About the role

Chime is building a world-class IT Support & Operations organization that delivers exceptional employee experiences while scaling reliably and securely. Our IT team partners closely with employees across the company to ensure technology enables productivity, collaboration, and growth.

As an IT Support Technician II (L2), you will be a proficient and accountable member of the IT Support team, owning technical execution and ensuring high-quality support with care. You will be responsible for resolving moderate-complexity tickets, maintaining established processes, and providing reliable support to local and remote employees. This role emphasizes craftsmanship, ownership of outcomes, and balancing speed with care.

The hourly range offered for this role and level of experience will begin at $34.62 to $48.08 per hour. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you can expect to

Accountability & Technical Craft

• Owns Outcomes: Ensures every ticket or task is fully resolved and documented, demonstrating ownership and accountability for service excellence.
• Technical Proficiency: Proficient with end-user device management, account administration, and SaaS troubleshooting.
• Quality & Standards: Follows Standard Operating Procedures (SOPs) precisely and contributes by giving feedback to senior team members for SOP improvement.
• Troubleshooting: Troubleshoots basic infrastructure problems and understands core IT infrastructure and workflows end-to-end.
• Policies: Follows and contributes to IT Policies and knowledge base articles.

End-User Support & Execution

• Ticket Resolution: Resolves moderate-complexity tickets efficiently and meets service-level targets.
• Workload Management: Manages daily workload independently with minimal oversight.
• Communication: Communicates clearly and effectively with users and teammates in both written and verbal settings.
• AV Support: Provides basic AV support and maintenance for medium to small meetings, including daily sweeps and service desk requests.
• Physical Support: Works across multiple IT systems (identity, collaboration, endpoint management) to support individual users' requests and tasks and provides support during business hours at the TechGarden.

Autonomy and Growth

• Documentation Use: Can locate, understand, and follow directions from IT documentation; highlights inconsistencies and updates as needed.
• Client Guidance: Can lead clients to public documentation as a means to solving issues.
• Automation Input: Uses existing automation tools to deliver solutions and contributes input on possible improvements.
• Escalation: Escalates only complex or admin-blocked requests, knowing when and what to escalate.
• Mentorship: Receptive to mentoring and assimilates team, technical, and business knowledge.

Business & Member Outcomes

• Process Adherence: Follows established processes and procedures, escalating when appropriate and learning what kind of detail is needed for each incident type.
• Efficiency: Improves team efficiency through proactive process cleanups or documentation updates.
• Satisfaction: Maintains excellent internal satisfaction scores.
• Contribution: Contributes to small automation or improvement initiatives.

To thrive in this role, you have

• Experience: 3+ years of hands-on IT support experience in a corporate environment.
• Technical Knowledge: Proficient with end-user device management, account administration, and SaaS troubleshooting.
• Execution: Proven ability to resolve moderate-complexity tickets efficiently and manage daily workload independently.
• Quality Focus: Demonstrated commitment to following SOPs precisely and owning outcomes.
• Communication: Clear written and verbal communication skills.
• AV Basics: Experience with basic AV support and maintenance for conference rooms.

Nice-to-have

• Familiarity with ITSM tools like Jira Service Desk and documentation platforms like Confluence.
• Experience with the common Chime tech stack administration (e.g., G-Workspace, Slack, Atlassian).
• Experience with end-to-end IT infrastructure workflows.
• A background in contributing to knowledge base articles and SOPs.

#LI-Onsite #LI-JL1

About the Role

The Senior Processor Implementation Manager is a senior individual contributor role within ChimeCore’s Processor Operations function, focused on ensuring the reliable implementation, validation, and operational readiness of payment processors, funds flows, and platform changes across ChimeCore. This role exists to apply deep system knowledge, operational judgment, and data expertise to complex payment workflows while partnering closely with Engineering, Accounting, Finance and Banks Operations teams. Success in this role is defined by high-quality implementations, faster issue resolution, and strong cross-functional trust.

The base salary offered for this role and level of experience will begin at $156,000 and up to $215,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role you can expect to

• Lead complex processor implementations, migrations, and platform changes within defined Processor Operations scope, ensuring operational readiness and clear handoff to steady-state owners.
• Serve as a subject matter expert on ChimeCore payment flows, transaction lifecycles, and data models across multiple payment rails.
• Partner with Engineering to review changes, validate operational assumptions, and surface downstream impacts, running it by leadership where approval authority is required.
• Support Accounting, Audit, Risk, and Finance by interpreting platform behavior and transaction data to aid investigations and reporting
• Participate in incident response and escalations by driving investigation, proposing hypotheses, and supporting remediation, with accountability shared across owning teams.
• Define expected versus anomalous processor behavior and contribute to the design of monitors and alerts in partnership with Engineering and Processor Operations.
• Perform advanced data analysis and SQL-based investigations to support reconciliation research root-cause analysis and be able to articulate the finding to a broader audience. Produce clear documentation of processor behavior, funds flows, and operational nuances to reduce dependency on individual knowledge.
• Act as a trusted advisor to Implementation and Reconciliation Managers, providing implementation context and guidance while avoiding single-threaded dependency.

To thrive in this role, you have

• 8+ years in bank and/or payment operations with a broad understanding of operations; including accounting, funds flow, settlement, processing, etc. 
• A strong reconciliation background
• An understanding of the end-to-end payments ecosystem, including payment methods, card networks, issuer processing, and the regulatory environment
• An understanding of ACH originations, returns, settlements and everything in between, AAP certification is a huge plus
• Familiarity with network operations including Visa, Mastercard, PLUS, and Star, as well as with network vendors that facilitate AFT/OCT payments and other forms of card-based money movement
• Extensive experience with Google Office (Sheets, Docs and Slides), analytics platforms (Looker, Snowflake), SQL, core banking systems and related products.
• Experience working cross functionally with Product, Accounting, Compliance, Legal, Risk & Engineering to identify, evaluate and size opportunities and prioritize work
• Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and execute both short term and long term optimizations
• A member obsessed mindset, eager to learn and improve the user experience
• A curious and creative problem solving ability - can facilitate resolution of issues in a timely manner by working cross-functionally with product and engineering teams
• Excellent business acumen, communication skills and a self-starting attitude

#LI-Onsite #LI-GC1

About the role

We’re hiring a Lead Data Analyst, Growth Science to use advanced science to estimate the incrementality of Marketing, Product, and Lifecycle Marketing and to improve their performance. As a senior individual contributor, you’ll lead high-impact growth initiatives through the use of media mix modeling, experimentation and quasi-experimentation, and predictive modeling.  You will play a role in defining how we estimate incrementality and how we improve performance.

The base salary offered for this role and level of experience will begin at $152,000.00 and up to $210,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Partner with and support vendor developing of our media mix model
• Design, execute, and read out results of complex experiments and quasi-experiments not supported by our A/B testing vendor
• Develop predictive models to improve performance of Marketing, Product, and Lifecycle Marketing initiatives
• Partner with Marketing, Product, and Lifecycle Marketing, to drive business outcomes
• Mentor other analysts in our team on experimentation and statistics.  Improve the team’s technical rigor

To thrive in this role, you have

• A strong orientation toward business impact — you ensure insights lead to measurable business results
• Demonstrated ability to influence senior stakeholders and guide strategic decisions in ambiguous, fast-moving environments
• PhD in statistics, economics, or similar social science with emphasis on quantitative methods
• 5+ years of experience in applied science roles, with deep expertise in predictive modeling and causal inference; Experience in FinTech and in Marketing strongly preferred
• Advanced skills in SQL and Python or R.  Experience in use of AI to accelerate and improve end-to-end process

#LI-Hybrid #LI-AM1

About the role 

We’re hiring a Senior Associate, Business Compliance to join our Marketing Compliance team to help ensure Chime’s products, services, and brand are marketed in a way that’s clear, compliant, and member-first. In this role, you’ll review and advise on end-to-end marketing and advertising initiatives, partnering closely with Marketing, Product, Legal, and our issuing bank partners to bring campaigns to life responsibly. You’ll stay ahead of the evolving regulatory landscape and translate complex requirements into practical guidance that enables the business to move quickly and confidently.

The base salary offered for this role and level of experience will begin at $101,000.00 and up to $140,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Review and advise on marketing and advertising materials across digital, social, mobile, influencer, lifecycle, and traditional channels to ensure compliance with applicable laws and regulatory guidance
• Apply deep knowledge of UDAAP, FTC Guidelines, Reg Z, Reg E, Reg DD, FCRA, VISA branding rules, and applicable state laws
• Independently execute day-to-day marketing compliance reviews with strong quality assurance and documentation practices
• Identify regulatory risk early and provide clear, pragmatic mitigation guidance that balances compliance with member experience
• Research, interpret, and apply evolving regulatory requirements to new products, campaigns, and growth initiatives
• Support the compliance function in defining and achieving departmental initiatives, maintaining relevant policies and procedures, developing documentation solutions, and liaising with auditors.
• Build strong cross-functional partnerships and deliver training or guidance to help teams understand and operationalize marketing compliance expectations

To thrive in this role, you have

• 5+ years of experience in banking, credit, payments, deposits, or marketing compliance within financial services
• Experience researching, interpreting, and applying financial services regulations to marketing or product initiatives
• Demonstrated knowledge of key regulations including but not limited to: Marketing and Advertising Compliance, UDAAP, FTC compliance, TILA (Reg Z), TISA (Reg DD), VISA branding rules, Electronic Funds Transfers (Reg E), FCRA, various state money transmission laws and regulations
• Experience reviewing digital and traditional marketing content, including FTC Endorsement and Testimonial Guidelines and claim substantiation analysis
• A track record of independently executing compliance reviews with minimal oversight
• Excellent analytical thinking skills  with ability to identify patterns, risks, and opportunities for improvement
• Strong written and verbal communication skills, with the ability to influence stakeholders and drive consensus on risk mitigation
• A collaborative mindset and the ability to build trusted relationships across Legal, Marketing, Product, and external bank partners

#LI-BE1 #LI-Hybrid

About the role

We’re hiring a Design Operations Lead to join our Product Design team. In this role, you’ll build and scale the systems that help our design org move faster, deliver high-quality work, and operate with greater consistency.

You’ll partner closely with Design leadership, working day-to-day with the Head of Design. Key areas of focus include introducing and testing new workflows, strengthening planning and execution, and ensuring the team is set up to do its best work.

The base salary offered for this role and level of experience will begin at $165,000 and up to $215,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Build and scale operational systems that improve design velocity, quality, and consistency
• Partner with Product Design leadership to define and implement workflows and tools
• Oversee the health and effectiveness of the Product Design organization with a people-first approach
• Partner with the VP of Product Design to establish operating rhythms and leadership communications
• Drive clarity and alignment through planning, prioritization, and cross-functional coordination
• Define and track measurable goals and KPIs for the design organization
• Identify process gaps and continuously improve workflows to support a high-performing team
• Drive the adoption and integration of AI-powered tools and workflows to accelerate velocity, improve quality, and reduce operational overhead

To thrive in this role, you have:

• Led or scaled Design Operations, Creative Operations, or similar functions within a product-focused organization
• Built systems and processes that measurably improve team velocity, quality, and alignment
• Partnered closely with senior design leadership on org planning, operating rhythms, and execution
• Strong cross-functional instincts, with a track record of working effectively across Product, Engineering, and Design
• Implemented tools, workflows, or systems that drive operational efficiency at scale
• Comfort operating in ambiguity, with the ability to build from 0→1 and evolve systems over time

About the role

We are looking for a Software Engineer to help build our new financial platform that is highly reliable, scalable, and will serve as the backbone for Chime. This platform will power the most important financial activities that millions of Chime members undertake every day. You will ensure that we build the highest levels of trust with our members by making our platform lightning-fast, available, secure, resilient and auditable. This is an exciting opportunity to be an invaluable member of a strategically important  initiative for Chime. 

The base salary offered for this role and level of experience will begin at $133,000 and up to $184,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Design, develop, test, and deploy components of a new financial platform
• Deliver secure, reliable, and high-performance infrastructure and APIs
• Work with our infrastructure engineering team to minimize the operational overhead of production systems you deploy
• Develop thoroughly tested code and conduct quality assurance on all new code alongside our QA team
• Learn and execute on agile methodologies, follow test driven development approach
• Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary.

To thrive in this role, you have

• Must have experience in Go
• Experience in additional backend languages such as Ruby, Java and Python is preferred
• Have 4+ years of engineering experience
• Have contributed to the development of backend systems
• Experience in payment processing systems
• Take a rigorous approach to testing backed development
• Experience with AWS or other cloud platforms, Cloud Native technology, No-SQL Databases as a bonus!
• Have an understanding of architectural patterns of large, mission-critical production services as a bonus!
• Have worked in continuous integration/deployment environments as a bonus!
• Please note: If you are located in Seattle, you will be required to onboard in person at our SF HQ + occasional business travel.

#LI-Onsite #LI-GC1

Our People team is a high-performing group, deeply committed to our Karbonites and values. We are looking for a true partner who is commercially sharp, proactively curious, and fluent in both the people discipline and the AI tools redefining how great HR professionals work. Reporting to the VP of People, this role’s main client group includes our Customer and Sales teams, with the unique opportunity to partner with executive leaders to drive performance, engagement, and provide real business insights. 

We are looking for someone unique. You’re the right HR partner for us if you walk into every leader conversation already knowing the business context, GDR, NDR, churn, pipeline health, quota attainment etc., and you'll bring people insights that leaders haven't or don’t even know to ask for yet. You’re highly AI-centric and use AI agents and agentic workflows as a natural extension of how you work, not as an experiment, and you're excited about what that means for the future of the people function and the teams you support.

This is not just a case management role. You'll spend as much time anticipating the challenges as solving them, and you'll be as comfortable challenging a VP's org design decision as handling a complex ER matter, and just as comfortable deploying an AI agent to synthesize engagement data as facilitating a critical performance conversation.

About the Role

• Partner proactively and deeply with senior leaders across Customer and Sales, understanding their commercial model, team dynamics, and company metrics well enough to shape the people agenda without being prompted.
• Actively use AI tools and agentic workflows to surface insights, automate routine work, and elevate the quality of everything you deliver, from data analysis and trends reporting to preparing for leader conversations and running project workstreams.
• Use AI to effectively report and manage complex employment relations cases with ease and simplicity, while coaching, guiding, and empowering leaders to own them end-to-end.
• Review and stay current on various reporting for your client groups, understanding the metrics that matter at a level that you can connect to the people strategy.
• Challenge leaders constructively, balancing strong support with the willingness to push back on decisions that carry people or business risk, using data and AI-generated insights to back your position.
• Leverage people data and analytics to build narratives that drive leadership alignment, you use AI to go deeper and faster, and you bring insights to the table, not just reports.
• Own and drive HR project management across your client groups, keeping initiatives structured, on track, and delivered to a high standard, with AI embedded in how you manage and execute.
• Build trusted, high-quality relationships with VP and C-suite level stakeholders, showing up as a peer to the business, not a support function.
• Be a change agent for people programs, influencing without authority and driving adoption with credibility and evidence.
• Partner closely with People Ops, TA, and L&D to deliver a seamless employee experience across the full lifecycle.
• Contribute to global People initiatives across Karbon's six operating regions.

About You!

• 5+ years of progressive HR experience, including some business partnering, and at a minimum, a strong generalist background.
• Prior SaaS or high-growth tech experience is essential. You understand how a GTM organization operates, what drives CS and Sales performance, and how to speak the language of revenue.
• Genuine GTM domain fluency — you have a baseline knowledge of key metrics relevant to a Customer and Sales org i.e. GDR, NDR, churn, pipeline coverage, and quota attainment, and you use them naturally in people conversations.
• A proactive partnering instinct is essential; you don't wait to be asked. You review data, attend business reviews, and bring people insights before leaders know they need them.
• Demonstrated ability to build credibility at a senior level — you show up as a peer, not a support function.
• Proven ability to challenge leaders constructively — you're trusted precisely because you'll push back when it matters, not just validate.
• Data fluency — you build compelling narratives from people data, increasingly powered by AI, that influence strategic decisions.
• Hands-on fluency with AI tools and agentic workflows — you actively use them every day to improve your output, automate repetitive work, and move faster. This isn't aspirational; it's how we already operate. You should too.
• Strong working knowledge of US employment law and HR compliance. Multi-state experience highly valued.
• A project driver: known for delivering results across multiple initiatives simultaneously without close supervision.
• Experience coaching senior leaders through org design decisions, workforce planning, and the strategic and human implications of building AI-augmented teams.
• Unquestioned integrity, high EQ, and personal maturity — you handle sensitive situations with compassion and discretion.
• Genuine curiosity about where AI is taking the future of work, and an appetite to be at the front of that curve, not catching up to it.

Why Work at Karbon?

• Your client group includes those at the executive table - Chief Customer Officer, 2x VP of Sales
• You'll be part of a People team actively building the AI-forward model for how HR operates — you won't be told to use AI; you'll help shape how we do it.
• Global exposure across the USA, Australia, New Zealand, UK, Canada, and the Philippines.
• Strong benefits package including:
• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

About the Role

iCapital is looking to hire a Strategic Finance professional to join the Corporate Finance team. This role will play a key part in building and scaling the firm’s expense financial operating model, partnering with senior leaders to drive greater transparency, discipline, and insight across products, regions, and business units. Sitting at the intersection of Strategic Finance and FP&A, the role focuses on advancing profit center, cost center, and product P&L frameworks that improve decision making and capital allocation

The ideal candidate brings structure to complex, evolving environments and can balance strategic design with hands on execution. This is a visible, high impact role for someone motivated by building scalable systems that strengthen financial accountability and support long term growth

Responsibilities

• Lead the design and implementation of the firm’s Target Operating model, including cost centers, product views, and expense frameworks, to create a single source of truth for enterprise profitability and cost management.
• Own the end‑to‑end cost center hierarchy strategy, ensuring alignment with how management views and runs the organization across domestic, international, and corporate segments.
• Partner closely with senior business leaders, Finance Business Partners, and corporate functions to define service catalogs, service level agreements, and chargeback methodologies for shared services.
• Drive the transition from fragmented reporting to scalable, rule‑based expense attribution, improving visibility into direct versus indirect costs, fully loaded P&Ls, and margin by product, region, and profit center.
• Establish disciplined expense governance frameworks, including approval workflows, allocation rules, reclassification policies, and periodic recertification of cost center, P&L, and FP&A ownership.
• Lead cross‑functional discovery efforts to document current‑state workflows, identify evaluation gaps, capacity constraints, and process friction, and translate findings into executable requirements.
• Oversee activity tagging and cost attribution initiatives, including headcount, contingent labor, SaaS, Passthrough vendors, capitalized expenses, and corporate‑funded strategic initiatives.
• Partner with the Technology, People, and Accounting teams to drive system enablement across Coupa, Dayforce, NetSuite, and reporting platforms, ensuring required dimensions (cost center, product, region, position ID) are embedded at the source.
• Advance the organization toward automated, scalable analytics, enabling self‑service dashboards for executives, Finance, and Business leaders with consistent methodologies across periods.
• Support enterprise planning by improving forecast accuracy, scenario analysis, and capital allocation decisions through standardized data and forward‑looking insights.
• Distinguish and track run‑the‑business vs. growth and transformation spend, with clear KPIs, investment thresholds, and milestone‑based governance.
• Act as a strategic thought partner to executive leadership, providing insights on organizational efficiency, pricing strategy, operating leverage, and profitability drivers.

