Workshops: Conducting training sessions and workshops. This means delivering engaging enablement training and collaborating with internal technical resources to empower customers to use Braze's platform and powerful features efficiently. The Delivery Manager group is also included in technical training, such as the Decisioning Studio Technical Enablement.
• Documentation and Transition: Understanding and documenting customer stakeholder roles and hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after project completion.
• Process Improvement: Designing and continually improving processes and materials that enhance efficiency and customer experience during implementation.
• Technical Workstreams: When required, taking ownership of some technical workstreams in implementation projects and working directly with the customer's product and engineering stakeholders.

What You’ll Do: 

• Program Ownership and Management: Project manage a portfolio of customer implementations to successful outcomes, accelerating Time-to-Value, growing and retaining customers. Consistently monitor and report on project progress, while proactively addressing any challenges or roadblocks to ensure projects are executed on time and meet customer expectations.
• Customer Enablement: Collaborate with internal technical resources to empower and train customers to use Braze's platform and powerful features as efficiently as possible. This includes participating in technical training, such as the Decisioning Studio Technical Enablement, to remain proficient in advanced platform capabilities.
• Relationship Building: Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users. Document customer stakeholder roles and hierarchy within detailed accounts to facilitate a seamless transition to the Customer Success Manager team post-implementation.
• Technical Leadership: When needed, take ownership of some technical workstreams in implementation projects and work directly with customer's product and engineering stakeholders. Act as a bridge between the customer's technical requirements and Braze's internal implementation teams, such as Technical Architects.
• External Coordination: Coordinate effectively with customer's agencies and third parties to drive desired outcomes. Ensure all external partners are aligned with the customer's strategic goals and the Braze implementation timeline.
• Value Realization: Help drive early adoption, setting KPIs and success metrics for ROI. Implement best practices and strategies that lead customers to realize fast time-to-value from their investment.
• Product Advocacy: Advocate customer business use-cases to product development. Serve as a voice for the customer internally to help shape the platform roadmap based on real-world needs.
• Continuous Improvement: Design and continually improve processes and materials that enhance efficiency and customer experience during implementation. Effectively deliver engaging enablement training and workshops, tailoring remote sessions to exceed customer expectations.

Who You Are:

The ideal candidate for the Delivery Manager role should exhibit a strong combination of professional experience, organizational discipline, and interpersonal strengths to ensure successful client outcomes:

• Professional Experience: Requires a minimum of 2-5 years of experience in a customer-facing work environment. This foundation is coupled with proven experience in project management and technology implementation, which is vital for overseeing fixed-length professional services and client implementations. You should also have demonstrated interest or experience in technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc.).
• Organizational Discipline: You must be highly organized and reliable, ensuring project tracking is always up-to-date. This role requires a self-starter with a continuous improvement mindset, dedicated to designing and refining processes and materials that enhance implementation efficiency and customer experience.
• Intellectual Growth: You possess a high level of intellectual curiosity and the ability to constantly learn new platform features, industry trends, and client use-cases to better advocate for them.
• Problem-Solving Skills: You have excellent analytical, problem diagnosis, and creative problem-solving skills, along with the desire and ability to identify and help implement necessary changes.
• Collaboration and Resilience: You can effectively work within a cross-functional team and balance multiple projects simultaneously. You are known for being a good collaborator who can motivate or maintain enthusiasm throughout the implementation engagement, and you have the ability to manage conflicting priorities and thrive in a fast-paced environment.
• Communication: Your strong listening and verbal communication skills enable you to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails.

Qualifications: 

• Education: Bachelor's degree or equivalent experience in a relevant field.
• Experience: 2-5 years in a similar customer-facing role, preferably in implementations or customer success. This includes proven experience in technology implementation and project management, with a demonstrated interest or background in technical concepts such as APIs, Marketing Automation, Analytics, SaaS, Mobile, or Programming.
• Skills: Strong project management skills with the discipline to be highly organized and keep tracking up-to-date. Excellent communication skills, including strong listening and verbal abilities to deliver clear and concise responses via video calls and emails. A high level of intellectual curiosity and willingness to learn about technical concepts, constantly learning new platform features and use-cases, paired with excellent analytical and creative problem-solving skills.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $66,000 and $104,000/year, with an expected On Target Earnings (OTE) between $78,000 and $123,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

Our Expert Services team is seeking a Delivery Manager to oversee the execution of fixed-length professional services provided in-house. This role is vital to the customer lifecycle, as you will spearhead the implementations of new and existing Braze clients. Working alongside key go-to-market stakeholders including Account Executives, Customer Success Managers, and Technical Architects and more.  You will ensure a seamless transition and superior results. Your mission is to grasp each client's unique business needs and direct program delivery to achieve rapid time-to-value and optimal ROI from their Braze investment.

Key Responsibilities: 

The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding, implementations, and other professional services to ensure new and existing clients achieve rapid time-to-value and optimal ROI from their Braze investment.

Program Ownership and Management

The Delivery Manager's mission is to spearhead the onboarding and implementation of new and existing Braze clients, ensuring projects are executed on time and meet customer expectations. This includes:

• Project managing a portfolio of customer implementations to successful outcomes, thereby accelerating Time-to-Value and contributing to customer growth and retention.
• Managing program delivery and consistently monitoring and reporting on project progress, while addressing any challenges or roadblocks that may arise.

Stakeholder Collaboration and Alignment

The role is cross-functional and requires working alongside key go-to-market and account stakeholders.The Delivery Manager is considered part of the Implementation Team, often working closely with the Technical Architect. Collaboration is required to align on customer goals and deliverables with:

• Internal teams: Technical Architects (TAs), Customer Success Managers (CSMs), and Account Executives (AEs).
• External parties: Coordinating effectively with the customer's agencies and third parties to drive desired outcomes.

Customer Needs Assessment and Value Realization

The manager must rapidly assess and understand each customer's unique business requirements to tailor the implementation experience effectively. This involves:

• Engaging with customer stakeholders—from senior staff to Braze end users—to understand their business and technical goals.
• Driving customers to realize fast time-to-value by implementing best practices and strategies.
• Helping to drive early adoption, setting key performance indicators (KPIs), and success metrics for ROI.
• Advocating customer business use-cases to product development.

Enhancing Experience and Enabling Users

The Delivery Manager advocates for customer needs and feedback to internal teams to enhance the overall customer experience. Specific enablement and process responsibilities include:

• Training and Workshops: Conducting training sessions and workshops. This means delivering engaging enablement training and collaborating with internal technical resources to empower customers to use Braze's platform and powerful features efficiently. The Delivery Manager group is also included in technical training, such as the Decisioning Studio Technical Enablement.
• Documentation and Transition: Understanding and documenting customer stakeholder roles and hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after project completion.
• Process Improvement: Designing and continually improving processes and materials that enhance efficiency and customer experience during implementation.
• Technical Workstreams: When required, taking ownership of some technical workstreams in implementation projects and working directly with the customer's product and engineering stakeholders.

What You’ll Do: 

• Program Ownership and Management: Project manage a portfolio of customer implementations to successful outcomes, accelerating Time-to-Value, growing and retaining customers. Consistently monitor and report on project progress, while proactively addressing any challenges or roadblocks to ensure projects are executed on time and meet customer expectations.
• Customer Enablement: Collaborate with internal technical resources to empower and train customers to use Braze's platform and powerful features as efficiently as possible. This includes participating in technical training, such as the Decisioning Studio Technical Enablement, to remain proficient in advanced platform capabilities.
• Relationship Building: Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users. Document customer stakeholder roles and hierarchy within detailed accounts to facilitate a seamless transition to the Customer Success Manager team post-implementation.
• Technical Leadership: When needed, take ownership of some technical workstreams in implementation projects and work directly with customer's product and engineering stakeholders. Act as a bridge between the customer's technical requirements and Braze's internal implementation teams, such as Technical Architects.
• External Coordination: Coordinate effectively with customer's agencies and third parties to drive desired outcomes. Ensure all external partners are aligned with the customer's strategic goals and the Braze implementation timeline.
• Value Realization: Help drive early adoption, setting KPIs and success metrics for ROI. Implement best practices and strategies that lead customers to realize fast time-to-value from their investment.
• Product Advocacy: Advocate customer business use-cases to product development. Serve as a voice for the customer internally to help shape the platform roadmap based on real-world needs.
• Continuous Improvement: Design and continually improve processes and materials that enhance efficiency and customer experience during implementation. Effectively deliver engaging enablement training and workshops, tailoring remote sessions to exceed customer expectations.

Who You Are:

The ideal candidate for the Delivery Manager role should exhibit a strong combination of professional experience, organizational discipline, and interpersonal strengths to ensure successful client outcomes:

• Professional Experience: Requires a minimum of 2-5 years of experience in a customer-facing work environment. This foundation is coupled with proven experience in project management and technology implementation, which is vital for overseeing fixed-length professional services and client implementations. You should also have demonstrated interest or experience in technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc.).
• Organizational Discipline: You must be highly organized and reliable, ensuring project tracking is always up-to-date. This role requires a self-starter with a continuous improvement mindset, dedicated to designing and refining processes and materials that enhance implementation efficiency and customer experience.
• Intellectual Growth: You possess a high level of intellectual curiosity and the ability to constantly learn new platform features, industry trends, and client use-cases to better advocate for them.
• Problem-Solving Skills: You have excellent analytical, problem diagnosis, and creative problem-solving skills, along with the desire and ability to identify and help implement necessary changes.
• Collaboration and Resilience: You can effectively work within a cross-functional team and balance multiple projects simultaneously. You are known for being a good collaborator who can motivate or maintain enthusiasm throughout the implementation engagement, and you have the ability to manage conflicting priorities and thrive in a fast-paced environment.
• Communication: Your strong listening and verbal communication skills enable you to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails.

Qualifications: 

• Education: Bachelor's degree or equivalent experience in a relevant field.
• Experience: 2-5 years in a similar customer-facing role, preferably in implementations or customer success. This includes proven experience in technology implementation and project management, with a demonstrated interest or background in technical concepts such as APIs, Marketing Automation, Analytics, SaaS, Mobile, or Programming.
• Skills: Strong project management skills with the discipline to be highly organized and keep tracking up-to-date. Excellent communication skills, including strong listening and verbal abilities to deliver clear and concise responses via video calls and emails. A high level of intellectual curiosity and willingness to learn about technical concepts, constantly learning new platform features and use-cases, paired with excellent analytical and creative problem-solving skills.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $66,000 and $104,000/year, with an expected On Target Earnings (OTE) between $78,000 and $123,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a East Coast territory. 

What this looks like day-to-day

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
• Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
• Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

As a Customer Success Manager in our Retail team you will be part of a team managing some of the world’s biggest and most recognizable brands.

WHAT YOU'LL DO

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHO YOU ARE

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

As a Customer Success Manager in our Retail team you will be part of a team managing some of the world’s biggest and most recognizable brands.

WHAT YOU'LL DO

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHO YOU ARE

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

As a Customer Success Manager in our Retail team you will be part of a team managing some of the world’s biggest and most recognizable brands.

WHAT YOU'LL DO

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHO YOU ARE

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

As a Customer Success Manager in our Retail team you will be part of a team managing some of the world’s biggest and most recognizable brands.

WHAT YOU'LL DO

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHO YOU ARE

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

Who You Are

Not only do you have the broad, extensive knowledge of core software development technologies, but you also have a high level of empathy and the interpersonal skills to work cross-functionally in an organization. You can grasp and communicate complex concepts to both technical and non-technical audiences. Being able to see the bigger picture, you bring people together to effectively prioritize, craft, and achieve plans. 

As an Engineering Manager at Justworks, you will help build and oversee a team of software engineers as a player-coach. You are responsible for coordinating projects, setting priorities, and motivating engineers to create and maintain features for our customers. The role involves a mix of hands-on coding and a strong technical background, with a passion for mentoring and growing teams.

