ABOUT THE ROLE 

We are seeking a deeply technical and innovative Front End Developer to join a specialized team responsible for the architectural migration of high-visibility marketing pages for a major global technology client.

In this role, you will move from a legacy static HTML environment to a modern, scalable React-based architecture with Server-Side Rendering (SSR). You will partner closely with Design and Engineering leads to build data-driven, atomic UI components that consume structured content from a proprietary Headless CMS. You must be comfortable working in a fast-paced environment with shifting priorities.

Key Responsibilities

• Component Architecture & Development: Design and build a library of shared, atomic, and composable UI components using React and TypeScript. Ensure components are accessible and responsive across all viewports.
• Headless CMS Integration: Develop components that programmatically consume JSON data from the API, decoupling content from presentation. Work with JSON schemas to validate data structures.
• Migration & Re-platforming: Lead the migration of existing pages from legacy builds to the new data-driven architecture.
• Documentation & Tooling: Create and maintain comprehensive documentation for components using Storybook, detailing usage, variants, and integration points for future developers. Manage package publishing via advanced NPM/Artifactory workflows.
• Quality & Optimization: Deliver pixel-perfect implementations. Ensure strict adherence to WCAG 2.1 AA accessibility standards and SEO technical requirements.
• Collaboration: Work closely with QA to resolve defects within a 24-hour SLA. Collaborate with designers in a Shift Left mentality to ensure technical feasibility early in the process.

Must-Have Expertise

• Core Stack: Senior-level mastery of React (Lifecycles, Hooks, Custom Hooks) and TypeScript (Strong typing, Interfaces).
• SSR Experience: Proven production experience with Server-Side Rendering frameworks (e.g., Next.js, Remix).
• Styling: Deep expertise in Utility-first CSS (Tailwind) or CSS Modules to create modular, non-conflicting styles.
• Headless CMS & Data: Experience working with Headless CMS platforms (e.g., Strapi, Contentful, Sanity) and a solid understanding of consuming and validating JSON Schemas.
• Testing: Ability to write and maintain robust unit tests (Jest, React Testing Library).
• Workflow: Proficiency with Storybook for component development and documentation. Experience with Git workflows.
• Visual Precision: Ability to translate designs from Figma/Sketch into code with high fidelity (Pixel Perfection).

Nice-to-Have Skills

• Performance Engineering: Advanced knowledge of React profiling, rendering optimization, and bundle splitting.
• SEO: Technical SEO implementation experience.

What We Offer

.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting. .Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

salary range

$91,436.00 — $112,367.00 USD

#LI-AO1

#LI-Onsite 

Do you want to strategically design and architect comprehensive technical solutions that integrate multiple marketing technologies to create cohesive, hyper-personalized customer journeys for some of the world's largest brands? Are you driven by transforming complex business needs into innovative, scalable, and future-proof solutions across leading CRM and marketing automation platforms? Then you might be just the Solutions Architect we’re looking for!

What will your day look like?

As our new Solutions Architect -specialising in adobe campaign, you will be responsible for supervising the architecture of full solutions, including all products used within a marketing cloud and related integrations. You will act as a strategic technical leader, working closely with stakeholders to understand complex business needs and develop technical documentation and solutions that align with those needs across multiple marketing technologies. Your role will involve ensuring data consistency, accuracy, and compliance with data privacy regulations across integrated systems.

More specifically, you will:

• Strategically design and architect blueprints for projects that involve one or more products within a single marketing cloud (adobe), always maximizing marketing effectiveness and efficiency.
• Design data integrations between different marketing technologies, ensuring data is consistent, accurate, and complies with data privacy regulations across systems.
• Evaluate new technologies and tools to determine their potential impact on existing systems and provide strategic recommendations.
• Design solutions that enable data to be analyzed across multiple marketing technologies, providing actionable insights.
• Ensure that technical solutions are properly utilized together, leveraging the unique capabilities from each platform and ensuring configurations address specific business requirements in accordance with the client strategy.
• Manage data & system governance and integrations for the corresponding marketing cloud, ensuring the future-proofing of products and operations in scope.
• Propose ideas for improving or optimizing existing integrated marketing solutions, including the utilization of new features and modules.
• Ensure solutions adhere to data security standards, privacy regulations (such as GDPR and CCPA), and company policies.
• Solve complex challenges that involve multiple products, focusing on scalability and performance, with a client-minded approach.
• Identify and resolve technical issues that may arise within the marketing technology ecosystem, often acting as a point of escalation for complex problems.
• Collaborate with different client departments to understand their goals, challenges, and processes, and translate these requirements into technical solutions that apply across multiple products.
• Identify opportunities for system enhancements, staying aware of the latest MarTech trends (per industry) to continuously drive innovation.
• Elaborate architecture solutions and diagrams for covering complex client use cases.
• Build impact assessments to identify the feasibility of certain solutions and measure improvement uplift.
• Design and operationalize batch, stream, and real-time data integrations.

Who are you going to work with?

You join the technical leadership team, collaborating closely with Architects, Developers, and Technical Project Managers within our 100+ strong technical department. You will also work extensively with account teams, Data Specialists, and our clients’ technical leadership, acting as a key technical liaison.

We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together – we are great at having fun as well.

What do you bring to the table?

As a person, you are a strategic thinker, a proactive problem-solver, and an influential communicator who can articulate complex technical concepts to both technical and non-technical audiences. You possess a deep understanding of the entire project lifecycle and can translate sophisticated business requirements into robust, scalable, and integrated technical solutions. You are adept at utilizing all MAP expertise and WoW to support client technical leadership.