Qualifications

• 6-10 years of experience in strategic finance, FP&A, corporate finance, or management consulting, with demonstrated exposure to enterprise-scale operating models
• Bachelor’s degree in finance, accounting, economics, or a related field; MBA, CPA, CFA, or similar advanced credentials are preferred
• Proven experience designing or operating profit center, cost center, or product P&L frameworks in a multi‑product, multi‑region organization
• Strong understanding of expense attribution, cost allocation methodologies, and chargeback models, including direct vs. indirect cost treatment
• Demonstrated ability to partner with senior leaders and executives, influencing decision‑making across the Finance, Technology, People, Legal, and Business teams
• Experience leading or supporting large‑scale financial transformations, including governance, change management, and process redesign
• Familiar with private market investments such as private equity, hedge funds, or structured investments are preferred
• Hands‑on experience with financial systems and data flows, such as NetSuite (or similar ERP), Coupa, Dayforce, Adaptive, or comparable platforms
• Proven track record of building scalable reporting and analytics, including dashboarding and self‑service financial insights
• Able to operate effectively in an evolving environment, balancing near‑term execution with long‑term architectural design
• Experience working with global organizations, including cross‑border entities, regional support models, and international cost structures
• High attention to detail with a strong sense of financial discipline, governance, and control, without sacrificing speed or flexibility
• Self‑starter mentality with the ability to lead without authority, drive alignment, and push initiatives forward across functional boundaries

Benefits

The base salary range for this role is $110,000 to $145,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About The Role

As .Monks continues to expand our Data & Digital Media capabilities, we are looking for a senior professional to support and grow our services in marketing analytics.

In this role, you will support both ongoing and new engagements by overseeing the delivery of actionable and impactful insights at the intersection of business, site, and paid media data. This position plays a key role in evolving our analytics capabilities while also working closely with client stakeholders to deliver high-quality, scalable solutions.

This is a highly hands-on, client-facing role, with a strong focus on building and maintaining data pipelines, enabling measurement frameworks, and supporting advanced analytics use cases.

Key Responsibilities

• Support analytics delivery across client engagements, ensuring high-quality outputs and actionable insights
• Design, build, and optimize data pipelines and workflows to support reporting, forecasting, and measurement initiatives
• Understand business needs and contribute to the development of cross-channel measurement frameworks
• Partner closely with client stakeholders to translate data into insights and recommendations
• Support test design and analysis to evaluate performance and identify opportunities for improvement
• Contribute to the development of new analytics approaches, tools, and processes
• Identify opportunities to improve efficiency, automation, and data operations
• Collaborate with cross-functional teams (media, strategy, analytics) to deliver integrated solutions

Primary Qualifications

• Bachelor’s or Master’s degree in a quantitative field (e.g., computer science, statistics, applied mathematics, economics, engineering) or equivalent experience
• Strong hands-on experience with SQL and data pipeline development (ETL/ELT)
• Experience working with large datasets in cloud environments (e.g., GCP, Databricks, or similar)
• Working knowledge of Python or similar languages for data processing or automation
• Familiarity with data visualization tools (e.g., Tableau, Datorama, or similar)
• Understanding of digital advertising measurement, reporting, and attribution methodologies
• Strong communication skills, with the ability to translate complex data into clear insights
• Ability to work independently and manage priorities in a fast-paced, ambiguous environment

Nice to Have

• Experience with Databricks, Spark, or distributed data processing frameworks
• Exposure to marketing mix modeling (MMM), forecasting, or advanced measurement techniques
• Experience working in consulting, agency, or embedded client environments
• Familiarity with AI/ML or emerging data applications

Additional Information

• This is an individual contributor role with significant ownership and client exposure
• Success in this role requires a proactive, self-starter mindset and strong stakeholder management skills
• This role supports a West Coast–based team, so candidates should be comfortable collaborating with PST stakeholders and flexing hours when needed (e.g., occasional late afternoon meetings)

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-HYBRID

#LI-ZZ1

ABOUT ROCKET MONEY 🔮 Rocket Money's mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

ABOUT THE ROLE 📋 Rocket Money is looking for a Project Manager to join our Creative team. Embedded within Creative and working closely with Marketing, CRM, and other key partners, this PM is the operational backbone of how great creative gets made and shipped. You'll own the day-to-day production of our digital ad creative, drive process and tool improvements across the team, and serve as the connective tissue between creative, legal, and cross-functional stakeholders.

This role also supports project management for new product campaign launches, partnering with key stakeholders to keep initiatives on track from concept through delivery.

This is a remote, full-time mid to senior level position within the Marketing department's Creative team. Reports to the Director of Creative Operations.

IN THIS ROLE, YOU'LL: 🎯

• Lead creative kickoffs for all major projects- owning the brief, aligning expectations, and setting strong creative direction from day one
• Manage day-to-day digital ad production within our pod structure, ensuring seamless execution across net new assets, iterations, and multi-format resizes and variations
• Continuously evaluate and improve creative workflows- identifying inefficiencies and implementing solutions that increase team velocity and output quality
• Research, test, and roll out new tools- from project management platforms to automation solutions that enhance team capabilities
• Create and maintain asset operations including Notion and Airtable tickets, version tracking, and Dropbox folder architecture
• Own quality control- verifying proper asset uploads, naming conventions, and programming queue assignments
• Partner with legal to submit assets for review and track approval status
• Track and report on key performance indicators- on time and in full delivery, revision time, and stakeholder satisfaction
• Drive continuous improvement by refining briefs, templates, and tool configurations
• Build playbooks and standards that document learnings and elevate the entire creative operation

ABOUT YOU 🦄

• 3-5 years of project management experience in a marketing or creative environment
• A natural cross-functional collaborator who knows how to consolidate competing feedback and align stakeholders without losing momentum
• Highly organized and detail-oriented with strong instincts around quality assurance, naming conventions, and asset management
• Proficient with PM tools (such as Airtable, Notion, Wrike, Monday, Jira, or Asana)
• Calm under deadline pressure with strong risk management and communication skills
• Someone who thinks beyond task execution- proactively identifying opportunities to work smarter and elevate how the team collaborates

NICE TO HAVE ✨

• Airtable and Notion admin experience
• Experience working within a cross-functional creative structure
• Familiarity with compliance workflows in regulated industries
• Experience supporting new product launches or campaign management

WE OFFER 💫

• Health, Dental & Vision Plans
• Life Insurance
• Long/Short Term Disability
• Competitive Pay
• 401k Matching
• Team Member Stock Purchasing Program (TMSPP)
• Learning & Development Opportunities
• Tuition Reimbursement
• Unlimited PTO
• Daily Lunch, Snacks & Coffee (in-office only)
• Commuter benefits (in-office only)

Salary range: $75,000 – $100,000/year + bonus + benefits. Base pay may vary depending on knowledge, skill, and experience.

Rocket Money, Inc is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

ABOUT ROCKET MONEY 🔮 Rocket Money's mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

ABOUT THE ROLE 🎬 Rocket Money is looking for a Social Producer to join our Creative team. This isn't a traditional producer role - we're looking for someone who lives and breathes social media, brings a constant stream of fresh ideas, and knows how to make content that stops people mid-scroll and drives real performance. You'll be embedded in our video team, producing social-first content across platforms while helping us reach new audiences and push the boundaries of what works in a competitive fintech space.

This is a full-time mid-level position within the Marketing department's Creative team.

IN THIS ROLE, YOU'LL: 🎯

• Own social content production end-to-end - from concept through delivery, producing direct response video content built specifically for TikTok, Meta, YouTube, and other emerging platforms
• Bring a relentless stream of fresh ideas - you're always watching what's trending, what's converting, and what nobody has tried yet
• Produce platform-native content that feels native to each channel - not repurposed ads, but content built from the ground up for how people actually consume social
• Collaborate with the creative team on ideation, storyboarding, and concept development - you have a strong point of view and you share it
• Iterate fast based on performance data - you believe data informs creativity, not limits it, and you're always looking at what's working and optimizing
• Shoot, direct, and produce - you're comfortable on set and behind the camera, and can take a concept from brief to final asset
• Identify new content formats and trends before they peak and bring them to the team with a concrete point of view on how to use them
• Manage multiple projects simultaneously with strong turnaround times and a sharp eye for detail
• Help expand Rocket Money's reach to new audiences and demographics through smart, culturally relevant content

ABOUT YOU 🦄

• You are an avid, active user of social media - TikTok, Instagram, YouTube, and whatever's next. You don't just consume it and use it, you study it
• You have a genuine instinct for what makes content perform and can articulate why something will or won't work
• 3-5 years of experience producing video content, with a strong portfolio of social-first work
• Deep understanding of platform differences - what works on TikTok is not what works on YouTube and you know exactly why
• Comfortable on a production set and across all stages of production from pre to post
• Proficient in Premiere Pro and comfortable with mobile-first editing tools
• Strong storytelling instincts with the ability to craft content that entertains, educates, and converts
• A self-starter who moves fast, takes initiative, and is always looking for the next angle
• Collaborative and communicative - you share ideas generously and give and receive feedback well

NICE TO HAVE ✨

• Familiarity with direct response principles and how creative decisions impact conversion
• After Effects experience
• Experience growing or managing a brand's organic social presence

WE OFFER 💫

• Health, Dental & Vision Plans
• Life Insurance
• Long/Short Term Disability
• Competitive Pay
• 401k Matching
• Team Member Stock Purchasing Program (TMSPP)
• Learning & Development Opportunities
• Tuition Reimbursement
• Unlimited PTO
• Daily Lunch, Snacks & Coffee (in-office only)
• Commuter benefits (in-office only)

Salary range: $75,000 – $100,000/year + bonus + benefits. Base pay may vary depending on knowledge, skill, and experience.

Rocket Money, Inc is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About the role

As part of our growing Data Science and Analytics team, you will play an instrumental role in our company’s mission of building safe and beneficial artificial intelligence by driving data-informed decision making across our organization. You’ve worked in cultures of excellence in the past, and are eager to apply that experience to help shape the cultural norms and best practices of a growing data science team as Anthropic continues to scale. In this unique company, technology, and moment in history, your work will be critical to informing our strategy as we deploy safe, frontier AI at scale to the world.

Responsibilities:

• Define core metrics, build measurement frameworks, and maintain core reporting to evaluate success
• Deep dive into product and user data to derive actionable insights and size opportunities to improve products, strategy and operations, influencing roadmaps through your insights and recommendations
• Develop hypotheses, apply rigorous causal inference methods – controlled experiments, synthetic controls –  and analyze the results in order make actionable recommendations 
• Investigate anomalies, conduct root cause analyses, and provide data-driven insights to guide priorities and inform decisions
• Build statistical models, optimization frameworks, and simulations to automate decision-making and operational processes
• Present complex technical analyses and recommendations to both technical and non-technical stakeholders
• Establish foundational data practices and help scale our analytics infrastructure to support rapid iteration and decision-making as our products grow

You may be a good fit if you have:

• 7+ years of experience in data science or analytics roles 
• Deep expertise with Python, SQL, and data visualization tools
• Expertise with experimental design, causal inference, statistical modeling, and A/B testing frameworks, particularly in high-scale technical environments
• Highly effective written communication and presentation skills
• A track record of translating complex data into clear, actionable insights for both technical and business stakeholders
• A bias for action and ability to thrive in ambiguous, fast-moving environments where you must create clarity and drive forward progress
• A passion for the company’s mission of building helpful, honest, and harmless AI
• Some experience with AI/ML products, large language models, or developer tools in the AI/ML ecosystem

We’re hiring across multiple pillars

Applying for this role will allow you to be considered for all pillars currently hiring. You will be asked to select a preference when submitting an application.

Claude Code

This role is embedded with the Claude Code product team, driving data-informed decisions for Anthropic's agentic coding tool that enables developers to delegate coding tasks directly to Claude from their terminal. You'll help the team understand how developers interact with AI coding assistants, measure developer productivity and product quality, and identify opportunities to innovate the developer experience as the product scales. Key focus areas include developer usage patterns across the platform, driving adoption within the developer ecosystem, and developer segmentation.

Strong candidates may have:

• Deep familiarity with software development workflows, developer tools, and engineering productivity metrics—ideally from working at developer-focused companies or on products targeting software engineers
• Experience analyzing human-AI interaction patterns, particularly in code generation or developer tooling contexts
• Experience supporting product teams building for the Enterprise

Consumer Data Scientist

You will be embedded with our Consumer product team. This team is responsible for building all consumer-facing Claude experiences—including web, mobile, desktop, and browser extensions. In this role, you'll shape how millions of users interact with Claude daily, driving product insights to product recommendations for interfaces that are intuitive, responsive, and push the boundaries of what AI-powered applications can be.

Strong candidates may have:

• Experience working closely with Product and Engineering teams on consumer products across multiple platforms (web, iOS, Android, desktop, browser extensions)
• Demonstrated impact on product roadmap and strategy from data deep dives in consumer growth, engagement and retention
• Expert in experimentation, holding a high statistical bar for measuring the impact of core product changes

Platform Product Data Scientist

You will partner closely with product, engineering, and go-to-market teams to understand how developers and enterprise customers build on and adopt the Claude Developer Platform—spanning our core API, agent orchestration, tool and MCP integrations, and knowledge management capabilities. You'll identify growth opportunities, surface insights about how AI agents are being built and deployed at scale, and drive data-informed decisions that shape our platform roadmap.

Strong candidates may have:

• 3+ years of experience working closely with Product or Engineering teams on API or developer-facing products, with demonstrated impact on product roadmap and strategy
• Experience supporting B2B sales teams with data insights
• Strong instincts for what drives product adoption, engagement, and retention

Model Experience Data Scientist

You will work closely with product, engineering, and research leaders to bring data-driven rigor to every phase of model development and launch. Sitting at the true bleeding edge of putting frontier AI research into the public domain, you will leverage data from both external customers and internal testing to define and measure key company success metrics, and analyze user and model behavior to identify new opportunities to push the frontier. 

Strong candidates may have:

• 3+ years of experience deeply embedding in Product or Research teams, preferably working with LLM or AI products
• Comfort working with unstructured data

A Career with Point72’s Compliance Department  

The Point72 Compliance department is an industry-leading team of compliance professionals that supports global investment and trading activities by establishing and enforcing the firm’s compliance policies, providing real-time advice, and conducting pre and post trade surveillance. Our team is essential to the success of Point72, and our compliance professionals are embedded in investment professional and investment services teams across the organization. We offer mentorship, a growth path, and the opportunity for a long-term career with us.

What you’ll do

In this role, you will join the Point72 Data Compliance team to provide advisory compliance and legal support to the firm’s research and data initiatives across all investment strategies, with particular focus on data, software and advancing technological solutions. Specifically, you will:

• Work as a member of the Data Compliance team within Research Compliance to conduct due diligence reviews of potential data providers and non-sell-side providers including, but not limited to, applicable compliance policies; usage rights; authorization to sell, license, or share the data; and compliance with applicable federal and state laws
• Prepare due diligence memoranda
• Conduct diligence reviews of automated open source program requests and document
• Provide compliance support and monitoring of research centric discretionary investment and Market Intelligence teams
• Provide compliance support and monitoring of quantitative investment strategies and teams
• Negotiate data and research provider contracts
• Assist with drafting, enhancing, and implementing compliance best practices
• Collaborate internally with the broader Compliance department
• Assist with advising key stakeholders and management on applicable regulatory developments and case law, and help draft and refine policies and training as required
• Assist with ad hoc legal and compliance issues, special projects, and strategic initiatives

What’s required

• 1-3 years of compliance experience in the financial services industry
• Juris Doctorate degree from an accredited law school and bar membership
• Strong verbal and written communication skills
• Strong analytical, problem-solving, planning, and organizational skills
• Attention to detail and the ability to handle multiple tasks simultaneously
• Team player
• Commitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBTQ+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit www.Point72.com/about.

The annual base salary range for this role is $125,000-$175,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.

Building A Brand Starts With Our Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. 

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. 

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com 

Location: Onsite in NY office

What You Would Get To Do: 

The FIRST New York office is seeking a  Motion Graphics/Video Design Intern to join our Creative Studio team. This role reports to the Senior Video Designer and involves working on projects alongside the Video Producer and Creative Studio Director. You will assist in developing motion graphics and video assets for conferences, virtual events, brand experiences, and digital campaigns. This is a global team, so the role requires working across various regions and time zones. The ideal candidate is passionate about video design and eager to contribute to high-impact, global solutions.

Your contributions

• Assist the Senior Video Designer in the creation of motion graphics, animations, and video content for live and virtual events, social media campaigns, and digital media
• Collaborate closely with the Creative Studio Director and Video Producer on motion graphic inspiration, music selection, and stock imagery sourcing
• Participate in brainstorming sessions and contribute fresh ideas for visual storytelling and animation techniques
• Work with graphic designers to create and animate lower thirds, title cards, transitions, and other graphic elements
• Support the internal marketing team by building from a creative brief, contributing to internal work and award-winning case studies
• Assist with editing video footage and integrating motion graphics into video projects.
• Maintain project files, asset libraries, and ensure proper organization of all creative materials
• Work collaboratively with areas of the business, including both creative and technical production teams
• Research potential AI use cases for video creation
• Stay up-to-date with current design trends, animation techniques, and industry software
• Take and apply feedback from creative leads to refine animations and graphics
• Help prepare deliverables for internal reviews, client approvals, and final distribution
• Bring enthusiasm, inspiration and fresh ideas to the team, and flexibility and adaptability while working with global teams across multiple time zones

What We Are Looking For 

Candidates can either be college students, recent graduates, or individuals looking to change their career.

No previous experience required

• Working towards a degree in Video Production, Post Production, Motion Graphic Design or a related field
• Can work in Adobe Creative Cloud; After Effects a must
• Premiere Pro, Photoshop, and Illustrator knowledge a plus
• Interest in emerging AI tools and technologies
• Understanding / interest of post production workflow
• Understanding / interest of video output specs; such as codecs, compression, frame rates, etc
• Essential time management skills to ensure timely completion of design projects
• Demonstrate initiative and ability to work both independently and in a team

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth 

United States Residents: The base pay for this position is $20 - 25/hour.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

#LI-SD1 #LI-Onsite

About the role

Why this role is exciting

Why you'll love it here:

• 💰 Competitive Compensation. For this role our salary is targeted at $105-$140k USD per year. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 
• 🏆  Syndio Equity. So you can share in Syndio’s success.
• 🏝  Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave. 
• 🩺  Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
• 🏥  Life Insurance & Disability. Syndio covers the full premium.
• 🏦 401(k). To help you save for your future
• 📍 Remote-first in the following approved U.S. states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IA, MD, MA, MN, NE, NJ, NY, OH, OR, PA, RI, SC, SD, TX, UT, VT, VA, WA, and WI #LI-Remote

Role Progression:

In the 1st Month:

• Complete onboarding on the Syndio platform and the "Decision Intelligence" vision.
• Master the new Integration Platform and current data loading artifacts.
• Shadow 2-3 strategic client implementations and identify potential automation opportunities.
• Contribute to a pilot migration of an existing client’s data into the new platform.

At 3 Months:

• Independently lead technical implementations for new clients.
• Execute data migrations for a segment of the existing client base into the new Integration platform.
• Build reusable "Implementation Artifacts" (scripts, prompts, templates) that reduce time-to-value for the whole team.
• Contribute to the design of our new Platform’s Implementation process, identifying automation and other artifacts to minimize the client’s time to value.

By 6 Months:

• Manage a portfolio of high-complexity implementations for Syndio’s most strategic accounts utilizing automation and other artifacts to maximize client’s value in minimum time.
• Help achieve the goal of migrating 70% of the client base to the new Integration platform solution.
• Serve as a subject matter expert for "Process Embedding," ensuring clients are fully adopting the platform’s advanced setup features.

The interview overview

Below you'll find an outline of the interview plan for our Forward Deployed Engineer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30 min phone call with a member of our Talent Team.
2. 45-60 min Zoom deep dive with the Hiring Manager (Director of Forward Deployed Engineering).
3. 75 min hands-on technical interview with a Senior Engineer.
4. 2-3 video interviews with key members of the Customer Success and Product teams.
5. 30 min interview with the SVP of Engineering - Data Strategy.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As Head of Partner Success at Parloa, you own the quality, scalability, and operational success of partner-delivered implementations. Your mission is to build and lead a high-performing Partner Success organization that ensures every partner-led deployment meets the same quality, reliability, and customer impact standards as Parloa-led projects.