Your Success Profile

What You Will Work On

• Work with the Engineers, Design, and Product Managers to prioritize, schedule and execute projects so we can quickly develop and ship new features
• Partner with Product to define and execute the team’s long-term strategy and quarterly roadmap, including setting goals and measuring progress/success towards them
• Communicate and coordinate with other teams (inside and outside of engineering) to understand the requirements and opportunities for improvement
• Mentor engineers to help them grow their technical skills by fostering a culture of technical excellence, innovation and continuous learning 
• Provide guidance, both technical and non-technical, to direct reports
• Attract, hire, develop, and retain a high-performing team of engineers
• Help drive sound technical decision-making and lead technical conversations with other teams across Justworks
• Instill a sense of empathy in the team for our internal stakeholders to create better user experiences with an eye towards making workflows easier and more efficient
• Performs other related duties as assigned

How You Will Do Your Work

As an Engineering Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.

Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 7+ years of experience of software engineering with a focus frontend focus
• Minimum of 1 year of experience managing a team of engineers
• Demonstrable experience prioritizing, crafting, and achieving plans
• Strong communication skills with ability to grasp and explain complex concepts to both technical and non-technical people
• High levels of empathy and interpersonal skills
• Mastery of JS/HTML/CSS and at least one framework such as React, Vue, etc
• Working knowledge in NodeJS

Technologies Used

• JS, TS, Vue 3, Vite, PostCSS, Playwright, Node, Fastify, Golang, Mysql, AWS, Git

The base wage range for this position based in our New York City Office is targeted at $205,000.00 to $261,500.00 per year.

#LI-AD1 #LI-Hybrid #LI-JS1

About the opportunity

Contentful is searching for an AEO, SEO Lead to join our Brand Studio team. As generative engines, answer engines, and AI-powered interfaces become the primary way people discover information, brands need a new kind of search leadership — one that goes beyond rankings and traffic and focuses on visibility, authority, and influence in both human and AI-experiences. You will own the strategy, evolution, and execution of Contentful’s approach to Generative Engine Optimization (GEO), Answer Engine Optimization (AEO), and AI Optimization (AIO) — with SEO as a critical, supporting foundation. This includes direct ownership of search and discovery performance for Contentful’s marketing website, contentful.com. You’ll deeply impact the entire lifecycle — from inclusion and citation in AI-generated responses to measurable impact on traffic, engagement, conversions, pipeline, and closed-won revenue.

You will design and lead a modern discovery program that spans AI search engines and answer engines, structured content for machine interpretation, brand authority and trust signals, and traditional SEO where it still matters.

This is a strategic, programmatic, and leadership role. You’ll work cross-functionally with content, product marketing, web, brand, cross-functional technical teams, and demand generation to ensure Contentful is discoverable, citable, and authoritative in all the ways people find information today.

What to expect?

Lead our AI-era discovery strategy

• Own the design and execution of a multi-quarter roadmap for GEO, AEO, AI discovery, and traditional search initiatives – including priorities, success metrics, and operating models
• Lead ongoing performance measurement and analysis, defining success beyond traffic, including AI visibility, citations, authority, and downstream impact like conversions, pipeline and revenue.
• Design and run experiments, analyze outcomes, and refine strategy based on results; share learnings with leadership to inform content, web, and product strategy
• Establish clear guidance for how Contentful content should be created, structured, optimized, and distributed to maximize visibility in AI-generated responses
• Create operating rhythms, documentation, and enablement so best practices are consistently adopted across teams
• Identify and implement improvements with web team to allow AI agents, including search bots, LLM crawlers, and conversational assistants, to efficiently interpret, index, and act on Contentful content
• Own Contentful’s search and discovery tooling strategy, including evaluation, selection, and ongoing use of platforms across SEO, GEO, and AI discovery (e.g., Profound, AirOps, Ahrefs, Screaming Frog, Search Console, Contentful Analytics, and emerging AI search analytics tools)

Thought leadership and external visibility

• Serve as an internal and external subject matter expert on modern search, GEO, and AI discovery
• Partner with Brand, Comms, and Product Marketing to shape POVs, content, talks, and narratives about the future of search
• Act as a visible, authentic “Customer Zero,” representing how Contentful uses its own platform to power a cohesive search and discovery program in customer conversations, webinars, and events

Cross-functional partnership and leadership

• Influence and align senior stakeholders around priorities, tradeoffs, and investment decisions
• Directly manage a team of agencies, contractors, and full-time employees supporting search and discovery initiatives
• Partner closely with Demand, PMM, and Product to connect discovery efforts to pipeline impact, revenue, and product adoption
• Serve as a subject matter expert to the Product team to inform product roadmap decisions and innovation

SEO foundations

• Ensure strong SEO fundamentals across technical health, content performance, and site structure
• Use SEO insights as inputs to broader GEO and AEO strategy and consistently advise the team on best-practices and data-driven decision making

What you need to be successful?

• 10+ years of experience in search, with deep expertise in SEO and a clear, informed point of view on how search is evolving in the age of AI, including GEO, AEO, and emerging discovery models
• Proven ability to design and lead strategic, multi-quarter programs, translating complex systems into clear priorities, roadmaps, and measurable outcomes
• Strong analytical judgment, with a track record of interpreting data, running experiments, and turning insights into clear, actionable recommendations
• Experience leading and influencing cross-functional teams, including direct management of agencies, contractors, or full-time contributors
• Executive-level communication skills, with the ability to clearly explain complex technical and AI-driven concepts to senior stakeholders
• Comfort operating in ambiguity, building structure where none exists, and evolving strategy as platforms, algorithms, and behaviors change
• Solid technical fluency across modern web and content systems, including CMS platforms, structured content, and the fundamentals of HTML, CSS, and JavaScript
• Hands-on experience with search, analytics, and modern discovery tooling, including traditional SEO platforms and AI-driven discovery, evaluation, and measurement tools

Strong pluses

• Direct experience optimizing content for LLMs, answer engines, or AI-powered discovery platforms
• Background in content strategy, information architecture, or structured content design – experience with Contentful app is a huge plus!
• Experience influencing product or platform roadmaps without direct ownership
• Public thought leadership through writing, speaking, research, or industry contribution

What success looks like

• Contentful is consistently visible, cited, and referenced in AI-generated answers and summaries
• Search strategy evolves proactively
• Contentful has a credible, differentiated POV on AI-era discovery
• Drive quality traffic that ultimately converts into closed-won customers

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

New York Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of New York if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

New York Salary Range: $170,000 - $230,000

Van Leeuwen Ice Cream is hiring a full-time Head of Graphic Design based out of our Brooklyn office. This is a great opportunity for a highly experienced and creative individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience in the CPG and/or retail space, has the ability to work diligently with the marketing team as well as any third-party creative teams, and can thrive in a fast-paced environment (and loves ice cream! and now Fro-Yo!).

The Head of Graphic Design contributes to the Van Leeuwen universe by shaping how the brand comes to life across every customer touchpoint. This role leads art direction across a wide range of initiatives, including packaging design, partnership activations and the continued evolution of our visual identity. You’ll oversee in-store experiences end-to-end, from signage and digital menu displays to store planograms, ensuring every touch point feels cohesive and intentional. The role extends to designing and developing uniforms and merchandise that reflect the brand’s personality beyond the scoop shop.

You’ll collaborate closely with cross-functional teams, including sales and retail, international partners and external creative partners, to conceptualize, execute and scale creative that resonates both in-store and across broader brand moments. This position requires a strong point of view, attention to detail, agility and the ability to translate the Van Leeuwen aesthetic into thoughtful, high-quality design across physical and digital environments.

This role will be based out of our Williamsburg, Brooklyn office and follow Van Leeuwen's Hybrid work model and be in office at least two to three days a week. 

Job Responsibilities

• Direct creative/art across packaging, campaigns, retail environments, partnerships, and digital platforms
• Execute creative direction for the company across all branded materials, including print and digital collateral
• Create and oversee the development of a range of branded materials, including but not limited to Emails, Social Media, Retail Store Signage/Posters, Ads, Website, Coupons, Print Pieces, Packaging Materials, Merchandise
• Continue to evolve the visual identity of the brand 
• Maintain photo asset library and identify images to be used for various platforms
• Implement feedback from leadership and partners to refine and revise work for final production
• Contribute to photoshoots on an as needed basis, in partnership with Social Media Manager and Content Creator
• Prioritize and manage multiple projects within design specifications and budget restrictions
• Manage budgets, timelines, and vendor relationships to deliver high-quality work efficiently
• Set and uphold creative standards, ensuring all outputs meet a best-in-class level of design excellence
• Perform retouching and manipulation of images as needed
• Work with a wide range of media and use graphic design software

Job Requirements

• Bachelor's degree in graphic arts, design, communications, or related field (Or equivalent experience)
• 5 to 10 years of experience in graphic design
• Knowledge of layouts, graphic fundamentals, typography, print, and web design
• Familiarity with HTML and CSS preferred
• Knowledge of Adobe PhotoShop, Illustrator, LightRoom, Sketch, InDesign, and other graphic design software
• Deep expertise in typography, layout, color, and visual storytelling across mediums
• Strong understanding of production processes across print, digital, and environmental design
• Ability to balance creative excellence with business needs, timelines, and budgets
• Excellent eye for aesthetics, details and design trends past and present
• Photography, food styling and set design skills are a big plus
• Must be comfortable working in-store scoop shifts as needed, while adhering to DOH guidelines

Compensation + Benefits

$110,000 - 140,000 annual compensation depending on experience, paid weekly 

Eligible for annual 20% bonus

• Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide)
• Medical, Dental + Vision Insurance with 70% Employer Contribution
• 401k with up to 4% Employer Match
• Cell Phone Reimbursement Plan
• Wellness Reimbursement Plan 
• Flexible Time Off - No accrual required
• Paid Sick Time
• Yearly Performance Reviews
• Paid one month sabbatical (eligible after 4 years of continued employment)

The Role

We’re looking for a strategic, hands-on Director of Lifecycle Marketing to drive acquisition and engagement across our portfolio of brands. In this role, you’ll own our full CRM communication strategy by optimizing engagement with existing contacts while expanding our email list and driving more free consultations.

You’ll lead campaign execution, A/B testing, and personalization efforts, supported by a CRM Manager, to maximize performance without compromising brand integrity. You’ll collaborate closely with marketing, product, and sales teams to refine our push notification strategy and deepen app engagement.

You’ll thrive in this role if you’re a data-driven marketer with a strong analytical mindset, deep expertise in platforms like Braze, Iterable, or HubSpot, and a passion for continuous experimentation. You’re comfortable balancing strategic thinking with tactical execution and enjoy working cross-functionally with Sales, SEO, Performance Marketing, Online Events, Customer Success, and Social Media teams to launch programs that deliver results.

Your north star metric? Consultations generated from our contact database.

If you’re excited to build impactful lifecycle programs that create meaningful customer relationships and drive real business outcomes then we’d love to hear from you.

This is an in-person role requiring 5 days/week in our NYC office (Gramercy).

