The Opportunity

The Resident Services Manager plays a key leadership role in fostering a high-quality living experience for residents through proactive service, relationship management, and efficient operations. This individual is responsible for overseeing all aspects of resident satisfaction, communication, and engagement while supporting leasing, marketing, and compliance initiatives. The role requires strong interpersonal skills, a detail-oriented mindset, and the ability to manage sensitive situations with professionalism.

Your Benefits
• FLSA Status: Exempt
• Discretionary annual bonus
• Paid Time Off
• Floating holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Parental Leave
• Learning reimbursement opportunities

The Responsibilities

Resident Relations & Community Experience
• Lead reputation management initiatives across review platforms and internal 
feedback channels.
• Mediate and resolve resident complaints with empathy and professionalism.
• Manage delinquency notices and financial backing follow-up support.
• Coordinate mutual terminations in accordance with company and legal standards.
• Lead crisis management efforts, collaborating with leadership and emergency 
services.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events to build community engagement and support 
retention.
• The RSM will assume responsibility for managing ETM staff only in the absence of a 
General Manager, such as during PTO or vacancies.

Leasing & Occupancy
• Oversee leasing workflows and generate lease documents in Entrata.
• Provide backup support for lead follow-up, sales calls, and lease execution.
• Manage immediate move-ins, inspections, and unit transfers.
• Lead Entrata BUA management and maintain accurate dashboards for leasing and 
reviews.

Operational Support
• Support the General Manager in managing Entrata dashboards and performance 
metrics.
• Partner with accounting and operations on delinquency, financial aid, and related 
processes.
• Ensure timely processing of lease paperwork, renewals, and notices to vacate.

Marketing & Social Media
• Collaborate on local marketing campaigns and leasing promotions.
• Lead or co-manage social media efforts to promote events, resident engagement, 
and leasing updates.
Season or Situation-Specific Focus Areas
• Assist with seasonal or emergency-specific responsibilities, such as vacant position 
coverage, legal correspondence, Fair Housing matters, crisis management, and 
capital project planning or support.
• Display flexibility, sound judgment, and cross-department collaboration in evolving 
situations.

What We Require
• 2+ years of experience in property management, leasing, or resident services
• Strong interpersonal, conflict resolution, and customer service skills
• Ability to handle crisis situations and manage sensitive conversations
• Familiarity with Entrata or similar property management software
• Highly organized with the ability to manage multiple priorities
• Proficiency in Microsoft Office and social media platforms

Relevant Systems and Platforms
• Entrata (Property Management System)
• Microsoft Office
• Social Media Platforms

Operational Details
• Job location is at the assigned community.
• Full-time, on-site position.
• Will be called upon to provide additional support to other communities within the 
portfolio beyond your home property, based on operational needs.
• Evening or weekend availability may be required, especially during move-in/moveout periods, peak leasing seasons, emergencies, and inclement weather needs.

How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Operational experience in the hospitality or lodging industry
• Multilingual capabilities

#LI-AC2

How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Operational experience in the hospitality or lodging industry
• Multilingual capabilities

#LI-AC2

How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Operational experience in the hospitality or lodging industry
• Multilingual capabilities

#LI-AC2

ABOUT THE TEAM

The Anduril Imaging team develops state-of-the-art imaging systems across both hardware and software, deployed to tackle the most significant security challenges of America and its allies. The team is heavily involved in utilizing computer vision, perception, electro-optical, infrared, and sensor data to give our war fighters and allies an advantage.

ABOUT THE JOB

As a Technical Program Manager, you will work cross-functionally with product management, engineering, and other functional and program teams to organize, direct, and lead the development and deployment activities of one of our novel systems. You will be expected to use your technical knowledge in conjunction with your program management skills to plan and lead technical development programs and deliver the best outcome for Anduril and the customer. Developing and deploying our ISR capabilities requires thorough understanding of mission requirements, thoughtful orchestration of internal technical teams, and meticulous planning in the face of ambiguity. Your ability to collaborate and coordinate across multiple departments and disciplines will be key to driving our projects to completion on time and within budget.

WHAT YOU’LL DO

• Ownership: TPMs are owners; we’re looking for those who have a tendency to assume responsibility, a healthy dose of skepticism, and contribute to a culture of high performance. Lead the project from start to finish with the customer and the engineering team. Work with technical leads to develop the right technical solution and then own the schedule and roadmap for success.
• Embed/Engage: Work closely with our customers to understand their specific mission challenges and represent the customer as you work with Anduril engineers to shape capabilities. Understand technical implementation at the architectural level and propose technical alternatives when necessary; ask questions that clarify priorities. Anduril engineers rely on TPMs to understand the lay of the land and bring a perspective that informs the development process.
• Build/Orchestrate: Work with Anduril engineers to build the solution and/or pivot deployment as needed to meet client needs. Successfully developing our complex hardware and software solutions requires collaborating with nearly every internal Anduril team -engineering, product, logistics, finance, legal, contracting, technical operations, and many more.
• Narrative-Building: Possess a strong story-telling skillset and the ability to tailor that narrative across audiences (government stakeholders, other vendors, engineers, etc.). You'll make sure everyone on the team not only understands what we are building, but why as well.
• Execute: Successfully operationally deploy and deliver successful events from demonstrations, to tests to full site deployments and sustainments at sites, all while ensuring the technical team performs on-schedule and on-budget. Remove obstacles to drive clarity and progress, identify gaps in communication or schedule, manage issue escalations and provide support to teams balancing competing priorities, and drive results proactively.