In addition, you have:

• 7+ years of progressive experience in a Solutions Architect or Lead Technical Consultant role, with extensive experience in Adobe campaign. 
• Ability to  design and maximize the use of : Adobe Campaign, RTCDP, AJO, CJA and AEP (data management)
• Knowledge to discuss and support: AEM, Adobe Analytics, Adobe Target
• Proven experience in strategic technical planning, including vendor investigation, evaluation, and recommendations.
• Deep expertise in designing and integrating multiple marketing technologies (e.g., Salesforce Marketing Cloud with other CRM, analytics, or advertising platforms).
• Extensive knowledge of technologies such as SQL, XML, JSON, JavaScript, HTML, CSS, and proficiency in one or more programming languages.
• Expertise in Workflow Engines, advanced database design and modeling, and data governance best practices.
• Demonstrated ability to lead client-facing engagements, manage complex project deadlines, and ensure solutions are delivered within agreed budgets and scope.
• A strong understanding of data security standards, privacy regulations (GDPR, CCPA), and their application in marketing technology solutions.
• A track record of identifying opportunities for system enhancements and driving innovation by staying abreast of the latest MarTech trends.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

Senior Customer Engineer

The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a central region.

What this looks like day-to-day

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
• Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
• Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

WHAT YOU’LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
• Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
• Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
• Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU HAVE

•  2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
• A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English

WHO YOU ARE

• An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
• Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
• Passionate about helping customers and resolving issues efficiently and effectively.
• Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
• Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
• Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
• A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $75,000 and $86,000/year, with an expected On Target Earnings (OTE) between $80,000 and $97,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

We are seeking a skilled and experienced Sr. Business Systems Engineer to join our growing Business Systems team. In this role, you'll focus on architecting, developing, and deploying robust NetSuite solutions, streamlining manual processes, and building critical integrations to support our rapid global growth. The ideal candidate brings strong technical expertise in SuiteScript, SuiteTalk, and SuiteFlow integrations, is passionate about optimizing business processes through technology, and actively leverages modern AI tools to assist with coding and enhance development efficiency.

This role will be based out of our Austin office with an in-office requirement of 4x a week.

What You’ll Do:

• Design, develop, test, and deploy custom solutions and enhancements within the NetSuite platform utilizing SuiteScript (2.0, 2.1), SuiteFlow, SuiteTalk, and SuiteBuilder.
• Collaborate with business stakeholders to gather and analyze requirements, and translate them into robust technical specifications and NetSuite solutions.
• Develop and maintain integrations between NetSuite and internal or third-party platforms (such as Salesforce, Workday, and ZIP) using REST/SOAP APIs and middleware tools like Workato.
• Leverage AI development tools to assist with scripting, debugging, and accelerating the software development lifecycle.
• Troubleshoot and resolve system issues related to NetSuite functionality, performance, and third-party integrations.
• Configure and manage NetSuite custom records, fields, forms, workflows, saved searches, and SuiteAnalytics reports.
• Create and maintain technical documentation, and provide training or technical support to end-users.

What We’re Looking For:

• Education: Bachelor's degree in Computer Science, Information Technology, Accounting, Business, or a related field
• Experience: 3+ years of proven experience in NetSuite development, customization, and administration
• Technical Skills: Strong proficiency in JavaScript and SuiteScript, alongside knowledge of Web Services (REST/SOAP), HTML, and CSS
• AI Tool Proficiency: Experience utilizing AI coding assistants (such as GitHub Copilot, ChatGPT, or Cursor) to enhance development efficiency and code quality.
• Integration Expertise: Proven hands-on experience with integration platforms, specifically Workato, Mulesoft, or Dell Boomi
• Functional Knowledge: Deep understanding of accounting and business processes, including Order to Cash, Procure to Pay, and General Ledger
• Soft Skills: Excellent analytical, problem-solving, and communication skills, with the ability to manage competing priorities and work independently
• Bonus: NetSuite certifications (such as SuiteCloud Developer, ERP Consultant, or SuiteFoundation) are highly preferred

We are seeking a skilled and experienced Sr. Business Systems Engineer to join our growing Business Systems team. In this role, you'll focus on architecting, developing, and deploying robust NetSuite solutions, streamlining manual processes, and building critical integrations to support our rapid global growth. The ideal candidate brings strong technical expertise in SuiteScript, SuiteTalk, and SuiteFlow integrations, is passionate about optimizing business processes through technology, and actively leverages modern AI tools to assist with coding and enhance development efficiency.

This role will be based out of our Austin office with an in-office requirement of 4x a week.

What You’ll Do:

• Design, develop, test, and deploy custom solutions and enhancements within the NetSuite platform utilizing SuiteScript (2.0, 2.1), SuiteFlow, SuiteTalk, and SuiteBuilder.
• Collaborate with business stakeholders to gather and analyze requirements, and translate them into robust technical specifications and NetSuite solutions.
• Develop and maintain integrations between NetSuite and internal or third-party platforms (such as Salesforce, Workday, and ZIP) using REST/SOAP APIs and middleware tools like Workato.
• Leverage AI development tools to assist with scripting, debugging, and accelerating the software development lifecycle.
• Troubleshoot and resolve system issues related to NetSuite functionality, performance, and third-party integrations.
• Configure and manage NetSuite custom records, fields, forms, workflows, saved searches, and SuiteAnalytics reports.
• Create and maintain technical documentation, and provide training or technical support to end-users.

What We’re Looking For:

• Education: Bachelor's degree in Computer Science, Information Technology, Accounting, Business, or a related field
• Experience: 3+ years of proven experience in NetSuite development, customization, and administration
• Technical Skills: Strong proficiency in JavaScript and SuiteScript, alongside knowledge of Web Services (REST/SOAP), HTML, and CSS
• AI Tool Proficiency: Experience utilizing AI coding assistants (such as GitHub Copilot, ChatGPT, or Cursor) to enhance development efficiency and code quality.
• Integration Expertise: Proven hands-on experience with integration platforms, specifically Workato, Mulesoft, or Dell Boomi
• Functional Knowledge: Deep understanding of accounting and business processes, including Order to Cash, Procure to Pay, and General Ledger
• Soft Skills: Excellent analytical, problem-solving, and communication skills, with the ability to manage competing priorities and work independently
• Bonus: NetSuite certifications (such as SuiteCloud Developer, ERP Consultant, or SuiteFoundation) are highly preferred

We are seeking a skilled and experienced Sr. Business Systems Engineer to join our growing Business Systems team. In this role, you'll focus on architecting, developing, and deploying robust NetSuite solutions, streamlining manual processes, and building critical integrations to support our rapid global growth. The ideal candidate brings strong technical expertise in SuiteScript, SuiteTalk, and SuiteFlow integrations, is passionate about optimizing business processes through technology, and actively leverages modern AI tools to assist with coding and enhance development efficiency.