What You'll Do

• Own the end-to-end strategy and execution of lifecycle marketing programs, building clear and personalized user journeys that drive acquisition, engagement, conversion, and retention
• Analyze cohort and segment performance regularly to uncover trends, understand the “why” behind user behavior, and develop actionable insights that inform strategy
• Develop and execute a robust experimentation roadmap to increase acquisition, engagement, and lifetime value through A/B testing and continuous optimization
• Create and manage sophisticated email and SMS campaigns, including drip sequences, targeted newsletters, transactional messages, and upgrade flows, all aimed at increasing product engagement and driving conversion
• Identify drop-off points within the user journey and implement targeted, trigger-based campaigns to address friction and improve key KPIs
• Ensure compliance with deliverability best practices and maintain a strong sender reputation across all messaging platforms (email and SMS)
• Leverage customer segmentation and persona development to tailor messaging, offers, and campaigns that resonate with high-potential customer groups
• Collaborate closely with the data team to define and build end-to-end lifecycle reporting and track performance across channels
• Lead and grow a team of lifecycle marketers, acting as both a player and coach — mentoring team members, advocating for their work, and rolling up your sleeves to contribute directly when needed
• Ensure consistent and personalized messaging across the funnel, delivering the right message to the right person at the right time through the right channel
• Track and report on campaign performance and KPIs, such as lead volume, conversion rates, pipeline growth, LTV, and ROI; provide recommendations to optimize results
• Forecast marketing outcomes and track progress toward growth and revenue goals
• Stay on the cutting edge of AI and martech tools, proactively identifying and implementing technologies that improve efficiency, personalization, and performance across lifecycle programs

Who You Are

• 6–8+ years of lifecycle marketing experience, ideally in high-consideration or long-sales-cycle environments that require thoughtful lead nurturing strategies
• 2–3 years of experience managing and scaling high-performing teams
• Deep expertise in HubSpot; familiarity with Braze, Iterable, or similar tools is a strong plus
• Proficiency in email and SMS marketing automation, including segmentation, triggers, and personalized flows
• Bonus points for experience working with customer data platforms (CDPs) like Simon Data, Iterable, or Optimove
• Basic working knowledge of SQL and comfort querying data
• Strong understanding of HTML and template scripting languages (e.g., Jinja, Django, or ESP-specific templating systems)
• Exceptional copywriting skills with a proven ability to engage target audiences and iterate on messaging based on performance data
• Highly analytical mindset, with a track record of using data to inform campaign strategy and drive measurable results
• Familiarity with Looker or experience in data transformation is a plus
• A balance of creative thinking and analytical rigor. Someone who can conceptualize big ideas and dive into the data
• Comfortable rolling up your sleeves and getting into the weeds. A builder, not just a strategist
• Able to translate data into clear insights and actionable marketing strategies

What We Look For

• A passion for cultivating authentic connections
• Individuals who embody a winning attitude
• A mindset fueled by curiosity
• Determination to hustle and overcome challenges
• An infectious enthusiasm and adaptability
• Boundless energy and relentless tenacity
  
  

The targeted salary for this role is: $150,000 - 160,000. Actual salary is dependent upon several factors, including the applicant's experience, knowledge, skills, and abilities and geographic location. The pay ratio between base pay and target incentive will be finalized at the offer. The pay range is subject to the discretion of the Company.

At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds! To ensure our users make the most out of Algolia’s powerful features, we need to first make sure that they understand our offerings and are able to set everything up quickly. 

The Growth org aims to help Algolia grow by working on changes in the product, introducing new features, and providing the best possible user experience. You will get to shape the user experience of our customers as they start using Algolia, help create a new Growth platform, mentor software engineers, and introduce best practices.

A few projects we’ve worked on recently include:

• New data integrations with other developer platforms
• New marketplace and billing integrations
• New internal platforms such as notifications, experimentation, feature flagging
• AI based data processing platforms

Your role will consist of: 

• Coming up with innovative solutions to help users get the most out of Algolia
• Executing experiments and A/B tests to choose the best possible solution
• Collaborating with Product and Design teams to identify and ideate on opportunities
• Mentoring other software engineers and helping them grow
• Designing & developing a scalable growth platform
• Working with a wide range of teams to deliver a solid growth foundation
• Improving engineering quality, processes and tooling
• Helping define the team roadmap
• We follow a bottom-up approach: the teams come up with their own initiatives targeting our metrics and execute on them

You might be a fit if you have:

• Passion about delivering the best UX to diverse sets of users in various industries (engineers, marketers, merchandisers, etc.)
• Mindset to take data driven decisions and analysing impact of the changes you introduce
• Experience with event driven infrastructure in GCP or AWS
• Experience with a server-side typed or untyped language
  • We use Ruby and have plans to integrate more Golang, so willingness to learn is important
• Experience with JavaScript, TypeScript, React, HTML/CSS –  this role is fullstack, we expect engineers to be able to ship across the stack

Nice to have:

• Experience working in a scale-up or Growth team
• Experience with analytics platforms like Amplitude, Hex

#LI-hybrid

About the Role

We are makers. We create because we are curious, and we believe that the best way to prove an idea works is to make it real.

As the Creative Director, Web, you are the visionary behind Google’s digital front door. You operate at the intersection of brand storytelling and cutting-edge web technology. This is not a role for utility-focused product designers; this is a role for a digital storyteller who understands how to turn a website into an immersive brand experience.

You will drive the creative vision for high-visibility marketing sites, product launch pages, and interactive digital experiences. You are obsessed with pixel perfection, steeped in emerging web trends (WebGL, micro-interactions, motion), and capable of translating the Google brand into digital environments that are as functional as they are magical. You will set the vision, guide the team, and get your hands dirty in the design files to ensure every pixel meets the "Google Grade."

Responsibilities:

Web Vision & Digital Storytelling

• The "Flash" & The Function: Lead the creation of "flashy," high-impact marketing websites and digital experiences. You bridge the gap between heavy interaction design and strategic marketing, ensuring the web isn't just a container for information, but a compelling destination in itself.
• User-Centric Magic: Understand the product and the user deeply. Your job is to connect the two through intuitive UI and magical UX that feels distinctly Google—simple, human, and useful, but with a layer of delight that pushes the brand forward.
• Push the Browser: Stay on the bleeding edge of what is possible in a browser. Champion new web technologies and motion design to create experiences that feel alive, responsive, and innovative.

Craft, Quality & "Google Grade"

• Pixel Obsession: Maintain an uncompromising standard of visual excellence. You are the guardian of "Google Grade" on the web—ensuring hierarchy, typography, and layout are flawless across all viewports.
• Hands-On Leadership: You are a leader who still designs. You must be willing to jump into Figma to refine a component, direct a motion study, or push a concept further. You lead by doing.
• Systemic Thinking: While focused on "wow" moments, you also understand design systems. You ensure your flashy experiences can scale and align with broader Google web governance where necessary.

Client Partnership & Strategy

• Sell the Vision: You are the primary presenter for digital work. You must be able to articulate the "why" behind complex interaction models and design choices to clients across Marketing and Product, turning skeptics into believers.
• Strategic Alignment: Partner with strategists to ensure web experiences meet business KPIs without sacrificing creativity. You know how to balance "cool" with "conversion."

AI & Innovation

• AI-Enabled Workflow: actively explore how AI can enhance web design workflows—from generating layout variations to creating assets for prototypes. You view AI as a tool to get to "pixel perfect" faster.

About You

The essentials:

• Experience: 10+ years of digital design experience, with a heavy emphasis on marketing websites, microsites, and interactive storytelling. At least 3+ years in a leadership role.
• Portfolio of "Wow": A portfolio demonstrating high-end web design (Awwwards-caliber work). We need to see rich UI, fluid UX, and strong motion sensibilities—not just static dashboards or utility apps.
• Technical Fluency: Deep expertise in UI/UX principles and site architecture. You don't need to write code, but you must understand the capabilities of modern front-end development (HTML/CSS/JS/WebGL) to communicate effectively with developers.
• Tool Mastery: Expert-level proficiency in Figma and familiarity with the Adobe Creative Suite. Knowledge of prototyping tools (Protopie, Principle) is a massive plus.
• Client Presence: Proven ability to command a room and present creative work with confidence and strategic clarity.
• The Maker Mindset: You are resilient, curious, and believe that the details are the design.

Key Performance Indicators (KPIs)

• Creative Excellence: Delivering web work that sets a new standard for the brand and garners industry recognition (FWA, Awwwards, Webby).
• Engagement: Web experiences that drive higher dwell time, interaction rates, and successfully convey product magic.
• Team Leadership: Cultivating a team of designers who are excited to push boundaries and grow their skills under your mentorship.
• Client Trust: establishing yourself as the go-to expert for digital web innovation within the client organization.

#LI-KW1

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

The Director of Marketing Operations Business Partner defines and leads the marketing operating model to accelerate pipeline growth, execution excellence, and deliver performance insights. This role serves as a strategic partner across Revenue Operations, Sales Technology, Data, and Marketing leadership, guiding the design of scalable processes, measurement frameworks, and systems that align marketing execution with business objectives. Reporting to the VP, this role translates business objectives into operational capabilities and  business requirements. This role influences the roadmap direction, and ensures operational readiness and adoption of marketing capabilities that enable teams to execute effectively. This critical role acts as the operational bridge between Marketing strategy and execution, ensuring programs are measurable, scalable, and aligned to pipeline growth.

Based out of Canada or the United States (In Provinces & States we can hire legally), this role will report into the Vice President, Revenue Strategy & Operations.

WHAT YOU’LL DO:

Strategy & Operating Model

• Design and oversee the implementation of  the marketing operations strategy aligned to revenue and demand priorities
• Establish campaign governance, planning cadence, and execution standards
• Design scalable lifecycle processes across demand, field, and customer marketing
• Partner with Marketing leadership on annual planning, segmentation strategy, and program prioritization

Technology & Data Partnership

• Partner with Sales Technology, RevOps, and Data teams to shape the marketing technology roadmap
• Translate strategic business objectives and operational needs into use cases that guide platform decisions and drive measurable impact. 
• Influence architecture, integrations, and data design to enable lifecycle execution and measurement
• Drive marketing readiness for new capabilities including process design, rollout, and adoption to maximize impact
• Establish frameworks for campaign structure, tracking, and data standards to enable reliable  reporting and attribution
• Translate strategic initiatives into operational and platform requirements that support marketing transformation

Process, Measurement & Execution

• Define KPIs across funnel, pipeline creation, conversion, velocity, and ROI
• Establish attribution approach and performance frameworks
• Deliver executive insights that informs investment decisions, planning and performance optimization

• Standardize campaign intake, build, QA, and launch processes
• Improve lead management, scoring, routing, and lifecycle governance
• Drive automation and operational efficiency

Leadership

• Lead, develop, and evolve the Marketing Operations and analytics team by setting clear expectations, providing coaching and feedback, managing performance, and fostering an inclusive, collaborative environment aligned with organizational goals.
• Define priorities, operating rhythms, and ways of working for the function
• Partner cross functionally to align GTM planning and execution
• Act as strategic advisor to Marketing leadership

WHAT YOU’LL NEED:

• 15+ years in Marketing or Revenue Operations in SaaS environment
• Experience building and scaling marketing operating models in growth stage companies
• Proven experience influencing cross functional strategy and roadmaps
• Strong understanding of funnel management, lifecycle design, and attribution
• Experience supporting planning, forecasting, and pipeline strategy
• Expertise in lead scoring, ABM architecture, and performance measurement
• Experience leading teams and driving operational transformation
• Executive communication and stakeholder alignment skills
• Familiarity with Salesforce, marketing automation platforms, intent platforms (e.g., 6sense), conversation intelligence, and BI tools
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 

The New York Times Opinion desk is looking for a digital designer to join our award-winning design team. You will design and art direct compelling mobile-first visual storytelling products and experiences, prioritizing UX performance and applying experimentation with the newest technology. You will work collaboratively with other creative, technical and editorial teams, responsible for coordinating multiple assets and contributors and meeting deadlines that follow audience plans and deadlines.

You have a portfolio demonstrating talent in aesthetics, typography, layout, motion, storytelling techniques, and user-centered design principles. You have an affinity for institutional brand consistency and an eye for subtle detail. You quickly distill complex ideas into clean, organized, understandable and impactful digital experiences.

This is an in-office position, based in New York City and includes regular attendance in the office. There may be some flexibility to work remotely per your departmental guidance.