REQUIRED QUALIFICATIONS

• 5+ years relevant industry experience
• Recent experience managing DoD programs
• Operational background working with technically advanced systems requiring an understanding of complex software and hardware products.
• Proven experience working with multi-disciplinary engineering teams and customers
• Ability to create and deliver presentations and technical / programmatic reports to key leadership and the customer.
• Willingness to travel
• Currently possesses and is able to maintain an active U.S. Secret security clearance

PREFERRED QUALIFICATIONS

• Proven ability to manage and prioritize multiple projects simultaneously while maintaining a strong attention to detail and focus on customer outcomes.
• Strong analytical and problem-solving skills, with the ability to identify emerging trends and adapt product strategies accordingly.
• Demonstrated experience working with both internal and external stakeholders across various technical domains, fostering collaboration and driving alignment.
• Excellent written and verbal communications skills.
• Ability to organize, prioritize and simplify complex problems
• Ability to work in a fast-paced, collaborative team environment.

ABOUT THE TEAM

The Anduril Imaging team develops state-of-the-art thermal cores and IDCAs for science, defense and space applications and are deployed to tackle the most significant infrared imaging challenges of America and its allies.

ABOUT THE ROLE

We are looking for a Quality Lead to join our growing team, currently based out of Hudson, New Hampshire. You will ensure our manufacturing processes and products meet quality standards through inspections and data analysis while collaborating with cross-functional teams on quality assurance protocols. This role requires expertise in quality management systems and statistical process control within a regulated environment If you have strong analytical skills and attention to detail, this opportunity is for you! Your proactive problem-solving approach will be vital to our quality initiatives.

WHAT YOU'll DO:

• Drive improvement in product design, manufacturing, suppliers as well as service and field support in order to improve reliability across the product lifecycle
• Drive Quality Management System compliance & sustainability to the AS9100 certification.
• Develop & improve key performance indicators (KPIs) for Quality across product quality
• Develop and utilize a data driven approach to evaluating, prioritizing and tracking product quality & reliability (suppliers, manufacturing & field)
• Support and improve internal tracking tools for supplier incoming, manufacturing in-process, and field quality issues
• Lead investigations, initiatives, and projects to find root cause and implement corrective and preventative actions both internally and with suppliers
• Support development and sustainability of raw material supplier inspection and incoming inspection program
• Support the execution of MRB activities
• Contribute to the evaluation, selection, qualification and performance of suppliers
• Carry out containment, audit, and disposition actions of any quality “escapes” or defective material

QUALIFICATIONS:

• Bachelor’s degree in Engineering or similar technical field
• 8+ years of relevant experience working with OEM suppliers and manufacturing operations building complex hardware/software systems
• 8+ years experience in engineering, manufacturing, or quality within the aerospace/defense, automotive, or medical device fields
• Experience working in a ISO 9001 and/or AS9100 regulated environment
• Working knowledge of product development methodologies such as Failure Modes and Effects Analysis (FMEA), Change Management, and Advanced Product Quality Planning (APQP)
• Hands on experience using mechanical and electrical metrology tools/instruments
• Working knowledge of electro-mechanical design and relevant manufacturing processes.
• A strong ownership mindset with demonstrated capability as a project manager to drive projects from start to finish
• Must be eligible to obtain and maintain a U.S. Secret clearance

PREFERRED QUALIFICATIONS:

• Master’s degree in a technical field
• Experience as a lead auditor for AS9100 or other ISO 9001-based QMS standard (e.g., ISO 13485, IATF 16949).
• Experience with infrared imaging technology
• Experience with high mix low volume manufacturing and suppliers

ABOUT THE TEAM

Anduril AIRS provides high-performance cooled infrared imaging solutions, encompassing IDCAs, modules, and cameras. We achieve this through state-of-the-art technologies, advanced designs, and vertically integrated manufacturing processes. Our core strength lies in delivering customized, mission-critical imaging capabilities to system integrators and instrumentation manufacturers facing unique, challenging, and complex thermal imaging needs.

WHAT YOU’LL DO

• Develop and Optimize IDCA Manufacturing Processes: Lead the full lifecycle of manufacturing process design, documentation, and continuous improvement for IDCAs, ensuring high quality and efficiency.
• Drive Production Capacity Growth: Strategize and implement initiatives to achieve a significant increase in production capacity.
• Innovate with Automation & Control Systems: Design and deploy new equipment, automation solutions, data collection, and process control systems to enhance quality, reduce cycle time, and expand test coverage.
• Ensure Operational Excellence & Uptime: Develop and manage comprehensive Preventive Maintenance (PM) and equipment spares procedures to maximize equipment uptime and overall operational efficiency.
• Lead New Equipment Integration: Oversee the specification, sourcing, installation, and qualification of new process equipment.
• Support New Product & Program Launches: Provide critical design feedback for new IDCA products and lead the qualification of new designs and processes for program introductions.

REQUIRED QUALIFICATIONS

• Degree in a technical field such as mechanical engineering, electrical engineering, systems engineering, math, or a hard science.
• 5+ years of Operations experience in these areas: Process Engineering, Industrial Engineering, Manufacturing Engineering, or in design of electromechanical hardware.
• Professional experience in high vacuum systems and or the cooled thermal imaging industry, specifically with Dewars and Coolers.
• Proven track record of yield and process improvement, ideally supported by a Six Sigma Black Belt certification or equivalent.
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities

ABOUT THE TEAM

Anduril AIRS provides high-performance cooled infrared imaging solutions, encompassing IDCAs, modules, and cameras. We achieve this through state-of-the-art technologies, advanced designs, and vertically integrated manufacturing processes. Our core strength lies in delivering customized, mission-critical imaging capabilities to system integrators and instrumentation manufacturers facing unique, challenging, and complex thermal imaging needs.

