Senior Customer Engineer

The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a central region.

What this looks like day-to-day

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
• Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
• Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Position Description: 

We believe Solutions Engineers at Okta are involved in all stages of the customer’s development lifecycle and are experienced using presentations, email, phone and social media to connect with customers. We are looking for great teammates that can build sales presentations, product demonstrations, and educate customers (everyone from developers to product managers to C-level executives) on the best ways to cloud security technology.  We believe in Okta’s Solutions Engineers empathize with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs. You have the rare combination of technical savviness and business insight and you’re looking for a career where you can utilize both. As a Senior Solutions Engineer at Okta, you will hone each of these skills by advising a diverse set of Fortune 500 customers on what is possible using Okta’s Identity Platform. 

Job Duties and Responsibilities:

• Collaborate with account executives to develop and execute territory and account strategies to maximize the Okta opportunity in those accounts
• Conduct research and discovery to understand customer requirements and communicate the business value of solving technology problems using cloud technology
• Execute the delivery of POCs for customers with complex use cases, collaborating with other Okta engineering teams as needed
• Craft technical content to show customers how to implement specific use cases or standard methodologies for new technologies
• Prepare and deliver demos to showcase how the Okta platform meets customer’s business needs and use cases.  
• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales

Required Skills:

• • 5+ years pre-sales engineering experience
  • A passion to serve the customer, which has played out in some customer-facing role like consulting or support, ideally solutions engineering
  • An ability to quickly and effectively communicate complex technical concepts via presentation, slides and whiteboard 
  • A Strong Understanding of Identity & Access Management (IAM)
    • SSO, MFA, SCIM, OAuth 2.0, OIDC, SAML, and LDAP.
    • Lifecycle management, role-based access control (RBAC), and provisioning/deprovisioning.
  • A strong understanding of Zero Trust Architecture and core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
  • Hands-on experience in one or more of the following areas is a plus: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications
  • Experience with cloud platforms: AWS, Azure, GCP.
  • You are an elite communicator
  • Can identify, map, and manage multiple personas: IT admins, CISOs, architects, procurement, and legal.
  • Confident dispensing knowledge to a highly skilled and experienced audience
  • Typically 10-25% travel
  • Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.
•  
•  This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.

#LI-Remote

Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

About our team

The Studio team at Okta functions like an internal agency within the Marketing org. We are composed of creatives, strategists, producers and marketing managers alike. Our team’s focus is to lead the brand, tell powerful stories and inspire creative excellence. As a partner to the Digital team, we strive for shared KPIs, strategies and processes to activate our brand on our digital experiences and push the brand and business forward.

About this role

The Studio is looking for a passionate (Sr.) Designer, Digital to join our Digital Studio team to drive the creative experience on auth0.com with a knack for creating innovative, developer focused, product storytelling digital experiences. You are an expert in digital and web properties, love solving product stories through visual and UI designs, enjoy working with design systems, and collaborating with cross-functional teams to get projects launched. Reporting to the Digital Design Manager, you will be working with visual designers, UX, copywriters, digital strategists, and brand designers to deliver digital design solutions against creative briefs. You will collaborate with web producers and developers to launch innovative designs that tell Okta’s brand and product story on our websites.  

This role will be instrumental in collaborating with the Design Manager, to craft interactive and smart solutions that are on the cutting edge of digital designs. The right person for this role will be passionate about digital design and highly motivated to bring thoughtful ideas to the table. 

What you will do

• Work closely with the Design Manager, copywriters, UX designers, and extended teams on conceptual development, design and execution across key digital creative briefs
• Partnering with other senior designers on the team to elevate work with innovative prototyping (interaction, motion, and visual design)
• Clear understanding of project briefs and ability to craft thoughtful design solutions
• Articulate and present ideas in a clear and concise manner; accept constructive feedback and execute against it efficiently 
• Ensure the consistency of the brand and the highest quality of design across all projects
• Natural curiosity and passion to learn about and share insights on design and industry trends
• Think big while operating at the lowest level of detail

What experience you have

• BA or BFA in Art/Design or related field
• Extraordinary design skills
• World-class portfolio of work
• Strong communication presentation skills; proven ability to present to executives/leaders
• Highly organized and able to work collaboratively across multiple projects
• 5+ years experience designing in a digital creative agency or client-side group; B2B / tech experience is a plus
• Expert knowledge of Figma
• Expert knowledge of modern prototyping tools like Framer, Figma sites, etc.
• Experience with high-fidelity prototyping
• Motion design skills for web
• Familiar with the creative process, partnering with UX designers, copywriters, web production, and development teams
• Experience working in AEM and AI tools a plus
• Working knowledge of HTML and CSS, a big plus for JavaScript or other frameworks

Why you should be excited about this role

• We are a talented team of designers and writers who collaborate to solve business problems. 
• We enjoy collaboration and driving innovation
• We inspire each other to learn and grow every day

Why we are excited about you

• You are an inspiring, positive force of nature.
• You are always bringing new ideas to the table.
• You are passionate for design and keen to grow and take on new challenges to further professional development.

#LI - Hybrid

#P-1498_3414504

Okta- Solutions Engineer- SLED

The Solutions Engineer Team

We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation.  Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate Okta’s Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform.

The Solutions Engineer Opportunity

Reporting to the Senior Manager of Solutions Engineers, the Solutions Engineer is a functional business consultant,  with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you’ll be doing 

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

What you’ll bring to the role

• 3-5+ years pre-sales engineering experience.
• A passion to serve the Customer, demonstrated in a customer-facing role, such as consulting or support, but ideally in a pre-sales capacity.
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly, using a whiteboard.
• Deployed apps in cloud platforms: AWS, Azure, GCP, Vercel, etc.
• Experience with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP)
• Experience working with REST APIs, API Gateways, and SDKs
• Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications
• An understanding of core security concerns within a typical application. (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Exceptional communicator.
• Confident dispensing knowledge to a highly skilled and experienced audience, presenting to large rooms filled with experts in the field
• Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence
• Typically 25% travel.
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.

You might also have (not mandatory):

• Hands-on experience with Generative AI or LLM technology such as LangChain, GenKit, LlamaIndex, etc.
• Experience integrating with microservices, data lakes, or customer data platforms.
• Developed ReBAC or Fine Grain Authorization models
• Diagramming experience for user journey flows, complex architecture diagrams, etc.

#LI-San Francisco

#LI-RZ

P24424_3330263

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

• Identity and Access Management (IAM) Expertise:
  • 5+ years of pre-sales engineering experience in IAM.
  • Strong understanding of IAM concepts, including OAuth 2.0, OIDC, and SAML.
  • Experience with lifecycle management, role-based access control (RBAC), and provisioning/deprovisioning.
• Technical Proficiency:
  • Hands-on experience in one or more of the following development areas: web (JavaScript, HTML, frontend frameworks), mobile (iOS, Android), backend (Java, C#, Node.js, Python, PHP, Ruby), or IP-based real-time communications.
  • Experience working with REST APIs, API Gateways, and SDKs.
  • Deployed applications on cloud platforms (AWS, Azure, GCP, Vercel, etc.).
  • Understanding of core security concerns in applications (password hashing, SSL/TLS, encryption at rest, XSS, XSRF).
• Customer Engagement & Communication:
  • Passion for serving customers, demonstrated in a customer-facing role (ideally pre-sales, but consulting or support also valued).
  • Ability to quickly communicate complex technical ideas, including on-the-fly whiteboard explanations.
  • Elite communication skills, confident in dispensing knowledge and presenting to highly skilled and experienced audiences.
• Strategic & Organizational Skills:
  • Territory management skills, including pipeline building and collaboration with sales counterparts for execution excellence.
  • Diagramming experience for user journey flows, complex architecture diagrams, etc.
• Education & Travel:
  • Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.
  • Typically 25% travel.

• Experience with Auth0, Auth0 FGA, or OpenFGA.
• Hands-on experience with Generative AI or LLM technology (LangChain, GenKit, LlamaIndex, etc.).
• Experience integrating with microservices, data lakes, or customer data platforms.
• Developed ReBAC or Fine-Grained Authorization models.

LI#LS

P13976_3382181

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will focus on monitoring and driving measurable business outcomes, product adoption, retention, and expansion across a large book of customers.