Responsibilities:

• Work with editors, art directors, video, and photo to conceptualize and shape design ideas into immersive small, medium and large-scale digital storytelling experiences 
• Respond to projects with strategic and creative design solutions through interactive storytelling and wireframes
• Iterate, synthesize and present multiple format options and explorations for stakeholder review
• Develop template designs for recurring editorial features 
• Work with developers to ensure responsive and performant design quality across the full range of digital devices and browsers
• Translate art and design into a versatile suite of assets for use across a range of promotion platforms, with an eye towards holistic cohesion
• Incorporate feedback from multiple stakeholders through iterative processes, communicating ideas clearly and effectively
• Develop, nurture and collaborate with a roster of artists (illustration, motion, and more) from sketch to final art phases 
• Contribute to the presentation of our journalism, and engage with others to foster an environment of learning and constructive dialogue about our work
• Maintain high journalistic standards for multimedia journalism 
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world
• You will report to Deputy Editor Design 

Basic Qualifications:

• 5+ years of digital design experience
• Visual and interactive design skills — a clear grasp of typography, layout, color, motion, and behavior
• Experience with iterative wireframing in Figma and implementing pixel-perfect digital design systems across multiple platforms

Preferred Qualifications:

• Strong editorial judgment and experience proven ability to innovate and translate editorial priorities into multimedia storytelling 
• Experience with basic HTML/CSS and JavaScript. 
• Openness to developing technical fluency further to finesse design details with front-end developers
• Experience working with video, audio, and data visualization
• Experience working and meeting deadlines in a fast-paced news environment with a willingness to work a flexible, news-driven schedule that may occasionally include nights or weekends

This position is represented by the NewsGuild of NY.

REQ-018097

The New York Times is looking for a talented, ambitious and collaborative visual journalist to join the Investigations desk. Visual storytelling has been an important part of high-profile investigations in recent years, including stories about online dangers to children, police traffic stops, cryptocurrency and the harvesting of sensitive location data. You should demonstrate excellence in multimedia storytelling including conceiving, designing and developing interactive features, charts and maps. You will also leverage new technologies to prototype and develop tools that assist with reporting. You should integrate well into a team as there will be frequent, close collaboration with other reporters, editors and designers. 

This is an in-office position, based in New York City and includes regular attendance in the office four days each week. There may be some flexibility to work remotely per your departmental guidance.

Responsibilities:

• Report and tell ambitious multimedia stories in collaboration with other journalists on the investigations desk.
• Collect, clean and analyze large data and document sets.
• Develop tools to assist and broaden the scope and scale of reporting.
• Help determine the requirements and possibilities for graphics and multimedia storytelling, including statistical visualizations, video, photography, audio, and animations
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
• You will report to the deputy investigations editor.

Basic Qualifications:

• At least 3 years of relevant professional experience.
• Experience designing interactive web and mobile stories for news.
• Understanding of evolving media, technology and design landscape including emerging standards and devices.
• Proven expertise with data analysis and visualization, including strong mobile design ideas, a solid understanding of storytelling techniques and a smart UX sensibility.
• Significant front-end web development experience using HTML, CSS and JavaScript.

Preferred Qualifications:

• Excellent news judgment and visual creativity while ensuring the accuracy, clarity and readability of the material they publish.
• Curiosity and interest in the news, and in finding innovative approaches to telling stories.
• Experience in investigative reporting.
• Willingness to work a flexible schedule, particularly when closing stories. 

This position is represented by the NewsGuild of NY.

REQ-017729

About the Role:

The New York Times is seeking a senior front-end developer with experience in agentic AI development to join one of several teams that make up the Messaging Platforms group.

Your work will directly empower the Times to deliver breaking news and engage millions of readers worldwide. As we expand and replatform the core tools used by our editors and partners, you will have a unique opportunity to build significant new capabilities within a mission-driven organization. You'll join a collaborative group of engineers, designers, and product managers who prioritize empathy, innovation, and a shared responsibility for our collective success.

Our front-end code is written in React, while most of our backend code is Go. Services are deployed using CI/CD tools like GitHub Actions, and our infrastructure, which is hosted in Google Cloud (GCP) and Amazon Web Services (AWS), is provisioned with Terraform.

Responsibilities:

• Help lead the effort to modernize front-end tools using agentic workflows to accelerate development cycles while maintaining high architectural standards.
• Provide front-end expertise and coaching on AI-assisted development, helping the team adapt their workflows to spend more time on system design and less on routine implementation.
• Contribute to the full development lifecycle of our products, performing activities related to design, development, testing, deployment, monitoring, within a collaborative, distributed team.
• Partner with engineers, designers, and product managers across the organization to build user-friendly messaging capabilities.
• Ensure code quality and architectural health through static analysis, automated testing, and optimization for agentic development patterns.
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
• You will report to an Engineering Manager in the Messaging Platforms group.

Basic Qualifications:

• 5+ years of experience with front-end fundamentals (HTML/CSS/JavaScript/TypeScript), performance, accessibility, and best practices
• Expertise in modern frameworks (eg. React, Redux, CSS modules, ReactDOM)
• Proficiency with JavaScript tooling (eg. Vite, Babel, pnpm, Webpack) and Node.js/GraphQL
• 2+ years of full-stack experience, including back-end languages (Go preferred) and SQL
• Hands-on experience with agentic or AI-assisted coding tools (e.g., Claude Code or Cursor) including the ability to effectively direct, iterate on, and verify AI-generated output

Preferred Qualifications:

• Experience developing and maintaining custom AI agents or automated developer workflows
• Experience with evaluation frameworks for AI-generated code, including the use of automated checks, regression testing, or LLM-based grading to ensure architectural consistency at scale
• A nuanced understanding of the trade-offs and complexities involved in LLM orchestration, including a focus on cost, token usage, and the limitations of current agentic frameworks in front-end environments
• Experience building, operating, and monitoring web systems in GCP or AWS
• Experience with Prosemirror and/or Apollo

This role may require limited on-call hours. An on-call schedule will be determined when you join, taking into account team size and other variables.

#LI-Hybrid

REQ-019925

REQ-019166

About the Role, Mission or Department Overview

The New York Times is looking for a Software Engineer to join the Programming team. You will report to the Senior Engineering Manager, Programming and work with a team of engineers and cross-functional partners to build tools to support the newsrooms and bundled brands of the NY Times.

The Programming team is building the next generation homepage programming systems for the newsroom editors who curate The New York Times homepage every day. We're building an entirely new version of our editorial process and the applications that power it, while maintaining all of our mission-critical standards for publishing news. This team will partner with other technology teams across the company to build these new tools for our journalists. The new Programming tools will make variants, curation, algorithmic programming, and experimentation much easier, improving the editing team's workflow.

Responsibilities:

As a Software Engineer on the Programming team, you will:

• Collaborate with product, design, other engineers, and newsroom partners to develop editorial tools for programmed surfaces, ensuring we align technical choices with our goals and editorial workflows.

• Develop new features and improve existing components from requirements gathering through design, implementation, QA, deployment, and monitoring

• Build reliable, secure, and observable features, while identifying bugs or technical debt within the team's domain

• Review code written by other software engineers on the team and provide feedback

• Contribute to and advocate for testing strategies to ensure service reliability

• Partner with other engineers to deploy and operate new features in production

• Demonstrate support and understanding of our value of journalistic independence and a commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• 2+ years of software engineering experience; demonstrated ability to write correct, clean, and reusable code that is easily maintainable by other team members.

• 2+ years of experience with JavaScript

• Fluency in HTML and CSS; able to apply design systems and integrating UI components from shared libraries

• Experience looking for feedback to improve as an engineer and supporting the growth of peers through helpful code reviews

• Demonstrated experience working collaboratively as a part of a cross-functional team

Preferred Qualifications:

This role may require limited on-call hours. An on-call schedule will be determined when you join, taking into account team size and other variables.

#LI-Hybrid

REQ-019524

About the Role:

The Upshot is a versatile, multidisciplinary team in the New York Times newsroom whose mission is to help our readers understand the news — and to find new ways to explain the world we're living in.

We're looking for a data-savvy visual editor who will work with the entire Upshot desk on projects ranging from short news stories to long-term enterprise to interactive applications.

As a deputy editor, you will be part of the Upshot's leadership team, and you will influence everything we publish. Your role will involve both big-picture thinking and extreme attention to detail. Sometimes, you will edit an entire story or project from conception through publication. Other times, you'll lend a hand in making sure a visual element is precise and pixel-perfect. You're someone who can create new formats to communicate with audiences, and who also enjoys sweating the details on making an individual chart better.

You are an editor who can help reporters think through how to analyze a dataset. You should develop intuitive (and counterintuitive) ways to tell stories through charts, graphics, and other formats. You should refine visual elements, stories, and projects with meticulousness and rigor. You should dream up entirely new ways of doing journalism.

The Upshot has a wide remit. It is the home of cutting-edge data visualization, detailed policy analysis, Nate Cohn's newsletter and standalone destinations like Wordle Bot and Spelling Bee Buddy. It covers a wide range of topics, including politics, policy, health care, cities, culture, education, gender, climate and more. And it is powered by a collaborative group of journalists, including reporters with decades of experience and some of our best software developers and data visualizers.

Together, they produce work like this:

• “An Extremely Detailed Map of New York City Neighborhoods”
• Wordle Bot: Your Daily, Personalized Wordle Score
• “Future of Gerrymandering? Here's How Weird Things Could Look.”
• “See How E.V. Road Trips Went From Impossible to Easy”
• “Coastal Cities Priced Out Low-Wage Workers. Now College Graduates Are Leaving, Too.”
• “Who Won the Winter Olympics? We (Over) Analyzed the Medal Standings.”
• “A Huge Threat to the U.S. Budget Has Receded, and No One Is Sure Why”
• “Can You Stop an Outbreak of a Contagious Disease?”
• “Students Are Rebounding From the Pandemic, but Some May Never Catch Up”
• Flashback, a Weekly History Quiz

We're looking for someone who can conceive, develop, refine and edit ideas like these — and ideas we haven't even scratched the surface of.

Responsibilities:

• Conceive, edit and publish stories that involve data-driven analysis, visual communication of data, and other forms of visual storytelling
• Find innovative ways to shape stories that combine text, charts, graphics, video, photography, reader interactivity and other multimedia
• Make our charts and graphics better, envision ways to communicate data that may not be immediately obvious, and refine these elements so they follow Upshot sensibility and Times style
• Explore the latest technologies for visual storytelling and how they can make our stories clearer or more engaging
• Help the Upshot expand in video
• Be comfortable editing text and shaping the narrative flow of stories
• Coach journalists to improve their visualization, design and data analysis skills
• Be part of the desk's leadership team, supporting everyone on the Upshot
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
• You will report to the Editor, The Upshot

Basic Qualifications:

• 5+ years of experience producing or editing charts/graphics, data-driven journalism, visual journalism, interactive journalism, or similar
• Experience envisioning, editing and elevating data-driven visual journalism that enhances an audience's understanding with a high level of polish and attention to detail
• Fluency in visual software, including Adobe Illustrator or Figma
• Experience producing coverage on both breaking news and enterprise timelines

Preferred Qualifications:

• 2+ years of management experience leading reporters, data journalists and/or visual journalists, particularly on more analytical work
• Fluency with HTML, CSS and JavaScript, including frameworks, like Svelte, that are used to produce visual stories
• Experience working with and analyzing data, in R, Python or other tools
• Strong news judgment, and experience approaching the news creatively
• An interest in learning new technical skills
• Experience leading and collaborating in multidisciplinary settings
• Experience editing stories that involve statistics, politics, policy and/or economics
• Experience with video, motion graphics and/or related skills
• Experience editing articles and other text for publication
• A strong understanding of the kinds of subjects the Upshot covers, and a neverending ideas list

REQ-019977

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three times per week. 