WHAT YOU’LL DO

• Develop and Optimize IDCA Manufacturing Processes: Lead the full lifecycle of manufacturing process design, documentation, and continuous improvement for IDCAs, ensuring high quality and efficiency.
• Drive Production Capacity Growth: Strategize and implement initiatives to achieve a significant increase in production capacity.
• Innovate with Automation & Control Systems: Design and deploy new equipment, automation solutions, data collection, and process control systems to enhance quality, reduce cycle time, and expand test coverage.
• Ensure Operational Excellence & Uptime: Develop and manage comprehensive Preventive Maintenance (PM) and equipment spares procedures to maximize equipment uptime and overall operational efficiency.
• Lead New Equipment Integration: Oversee the specification, sourcing, installation, and qualification of new process equipment.
• Support New Product & Program Launches: Provide critical design feedback for new IDCA products and lead the qualification of new designs and processes for program introductions.

REQUIRED QUALIFICATIONS

• Degree in a technical field such as mechanical engineering, electrical engineering, systems engineering, math, or a hard science.
• 5+ years of Operations experience in these areas: Process Engineering, Industrial Engineering, Manufacturing Engineering, or in design of electromechanical hardware.
• Professional experience in high vacuum systems and or the cooled thermal imaging industry, specifically with Dewars and Coolers.
• Proven track record of yield and process improvement, ideally supported by a Six Sigma Black Belt certification or equivalent.
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities

About the Role

Join Anduril Industries' AIRS team, a leader in the design and manufacture of high-performance cooled infrared cameras and components. As a Micro-electronics Technician, you will play a crucial role in the production of these cutting-edge electronic components, directly contributing to the expansion of Anduril's advanced sensing systems. We are seeking a meticulous and skilled individual with demonstrated expertise in wire bonding and microelectronic assembly processes. The ideal candidate will ensure that our products consistently meet the highest standards of quality, performance, and reliability.

WHAT YOU'LL DO:

• Execute Complex Wire Bonding Operations: Operate and maintain a variety of wire bonding equipment, including manual, semi-automatic, and automated bonders (e.g., Westbond), to perform precise gold ball, wedge, ribbon, alloy, and manganin wire bonding (e.g., 0.001" diameter) onto various substrates such as duroid and ceramic, capacitors, resistors, diodes, and spirals.
• Perform Microelectronic Assembly: Conduct intricate assembly tasks, including the careful mixing and application of various adhesives, glues, and epoxies, and the integration of micro-electronic components such as temperature diodes, capacitors, and alumina materials.
• Interpret Technical Documentation: Accurately read and interpret detailed build sheets, Interface Control Documents (ICDs), and engineering drawings, ensuring meticulous adherence to complex specifications and process requirements.
• Equipment Setup and Optimization: Independently perform setup, calibration, and make minor adjustments to wire bonding machinery, optimizing parameters such as loop heights to achieve superior bond quality and throughput.
• Quality Assurance and Inspection: Conduct rigorous in-process and final inspections, utilizing measurement equipment (e.g., reticle, indicator, microscope, bond puller) to verify bond quality and ensure full compliance with design specifications and quality standards.
• Troubleshooting and Collaboration: Work effectively with technicians, engineers, and other technical personnel to identify, analyze, and resolve technical problems encountered during production, contributing to process improvements and parameter optimization.
• Maintain Production Standards: Consistently meet high standards for quality, consistency, and work rate while strictly adhering to all cleanroom protocols, safety guidelines, and ESD procedures to maintain a safe and efficient work environment.

REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent. Candidates should possess hands-on experience in wire bonding or microelectronic manufacturing OR demonstrate equivalent practical skills gained from a technical bootcamp or certification program in a related field.
• Proven proficiency in various wire bonding techniques (manual gold ball, wedge, ribbon; semi-automatic; automated) and intricate microelectronic assembly, including precise adhesive and epoxy application.
• Exceptional manual dexterity and the ability to work consistently and accurately under a microscope for an entire shift.
• Strong ability to read, interpret, and follow detailed technical documentation such as build sheets, ICDs, and engineering drawings, coupled with a commitment to maintaining a clean, safe, and ESD-compliant work environment.
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities

ABOUT THE TEAM

The Imaging Business Line, within Mission Systems Division, is responsible for tackling the most difficult problems involving computer vision, perception, electro-optical, infrared, and sensor data. The team develops state-of-the-art imaging systems across both hardware and software. Imaging products are deployed to tackle the most significant security challenges of America and its allies.

In 2025, Anduril acquired American Infrared Solutions (AIRS) - a designer and manufacturer of integrated dewar cooler assemblies - based in Hudson, NH. AIRS is now part of the Imaging Business Line, carrying forward the name “Anduril Infrared Solutions” to pay homage to the AIRS lineage. The Director, Anduril Infrared Solutions role will lead growth, strategy, and business development for AIRS commercial and defense component supplier business.

ABOUT THE JOB

As Director, Infrared Solutions you will report to the Head of Growth for the Imaging Business Line. You will work directly with the Head of Infrared Solutions to build the AIRS commercial and defense component supplier business in collaboration with other contributors across AIRS and Imaging BL. Your role is cross-cutting. You’ll work across programs, engineering, growth, manufacturing, software, finance, external partners, and customers to develop and execute growth strategy for AIRS and the broader Imaging BL. Our ideal candidate will work out of the Hudson, NH office.