This role will be based out of our Austin office with an in-office requirement of 4x a week.

What You’ll Do:

• Design, develop, test, and deploy custom solutions and enhancements within the NetSuite platform utilizing SuiteScript (2.0, 2.1), SuiteFlow, SuiteTalk, and SuiteBuilder.
• Collaborate with business stakeholders to gather and analyze requirements, and translate them into robust technical specifications and NetSuite solutions.
• Develop and maintain integrations between NetSuite and internal or third-party platforms (such as Salesforce, Workday, and ZIP) using REST/SOAP APIs and middleware tools like Workato.
• Leverage AI development tools to assist with scripting, debugging, and accelerating the software development lifecycle.
• Troubleshoot and resolve system issues related to NetSuite functionality, performance, and third-party integrations.
• Configure and manage NetSuite custom records, fields, forms, workflows, saved searches, and SuiteAnalytics reports.
• Create and maintain technical documentation, and provide training or technical support to end-users.

What We’re Looking For:

• Education: Bachelor's degree in Computer Science, Information Technology, Accounting, Business, or a related field
• Experience: 3+ years of proven experience in NetSuite development, customization, and administration
• Technical Skills: Strong proficiency in JavaScript and SuiteScript, alongside knowledge of Web Services (REST/SOAP), HTML, and CSS
• AI Tool Proficiency: Experience utilizing AI coding assistants (such as GitHub Copilot, ChatGPT, or Cursor) to enhance development efficiency and code quality.
• Integration Expertise: Proven hands-on experience with integration platforms, specifically Workato, Mulesoft, or Dell Boomi
• Functional Knowledge: Deep understanding of accounting and business processes, including Order to Cash, Procure to Pay, and General Ledger
• Soft Skills: Excellent analytical, problem-solving, and communication skills, with the ability to manage competing priorities and work independently
• Bonus: NetSuite certifications (such as SuiteCloud Developer, ERP Consultant, or SuiteFoundation) are highly preferred

We are seeking a skilled and experienced Sr. Business Systems Engineer to join our growing Business Systems team. In this role, you'll focus on architecting, developing, and deploying robust NetSuite solutions, streamlining manual processes, and building critical integrations to support our rapid global growth. The ideal candidate brings strong technical expertise in SuiteScript, SuiteTalk, and SuiteFlow integrations, is passionate about optimizing business processes through technology, and actively leverages modern AI tools to assist with coding and enhance development efficiency.

This role will be based out of our Austin office with an in-office requirement of 4x a week.

What You’ll Do:

• Design, develop, test, and deploy custom solutions and enhancements within the NetSuite platform utilizing SuiteScript (2.0, 2.1), SuiteFlow, SuiteTalk, and SuiteBuilder.
• Collaborate with business stakeholders to gather and analyze requirements, and translate them into robust technical specifications and NetSuite solutions.
• Develop and maintain integrations between NetSuite and internal or third-party platforms (such as Salesforce, Workday, and ZIP) using REST/SOAP APIs and middleware tools like Workato.
• Leverage AI development tools to assist with scripting, debugging, and accelerating the software development lifecycle.
• Troubleshoot and resolve system issues related to NetSuite functionality, performance, and third-party integrations.
• Configure and manage NetSuite custom records, fields, forms, workflows, saved searches, and SuiteAnalytics reports.
• Create and maintain technical documentation, and provide training or technical support to end-users.

What We’re Looking For:

• Education: Bachelor's degree in Computer Science, Information Technology, Accounting, Business, or a related field
• Experience: 3+ years of proven experience in NetSuite development, customization, and administration
• Technical Skills: Strong proficiency in JavaScript and SuiteScript, alongside knowledge of Web Services (REST/SOAP), HTML, and CSS
• AI Tool Proficiency: Experience utilizing AI coding assistants (such as GitHub Copilot, ChatGPT, or Cursor) to enhance development efficiency and code quality.
• Integration Expertise: Proven hands-on experience with integration platforms, specifically Workato, Mulesoft, or Dell Boomi
• Functional Knowledge: Deep understanding of accounting and business processes, including Order to Cash, Procure to Pay, and General Ledger
• Soft Skills: Excellent analytical, problem-solving, and communication skills, with the ability to manage competing priorities and work independently
• Bonus: NetSuite certifications (such as SuiteCloud Developer, ERP Consultant, or SuiteFoundation) are highly preferred

WHAT WE'RE LOOKING FOR

Braze is looking to hire a Lead / Senior Lead Solutions Consultant for our Retail segment, supporting our Americas book of business.

Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. In this role, you will lead complex evaluations end-to-end, serve as a technical leader within the Retail segment, and support the growth of the Solutions Consulting team through mentorship and high-quality execution.

This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes.

This role requires travel, up to 50% at peak times, and is based in our Austin office.

WHAT WE'RE LOOKING FOR

Braze is looking to hire a Lead / Senior Lead Solutions Consultant for our Retail segment, supporting our Americas book of business.

Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. In this role, you will lead complex evaluations end-to-end, serve as a technical leader within the Retail segment, and support the growth of the Solutions Consulting team through mentorship and high-quality execution.

This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes.

This role requires travel, up to 50% at peak times, and is based in our Chicago office.