The Advance team is a group of full stack engineers focused on making the experience of using Alloy more and more “advanced” over time. They do this by working on features that leverage our differentiated data set to provide our customers with optimizations of their risk policies, more insights into their data, and proactive alerting of previously unknown risks. The team works all across the Alloy platform, striving to improve the usability of our rules engine and end-to-end case management system. Advance is a highly product-oriented team working on the most promising areas of the Alloy platform, which involves collaborative work across various functions.

What you'll be doing

• Collaborate with engineers, designers, and product managers to translate our product and technical vision into a concrete roadmap, guiding the team towards success.
• Architect, develop, test, and deploy significant customer-facing features and projects using cutting-edge tools and technologies.
• Work on both the front-end and backend, with the ability and willingness to lean in on either side of the stack at different times as needed, depending on the project. Our tech stack includes TypeScript, JavaScript (ES6/React), Node.js, PostgreSQL, OpenSearch, and AWS.
• Craft high-quality, thoroughly-tested code that meets the unique requirements of our clients, ensuring robustness,reliability, and continuous improvement of our platform.
• Embrace an iterative approach, swiftly iterating on features and solutions based on valuable feedback from both our product team and clients, ensuring continuous improvement and alignment with user needs.
• Provide technical mentorship and guidance, and foster a culture of learning and growth.

Who we’re looking for

We’re actually hiring for two new teammates at the Senior 1 & Senior 2 levels. There is some overlap in qualifications, given that we like to see technical leadership and expertise across senior levels in general. Ultimately, an offer and leveling will come down to depth of experience and interview performance.

We’re looking for:

• 5+ years (or for the Senior 2 role, 8+ years) of hands-on experience in developing production-ready software, demonstrating a proven track record of delivering robust and scalable solutions.
• Demonstrated expertise in steering both front-end and backend technical projects, prioritizing tasks, defining requirements, and facilitating productive discussions within the team to drive informed technical decisions.
• A collaborative mindset and experience in effectively leading engineering teams in collective pursuits, fostering an environment of cooperation and shared success.
• Strong ability to adapt swiftly to the evolving needs of our growing organization and dynamic product landscape, ensuring alignment with strategic objectives.
• Proficiency in client-side technologies such as TypeScript, JavaScript (ES6/React), HTML/CSS, as well as server-side proficiency in Python (Django), enabling seamless development across the entire stack.
• Practical experience in managing relational databases, with a strong command over PostgreSQL and its intricacies, ensuring efficient data management and retrieval.

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

• The Senior Software Engineer 1 position has a base salary range of $166,000 - $209,000. 
• The Senior Software Engineer 2 position has a base salary range of $198,000 - $250,000. 

Benefits and Perks 

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health 
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

The Solutions Engineer Team

We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation.  Solutions Engineers are experienced in using presentations, email, phone, and social media to connect with customers virtually and in person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to educate Okta’s Customers (from developers to product managers to C-level executives) on best practices throughout their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform.

The Solutions Engineer Opportunity

Reporting to the Senior Manager, Solutions Engineering, the Solutions Engineer is a functional business consultant who will partner with Commercial Account Executives and have  a passion for technology and the advanced ability to develop, position, and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you’ll be doing

• Work alongside the Corporate/Expansion (employee size 300-1249) sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues, and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners, and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and reusable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events, including executive briefings, conferences, user groups, and trade shows

What you’ll bring to the role

• 5+ years of pre-sales engineering experience, selling SaaS products.
• A passion to serve the Customer, demonstrated in a customer-facing role, such as consulting or support, but ideally in a pre-sales capacity.
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly, using a whiteboard.
• Experience with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP)
• Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications.
• An understanding of core security concerns within a typical application. (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Exceptional communicator.
• Confidently dispensing knowledge to highly-skilled and experienced audiences.
• Typically, 25% travel.
• A bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.

You might also have (not mandatory):

• AI & Emerging Tech: Expertise with Agentic AI and LLM-based workflows. You understand the use cases for AI agents, both internal and external, and have familiarity with MCP servers.
• Diagramming experience for user journey flows, complex architecture diagrams, etc.
• Experience in the IAM space

#LI-Remote

#LI-CM

P9259_3401412

The Solutions Engineering Team
We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation. Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate Okta’s Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform.

The Solutions Engineer, Auth0 Opportunity
Reporting to the Sr. Manager, Solutions Engineering, Strategic Auth0, the Solutions Engineer is a functional business consultant, with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you’ll be doing

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Enterprise Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

What you’ll bring to the role:

• Identity and Access Management (IAM) Expertise:
  • 5+ years of pre-sales engineering experience in IAM.
  • Strong understanding of IAM concepts, including OAuth 2.0, OIDC, and SAML.
  • Experience with lifecycle management, role-based access control (RBAC), and provisioning/deprovisioning.
• Technical Proficiency:
  • Hands-on experience in one or more of the following development areas: web (JavaScript, HTML, frontend frameworks), mobile (iOS, Android), backend (Java, C#, Node.js, Python, PHP, Ruby), or IP-based real-time communications.
  • Experience working with REST APIs, API Gateways, and SDKs.
  • Deployed applications on cloud platforms (AWS, Azure, GCP, Vercel, etc.).
  • Understanding of core security concerns in applications (password hashing, SSL/TLS, encryption at rest, XSS, XSRF).
• Customer Engagement & Communication:
  • Passion for serving customers, demonstrated in a customer-facing role (ideally pre-sales, but consulting or support also valued).
  • Ability to quickly communicate complex technical ideas, including on-the-fly whiteboard explanations.
  • Elite communication skills, confident in dispensing knowledge and presenting to highly skilled and experienced audiences.
• Strategic & Organizational Skills:
  • Territory management skills, including pipeline building and collaboration with sales counterparts for execution excellence.
  • Diagramming experience for user journey flows, complex architecture diagrams, etc.
• Education & Travel:
  • Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.
  • Typically 25% travel.

You might also have (not mandatory):

• Experience with Auth0, Auth0 FGA, or OpenFGA.
• Hands-on experience with Generative AI or LLM technology (LangChain, GenKit, LlamaIndex, etc.).
• Experience integrating with micro services, data lakes, or customer data platforms.
• Developed ReBAC or Fine-Grained Authorization models.

#LI-LSS1

#LI - Remote

P23532

About the role: 

We are seeking an exceptional Growth Marketing Manager (Growth Hacker) to join our Growth Marketing team (within the Growth team in the Product org). This role will report to the VP of Growth Marketing. You will be responsible for driving member sign-up and engagement with Garner, including owning experimentation to optimize existing marketing channels, launching new marketing channels, and building our personalized engagement engine (based on a member’s profile & behaviors, triggering unique member communication journeys). This is a high-impact role at the heart of our growth engine - helping us engage more members, deliver a first-class member experience, and ultimately improve health outcomes at scale. 

Where you will work:

This role will be based in our New York City office (in the Financial District). You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday. 

What you will do:

• Own KPIs related to sign-up rate and engagement (app usage, reimbursement with Garner) across our book of business  
• Own full-funnel, high volume experimentation: You can run multiple high-velocity A/B and multivariate tests weekly across email, SMS, direct mail, push notifications to drive sign-up and engagement KPIs 
• Launch new marketing channels & tactics: Innovate to develop new marketing tactics & channels that help us drive member sign-up and engagement with Garner - end-to-end design and execution - including strategy & concept design, business case / ROI proposal & analysis, testing & iteration, and reporting to leadership on performance
• Build segmentation & personalized journeys: Build capability for segmenting, targeting, and personalizing member journeys through complex, automated workflows in Iterable that leverage multiple data sources (health triggers, demographics, Garner engagement) to deliver 1:1 personalization at scale  
• Build scalable processes & AI tools: You will build our “growth tech stack,” automate workflows, build AI tools (eg coding & QA agents in Iterable, reporting & campaign optimization, personalized messages to members), and create automated dashboards to analyze and optimize campaign performance  
• Collaborate cross-functionally: Partner with other Product teams, Client Management, Engineering, Revenue Operations, and Data 

The ideal candidate has:

• 5-8+ years of B2C marketing experience and a proven Growth Hacker: Strong experience in Growth at high-growth tech, health tech, or ecommerce company (in a growth marketing, growth hacking, growth product, lifecycle marketing, or similar role)
• Results-oriented strategic problem solver who is analytical, creative & innovative, results-driven, and excited to build new capabilities to increase our sophistication in B2C marketing 
• Proven track record with experimentation, including high volume A/B testing driving real quantitative results 
• A technical marketer who has strong proficiency in marketing automation platforms (preferably Iterable) executing campaign builds & leveraging HTML/CSS for basic email template customization
• Personalization expert, with deep experience in segmentation, targeting, and executing personalized member journeys
• Strong critical thinking & problem solving skills - able to break down complex problems with logic, structure, and supporting in-depth analysis 
• Strong project management skills - ability to juggle multiple priorities, meet deadlines, and work cross-functionally  
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

Compensation Transparency:

The target salary range for this position is $145,000 - $190,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more.

At Coast, we're building the financial infrastructure powering America's fleets. AI is fundamentally changing how fleets run their financial operations, and we're shaping the tools this new era requires.

Founded in 2020, Coast has become the payments and expense management platform of choice for the 500,000 fleets and 40 million vehicles that keep the country moving — giving fleet owners and operators control, visibility, and trust over how their businesses spend. 

Simplicity is our competitive advantage. In an industry where complexity is the norm, we're building something opinionated and focused: software that field workers and fleet managers actually want to use. Every member of our fully co-located team is a builder who cares deeply about bringing modern, well-crafted tools to the trades — an industry that's been underserved for too long. This mindset drives everything we do, from product decisions to hiring choices.

We're looking for a Head of Design to join the team.

In this role, you will lead by making, not managing. Someone who sets direction, establishes standards, and grows a team while staying close to the work. This is a true player-coach role: you'll lead a small but talented design team while also acting as the primary designer on one of our product squads. We don't need a design politician or a gatekeeper. We need someone in builder mode — opinionated, hands-on, and excited to shape what great looks like at Coast from the inside out.

Location & work mode

Coast is an in-person company. This role is based out of our New York City office, where our full team works together day to day. We believe great products are built by people who are in the room together — collaborating closely, moving fast, and holding each other to a high bar.

What you'll do

• Pair closely with engineering and product to initiate and complete roadmap projects, no hand-offs
• Spot opportunities to redesign or refine key screens and flows, as well as smaller quality issues and “paper cuts” as you use Coast
• Create mockups, prototypes, and high-fidelity visuals to communicate ideas and describe their execution
• Guide and inspire fellow designers through collaborative critique of work-in-progress
• Use and improve our lightweight design system components
• Help with hiring new teammates that can elevate our team and product

What we’re looking for

• 10+ years designing software, with at least 3+ years leading a design team
• A track-record of demonstrating both systems thinking and exceptional craft
• Ability to drive quality, business impact, and delight across a portfolio of products
• A player-coach mentality — you lead by doing, not just directing
• Courage to ask questions, experiment, and advocate for what you feel is right
• Humility to accept feedback, adapt your thinking, and iterate toward the best solution
• Experience with prototyping in Figma (and beyond with tools like AI, HTML/CSS)
• Ability to distill problems and feedback, then design clear, focused solutions
• Capable of transforming existing design processes into AI-assisted workflows
• Effective written and verbal communication skills

What we offer

You'll have a high-impact role with real ownership and the opportunity to shape the future of Coast’s products and services

• Competitive salary ($240,000 - $260,000) and equity 
• Company-sponsored 401(k)
• Medical, dental, and vision insurance
• Flexible paid time off (vacation, personal well being, paid holidays)
• Paid parental leave
• $400 accessories allowance (a keyboard, mouse, headphones, etc.)
• Education stipend
• Tools to help manage your financial wellness, including webinar, and access to an equity tax advisory service 
• Free lunch on Fridays

Learn how we think

• The $40M push to modernize fleet payments podcast with our founder and CEO, Daniel Simon
• Fueling the Financial Operating System for Fleets: Our Partnership with Coast ICONIQ Series B blog post

About the Company

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.