You will leverage reporting and alerts to monitor and identify opportunities within your account book, and act as a trusted advisor on recommendations to improve their UGC program.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

JOB SUMMARY:

The Senior Field Service Engineer – RUPS Systems will specialize in rotary UPS power system distribution builds, mechanical and generator integration, system integration, start-ups, and preventative maintenance programs. This role requires advanced technical expertise, mechanical aptitude, leadership skills, and hands-on field experience with both electrical control systems and rotating equipment such as generators and flywheels. Strong troubleshooting skills and a commitment to delivering high-performance power solutions in data centers, hospitals, industrial facilities, and utility-scale environments are essential.

This is not a typical UPS engineer or technician role. In fact, a strong background in traditional static UPS systems may not be advantageous for this position. The ideal candidate will have relevant experience with mechanical systems, generators, and rotary equipment, and be comfortable commissioning complex power systems in the field. You will act as the front-line expert for bringing large-scale RUPS systems online, resolving technical issues, and training others. This role will also provide technical software and hardware troubleshooting support to the IEM customer base on-site throughout North America while performing start-ups, retrofits, or preventative maintenance. The engineer will work closely with cross-functional IEM teams to integrate current and new technologies, commission complex generator and RUPS systems, optimize existing power infrastructure, and ensure seamless operation across our power products as defined by the customer's RUPS design and sequence of operations (SOO). This role will serve as the point of contact for all field service personnel related to RUPS startup, generator support, preventative maintenance, 24-hour emergency response, and remote technical assistance.

KEY RESPONSIBILITIES:

• Lead and perform on-site startup, commissioning, and preventative maintenance of RUPS systems, including generator integration, flywheel validation, and facility electrical infrastructure.
• Perform functional testing, load bank testing, system synchronization, and complete system validation to ensure all components meet performance specifications.
• Troubleshoot and resolve complex electrical and mechanical issues related to generators, flywheels, switchgear, control systems, fuel systems, and coupling assemblies.

• Follows a scientific step-by-step process to troubleshoot equipment issues. Captures data and troubleshooting steps concisely and accurately to facilitate effective communication to internal and external parties.
• Works directly with 3^rd party equipment vendors and customers to help resolve re-occurring issues with vendor equipment within IEM’s integrated RUPS systems.
• Perform functional tests, load tests, synchronization, and RUPS system validation.
• Troubleshoot and resolve complex electrical and mechanical issues related to generators, flywheels, switchgear and related control systems.
• Interface with clients, contractors and internal IEM teams during commissioning and acceptance testing.
• Ensure all startup and commissioning documentation, test reports, onsite daily reports and required customer records are completed, submitted accurately and on time.
• Provide technical support and guidance during new installations and system upgrades.
• Train Field Service junior technicians on proper startup, commissioning procedures, troubleshooting protocols, preventative maintenance and how to operate the equipment safely. 
• Maintain compliance with all industry and company safety standards, company procedures and client specific safety protocols. 
• Communicate with Product Engineering and Design Teams with regards to important product bulletins that would affect service, software upgrades, product upgrades or maintenance factors.
• Travel to customer sites to lead commissioning activities with junior techs/engineers or complete commissioning independently.
• As required, travel to the manufacturing or field service offices of IEM to participate in or lead training exercises, and to participate in factory witness/shop testing.
• Assists with project start-up and resolving punch list items found at the jobsite.  Work with the customer site superintendents or project managers to update punch lists and ensure jobs are closed out correctly.
• Provide detailed field trip reports that list the issues found onsite to the IEM manufacturing facilities regarding whether quality control standards are upheld to project design criteria and product specifications.   Works with production, service and engineering teams to help resolve any deficiencies that are found.
• Work with the Field Service Leads in scheduling additional field resources and/or teams to cover service needs.
• Proven ability to manage complex power distribution projects, obtains great technical aptitude and has good communication skills. 
• Performs other duties as required by supervisor.

Power System Integration:

• Lead and support field integration of new RUPS and generator technologies with existing infrastructure, ensuring system compatibility and optimal performance.

System Optimization:

•  Analyze system performance and implement improvements to enhance efficiency, reliability and scalability of existing power systems on customer sites.  

TECHNICAL SKILLS:

• Proficiency in Power/automation programming languages and ladder logic (IEC, Python, Java, SQL, HTML)
• Strong hands-on experience with rotating equipment, diesel generator systems, and mechanical diagnostics.
• Experience with electrical troubleshooting, including relay testing, load bank setup, and flywheel system commissioning.
• Experience with load bank testing, grounding systems and protective relay testing.
• Ability to read and interpret electrical drawings, schematics, and one-line diagrams.
• Proficiency with diagnostic and testing tools - (oscilloscopes, megohmmeters, etc.)
• Experience and proficient with industrial power system controls and monitoring technologies.
  • Communication Protocols-(Modbus/TCP, OPC, DNP3, ARP, IoT, DHCP, HTTP and IP)
  • Familiar and Experience with the TCP/IP suite
  • Experience with the utilization of Loop2k and Modscan 
  • Ability to analyze and interpret engineering documents, codes, standards and technical procedures
  • Experience with RUPS power system controls engineering, including ATO programming in PLC’s, Protective Relays and HMI’s 
• Strong technical ability related to verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders. 
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex power systems with field service personnel remotely or in person to resolve technical issues on a customer site.

BASIC QUALIFICATIONS:

• BSEE or MSEE
• Minimum 4 years of field experience working with RUPS-UPS power systems, rotary systems, or generator-based power systems.
• Prior experience in commissioning engineering, power systems integration, or generator field service strongly preferred.
• 4 years’ experience as an electrical engineer
• Professional Engineer (PE) License a Plus
• Proficient in Microsoft Office applications
• A strong desire to grow and develop with a passion for providing excellent customer service
• OSHA 10/30 certification
• NFPA 70E certification

SUPERVISION OF PERSONNEL:

• None 

PHYSICAL/MENTAL/ENVIRONMENTAL: 

Physical Demands:

            Activities:        Sitting – 20%               Walking/Standing – 80%

            Lifting:             Must be able to lift a minimum of 25lbs.

            Vision:             Long periods of working in the field on IEM equipment.  

Mental Demands:   Requires the ability to maintain attention to detail and focus on tasks despite potential interruptions and a busy work environment.

Environment: Work duties will be performed in the field on construction sites in hot or cold environments. 

Travel:    100%

Compensation:

The hourly range for this role is $50 -$55 per hour, based on location, experience, and qualifications.

BENEFITS: 

• Competitive salary and performance-based incentives.
• Health, dental, vision insurance and 401K.
• Paid time off and holidays.
• Professional development and training opportunities.

This job description outlines the key responsibilities and qualifications for the Field Service Engineer-RUPS systems. We are looking for someone ready to contribute to the success of our field service operations by bringing excellent technical, organizational and interpersonal skills to the team.

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, Enterprise, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers, with a primary focus on our Ratings & Reviews (UGC) solution, while supporting broader Syndigo solutions over time.

You will serve as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded accounts. This role blends strategic account leadership with hands-on program execution, ensuring customers realize clear ROI and long-term value.

You will manage a book of business of approximately 15-25 customers, developing deep partnerships through a strong understanding of each customer’s business objectives, digital commerce strategy, and content performance goals.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 4+ years of experience in Customer Success, Account Management, or related SaaS roles
• Experience managing a book of business in the $2–$3M ARR range 
• Excel competency and knowledge of HTML, CSS, JSON
• Experience managing complex accounts with measurable success in retention and growth
• Experience working cross-functionally in fast-paced, high-growth environments
• Strong ability to communicate technical concepts and troubleshoot platform-related challenges
  
• Proven ability to drive product adoption and articulate ROI to executive stakeholders
• Experience with Ratings & Reviews, UGC, or digital commerce solutions (preferred but not required)
• Familiarity with tools like ChurnZero, Salesforce, or similar platforms (preferred but not required)
• Knowledge of the CPG or retail industry (preferred but not required)
• Familiarity with Tableau, Power BI or some other business analytics platform (preferred but not required)

WHAT YOU’LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
• Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
• Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
• Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU HAVE

•  2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
• A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English

WHO YOU ARE

• An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
• Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
• Passionate about helping customers and resolving issues efficiently and effectively.
• Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
• Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
• Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
• A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $75,000 and $86,000/year, with an expected On Target Earnings (OTE) between $80,000 and $97,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE'RE LOOKING FOR

Braze is looking to hire a Lead / Senior Lead Solutions Consultant for our Retail segment, supporting our Americas book of business.

Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. In this role, you will lead complex evaluations end-to-end, serve as a technical leader within the Retail segment, and support the growth of the Solutions Consulting team through mentorship and high-quality execution.

This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes.

This role requires travel, up to 50% at peak times, and is based in our San Francisco office.

WHAT WE'RE LOOKING FOR

Braze is looking to hire a Lead / Senior Lead Solutions Consultant for our Retail segment, supporting our Americas book of business.

Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. In this role, you will lead complex evaluations end-to-end, serve as a technical leader within the Retail segment, and support the growth of the Solutions Consulting team through mentorship and high-quality execution.

This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes.

This role requires travel, up to 50% at peak times, and is based in our Chicago office.

WHAT YOU CAN EXPECT

• Lead complex pre-sales opportunities
  • Own the technical sales motion for a set of Retail accounts, from discovery through clos
  • Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear Braze solution
  • Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences
  • Design and support technical validations and POVs that build customer confidence in Braze capabilities
• Partner deeply across teams to drive outcomes
  • Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans
  • Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements
  • Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early
• Grow team capability through mentorship and best practices
  • Mentor Solutions Consultants through deal support, feedback on discovery and demos, and sharing best practices
  • Contribute to reusable assets such as demo stories, discovery guides, objection handling, and technical positioning for Retail use cases
  • Raise the bar on quality, consistency, and customer-facing polish across the team
• Stay current and help customers adopt modern approaches
  • Stay on top of new Braze capabilities, including BrazeAI features such as AI Decisioning Studio, AI Content Optimizer, AI Agents, and more
  • Help customers understand how to adopt new capabilities in a practical way, grounded in their data, channels, and operating model

WHO YOU ARE

• Strong written and verbal communicator with the ability to present confidently to both technical and business stakeholders
• Comfortable leading complex sales cycles and navigating ambiguity with structure and good judgment
• Collaborative teammate who is known for follow-through and partnership with Sales and cross-functional teams
• Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries
• Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data and Architecture, Security and Compliance, or Programming (including HTML)
• Interested in mentoring others and helping improve how the team sells and delivers value

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $115,100 - $142,870/year, with an expected On Target Earnings (OTE) between $164,400 - $204,100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT WE'RE LOOKING FOR

Braze is looking to hire a Lead / Senior Lead Solutions Consultant for our Retail segment, supporting our Americas book of business.

Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. In this role, you will lead complex evaluations end-to-end, serve as a technical leader within the Retail segment, and support the growth of the Solutions Consulting team through mentorship and high-quality execution.

This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes.

This role requires travel, up to 50% at peak times, and is based in our Austin office.

WHAT WE'RE LOOKING FOR

Braze is looking to hire a Lead / Senior Lead Solutions Consultant for our Retail segment, supporting our Americas book of business.

Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. In this role, you will lead complex evaluations end-to-end, serve as a technical leader within the Retail segment, and support the growth of the Solutions Consulting team through mentorship and high-quality execution.

This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes.

This role requires travel, up to 50% at peak times, and is based in our Chicago office.

WHAT YOU CAN EXPECT

• Lead complex pre-sales opportunities
  • Own the technical sales motion for a set of Retail accounts, from discovery through clos
  • Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear Braze solution
  • Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences
  • Design and support technical validations and POVs that build customer confidence in Braze capabilities
• Partner deeply across teams to drive outcomes
  • Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans
  • Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements
  • Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early
• Grow team capability through mentorship and best practices
  • Mentor Solutions Consultants through deal support, feedback on discovery and demos, and sharing best practices
  • Contribute to reusable assets such as demo stories, discovery guides, objection handling, and technical positioning for Retail use cases
  • Raise the bar on quality, consistency, and customer-facing polish across the team
• Stay current and help customers adopt modern approaches
  • Stay on top of new Braze capabilities, including BrazeAI features such as AI Decisioning Studio, AI Content Optimizer, AI Agents, and more
  • Help customers understand how to adopt new capabilities in a practical way, grounded in their data, channels, and operating model

WHO YOU ARE

• Strong written and verbal communicator with the ability to present confidently to both technical and business stakeholders
• Comfortable leading complex sales cycles and navigating ambiguity with structure and good judgment
• Collaborative teammate who is known for follow-through and partnership with Sales and cross-functional teams
• Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries
• Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data and Architecture, Security and Compliance, or Programming (including HTML)
• Interested in mentoring others and helping improve how the team sells and delivers value

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $115,100 - $142,870/year, with an expected On Target Earnings (OTE) between $164,400 - $204,100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT WE'RE LOOKING FOR

Braze is looking to hire a Lead / Senior Lead Solutions Consultant for our Retail segment, supporting our Americas book of business.

Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. In this role, you will lead complex evaluations end-to-end, serve as a technical leader within the Retail segment, and support the growth of the Solutions Consulting team through mentorship and high-quality execution.

This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes.

This role requires travel, up to 50% at peak times, and is based in our Chicago office.

WHAT YOU CAN EXPECT

• Lead complex pre-sales opportunities
  • Own the technical sales motion for a set of Retail accounts, from discovery through clos
  • Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear Braze solution
  • Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences
  • Design and support technical validations and POVs that build customer confidence in Braze capabilities
• Partner deeply across teams to drive outcomes
  • Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans
  • Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements
  • Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early
• Grow team capability through mentorship and best practices
  • Mentor Solutions Consultants through deal support, feedback on discovery and demos, and sharing best practices
  • Contribute to reusable assets such as demo stories, discovery guides, objection handling, and technical positioning for Retail use cases
  • Raise the bar on quality, consistency, and customer-facing polish across the team
• Stay current and help customers adopt modern approaches
  • Stay on top of new Braze capabilities, including BrazeAI features such as AI Decisioning Studio, AI Content Optimizer, AI Agents, and more
  • Help customers understand how to adopt new capabilities in a practical way, grounded in their data, channels, and operating model

WHO YOU ARE

• Strong written and verbal communicator with the ability to present confidently to both technical and business stakeholders
• Comfortable leading complex sales cycles and navigating ambiguity with structure and good judgment
• Collaborative teammate who is known for follow-through and partnership with Sales and cross-functional teams
• Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries
• Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data and Architecture, Security and Compliance, or Programming (including HTML)
• Interested in mentoring others and helping improve how the team sells and delivers value

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $115,100 - $142,870/year, with an expected On Target Earnings (OTE) between $164,400 - $204,100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

Gelber Group – Software Engineer Internship (Technical Operations Team) - Summer 2026

Gelber Group -- Passion for Trading. Powered by Technology.

Headquartered in Chicago with offices across the United States and Europe, Gelber has set the bar as one of the industry’s innovative and enduring proprietary trading firms for more than 40 years. Our collaborative and entrepreneurial culture empowers each member of our team to have a meaningful impact from the start. We pride ourselves on a flat organizational structure and focus on meritocracy. If you flourish in a fast-paced environment, have a strong work ethic, and enjoy solving real problems with real users, Gelber is right for you.

As a Technical Operations Intern, you will join a team responsible for the internal tools and systems that enable daily trading and operational workflows. Early in the internship, you’ll learn how our Ops and Trading teams use internal applications, how production support works in a trading environment, and the standards we use to keep critical tools reliable. You’ll then take ownership of a modernization project for a production web portal used daily by operations staff and traders.

This internship will begin in June 2026 and last 10 weeks. We are considering candidates that are graduating between December 2026 up until August 2027 or recent graduates. This position will require in-person presence in our Chicago office located in River West right next to the Merchandise Mart and convenient to public transportation.

Position Overview

We are seeking highly motivated individuals to participate in a summer program in which they will plan and execute a project that modernizes a legacy internal web tool (“OpsWeb”). The project focuses on improving maintainability, usability, and reliability while partnering with daily end users to ensure changes are practical and non-disruptive.

We will teach you the context and tools you need to demonstrate your ability, and we will give you meaningful problems that require thoughtful engineering and stakeholder collaboration.