You define how Parloa scales delivery through partners without compromising technical excellence or customer outcomes. This means establishing the operating model for partner implementation oversight, building strong enablement and governance frameworks, and ensuring that partners consistently deliver high-quality AI solutions on the Parloa platform.

Partner Success is the bridge between Partnerships, Professional Services, and Product. As Head of Partner Success, you ensure that partner scale strengthens the Parloa ecosystem.

Areas of ownership:

• Build the Global Partner Success Operating Model: Design and scale the Partner Success organization across regions, including TPM, Agent Architect, and Forward Deployed Engineer roles embedded within the partnership motion. Establish clear governance models, engagement rules, and escalation frameworks that ensure partner-delivered implementations meet Parloa’s quality bar. 
• Ensure Quality and Predictability in Partner-Led Delivery: Own delivery health across all partner-executed projects. Implement quality gates, readiness assessments, and technical architecture reviews to ensure partners deploy the Parloa platform correctly and consistently. Ensure go-live readiness and production stability across all partner implementations.
• Build and Develop a High-Performance Organization: Hire, coach, and develop the Partner Success team across regions. Build leadership capacity and clear growth paths for TPMs, Agent Architects, and FDEs. Establish strong accountability frameworks while maintaining a culture focused on technical excellence, collaboration, and partner enablement.
• Drive Partner Enablement and Capability Development: Work with cross-functional teams to create structured enablement programs that accelerate partner readiness and technical capability. Ensure programs emphasize best practices for agent design, platform integrations, and project delivery methodologies. Track partner capability maturity and ensure partners are prepared to lead implementations independently over time. 
• Ensure Technical and Implementation Standard Compliance for Partners:  Ensure consistency across partner-built solutions and reduce implementation variability across the ecosystem.
• Strengthen Partner and Executive Relationships: Serve as the executive technical counterpart to strategic implementation partners. Build trust with partner leadership and ensure strong alignment between Parloa delivery standards and partner implementation practices.
• Create Scalable Feedback Loops Between Partners and Product: Translate field insights from partner implementations into structured product feedback. Identify recurring implementation patterns and advocate for product improvements that reduce complexity and increase partner self-sufficiency.
• Own Partner Performance Metrics and Ecosystem Health: Define and track partner performance metrics such as implementation quality, delivery timelines, QA pass rates, and partner NPS. Establish reporting cadences with executive leadership and drive continuous improvement across the partner ecosystem. 

       Our Technology Stack: TypeScript, Node.js, Python, Microsoft Azure, Kubernetes, Terraform, ArgoCD, MongoDB

Who you are:

• Experience level: 10 to 15+ years in enterprise SaaS, AI platforms, professional services, or partner delivery roles with meaningful production responsibility.
• People leadership: 5+ years leading technical delivery, professional services, or partner success organizations, ideally leaders-of-leaders. Proven experience building high-performing teams and scaling operational capacity across regions.
• Organizational leadership: Experience designing and scaling partner delivery models or ecosystem support functions. Ability to build processes, frameworks, and governance structures that enable partners to deliver at enterprise scale.
• Partner Ecosystem Experience: Deep experience working with system integrators, implementation partners, or consulting firms. Strong understanding of partner enablement, certification programs, and partner performance management.
• Enterprise Delivery Track Record: Demonstrated success overseeing complex enterprise deployments involving multiple stakeholders and delivery teams. Experience managing both direct and partner-led implementation programs.
• Technical Breadth and Platform Understanding: Strong understanding of enterprise software architectures, integrations, and cloud-based platforms. Ability to engage credibly with technical teams on AI systems, integrations, and enterprise platform deployments.
• Strategic product thinking: Ability to identify patterns across partner implementations and translate them into product improvements or platform capabilities. Strong intuition for what should be standardized versus left flexible for partners.
• Operational excellence: Strong planning, prioritization, and risk management capabilities. Ability to build scalable processes that maintain quality without introducing unnecessary operational overhead.
• Executive presence: Confident communicator with the ability to engage partner executives, technical leaders, and internal stakeholders. Comfortable representing Parloa in executive discussions around delivery, partner performance, and ecosystem strategy.
• Strong plus: AI / LLM-based systems and conversational AI platforms, Telephony and contact center infrastructure (PSTN, SIP), Partner-driven enterprise software ecosystems, Scaling global system integrator relationships

Our recruiting process:

TA Screen → Hiring Manager Call → Technical Interview(s) → Bar Raiser

Comp Range Includes OTE

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Forward Deployed Engineer, VoIP your mission is to make Parloa work flawlessly in the real world of enterprise telephony. You are the deep VoIP/SIP expert embedded in our most critical customer integrations—owning the end-to-end technical path from “a phone rings” to “the bot answers,” across carriers, SIP trunks, SBCs, networks, and enterprise constraints.

You’ll operate where product, infrastructure, and customer reality meet: diagnosing tricky call flows, designing robust connectivity patterns, unblocking go-lives under pressure, and shaping how Parloa integrates with telephony ecosystems—both for customers and partners.

Areas of ownership:

• Own telephony integration projects: Lead the technical execution of VoIP/SIP connectivity for enterprise customers and partners (PoCs through production).
• Design reliable call paths: Architect integrations via SIP trunking providers, direct trunks, or enterprise telephony infrastructure—balancing latency, reliability, and security constraints.
• Debug complex issues end-to-end: Troubleshoot signaling and media problems (e.g., routing, codecs, DTMF, call transfers, failover), using logs and network traces to find root cause fast.
• Navigate enterprise constraints: Propose connectivity options when customers have strict firewall policies, limited exposed ports, or regulatory/security requirements.
• Partner deeply with customer engineers: Work directly with telecom, network, and platform teams to align architectures, test plans, and operational procedures.
• Support partner enablement: Help telephony partners integrate with Parloa, resolve escalations, and improve repeatability through patterns, tooling, and documentation.
• Engineer pragmatic solutions: Build small utilities, scripts, or lightweight services when needed to validate assumptions, automate diagnostics, or close integration gaps.
• Raise the bar on reliability: Define best practices for NAT traversal, resiliency, monitoring, and incident response in telephony-connected deployments.
• Shape the product: Translate field learnings into clear feedback for core engineering—turning recurring integration pain into platform improvements.

Who you are:

• 5+ years of professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact.
• Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting across networks and enterprise environments.
• Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches (logs, SIP traces, packet captures).
• Practical experience working with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure.
• Comfort operating in ambiguous, high-responsibility situations—able to own issues end-to-end and drive them to resolution with multiple stakeholders.
• Ability to communicate clearly with both engineers and non-telephony stakeholders, turning complex call-flow topics into actionable decisions.
• Builder mindset: you don’t just explain problems—you design the fix, validate it, and make it repeatable.
• Degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
• Strong plus: Cloud-native experience (especially Azure), Kubernetes environments, and/or building integration tooling in a scripting or backend language.

Our recruiting process:

TA Screen → Hiring Manager Call → Technical Interview → Bar Raiser

Salary Ranges include OTE

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

As Lead Customer Marketing at Parloa, your mission is to turn customer success into a strategic growth lever.

You will own and scale our global customer advocacy and engagement strategy, building a structured reference engine, elevating enterprise customer storytelling, and making customer engagement a measurable driver of expansion pipeline and Net Revenue Retention.

This role requires a commercially minded operator who combines strategic thinking with hands-on execution across Sales, Customer Engagement, Marketing, and Leadership.

Areas of ownership:

• Build and scale a structured global customer advocacy and reference program that accelerates enterprise sales cycles and strengthens trust in complex deals.
• Own customer storytelling across all key touchpoints, ensuring enterprise-grade proof is embedded into website, campaigns, PR, sales enablement, and major GTM moments.
• Lead customer engagement at WAVE (Parloa’s flagship customer conference) including agenda co-creation, sourcing and preparing customer speakers, and turning event participation into measurable expansion pipeline.
• Partner closely with Sales and Customer Engagement to activate top-tier customers for references, executive relationship building, speaking engagements, and peer exchange.
• Establish scalable processes, Salesforce tracking, and clear revenue impact measurement for advocacy, engagement, and expansion influence.

Who you are:

• 8–12+ years of B2B SaaS marketing experience, with significant ownership of customer marketing, advocacy, or lifecycle programs.
• Proven track record of building reference engines and activating enterprise customers in sales cycles and strategic engagements.
• Experience influencing retention, upsell, or expansion revenue in enterprise environments.
• Strong executive presence with the ability to engage, influence, and build trust with senior customer stakeholders.
• Commercial mindset with the ability to connect customer engagement initiatives to measurable revenue outcomes.
• Comfort operating in a fast-scaling environment where strategy and structure must be built simultaneously.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

As our GSI Partnerships Manager, your mission is to establish, manage, and expand strategic relationships with global system integrators (GSIs) to accelerate Parloa's growth in the Conversational AI and Agentic AI markets. You will position Parloa as the preferred AI partner for GSIs by aligning our platform capabilities with their service offerings, co-developing joint solutions and industry-specific IP, and driving global activation and consumption growth. By doing so, you will unlock scalable revenue streams, enable transformational client outcomes, and ensure GSIs are deeply embedded in Parloa’s partner ecosystem worldwide.

Areas of ownership:

• Identify, recruit, and grow GSIs globally (Accenture, Deloitte, TCS, Infosys, Capgemini, Wipro, etc.) as strategic partners, ensuring consistent activation across regions.
• Develop and execute joint business plans with GSI partners, aligning on market strategy, solution roadmaps, consumption targets, and account pursuits.
• Drive consumption of Parloa solutions by embedding our Conversational and Agentic AI capabilities into large-scale GSI-led transformation programs.
• Build co-sell motions with GSIs: create joint go-to-market strategies, execute joint pursuits, and support end-to-end customer transformation programs.
• Develop and package joint IP and industry-specific offerings that combine Parloa’s AI platform with GSI expertise to address vertical use cases (e.g., banking compliance, telco CX, healthcare automation).
• Enable GSI partner success by aligning sales, solution engineering, product, and enablement teams to accelerate onboarding, training, and certification.
• Ensure global scalability of GSI partnerships by replicating best practices, fostering knowledge-sharing, and building repeatable frameworks across regions.
• Influence C-level relationships within GSIs to secure executive sponsorship, joint investments, and long-term strategic alignment.
• Collaborate cross-functionally with Parloa Sales, Marketing, Product, and Customer Success to ensure seamless integration of GSI-led opportunities into Parloa’s growth engine.

Who you are:

• 10+ years of experience in strategic alliance management, partner sales, or GSI relationship management in enterprise software or SaaS.
• Proven track record of building and scaling GSI alliances globally that deliver measurable revenue, consumption, and market impact.
• Strong executive network within major GSIs (Accenture, Deloitte, Capgemini, Infosys, TCS, Cognizant, Wipro, etc.).
• Expertise in Conversational AI, Agentic AI, and Customer Experience transformation—able to articulate Parloa’s differentiated value proposition to GSIs and their clients.
• Experience designing joint IP and vertical-specific solutions with GSIs.
• Strong commercial acumen: able to build and negotiate joint GTM agreements, revenue models, and consumption-based incentives.
• Excellent communication, negotiation, and stakeholder management skills—comfortable presenting to executive leadership.
• Strategic thinker with operational discipline: capable of balancing long-term alliance development with near-term sales execution.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

OTE Salary Range - $180,000 - $250,000

The role of Senior Employee Listening Manager has a critical role to play in the next phase of MongoDB's growth. You will continue to evolve our global employee listening strategy, tooling, analytics, and action planning process (for managers and for the enterprise) that scales with our organization’s continued growth, and ensure our culture is measured and reflected in our listening strategy. You will also lead other lifecycle surveys to ensure that we harness integrated insights across our listening tools. This role is part of the Culture, Talent, and Development (CTD) leadership team. As a team, we are responsible for culture and talent building programs, including leadership development, employee learning, talent management, engagement, listening, and inclusion. 

This role can be based out of Raleigh, New York City, or Austin for our hybrid working model.

Job Responsibilities include but are not limited to:

• Lead the design and execution of a holistic Employee Listening measurement strategy, including design and administration of lifecycle and ad hoc surveys (e.g., 360) and integration of insights across the talent lifecycle
• Partner with the broader Culture & Development team and other members of the People Team to identify critical people issues and to support delivery of insights and analytics that will inform our strategy and help execute on our people initiatives
• Demonstrate thought leadership on current research and innovative solutions for assessing and measuring the talent lifecycle, from pre-hire to exit, including how AI can support advanced analytics and insights from both quantitative and qualitative data
• Collaborate proactively with the Culture, Talent & Development team and other key stakeholders on the broader People Team to Review, monitor, and communicate results effectively for impact and provide follow-up insights in a timely manner
• Lead our enterprise-wide survey action planning process, and the ongoing enablement for our self-service manager action planning tools
• Support global action planning programs and initiatives, as needed
• Ensure that our Leadership Commitment is embedded in the key decisions and planning in our survey strategy.
• Facilitate projects, identifying dependencies, change management requirements, and prioritizing accordingly
• Manage relationships with the stakeholders across all levels, and ensuring that the project team and stakeholders have an adequate understanding of ownership, timelines, resource needs, risks, contentions, and dependencies

 Required Qualifications:

• 7+ years of proven experience with program managing end-to-end talent lifecycle measurement, specifically related to survey insights, executive summaries, and action planning
• Experience in people or talent analytics, including advanced analytical skills, with demonstrated ability in synthesizing and interpreting employee data
• Excellent analytical and problem-solving skills with a strong attention to detail
• Ability to integrate, analyze, and effectively communicate insights to all levels of the organization
• Experience working directly with leadership and stakeholders at all levels and functions to define and implement solutions
• Demonstrated ability to create creative and compelling insights that are leveraged by multiple teams in an asynchronous setting
• Strong track record of project management skills, including delivering strategic and tactical solutions in fast-paced, high-growth environments
• Excellence in written communication and project documentation
• Excellence in communicating and presenting
• Demonstrated track record and exceptional judgment handling sensitive data

Preferred qualifications:

• Experience working in an HR organization or Talent Center of Excellence or partnering closely with an HR organization for 5+ years
• Advanced degree in Industrial-Organizational Psychology, Data Science, Business Analytics, Organizational Behavior or relevant field
• Experience using AI to support both qualitative and quantitative people data
• Proficiency with Qualtrics, Google Suite, MS Excel, Tableau
• Proficiency with other survey vendors recommended

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273401549

About the Role:

We are building AI-powered, agentic workflows to transform how service operations scale, resolve customer needs, and maintain quality in high-stakes environments. At Gusto, that means designing systems that can earn the trust of small business owners — where a wrong answer or a missed escalation has real consequences.

As an AI Solutions Architect, you will own the end-to-end design and performance of these workflows in production — where models, tools, data, and human judgment come together to deliver outcomes. This is not a traditional architecture role. You will design, prototype, deploy, and continuously improve AI-driven systems that directly impact customer experience and operational efficiency. You will also play a key role in shaping the evolution of our AI platform by identifying capability gaps, prototyping solutions, and informing the primitives required to scale agentic systems effectively.

You will report into the Service Transformation org and work at the intersection of AI governance, service quality, and operational transformation — operating as the connective tissue between Engineering, CX, Legal, and Compliance as Gus, Gusto's AI assistant, scales.

About the Team:

The mission of our Service Transformation (CXT) team is to quickly evolve and scale how Gusto delivers outstanding service experiences and leverages AI to do so. Our team designs the systems, governance frameworks, and feedback loops that allow Gusto's service model to improve continuously, operate reliably, and earn the trust of the customers and employees who depend on it.

Here’s what you’ll do day-to-day:

• Architect, prototype, and own end-to-end agentic service workflow frameworks, from scoping through production deployment and iteration — including solve and assist targets, HITL protocols, override logic, and downstream quality safeguards
• Analyze SOPs, operational metrics and interaction data to identify and prioritize high-impact automation opportunities based on volume, risk, and customer impact
• Design and implement multi-agent orchestration patterns across tools, data sources, and decision steps within a single end-to-end workflow
• Apply and influence AI platform capabilities in partnership with CoreX (Gusto's AI Platform team) — including orchestration, retrieval, and evaluation — helping define what needs to be built to support production workflows at scale
• Identify platform gaps, prototype workflow-level solutions, and partner with engineering to shape the primitives required for reliable, scalable AI systems
• Serve as the primary CX voice in Legal, Security, Compliance, and CoreX forums — translating CX quality stakes and workflow risk into terms each audience acts on, and ensuring governance requirements are embedded in design, not retrofitted after launch
• Strengthen evaluation frameworks and feedback loops to ensure quality, compliance, and continuous improvement; contribute to Gusto's human evaluation programs and AI governance practices through deep partnership with our internal CX Labs team
• Partner with Data teams to define and track workflow performance — including solve and assist rate, AHT, rework rate, and customer effort score — clearly distinguishing between model-level, workflow-level, and operational drivers
• Build ROI models to quantify workflow impact across efficiency, quality, and cost before and after deployment
• Represent workflow performance and risk to senior stakeholders with appropriate precision and brevity; communicate in a way that drives action, not overwhelm
• Lead through ambiguity and rapid change: the function is still being defined, and you will help define it

Here’s what we're looking for:

• 8+ years in operations, product, or AI roles — with at least 2 years designing and deploying AI-assisted or agentic workflows
• Strong fluency with LLM systems, including prompt design, evaluation, and production behavior at scale
• Hands-on experience with agentic tooling, orchestration frameworks, or MCP-style integrations — conceptual familiarity is not sufficient at this level
• Experience designing human-in-the-loop (HITL) systems with clear escalation logic, override controls, and compliance-aware checkpoints
• Working knowledge of multi-agent systems and tool coordination
• Strong operational judgment: able to define and diagnose workflow metrics 
• Proven track record influencing cross-functional stakeholders — including Product, Engineering, Legal, Security, and Compliance — in writing, in design reviews, and in high-stakes forums
• Familiarity with Responsible AI practices, governance, and risk management in production environments
• Proven ability to operate in high ambiguity, create clarity, and drive alignment across technical and non-technical audiences
• Strong systems thinking with a bias toward execution and measurable outcomes
• Deep empathy for small business customers and the employees who serve them

Our cash compensation amount for this role is $133,470/yr to $173,511/yr in Denver & most major metro locations, and $157,145/yr to $204,289/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Business Development at Brex:

The Business Development team drives step-change growth through revenue-driven, product-led partnerships. We identify, negotiate, and activate scalable, innovative distribution channels that deliver high-ROI outcomes across customer segments. The team architects and incubates new strategies, working cross-functionally, moving quickly, and taking full ownership. We are built for full-stack operators who dream big, execute fast, and shape strategy through impact (ARR).

What you’ll do:

Drive revenue growth by leading complex, partner-led enterprise sales cycles for Brex's embedded finance solution. You'll work closely with partner sales teams to identify high-value opportunities, develop joint value propositions, and then be in charge of closing large enterprise deals. This role combines strategic account management with hands-on sales execution - from opportunity qualification and solution design to executive-level negotiations and deal closure.

Key focus areas include:

• Managing complex, multi-stakeholder sales cycles alongside partner teams
• Building and executing joint go-to-market strategies with key partners
• Serving as a trusted advisor to both partner sales teams and end customers
• Navigating technical validation, pricing discussions, and contract negotiations
• Delivering tailored financial solutions that drive business transformation
• Achieving revenue targets through partner-led sales motions

Success in this role means consistently closing enterprise deals through partner channels while building scalable, repeatable co-selling motions that accelerate mutual growth. This is a quota-carrying role.