The Department: Design

The Role: Product Design Intern

Gemini is looking for Summer 2026 Interns to work on our multi-functional product team that are interested in design, marketing and user experience. You will be assigned high impact projects that help build a more equitable future for all and gain meaningful experience working on all areas of the design process including analysis and reaction to user needs, architecture of layouts, flows and interactions, and design. The Product Design Intern will work cross-functionally with a variety of teams to support great user experiences for Gemini products. Our goal is to provide a valuable experience that makes a direct impact on our business and jump starts your engineering career.

This will be a 12-week summer internship program with 3 days per week in person at our New York City, NY office.

Responsibilities:

• Assist in designing wireframes, prototypes, and user interface components for web and mobile platforms.
• Conduct user research and usability testing to gather insights and improve designs.
• Collaborate with product managers, engineers, and other designers to bring ideas to life.
• Learn and apply our design system to maintain consistency across all products.
• Support the team in preparing design documentation and presentations.
• Stay up to date with design trends and best practices in fintech and cryptocurrency.

Qualifications:

• Pursuing an associate’s, bachelor’s or master's degree in Product Design, Graphic Design, Industrial Design, or Engineering.
• Demonstrates proficient understanding of typography, hierarchy, motion and interactive.
• Must have passion for creating visual user interfaces for web and mobile applications.
• Excellent time management with strong organizational, communication and conceptual thinking skills.
• An ability to explore multiple solutions for problems.
• Team player and self-starter with a hunger for collaboration across all disciplines of design, product and engineering.
• Potential experience with Figma, Sketch, Adobe CS (i.e. Photoshop and Illustrator), and the Google suite of apps.
• Familiar with basics around HTML/CSS and JavaScript.

Pay Rate: The hourly pay rate for this role is $38/hour in the State of New York. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

In the United States, we offer a hybrid work approach at our hub offices, balancing the benefits of in-person collaboration with the flexibility of remote work. Expectations may vary by location and role, so candidates are encouraged to connect with their recruiter to learn more about the specific policy for the role. Employees who do not live near one of our hubs are part of our remote workforce.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-GR1

What You Will Be Doing

• Own the retention program roadmap, translating strategic direction into a prioritized, sequenced plan with clear milestones
• Drive concurrent retention initiatives across customer touch points, such as email, push, in-app, SMS, and direct mail, with minimal oversight
• Establish and maintain a repeatable experimentation cadence tied directly to Lifecycle OKRs
• Surface insights and communicate impact and opportunities to stakeholders clearly and proactively

• Own technical buildout and maintenance of lifecycle programs in enterprise ESP platforms - including complex journeys, API-triggered sends, segmentation, personalization, and A/B testing
• Lead significant work streams during platform migrations and infrastructure projects, including journey rebuilds and QA
• Own HTML email builds, template management, and platform documentation
• Identify and resolve technical bottlenecks independently and with technical stakeholders

• Serve as the primary lifecycle point of contact for Product, Growth, Creative, Data, and Eng on retention initiatives
• Manage stakeholders, timelines, feedback loops, and launch readiness across teams

You Will Be a Good Fit If You

• Have 5+ years of experience in lifecycle, retention, or marketing automation - with at least 2 years owning a channel or program end-to-end
• Are deeply comfortable in enterprise lifecycle platforms - Braze or Iterable experience strongly preferred; Customer.io also relevant
• Have navigated a platform migration or major technical transition before
• Are operationally excellent: you build process, document everything, and don't let things fall through the cracks
• Are technical enough to build complex journeys, understand data architecture, and work fluently with Eng - without being an engineer yourself

Employment Type: Full Time, Exempt
Base Compensation: The base compensation range for this position is $144,000–$168,000 USD Annually
This is a hybrid role with the expectation to work onsite from our NYC hub location three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year (e.g., company and department offsites).

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

If you do not meet every single requirement but are excited about the role, we encourage you to apply. At Grow, we know the strongest candidates bring more than what is listed on a resume.

On is in a state of fast growth, and our Talent team is at the heart of it all. We are looking for a Principal Workday Integration Architect to serve as the master builder of our HR data ecosystem.

This is a high-impact technical role. You will be responsible for the "circulatory system" of our people data, ensuring our global systems communicate seamlessly. But we aren't just looking for standard maintenance; we want someone ready to take their Workday expertise to the next level. You will partner with our IT teams to pioneer the use of AI and Agentic workflows, automating the mundane to elevate the human. If you are a Workday Studio expert who is fascinated by the intersection of deep tech, AI, and HR, this is your chance to make a global impact.

Your Mission

• Architect the Integration Landscape: Lead the design, development, and maintenance of complex integrations using Workday Studio, Orchestrations, EIBs, and Cloud Connect (incl. Global Payroll). Ensure secure, resilient, and high-performing data flows.
• Drive Technical Excellence: Define our integration standards, conduct rigorous code reviews, and translate business ambitions into brilliant technical reality alongside stakeholders.
• Pioneer AI in HR (The Exciting Part!): Partner with our IT team to explore how Google Vertex AI can transform HR data. You will help build intelligent automations and "smart" workflows that reason and act autonomously.

Your Story

• A proven track record of 5-7+ years in Workday integrations, with expert-level proficiency in Workday Studio (experience with Java, XSLT, HTML is essential); any other programming experience like Python is a plus.
• Demonstrated experience with Workday Orchestrations is a significant plus.
• A deep technical curiosity about AI; Any exposure to Google Enterprise Agent Platform or building Agentic workflows is a massive bonus, but a strong desire to learn is just as valuable.
• Nice to have: Understanding of Talent/Retail processes (Payroll, Recruitment, Onboarding)
• The ability to thrive in a global environment, which includes working flexibly across timezones to collaborate with our North American teams (specifically PST).
• A solutions-architect mindset. You don't just fix bugs; you diagnose root causes and build sustainable, automated systems that scale.
• Excellent communication skills, with the ability to explain complex technical architectures to non-technical partners and lead high-stakes technical projects.

About the Role

Charlie Health is seeking a motivated, entrepreneurial communications associate to develop organic content for its primary social media channels and other owned channels as required. Day-to-day, the associate will own the company’s organic social calendar, drafting and scheduling content to platforms and working with teams across the organization to amplify their work and reach new, influential audiences. They will also assist our content marketing associate in developing client, provider, and referrer stories across platforms.

More broadly, the associate will also have the chance to refine the organization’s brand voice across channels, identify emerging platforms the organization may want to join, set ambitious benchmarks for success, and take the lead on managing major digital campaigns and initiatives. They will also help nourish and grow our online community, ensuring timely responses and interactions with audiences across platforms.

Responsibilities

• Publish content daily across Charlie Health’s core social media channels (LinkedIn, X, Facebook)
• Communicate internally with stakeholders across the organization to assist them in elevating their work and initiatives to core digital audiences
• Advise staff across the organization on best social media practices; enable key content creators to craft their own social media content
• Help drive the conversation around major institutional initiatives and behavioral healthcare more broadly
• Solicit stories from and interview clients, referrers, and providers to help shape the public narrative around Charlie Health’s changemaking approach to behavioral health
• Define the volume, cadence, and diversity of our social media messages, refining our social media content calendar 
• Regularly report on performance, setting ambitious goals for audience and engagement growth

Requirements

• 3-5 years of experience drafting social media content for a B2B or B2C brand
• Excellent writing skills with the ability to accurately and quickly draft expressive, thoughtful social media posts in line with our work and expertise
• Fluency with a range of social media strategies and a proven track record for increasing followers and engagements for an organization or business
• Experience producing professional-grade content for X, LinkedIn, and Facebook, with an understanding of the platforms’ respective audiences and utility 
• Superior interpersonal skills and experience partnering across an organization and with outside stakeholders
• Knowledge of social media software (we currently use Sprout)
• Basic experience with HTML and Photoshop

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $75,000 and $105,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $82,000 and $116,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID

At Remedy Edge, we believe health can’t wait.

The stakes are higher. The pace is faster. And hesitation costs lives.

That’s why Remedy Edge exists—to bring urgency to health.

Urgent thinking. Urgent creativity. Urgent action.

We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people—from awareness to action, from delay to decision, from possibility to progress.

Because when health is on the line, every moment matters.

And every edge counts.

Inclusivity

Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity.

Flexibility

At Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge.

Who We Are

Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates. Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can’t afford to wait. 

Title: VP Digital Design Lead

Who the team is:

The Experience Design (XD) team is a collective of designers who intend provide thoughtful and creative digital work balancing the goals of our users with the goals of our clients, so our solutions add value, are intuitive and drive success

Who we are looking for:

The VP Digital Design Lead will be responsible for leading, planning, and executing multiple projects at once across multiple accounts. In this role, you will work autonomously and also with lead ux designers, lead art directors and copywriters to develop solutions that meet the overall project and account goals. Your work is thoughtful, well-executed and the end users are at the helm of your decision-making.

In addition to project responsibilities, you actively participate in internal XD initiatives such as creating best practices POVs and seeking new inspiration that helps shape the future of the team and help to continue our position as digital thought leaders in the agency.

QUALIFICATIONS:

· 7+ years UX/UI design experience with a visual design or product design

· Presents a strong design portfolio showcasing a variety of digital projects - including mobile-first websites and native phone or tablet applications

· Proficient in the latest digital design tools including Sketch, Figma, Adobe XD, InVision, and Zeplin,

· A strong passion for interface visual design, UX best practices, design systems, and prototyping

· Strong written and verbal communication skills

· Experience working with internal and external development teams

· Detail focused, goal oriented, and well organized

· Basic knowledge of HTML, CSS, etc

· Experience in staffing, managing and mentoring lower-level UX designers

· Experience in brief, budget, scope and timeline creation in conjunction with project management group

· Experience in reviewing existing systems and processes to identify UX issues and develop UX recommendations

· Experience in user-centered design methods and techniques and strong experience strategy skills

· Experience and working knowledge of accessibility and WCAG standards

· Ability to distill complex ideas into simple concepts, defend your work and be the expert in the room

· Detail focused, goal oriented, and well organized

· Possesses an organic growth mindset

· Experience managing lower-lever designers and providing direction and guidance

· Ability to lead and drive the XD group forward through new thinking, process additions, ways of collaboration, and creative problem-solving skills

RESPONSIBILITIES:

· Collaborate with UX design leads, copywriters, and art directors

· Drive a strategic and conceptual vision across various projects within the patient journey

· Influences project level planning and overall design of the user experience for multiple projects

· Develop an experience strategy and collaborate with brand teams to execute creation of the user experience design

· Build stronger agency/brand team perception as an expert to foster stronger relationships with higher-level department leaders

· Create visual design concepts and be able to communicate needs and manage the visual design process from ideation to development and launch

o Generate high-fidelity, pixel perfect visual designs and production assets

o Prepare assets and development build kits including interaction specs

o Work with developers to provide guidance and validate implementation

· Participate in new business pitches as necessary

· Actively seek and share digital inspiration (creative, UX, technology, general digital trends).