What You’ll Do

• Experience hands-on learning and gain exposure to how a proprietary trading firm operates day-to-day from a systems and tooling perspective
• Work directly with Technical Operations engineers and partner with Operations stakeholders who use these tools daily
• Take ownership of a real modernization effort on a production web portal
• Design and implement a shared templating approach across 15–20 pages to reduce HTML duplication and improve maintainability
• Improve UX and collaboration by enabling shareable, URL-driven views (GET + query params)
• Remove broken or low-value features safely, with careful change management and UAT
• Produce high-quality documentation for both developers and end users, and present results at the end of the internship

Goals

• Deliver a measurable improvement to a production internal application used daily
• Learn to refactor legacy systems without disrupting critical workflows
• Build strong habits around code quality, incremental rollout, stakeholder feedback, and documentation
• Determine if you enjoy Technical Operations / internal platform work in a high-performance trading environment

Qualifications

• Progress toward a bachelor’s or master’s degree in Computer Science or related field (Junior standing or higher preferred)
• Curiosity, self-motivation, and strong communication skills—especially when gathering feedback from non-engineering stakeholders
• Strong problem-solving ability and comfort working in a codebase you didn’t build
• Experience with Python required, JavaScript/TypeScript and C# would be nice to have (web development experience is a plus)
• Familiarity with basic web concepts (HTTP methods like GET/POST, HTML/CSS)
• Interest in financial markets is helpful, but not required—interest in building reliable tools for fast-paced teams is a must

The approximate hourly rate for this position in Chicago, IL is $25/hr. This is a temporary role and is not eligible for employee benefits.

Why Intern at Gelber?

• Brand new office in the heart of Chicago’s River North neighborhood, attached to the Merchandise Mart and “EL” stop and a short walk from both Ogilvie and Union Train Stations
• Comprehensive 10-week program, running from June to August 2026
• Catered lunch provided Tuesday, Wednesday, & Thursdays and stocked pantry daily
• Social events and work/life balance that will allow you time to enjoy the Chicago summer
• Office amenities including a golf simulator, pool table, and company paid on-site gym
• Casual, relaxed dress code
• Comprehensive benefits package available for full-time employees

Gelber Group -- Passion for Trading. Powered by Technology.

Headquartered in Chicago with offices across the United States and Europe, Gelber has set the bar as one of the industry’s innovative and enduring proprietary trading firms for more than 40 years. Our collaborative and entrepreneurial culture empowers each member of our team to have a meaningful impact from the start. We pride ourselves on a flat organizational structure and focus on meritocracy. If you flourish in a fast-paced environment, have a strong work ethic, and enjoy solving real problems with real users, Gelber is right for you.

This internship will last 10–12 weeks and is flexible on start date. We are considering candidates graduating between December 2026 and August 2027, or recent graduates. This position requires in-person presence in our Chicago office located in River West, adjacent to the Merchandise Mart and convenient to public transportation.

Position Overview

We are seeking a highly motivated individual to participate in a summer program focused on designing and building a Custom Reporting Framework within our Backoffice system.

This project centers on developing a web-based interface that enables non-technical stakeholders to generate flexible financial statements without requiring custom engineering support. The goal is to provide a scalable, in-house reporting solution that improves usability, efficiency, and long-term maintainability.

We will provide the business context and technical guidance needed to succeed, while giving you meaningful ownership over a production-facing system used by Accounting and Settlement teams.

What You’ll Do

• Design and build a web-based UI for generating custom financial reports
• Enable users to pull from flexible data sources, including trades, positions, pricing, and fees
• Implement filtering, sorting, grouping, and transformation capabilities within reports
• Allow users to save report configurations for future use, with potential scheduling capabilities
• Partner directly with Accounting and Settlement stakeholders to gather requirements and validate outputs
• Deliver a production-ready component integrated into our Backoffice infrastructure
• Produce clear technical and user documentation and present your results at the end of the internship

Goals

• Deliver a valuable internal tool used by Backoffice stakeholders
• Reduce the burden of ad hoc report generation on the development team
• Provide a controlled, customizable in-house reporting solution
• Build strong habits around stakeholder collaboration, iterative development, and documentation
• Gain exposure to financial systems, reporting workflows, and operational infrastructure in a trading environment

Qualifications

• Progress toward a bachelor’s or master’s degree in Computer Science or related field (Junior standing or higher preferred)
• Strong problem-solving ability and comfort working in an existing codebase
• Familiarity with web fundamentals (HTTP methods, client-server architecture, HTML/CSS)
• At least 1 year of experience using C# and/or Java
• Exposure to TypeScript and React is beneficial
• Curiosity, self-motivation, and strong communication skills—especially when working with non-technical stakeholders
• Interest in financial markets is helpful, but not required

The approximate hourly rate for this position in Chicago, IL is $25/hr. This is a temporary role and is not eligible for employee benefits.

Why Intern at Gelber?

• Brand new office in the heart of Chicago’s River North neighborhood, attached to the Merchandise Mart and “EL” stop and a short walk from both Ogilvie and Union Train Stations
• Comprehensive 10-week program, running from June to August 2026
• Catered lunch provided Tuesday, Wednesday, & Thursdays and stocked pantry daily
• Social events and work/life balance that will allow you time to enjoy the Chicago summer
• Office amenities including a golf simulator, pool table, and company paid on-site gym
• Casual, relaxed dress code
• Comprehensive benefits package available for full-time employees

The Solutions Consulting team at Braze is a powerhouse group of technical storytellers. We operate at the intersection of technology, strategy, and narrative, pairing deep technical credibility with strong customer-facing storytelling to help teams confidently invest in Braze.

Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. 

This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes.

This role requires travel, up to 50% at peak times, and is based in our New York City office.

WHAT YOU'LL DO

Lead complex pre-sales opportunities

• Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear Braze solution
• Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences
• Design and support technical validations and POVs that build customer confidence in Braze capabilities

Partner deeply across teams to drive outcomes

• Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans
• Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements
• Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early

Grow team capability through mentorship and best practices

• Mentor Solutions Consultants through deal support, feedback on discovery and demos, and sharing best practices
• Raise the bar on quality, consistency, and customer-facing polish across the team

Stay current and help customers adopt modern approaches

• Stay on top of new Braze capabilities, including BrazeAI features such as AI Decisioning Studio, AI Content Optimizer, AI Agents, and more
• Help customers understand how to adopt new capabilities practically, grounded in their data, channels, and operating model

WHO YOU ARE

• Strong written and verbal communicator with the ability to present confidently to both technical and business stakeholders
• Comfortable leading complex sales cycles and navigating ambiguity with structure and good judgment
• Collaborative teammate who is known for follow-through and partnership with Sales and cross-functional teams
• Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries
• Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data and Architecture, Security and Compliance, or Programming (including HTML)
• Interested in mentoring others and helping improve how the team sells and delivers value

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $92,000 and $140,000/year, with an expected On Target Earnings (OTE) between $132,000-$200,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

The Solutions Consulting team at Braze is a powerhouse group of technical storytellers. We operate at the intersection of technology, strategy, and narrative, pairing deep technical credibility with strong customer-facing storytelling to help teams confidently invest in Braze.

Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. 

This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes.

This role requires travel, up to 50% at peak times, and is based in our Chicago office.

WHAT YOU'LL DO

Lead complex pre-sales opportunities

• Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear Braze solution
• Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences
• Design and support technical validations and POVs that build customer confidence in Braze capabilities

Partner deeply across teams to drive outcomes

• Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans
• Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements
• Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early

Grow team capability through mentorship and best practices

• Mentor Solutions Consultants through deal support, feedback on discovery and demos, and sharing best practices
• Raise the bar on quality, consistency, and customer-facing polish across the team

Stay current and help customers adopt modern approaches

• Stay on top of new Braze capabilities, including BrazeAI features such as AI Decisioning Studio, AI Content Optimizer, AI Agents, and more
• Help customers understand how to adopt new capabilities practically, grounded in their data, channels, and operating model

WHO YOU ARE

• Strong written and verbal communicator with the ability to present confidently to both technical and business stakeholders
• Comfortable leading complex sales cycles and navigating ambiguity with structure and good judgment
• Collaborative teammate who is known for follow-through and partnership with Sales and cross-functional teams
• Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries
• Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data and Architecture, Security and Compliance, or Programming (including HTML)
• Interested in mentoring others and helping improve how the team sells and delivers value

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $92,000 and $140,000/year, with an expected On Target Earnings (OTE) between $132,000-$200,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

At Fever, we’re building something exceptional—combining strategy, creativity, and the power of advanced technology to redefine what’s possible in organic search.  By partnering with world-class Product, Engineering, Data and Marketing teams, we leverage cutting-edge tools and data-driven insights to deliver exceptional performance and measurable impact across major search engines and dynamic digital ecosystems.