WHAT YOU’LL DO

• Collaborate with AIRS leadership and other growth contributors to lead the expansion of the AIRS component supply portfolio across commercial and defense customers.
• Build a cohesive, data-driven strategy addressing Original Equipment Manufacturers (OEM), commercial partners, Government agencies, Federally Funded Research and Development Centers (FFRDC), University-affiliated research centers (UARC), and with International partners to penetrate, expand, and deliver technology at scale.
• Develop and maintain close working relationships with internal Anduril stakeholders including business line and division leadership, growth teams, program and engineering teams, and corporate functions to identify and shape new business opportunities, communicate and resolve program issues, and provide strategic direction to execution teams.
• Partner with Anduril customers to identify and develop disruptive technologies.
• Work with internal stakeholders to identify, prioritize, fund, and execute internally and externally funded research and development to advance AIRS technology
• Identify, onboard, and manage strategic partners that are vital to growth strategy and program execution.
• Deliver on financial performance metrics and build strategic market growth initiatives.

REQUIRED QUALIFICATIONS

• Experience in high-mix, low-volume component / merchant supply sales
• Demonstrated track record in working with defense, commercial space, and other relevant infrared customers.
• Deep technical expertise in infrared and related imaging technologies.
• A builder and an owner: someone who is willing to put in the work across all aspects of the business, effectively prioritize actions, and own the outcomes.
• Demonstrated ability and willingness to learn; undeterred by a long, steep climb to understand technology, programs, process, problems, and customer nuance.
• Demonstrated ability in developing and executing tactical and strategic plans to some target end state.
• Ability to identify, establish, and maintain relationships with current and future customers at all levels.
• Ability to travel up to 50%.

PREFERRED QUALIFICATIONS

• Advanced degree (Engineering, MBA, Military Sciences, etc.)
• Understanding of business operations and financial management.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

About Team & About Role:

Rubrik’s sales organization is a united group of elite cross-functional sales professionals that help companies & government entities achieve resilience against cyberattacks, malicious insiders, and operational disruptions. We offer continuous professional development through our world class sales enablement program and our One Rubrik selling approach provides all the resources you need to exceed your goals, maximize your earnings potential and take your career to the next level. All this while doing something that truly matters, protecting the world's data.  

Rubrik is looking for a Sales Engineering Manager to lead a team of Cloud Specialist Sales Engineers and provide technical direction and business guidance to the regional sales teams across the Central and Eastern US. You will be accountable for regional revenue goals, recruiting and hiring top talent, enabling Sales Engineers to be best in business and by driving innovative technical programs and overseeing day-to-day account-level activities. You will be responsible for evangelizing, positioning, and architecting the industry's first hyper-converged hybrid cloud data management platform for both existing customers and new accounts. 

What You’ll Do:

• Leads a team of Sales Engineers across the Americas region
• Responsible for recruiting, hiring and enabling top SE’s as we expand our coverage
• Provide Technical Leadership and direction to the Sales Teams in the Region to help them build technology solutions for our customers and prospective customers.
• Assists in the analysis, design and development of fully integrated technology solutions.
• Demonstrates technical leadership and subject matter expertise on Rubrik’s products, distributed architectures, file systems, and competitive storage offerings in the Cloud and NAS product space.
• Acts as technical expert
• Makes technical and sales presentations to customer's technical staff and senior management.
• Serves as a trusted technology advisor to customers and serves as an internal resource on technical issues or specific business applications within an assigned market segment.
• Successfully builds relationships with the account team, partners and customers in support of sales team objectives and engages and leverages corporate resources, abilities, budgets and personnel as appropriate.

Experience You’ll Need:

• 3-5 years of sales engineering management experience preferably in a Cloud Infrastructure environments, working with AWS, Azure and GCP
• Driven – need for success, highly energetic with a strong hands-on, “can do” approach.
• The successful candidate must have a fundamental breadth of technical knowledge in cloud data management, backup and disaster recovery and data analytics.
• Entrepreneurial - willing to go the extra mile, strong work ethic, resourceful, “get it done” attitude
• Strives in moving in a fast-paced environment; including handling multiple calls/demos per day with immediate follow up.
• A high level of business acumen and experience working with Cx0 level personnel, bringing technology solutions to solve business challenges.
• Smart, adaptable and open-minded
• Bachelor’s degree required or equivalent experience

#CG-1

Executive Assistant to the Executive Director (Rabbi/CEO)

Hillel at Dartmouth College

Role Overview

The Executive Assistant (EA) serves as a strategic, administrative, and relational partner to the Executive Director, who also functions as Hillel at Dartmouth’s rabbi and senior Jewish educator. This role supports a leader whose responsibilities span major donor engagement, Jewish teaching, worship, pastoral counseling, community leadership, and organizational management. 

The EA ensures that the Executive Director’s time, relationships, and priorities are managed with exceptional professionalism, discretion, and sensitivity, enabling the ED to focus on advancing Hillel’s mission, nurturing students, and cultivating philanthropic support.

This is a full‑time, exempt position (approximately 40 hours per week), with occasional evening or weekend hours for events.

What You’ll Do

Executive Support & Strategic Coordination

• Manage a complex, dynamic calendar that balances donor meetings, teaching commitments, pastoral counseling sessions, student engagement, and organizational leadership.
• Prepare the ED for meetings, classes, donor conversations, board meetings, and community events.
• Help prioritize commitments and protect time for teaching, student care, and strategic initiatives.
• Coordinate communication across the staff team to ensure follow-through on key initiatives.