· Continuously learns and evaluates existing project work

· Focusing on UX area(s) of specialty and finding new opportunities within brand teams

· Forward thinking about what’s next for XD groups capabilities and adding to them

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

· Salary Range-$130,000 - $140,000

Title: Art Group Supervisor 

Department/Discipline: Art 

Company: Entree Health

Competencies: Creativity, Customer Focus, Interpersonal Savvy, Perseverance, Digitally Savvy 

Responsibilities: 

• Ability to manage several brands and projects at once and deliver quality work 

• Jump in and work directly on some projects while managing and giving direction on other projects to keep work moving 

• Designing creative experiences across different mediums -print and digital 

• Think visually: breaking down complex information into visual stories  

• Managing all visual elements of the project, including type, illustration, and photography necessary to produce the intended image. Layouts should contribute to visual ideas, enhance the attractiveness of the message, and help to clarify and accent its meaning to the reader 

• Supervise art direction and act as an advisor to junior art staff 

• Work closely with Copy and Account Services as a cohesive team player to ensure that strategic goals and objectives are met 

• Help organically grow business 

• Contribute to tactical brainstorms 

• Comfortable leading projects from start to finish 

• Establish rapport with client and be able to present ideas in an organized, professional, and effective manner 

• Prepare new business presentation work as required 

  Qualifications and Experience: 

• 7+ years of agency experience (healthcare experience is necessary) 

• Presents a strong design portfolio showcasing a variety of projects, including multi-channel integrated campaign solutions but not limited to print, collateral, direct mail, websites, mobile and tablet design experiences etc. (Roles and responsibilities on each project are clearly stated in the portfolio.) 

• Passionate about design, is self-motivated, and is quick to meet challenges with strategic thought 

• Digitally focused, ability to understand and translate creativity into user experiences 

• Experience with strategic brainstorming and campaign development 

• Adobe creative suite, ppt, keynote, Sketch, Adobe XD, working knowledge of HTML and interactive execution principals 

• Regarded as the creative thought leader when participating in internal and external meetings and reviews. When meeting with or presenting to clients s/he communicates intelligently and diplomatically 

• At all times our Group Art Supervisor need to be unflappable, open-minded and confident 

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $118,500 - $160,000

About Us:

Public is the long-term investing platform. Investors use AI and a vast variety of asset classes, from stocks and bonds to crypto and options, to build portfolios for the long haul. Launched in 2019, Public has been trusted with billions in assets of affluent investors. Headquartered in New York City, it’s raised over $400M from investors like Accel and Tiger Global.

About the Role:

We are seeking a highly skilled and experienced Senior Lifecycle Marketing Manager to join our team at Public.com. This role will focus on driving new user conversion and early engagement, and will be instrumental in increasing LTV and retention across the customer lifecycle. The ideal candidate will be an expert in lifecycle marketing strategy, combining analytical storytelling with creative problem solving. This is a highly visible, cross-functional role that partners closely with product, engineering, data, and brand to build, test, and optimize lifecycle programs.

This role is based in NYC and will be onsite at least 4 day / week.

Key Responsibilities:

• Lead and execute lifecycle strategy for onboarding, optimizing for first-time investments and multi-product adoption.
• Own the strategy, messaging, and technical success of all onboarding-related user messaging.
• Build and maintain Braze canvasses, emails, push notifications, and deep in-app integrations, with regular reports on your results to executive leadership.
• Collaborate with product, brand, and data to identify new opportunities to improve conversion rates and channel performance.
• Analyze performance, leveraging Mixpanel, Looker, and other analytics tools to identify trends and performance optimization opportunities
• Drive experimentation and A/B testing to iterate and refine messages, improving conversion rates and LTV.
• Stay ahead of industry trends and changes, ensuring Public.com remains at the forefront of lifecycle marketing innovations.

What We’re Looking For:

• 4+ years of experience in lifecycle marketing strategies and channels, including email, push, in-app messaging, SMS, and direct mail
• Expertise in lifecycle marketing tools, preferably Braze
• Comfortable writing HTML, CSS, and Liquid or similar templating language
• SQL, JSON, and webhook expertise a bonus
• Excellent writing skills and deep knowledge of email design best practices
• Experience running successful A/B tests optimizing new user conversion.
• Strong understanding of attribution models, incrementality testing, and marketing analytics.
• Proven ability to optimize funnel conversion, retention, user engagement, and LTV
• Proficiency with marketing and product analytics tools (Mixpanel, Looker, etc.).
• Strong analytical skills, comfortable making data-driven decisions.
• A proactive and entrepreneurial mindset, with a passion for testing and learning.
• Strong preference for candidates with experience in fintech.

Benefits:

• Competitive salary and equity
• Comprehensive health, dental, and vision plans
• Generous PTO and parental leave policy
• 401(k) plan with company match
• Opportunities for career growth and professional development

Public is an equal employment opportunity employer to all employees and applicants for employment and prohibits discrimination and harassment of any type.  We celebrate people of all race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression. The compensation range for this role is $140K-$170K based on skills and experience.

Business Overview 

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com.

Position Summary

We are seeking a Senior Analyst to join our One Search team (SEO & Paid Search), supporting integrated search strategies across both organic and paid search channels. This role is ideal for a search professional who has experience in either SEO or Paid Search (SEM) and is eager to deepen expertise across both disciplines. The ideal candidate is passionate about how consumers discover brands through search and understands how organic and paid search strategies work together to drive measurable business outcomes. This role involves responsibilities from SEO strategy and copy optimization to building and executing paid search campaigns. You will help clients improve their visibility across the full search ecosystem by delivering insights, analysis, and integrated search strategies that combine SEO, paid search, and emerging search experiences. This role is client-facing and requires strong collaboration with analytics, media, creative, and development teams to deliver impactful search programs. 

Responsibilities

• Integrated Search Strategy
• Support the development and execution of integrated strategies across SEO and Paid Search.
• Translate client business goals and marketing objectives into actionable search strategies and tactical recommendations.
• Identify opportunities where SEO and SEM can work together to improve visibility, efficiency, and performance.
• Collaborate with cross-channel teams (analytics, media, social, creative, and development) to align search initiatives with broader marketing programs.
• SEO Strategy & Execution
• Lead technical SEO audits, site analysis, and competitive analysis to identify opportunities to improve organic visibility.
• Develop keyword strategies, content recommendations, and technical SEO recommendations aligned with client goals.
• Conduct content audits and work with editorial and creative teams to optimize existing and new content.
• Prioritize SEO recommendations based on potential impact and implementation feasibility.
• Partner with development teams to ensure accurate implementation of SEO recommendations.
• Monitor organic search performance and provide actionable insights to improve rankings, traffic, and engagement.
• Paid Search Campaign Management
• Support the development, optimization, and maintenance of paid search campaigns across platforms such as Google Ads and Microsoft Ads.
• Assist in campaign setup, keyword research, ad copy testing, bid optimization, and landing page recommendations.
• Monitor pacing and performance against KPIs, identifying opportunities for optimization.
• Execute testing strategies across campaign variables (creative, keywords, audience signals, landing pages).
• Work with vendors and platform partners to troubleshoot issues and ensure campaign performance.
• Analytics, Reporting & Insights
• Pull, analyze, and interpret performance data across both SEO and SEM channels.
• Produce weekly, monthly, and ad-hoc performance reports with insights and recommendations.
• Translate complex data into clear, actionable insights for internal teams and clients.
• Identify emerging trends, issues, and opportunities in search performance.
• Industry Leadership & Innovation
• Stay informed on evolving search trends, including changes in search engine algorithms, AI-driven search experiences, and platform updates.
• Share relevant industry insights, tools, and best practices with internal teams.
• Support the development of internal thought leadership, case studies, POVs, and blog content.

Required Skills & Experience

• 2+ years of experience in either SEO or Paid Search (SEM) with a strong interest in learning and contributing across both disciplines.
• Understanding of how organic and paid search strategies work together to drive search visibility and performance.
• Experience with SEO tools such as Ahrefs, Screaming Frog, Lumar, SEMrush, or similar platforms.
• Experience working with paid search platforms such as Google Ads and Microsoft Ads.
• Strong proficiency in Microsoft Excel and data analysis.
• Experience working with web analytics platforms such as Google Analytics, Adobe Analytics, or similar tools.
• Ability to conduct keyword research and understand search intent.
• Strong analytical skills with the ability to interpret data and develop actionable insights.
• Excellent written and verbal communication skills, including the ability to present insights and recommendations.
• Strong time management skills with the ability to manage multiple projects simultaneously.
• Ability to translate client business goals into measurable search strategies.
• Strong collaboration skills and ability to work cross-functionally across teams.

Desired Skills & Experience

• Experience working in a digital marketing agency environment.
• Experience managing or supporting enterprise-level search programs with large datasets or budgets.
• Working knowledge of technical SEO concepts, including crawlability, indexation, site architecture, and Core Web Vitals.
• Familiarity with HTML, JavaScript, and basic web development concepts.
• Experience with bid management platforms such as SA360, Marin, or Skai (Kenshoo).
• Knowledge of local SEO, mobile SEO, and eCommerce SEO strategies.
• Experience with conversion tracking and tagging implementation.
• Familiarity with A/B testing, CRO, and experimentation frameworks.
• Understanding of emerging search environments including AI-powered search and conversational discovery.
• Experience with project management or collaboration tools (Jira, Asana, Monday, etc.).

Wage and Benefits 

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. 

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications. 

Employment Transparency 

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. 

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email accommodation@mbww.com. 

ABOUT THE JOB

The ACLU seeks applicants for the full-time position of Associate, Digital Marketing & Production in the Development Department of the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month.

This is a 3-year term-limited position.

The ACLU’s passionate community of donors and activists is stronger than ever. The mission of the ACLU’s Development Department is to unlock the full potential of donors and the ACLU as partners in the creation of a more perfect union. We pursue our mission by building long-term donor relationships and organizational partnerships, by demonstrating impact in response to threats, by engaging donors how they wish to engage, by taking interest in our donors and facilitating personal action, by being accountable stewards of their funds, and by asking donors to consider giving the ACLU their full support. 

This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).

WHAT YOU'LL DO 

Reporting to the Deputy Director, Donor Development the Associate, Digital Marketing & Production will be responsible for the execution of digital campaigns, including email and peer-to-peer text messaging for the ACLU’s Nationwide Membership Marketing program. The associate will work closely with both external partners and internal stakeholders, ensuring schedules are kept and don’t overlap with other teams’ sends.  The Associate produces digital campaigns, develops campaign templates, landing pages, and dedicated URLs, and ensures testing direction from strategy memos is reflected in campaign setup. Data literacy, project management experience, strong attention to detail and comfort collaborating with diverse teams are essential for success in this position. 

YOUR DAY TO DAY

• Monitor, respond to, and complete production requests as assigned  
• Produce and test online forms, donation forms, and other landing pages  
• Contribute to the maintenance of documentation of team processes and workflows for production 
• Work cross-departmentally as well as with external partners to produce digital campaigns 
• Coordinate with external vendors to daily send reports across our email and SMS programs and overall campaign wrap up reports 
• Support weekend email and text campaigns; This includes off-hours work, as needed, for live coverage of high-priority events or rapid response moments 
• Code, test, QA and edit emails, texts, and landing pages to ensure quality 
• Execute audience selects and tests ensuring the quality and accuracy of data with audience stakeholders 
• Project management: trafficking copy, creation and management of schedules, and external vendor management 
• Identify and escalate digital data hygiene issues, and help define solutions with data team as needed and appropriate 
• Engage in special projects and other duties as assigned  

FUTURE ACLU'ERS WILL 

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

WHAT YOU'LL BRING

• Demonstrated project management experience
• Proficiency with HTML and/or CSS  
• Experience producing email and text campaigns  
• Understanding of digital/email marketing techniques and mobile optimization  
• Experience with Drupal, Springboard, Salesforce, BBCRM and Sailthru, preferred 
• Experience working with external vendors and partners, preferred 
• Experience with fundraising and direct marketing campaigns, preferred 
• Experience working at complex national or international nonprofits, preferred 

COMPENSATION

WHY THE ACLU

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being. 

At the ACLU, we offer a broad range of benefits, which include:

• Time away to focus on the things that matter with a generous paid time-off policy
• Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
• Plan for your retirement with 401k plan and employer match
• We support employee growth and development through annual professional development funds, internal professional development programs and workshops

OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION

Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change.  We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression, anti-ableism, and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.    

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program. 

Business Overview 

KINESSO is the technology-driven performance marketing agency, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com.