About the Role:

• You'll be the expert in technical SEO for our transactional ecosystems (feverup.com, white label websites and other Fever group websites) reporting directly to the SEO Manager.
• Analysis, definition and optimisation of the information architecture
• Strong Technical Skills (Crawling, Indexing, Structure data, Core web vitals, HTML, CSS, CDN performance, APIs Automatition…)
• Ensure optimal bot accessibility for the best processing for traditional search engines and LLMs.
• Be up to date with the latest changes on search industry to be able to propose quick actions adapting our sites so that they comply with the latest SEO/GEO requirements
• Take ownership of monitoring, establishing success KPIs and tracking methodologies, including large-scale log analysis with dashboarding and alerting systems (ELK, BigQuery, Splunk or similar).
• Partner with Data, Product and Systems to execute against our technical roadmap
• Design, implement and iterate experiments to increase traffic/ranks at a rigorous pace
• Audit and measure our engineering developments and implement changes to prevent visibility losses on search ecosystems.

About You:

• Proven experience as a technical SEO for ecommerce or similar (at least 5 years working with high traffic websites) and experience providing results from actions
• Experience working with international sites, adapting the global SEO strategy according to the needs of local markets
• Proactive or independent profile capable of self-management
• Being data-driven and kind of a data-geek: clear understanding of data, analytics and metrics with the ability to make data-driven recommendations of actions
• Hands-on experience applying AI/LLMs to build SEO solutions, automate workflows and enhance productivity
• Thorough knowledge of search engine ranking factors, including emerging LLM-powered search ecosystems (RAG, citations, query fan-out) and their optimization strategies
• Knowledge of HTML, JS and CSS required
• Critical thinker and problem-solving skills
• Familiar with industry-standard & enterprise SEO software
• Possess up-to-date knowledge and maintains current SEO practices
• Strong personal ownership, High level of initiative and work well in a team environment
• Excellent Spanish & English written and oral communication skills

Valuable Requirements:

• Understanding of Google Apps Script and Python.
• Knowledge of SQL for data exploitation 
• Experience on workflows automation
• Experience managing teams

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
• English and Spanish Lessons
• We have free  food, drink and fruit at the office!
• Wellhub Membership
• Possibility to receive in advance part of your salary by Payflow

#LI-Hybrid

About Attain

Built for consumers and companies, alike

In a world driven by data, we believe consumers and businesses can coexist. Our founders had a vision to empower consumers to leverage their greatest asset—their data—in exchange for modern financial services. Built with this vision in mind, our platform allows consumers to access savings tools, earned wages and rewards without cost or hidden fees. In exchange, they give permission to use their real-time data for research, insights and targeted advertising.

At Attain, your contribution will help us build a more equitable and efficient data sharing ecosystem—whether helping consumers access modern financial services or businesses leverage data to achieve better outcomes. You’ll have the opportunity to work directly with hands-on leaders and mission-driven individuals everyday.

About the role

We’re looking for a scrappy and motivated Lifecycle Marketing Associate to join our growing team at Attain. In this role, you’ll be responsible for the strategy and execution of lifecycle campaigns across email, push notifications, and in-app messaging (IAM) for one of our Mobile Rewards Apps, Frisbee. You will have the opportunity to proactively identify gaps in our funnel and build journeys that move the needle on retention and engagement from the ground up.

You'll report to the Senior Director of Product, who leads Frisbee’s consumer function across product, marketing, and support - giving you direct visibility into your impact across the business.

Preferred Qualifications

• 2+ years of lifecycle marketing experience, ideally at a consumer app
• Hands on Braze Experience - Canvas builder, segmentation, and event-based triggers
• Data-driven mindset with interest in performance analysis and optimization
• Creative, resourceful problem-solver with an entrepreneurial approach
• Highly organized, detail-oriented, and able to manage deadlines and cross-team workflows
• Flexible and adaptable in fast-paced environments
• Familiarity with HTML/CSS a plus
• Experience using AI tools like Claude a plus

What a typical week might look like

• Execute multi-channel campaigns (email, push, IAM, content cards) in Braze, using both drag-and-drop tools and Braze Liquid
• Set up A/B tests, analyze performance, and recommend optimizations to impact retention and engagement
• Collaborate with creative teams to ensure campaigns are accurate, on-brand, and visually engaging
• Develop automated lifecycle campaigns, triggered messaging, and personalized customer journeys through segmentation

We are excited to hear from you. 

At Attain, we are passionate about finding people to continuously help us grow our organization. We encourage you to apply, even if your experience doesn’t match every detail on the job description. If we don’t see something that immediately fits, we will keep your resume on file for future opportunities.

Senior Digital Designer, Digital + Brand
US-based, remote position

Real Chemistry is looking for a Senior Designer, Digital & Brand who knows great design isn’t just about making things look good. It’s about creating work with clarity. This role is for a designer who obsesses over the details and keeps asking “what if?”

Your mission:

Help us create work that people remember.

We’re looking for a Senior Designer, Digital + Brand who knows great design isn’t just about making things look good. It’s
about creating work with clarity. This role is for a designer who obsesses over the details, keeps asking “what if?” and can
move fluidly between digital experiences and brand expression.

Your mission is to create standout digital work that connects with people — all in service of making the world a little
healthier.

Who you are:

You’re design-obsessed and deeply invested in craft. You live and breathe creativity and care about quality. You have a
strong foundation and know the essentials inside and out: hierarchy, pacing, scale, composition and typography. You
understand how to use grids and when to break them. And more than shaping how something looks, you think about how
people move through the experience, engage with it and respond to it.

You also know how to translate brand ideas across formats. You’re comfortable developing visual identities, extending
brand systems and designing polished print materials with the same level of rigor you bring to digital work. You
understand that the best designers don’t think in channels — they think in systems, stories and how a brand shows up
consistently everywhere.

You bring your own ideas to the table, but you also take direction well and use feedback to make the work better.

And yes, your biggest weakness might be that you won’t stop until it’s right.

What you’ll do:

• Bring ideas to life through strong visual thinking, storytelling and execution across digital and brand
touchpoints.
• Design campaign websites, microsites and landing pages that are visually compelling and designed to perform.
• Develop and extend brand identities across campaign and corporate expressions.
• Design with user behavior in mind by thinking through how people engage.
• Think beyond the static layout, you’ll design for responsive behavior across desktop, tablet, and mobile.
• Create page layouts and content systems that guide users through a clear story.
• Translate strategic and verbal ideas into ownable visual territories, identity directions and design frameworks.
• Create flexible visual systems that maintain consistency across web, social, print and experiential applications.
• Contribute to design concepting and development, not just execution.
• Collaborate closely with writers, strategists, UX partners, developers and creative leads.
• Stay immersed in design, branding, digital and AI trends.
• Be a student of the craft: experiment with it, master it, enjoy it and help protect it.

Qualifications:

• A compelling portfolio highlighting expertise in digital design, branding, typography and foundational design
principles across both screen and print.
• 5+ years of experience in digital, brand or integrated design roles.
• Strong experience designing websites, landing pages and responsive digital experiences.
• Experience developing brand identities, extending visual systems and applying them across a range of
touchpoints.
• Understanding of digital best practices, including accessibility, responsive behavior and build feasibility.
• Expertise in design software (Adobe Creative Suite, Figma, etc.) and familiarity with AI design tools.
• Strong communication skills and the ability to clearly present design thinking and rationale.
• Comfortable collaborating with developers and speaking build language.
• Working knowledge of HTML and CSS, with the ability to design in a way that is informed by real-world web
behavior and constraints.
• Strong communication skills and the ability to clearly present design thinking and rationale.
• Experience creating prototypes.
• Bonus: Experience in agency environments.

Pay Range: $95,000-$120,000
This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. 

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Product Support Engineer

You will directly support Adyen’s merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable our customers to run smoothly 24/7. Your work will have a direct impact on our merchants’ ability to take payments and further grow their business. As part of your work, you will partner with technical and commercial teams internally, and you will build your own knowledge about payments to bring value to external customers and internal teams.

What you'll do 

• Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
• Own merchant support cases from creation to final resolution.
• Be an internal product advocate, track product processes, and communicate merchant feedback to product and engineering teams.
• Collaborate with peers and cross-functional teams, contributing to collective problem-solving and growth. 
• Act as a subject matter expert by providing guidance, answering complex questions, and ensuring knowledge is properly documented.
• Contribute to projects that align with the growth and direction of the Support organization.