Donor Relations & Advancement Support

• Prepare donor briefing, research profiles, and follow‑up communications to support the ED’s major‑gift portfolio.
• Maintain donor records and stewardship plans in collaboration with the development team.
• Draft polished correspondence, acknowledgments, and proposals that reflect the ED’s voice and the organization’s values.
• Process and deposit incoming gifts, ensuring accurate record-keeping and timely acknowledgment.
• Serve as a warm and professional liaison to donors when the ED is traveling or unavailable

Support for Rabbinic, Educational, and Pastoral Responsibilities

• Protect time for teaching, preparation, curriculum development, and Jewish learning initiatives.
• Scheduling pastoral counseling sessions with students with sensitivity  and confidentiality
• Coordinate logistics for classes, holiday programming, lifecycle events, and educational offerings.
• Maintain confidential pastoral records with care and discretion.

Travel & Logistics Management

• Coordinate all aspects of travel for donor visits, conferences, and community events.
• Prepare travel itineraries and briefing materials
• Adjust plans as needed to accommodate schedule changes or delays
• Ensure smooth transitions between travel and on-campus responsibilities

Office & Operational Leadership

• Maintain systems for scheduling, communication, and document management.
• Oversee student, alumni, and donor databases, ensuring information is accurate, up-to-date, and compliant with privacy standards.
• Manage relationships with vendors and service providers to ensure smooth operations and timely delivery of services.
• Manage payroll administration, including submitting payroll, entering new employees into the system, and ensuring accurate and timely processing.
• Serve as a first point of contact for students, donors, board members, and community partners seeking the ED’s time.
• Manage sensitive information with discretion.
• Support board meetings by preparing materials and tracking action items.

Project & Initiative Management

• Track progress on key initiatives related to fundraising, student engagement, and Jewish learning.
• Conduct research and prepare summaries to support decision-making.
• Coordinate special projects such as donor events, educational programs, and holiday celebrations.
• Identify opportunities to streamline processes and improve organizational efficiency.

What You’ll Bring to the Job

• Pastoral Sensitivity: Understands the emotional and spiritual dimensions of the ED’s work with students.
• Strategic Judgment: Anticipates needs and helps the ED balance donor, educational, and pastoral priorities.
• Relationship Stewardship: Builds trust with donors, students, and stakeholders through warmth and reliability.
• Operational Excellence: Creates systems that enhance efficiency and reduce friction.
• Mission Alignment: Demonstrates commitment to Jewish life, student well‑being, and Hillel’s values.

Qualifications

• Bachelor’s degree preferred in business, communications, nonprofit management, higher education, Jewish communal service, or a related field; equivalent combination of relevant experience and education will be considered.
• 3-5 years of experience supporting a senior executive, ideally in a university, nonprofit, or faith‑based environment.
• Exceptional organizational skills and the ability to manage multiple priorities in a fast‑paced setting.
• Outstanding written and verbal communication skills, including the ability to draft polished and sensitive correspondence.
• High emotional intelligence, warmth, and professionalism when interacting with students, donors, and community members.
• Comfort working in a Jewish educational and pastoral environment; familiarity with Jewish life and culture is strongly preferred.
• Strong proficiency with office productivity tools, CRM systems, and digital communication platforms.
• Ability to travel occasionally to support events or donor engagements.

What You’ll Receive

• Salary range: $60,000–65,000 annually, commensurate with experience and qualifications.
• A competitive benefits package, including health insurance, paid time off, and retirement contributions.
• Access to professional development, mentoring, and skill building opportunities 
• Open workspace in a hospitable and comfortable setting
• Opportunity to work alongside a talented team of professionals who enjoy their work

About Hillel at Dartmouth

Hillel at Dartmouth is a vibrant, student‑centered hub that enriches the lives of Jewish students of all backgrounds through warm community, rich Jewish learning, and a deep connection to Jewish life, culture, and Israel.

Through student‑led initiatives and staff mentorship, Hillel at Dartmouth helps students shape their own Jewish journeys and create welcoming spaces for friends of all backgrounds.

Today, Hillel at Dartmouth regularly connects with nearly all of Dartmouth’s approximately 400 Jewish undergraduates, many of its 200 Jewish graduate students, and a diverse group of non‑Jewish students who join for meals, programs, and community.

The Roth Center for Jewish Life is located in the heart of the campus. The Roth Center offers the stunning Alperin/Kirsch Sanctuary, an open space that hosts dining, meetings, and religious services; the impressive Koreman Library; the fully functional Rauch Kitchen and stocked snack pantry; offices and classrooms; and two student lounges (Lappin and Rosen). The Upper Valley Jewish Community, a regional synagogue, is also housed in the Roth Center.

Hillel at Dartmouth is affiliated with Hillel International. Hillel International enriches the lives of Jewish students so they may enrich the Jewish people and the world, and envisions a world where every student is inspired to make an enduring commitment to Jewish life, learning and Israel.

About Hanover, New Hampshire

Are you looking for a place to live and work that perfectly balances nature, culture, and community? If so, consider Hanover, New Hampshire. Hanover is a charming college town located along the Connecticut River in the scenic Upper Connecticut River Valley. Hanover offers a variety of recreational opportunities, such as hiking, biking, skiing, kayaking, and golfing. The town also boasts a vibrant arts and entertainment scene, with museums, theaters, galleries, and festivals. Hanover has been rated among the best places to live in America by CNN and Money magazine, thanks to its high quality of life, excellent schools, low crime rate, and friendly people. Hanover is located 2 hours from Boston, 3.5 hours from Montreal, and 4.5 hours from New York City, with a range of convenient transportation options. If you are looking for a rewarding career in a beautiful and dynamic town, Hanover is the place for you!