WHAT YOU CAN EXPECT

• Lead complex pre-sales opportunities
  • Own the technical sales motion for a set of Retail accounts, from discovery through clos
  • Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear Braze solution
  • Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences
  • Design and support technical validations and POVs that build customer confidence in Braze capabilities
• Partner deeply across teams to drive outcomes
  • Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans
  • Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements
  • Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early
• Grow team capability through mentorship and best practices
  • Mentor Solutions Consultants through deal support, feedback on discovery and demos, and sharing best practices
  • Contribute to reusable assets such as demo stories, discovery guides, objection handling, and technical positioning for Retail use cases
  • Raise the bar on quality, consistency, and customer-facing polish across the team
• Stay current and help customers adopt modern approaches
  • Stay on top of new Braze capabilities, including BrazeAI features such as AI Decisioning Studio, AI Content Optimizer, AI Agents, and more
  • Help customers understand how to adopt new capabilities in a practical way, grounded in their data, channels, and operating model

WHO YOU ARE

• Strong written and verbal communicator with the ability to present confidently to both technical and business stakeholders
• Comfortable leading complex sales cycles and navigating ambiguity with structure and good judgment
• Collaborative teammate who is known for follow-through and partnership with Sales and cross-functional teams
• Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries
• Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data and Architecture, Security and Compliance, or Programming (including HTML)
• Interested in mentoring others and helping improve how the team sells and delivers value

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $115,100 - $142,870/year, with an expected On Target Earnings (OTE) between $164,400 - $204,100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

Responsibilities

We're looking for a Product Designer to join our Design team and help shape how users interact with Workato's platform across multiple product areas.

Workato sits at the intersection of powerful automation capabilities and approachable design. You'll work on features spanning builder experiences, platform capabilities, data orchestration, and API management—areas where users are solving real business problems through automation. Your job is to translate that technical depth into clarity, helping both technical and non-technical users build sophisticated automations with confidence.

You'll partner with product managers, engineers, researchers, and other designers across various product areas. We're looking for someone who's energized by technical complexity, comfortable navigating unfamiliar domains, and excited to make powerful tools feel simple.

This is not a pixel-pushing role. We're looking for someone who thinks deeply about how things work, asks good questions, and sweats the details that make an experience feel seamless.

• Own design end-to-end for features across multiple product areas—from early concept exploration to detailed specs and implementation support.
• Design intuitive interfaces for technically complex workflows, making powerful capabilities feel approachable.
• Partner closely with product managers and engineers to define requirements, shape solutions, and ensure what ships matches the design vision.
• Create flows, wireframes, and high-fidelity mockups in Figma that communicate both the big picture and the interaction details.
• Collaborate with researchers to understand user needs and validate design decisions.
• Work with other designers to give and receive feedback, contributing to a culture of craft and continuous improvement.
• Incorporate AI-assisted capabilities into your features thoughtfully, helping users leverage automation intelligence where it adds value.

Requirements

Qualifications / Experience / Technical Skills

• 2+ years of experience designing digital products, ideally in enterprise SaaS, developer tools, or technically complex domains.
• A portfolio that shows how you've tackled complex problems—bonus points for work involving workflows, data pipelines, integrations, or technical configuration interfaces.
• Technical fluency—you're comfortable working on features that involve concepts like data transformations, API configurations, and automation logic. You don't need to code, but you should be able to get up to speed quickly on how systems connect and why users care.
• Strong interaction design instincts. You think in flows, states, and edge cases—not just screens.
• Experience working closely with engineers and understanding implementation constraints.
• Clear communication skills—you can articulate your design rationale and adapt based on feedback.
• Comfort with ambiguity. You can make progress even when requirements aren't fully defined.
• Proficiency in Figma for design and prototyping. Experience with tools like Framer, Cursor, or HTML/CSS prototyping is a plus.
• Familiarity with accessibility best practices (WCAG) is a plus.

For California & New York applicants, the pay for this role begins at $110,000.

To stand out in our hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

Job Req ID: 2328

ICON is looking for a skilled, detail-obsessed Web Developer to own the technical health, performance, and continuous improvement of iconbuild.com. You'll sit within the Marketing & Customer Experience team, working at the intersection of design, content, and engineering to ensure our website is fast, functional, and always moving forward. This role is equal parts maintenance and momentum. Some days you'll be squashing bugs and fixing layout breaks. Others you'll be building new landing pages, integrating third-party tools, or collaborating with design to bring a new campaign experience to life. You'll be the go-to technical partner for the marketing team, the person who makes ideas buildable and keeps the site running at its best.

This role carries a dotted-line relationship to ICON's Engineering & Software Development team. During slower periods on the web front, you'll roll up your sleeves and contribute to backend support - bug fixes, internal tooling, and software maintenance, making you a true full-stack contributor across both the marketing and engineering orgs. If you care deeply about craft, move quickly without breaking things, and are equally comfortable translating a designer's vision into pixel-perfect code as you are digging into a backend issue with an engineering team, this role is for you.

This is an onsite M-F role out of our Austin, TX headquarters. 

RESPONSIBILITIES:

Site Maintenance & Reliability

• Own the day-to-day technical health of iconbuild.com — monitoring for bugs, broken links, rendering issues, and performance degradation across browsers and devices.
• Triage and resolve site issues quickly, with clear communication to stakeholders on status and resolution timelines.
• Manage CMS updates, plugin/dependency maintenance, and platform upgrades with minimal disruption to the live site.
• Implement and maintain backup, version control, and staging environment best practices to ensure safe, reliable deployments.

Development & Feature Builds

• Build and maintain new pages, templates, modules, and interactive features that support marketing campaigns, product launches, and brand initiatives.
• Collaborate closely with design and marketing teams to translate Figma mockups and creative briefs into pixel-accurate, responsive web experiences.
• Develop and maintain reusable component libraries and front-end systems that scale with the site's growth.
• Integrate third-party tools and APIs — including CRM platforms, analytics tools, form builders, chat, and marketing automation — and ensure they function reliably.

Performance & Optimization

• Continuously audit and improve site speed, Core Web Vitals, and overall technical SEO health.
• Optimize assets (images, scripts, fonts) and implement caching, lazy loading, and other performance best practices.
• Partner with the SEO and content team to implement on-page technical requirements — structured data, meta tags, canonical URLs, redirects, and site architecture improvements.

Analytics, Tracking & Data Dashboards

• Implement and maintain a robust tracking infrastructure across iconbuild.com — including Google Tag Manager, GA4, pixel integrations, conversion event tracking, and custom event configurations.
• Own the setup, QA, and ongoing maintenance of GA4 properties — including data streams, audiences, attribution models, and funnel reporting — ensuring data accuracy across all campaigns and pages.
• Build and maintain master dashboards that synthesize website data into clear, actionable views for marketing, sales, and leadership — pulling from sources such as GA4, HubSpot, Search Console, paid media platforms, and CRM data.
• Design dashboard reporting frameworks that surface key metrics including traffic, engagement, lead funnel performance, conversion rates, campaign attribution, and customer journey mapping.