Where you’ll work:

This role will be based in our SF, Seattle, or NYC office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities:

• Partner-Led Enterprise Sales: Drive complex, high-value deals through partner channels, co-selling with partner teams to navigate enterprise sales cycles and build C-suite relationships at target accounts
• Pipeline & Partner Success: Build and execute joint go-to-market strategies with key partners, manage shared pipeline development, and ensure partner sales teams are enabled to identify and close Brex opportunities effectively
• Solution Architecture & Value Creation: Act as a financial solutions expert for both partner teams and end customers, helping structure deals that maximize value for all parties and drive transformation in enterprise financial processes
• Market & Partner Strategy: Identify and prioritize partner-led opportunities across verticals, develop competitive positioning for partner sales teams, and align go-to-market strategies with industry trends
• Partner Enablement & Team Leadership: Lead partner sales enablement initiatives, develop scalable co-selling motions, and collaborate with internal teams to optimize partner sales processes and outcomes

Requirements:

• 4+ years of closing experience in sales through channel partners, ideally in the B2B tech or financial services space
• Proven track record of exceeding sales quotas and building strong relationships with senior decision-makers in both partnerships and direct sales contexts
• Expertise in navigating complex negotiations and closing high-value deals 
• Ability to think strategically and execute tactically across both partnership and sales channels
• Self-starter with the ability to work in a fast-paced, evolving environment while maintaining focus on long-term goals
• Strong leadership and cross-functional collaboration skills

Compensation:

The expected OTE for this role is $185,320- $231,650 and for SLC it is $164,000 - $205,000. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Are you energized by designing complex data-rich workflows that help investment firms make faster, smarter decisions? Do you enjoy simplifying deeply technical reporting and analytics systems into intuitive, elegant user experiences that customers trust every day? Are you excited to shape how AI, automation, and intelligent workflows transform modern investment reporting platforms at scale? If so, we invite you to be a part of our innovative team.

As a Product Designer at Ridgeline, you’ll help modernize one of the most operationally complex areas of investment management software: client reporting, reporting infrastructure, and data intelligence workflows. You’ll partner closely with product managers, engineers, and customers to design reporting experiences that are powerful, scalable, and intuitive across advisors, operations teams, and investors. You’ll work across workflows including report discovery, report generation, scheduling, permissions, dashboards, AI-assisted reporting, and client-facing outputs while helping define the future of intelligent reporting systems. You’ll leverage modern AI tools like Claude, Cursor, and Claude Code to accelerate exploration, prototype experiences, evaluate edge cases, and improve product quality and design velocity across the entire design process.

At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture.If this excites you, we’d love to meet you!

You must be work authorized in the United States without the need for employer sponsorship.

The impact you will have:

• Reimagine client reporting workflows across dashboards, report discovery, embedded PDFs, exports, and reporting home experiences
• Design intuitive workflows for configuring, generating, scheduling, monitoring, and troubleshooting complex reporting operations
• Define scalable experiences for template management, conditional content, disclaimers, reusable report structures, and advanced configuration workflows
• Build intelligent reporting surfaces that incorporate AI-assisted guidance, personalization, search, and configurable reporting experiences
• Create transparent access and sharing experiences for reports, batches, permissions, and administrative controls
• Prototype and iterate quickly using tools like Claude, Cursor, and Claude Code to explore workflows, edge cases, and interaction patterns
• Translate concepts into polished, production-ready experiences in Figma with strong systems thinking and visual craft
• Collaborate closely with engineering to ensure designs are feasible, scalable, and thoughtfully implemented
• Contribute to Ridgeline’s design systems, interaction patterns, prompt libraries, and AI design practices
• Conduct customer conversations, lightweight research, and usability testing to rapidly validate ideas and improve workflows
• Mentor designers through feedback, collaboration, and thoughtful design critique
• Think creatively, own problems, seek solutions, and communicate clearly along the way
• Contribute to a collaborative environment deeply rooted in learning, teaching, and transparency

What we look for:

• 6+ years of experience designing and shipping successful digital product experiences
• Strong interaction design, systems thinking, visual design, and prototyping skills
• Experience designing complex workflows, data-intensive applications, or enterprise software platforms
• Active AI-native workflow experience using tools like Claude, Cursor, or Claude Code as part of daily product and design practice
• Ability to simplify technically complex systems into intuitive user experiences
• Experience collaborating closely with engineering teams to deliver thoughtful, scalable solutions
• Strong storytelling, communication, and presentation skills
• Ability to mentor and coach other designers while raising quality across a broader organization
• Experience gathering customer insights and translating findings into actionable product improvements
• Ability to manage ambiguity, prioritize effectively, and drive clarity across cross-functional teams
• Strong problem-solving skills and a high level of product ownership
• Willingness to learn about cutting-edge technologies while cultivating expertise in investment management workflows and reporting systems
• Ability to communicate effectively with colleagues at all levels
• A shareable portfolio (attachment or online)

Bonus:

• Experience in financial services, investment management, reporting platforms, or analytics products
• Experience conducting user research and usability testing
• Proficiency with modern front-end technologies including React, JavaScript/TypeScript, and CSS
• Experience contributing to design systems and design-to-code workflows
• Experience designing AI-native product experiences including agentic behavior, transparency patterns, confidence cues, and user controls
• Experience designing reporting, dashboarding, or document-generation workflows

About Ridgeline

Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.”

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.

Compensation and Benefits 

[For New York and California Based Only]

The typical starting salary range for new hires in this role is listed below.  In select locations (including, the San Francisco Bay Area, CA, and the New York City Metro Area), an alternate range may apply as specified below. 

The typical starting salary range for this role is: $168,000-$210,000. 

The typical starting salary range for this role in the select locations listed above is: $184,500-$231,000.

Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. 

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. 

In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

#LI-Hybrid

Who We Are

PathAI's mission is to improve patient outcomes with AI-powered pathology. Our platform promises substantial improvements to the accuracy of diagnosis and the efficacy of treatment of diseases like cancer, leveraging modern approaches in machine learning and artificial intelligence. We have a track record of success in deploying AI algorithms for histopathology in translational research, pathology labs and clinical trials.  Rigorous science and careful analysis is critical to the success of everything we do. Our team, composed of diverse employees with a wide range of backgrounds and experiences, is passionate about solving challenging problems and making a huge impact on patient outcomes.

Where You Fit 

Our Intern/Co-op program is designed to give you a real-world view of what it's like to be a Machine Learning Engineer at PathAI. You will be embedded directly into our AI product and ML Core teams, working on active projects that have a direct impact on our technical roadmap and business goals.

You will collaborate with a cross-functional team of scientists, engineers, and product managers to translate clinical needs into scalable ML solutions. This is your chance to contribute to meaningful work that directly relates to patient outcomes.

Timeline: This opportunity is for Fall 2026. We are looking for interns/co-ops who can commit to 3-6 months at PathAI (4-6 months preferred).

Location: We have offices in Boston, MA and New York, NY and would prefer interns/co-ops who can work from one of those locations—however, we will also consider remote candidates (US based only).

What You’ll Do

• Contribute to the design, development, and evaluation of machine learning models for our AI products, AI services and core ML models.
• Work on subprojects derived from our ongoing ML product roadmap, focusing on areas like model improvements with novel techniques.
• Partner with our MLOps and platform teams to help build and improve our ML pipelines.
• Participate in experimental design, analysis, and team knowledge-sharing initiatives like design reviews, technical forums and journal clubs.

What You Bring 

• Currently pursuing a M.S., or Ph.D. in Computer Science, Electrical Engineering, Biomedical Engineering with a focus on Computer Vision and Machine Learning.
• Strong programming skills in Python and hands-on experience with ML frameworks (e.g., PyTorch, TensorFlow).
• A solid grasp of the fundamentals of machine learning and/or computer vision.
• Excellent communication skills and a desire to work in a highly collaborative, cross-functional environment.
• A passion for our mission to improve patient outcomes.
• [Nice-to-have] Any high impact contributions through any AI/ML publications, open-source projects and any AI based products.

We are looking for team players who are passionate about what they do and are willing to tackle any task to contribute to our goals. You could be exactly who we are looking for!

We Want To Hear From You

At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for. 
PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.  

Building a Brand starts with a Story 

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com 

Location:  NYC - hybrid 3 days a week, subject to change to 5 at anytime.

What You Would Get To Do

The Associate Project Manager, Portfolio Specialist provides essential support in delivering high-touch hospitality experiences for the Investment Banking Division of a major financial institution. This role assists with executive-level dining and event arrangements, helping to coordinate high-end dining experiences, manage reservations, and liaise with top-tier restaurants to ensure seamless execution for senior banking executives and VIP clients.

Working closely with the broader events team, this position requires strong attention to detail, organizational skills, and a commitment to delivering exceptional service. The ideal candidate has a passion for luxury hospitality, thrives in a fast-paced environment, and is eager to contribute to a world-class client experience.

Your Contributions 

Concierge & Event Support

• Assist in tracking event attendees, budgets, and venue data within event management platforms (e.g., Cvent) to support strategic planning and reporting.
• Manage documentation, compile guest lists, coordinate approvals, and maintain organized records for concierge-related events and experiences.
• Support the booking process for executive dining experiences and entertainment requests, liaising with vendors and ensuring accurate scheduling and confirmations.
• Help with venue research, contract tracking, and invoice processing to ensure seamless event execution.
• Responsible for accurate and timely budgeting, invoicing, and reconciliation of events, ensuring all financial aspects are properly documented and processed.
• Assist in compiling client briefings for executive-level dinners and events, ensuring all relevant attendee details are documented.
• Stay informed on new restaurant openings, hospitality trends, and VIP entertainment options to support event planning efforts.
• Work closely with internal banking teams to collect invitee lists, manage RSVP tracking, and ensure alignment on event objectives.
• Keep team members and internal stakeholders well informed of all relevant logistical information, ensuring timely and effective updates as needed.
• Work with the team to ensure adherence to client standards of operations and best practices.
• Share knowledge of best practices regarding new suppliers, services, and venues while proactively integrating improvements and creative solutions into future events.
• Always look for opportunities to enhance experiences, raise the bar at each event, and proactively suggest ideas and solutions.

 What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need accommodation at any stage of the recruitment process. 

• 2-4+ years of experience in event coordination, hospitality, corporate services, or administrative support.
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Strong attention to detail and ability to manage multiple tasks simultaneously in a fast-paced environment.
• Experience with data entry, reporting tools, and event management platforms (e.g., Cvent, Excel, CRM systems) is a plus.
• Good written and verbal communication skills, with the ability to interact professionally with executives, vendors, and stakeholders.
• Proactive approach to handling logistics, troubleshooting challenges, and ensuring seamless execution of hospitality services.
• Willingness to work occasional evenings or weekends to support executive schedules as needed in this fast paced environment.

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $70,000 - $91,000. This role is also eligible for an annual discretionary bonus.

#LI-KM1 #LI-Hybrid

Service Delivery Optimization Consultant - East Coast/NYC

Location: NYC, NY & NJ, on-site at client sites or NYC office

Job Type: 75% travel (3-4 days a week, local and across different states where the client has sites), 25% remote 

Job Reports To: Director of Service Delivery

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Role Description

The Engagement Manager leads health systems and physician groups through the successful implementation and ongoing growth of full-service care management programs for large patient populations. This role manages relationships with clients, oversees delivery through internal teams and our clients, and ensures that programs drive measurable clinical and financial outcomes.

You will act as a strategic partner to clients, leading implementations, influencing provider behavior, and optimizing workflows to ensure programs deliver measurable results. This role requires strong business acumen, comfort operating in ambiguity, and the ability to hold stakeholders accountable across clinical, operational, and executive teams.

Key Responsibilities

Client Engagement & Relationship Management

• Own the relationship with one of the company's most strategic accounts, operating at the C-suite and clinical leadership level as an indispensable thought partner and strategic advisor.
• Relentlessly pursue measurable clinical and financial outcomes that drive program expansion and deepen the account relationship.
• Develop an intimate understanding of the account's strategic agenda, clinical imperatives, and organizational dynamics — anticipating where the partnership needs to go and ensuring the program remains deeply embedded in how they deliver care.
• Operate with high ownership in ambiguous environments, making decisions that move programs forward.

Performance Monitoring & Optimization

• Own program-level performance, including clinical outcomes, operational efficiency, and revenue realization
• Analyze KPIs (engagement, utilization, quality, financial performance) to identify gaps and drive improvement
• Lead continuous optimization efforts to expand program impact and long-term value

Training & Change Management

• Drive provider adoption and program growth through strategic change management, stakeholder influence, and performance-focused initiatives that improve financial and clinical outcomes.

Cross-Functional Collaboration

• Partner with sales, product, clinical, and analytics teams to deliver a consistent and high-performing client experience
• Contribute to the development of playbooks, SOPs, and best practices that scale across programs

Requirements

• Bachelor’s degree in healthcare administration, public health, business, nursing, or related field.
• 5+ years of experience in enterprise healthcare partnerships, population health, or value-based care, with a demonstrated track record of driving clinical/financial outcomes and growing strategic accounts.
• Proven experience driving performance, revenue targets, net retention rates, or program growth.
• Experience coordinating or overseeing service delivery to clients or through external vendors. 
• Experience managing complex, multi-stakeholder environments across clinical and executive audiences.
• Excellent communication, facilitation, and relationship-building skills.
• Ability to operate with ownership in fast-paced, evolving environments.
• Ability to interpret performance data and develop actionable insights.

Preferred Requirements

• Experience with provider groups, ACOs, or health systems.
• Familiarity with EHR workflows and care management platforms.

Our Compensation & Benefits

• The expected salary range for this role is $140K - $160K annually, depending on factors such as experience, qualifications, and geographic location. 
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment 
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. [DOES NOT CHANGE] 

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Building A Brand Starts With Our Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. 

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. 

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com 

Location: Onsite in NY office

What You Would Get To Do: 

The 3D Design Intern will work closely with the Creative Studio Director, Technology Directors, Designers, and the Event & Experience team to support a variety of design projects for global conferences, exhibitions, experiential events, and digital campaigns. This role will assist in developing 3D models, creating floorplans, and modifying venue models, while ensuring adherence to project specifications and brand guidelines. Collaborating in brainstorming sessions and offering creative input, you will contribute to the design process and help maintain organized project files. The role requires clear communication, creativity, and adaptability, with the opportunity to work across regions and contribute to award-winning case studies and internal projects.

Your contributions

• Assisting with Design Projects
• Work closely with the Creative Studio Director and / or Senior Designer to understand project requirements and contribute to the creative process
• Collaborate on brainstorming sessions and provide input on design concepts
• Assist with developing 3D models ensuring that they meet the project specifications and brand guidelines are adhered to
• Maintain organized files and documentation for all design projects
• Assist with general design tasks as well as ad-hoc duties as necessary
• Support the Senior 3D Designer by modifying existing or creating floorplans, venue models, and 3D renders
• Work collaboratively with areas of the business, including both creative and technical production teams
• Bring your own skills, creativity and value to our evolving team
• Ability to communicate design intent clearly
• Contribute to internal work and award-winning case studies
• Bring enthusiasm, inspiration and fresh ideas to the team, and flexibility and adaptability while working with global teams across multiple time zones
• Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork)

What We Are Looking For 

• Working towards or has completed a degree in Environmental / Scenic Design or a related field
• Candidates can either be college students, recent graduates, or individuals looking to change their career
• No previous experience required
• Essential time management skills to ensure timely completion of design projects
• Demonstrate initiative and ability to work both independently and in a team
• Some knowledge of Adobe Creative Cloud, CAD and Vectorworks
• Proficient experience in Sketch-Up (proficiency in Enscape render software a bonus but not essential)
• Knowledge in environmental design
• Event and scenic/design build drafting (floor plans and explainer drafting)
• Knowledge of scenic rental and fabrication techniques
• Knowledge of event décor and furniture rental vendors
• Energetic, positive, client-focused, and adaptable to various situations, personalities, and requests
• Self-starter with the ability to thrive in a fast-paced environment and take direction well
• Collaborative team player with strong interpersonal skills and the ability to build relationships
• Calm, flexible, and resilient under pressure, with a creative problem-solving mindset
• No travelling required
• Polite everyday communication, limited to workplace

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth  

United States Residents: The base pay for this position is $20 - 25/hour.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

#LI-SD1

#LI-Onsite

Who we are

Bridge is Stripe’s fintech innovation hub focused on building a modern, stablecoin-powered cross-border payments network. We operate like a startup within Stripe: fast-paced, entrepreneurial, and product-obsessed, but with the backing of one of the most trusted names in fintech.

We’re hiring a Security Analyst / Program Manager to build and scale Bridge’s security foundation. This is a rare opportunity to design the security governance, risk and compliance programs from the ground up, while also leveraging the infrastructure, best practices, and tooling of one of the most mature security organizations in the industry.

What you'll do

• Design, and implement Bridge’s security governance, risk and compliance roadmaps from first principles to production.
• Identify and tackle Bridge’s most important security risks quickly and pragmatically.
• Adopt Stripe’s programs, controls and processes where it makes sense, and find custom approaches where it doesn’t.
• Lead risk assessment, control design and testing for all Security and Technology Oversight globally.
• Reinforce engineering best practices around secure development and infrastructure.
• Ensure Bridge meets compliance and audit expectations as we scale to more regulated markets.
• Collaborate cross-functionally with engineering, product, and Stripe’s security org to move fast without compromising safety.

About you

You might be a good fit if you:

• Have 8+ years of experience in Security GRC, ideally with time spent in fast-paced startup environments where you’ve built security practices from the ground up.
• Have a startup mindset: you’re scrappy, pragmatic, and move quickly to solve the most critical problems.
• You’re proficient with NIST CSF, OCC’s Cybersecurity Supervision Work Program and/or FFIEC IT Examination Handbook or other similar global frameworks. 
• Proven prior experience with regulatory audits from Global auditors across Security domains.
• Thrive in ambiguity and know how to ruthlessly prioritize.
• Can balance security rigor with speed, especially in fast-moving environments.
• Communicate clearly across technical and non-technical partners.
• Have experience building or scaling security programs, either at a startup or in an embedded role.
• Are excited about the potential of crypto and stablecoins to power global financial infrastructure (you don’t need deep prior knowledge—just curiosity and openness to learn).

Who we are

About Bridge

Bridge is Stripe’s fintech innovation hub focused on building a modern, stablecoin-powered cross-border payments network. We operate like a startup within Stripe: fast-paced, entrepreneurial, and product-obsessed, but with the backing of one of the most trusted names in fintech.

We’re hiring a Security Engineer to build and scale Bridge’s security foundation. This is a rare opportunity to design a security program from the ground up, while also leveraging the infrastructure, best practices, and tooling of one of the most mature security organizations in the industry.

What you’ll do

Responsibilities

• Design, and implement Bridge’s security roadmap from first principles to production.
• Identify and tackle Bridge’s most important security risks quickly and pragmatically.
• Integrate with Stripe’s infrastructure where it makes sense, and find custom solutions where it doesn’t.
• Lead threat modeling and hardening efforts for Bridge’s money movement systems in collaboration with crypto and infra teams.
• Build key security capabilities (monitoring, secrets management, incident response, access controls, CI/CD hardening, etc).
• Reinforce engineering best practices around secure development and infrastructure.
• Ensure Bridge meets compliance and audit expectations as we scale to more regulated markets.
• Collaborate cross-functionally with engineering, product, and Stripe’s security org to move fast without compromising safety.