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a Hospital Manager, you’ll guide your people and operate your hospital the VEG Way, with a strong sense of ownership and the freedom to shape an environment constantly on the frontlines of change. You’ll be a constant presence in your hospitals, advancing culture, engagement, efficiency, growth, and financial health by finding ways to say yes to your VEGgies—equipping them with the tools, support, education, and autonomy they need to thrive. Using the VEG framework to guide your decisions, you’ll ensure your hospital performs at the highest level, while fostering an inclusive workplace where VEGgies feel they belong, take pride in their roles, and invite friends to join. You’ll also build collaborative, mutually rewarding partnerships with referring vets and local businesses, making VEG the go-to for emergency pet care in your community.

WHAT YOU’LL DO

• Actively recruit, hire, onboard and continuously develop the right people for VEG and your hospital
• Ensure your hospital delivers a mind-blowing experience for patients, customers, and VEGgies at your hospital
• Ensure your hospital is compliant, well-maintained, and operationally sound
• Drive performance at your hospital, making it a high-revenue, high-margin business that challenges the status quo and achieves financial targets
• Help grow VEG’s reputation locally and throughout the industry, online, and in the media

 WHAT YOU NEED

• Leadership experience, including overseeing and scheduling teams of 50+, recruiting, training, facilitating developmental meetings, performance management, and building effective teams
• Financial management experience, including full P&L oversight consisting of budgeting, payroll, and accounts receivable
• Operations management experience, including inventory and facility management
• A desire to be coached and develop personally
• When on the floor, you're consistently available, accessible, and approachable; this is not a remote position
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base, bonus and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

The Opportunity

As a One Medical Lab Services Specialist / Member Support Specialist at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: $19.00 - $21.00 per hour based on a full time schedule.

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place Monday - Friday between 7:30am-5:30pm based in our Hanover, NH office located adjacent to Dartmouth's campus. 

The Opportunity

As a Medical Assistant at One Medical (internally referred to as Lab Services Specialist / Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: $19 - $21/hour based on a full time schedule.

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place Monday - Friday between 7:30am-5:30pm based in our Hanover, NH office located adjacent to Dartmouth's campus.

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.

Aspire Living & Learning is currently seeking a Senior Director of Nursing to serve as Aspire’s senior nursing leader, responsible for the overall quality, consistency, and strategic direction of nursing services across Aspire’s multi-state footprint. This role strengthens Aspire’s nursing infrastructure in response to increasing medical complexity, aging populations, and organizational growth. The Senior Director of Nursing establishes enterprise standards for nursing practice and medication management, reduces clinical and regulatory risk, and ensures nursing investments translate into measurable improvements in quality, compliance, and outcomes for the people we serve. The role works in close partnership with Operations, Quality, Finance, and Workforce Development to ensure nursing services are aligned, sustainable, and responsive to evolving needs. This leader must reside within and be willing to travel regularly throughout Aspire’s service footprint (MA, CT, NH, MD, VT).

Key Responsibilities:

Enterprise Clinical Leadership & Risk Reduction 

• Serve as Aspire’s senior nursing authority, accountable for nursing practice quality, patient safety, and regulatory compliance across all states and service lines. 
• Reduce clinical and regulatory risk by strengthening medication oversight, standardizing documentation practices, and proactively addressing trends in incidents through root cause analysis, hospitalizations, and audit findings. 
• Ensure consistent, timely nurse involvement in medication changes, hospital discharges, program transitions, and high-risk incident review, positioning nursing as a proactive clinical partner. 
• Establish nurse-led oversight of medication administration practices to reduce risk exposure for DSPs and programs. 
• Oversee our multi-state footprint, ensuring alignment with regulatory expectations and best practices.  

Nursing Structure, Scope of Practice & Accountability 

• Design and implement a standardized, enterprise-wide nursing model that clearly defines roles, scopes of practice, caseload expectations, supervision structures, and delegation practices. 
• Establish clear performance expectations and accountability for both internal nursing staff and contracted nursing providers. 
• Ensure nurses are consistently practicing at the top of their license by aligning work appropriately and removing unnecessary administrative burden.  

Contracted Nursing & Vendor Oversight 

• Provide internal clinical oversight of contracted nursing vendors, including setting quality and documentation standards and monitoring performance and responsiveness. 
• Partner with executive and operational leadership to evaluate internal, contracted, and hybrid nursing models based on quality, risk reduction, and cost effectiveness.  

Medication Management, Technology & Systems 

• Lead Aspire’s medication management infrastructure, including selection, implementation, and oversight of an electronic Medication Administration Record (eMAR) system across all states. 
• Guide adoption of medication administration technologies that reduce errors and improve compliance, ensuring systems support centralized oversight, remote auditing, trend analysis, and timely retraining.  

Documentation, Auditing & Quality Integration 

• Standardize nursing documentation practices across states and service lines to ensure accuracy, consistency, and regulatory alignment. 
• Partner with Quality & Compliance to conduct joint audits, strengthen medical record integrity, and integrate nursing quality assurance into Aspire’s broader quality systems. 
• Ensure consistent tracking of health conditions, diagnoses, appointment follow-through, and staff training and competency requirements.  

Training, Competency & Workforce Development 

• Establish standardized training and competency frameworks for nurses, DSPs, and home providers, aligned with state regulations and best practices. 
• Develop clear retraining pathways following medication errors or clinical incidents and ensure training reflects the needs of aging populations, individuals with IDD, and those with complex medication regimens. 
• Collaborate on psychiatric consultation and clinical support models, as appropriate.  