Backend & Engineering Support

• During downtime from web priorities, contribute directly to ICON's software and engineering team. supporting backend bug fixes, internal tool maintenance, API troubleshooting, and software QA.
• Assist engineering with code reviews, documentation, and minor feature development as capacity allows.
• Serve as a reliable bridge between marketing and engineering. We’re looking for someone who understands both worlds and can communicate fluidly across them.
• Help triage and escalate software issues, translating between technical and non-technical stakeholders as needed.

Cross-Functional Collaboration

• Serve as the primary technical partner for the marketing team, translating requests, scoping work accurately, and delivering on time.
• Collaborate with external agencies, contractors, or the broader engineering team as needed on larger initiatives.
• Document site architecture, code standards, and processes to ensure maintainability and continuity across both marketing and engineering touchpoints.

MINIMUM QUALIFICATIONS:

• 3 or more years of professional web development experience with a strong portfolio of production websites, ideally in a marketing or brand-forward environment.
• Proficiency in HTML, CSS, JavaScript, and TypeScript with clean, semantic, maintainable code practices.
• Solid experience with at least one major CMS platform, Webflow preferred, including custom theme and template development.
• Familiarity with front-end frameworks such as React or Vue, and comfort working within existing codebases.
• Working knowledge of Node.js, Python, RESTful APIs, SQL or NoSQL databases, and basic server-side architecture.
• Experience with Git and modern deployment workflows including CI/CD pipelines and staging environments.
• Working knowledge of Figma sufficient to collaborate directly with design teams and interpret mockups independently.
• Deep, hands-on expertise with Google Tag Manager including custom triggers, variables, data layer implementation, and cross-domain tracking.
• Advanced proficiency in GA4 including event configuration, custom dimensions, audience building, attribution modeling, and Looker Studio integration.
• Proven experience building dashboards that consolidate data from GA4, HubSpot, Search Console, paid media platforms, and CRM into unified reporting views.
• Familiarity with WCAG accessibility standards and the ability to apply them as part of standard development practice.
• Strong communicator who can translate technical constraints for non-technical stakeholders and push back constructively when needed.
• A proactive ownership mindset - you notice things that are broken before someone tells you, and you fix them.

PREFERRED SKILLS AND EXPERIENCE:

• Experience working within a design system or contributing to one.
• Basic understanding of paid media landing page best practices and conversion rate optimization.
• Experience in a startup or high-growth environment where you've had to wear multiple hats.
• Exposure to A/B testing tools such as Optimizely, VWO, or Google Optimize.

The Role:

As a Senior Sales Engineer at Ping Identity, you'll merge your enthusiasm for identity management with a commitment to customer success. In collaboration with our dynamic sales team, you will engage in customer meetings, demonstrations, and proof of concepts, showcasing the business and technical benefits of our solutions. Your role is pivotal in enabling personal, team, and customer achievements through insightful and innovative solutions that meet technical and business needs.

This role offers the chance to showcase your technical and consultative skills, engaging with stakeholders of various roles and levels to understand and meet their technical requirements with cutting-edge solutions. Your expertise in Identity and Access Management (IAM) technologies will be key in delivering impactful solutions that align with customer business goals.

Responsibilities:

• Deliver pre-sales activities including solution demonstrations, presentations, technical guidance, proof of concepts, and RfX responses.
• Act as the go-to technical expert on Ping Identity solutions for customers, partners, and internal teams.
• Establish enduring relationships with customers and become their trusted advisor
• Collaborate with the sales team to deliver revenue. Emphasis during key sales cycle phases of Qualification, Discovery, and Technical Proof Phase 
• Coordinate, throughout sales cycle, pre-sales efforts with a post-sales service delivery team
• Leading customer-facing meetings, both through videoconferencing and in-person to, deliver presentations, whiteboarding sessions, and demonstrations of Ping Identity solutions and their value remotely, in-person, and at industry events
• Provide insightful feedback on product enhancements and customer needs to product owners.
• Mentoring, both formally and informally, junior team members
• Develop subject matter expert-level knowledge of at least one of Ping Identity's solutions and serve as an expert resource to other Sales Engineers within the organization
• Able to travel 15% to 40% as needed

Required Skills & Qualifications:

• Bachelor’s degree in computer science or equivalent field, or 5+ years' experience with enterprise-level software systems in a customer-facing role, such as pre-sales, consulting, support, or training
• Deep knowledge of standard identity protocols: SAML, WS-Fed, OAuth, OIDC, and SCIM as well as experience with REST interfaces
• Deep knowledge of technologies that underly identity solutions: LDAP (including Active Directory), SSL/TLS, PKI, RADIUS, SQL, DNS, JDBC
• Experience with one or more modern programming languages and web technologies: JavaScript, Python, Node.js, HTTP, HTML, CSS, JSON, Java.
• Expertise in developing and delivering effective technical presentations, workshops, customized demonstrations, and proof of concepts
• Strong communication and customer service skills.
• Adept at linking technical capabilities to customer needs.
• Ability to work with a high level of self-direction and/or collaboratively with team and customers
• Knowledge of a subset of the following IAM concepts: Authentication / Authorization / Federation / Single Sign-On / User Lifecycle Management / Provisioning / Governance / Workflow / 
• Eagerness to learn; expertise in specific business areas or industry verticals is a bonus.
• Familiarity with infrastructure, networking technologies, and cloud service providers.