About you

You might be a good fit if you:

• Have 8+ years of experience in Security engineering, ideally with time spent in fast-paced startup environments where you’ve built security practices from the ground up.
• Have a startup mindset: you’re scrappy, pragmatic, and move quickly to solve the most critical problems.
• Are comfortable writing and debugging backend application code (Ruby is a plus, but not required).
• Thrive in ambiguity and know how to ruthlessly prioritize.
• Can balance security rigor with speed, especially in fast-moving environments.
• Communicate clearly across technical and non-technical partners.
• Have experience building or scaling security programs, either at a startup or in an embedded role.
• Are excited about the potential of crypto and stablecoins to power global financial infrastructure (you don’t need deep prior knowledge—just curiosity and openness to learn).

About the Role

We are seeking analytical talent to turn passion for data and support of world-class journalism into decision-making insights. As part of the Data and Insights Group (DIG), you will join a large community of accomplished analysts who partner with Product, Engineering, and Design teams across the business. You will be embedded within our platforms teams and report to the Director, Data & Insights.

Responsibilities:

• You will write SQL, Python, DBT code to pipeline and analyze big datasets across multiple domains
• You will develop data models, pipelines, infrastructure, and metrics that create evergreen solutions and support the wider analytics team
• You will design and run A/B tests to quantify the effectiveness & business impact of platform enhancements
• You will perform strategic analysis to advise and influence our platform roadmaps
• You will build data visualizations and dashboards to expand self-service access to our insights
• You will develop insights on our push channel, helping to optimize platform capabilities that drive engagements & revenue
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• Advanced proficiency in SQL and experience working with cloud based relational databases (such as BigQuery)
• 3+ years of experience working in product analytics, data science or other data teams
• 3+ years of experience with data visualization tools such as Hex, LookML, PowerBI
• 3+ years of experience in at least one additional scripting language like Python, R, or JavaScript (Python preferred)

Preferred Qualifications:

• 1+ years of experience with version control (Github, code review)
• 1+ years of experience with experimentation and other statistical inference methods
• 1+ years of experience working in dbt
• 1+ years of experience working with a data notebook tools like Jupyter Notebooks
• Familiarity with email & push campaigns + product channel analytics.

REQ-019350

About the Role:

The New York Times is seeking a forward-thinking Vice President of Enterprise Applications & Productivity Platforms to lead the strategy, governance and day-to-day operations of our Workday ecosystem and enterprise productivity application portfolio. This role owns how our core business platforms, from HCM and Finance to SaaS productivity tools, enable how work gets done at The Times.

In this role, you will push the boundaries of what Workday and modern SaaS platforms can do, champion emerging capabilities (including native and embedded AI), and ensure our application ecosystem is reliable, secure, cost-effective and continually evolving to meet the needs of our people and our business.

This role reports to the Head of Enterprise Technology and partners closely with HR, Finance, Payroll, Legal, Cybersecurity, Data and business leaders across the company. If you are excited by complex systems, care deeply about reliability, security and user experience, and enjoy shaping platforms to do more than they were originally designed to do, we'd love to hear from you.

This is a hybrid role based in our New York City headquarters. You can typically expect to come into the office 3 days per week.

Responsibilities:

Enterprise Applications & Productivity Leadership

• Own the enterprise applications and productivity platform strategy, spanning Workday (HCM, Finance) and the broader SaaS productivity ecosystem used across the company
• Lead the Enterprise Productivity team, responsible for the lifecycle management of SaaS applications (e.g., collaboration, workflow, productivity, and business enablement tools)
• Establish clear ownership models, standards and decision frameworks for evaluating, onboarding, rationalizing and retiring SaaS applications
• Partner with Cybersecurity, Legal, Privacy and Strategic Sourcing to ensure SaaS tools meet security, compliance, privacy and vendor-risk requirements
• Drive cost transparency and optimization across the SaaS portfolio, including license management, usage analytics and contract governance

Workday Platform Ownership

• Own Workday platform strategy and roadmap in partnership with HR and Finance, aligning priorities
• Lead Workday security and tenant management, including security model design, role architecture, tenant strategy, release management and change control
• Oversee all Workday integrations (EIB, Studio, Core Connectors, APIs and third-party tools), ensuring they are robust, observable, well-documented and aligned with enterprise integration patterns
• Own Workday reporting and analytics capabilities supporting HR, Finance, and Compliance
• Drive adoption of advanced Workday capabilities (Extend, Accounting Center, automation and AI features) to deliver measurable business outcomes

Governance, Risk & Operations

• Establish and run governance across Workday and enterprise productivity tools, including intake, prioritization, design review, release readiness and communications. Ensure compliance and audit readiness for access controls, segregation of duties, data privacy and internal policy requirements
• Coordinate across adjacent platforms (e.g., PeopleSoft, OneModel, Navex, Greenhouse, Coupa, Zip, Ironclad and others) to ensure clean data flows and coherent end-to-end processes
• Build and maintain documentation, standards and operating models so platforms are understandable, supportable and resilient

People & Leadership

• Build, develop and mentor leaders and individual contributors across teams supporting Workday, enterprise applications and productivity
• Foster a culture of inclusion, accountability, continuous improvement and strong partnership with business stakeholders
• Act as a senior leader within Enterprise Technology, contributing to broader platform, architecture and operating-model decisions

Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world

Basic Qualifications:

• 12+ years of experience leading large-scale enterprise application platforms in complex environments
• Significant experience owning or leading Workday HCM and/or Finance, including security, integrations and reporting
• Demonstrated experience running or governing an enterprise SaaS productivity portfolio, including vendor selection, lifecycle management and cost optimization
• Strong background in access control models, audit readiness, data privacy and platform governance
• Experience with modern integration patterns (APIs, event-driven architectures, third-party SaaS integrations)
• Familiarity with embedded AI and automation capabilities in enterprise platforms, with a thoughtful approach to risk and value realization
• Proven success leading multi-disciplinary teams and operating in close partnership with HR, Finance, Legal, Security and Technology stakeholders
• Experience with Workday Extend and modern Workday integration tools (EIB, Studio, Core Connectors, REST/SOAP APIs, web services, event-driven patterns)
• Track record of leading technical reporting and analytics efforts, including Workday reporting, calculated fields and/or related analytics tooling
• Proven success leading a multi-disciplinary team (e.g., configuration, integrations, security, reporting) and operating in partnership with HR, Finance, Payroll and Technology stakeholders
• Ability to translate complex technical topics into clear, actionable guidance for executives and non-technical partners
• Demonstrated ability to move between strategic thinking and hands-on problem-solving

Preferred Qualifications:

• Experience operating enterprise platforms in a global or multi-entity environment
• Experience with Workday Prism, Adaptive Planning or similar analytics and planning tools
• Experience building SaaS governance or “enterprise app marketplace” models at scale
• Prior experience working in or closely with media, technology or similarly fast-paced industries

REQ-019898
#LI-Hybrid

T Brand Studio is the creative center of excellence and maker studio within NYT Advertising. Inspired by the journalism and innovation of the NY Times, T Brand crafts stories that enable brands to make their mark on the world. Our skilled team of journalists, copywriters, editors, creative directors, designers, videographers, producers, program managers and developers create innovative branded advertising content and custom audio for brands that are embedded in The New York Times platform and its related media offerings.

The New York Times's T Brand Studio is looking for a Creative Director, with expertise in branded content for luxury advertisers. You are an experienced CD who is inspired by culture and the world around them. We need creative visionaries who make work that people want to find, become a part of and ultimately, share. You will become the voice of the ideas you create, lead and present work, both internally and externally.

As a CD, mastery of the NY Times platform, journalism and advertising products will be a critical component to the success of this role. All T Brand Creative Directors work cross-functionally with teams in our lifestyle brands (Cooking, Games, Wirecutter, The Athletic) and Partnerships to identify unique opportunities for advertisers.

You are an expert – deeply immersed in the world of luxury brands, spanning couture fashion, high jewelry, watches, home goods and beauty. You must be fluent in relevant trends driving the fashion industry forward and with the ability to be a respected, credible voice in client conversations. An extreme comfort is required in collaborating with clients and having a demonstrated understanding of their business and the business of competitors in the space. Well versed in conceptual thinking, you are proficient in proactively concepting creative ideas that resonate with luxury advertisers and can respond to the shifting dynamics of the luxury industry. Identifying new opportunities as well as expanding existing relationships is key, as you will play a pivotal role in expanding the luxury business in partnership with the luxury sales and strategy team.

You will work on a wide range of projects in collaboration with our sales, strategy and media teams to create brand-defining platforms and storytelling that works in video, digital and traditional mediums. You will play a key role in key top-to-top meetings, client relationship development and selling meaningful, idea-led work.

This is a senior-level, independent contributor role, not a managerial role. You will lead creative projects, but you are not a people manager and you will not have direct reports. You must bring a collaborative spirit to your work, while providing guidance, clarity and leadership. You will work alongside other T Brand CDs responsible for industry verticals.

This is a hybrid role based in our New York City headquarters, reporting to the Director of Creative. You can typically expect to come into the office 3 days per week.

Responsibilities:

• Craft creative storytelling solutions to meet luxury advertisers KPI's.

• Facilitate and lead development of the creative of the conceptual framework for all luxury projects.

• Decipher the creative brief to deliver the elevated creative concepting which meets the goals of luxury clients.

• Partner with Sales and Strategy to navigate complex client structures, and with Program Management to build scopes of work and project plans that properly set our team up for success against creative deliverables.

• Mentor design team members specifically tasked with working on luxury projects to ensure the standard for excellence is consistent with luxury advertiser expectations.

• Provide clear and objective critiques of creative work.

• Present internally and externally to clients, with proven comfort interfacing with executive level stakeholders.

• Remain current on the luxury industry demonstrating a fluency with industry trends, news, and business shifts.

• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• 5-7 years of direct experience in the luxury space (brand, agency, studio or publisher).

• 10+ years of relevant experience inside a branded content studio, media, advertising agency or brand in-house agency environment.

• Exceptional presentation skills – a requirement for both internal and external creative presentations.

• Exceptional craft in Design or Art. Demonstrated visual taste and aesthetics.

• Experience ideating and executing in all mediums - print, digital, video, social media.

• Demonstrated experience across a wide range of marketing channels.

• Decipher a creative brief and how it applies to strategy, objectives and creative deliverables.

• Proven track record for outstanding luxury concept ideation and award-winning creative.

• An established network of luxury creative collaborators; ability to make recommendations for vendor talent critical for credibility in the space.

• A track record of fostering teamwork that leads to repeated client business.

• An experienced relationship builder who can manage multiple opinions, and personalities to create an atmosphere of camaraderie and collaboration.

• Strategic thinker who connects the dots in unexpected ways and champions new ideas and ways of working.

Preferred Qualifications:

• Creative experience in other categories (entertainment, culture, general market, etc.)

#LI-Hybrid

REQ-019933

The Audience Deputy, Coverage, will develop and execute strategies for growing and engaging audiences for our journalism. This individual will report to the Newsroom Audience Director and help scale audience insights and reporting across the newsroom.

In this role, you will lead our cohort of audience editors who are embedded directly on desks and propagate best practices broadly across the newsroom. In addition to overseeing our desk audience editor team, you will support the newsroom audience director in advising the masthead on all audience concerns, including regular and real time recommendations on coverage approaches, optimizing distribution strategies and identifying longer-term coverage opportunities.

This is an in-office position, based in New York City and includes regular attendance in the office four days each week. There may be some flexibility to work remotely per your departmental guidance.

Responsibilities

• Manage the team of embedded audience editors, standardize expectations and propagate best practices; foster career growth and skill development
• Identify trending topics and competitive trends, along with coverage and format opportunities that will drive growth and competitive performance
• Interpret data and audience signals to strategically shape how we present stories both on and off our platforms
• Scale audience insights and thinking across the newsroom, ensuring embedded desk editors are effective, collaborative and efficient in planning and analysis
• Ensure daily, weekly and monthly reporting for the masthead and desk heads is actionable, accurate, and efficient, advocating for the biggest real-time opportunities and offering rigorous analysis of performance 
• Act as the primary audience lead for Investigations and major, multi-desk projects from pre- to post-publication, including creating and circulating a promotional playbook that include levers on and off-platform
• Seed editorial experimentation and testing by providing coverage leaders with approaches and structure, organizing experiments into a transparent roadmap, monitoring their progress and regularly communicating results to leadership, including but not limited to monthly masthead and executive presentations
• Liaise with search, social, community, home, notifications, and newsletter teams on breaking news and enterprise
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
• This role reports to the Newsroom Audience Director

Basic Qualifications

• 10+ years of progressive experience in digital journalism, with a demonstrated track record growing audience and implementing audience strategy
• Experience working in a fast-paced news environment
• Demonstrated success in creating and implementing workflow and communication processes for big, cross-functional teams
• Proven experience in managing and mentoring a team of editors or content professionals
• Facility with audience data and making data-informed strategic decisions
• In-depth knowledge of the evolving search and AI landscape, with the ability to spot trends and identify misinformation
• Exceptional writing and editing skills, with knowledge of Times style or the ability to absorb and apply it quickly

Preferred Qualifications:

• Solid understanding of all mainstream and emerging social channels, with a willingness to continuously learn about new platforms
• A dedication to The Times and its journalistic mission

REQ-019995

Job Description

Inspired by the journalism and innovation of the NY Times, T Brand Studio crafts stories that allow brands to make their mark on the world. Our skilled team consists of journalists, copywriters, editors, art directors, creative directors, designers, videographers, producers, program managers, strategists, and developers. They create innovative branded advertising content and custom audio for brands that are embedded in The New York Times platform and its related media offerings.

About the Role

We are looking for an Associate Creative Director who is inspired by culture and the world around them. You will bring a collaborative spirit to your work, while providing guidance, clarity and leadership. You will work on many projects at once with conflicting priority deadlines. You will collaborate with our strategy and media teams to create brand-defining platforms and storytelling that works across digital, audio, video and social. You will contribute to new business/sales development and create meaningful, idea-led work in multiple storytelling methods. You will contribute to new business/sales development and in creating meaningful, idea-led work. You'll concept and write for categories (including healthcare, advocacy, education, innovation, wellness, energy and tech) that require accuracy along with medical, legal and regulatory reviews.

You are comfortable translating product features and medical breakthroughs into compelling stories with a human lens. You also understand how consumer and professional audiences engage with platforms and devices. You are proficient in building strategic frameworks for brands that need both credibility and cultural resonance. Category fluency and strategic thoughtfulness are paramount. This is a hybrid role based in our New York headquarters reporting to the Director, Creative (T Brand Studio). You can typically expect to be in the office 3 days per week.

Responsibilities:

• Develop compelling creative concepts for brands across major markets, including healthcare, hospitals, advocacy, education, innovation, energy and more.
• Ensure your work aligns with The New York Times' editorial tone, while also meeting category-specific goals.
• Collaborate with disciplines across T Brand Studio ranging from video producers, strategists, PMs and sales teams to editors, writers, art directors and designers.
• Develop collaborative relationships with the Strategy, Media and Sales partners to navigate complex client structures.
• Map creative solutions to category insights across industries
• Craft creative storytelling solutions to solve clients' biggest communication challenges. This includes translating complex, technical or regulated subject matter.
• Facilitate the creative and the conceptual framework for all projects.
• Guide a creative vision for a client to fruition.
• Manage the concept strategy which meets the goals of the clients.
• Revise, pivot and rework ideas.
• Ensure that branded content maintains the authenticity, credibility, and tone consistent with The New York Times' editorial environment.
• Partner with Program Management to build scopes of work and project plans that set the team up for success against creative deliverables.
• Provide clear and objective critiques of creative work.
• Present internally and externally to clients.
• Stay informed of innovations, trends and latest discoveries across multiple therapeutic areas.
• Demonstrate support and understanding of our value of journalistic independence and a commitment to our mission to seek the truth and help people understand the world.
• Establish clear parameters around brand and product integration.
• Master NYT ad products and formats to pitch work and creative ecosystems that harness the scope of the full portfolio of brands.

Basic Qualifications:

• 6+ years of experience inside a branded content studio, advertising agency or in-house brand environment.
• Experience presenting concepts to internal and external leadership and teams.
• Copycrafting and conceptual storytelling skills.
• Experience writing in different voices, tones, styles and lengths or experience directing compelling design, typography and visual solutions.
• Experience developing work and creative platforms that build trust, credibility and cultural relevance for brands across different advertiser categories.
• Adapt storytelling to each category's unique goals and constraints, including branded and unbranded pharma advertising.
• Translate complex or high-consideration products (whether in finance, technology, healthcare, or other regulated/technical industries) into compelling and audience-relevant creative that is also medically accurate.
• Experience across different marketing channels.
• Understand digital media audiences and their behaviors.

Preferred Qualifications:

• Experience with the pharma landscape and pharma/healthcare/wellness clients.
• Track record for outstanding concept ideation and award-winning creative.
• Knowledge and genuine interest in the New York Times journalism and brand.

REQ-019967

About the Role

We are seeking analytical talent to turn passion for data and support of world-class journalism into decision-making insights. As part of the Data and Insights Group (DIG), you will join a large community of accomplished analysts who partner with Product, Engineering, and Design teams across the business. You will be embedded within our platforms teams and report to the Director, Data & Insights.

Responsibilities:

• You will write SQL, Python, DBT code to pipeline and analyze big datasets across multiple domains
• You will develop data models, pipelines, infrastructure, and metrics that create evergreen solutions and support the wider analytics team
• You will design and run A/B tests to quantify the effectiveness & business impact of platform enhancements
• You will perform strategic analysis to advise and influence our platform roadmaps
• You will build data visualizations and dashboards to expand self-service access to our insights
• You will develop insights on our push channel, helping to optimize platform capabilities that drive engagements & revenue
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• Advanced proficiency in SQL and experience working with cloud based relational databases (such as BigQuery)
• 3+ years of experience working in product analytics, data science or other data teams
• 3+ years of experience with data visualization tools such as Hex, LookML, PowerBI
• 3+ years of experience in at least one additional scripting language like Python, R, or JavaScript (Python preferred)

Preferred Qualifications:

• 1+ years of experience with version control (Github, code review)
• 1+ years of experience with experimentation and other statistical inference methods
• 1+ years of experience working in dbt
• 1+ years of experience working with a data notebook tools like Jupyter Notebooks
• Familiarity with email & push campaigns + product channel analytics.

REQ-019389

Are you a hands-on, high-energy enablement leader who loves turning sales strategy into repeatable field execution? Do you enjoy driving measurable seller performance through impactful onboarding, coaching, and reinforcement? Are you excited to partner cross-functionally with senior leaders to build and scale a modern enablement function that helps teams win—again and again?

We’re looking for a GTM Field Enablement Manager to design, deliver, and measure live and hybrid onboarding and continuous learning programs that accelerate seller performance across key customer segments. You’ll conduct rigorous needs analyses and apply adult learning principles to translate business priorities into enablement that sticks—connecting skills and behaviors directly to revenue outcomes. You’ll also help scale program effectiveness and efficiency using cutting-edge technologies—including AI tools like ChatGPT (and other AI-assisted productivity tools where helpful)—to deliver high-quality enablement at pace.

At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture.
If this excites you, we invite you to be a part of our innovative team.

You must be work authorized in the United States without the need for employer sponsorship.