Who you are

• You have strong technical knowledge, and have experience troubleshooting APIs. Bonus points for specific experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP. Functional understanding of Magento, SFCC, Adobe Commerce is a plus.
• You have experience working directly with merchants in a customer support role.
• You have strong verbal and written communication skills, and can clearly communicate complex technical topics in an understandable way to a variety of technical and non-technical audiences.
• You aspire to deliver a seamless, high-quality merchant support experience with every merchant interaction.
• You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
• You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
• STEM degree preferred but not required. Bonus points for a degree in Computer Science or related field.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

The annual base salary range for this role is $80,000 - $105,000; to learn more about our compensation philosophy, please click here.

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is a full time position and does require working the occasional holiday and/or weekend to ensure business continuity.

You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications

WHAT YOU'LL DO

This is the first design engineer role at Braze. You'd be joining the Beacon team to help close the gap between where the system is today and where it needs to be.

This is a senior individual contributor role operating at the intersection of design and code. You have strong design craft judgment and a clear point of view on what good looks like. You can originate design positions and you can write production code like components, tokens, or accessibility fixes. You'll contribute hands-on while driving adoption, mentoring designers, and raising the bar for system-level design craft, accessibility, and implementation quality across the UX organization.

You'll also help future-proof our design system by thinking about it not only as a resource for human collaborators, but as structured context for automated and AI-assisted workflows. This means designing its architecture, naming conventions, and documentation so that tooling, CLI interfaces, and AI agents can consume it reliably and without ambiguity.

Responsibilities:

• Own the design and technical direction of Beacon in close partnership with Engineering, defining what good looks like across interaction patterns, component behavior, and shared UX foundations
• Write production code: contribute directly to component architecture, token architecture, and the design-to-code pipeline, including Figma variables and sync workflows
• Partner with frontend engineers on CSS architecture, semantic HTML, and WCAG compliance to raise the bar for accessibility and implementation quality across the organization
• Mentor designers in accessibility, responsive systems, and implementation-aware design thinking
• Build automation and tooling that improves system compliance, efficiency, and programmatic access, including architecture and documentation designed to be consumed by AI-assisted workflows
• Drive adoption across product teams through contribution models, governance workflows, and documentation, without relying on formal authority
• Reduce fragmentation, track system health and accessibility metrics, and own versioning and deprecation communication to consuming teams

WHO YOU ARE

• Typically 5+ years in design systems, design engineering, or highly technical product design. Depth and quality of what you've built matters more than tenure
• Strong design craft judgment at the system level. You can define, evaluate, and defend what good looks like across interaction patterns and component behavior
• You write production code. Fluent in React and TypeScript, component architecture, modern CSS, and semantic HTML in a real codebase, not just prototypes
• Fluent in Figma, including variables, design tokens, and token-to-code pipeline workflows
• Experience driving accessibility improvements at scale: audits, remediation, or building accessible primitives from the ground up
• A track record of driving adoption across multiple product teams through influence and trust, not formal authority
• Comfortable in fast-moving environments with high ambiguity

This is not a role for someone who sits between design and engineering as a translator. You have to be able to originate design positions and implement them yourself.

Bonus if you have: 

• Experience with Storybook or equivalent component documentation platforms
• Familiarity with modern frontend frameworks such as React in a component library context
• Built internal developer tooling, automated validation systems, or CI/CD-integrated quality checks
• Contributed to open-source UI systems or frontend and design systems communities
• Integrated design systems with AI-assisted tooling or automated compliance workflows

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $136,000 and $205,275/year with an expected On Target Earnings (OTE) between $160,000 and $241,500/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

RAPP Chicago is looking for a Director, Analytics Enablement to join our award-winning Marketing Sciences team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE:

The Director, Analytics Enablement supports the collection and activation of analytics data across RAPP client projects, providing consultation and technical solutions to fulfill measurement and reporting goals.  This person will architect, document, and maintain tracking architecture, conventions, and taxonomies.  Additionally, the Director will act as a resident expert on the collection of accurate data through expertise in a variety of platforms including ESPs, digital media, web analytics, and tag management systems.  At RAPP, Analytics Enablement exists at the intersection between analytics and technology, as a critical capability of our Marketing Sciences division.

YOUR RESPONSIBILITY:

• Directly interfaces with client and partner contacts, communicating in a manner to inspire confidence while maintaining detailed documentation following all discussions
• Authors client-facing business-centric documents including well-designed presentations, BRDs, use cases / user stories, and issue post-mortems
• Educates clients and agency colleagues on industry changes relevant to analytics and data privacy, including loss of cookies, Apple MPP & LTP, consent management, Google Privacy Sandbox, and the role of AI in digital measurement
• Performs discovery of client marketing and technology ecosystems, business goals, and personnel resources
• Authors and maintains campaign naming and URL tagging conventions and taxonomies
• Advises on CRM and email marketing measurement using tools including Salesforce Marketing Cloud and Litmus Email Analytics
• Advises on mobile app measurement and attribution instrumentation for platforms including Branch MMP, AppsFlyer, Kochava, and Adjust
• Advises on digital media tracking based on experience with Google Marketing Platform (Campaign Manager, DV360, and Ads), other DSPs, Microsoft Ads, Facebook Ads, Pinterest Ads, Twitter Ads, and LinkedIn Ads
• Conceives of tracking architecture for client initiatives and campaigns, producing flow diagrams and technical specifications, thereby allowing both digital and offline interactions to be tracked, analyzed, and optimized
• Authors tracking and tagging implementation documentation for client in-house teams, client/agency partners, and internal development resources, including clear details that can be easily translated into a test plan for tracking QA purposes
• Advises on tag management implementation and validation through platforms such as Google Tag Manager, Ensighten, Adobe Launch, and ObservePoint
• Provides comprehensive validation of all tracking implemented across client initiatives to ensure measurement accuracy

REQUIREMENTS

• At least 7-10 years of analytics and technology experience, preferably 3+ years with an Advertising, Marketing, Analytics, or Digital Media firm
• An understanding of core marketing analytics concepts including impressions, clicks, pageviews, events, sessions, users, conversions, lookback windows, and attribution models
• Experience working in support of CRM and digital media analytics, in particular working within the various popular platforms (Salesforce Marketing Cloud, Litmus Email Analytics, AppsFlyer MMP, Google Ads, GCM, DV360, Bing, and Facebook)
• Experience utilizing tag management systems, including Google Tag Manager to support the deployment of web and media analytics tracking tags on pageview-based websites, single-page applications, and mobile apps
• Experience administering Google Analytics Accounts and Properties, including the creation of Custom Dimensions, Key Events, and Audiences
• Experience configuring and troubleshooting Adobe Analytics Report Suites including Classification Sets, Rules, Importer, and eVars / sProps
• Experience with A/B/multivariate website testing tools such as Optimizely and Adobe Target
• Experience with enterprise taxonomy management tools; Claravine is preferred; Accutics, Taxo, Terminus, Airtable, and Smartsheet are also valuable
• Experience with Apple MPP mitigation platforms including Litmus Email Analytics
• Google Analytics Certification and Adobe Analytics Developer or Architect Certification a plus
• Experience with scripting and other languages including Python, JavaScript, CLI, HTML, CSS, and Regular Expressions a plus
• Experience with the architecture and deployment of mobile tracking solutions, including SDK integration, server-postbacks, and MMP (mobile measurement providers) a plus
• Innovative Problem-Solving & Commitment: Ability to solve complex measurement and business challenges through creativity, while maintaining a commitment to self-driven continuing education to remain current on techniques, vendors, and the wider marketing landscape
• Presentation & Public Speaking: Ability to produce client-ready written documents and presentation decks along with strong public speaking skills to facilitate positive in-person client meetings
• Personal Traits: Ability to execute inspiring work with minimal supervision; passionate about problem solving in the areas of marketing, data, analytics, and technology; excellent verbal and written communication skills

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $136,000 - $163,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Our Team 

As a Software Engineer, you will work on many different areas of our application with other passionate engineers that have a broad range of experience in full stack development. Operating with a two-week sprint, our Agile scrum teams are outfitted with a dedicated Product Owner, Scrum Master and 5-7 developers. In your first month you will go through onboarding, begin developing production code and join in on pull-request reviews. 

Our Software 

You will be developing our core software solution which is used by over half of the nation’s leading healthcare providers. Our technology helps our clients leverage their financial, operational, and clinical data to drive their mission of providing world-class care, while improving their financial health. 