Ideal Candidate Skills:

• Installation and/or configuration of one or more IAM technologies from Ping, Okta, Auth0, Sailpoint, CA, Oracle or similar
• Experience with several types of web applications servers and operating systems: Windows, Mac, RedHat, Ubuntu, Apache, Nginx, Tomcat
• Experience with DevOps processes and platforms such as GitHub, Terraform, Kubernetes, and Helm, as well as deployment in major cloud environments (AWS, Microsoft Azure, Google Cloud Platform)
• Successful delivery of a SaaS-based IAM solution
• Experience in Ping multi-tenant SaaS solutions: PingOne SSO, PingID, PingOne MFA, PingOne Verify, PingOne Protect, PingOne Authorize, and DaVinci

Base Hiring Range: $135,000-$155,000 + Commissions

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Do you want to design and architect the technical solutions behind some of the worlds largest and most advanced customer journeys? Are you driven by transforming the needs of business stakeholders into innovative solutions on leading CRM and marketing automation platforms? Would you like to join one of the leading digital agencies in the world? Then you might be just the Technical Architect we’re looking for!

What will your day look like?

You will be responsible for defining the overall technical structure of a client project. Your job will be to identify client requirements by researching and analysing their needs. This involves studying the concept, strategy, and vision for the project.

More specifically, you will create user scenarios, prepare data models, design information structure, workflows as well as work out technical specifications and test methods. You will also create implementation plans and estimates for new and existing clients.

Doing this, your tasks include:

• Implementing the architecture in corporation with the project team, using agile methodologies like Scrum
• Delivery of Salesforce Marketing Cloud projects
• Working out which solution to use based on cost-benefit analysis and research
• Explaining to designers and developers what's required and overseeing the progress
• Providing feedback, summary, and information about your projects, agreeing plans with the client and breaking down large-scale projects into manageable chunks.

Who are you going to work with?

You join the technical team, currently consisting of 100+ competent and respectful colleagues. Here, you become part of an exciting and challenging professional environment where you get to work closely with Architects, Developers, and Technical Project Managers. You will also work with the account team and Data Specialists as well as our clients’ technical teams.

We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together – we are great at having fun as well.   

What do you bring to the table?

As a person, you are outgoing, self-motivated, and ambitious; yet you are a helpful team-player that contributes positively to the working environment. Since you will be involved throughout the entire project lifecycle, it’s essential that you understand all aspects of each system, from both a business and technical point of view. In other words, you know how to turn business requirements into technical solutions. This means having an extensive knowledge of technologies such as SQL, XML, JSON, JavaScript, HTML, and CSS as well as knowledge of one or more programming languages.

In addition, you have:

• 5+ years of experience as a salesforce marketing cloud architect or technical consultant, preferably at an agency within digital sales and/or marketing solutions 
• Extensive experience with Salesforce marketing cloud 
• Working with client-based projects and know how to service clients, including handling deadlines within agreed budget
• Experience in Workflow Engines as well as a great understanding of and ability to design database design and modeling
• Ability to explain complex technical solutions with clients

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

RESPONSIBILITIES:

• Orchestrate the strategy and execution of go-to-market campaigns for new products, technologies, and innovations—crafting compelling narratives that highlight ICON’s value to customers, partners, and stakeholders.

• Collaborate with cross-functional teams to translate complex product features into clear, differentiated value propositions tailored to specific audiences including developers, builders, homebuyers and industry leaders.

• Partner with design, video, and content teams to develop high-impact marketing assets—from demo videos and case studies to sales enablement assets such as pitch decks, sales scripts,and one sheets—optimized for all channels.

• Build and execute campaigns that generate awareness, drive pipeline growth, and accelerate sales across customer segments. Use performance data to refine and scale high-impact tactics.

• Conduct competitive analysis and customer research to understand market trends, user pain points, and product-market fit.

• Conceptualize and execute social-first campaigns that showcase our technology, culture, customers, and thought leadership that grow and engage our audience driving engagement.

• Track and report on campaign performance, lead funnel metrics, and product adoption. Use data to inform decision-making, improve future campaigns, and demonstrate impactful ROI.

• Work closely with Product, Sales, Comms, and Design teams to ensure alignment on messaging, strategy, and execution—acting as the voice of the customer throughout the product life cycle.

• Monitor industry developments, competitor launches, and emerging technologies to inform messaging, discover opportunities, and position ICON as a market leader.

MINIMUM QUALIFICATIONS:

• 5+ years of experience in product marketing, brand marketing, or go-to-market roles—ideally within a fast-paced, innovation-driven environment targeting both B2B and B2C audiences.

• Proven success launching and marketing products that gained market traction, generated demand, and clearly articulated unique value propositions.

• Strong analytical and strategic thinking skills, with the ability to interpret data, customer insights, and market trends to inform messaging and campaign strategy.

• Hands-on experience with marketing and analytics tools such as HubSpot, Google Analytics, Salesforce, or similar platforms to manage campaigns and measure impact.

• Experience managing and optimizing paid media campaigns, particularly across LinkedIn, Google, and Meta platforms, to support product visibility and lead generation.

• Excellent writing, editing, and storytelling abilities, with a knack for translating complex technical concepts into clear, compelling messages tailored to different audience segments

About Osano:

Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.

About the Role:

We’re looking for a Manager, Customer Product Support to lead and scale our support function as we grow.

This role is both strategic and hands-on—you’ll act as a player-coach, leading a small but high-impact team, managing the support system, and directly engaging in tickets, escalations, and technical troubleshooting.

You’ll be responsible for building the systems, processes, and tooling that allow Support to scale efficiently—without simply adding headcount—while ensuring a high-quality customer experience.

This position is ideal for someone who thrives in fast-paced SaaS environments, enjoys solving complex technical problems, and is energized by building structure where it doesn’t yet exist.