Position Summary

In this role you will be responsible for helping KINESSO clients improve their visibility in organic search results. The senior analyst will contribute strategic SEO recommendations to clients. Applicants will be expected to be regularly client-facing. Candidates must have a strong grasp of core search techniques such as content strategy and technical analysis. The senior analyst must understand client goals and the SEO strategy and incorporate them into the appropriate SEO tactics. This role involves a great deal of collaboration with design, development, social media, and search engine marketing (SEM) teams.

Responsibilities

• Provide SEO reports with little to no oversight, inclusive of data pulling, analysis, insights, and presentations
• Lead technical site analysis, competitive analysis, and content audits
• Audit website to create technical, creative, and CRO recommendations to improve organic visibility and on-site engagement, with brand priorities & goals in mind
• Prioritize tasks based on their likely effectiveness and ability to be implemented
• Present findings and back up recommendations with hard data
• Identify problems and form solutions for problems that can arise in reporting
• Develop content recommendations and technical analysis presentations
• Support marketing in the development of SEO case studies, white papers, blog posts, POV etc.
• Work with creative and development teams to ensure proper implementation of SEO recommendations
• Translate clients’ business goals and marketing objectives into successful search engine optimization strategies
• Decide upon final keyword lists with minimal supervision
• Understand a variety of SEO/SEM tool sets and be able to delineate when to use one vs another. Additionally, develop opinions on tools, their uses, and their pitfalls
• Build technical SEO acumen with ability to speak to and identify solutions to common SEO issues
• Collaborate with social, SEM, and offline marketing teams to implement SEO tactics designed to meet client’s marketing goals
• Present new tools and summarize industry articles to the internal team

Required Skills & Experience

• 2+ years of experience in SEO or relevant function, i.e., SEM
• Familiar with multiple keyword research, reporting, and link building tools
• Understanding of why certain search results appear for various keywords
• Expertise with technical SEO tools such as Ahrefs, Screaming Frog, and Lumar or similar tools
• Comfortable with platforms including Adobe Analytics or Google Analytics
• Expertise with Microsoft Excel, Word, and PowerPoint
• Excellent research, writing, and presentation skills with an attention to detail
• Innovative thinker, intuitive learner, with ability to quickly find solutions in fast-moving industry

Desired Skills & Experience

• Ability to multitask and handle other duties as assigned
• Understanding of basic web development technologies with an understanding of HTML
• Knowledge of local SEO, mobile SEO, and social media optimization (SMO) concepts
• Knowledge of eCommerce SEO concepts
• Ability to develop interpersonal relationships across client and team
• Experience with project management tools is a plus

Wage and Benefits 

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. 

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications. 

Employment Transparency 

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. 

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email accommodation@mbww.com. 

Business Overview 

KINESSO is the technology-driven performance marketing agency, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com.

Position Summary

In this role you will be responsible for helping KINESSO clients improve their visibility in organic search results. The senior analyst will contribute strategic SEO recommendations to clients. Applicants will be expected to be regularly client-facing. Candidates must have a strong grasp of core search techniques such as content strategy and technical analysis. The senior analyst must understand client goals and the SEO strategy and incorporate them into the appropriate SEO tactics. This role involves a great deal of collaboration with design, development, social media, and search engine marketing (SEM) teams.

Responsibilities

• Provide SEO reports with little to no oversight, inclusive of data pulling, analysis, insights, and presentations
• Lead technical site analysis, competitive analysis, and content audits
• Audit website to create technical, creative, and CRO recommendations to improve organic visibility and on-site engagement, with brand priorities & goals in mind
• Prioritize tasks based on their likely effectiveness and ability to be implemented
• Present findings and back up recommendations with hard data
• Identify problems and form solutions for problems that can arise in reporting
• Develop content recommendations and technical analysis presentations
• Support marketing in the development of SEO case studies, white papers, blog posts, POV etc.
• Work with creative and development teams to ensure proper implementation of SEO recommendations
• Translate clients’ business goals and marketing objectives into successful search engine optimization strategies
• Decide upon final keyword lists with minimal supervision
• Understand a variety of SEO/SEM tool sets and be able to delineate when to use one vs another. Additionally, develop opinions on tools, their uses, and their pitfalls
• Build technical SEO acumen with ability to speak to and identify solutions to common SEO issues
• Collaborate with social, SEM, and offline marketing teams to implement SEO tactics designed to meet client’s marketing goals
• Present new tools and summarize industry articles to the internal team

Required Skills & Experience

• 2+ years of experience in SEO or relevant function, i.e., SEM
• Familiar with multiple keyword research, reporting, and link building tools
• Understanding of why certain search results appear for various keywords
• Expertise with technical SEO tools such as Ahrefs, Screaming Frog, and Lumar or similar tools
• Comfortable with platforms including Adobe Analytics or Google Analytics
• Expertise with Microsoft Excel, Word, and PowerPoint
• Excellent research, writing, and presentation skills with an attention to detail
• Innovative thinker, intuitive learner, with ability to quickly find solutions in fast-moving industry

Desired Skills & Experience

• Ability to multitask and handle other duties as assigned
• Understanding of basic web development technologies with an understanding of HTML
• Knowledge of local SEO, mobile SEO, and social media optimization (SMO) concepts
• Knowledge of eCommerce SEO concepts
• Ability to develop interpersonal relationships across client and team
• Experience with project management tools is a plus

Wage and Benefits 

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. 

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications. 

Employment Transparency 

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. 

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email accommodation@mbww.com. 

This is Product Design at Lattice

Lattice is a unified people platform - a full Talent Management suite covering performance reviews, engagement surveys, feedback, check-ins, goals, and career and compensation planning. Since 2016, we've grown to support over 5,000 customers globally. We're now building the next generation of our AI-native product suite.

We're a passionate group of people who are dedicated to growing together. Currently ~13, our team spans Brand Design, Product Design, and Research. We work closely with our cross-functional partners to ensure holistic thinking and high quality experiences for our customers.

A note on what we’re looking for

Product design is evolving quickly in an AI-native world. As tools and processes continue to change, we are looking for someone who is extremely comfortable with (and even energized by) ambiguity, and is a demonstrated self-starter. You should push our tech stack, not wait to inherit one yet to be defined. 

We’re looking for builders. People who can prototype in code, push pixels in design, and write the doc that aligns the room. We believe people who can flex when needed to play multiple roles can lead us on the fastest path to shipping the best products. Success here requires focus and the ability to make thoughtful tradeoffs to ensure we're always working on what matters most.

We look for collaborative partners who take ownership of their work while supporting and elevating the rest of the team. If you enjoy working in a high-trust, collaborative environment, we’d love to meet you.

What you’ll do

• Own the end to end user experience for our Performance Reviews product area – a unique opportunity to revolutionize the performance review process for the AI era.
• Collaborate closely with Product, Engineering, Data, and Customer stakeholders to define, scope, and execute against solving customer and business needs.
• Design systems, not features –– understanding how the Performance Reviews product fits into the entire customer journey. 
• Partner deeply with other product areas to ensure the customer experience is cohesive, not disjointed.
• Work closely with your engineering team throughout the design and development process, bringing your team along and then ensuring every detail of the design is implemented in a high-quality way.
• Lead through ambiguity and own the hardest design problems.
• Champion and evolve our design system, setting the visual, UX, and interaction bar for the team. 

What you’ll bring

Even if you don’t feel your experience covers everything listed below, we still encourage you to apply! The goal of this job posting is to establish the shape of the role, and we’re open to adjusting the leveling if we find someone who’s a great fit for that shape.

Core design skills

• 7 to 10+ years designing complex workflows, in particular flows that move across or have impact on multiple products within a suite.
• Expert-level understanding of visual and interaction design: including typography, hierarchy, spacing, grids, and responsive layouts. Capable of producing novel, high-quality UI and occasionally diverging from standard patterns when it elevates the overall product.
• Strong systems thinking: proven success working with an established design system, by reusing existing components, as well as driving the evolution of that system by building net new components and layouts.
• Experience working across multiple teams to connect the dots, regularly considering the holistic user journey and how individual design decisions impact the cohesion of that journey.
• Experience deeply understanding customers and their needs, working closely with User Research and Data to collect and evaluate both quantitative and qualitative inputs, and incorporate those into your work. 

Communication & collaboration skills

• Strong written and verbal communication skills with a talent for succinctly articulating customer challenges and design decisions.
• A reliable and proactive partner for product and engineering: you think at a high-level about your team’s focus area and collaborate closely with your PM and Engineering partners to define the future of what your team owns.
• A champion of feedback culture: regularly gives feedback that elevates other designers’ work, mentors teammates, and models transparency in sharing and iterating on design.

AI tooling skills & flexibility with role evolution 

With the evolving landscape of AI tooling, we are looking for a designer who is willing to experiment and flex in new ways, and is eager to be part of our evolving product development process, comfortable with their role evolving over time. You should have: 

• A builder mindset: you’re comfortable prototyping, working in coding tools, and using modern AI tools (e.g., Claude, Cursor, coding agents) to accelerate how you work.
• An interest in applying AI tooling to your design process to increase efficiency, effectiveness, and depth of thinking.  

Very nice-to-haves

• Experience in a hybrid role (Design & Product, or Design & Eng) or an equivalent background (i.e. shipping code or heavily contributing to product definition as a designer)
• Experience in B2B SaaS, HR tech, performance management, or internal tooling
• A background or formal education in Graphic or Product Design
• HTML/CSS/JS experience

____

The estimated annual cash salary for this role is $163,500 - $204,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. 

#LI-Remote

WHAT YOU’LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
• Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
• Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
• Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU HAVE

•  2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
• A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English

WHO YOU ARE

• An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
• Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
• Passionate about helping customers and resolving issues efficiently and effectively.
• Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
• Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
• Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
• A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $78,000 and $90,000/year, with an expected On Target Earnings (OTE) between $80,000 and $105,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT YOU’LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
• Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
• Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
• Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU HAVE

•  2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
• A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English

WHO YOU ARE

• An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
• Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
• Passionate about helping customers and resolving issues efficiently and effectively.
• Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
• Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
• Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
• A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $78,000 and $90,000/year, with an expected On Target Earnings (OTE) between $80,000 and $105,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT YOU’LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
• Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
• Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
• Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU HAVE

•  2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
• A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English

WHO YOU ARE

• An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
• Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
• Passionate about helping customers and resolving issues efficiently and effectively.
• Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
• Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
• Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
• A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $75,000 and $86,000/year, with an expected On Target Earnings (OTE) between $80,000 and $97,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT YOU’LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
• Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
• Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
• Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU HAVE

•  2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
• A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English

WHO YOU ARE

• An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
• Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
• Passionate about helping customers and resolving issues efficiently and effectively.
• Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
• Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
• Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
• A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $75,000 and $86,000/year, with an expected On Target Earnings (OTE) between $80,000 and $97,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

Position Summary: 

The UX/UI Designer is a skilled contributor responsible for delivering user-centered designs for assigned product features and collaborating closely with cross-functional teams. This role emphasizes strong execution, attention to detail, and growth in design craft while supporting design system adoption and contributing to team success. Mid-Level designers participate in research, prototyping, and design execution, with opportunities to mentor junior peers informally. 

Position Responsibilities: 

• Design user interfaces and experiences for assigned features, ensuring usability and visual consistency. 

• Conduct usability testing and apply findings to improve design. 

• Create wireframes, prototypes, and high-fidelity designs that align with product requirements. 

• Ensure designs meet accessibility and brand standards. 

• Contribute to design system components and maintain consistency across projects. 

• Collaborate with product managers, engineers, and other designers to deliver high-quality solutions. 

• Participate in design critiques and provide constructive feedback to peers. 

• Stay updated on UX/UI trends and best practices to continuously improve design quality. 

• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. 

Required Qualifications: 

• Bachelor’s Degree, certificate, or equivalent work experience.