Our tech stack is a mix of C# .NET code and a microservice C#/microapp (React) strategy hosted in AWS, and constantly evolving CI/CD best practices. 

Our Job 

Software Engineer IIs at Strata require little direct guidance but love to collaborate and share ideas. This position requires expertise on the .NET platform and a desire to overcome technical challenges and continue learning and growing personal skill sets. 

You should be familiar with: 

• C# .NET (4/Core/6) 

• SQL 

• Source Control System 

• Unit and Integration testing 

Ideally you’ve worked with: 

• Javascript/React, HTML, CSS 

• Snowflake/Postgres/MSSQL 

• AWS Technologies (SQS/SNS/S3/Lambda) 

• Docker 

Estimated Salary Range: $84,000-100,000

Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits.

As our SEO Strategist, you will….

Be the primary architect of a client’s digital growth, balancing high-level visionary planning with hands-on execution. You’ll take full ownership of site health, translating complex data into actionable roadmaps and navigating the ever-shifting landscape of search with confidence. This is a high-impact, client-facing role where your ability to forecast performance is just as important as your talent for presenting it. If you’re a lifelong learner who thrives on staying ahead of the algorithm and can turn technical insights into compelling stories, you’ll fit right in.

Be Accountable and Responsible: 

• Develop and execute comprehensive SEO strategies to increase organic website traffic and improve search engine rankings. 
• Conduct keyword research to identify high-potential target keywords and optimize website content accordingly. 
• Perform on-page optimization including meta tag optimization, URL structuring, keyword placement, and content optimization to enhance website visibility. 
• Optimize website architecture, internal linking, and navigation structure to improve user experience and search engine crawlability. 
• Monitor and analyze website performance using SEO tools and analytics platforms to identify areas for improvement and track key performance indicators (KPIs). 
• Conduct competitor analysis to identify opportunities and develop strategies to outperform competitors in organic search rankings. 
• Identify and resolve technical SEO issues such as crawl errors, broken links, and duplicate content to improve website health and performance. 
• Monitor and report on organic search performance, rankings, and traffic metrics using SEO tools and analytics platforms. 
• Test and optimize landing pages, conversion funnels, and user journeys to maximize organic traffic conversion rates and revenue. 
• Understandably communicate complex SEO concepts to clients, ensuring transparency and trust. 
• Collaborate with cross-functional teams to implement SEO recommendations and ensure optimization efforts align with overall marketing goals. 
• Weigh the complex needs and limitations of a client environment when making strategic recommendations. 
• Be accountable for the organic growth performance of your clients, adjusting strategies to achieve positive outcomes. 
• Manage daily customer deliverables autonomously while collaborating with the team for support as needed.
• Easily spot trends and outliers to build coherent narratives based on data. 
• Communicate with authority and understanding about SEO and digital marketing strategy both internally and externally. Act as a trusted advisor to clients and colleagues, an advocate for the agency, and a source of knowledge. 
• Proactively stay up-to-date on industry trends. 

These are the qualifications we’re looking for 

• Bachelor's degree in Marketing, Business, or a related field. 
• 5+ years of proven experience in SEO 
• Agency experience required
• Experience with healthcare and pharmaceutical clients a plus
• In-depth knowledge of search engine algorithms and ranking factors 
• Solid understanding of technical SEO as well as on-page and off-page optimization techniques, and keyword research 
• Experience with site launch activities and collaborating with development teams 
• Understanding of HTML, JSON-LD Schema, various CMS platforms, and site functionality
• Proficiency with SEO tools and programs (e.g., SEMRush, Screaming Frog, etc.) 
• Ability to enhance client performance with innovative strategies and recommendations 
• Expertise in website analytics tools (e.g., Google Analytics, Google Search Console) 
• Excellent communication skills, capable of clearly explaining complex issues to both internal teams and clients 
• Strong analytical skills and ability to interpret data to drive actionable insights 
• Ability to craft compelling stories based on data 
• Ability to multitask and prioritize in a fast-paced environment 
• Creative problem-solving skills and a proactive approach to reputation management challenges 

#LI-VM1

#LI-HYBRID

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $66,850 - $80,200 based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Graphic Design Intern

Join Minitab’s Marketing & Creative Team

Step into the creative world of visual communications and brand storytelling as a Graphic Design Intern at Minitab. You’ll collaborate with a dynamic marketing team and gain hands-on experience designing materials that bring our brand to life across digital, print, and experiential platforms.

This is more than just a design internship—it’s an opportunity to build a portfolio-ready body of work, learn professional creative workflows, and make a meaningful impact through visual communication.

What You’ll Do

As a Graphic Design Intern, you’ll work closely with designers, marketers, and writers to create high-impact visual content. You'll be involved in projects from concept to execution, building your skills in branding, digital design, and visual storytelling.

Key Responsibilities

• Design & Production: Create digital and print graphics including infographics, social media visuals, presentations, email assets, and event collateral—all in alignment with Minitab’s brand standards.
• Brand Storytelling: Assist in visualizing brand messaging across campaigns, helping to tell compelling stories through design.
• Web & UI/UX Support: Collaborate on wireframes, prototypes, and design elements for web projects.
• Creative Collaboration: Work alongside copywriters and marketers to ensure consistent and engaging visual/written messaging.
• Digital Marketing: Edit and build marketing emails in platforms like HubSpot and Marketo; assist with web content updates via Adobe Experience Manager (AEM).
• Design Tools: Work daily in Adobe Creative Cloud, Figma, Canva, and Miro to develop and refine creative assets.
• AI Exploration: Experiment with generative AI tools to support ideation and rapid prototyping.
• Creative Support: Contribute to brainstorming sessions, organize final assets, and bring new ideas to the table.

What We’re Looking For

We’re seeking a motivated, creative individual with a passion for design and a strong attention to detail.

Qualifications

• Senior or rising senior pursuing a degree in Graphic Design, Visual Communications, Interaction Design, or a related field.
• A strong portfolio showcasing creativity, conceptual thinking, and a solid grasp of visual design principles.
• Proficiency in Adobe Creative Cloud (Photoshop, Illustrator, InDesign), Figma, Canva, and Miro.
• Familiarity with digital marketing platforms (HubSpot, Marketo, AEM) is a plus.
• Interest in emerging technologies, including AI in design workflows.
• Basic copywriting, messaging, or content strategy experience is a bonus.

Preferred Skills

• A passion for visual storytelling, branding, and communication design.
• Understanding of UX/UI principles and accessibility standards.
• Exposure to motion graphics, basic HTML/CSS, or interactive media is a bonus.

Why Join Minitab?

• Work on real-world design projects that contribute to live marketing campaigns.
• Gain professional mentorship from experienced designers and marketers.
• Strengthen your portfolio with high-quality, published work.
• Learn the latest tools and techniques in graphic design and digital marketing.
• Get an inside look into how design supports broader marketing strategy.
• Join a collaborative, creative culture that values fresh ideas and innovation.

Ready to design your future?
Apply now and bring your visual storytelling skills to a global leader in analytics software.

This is an onsite position at our Chicago office and remote work is not an option.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Pursuant to the Illinois pay transparency laws, Minitab is posting the hourly compensation for this position. At the time of posting, the Illinois payrate is $18.00/hr.  

This position is ineligible for visa sponsorship. 

To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

About this position:

We’re looking for a Senior SEO Manager to lead Later’s organic growth engine and drive measurable impact across demand generation. In this role, you’ll be both a strategic leader and a hands-on practitioner—developing and executing SEO strategies that grow qualified traffic, improve conversion rates, and strengthen Later’s authority in the creator and social media space.
Reporting to the VP of Demand Generation, you’ll own Later’s SEO roadmap, partner cross-functionally with Web, Product Marketing, and Content teams, and set high standards for technical and content-driven SEO execution. This is a critical, high-visibility role across all lines of business (Later Influence, Later Social, and Mavely) with direct impact on revenue growth and regular exposure to senior leadership. 

What you'll be doing:

Strategy

• Own Later’s full SEO strategy across technical, on-page, content, off-site, and AI search to drive sustainable, high-quality organic growth across all three lines of business.
• Define SEO goals, KPIs, and reporting frameworks that connect performance to revenue growth.
• Provide actionable insights to Demand Gen, the broader marketing team, and senior leadership on trends, opportunities, and performance.