Responsibilities:

Support Operations & Scaling

• Own and manage the support ticket queue and day-to-day operations
• Define, track, and improve key support KPIs (FRT, CSAT, resolution time, backlog)
• Build scalable processes and workflows to support growth without increasing headcount
• Identify and implement automation across triage, routing, and resolution

Technical Troubleshooting & Escalation

• Act as a senior escalation point for complex technical issues
• Diagnose front-end, browser, and integration-related issues
• Support API troubleshooting and technical debugging
• Design and improve escalation workflows across Support, Product, and Engineering

Tooling & Systems (DevRev Ownership)

• Lead implementation and optimization of DevRev (or similar tools)
• Build dashboards, reporting, and operational visibility into support performance
• Continuously improve tooling to increase efficiency and insight

Team Leadership (Player-Coach)

• Manage and coach a small team of Support ICs
• Provide mentorship, feedback, and performance guidance
• Balance leadership responsibilities with hands-on ticket ownership

Cross-Functional Collaboration

• Partner closely with Product, Engineering, and Customer Success
• Strengthen feedback loops between customer issues and product improvements
• Influence product decisions through support insights and trends

About You:

• You’re curious, self-directed, and motivated to learn quickly
• You thrive in ambiguity and create clarity for others
• You’re calm under pressure and strong in customer escalations
• You’re both a leader and operator—comfortable coaching and doing
• You lead with empathy, accountability, and a strong customer-first mindset
• You’re excited about building responsible, scalable systems

Must-Haves:

• 5+ years in technical support or similar within a SaaS environment
• 2–3+ years of experience managing support teams or ICs
• Proficiency in JavaScript, HTML, and CSS (debugging level)
• Ability to troubleshoot client-side and browser-based issues using developer tools (console, network, etc.)
• Strong understanding of API calls, integrations, and how systems interact
• Experience working within technical support queues and managing ticket workflows
• Experience with support tools (Zendesk, Jira, HubSpot Support, DevRev, or similar)
• Familiarity with AI tools (e.g., Claude Code) to improve troubleshooting efficiency and workflows 
• Ability to work cross-functionally with customer, product, and engineering teams.

Nice-to-Haves:

• Privacy, security, or compliance SaaS support experience
• Experience with mobile SDKs (iOS and/or Android)
• Server-side or backend experience (APIs, integrations, systems architecture)
• Deeper expertise in JavaScript frameworks or advanced debugging techniques
• Experience supporting technical implementations or customer integrations
• Experience building automations or scripting for support workflows
• Familiarity with project management tools (Airtable, Airfocus, Jira, etc.)
• Experience owning knowledge bases, in-app support, or customer education resources.

Why Us:

• We're a welcoming team that's dependable, curious, moves fast, and full of talented people
• We're a B-corporation with a mission that matters, in a high-growth space with significant potential
• You'll become a privacy expert, including the opportunity to obtain your Certified Information Privacy Manager credential
• You'll have access to our training program, well-defined career paths, and a leadership team that values professional development

Benefits:

• Competitive-pay compensation and ownership interest/equity
• Unlimited paid time off, plus a requirement to take at least two weeks off per year
• We're a Best Place for Working Parents and offer paid parental leave for all new parents
• Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna
• A fully and permanently remote company so you can work from anywhere in the U.S. 
• Receive a MacBook and $600 to craft your home workspace
• Annual company trip designed to foster connection, creativity, and fun
• Mental health benefits with free memberships to mindfulness and talk therapy services

WHAT YOU'LL DO

This is the first design engineer role at Braze. You'd be joining the Beacon team to help close the gap between where the system is today and where it needs to be.

This is a senior individual contributor role operating at the intersection of design and code. You have strong design craft judgment and a clear point of view on what good looks like. You can originate design positions and you can write production code like components, tokens, or accessibility fixes. You'll contribute hands-on while driving adoption, mentoring designers, and raising the bar for system-level design craft, accessibility, and implementation quality across the UX organization.

You'll also help future-proof our design system by thinking about it not only as a resource for human collaborators, but as structured context for automated and AI-assisted workflows. This means designing its architecture, naming conventions, and documentation so that tooling, CLI interfaces, and AI agents can consume it reliably and without ambiguity.

Responsibilities:

• Own the design and technical direction of Beacon in close partnership with Engineering, defining what good looks like across interaction patterns, component behavior, and shared UX foundations
• Write production code: contribute directly to component architecture, token architecture, and the design-to-code pipeline, including Figma variables and sync workflows
• Partner with frontend engineers on CSS architecture, semantic HTML, and WCAG compliance to raise the bar for accessibility and implementation quality across the organization
• Mentor designers in accessibility, responsive systems, and implementation-aware design thinking
• Build automation and tooling that improves system compliance, efficiency, and programmatic access, including architecture and documentation designed to be consumed by AI-assisted workflows
• Drive adoption across product teams through contribution models, governance workflows, and documentation, without relying on formal authority
• Reduce fragmentation, track system health and accessibility metrics, and own versioning and deprecation communication to consuming teams

WHO YOU ARE

• Typically 5+ years in design systems, design engineering, or highly technical product design. Depth and quality of what you've built matters more than tenure
• Strong design craft judgment at the system level. You can define, evaluate, and defend what good looks like across interaction patterns and component behavior
• You write production code. Fluent in React and TypeScript, component architecture, modern CSS, and semantic HTML in a real codebase, not just prototypes
• Fluent in Figma, including variables, design tokens, and token-to-code pipeline workflows
• Experience driving accessibility improvements at scale: audits, remediation, or building accessible primitives from the ground up
• A track record of driving adoption across multiple product teams through influence and trust, not formal authority
• Comfortable in fast-moving environments with high ambiguity

This is not a role for someone who sits between design and engineering as a translator. You have to be able to originate design positions and implement them yourself.

Bonus if you have: 

• Experience with Storybook or equivalent component documentation platforms
• Familiarity with modern frontend frameworks such as React in a component library context
• Built internal developer tooling, automated validation systems, or CI/CD-integrated quality checks
• Contributed to open-source UI systems or frontend and design systems communities
• Integrated design systems with AI-assisted tooling or automated compliance workflows

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $136,000 and $205,275/year with an expected On Target Earnings (OTE) between $160,000 and $241,500/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

About Upshop: 

Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Fresh, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores.  

At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company’s growth, ensuring we attract, develop, and retain A Players who drive our mission forward.  

Overview of the role: We are seeking an experienced Engineering Manager to lead and develop engineering teams responsible for delivering high-quality, scalable software aligned with business goals. This is a permanent, full-time position reporting to the Senior Director of Software Engineering. 

The Engineering Manager balances people leadership with technical oversight and selective hands-on contribution. This role is accountable for team performance, delivery predictability, engineering standards, and cross-functional collaboration while ensuring strong alignment with Upshop’s business and customer priorities. 