The impact you will have:

• Build engaging learning experiences across live workshops, manager-led coaching guides, simulations, role plays, and reinforcement assets
• Create a continuous learning cadence with quarterly themes, segment spotlights, and just-in-time reinforcement
• Facilitate high-impact onboarding sessions in live and hybrid formats that build confidence and capability quickly
• Conduct stakeholder interviews with top and mid-performing reps, sales leaders, and product partners to identify priority skill and behavior gaps
• Analyze win/loss trends, pricing concession patterns, pipeline health, and segment performance to pinpoint enablement opportunities
• Define clear competency outcomes and success measures tied to revenue impact such as ramp time, win rate, deal velocity, pricing integrity, and expansion performance
• Design role-based onboarding and continuous learning pathways that align to segment and product motion
• Pilot programs with targeted cohorts and iterate quickly based on feedback and performance data
• Develop assessments such as certifications, role-play scoring rubrics, knowledge checks, and in-field application exercises
• Coach new sellers through structured 1:1 sessions that diagnose skill gaps, reinforce best practices, and accelerate productivity
• Partner with frontline managers to embed coaching frameworks into weekly 1:1s, pipeline reviews, and forecast rhythms
• Build enablement toolkits that help managers reinforce learning with consistency, transparency, and shared accountability
• Track adoption and outcomes through dashboards and reporting, communicating progress and insights with clarity
• Own program evolution end-to-end by learning fast, acting decisively, and continuously improving what works for the field

What we look for:

• 5+ years of experience in enterprise B2B sales, sales enablement, and/or sales training
• Demonstrated ability to design and deliver onboarding and continuous enablement programs with clear milestones and measurable ramp-to-productivity outcomes
• Strong facilitation capability with experience leading workshops, simulations, and role-based training in live and hybrid environments
• Proven 1:1 coaching experience including call review, skill-gap diagnosis, and structured development planning tied to performance outcomes
• Experience partnering with frontline sales managers to embed coaching behaviors within operating rhythms such as forecast calls and pipeline reviews
• Data-driven approach to measuring enablement impact using revenue and performance metrics
• Clear communication skills with comfort presenting to senior leaders and influencing cross-functional partners
• Learning mindset with a bias toward action, resilience through iteration, and a collaborative approach to solving field problems

Bonus:

• Direct quota-carrying experience and/or frontline sales leadership
• Experience in investment management and/or SaaS, especially in complex, consultative sales cycles
• Background in adult learning methodologies and/or instructional design
• Experience building certification programs or structured sales competency frameworks
• Familiarity with CRM and revenue tooling such as Salesforce, Apollo, or similar for performance insights
• Experience enabling enterprise pricing, negotiation strategy, and value-based selling motions

About Ridgeline

Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.”

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.

Compensation and Benefits

The typical starting compensation range for new hires in this role is listed below.  In select locations (including, the San Francisco Bay Area, CA, and the New York City Metro Area), an alternate range may apply as specified below. 

The typical starting compensation range for this role is: $136,000 to $171,000 OTE 

The typical starting compensation range for this role in the select locations listed above is: $150,000 - $188,000 OTE

Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. 

In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Before Stripe, every growing internet platform had a payments team. Today, every growing internet platform has an Identity team. Identity verification has become core economic infrastructure for online businesses — enabling them to digitally verify their users' identities for fraud prevention, regulatory compliance, and trust and safety purposes.

At Stripe, we're building something more ambitious than a verification product. Our vision is to build the world's most trusted store of verified identities — a single, global, reusable, risk-scored representation of every individual who interacts with Stripe and beyond. This Identity Store becomes a platform with compounding network effects: more verifications enrich the store; a richer store produces better fraud signals; better signals mean lower friction for trusted users; lower friction drives more adoption.

Our product today serves millions of verifications per month for customers like OpenAI, Shopify, and WhatNot, and powers identity verification across multiple internal Stripe products including Fraud, Link, Connect, and Crypto. The problems ahead — adversarial AI and deepfake defense, networked identity infrastructure, progressive verification platforms, and low friction KYC APIs — sit at the frontier of what's possible in identity engineering.

What you’ll do

As a Staff Engineer on the Identity team, you will own the technical direction of one of Stripe's most strategically important product areas. This is not a role defined by task execution — it's a role defined by technical judgment, architectural influence, and the ability to turn an ambitious vision into a reliable, scalable system.

Responsibilities

• Own technical strategy — Define the architecture for Identity's core systems (Identity Store, headless verification platform, fraud detection infrastructure), make build-vs-buy-vs-partner decisions, and surface technical risks before they become customer-facing failures
• Lead 0-1 platform development — Architect net-new systems including the Identity Store, Networked Identity platform, and advanced fraud detection pipeline (behavioral biometrics, deepfake discriminators, adversarial training). Drive the evolution from a hosted-UI product to a headless-API and embedded-components platform
• Drive cross-functional alignment — Be the primary technical voice in roadmap and resourcing discussions. Partner with ML, product, legal, and engineering leads across Risk, Fraud, Link, Connect, and Crypto to ensure Identity's abstractions serve the full breadth of Stripe's product surface
• Raise the technical bar — Set engineering standards across ML, backend, mobile, and front-end; lead design reviews; and mentor senior engineers on the judgment needed to operate a high-stakes, externally-facing product
• Operate with ownership — Be accountable for reliability, scalability, and security of the systems you design — including the observability and alerting that catch model drift and fraud pattern shifts before customers do

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of software engineering experience, including 5+ years of experience in a strategic technical leadership role.
• Experience leading engineering team(s) working on API design, abstractions, frameworks, or client libraries (e.g. building internal or external developer products). 
• Proven track record of delivering pragmatic solutions that accelerate business growth 
• Ability to adjust conversations from high-level discussions to detailed coding 
• Thrives on a high level of autonomy and responsibility 
• Clear and persuasive writing and in-person communication 
• Strong problem-solving skills, critical thinking, determination, and a growth mindset 
• Ability to work effectively with a diverse group of people, genuinely caring for each other and contributing to high level of psychological safety for all team members and partner
• Has experience in a range of software languages and frameworks. Examples of what we work with include:
• Languages: primarily Ruby and Typescript, but also Python, Scala, Java, Go, and SQL (Spark and Trino dialects)
• Frameworks: React, GraphQL Kafka, Protobuf, Airflow, Bazel, Temporal, 
• Others: Mongo, Splunk, Prometheus

Preferred qualifications

• Experience with identity verification, fraud detection, or trust and safety systems — especially systems with adversarial inputs at scale
• Familiarity with ML systems in production: model serving, training pipelines, observability, drift detection, and the feedback loops that keep models accurate under adversarial conditions
• Experience building platform products with multiple consumer types — internal platform teams and external developers — where API backward compatibility and abstraction quality are first-class concerns
• Prior experience with 0-1 product builds: you've started with a blank page and ended with a production system, and you have clear opinions about what makes that process go well or poorly
• Exposure to the technical stack we work with: primarily Ruby and TypeScript on the backend and web, Python for ML and data pipelines, with infrastructure spanning Kafka, Temporal, Protobuf, React, and distributed data stores
• Experience navigating ambiguity in a fast-moving organization — you can make confident technical decisions with incomplete information and update gracefully when new constraints emerge

Why Stripe Identity

• The market is at an inflection point. The global identity verification market is growing at ~15% CAGR, from $12.5B in 2024 to $21.8B by 2028. Competitors have more features today — but none of them have Stripe's moat: payments signals, fraud network, consumer graph, and KYC data spanning the full financial ecosystem. We're building to win the next decade, not the last one.
• The problems are genuinely hard. Adversarial ML against deepfakes and face swaps. Distributed identity graph architecture with real-time freshness requirements. Progressive verification APIs that minimize friction without sacrificing fraud detection accuracy. These are unsolved problems — not just at Stripe, but in the industry.
• You'll work on systems that matter immediately. The verifications we run protect real users from real fraud. When our recall improves by 10 points, that's millions of dollars in prevented fraud losses for customers who rely on us. When our mobile SDK completion rate rises, thousands more legitimate users successfully onboard each month.
• The team is small enough that your judgment shapes the architecture. This isn't a role where you inherit decisions made five years ago. It's a role where the decisions you make in 2026 are the ones the team will build on through 2029.

About the Team

The Strategic Opportunities team is a small, multidisciplinary team of people with diverse backgrounds and experience that report to the CEO. It is responsible for identifying, designing, and leading the execution of value-creating, cross-functional initiatives. The team works directly with senior leadership to build new businesses, address complex or time-sensitive situations, and support the strategic planning processes for the firm.

The Role

As an Analyst on the Strategic Opportunities team, you will report to the Chief of Staff and act as a critical leverage multiplier for the CEO, the Director of Strategic Opportunities, and the Chief of Staff. You will frequently be embedded in the business, working cross-functionally with leaders to solve the firm's messiest problems, capture data, and enable others to make data-driven decisions.

What You’ll Do

Elevate the Operating Rhythm & Executive Leverage

• Manage the company’s operating rhythm, operating one or more of our senior leadership forums and setting the agenda for the firm's most senior leaders.
• Prep the CEO for all key engagements, proactively resolve problems, and deal with issues before they reach the CEO's desk.
• Work with the Chief of Staff to develop compelling content and narratives for the CEO for internal and external consumption, including company presentations, media engagements, and key meetings.

Cross-Firm Collaboration & Planning

• Project manage across large groups of stakeholders, leading meetings and wrangling cross-functional working teams towards a solution.
• Help drive annual planning and OKR tracking across the firm, reporting progress to senior leadership.
• Act as a liaison between senior leadership and working teams to ensure alignment, execution continuity, and the removal of operational inefficiencies.

Drive Strategic Projects 

• Serve as the go-to resource for solving messy, ambiguous problems that must be solved but do not fall neatly into the purview of an existing person’s job description.
• Own operational projects from definition to solutioning to implementation, tackling a variety of ‘0 to 1’ problems and incubating new processes.
• Lead quantitative and qualitative analyses to evaluate business opportunities, investments, and operational changes to support executive decision-making.

Who You Are

• You have 2+ years of experience working in highly cross functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
• You are self-driven; we’d rather have to tell you to slow down than to speed up. You don’t wait on others to solve problems; you proactively step into the gap to offer solutions yourself.
• Critical and first principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions
• You have excellent written and verbal communication skills, with the ability to synthesize complex information into concise, actionable recommendations for senior leadership.
• You have a passion for digging deep into data, problem-solving, and building clear frameworks.
• You have a commitment to the highest ethical standards and can handle sensitive information with discretion.
• Bonus: Experience in the crypto ecosystem, finance, or fintech is a plus.

Compensation:

This is a full-time position with an expected annual compensation of $85,000 - $108,000 for the New York Metro. The actual compensation for a successful candidate may vary based on factors such as skill set, relevant experience, qualifications, and other relevant factors.  This position also offers other forms of compensation and benefits consisting of overtime compensation (when applicable), relocation assistance (if applicable), performance-linked bonus, paid time off (including sick time) benefits, paid Company holidays, participation in the Company’s equity and 401k retirement plan, competitive employee health, dental, and vision benefits each subject to the terms and conditions of the governing plan documents and Company policies.

About the Role

The Strategy & Operations team is the "API" through which company strategy, operating rigor, and ways of working are translated into execution across Flex. As Senior Director of Strategy & Operations for the Housing division, you will serve as the most senior embedded operator within one of Flex's most strategically critical business units.

This role is distinct in its mandate: you are not a team builder or central function leader. You are a hands-on, high-ownership strategic operator embedded in the Housing division, working as the primary S&O interface between Housing and the Revenue organization. You will own the most complex, highest-stakes initiatives at the intersection of property partnerships, consumer growth, and cross-functional execution — including standing up Flex's efforts to leverage its property network to drive consumer awareness and adoption at scale.

You will report to the Chief Business Officer and work in close partnership with the GM of Housing and the Revenue leadership team. This is a rare opportunity to shape a consequential growth motion at a fast-growing fintech company, with direct exposure to executive leadership and meaningful influence over company direction.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ/SF area, you may be eligible for our relocation assistance program.

What You'll Do

• Serve as the primary strategic and operational interface between the Housing division and the Revenue organization, ensuring tight alignment on goals, priorities, and execution
• Own the top-down strategic framing and operating model for better aligning Flex’s sales motion to revenue-driving outcomes, optimizing the company's partner relationships into a scalable engine for increasing renter awareness and adoption
• Define and drive the go-to-market playbook for leveraging Housing partnerships to reach consumers at the right time and place, working cross-functionally with Revenue, Marketing, and Product to bring it to life
• Build and manage the operating mechanisms—frameworks, cadences, data infrastructure, decision rights—that enable Housing and Revenue to execute together with speed and clarity
• Serve as a trusted thought partner to the GM of Housing and Revenue leadership on their highest-stakes challenges
• Proactively identify operational gaps and build the systems to close them before they become bottlenecks

Who You Are

• 12+ years of professional experience, with a track record spanning management consulting and/or senior strategy, biz ops, or chief of staff roles at high-growth companies
• Deep experience at the intersection of partnerships, go-to-market, or consumer growth - you understand how to build and operationalize a business motion that bridges supply-side assets and demand-side goals
• Exceptional conceptual thinker who moves fluidly across levels of abstraction—from strategic framing to execution mechanics—without losing altitude
• Proven ability to lead high-stakes cross-functional work at scale, with the credibility and interpersonal skill to align senior stakeholders across organizational boundaries
• Comfortable operating in ambiguity and partial information - you structure complex problems quickly, move with urgency, and revise as you learn
• Superior written and verbal communicator - your memos are clear and well-argued, your verbal communication is confident and direct
• Advanced financial modeling and quantitative analysis skills; fluent in the numbers behind a growth business
• Strong bias for action, high bar for your own work product, and obsessive attention to detail
• AI-first in how you work - you default to AI tools to accelerate research, analysis, synthesis, and communication, and you have a demonstrated track record of meaningfully changing how a team operates through applied AI adoption
• NYC-based and comfortable working from our Flatiron office 3+ days per week

Nice to Have

• Experience in fintech, lending, consumer payments, or proptech
• Prior experience at a top-tier consultancy
• Familiarity with the operational rhythms of a growth stage company 
• Experience building or scaling a partnerships-led or property network-driven growth motion

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $264,000-330,000.

Please note: This position is not eligible for immigration sponsorship. 

Company Overview

We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation.

If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment.

Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark. 

AI Governance Team, Responsible AI/ML Data Scientist

We are seeking a Vice President, Responsible AI/ML Data Scientist on our AI Governance Team who combines technical expertise in Data Science and Machine Learning with a strong advisory lens to help drive trustworthy AI solution development across Accordion's practices. In this role, you will serve as an internal subject matter expert, embedding responsible AI principles and controls across the AI development lifecycle to drive validated, explainable, compliant, and auditable AI solutions. Drawing on your experience with AI policy, regulatory standards, and testing methodologies, you will translate governance requirements into actionable and testable playbooks that teams across the business can apply consistently. This position is critical to co-designing AI solutions with embedded Responsible AI practices aligned to Accordion's AI Governance principles. As Accordion scales AI capabilities across its practice areas, this role will provide the validation rigor and oversight needed to ensure we develop AI solutions our clients and firm can trust.

This position must be based in our New York City, Chicago, or San Francisco office and is a hybrid role with the flexibility to work remotely 2 days a week.

This position is not eligible for immigration sponsorship.

What You’ll Do:

Governance & Technical Standards

• Translate AI governance, regulatory, and compliance requirements into testable operational Responsible AI playbooks with quantifiable standards for transparency, accuracy, fairness, privacy, and accountability — tailored to Accordion's AI solutions and business model
• Develop frameworks and guidance supporting systematic evaluation, testing, and risk mitigation that enable auditability, lineage, and transparent decision records
• Build evaluation frameworks that guide data scientists and engineering teams in developing, testing, and monitoring AI systems requirements; define mitigation strategies, detection methodologies, and acceptability thresholds
• Develop and implement testing principles for bias detection, model robustness evaluation, privacy preservation, and AI/privacy regulation alignment across different AI architectures and data types
• Establish benchmarks and governance processes aligned with industry standards (e.g., NIST AI RMF, EU AI Act, ISO 42001) that enable auditable AI transparency and explainability against applicable regulations and Accordion standards

Testing & Validation

• Collaborate with data science and engineering teams across our AI solution practices to embed responsible AI controls throughout the development lifecycle
• Develop repeatable testing and validation playbooks and evaluation frameworks for use across practice areas
• Pressure test AI solutions for accuracy, reliability, and trustworthiness, including output anomaly detection, logging, and observability mechanisms
• Develop methods to produce model cards and support audit trails for outputs across Accordion's business practice pillars and Client solutions

Cross-Functional Advisory

• Act as the firm's internal subject matter expert on Responsible AI topics including algorithmic fairness, transparency, privacy preservation, safety protocols, and risk mitigation strategies across the AI lifecycle
• Partner with Legal/Privacy/Risk, Technology, and D&A teams to translate regulatory requirements into actionable and measurable controls and governance structures
• Collaborate with teams developing AI solutions on risk-informed design decisions — advising on model selection, testing approaches, and appropriate guardrails
• Establish Responsible AI frameworks and operational playbooks that demonstrate alignment with evolving AI regulations (e.g., EU AI Act, GDPR, CCPA) and sector-specific requirements
• Monitor emerging AI regulations, industry standards, and responsible AI methodologies — translating insights into actionable internal design guidance
• Where applicable, support higher-risk or higher-profile engagements and AI product development where rigorous testing and evaluation of AI solutions is required

You Have:

• 5+ years of hands-on experience in data and ML, including developing, deploying, and evaluating solutions using a range of skillsets (e.g., statistics, machine learning, NLP, data visualization)
• Bachelor's degree in Computer Science, Data Science, Information Systems, Mathematics, Engineering, Statistics, or a related quantitative field
• Proven technical experience in regulated or complex industries with demonstrated collaboration across Legal/Risk/Compliance, Security, and AI/ML engineering teams
• Track record of operationalizing responsible AI through technical development frameworks, testing protocols, and quantitative evaluation that embed fairness, transparency, and accountability into production AI systems
• Strong programming proficiency in Python, R, or similar languages, with experience in ML frameworks and responsible AI tooling
• Understanding of AI and privacy regulations and standards — including EU AI Act, NIST AI RMF, GDPR, CCPA, and ISO 42001 — and the ability to translate regulatory mandates into technical controls
• Exceptional communication skills with the ability to convey complex technical and regulatory considerations to non-technical stakeholders, including leadership and cross-functional teams

Preferred Qualifications:

• Advanced degree (Master's) in Computer Science, Data Science, Statistics, Information Systems, Engineering, or a related quantitative discipline
• Consulting experience at a leading management or professional services firm
• Direct experience working with Legal/Privacy/Compliance teams on AI, data governance, or emerging technology matters
• Familiarity with responsible AI tooling, red teaming platforms, or model evaluation frameworks

You Are:

• Energized by ensuring AI systems that solve complex business challenges are built responsibly — with fairness, accuracy, transparency, and privacy by design embedded from the start
• A cross-functional collaborator who navigates matrixed organizational dynamics, working seamlessly with Legal/Risk/Compliance, Technology/Engineering, and business teams to establish AI principles, governance playbooks, and technical roadmaps
• A clear communicator who can translate AI governance concepts and technical risk findings into language that resonates with non-technical stakeholders and leadership
• A proactive problem-solver who thrives on staying ahead of AI governance expectations and emerging regulations — and can turn frameworks into practical controls
• An adaptive contributor who embraces the pace of consulting, working across diverse sectors and practice areas

The annual salary for this role ranges from: $160,000 to $175,000 + benefits. This role is also eligible for bonuses, based on individual and company performance. Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to, geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity. 

Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

#LI-HA1

Director, Formulation Sales – East Coast

Location: Remote

Reports To: Chief Commercial Officer

Type: Full-Time

Salary Range: USD $140,000–$175,000 per annum (base) + performance-based incentives, commensurate with experience

MAKE YOUR DEBUT

About Debut

Debut is a vertically integrated biotechnology company pioneering the next generation of high-performance cosmetic active ingredients. We combine AI-driven discovery with proprietary bioprocessing to develop the highest performing and clinically proven active ingredients that outperform conventionally sourced alternatives. From molecule to market, Debut controls the full value chain: ingredient discovery, formulation science, clinical validation, and scaled manufacturing delivering novel active ingredients to the global beauty industry faster and with better efficacy data than traditional suppliers.