Data-Driven Clinical Strategy 

• Lead the implementation and use of HRST or comparable health risk assessment tools to inform clinical oversight, staffing models, and training priorities. 
• Analyze hospitalization and emergency room utilization data to identify trends, anticipate risk, and drive preventive clinical interventions.  

Cross-Functional Leadership & Communication 

• Establish standardized workflows to ensure nursing is promptly notified of hospitalizations, medication changes, and critical incidents. 
• Lead regular nursing–operations reviews focused on risk trends, system improvements, and continuous learning. 
• Serve as a clinical health advisor during investigations, audits, and regulatory reviews. 
• Consult and work collaboratively with other health care and clinical professionals ensure integrated, high-quality care. 

Financial Stewardship 

• Align nursing staffing models and expenditures with quality outcomes and risk reduction goals. 
• Partner with Finance and Executive Leadership to evaluate return on investment, inform budgeting, and ensure nursing investments produce measurable improvements in care quality and compliance.  

Qualifications 

• Active Registered Nurse (RN) license, with multi-state licensure or ability to obtain required state licenses. 
• 7–10 years of progressive nursing leadership experience in the IDD field, including oversight of nursing services in multi-site and/or multi-state environments. 
• Strong knowledge of medication administration systems, delegation practices, and regulatory requirements in IDD and/or behavioral health settings. 
• Experience supporting individuals with IDD, aging adults with complex medical needs, and individuals receiving behavioral health or psychotropic medications. 
• Prefer Master’s degree in Nursing, Healthcare Administration, or a related field. 
• Experience with eMAR implementation preferred, HRST or similar risk stratification tools, and oversight of both internal and contracted nursing models. 

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. 

#CA26

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.

Aspire Living & Learning is currently seeking a Senior Director of Nursing to serve as Aspire’s senior nursing leader, responsible for the overall quality, consistency, and strategic direction of nursing services across Aspire’s multi-state footprint. This role strengthens Aspire’s nursing infrastructure in response to increasing medical complexity, aging populations, and organizational growth. The Senior Director of Nursing establishes enterprise standards for nursing practice and medication management, reduces clinical and regulatory risk, and ensures nursing investments translate into measurable improvements in quality, compliance, and outcomes for the people we serve. The role works in close partnership with Operations, Quality, Finance, and Workforce Development to ensure nursing services are aligned, sustainable, and responsive to evolving needs. This leader must reside within and be willing to travel regularly throughout Aspire’s service footprint (MA, CT, NH, MD, VT).

Key Responsibilities:

Enterprise Clinical Leadership & Risk Reduction 

• Serve as Aspire’s senior nursing authority, accountable for nursing practice quality, patient safety, and regulatory compliance across all states and service lines. 
• Reduce clinical and regulatory risk by strengthening medication oversight, standardizing documentation practices, and proactively addressing trends in incidents through root cause analysis, hospitalizations, and audit findings. 
• Ensure consistent, timely nurse involvement in medication changes, hospital discharges, program transitions, and high-risk incident review, positioning nursing as a proactive clinical partner. 
• Establish nurse-led oversight of medication administration practices to reduce risk exposure for DSPs and programs. 
• Oversee our multi-state footprint, ensuring alignment with regulatory expectations and best practices.  

Nursing Structure, Scope of Practice & Accountability 

• Design and implement a standardized, enterprise-wide nursing model that clearly defines roles, scopes of practice, caseload expectations, supervision structures, and delegation practices. 
• Establish clear performance expectations and accountability for both internal nursing staff and contracted nursing providers. 
• Ensure nurses are consistently practicing at the top of their license by aligning work appropriately and removing unnecessary administrative burden.  

Contracted Nursing & Vendor Oversight 

• Provide internal clinical oversight of contracted nursing vendors, including setting quality and documentation standards and monitoring performance and responsiveness. 
• Partner with executive and operational leadership to evaluate internal, contracted, and hybrid nursing models based on quality, risk reduction, and cost effectiveness.  

Medication Management, Technology & Systems 

• Lead Aspire’s medication management infrastructure, including selection, implementation, and oversight of an electronic Medication Administration Record (eMAR) system across all states. 
• Guide adoption of medication administration technologies that reduce errors and improve compliance, ensuring systems support centralized oversight, remote auditing, trend analysis, and timely retraining.  

Documentation, Auditing & Quality Integration 

• Standardize nursing documentation practices across states and service lines to ensure accuracy, consistency, and regulatory alignment. 
• Partner with Quality & Compliance to conduct joint audits, strengthen medical record integrity, and integrate nursing quality assurance into Aspire’s broader quality systems. 
• Ensure consistent tracking of health conditions, diagnoses, appointment follow-through, and staff training and competency requirements.  

Training, Competency & Workforce Development 

• Establish standardized training and competency frameworks for nurses, DSPs, and home providers, aligned with state regulations and best practices. 
• Develop clear retraining pathways following medication errors or clinical incidents and ensure training reflects the needs of aging populations, individuals with IDD, and those with complex medication regimens. 
• Collaborate on psychiatric consultation and clinical support models, as appropriate.  

Data-Driven Clinical Strategy 

• Lead the implementation and use of HRST or comparable health risk assessment tools to inform clinical oversight, staffing models, and training priorities. 
• Analyze hospitalization and emergency room utilization data to identify trends, anticipate risk, and drive preventive clinical interventions.  