Technical/ Execution

• Lead keyword research, content gap analysis, SERP opportunity assessments, and AI search opportunities to inform actionable strategy.
• Create and deliver SEO-driven content plans, including briefs, page structures, and leveraging proprietary data for E-E-A-T methodology.
• Execute advanced on-page optimizations (metadata, internal linking, schema, site architecture).
• Manage technical SEO initiatives—site speed, Core Web Vitals, structured data, crawl/indexation, and CMS optimization (Contentful).
• Build scalable frameworks for monitoring rankings, visibility, and performance across key search queries.
• Drive off-page SEO efforts, including authority-building strategies and high-quality backlink acquisition.
• Regularly audit and revitalize content for freshness, keyword alignment, and competitive differentiation.
• Partner with Analytics and Data teams to ensure Amplitude, GA4, and GSC insights fuel revenue-focused decisions.

Team / Collaboration

• Serve as Later’s SEO lead, collaborating with Web, Content, and Creative teams to deliver integrated campaigns.
• Partner with Content on an SEO-driven content plan, embedding E-E-A-T methodology and 10x competitor strategy.
• Partner with Web for technical SEO, site health, and on-site optimizations.
• Partner with Product Marketing to embed SEO into GTM motions and campaign planning.
• Mentor junior SEO contributors (current or future) and establish SEO best practices across teams.
• Contribute to weekly, monthly, and quarterly planning within Demand Gen and cross-functionally.

Leadership

• Act as the hands-on manager and subject matter expert for SEO at Later.
• Balance day-to-day execution with setting strategy, frameworks, and processes for scalable growth.
• Foster a culture of testing, learning, and continuous optimization.

Research/Best Practices

• Stay ahead of evolving SEO landscapes including AI search (GEO, SGE, Perplexity, ChatGPT Overviews) and voice/social search.
• Monitor competitors and industry leaders, identifying opportunities to differentiate Later.
• Share insights and evangelize SEO best practices across Marketing and Growth teams.

What success looks like:

• Within the first 90 days, you’ve delivered a full SEO audit, identified quick wins, launched initial priority initiatives, and built dashboards that clearly connect SEO performance to revenue.
• By 6 months, SEO is driving measurable growth in trials, mid-market/enterprise leads, and creator sign-ups, with best practices embedded across Content, Web, and Marketing.
• Later consistently ranks on the first page (and top 3) for high-priority keywords across all lines of business, with improvements in Core Web Vitals, site speed, and indexation.
• Later is recognized as an authority in the space, with high-quality backlinks, top-tier press mentions, and a scalable roadmap for continued growth in AI and emerging search channels.

What you bring:

• 5–7+ years of SEO experience with proven impact in SaaS, PLG, or B2B tech environments.
• Track record of driving measurable growth through SEO (traffic, conversions, pipeline).
• Advanced proficiency in on-page, off-page, and technical SEO.
• Hands-on experience with tools such as SEMrush, Ahrefs, Screaming Frog, Moz, GSC, GA4, Amplitude.
• Strong background with CMS platforms (preferably Contentful), including structuring and optimizing workflows.
• Experience managing authority-building efforts and backlink acquisition.
• Strong analytical skills; comfortable with keyword data, content performance, and attribution.
• Excellent communication and collaboration skills; able to influence across technical and creative teams.
• Familiarity with Generative Engine Optimization (GEO) and AI-powered search visibility.
• Experience in creator/social media marketing space.
• Knowledge of Google Tag Manager, A/B testing tools, or data visualization platforms (Looker, Supermetrics).
• Basic knowledge of HTML, CSS, and JavaScript.

How you work: 

• Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
• Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
• Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
• Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
• Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
• Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. 

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range: 

$ 130,000 - $ 155,000 USD

#LI-Hybrid

About this position:

We’re looking for a Senior SEO Manager to lead Later’s organic growth engine and drive measurable impact across demand generation. In this role, you’ll be both a strategic leader and a hands-on practitioner—developing and executing SEO strategies that grow qualified traffic, improve conversion rates, and strengthen Later’s authority in the creator and social media space.
Reporting to the VP of Demand Generation, you’ll own Later’s SEO roadmap, partner cross-functionally with Web, Product Marketing, and Content teams, and set high standards for technical and content-driven SEO execution. This is a critical, high-visibility role across all lines of business (Later Influence, Later Social, and Mavely) with direct impact on revenue growth and regular exposure to senior leadership. 

What you'll be doing:

Strategy

• Own Later’s full SEO strategy across technical, on-page, content, off-site, and AI search to drive sustainable, high-quality organic growth across all three lines of business.
• Define SEO goals, KPIs, and reporting frameworks that connect performance to revenue growth.
• Provide actionable insights to Demand Gen, the broader marketing team, and senior leadership on trends, opportunities, and performance.

Technical/ Execution

• Lead keyword research, content gap analysis, SERP opportunity assessments, and AI search opportunities to inform actionable strategy.
• Create and deliver SEO-driven content plans, including briefs, page structures, and leveraging proprietary data for E-E-A-T methodology.
• Execute advanced on-page optimizations (metadata, internal linking, schema, site architecture).
• Manage technical SEO initiatives—site speed, Core Web Vitals, structured data, crawl/indexation, and CMS optimization (Contentful).
• Build scalable frameworks for monitoring rankings, visibility, and performance across key search queries.
• Drive off-page SEO efforts, including authority-building strategies and high-quality backlink acquisition.
• Regularly audit and revitalize content for freshness, keyword alignment, and competitive differentiation.
• Partner with Analytics and Data teams to ensure Amplitude, GA4, and GSC insights fuel revenue-focused decisions.

Team / Collaboration

• Serve as Later’s SEO lead, collaborating with Web, Content, and Creative teams to deliver integrated campaigns.
• Partner with Content on an SEO-driven content plan, embedding E-E-A-T methodology and 10x competitor strategy.
• Partner with Web for technical SEO, site health, and on-site optimizations.
• Partner with Product Marketing to embed SEO into GTM motions and campaign planning.
• Mentor junior SEO contributors (current or future) and establish SEO best practices across teams.
• Contribute to weekly, monthly, and quarterly planning within Demand Gen and cross-functionally.

Leadership

• Act as the hands-on manager and subject matter expert for SEO at Later.
• Balance day-to-day execution with setting strategy, frameworks, and processes for scalable growth.
• Foster a culture of testing, learning, and continuous optimization.

Research/Best Practices

• Stay ahead of evolving SEO landscapes including AI search (GEO, SGE, Perplexity, ChatGPT Overviews) and voice/social search.
• Monitor competitors and industry leaders, identifying opportunities to differentiate Later.
• Share insights and evangelize SEO best practices across Marketing and Growth teams.

What success looks like:

• Within the first 90 days, you’ve delivered a full SEO audit, identified quick wins, launched initial priority initiatives, and built dashboards that clearly connect SEO performance to revenue.
• By 6 months, SEO is driving measurable growth in trials, mid-market/enterprise leads, and creator sign-ups, with best practices embedded across Content, Web, and Marketing.
• Later consistently ranks on the first page (and top 3) for high-priority keywords across all lines of business, with improvements in Core Web Vitals, site speed, and indexation.
• Later is recognized as an authority in the space, with high-quality backlinks, top-tier press mentions, and a scalable roadmap for continued growth in AI and emerging search channels.

What you bring:

• 5–7+ years of SEO experience with proven impact in SaaS, PLG, or B2B tech environments.
• Track record of driving measurable growth through SEO (traffic, conversions, pipeline).
• Advanced proficiency in on-page, off-page, and technical SEO.
• Hands-on experience with tools such as SEMrush, Ahrefs, Screaming Frog, Moz, GSC, GA4, Amplitude.
• Strong background with CMS platforms (preferably Contentful), including structuring and optimizing workflows.
• Experience managing authority-building efforts and backlink acquisition.
• Strong analytical skills; comfortable with keyword data, content performance, and attribution.
• Excellent communication and collaboration skills; able to influence across technical and creative teams.
• Familiarity with Generative Engine Optimization (GEO) and AI-powered search visibility.
• Experience in creator/social media marketing space.
• Knowledge of Google Tag Manager, A/B testing tools, or data visualization platforms (Looker, Supermetrics).
• Basic knowledge of HTML, CSS, and JavaScript.

How you work: 

• Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
• Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
• Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
• Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
• Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
• Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. 

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range: 

$ 130,000 - $ 155,000 USD

#LI-Hybrid