Responsibilities: 

• Lead and manage engineering teams as they design, build, test, and deliver high-quality software on schedule, balancing efficiency, cost, and customer satisfaction.
• Hire, onboard, train, and develop engineering talent; conduct regular one-on-ones, performance reviews, and team meetings to support career growth and performance objectives.
• Set clear team goals and objectives aligned with departmental and company priorities.
• Provide leadership, coaching, and motivation to drive accountability, ownership, and consistent execution.
• Ensure timely resolution of escalations and partner with the Senior Director of Software Engineering on issues impacting delivery, quality, or timelines.
• Design, code, review, and guide development of customer-facing features and backend services using technologies such as C#, React, PHP, and cloud-native services.
• Participate in architectural discussions and guide teams on N-Tier architectures, microservices, and cloud-based solutions.
• Promote engineering best practices, including clean, maintainable, and defect-free code; enforce standards through source control, pull requests, and code reviews using GitHub and Azure DevOps.
• Support testing cycles and post-production deployments to ensure stable, reliable releases.
• Ensure new work meets the Definition of Ready prior to sprint commitment; provide estimates and ensure timely assignment of work.
• Collaborate closely with Product, QA, Customer Support, and Operations to translate business requirements into functional and technical solutions.
• Monitor and report on team progress, sprint velocity, throughput, and delivery health.
• Leverage observability and monitoring tools such as DataDog to ensure application performance, reliability, and operational health.
• Encourage and guide responsible adoption of AI-assisted development tools (e.g., Cursor) to improve developer productivity, code quality, and delivery efficiency.
• Contribute to technology and product roadmap planning for business-critical applications under the guidance of the Senior Director of Software Engineering. 

Qualifications: 

About You 

• Strong people management and leadership skills with the ability to coach, motivate, and develop high-performing teams.
• Solid understanding of Object-Oriented Programming (OOP/OOD), functional programming, and N-Tier architectures.
• Experience working with cloud-based, microservice-oriented systems.
• Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical stakeholders.
• Strong organizational, analytical, troubleshooting, and problem-solving skills.
• Customer-, service-, and results-oriented, with a strong sense of ownership and accountability.
• Process-oriented and able to operate effectively in a fast-paced environment with minimal supervision. 

Experience & Education 

• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience.
• 6+ years of professional experience across the full software development lifecycle.
• Hands-on experience with:
• React, JavaScript, TypeScript, HTML, CSS/Bootstrap
• C#, PHP, Laravel Framework
• Azure Cosmos DB, Azure SQL, MS SQL, and ODBC
• Experience with source control, pull requests, and code reviews using GitHub and Azure DevOps.
• Experience working in agile development environments using tools such as JIRA and GitLab.
• Familiarity with CI/CD pipelines, release management, and deployment automation.
• Experience using DataDog or similar observability and monitoring tools.
• Understanding of test-driven development (TDD) and testing frameworks such as PHPUnit, Jest, and Google Test.
• Knowledge of Linux and Windows operating systems, command-line tools, and basic scripting (PowerShell, Bash).
• Comfortable guiding teams in the use of AI-assisted development tools such as Cursor.
• Ability to adapt to change and thrive in a dynamic, fast-paced environment. 

Preferred Qualifications (if applicable):  

• Experience working with large enterprise software deployments and solution-based products.
• Exposure to retail grocery, food retail, or large enterprise technology environments.
• Experience working in cross-functional, fast-growing organizations. 

Compensation Range: $130,000-$170,000 CAD/year

The Role:

As a full-stack engineer at Ownwell, you'll be at the forefront of shaping our digital landscape, crafting seamless user experiences across our platform. You'll develop and refine the technology that underpins our leading-edge real estate services, from delightful front-end user interfaces to robust back-end systems. Your work will directly impact marketing, product, and operations, bridging the gap between complex data and user-friendly web applications. If you're passionate about building scalable web solutions and collaborating with a team of talented engineers to solve challenging problems, then this is the role for you!

Responsibilities:

• Serve as a key player in web application development, focusing on both front-end user interfaces and back-end server-side logic.
• Design, develop, and maintain dynamic web applications, ensuring responsive design and cross-browser compatibility.
• Integrate third-party APIs and services to enhance web functionality and user experience.
• Continuously improve application performance, monitoring, and scalability.
• Implement secure, efficient code and RESTful services within cloud-based environments like AWS, ensuring best practices for web development.
• Stay up-to-date with development standards, web design trends, and best practices to ensure high-quality software development.
• Understand business processes comprehensively to ensure software solutions effectively meet operational needs and improve efficiency.
• Take ownership of the software development lifecycle, including analysis, design, development, and code reviews, to maintain high standards of software quality.
• Proactively identify and mitigate risks, enhancing security and data protection measures across web applications.

Requirements:

• 4+ years of professional experience in full-stack web development.
• Demonstrated experience with web development technologies, including HTML, CSS, JavaScript, TypeScript, and React.
• Basic knowledge of SQL, including fundamental operations like creating tables, writing simple queries, and performing basic data manipulation. Understanding of relational database principles is expected, but deep SQL expertise is not a requirement.
• Understanding of RESTful API development and consumption.
• Knowledge of version control tools, such as Git, and continuous integration/continuous deployment (CI/CD) practices.

Ownwell offerings

• Entrepreneurial culture. Own your career; we are here to support you in the journey.
• Access to First Round Network to build your community outside of Ownwell.
• Flexible PTO. We believe in giving you the flexibility to own your time off. In addition to flexible time off, you will get 11 company holidays. We offer the last week of the year to recharge and reset.
• Competitive health benefits. We care for you and your family's health, as reflected in our benefits coverage.
• Learning support through a $1,000 stipend per year to enable investing in your individual learning needs.
• Supporting parental journey. We offer up to 16 weeks of fully paid parental and bonding leave to support your journey as a new parent.
• As applicable complimentary real estate and tax consulting licensing and renewal

Ownwell's vision is to democratize access to real estate expertise. When we say we want to provide access, we mean providing access to everyone. To do that well, we need a team that's broadly representative. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Ownwell is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other status.