Summary

Debut is seeking a commercially driven, highly connected Director of Formulation Sales to own and grow our East Coast formulation business. This is a hunter and closer role focused exclusively on selling custom-developed finished formulations to beauty brands, not an ingredient sales role. The right candidate has spent their career inside the beauty contract manufacturing ecosystem, knows how prestige and emerging brands buy, and understands how to move a formulation brief from first conversation to signed commercial agreement. The ideal candidate is deeply embedded in the East Coast beauty community, with active beauty relationships. They will carry an established book of brand relationships, arrive ready to engage immediately, and be comfortable presenting to a VP of Product Development. Reporting directly to the Chief Commercial Officer, this person will serve as Debut’s primary commercial driver for East Coast formulation revenue.

Essential Functions

• Own and drive Debut’s East Coast formulation sales strategy, with full accountability for revenue achievement and expansion of the active customer base across prestige, masstige, and indie beauty segments in the East Coast market.
• Leverage an existing, active network of decision-maker relationships at major beauty brands with a concentration in East Coast-headquartered prestige, masstige and indie brands including VP-level and above contacts in product development, R&D, and procurement, to open doors, secure formulation briefs, and accelerate commercial cycles. Proactively identify, prioritize, and pursue new brand partnerships across skincare and color cosmetics to continuously expand Debut’s East Coast brand portfolio.
• Lead the full formulation sales cycle from initial brand engagement through briefing, proposal, sampling, pricing, and first production purchase order, coordinating closely with Debut’s R&D, Operations and formulation teams throughout. Awarded formulations are manufactured and filled by Debut’s CM partners, and this role is responsible for managing a smooth commercial handoff to ensure seamless execution.
• Develop deep understanding of each brand customer’s NPD roadmap, franchise architecture, launch/portfolio priorities and translate that intelligence into tailored product/formulation proposals that integrate Debut’s active ingredient platform.
• Represent Debut at US and international industry trade shows, brand summits, and brand innovation strategy sessions. Plan and execute brand-facing activations in coordination with the marketing and R&D teams ensuring Debut’s custom formulation capabilities are compellingly presented.
• Build and maintain a rigorous, accurate sales pipeline detailed in Debut’s CRM, providing the CCO with clear visibility into project status, revenue forecasts, and market intelligence on a regular cadence.
• Serve as a trusted commercial partner to brand customers throughout the product development lifecycle, managing the relationship from initial briefing through launch and beyond with the goal of securing repeat ongoing business. Translate market feedback including brand needs, competitive dynamics, and formulation trends into actionable insights that inform Debut’s formulation roadmap, and collaborate cross-functionally with R&D, operations, and the broader commercial team to ensure brand commitments are met.
• Operate with a high degree of autonomy and entrepreneurial urgency in a fast-moving, early-stage commercial environment, building a strong project pipeline while simultaneously closing business.

Education and Experience

The successful candidate will have a genuine passion for beauty and deep roots in the Prestige, Masstige and Indie beauty world. They are a product user, a relationship builder, and a closer.  Someone who understands how brands think and can credibly represent Debut’s formulation capabilities at every stage of the NPD process. They are organized, resilient, and motivated by winning. A bachelor’s degree is required; a background in cosmetic science, chemistry, or product development is a strong plus.

• 8+ years of experience in sales or in beauty product development within the contract manufacturing field or ingredient sales, with a meaningful portion of that time spent selling formulation or custom development services directly to beauty brands.
• Established, active network of decision-maker relationships at major beauty brands, with meaningful concentration in West Coast-headquartered companies across skincare and/or color cosmetics. Candidates must be able to demonstrate existing, active brand relationships, not historical contacts in their application materials.
• Customer-centric mindset with the ability to act as a true extension of a brand’s product development team. Strong interpersonal skills and a natural ability to build trust at every level of an organization.
• Demonstrated track record of meeting and exceeding revenue targets in a B2B formulation or contract manufacturing sales role, with experience managing complex sales cycles from prospecting through to contract execution.
• Strong technical fluency sufficient to engage credibly with brand R&D and product development teams on formulation performance, ingredient claims, and product development timelines without needing to be a chemist.
• Exceptional communication, presentation, and negotiation skills, with the ability to craft and deliver compelling product narratives tailored to brand-specific business priorities. Assertive and confident in closing.
• Willingness and ability to travel domestically and internationally as business needs require, including attendance at Debut’s innovation shows or key industry trade shows.
• Proficiency with CRM platforms (Monday, Salesforce or equivalent) and demonstrated discipline in pipeline management and forecasting. Accountable, KPI-focused, and goal-oriented.
• Experience working in or alongside an early-stage, high-growth company is a plus. Comfort operating in an environment where structure is still being built is essential. Self-motivated, proactive, and able to manage multiple priorities against tight timelines.

Essential Physical Characteristics

The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.

• Frequent sitting, standing, and walking during customer meetings, trade shows, and extended travel.
• Repetitive use of hands to operate computers, mobile devices, and presentation equipment.
• Ability to carry and transport sales materials and samples weighing up to 30 pounds.
• Frequent domestic and international air travel.
• Ability to navigate diverse physical environments including manufacturing facilities, trade show floors, and customer offices.

Condition of Employment

As part of Debut’s pre-employment process, prospective candidates will undergo a background check prior to beginning employment. Additional types of background investigations may be conducted based on the job-related activities of the position.

Debut is an equal opportunity employer. All applicants will be considered for employment without attention to age, nationality, sex, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability, or mental health conditions. Employment decisions at Debut are based on merit, qualifications, and business needs.

Mission

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

• Own the full sales cycle from prospecting through close for mid-market and enterprise accounts
• Run technically deep discovery calls to understand customer use cases, tech stack, and integration requirements
• Build and demo custom voice agent prototypes during the sales process to accelerate buy-in
• Partner with Forward Deployed Engineers to ensure a seamless handoff from sale to onboarding
• Develop GTM playbooks, messaging, and outbound strategies to help SIMBA break into new verticals
• Represent customer needs internally, influencing product roadmap and packaging decisions
• Maintain a clean pipeline in CRM and accurately forecast revenue

• 3–6 years of experience in a sales, account executive, or GTM role at a technical B2B company
• Track record of closing deals with both technical buyers (CTOs, engineers) and business stakeholders
• Comfortable getting hands-on with APIs and no-code/low-code tools to build compelling demos
• Strong understanding of the AI/ML or voice technology landscape — you follow this space closely
• Exceptional communicator who can simplify complex technical concepts without losing their depth
• Highly self-directed with strong pipeline discipline and a bias toward action

• Experience selling AI, voice, or conversational technology
• Familiarity with telephony infrastructure, contact centers, or customer experience platforms
• Prior experience in a forward deployment or solutions engineering capacity
• Multilingual or experience selling into international markets

• Sell a product that genuinely impresses prospects — sub-second latency and 71+ languages speaks for itself
• High ownership role with direct input on GTM strategy and positioning
• Work alongside a team that stays embedded with customers, so you're never selling something that doesn't deliver
• Competitive base + commission, equity, and benefits
• Fast-moving startup environment where your wins have outsized impact

The United States Salary range for this role is - $105,000–$140,000 base salary. On-target earnings of $150,000–$200,000.  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Who You Are

You're an operations leader who sees this moment in operations for what it is: a rare inflection point where AI and automation are reshaping what's possible, and where the leaders who move first will define the next generation of operational excellence. You bring deep expertise in standards, systems, and process design, paired with the vision to imagine what operations can become and the discipline to get there. You've built operational infrastructure before: the SOPs, controls, systems, KPI frameworks, and governance cadences that turn a high-performing team into a high-performing organization. You're a builder at heart, energized by creating structure where there isn't any, and you lead teams through ambiguity and change with conviction and clarity. You influence across the organization, earning trust, driving adoption, and making change stick even where you don't have direct authority. You're also a natural connector between Operations and the partners across Technology, Customer Success, Revenue, and Finance who are critical to making the company's transformation agenda real.

Your Success Profile

As the Senior Director of Central Operations, you will lead the transformation of our Operations organization at one of the most exciting moments in the function's history. You will build the operational backbone that sets the standards, systems, and capabilities for how the organization works, and you will lead the AI and automation agenda that will fundamentally reshape how operations gets done. This is a rare opportunity to stand up a centralized function from the ground up, shape its vision, and drive change that will be felt across every team in Operations.

You will own a portfolio of centralized functions including operational excellence, data and KPIs, third-party systems, AI and automation transformation, and learning and development. You will elevate Central Operations as the strategic engine that raises the performance bar across the entire organization and positions Operations as a competitive advantage for the business.

LEAD THE TRANSFORMATION AND AUTOMATION AGENDA

• Lead the Operations transformation agenda at a pivotal moment, with a particular focus on identifying, prioritizing, and deploying AI and automation solutions that fundamentally reshape how the organization operates.
• Reimagine long-standing workflows and unlock step-change improvements in efficiency, quality, and speed.
• Serve as the primary Operations liaison for company-wide automation and AI initiatives, partnering with Technology, Customer Success, Revenue, and Finance to identify shared opportunities, align on priorities, and ensure that what gets built reflects operational realities and scales across functions.
• Build a change management muscle within the org to ensure transformation sticks, focusing on how teams embrace and adopt change, not only what gets shipped.

BUILD AND LEAD THE CENTRAL OPERATIONS TEAM

• Build, develop, and retain a lean, high-performing team, setting a high bar for excellence and creating an environment where people take ownership and do their best work.
• Set a clear strategic vision, aligning the team around shared goals and fostering a culture of accountability and continuous improvement.

DRIVE OPERATIONAL EXCELLENCE ACROSS THE ORGANIZATION

• Define and maintain the standards framework for the Operations org, including SOPs, controls, and quality benchmarks, ensuring consistency and accountability across all ops teams.
• Drive continuous process improvement, identifying and closing gaps between how work is designed and how it gets done in practice.
• Build and manage a governance cadence that keeps standards current as the business evolves.

OWN DATA, KPIs, AND OPERATIONAL REPORTING

• Own the KPI framework for Operations, including metric definitions, ownership, and target-setting in partnership with ops leadership.
• Ensure the org has timely, reliable, and actionable reporting, overseeing dashboards and data quality across operational functions.
• Serve as the authoritative source for how Operations measures success.

GOVERN SYSTEMS AND TOOLS

• Own the Operations tool stack, including configuration, governance, vendor relationships, and license management across third-party platforms.
• Ensure tooling reflects and reinforces the processes the team standardizes, and that changes in process are reflected in how tools are configured.
• Evaluate and introduce new tools in partnership with IT and Engineering as the org's needs evolve.

BUILD THE LEARNING AND DEVELOPMENT FOUNDATION

• Own L&D for the Operations organization, including onboarding, skills development, manager training, and the capability programs needed to support transformation initiatives.
• Ensure that as tools and processes evolve, the team's skills evolve with them, preparing the org for a future where AI and automation are embedded in how work gets done.
• Build scalable L&D infrastructure rather than one-off programs.

How You Will Do Your Work 

As Senior Director of Central Operations, how results are achieved is as important as what you achieve. You'll demonstrate:

Vision and Forward-Looking Leadership: You anticipate where operations is going before others see it and position your team to lead rather than react. You think in systems, connect near-term execution to long-term capability, and make bold bets on where the organization needs to go.

Decisive, Data-Driven Leadership: You define what good looks like before measuring it. You use analytics and operational insights to set standards, track performance, and drive improvements across the org. You hold the line on data quality and metric integrity even when it's inconvenient.

Change Management and Transformation: You know that shipping a solution is only half the job. You lead the shift toward automated, AI-enabled operations and bring teams along through change, building the adoption muscle that makes transformation stick.

Horizontal Leadership and Influence: You drive outcomes across teams you don't own. You build credibility through expertise, earn trust through follow-through, and shape standards and practices org-wide through partnership rather than positional authority.

Inclusive, Growth-Oriented Leadership: Foster psychological safety, encourage diverse perspectives, and develop emerging leaders across your team.

Qualifications

• 10+ years of experience in operations, business operations, product, or a related function, with at least 3-5 years leading teams.
• Demonstrated success building operational infrastructure (SOPs, KPIs, controls frameworks) in a fast-growing or scaling organization.
• Proven track record leading transformation or automation initiatives, including hands-on experience evaluating, deploying, or governing AI or process automation tools in an operational context.
• Strong analytical skills with the ability to define metrics, oversee data quality, and turn reporting into actionable insights.
• Hands-on experience owning and governing operational tools and third-party platforms.
• Experience building or overseeing L&D programs, particularly in an operations context.
• Exceptional influencing and communication skills, with a proven ability to drive change across teams outside of direct ownership and influence at the executive level.
• Experience operating in a compliance-adjacent, regulated, or high-stakes service environment where quality and accuracy have direct customer or legal impact is a plus.
• Familiarity with process improvement methodologies (Lean, Six Sigma, or equivalent) is a plus.

This role is based in our New York City headquarters. The base wage range for this position will be $240,000 - $310,000 annually.

#LI-Hybrid #LI-SD1

About the Role

Gusto is looking for a Paid Social Marketing Lead to own our paid social program end-to-end, from brand awareness through conversion, across social channels such as Meta, LinkedIn, Reddit, and TikTok. This is a high-visibility, high-impact role at the intersection of performance marketing, creative strategy, and AI-powered workflow design. You will serve as the strategic lead for paid acquisition across paid social and adjacent channels, setting the framework for how paid media operates within Gusto's demand generation engine. You'll have full strategic and creative latitude over one of Gusto's most important acquisition channels, with direct influence on pipeline and revenue. If you're a full-funnel paid social operator who thinks in systems, holds creative and data rigor in equal measure, and uses AI as a genuine daily tool, we want to meet you.

About the Team

As a member of Gusto’s Demand Generation team, you will be embedded specifically within Paid Acquisition, a focused group responsible for driving awareness and pipeline through paid media. This team operates with high autonomy, a bias for experimentation, and a culture of cross-functional partnership. We hold ourselves to a high standard, move fast, and genuinely believe that being AI-native is part of what it means to do this job well today.

Here's what you'll do day-to-day:

• Own paid social strategy and execution across Meta, LinkedIn, Reddit, Quora, and TikTok, driving full-funnel campaigns from brand awareness through retargeting and conversion, with accountability to pipeline and revenue targets.
• Manage significant, multi-million dollar budgets with rigor, including campaign pacing, forecasting, budget-vs-actuals analysis, and making the case for paid social investment in imperfect attribution environments.
• Define and socialize Gusto's paid acquisition measurement framework, including attribution philosophy and budget allocation principles, establishing this as the standard for the broader marketing team.
• Lead creative strategy and testing at scale: briefing creative studios and agencies, structuring meaningful experiments, interpreting complex data sets to drive actionable insights, and building a clear learning roadmap.
• Act as Gusto's internal subject matter expert on paid social and AI-powered marketing workflows, developing playbooks and frameworks adopted across the marketing org.
• Partner with Web Marketing to align on landing page strategy, message match, and post-click conversion, because paid social performance doesn't end at the click.
• Manage agencies and contractors, and an IC by setting clear expectations, reviewing quality, and holding partners accountable to results.
• Use AI tools as a consistent, habitual part of your workflow: generating campaign briefs, developing copy variants, accelerating audience research, and building reusable systems that raise the bar for the whole team.
• Collaborate cross-functionally with Integrated Marketing, Communications, and Web to align paid social with integrated campaigns, product launches, and earned media moments, and bring performance data back upstream to influence creative production and asset strategy.

Here's what we're looking for:

• 12+ years of paid social experience or equivalent at a B2B SaaS, performance marketing agency, or high-growth consumer organization.
• Full-funnel ownership across two or more major paid social platforms (Meta, LinkedIn, Reddit, Quora, TikTok) with significant budget responsibility and a track record of driving measurable pipeline impact.
• Demonstrated experience managing external agencies and/or contractors, setting expectations, measuring performance, and holding partners to a high bar.
• Strong creative strategy and testing instincts: you know how to structure a test, distinguish a learning from a result, and translate performance data into creative direction.
• AI-fluent in practice, not just in theory; you use AI tools consistently in your day-to-day workflow to accelerate briefs, copy, and analysis, and have a track record of implementing AI-driven efficiencies for your team.
• Excellent cross-functional collaborator who can translate integrated briefs into paid social strategy, advocate for what the channel needs, and work effectively alongside brand, web, and comms partners.
• You are analytical and data-driven, with a clear point of view on attribution in imperfect measurement environments and comfort communicating paid social's contribution to business outcomes.

Compensation

Our cash compensation amount for this role is $151,020/yr to $180,000/yr in Denver, Phoenix/Scottsdale, Las Vegas, Chicago, and Atlanta, and $177,550/yr to $210,000/yr for San Francisco & New York. The cash compensation range for Toronto is (CAD) $134,285 - $158,000. Final offer amounts are determined by multiple factors including candidate location, experience and expertise, and may vary from the amounts listed above.

The Opportunity

Gusto Embedded Payroll (GEP) is one of Gusto's highest-growth bets — a platform business that enables software companies to offer Gusto-powered payroll directly within their own products. We're looking for a Head of Partner Growth to lead the team responsible for making our embedded partners successful: driving go-to-market execution, growing partner revenue, and building the operational and strategic frameworks that will scale this business toward $100M+.

This is a player-coach leadership role. You'll manage a cross-functional team spanning Partner Success Management (PSM) and Partner enablement— while also staying deeply hands-on with our most strategic partner relationships. You'll own the partner growth playbook end-to-end: from GTM planning and launch sequencing through ongoing optimization, escalation management, and executive relationship development.

Gusto's partnerships organization focuses on evaluating and executing strategic partnerships in new categories. Gusto Embedded Payroll allows us to bring our people platform to thousands more businesses than those we serve directly and will play a key role in Gusto's growth.

What It's Like to Work in This Role

Lead & Develop

• Build, lead, and develop a high-performing team of Partner Success Managers and Partner Enablement
• Set the operational rhythm for the partner growth function — including planning cadences, escalation workflows, and performance management
• Coach team members on partner strategy, executive communication, and cross-functional navigation
• Drive Enablement with the ideation, creation, and execution of enablement frameworks and materials.
• Drive AI fluency across the team — embedding AI tools and workflows into day-to-day partner operations, GTM planning, and internal knowledge management to accelerate output and decision quality

Strategize & Plan

• Own the partner growth strategy across the GEP portfolio, including partner segmentation, prioritization, and resource allocation
• Develop and maintain per-partner operating plans with clear success metrics, in collaboration with Product, Engineering, Marketing, and Sales Enablement
• Build repeatable GTM playbooks — covering co-marketing motions, sales enablement, content roadmaps, and launch sequencing — tailored to each partner's distribution model and ICP
• Translate portfolio-level data (revenue, attach rates, funnel performance) into strategic narratives for leadership

Operate & Execute

• Drive success for our partners and their end customers through adoption, activation, and retention of Gusto-powered embedded products
• Own the full marketing funnel and sales motion with partners — from top-of-funnel demand generation through conversion, onboarding, and expansion
• Manage complex, high-stakes partner relationships directly — including contract negotiations, executive escalations, and cross-functional alignment on roadmap priorities
• Lead partner incident response and escalation management with structured, cross-functional workflows

Build for Scale

• Create and expand the feedback loop between partners, their end users, and Gusto's internal product, marketing, engineering, and operations teams
• Design frameworks, templates, and processes that enable the team to manage a growing partner portfolio without linear headcount growth
• Identify and implement AI-powered workflows and tools that improve team efficiency, partner reporting, and knowledge management

What We're Looking For

• 12-15 years of experience, with 8+ years in a people management role and 7+ years in partner-facing or channel-facing roles
• Partner-side perspective: Has operated on the partner or channel side of the table — understands how partners evaluate, prioritize, and activate embedded or referral relationships
• Farmer mentality: Wired to grow and deepen existing partner relationships through trust-building, strategic account planning, and proactive expansion — not just hunting new deals
• Methodical operator: Builds repeatable playbooks, escalation frameworks, and operational rhythms rather than relying on one-off heroics. Strong systems thinker
• GTM playbook experience: Hands-on experience building go-to-market plans from scratch — including co-marketing, keyword strategies, content roadmaps, and launch sequencing
• Full-funnel fluency: Understands the complete marketing and sales journey from demand gen through conversion, activation, and retention. Can diagnose where a partner motion is leaking value and prescribe the right intervention
• AI fluency: Actively uses AI tools (e.g., LLMs, automation platforms) to accelerate workflows, improve decision quality, and build team capability. Comfortable leading an AI adoption agenda within a team
• Executive communicator: Strong ghostwriter and strategic communicator who can represent the partnership function credibly with C-suite stakeholders — both internally and at partner organizations
• Strong sense of ownership and resilience: Thrives in ambiguity, takes initiative, and drives outcomes without waiting for permission
• Exceptional written and verbal communication: Can shift register fluently between partner-facing emails, internal Slack, leadership documents, and board-level narratives

Strong Nice-to-Haves

• Experience with embedded or platform business models (APIs, developer tools, B2B2B)
• Knowledge of payroll, HR tech, or fintech software ecosystems
• Experience managing partner P&Ls, cost-to-manage models, or portfolio-level financial analysis
• "Gets" the building-mode opportunity — has scaled a partner function from early stage, not just inherited a mature program

Our cash compensation amount for this role is targeted at:
$230,215 - $270,500 in San Francisco, CA; New York, NY 
$195,745 - $230,000 in Denver, CO;  Phoenix, AZ; Atlanta, GA; Chicago, IL; Las Vegas, NV

If you are outside of the geographic areas above, your application will not be considered at this time.

Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the Role:

Gusto is looking for a builder to take on the role of Head of AI-Native Talent Systems as we rethink how people grow in an AI-native company. This role is about designing the systems that shape growth day to day. Not courses. Not programs. The actual mechanics of work. Onboarding, feedback, performance reviews, promotion decisions, and leadership expectations should all help people get better by default, without needing special events or extra effort. You will be responsible for building new architecture and tearing down what no longer serves us. AI will be a core part of how you do this, not as a concept, but as a practical tool for reflection, coaching, skill building, and clarity. The goal is simple but hard: make growth obvious, continuous, and hard to avoid. This is a role for someone who wants to build something durable, test it in the real world, and keep improving it. If it works, others will copy it. If it doesn’t, you’ll learn fast and fix it.

About the Team:

The Talent Development team sits within the Gustie Engagement Team, with a shared purpose: to help Gusties write the best chapters of their careers. We do this by designing the conditions that create clarity, connection, and commitment across the employee journey, not through programs, but through how work actually happens.

Here’s what you’ll do day-to-day:

(The day-to-day will change. That’s part of the job.)

• Own the Gustie growth system at Gusto, from onboarding through executive leadership, with AI embedded at its core
• Redesign moments like feedback, performance reviews, and promotion decisions so AI actively helps people reflect, learn, and improve in real time
• Treat AI as a design partner in growth, deciding deliberately where it should lead, where it should support, and where humans stay firmly in charge
• Build development directly into the flow of work, with AI reducing friction, surfacing insights, and prompting better decisions
• Prototype, test, and ship AI-enabled changes that meaningfully improve how people grow here
• Define new AI-native standards for leadership development, coaching, and skill building
• Create feedback loops and signals, powered by AI, that make growth, readiness, and leadership effectiveness visible as the company evolves
• Continuously revisit what belongs in code, what belongs in judgment, and how the boundary should shift over time

Here’s what we're looking for:

(If you’ve done this before, you’ll recognize yourself.)

• You’ve built something that changed how people actually worked. It might have been called talent, product, systems, or something else entirely, but it moved behavior, not just decks.
• You believe the walls are hollow and you don’t assume systems are fixed just because they look finished.
  You get impatient with patchwork solutions and prefer fixing the system instead.
• You’re comfortable starting without a playbook and writing one as you go.
• You already use AI as part of how you think and work, not as a talking point or side project.
• You can hold a long-term point of view while shipping fast and putting real things into the world.
• You have strong opinions about what good looks like, and you’re willing to change them when reality disagrees.
• You care deeply about how people grow, especially when things are changing quickly or breaking in interesting ways.

People who fit this role often have 10–12 years of relevant experience, but we care far more about what you’ve built than how your resume is labeled.

What does success look like?

A year into this role, growth at Gusto is no longer something people are asked to manage on top of their jobs. It is something the company’s systems quietly and consistently do. The everyday work of the company generates signal by default. Decisions, docs, code, customer interactions, feedback, and leadership moments all leave usable traces. Those signals are captured and interpreted as work happens, then reflected back in ways that help people see patterns, progress, and gaps without needing to reconstruct the past or advocate for themselves. Growth becomes legible. Learning is no longer organized around classes, curricula, or moments on a calendar. Instead, it exists as an always-on environment woven into how work gets done. People can quickly see examples of strong judgment, understand what “good” looks like in context, and explore how similar problems have been solved before. AI makes this possible at scale by synthesizing real examples, answering questions in the moment, connecting people to relevant expertise, and turning individual insight into shared capability. Over time, development feels less like an intervention and more like a natural byproduct of doing the work. People pull what they need when they need it. Leaders spend less time explaining expectations and more time reinforcing them. The system improves with use, because every interaction adds clarity rather than noise. Importantly, the system has a point of view. It creates gentle pressure in the right places and removes friction in the wrong ones. It makes certain behaviors easier, others harder, and does so through design rather than persuasion. Standards become clear not because they are stated repeatedly, but because the environment reinforces them. At that point, this work no longer resembles traditional Talent Development or Performance Management. It looks like core infrastructure for a company that expects to keep changing, and expects its people to keep pace not through heroics, but through design.

Our cash compensation amount for this role is $150,000 /year  to $180,000 /year in Denver & most major metro locations, and $177,000/year to $210,000 /year for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

About Design at Gusto 

Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We're a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don't care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.

We are building an AI-native design organization — and we mean that seriously. We're looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn't a future aspiration — it's how we work now, and it's changing what the design role looks like at Gusto and across the industry.

About the role:

We’re hiring a Principal Product Designer to lead AI design across Gusto.

This is one of the most senior individual contributor design roles at the company. You’ll define how AI works, behaves, and earns trust across the Gusto platform – starting with Gus, our AI conversational assistant, and expanding into AI-powered workflows embedded in payroll, benefits, HR, and beyond. You’ll shape the interaction model, UX principles, and product direction for AI across Gusto. You will work with senior Product and Engineering leaders to define our AI portfolio. You will develop important AI features that customers will consider and you’ll ship high-impact, customer-facing AI capabilities that help our customers get their work done faster and more effectively, while building their trust in Gusto. These features will help customers finish their tasks faster and build their trust in Gusto.

This role is both strategic and hands-on. We’re looking for someone who can set a long-term UX vision for AI and turn it into real, shipped product that meaningfully improves how small businesses get work done.

Here’s what you’ll do day-to-day:

• Define and evolve the UX vision for our Gus conversational assistant and AI experiences across the Gusto platform.
• Lead and ship Tier 1 AI initiatives from early concept through launch and iteration.
• Design full AI-powered workflows – shaping how users provide input, how model outputs are validated and acted on, and how the experience handles risk, uncertainty, and failure.
• Partner closely with AI Product and Engineering leaders to translate complex technical constraints into intuitive, credible user experiences.
• Establish scalable AI interaction patterns and design principles that teams across Gusto can adopt.
• Write and iterate on prompts in collaboration with engineering, PM, and content design.
• Use AI tooling to accelerate exploration and prototyping, customer feedback loops, and shipping to customers.
• Mentor designers on the AI team and coach designers across Gusto who are shipping AI features.
• Advocate for high-quality, responsible AI experiences across Design and R&D.

Here’s what we're looking for:

• Proven AI product impact: You’ve shipped LLM-driven product experiences to production and can demonstrate measurable impact on adoption, efficiency, or user trust.
• Systems-level thinking: You’ve designed complete AI workflows – not just chat interfaces – and can speak fluently about failure modes, guardrails, user control, and transparency.
• Strategic product influence: You’ve defined UX direction at a portfolio or company level and influenced roadmap, scope, and sequencing decisions in partnership with senior PM and Engineering leaders.
• Technical fluency: You’re comfortable collaborating with highly technical AI engineers. You understand concepts like retrieval, context management, latency, and model reliability, and can translate them into robust UX decisions.
• Builder mindset: You ship. You prototype. You iterate. You’re not interested in defining principles without turning them into real customer impact.
• Organizational leadership: You have enhanced team work quality. You achieved this by coaching team members, setting new standards, and building solid partnerships across different functions.

Compensation Details

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $204,000/yr to $238,000/yr in Denver & most remote locations, and $240,000/yr to $280,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

The Experience Research team at Asana is on a mission to deeply understand the dynamics of modern work—how individuals collaborate, how teams operate, and how organizations scale. We partner with Product, Design, Engineering, and Go-to-Market teams to ensure every decision is grounded in a rich understanding of our customers. As a manager in our New York office, you will build a strategic talent engine, ensuring every researcher on your team is an influential partner in the product-shaping process. You'll be embedded with leadership in these fast-moving, high-visibility spaces—owning the roadmap from first principles and serving as the voice of the customer throughout the lifecycle.

Joining our newly formed NYC team, you will be a key architect for Asana’s next generation of persona-packaged products—our bet on what the next $100M+ line of business looks like. In this role, you will work from first principles to help define new primitives, not just features. You will scale your impact by mentoring a high-velocity team, fostering a culture of rigorous curiosity and helping them navigate the messy transition from raw insights to architectural mandates. You will explore how teams plan, sequence, and ship work in an AI-native world, turning ambiguous problem spaces into sharp, opinionated workflows that feel fast, minimal, and “obviously right” to high-performing teams.

This is a ground-floor opportunity to shape a new product category. You'll direct foundational and evaluative research across the full surface while building and managing Design Partner Groups, translating their feedback into actionable insights that directly inform strategy. If you thrive in ambiguity, care deeply about craft, and want your work to have an outsized business impact, this is the role.

This role is based in our New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you'll achieve:

• Own the end-to-end UXR roadmap for your area, identifying and prioritizing research needs in partnership with Product, Design, and Engineering leadership
• Lead foundational, generative, and evaluative research to ensure Asana is usable, desirable, and meets core user needs
• Build and manage a Design Partner Group (DPG): recruit members, plan and execute ongoing feedback sessions and studies, create insights reports, and maintain program operations, including incentive tracking and member rotation
• Drive future-looking research to understand the evolving developer landscape—including AI-native workflows, coding agents, role blending, and emerging tools—and translate those insights into strategic product recommendations
• Partner closely with cross-functional teammates to inform pre- and post-launch strategy, synthesizing qualitative and quantitative learnings to shape beta, V1, V2, and beyond
• Champion durable research frameworks as foundations for product thinking and innovation; elevate insights throughout the company to help teams understand impact and opportunity costs
• Contribute UXR expertise across the Align pillar, partnering with teams working on Strategic Planning, Reporting Foundations, Command Center & Goals, and Executive Dashboards to deliver discovery research, evaluative studies, and strategic insights that inform product direction in these cross-cutting areas
• Attend and contribute to design critiques and product reviews with a customer-empathy lens, rapidly applying learnings to identify issues and inform direction
• Coach cross-functional partners on high-quality research practices and help non-researchers self-serve on foundational insights
• Balance strategic, long-horizon research with tactical, just-in-time evaluative work in a fast-paced environment

About you:

• 8+ years of experience practicing UX Research for digital products, with 2+ years of experience managing or mentoring a team of researchers in a fast-paced environment.
• You don’t just execute a roadmap; you build a strategic talent engine. You have a track record of ensuring your team is an influential partner in the product-shaping process, moving beyond "service" research to architectural partnership.
• You thrive in ambiguity and enjoy defining new product primitives from first principles. You are comfortable navigating the "messy" transition from raw foundational insights to sharp, opinionated product strategy.
• You have deep expertise in a wide range of qualitative and quantitative methods, but you aren’t precious about the process. You have the experience to be "scrappy and crafty" when needed—knowing exactly how to lean on your intuition to navigate constraints and get to the right answer responsibly without a formal script.
• You are deeply curious about how emerging technologies and AI are reshaping human mental models. You can translate complex shifts in user behavior into durable research frameworks that inform long-horizon innovation.
• You are a persuasive communicator who builds high-trust relationships with Product, Design, and Engineering leadership. You enjoy "role-blending" to ensure the voice of the customer is the heartbeat of the development lifecycle.
• You can connect the dots across disparate product areas, identifying cross-cutting themes that impact the broader business while maintaining a high bar for craft and rigor.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

At Asana, we're committed to building teams with a variety of backgrounds, perspectives, and skills, as this is critical to achieving our mission. If you're interested in this role and don't meet all the listed requirements, we still encourage you to apply.

What we'll offer:

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $234,000 - $275,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

#LI-Hybrid

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you’ll do

As Product Manager for the Money Platform team, you’ll own the financial "source of truth" for Otter. You will build the infrastructure that handles every dollar from the moment a diner pays until it hits an operator’s bank account. You will:

• Architect money movement: Lead the strategy for our core payment and payout rails, ensuring high reliability across complex, multi-entity transactions and global processor integrations
• Scale the revenue engine: Own the Billing and Invoicing platforms, building a flexible "Product Catalog" and automated billing flows that ensure we collect payments while maintaining transparency for our partners
• Automate financial integrity: Build the "connective tissue" between our product and accounting, developing automated Financial Reconciliation and 1099 Tax tools that eliminate manual ops and ensure high accuracy
• Modernize processor onboarding: Design seamless onboarding workflows for new payment processors, reducing the friction for operators to start accepting payments and accelerating their time-to-value
• Defend the platform: Lead Fraud and Risk initiatives, deploying smart detection layers that protect Otter’s bottom line without introducing friction for legitimate customers
• Partner with "Money" Stakeholders: Act as the technical bridge between Engineering, Finance, and Customer Success to build "Embedded Finance" features that turn payments from a utility into a competitive advantage.

What we’re looking for

• 3+ years of product management experience, with a deep focus on Fintech, Payments, or complex Billing/ERP systems
• Deep technical fluency in payment APIs, ledger systems, reconciliation logic, and the nuances of global payment processing
• Operational mindset: You don’t just build features; you build systems that reduce manual overhead and scale through automation
• Proven scale: Experience shipping platform services that support thousands of merchants and handle high-volume transaction data without breaking
• Data & logic driven: High proficiency in SQL and a strong grasp of ledger-based accounting logic; you’re comfortable diving into database schemas to troubleshoot a reconciliation gap
• Exceptional stakeholder management skills; you can translate technical architectural needs to the CFO and financial requirements to the Engineering team with equal ease

Why join us

• Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.
• Industry transformation: You’ll be part of a team redefining how restaurants run both online and offline.
• Impact at scale: What you build will directly power thousands of restaurants and millions of diners.
• Collaborative environment: You’ll work closely with talented colleagues across teams, with the support and guidance to grow your career.

What else you need to know

This role is based in our New York office. We believe the best ideas and fastest progress happen when we’re together, so this is an in-office role five days a week.

The base salary range for this role is $195,000 - 246,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies:
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave

Benefits are subject to change at the company's discretion.
Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others? 

#LI-Onsite

The Opportunity:

We've built a People organization grounded in trust, empathy, and high standards. Now we're in the harder work of making that scalable. That means moving from reactive, judgment-driven people decisions to durable systems and processes that hold up as we grow. We're mid-build. You won't be inheriting a finished playbook; you'll be writing it.

Our team, Talent Activation, is responsible for raising the performance bar and building a feedback culture, while protecting the culture that makes Grow worth working at. We're made up of Business Partners, Performance, Learning, and Employee Relations, and we operate with an unusually high-touch model: one Business Partner for every 30 managers, a rejection of traditional L&D in favor of real behavioral change, and a deliberate early investment in the systems and AI infrastructure that will let us move faster and more consistently as we scale.

The Talent Activation Strategy and Projects Manager is for someone who wants to be in the engine room of that build. You'll own execution of our highest-priority initiatives, turn strategy into tools and processes that PBPs and managers actually use, and help us become an AI-forward People organization without losing the human touch that defines our culture. You'll report directly to the Senior Director of Talent Activation and work closely with senior Talent Activation leaders every day.

If you're energized by complexity, accountability, and the chance to build something that lasts at a company with a mission that matters, this is the role.

What You’ll Be Doing:

• Own the execution of Talent Activation's highest-priority initiatives on our roadmap. This is not a one-project-at-a-time role. You'll be running multiple complex, multi-workstream initiatives simultaneously – such as reworking our performance review cycles, standing up a Talent Density Mapping program, and designing individualized New Hire Onboarding into our performance culture – while keeping each moving from scoped strategy through frameworks, build, launch, and steady-state operation. Your primary internal clients are our People Business Partners (PBPs)
• Translate strategy into things people actually use. You'll take an opinionated Talent Activation strategy + roadmap and turn it into concrete workstreams, tools, playbooks, templates, and operating rhythms that PBPs and managers rely on every day. A good output from you isn't a deck. It's a process that runs without you in the room
• Drive cross-functional execution with rigor. You'll coordinate across PBPs, People Operations, People Analytics, and Legal to ensure programs are scalable, compliant, measurable, and system-ready. You'll maintain clear plans, timelines, risk logs, and success metrics and you'll know when to decide independently versus when to escalate
• Be a force multiplier on AI. We're actively building AI into how we work – including an AI coaching tool embedded in Slack for managers and an AI-assisted performance review process. You'll help us move faster and work smarter by identifying where AI can reduce manual work, improve signal quality, and support real-time decisions. You don't need to be an engineer, but you should have hands-on experience applying AI tools to People or operational workflows — and be genuinely curious about what's next
• Swing support as Business Partner. On an as-needed basis, you'll provide project and operational support to our Tech PBP (or others) by helping move people programs forward 

You’ll Be a Good Fit If: 

• You've operated in complexity without a lot of hand-holding. 5+ years of experience in program management, consulting, Chief of Staff, or People strategy roles within a high-growth or scaling organization. You're comfortable in the middle of a build, not just at the beginning or end of one
• You're a project manager at heart and People programs are your domain. You've owned end-to-end execution of people programs that required rigor, coordination, and follow-through. Performance management, manager effectiveness, talent systems, or ER infrastructure – you know what it takes to get these across the finish line and into adoption
• You make things real, quickly. You don't just design – you build. You move fast, make judgment calls, and follow work through to impact, not just launch. Past colleagues would say you're the person who actually gets things done.
• You think in systems and measurement, not tasks. You look at the whole picture before solving the part in front of you. You identify root causes, find high-leverage solutions, and design for scale and measurability, not just for the problem today.
• You've started applying AI to your work and you want to go further. You've used AI tools in a meaningful way, whether to improve a workflow, draft communications faster, analyze data, or support decision-making. You're curious about where it's going and proactive about experimenting. 
• You communicate with unusual clarity. People who've worked with you would call this a standout strength. You think in frameworks + write crisp documentation, sharp FAQs, and manager-facing materials that reduce judgment calls rather than create more of them
• You handle sensitive topics with maturity and consistency. You navigate performance management and employee relations with discretion, sound judgment, and maturity. You don't panic or over-escalate.
• You know what success looks like and you hold yourself to it. You care about outcomes, not outputs. You'd be unsatisfied shipping a program that doesn't get adopted. You define what "working" means before you build, and you track it after.

Employment Type: Full Time, Exempt
Base Compensation: The base compensation range for this position is $144,000–$168,000 USD Annually
This is a hybrid role with the expectation to work onsite from our NYC hub location three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year (e.g., company and department offsites).
The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.