Cross-Functional Leadership & Communication 

• Establish standardized workflows to ensure nursing is promptly notified of hospitalizations, medication changes, and critical incidents. 
• Lead regular nursing–operations reviews focused on risk trends, system improvements, and continuous learning. 
• Serve as a clinical health advisor during investigations, audits, and regulatory reviews. 
• Consult and work collaboratively with other health care and clinical professionals ensure integrated, high-quality care. 

Financial Stewardship 

• Align nursing staffing models and expenditures with quality outcomes and risk reduction goals. 
• Partner with Finance and Executive Leadership to evaluate return on investment, inform budgeting, and ensure nursing investments produce measurable improvements in care quality and compliance.  

Qualifications 

• Active Registered Nurse (RN) license, with multi-state licensure or ability to obtain required state licenses. 
• 7–10 years of progressive nursing leadership experience in the IDD field, including oversight of nursing services in multi-site and/or multi-state environments. 
• Strong knowledge of medication administration systems, delegation practices, and regulatory requirements in IDD and/or behavioral health settings. 
• Experience supporting individuals with IDD, aging adults with complex medical needs, and individuals receiving behavioral health or psychotropic medications. 
• Prefer Master’s degree in Nursing, Healthcare Administration, or a related field. 
• Experience with eMAR implementation preferred, HRST or similar risk stratification tools, and oversight of both internal and contracted nursing models. 

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. 

#CA26

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.

Aspire Living & Learning is currently seeking a Senior Director of Nursing to serve as Aspire’s senior nursing leader, responsible for the overall quality, consistency, and strategic direction of nursing services across Aspire’s multi-state footprint. This role strengthens Aspire’s nursing infrastructure in response to increasing medical complexity, aging populations, and organizational growth. The Senior Director of Nursing establishes enterprise standards for nursing practice and medication management, reduces clinical and regulatory risk, and ensures nursing investments translate into measurable improvements in quality, compliance, and outcomes for the people we serve. The role works in close partnership with Operations, Quality, Finance, and Workforce Development to ensure nursing services are aligned, sustainable, and responsive to evolving needs. This leader must reside within and be willing to travel regularly throughout Aspire’s service footprint (MA, CT, NH, MD, VT).

Key Responsibilities:

Enterprise Clinical Leadership & Risk Reduction 

• Serve as Aspire’s senior nursing authority, accountable for nursing practice quality, patient safety, and regulatory compliance across all states and service lines. 
• Reduce clinical and regulatory risk by strengthening medication oversight, standardizing documentation practices, and proactively addressing trends in incidents through root cause analysis, hospitalizations, and audit findings. 
• Ensure consistent, timely nurse involvement in medication changes, hospital discharges, program transitions, and high-risk incident review, positioning nursing as a proactive clinical partner. 
• Establish nurse-led oversight of medication administration practices to reduce risk exposure for DSPs and programs. 
• Oversee our multi-state footprint, ensuring alignment with regulatory expectations and best practices.  

Nursing Structure, Scope of Practice & Accountability 

• Design and implement a standardized, enterprise-wide nursing model that clearly defines roles, scopes of practice, caseload expectations, supervision structures, and delegation practices. 
• Establish clear performance expectations and accountability for both internal nursing staff and contracted nursing providers. 
• Ensure nurses are consistently practicing at the top of their license by aligning work appropriately and removing unnecessary administrative burden.  

Contracted Nursing & Vendor Oversight 

• Provide internal clinical oversight of contracted nursing vendors, including setting quality and documentation standards and monitoring performance and responsiveness. 
• Partner with executive and operational leadership to evaluate internal, contracted, and hybrid nursing models based on quality, risk reduction, and cost effectiveness.  

Medication Management, Technology & Systems 

• Lead Aspire’s medication management infrastructure, including selection, implementation, and oversight of an electronic Medication Administration Record (eMAR) system across all states. 
• Guide adoption of medication administration technologies that reduce errors and improve compliance, ensuring systems support centralized oversight, remote auditing, trend analysis, and timely retraining.  

Documentation, Auditing & Quality Integration 

• Standardize nursing documentation practices across states and service lines to ensure accuracy, consistency, and regulatory alignment. 
• Partner with Quality & Compliance to conduct joint audits, strengthen medical record integrity, and integrate nursing quality assurance into Aspire’s broader quality systems. 
• Ensure consistent tracking of health conditions, diagnoses, appointment follow-through, and staff training and competency requirements.  

Training, Competency & Workforce Development 

• Establish standardized training and competency frameworks for nurses, DSPs, and home providers, aligned with state regulations and best practices. 
• Develop clear retraining pathways following medication errors or clinical incidents and ensure training reflects the needs of aging populations, individuals with IDD, and those with complex medication regimens. 
• Collaborate on psychiatric consultation and clinical support models, as appropriate.  

Data-Driven Clinical Strategy 

• Lead the implementation and use of HRST or comparable health risk assessment tools to inform clinical oversight, staffing models, and training priorities. 
• Analyze hospitalization and emergency room utilization data to identify trends, anticipate risk, and drive preventive clinical interventions.  

Cross-Functional Leadership & Communication 

• Establish standardized workflows to ensure nursing is promptly notified of hospitalizations, medication changes, and critical incidents. 
• Lead regular nursing–operations reviews focused on risk trends, system improvements, and continuous learning. 
• Serve as a clinical health advisor during investigations, audits, and regulatory reviews. 
• Consult and work collaboratively with other health care and clinical professionals ensure integrated, high-quality care. 

Financial Stewardship 

• Align nursing staffing models and expenditures with quality outcomes and risk reduction goals. 
• Partner with Finance and Executive Leadership to evaluate return on investment, inform budgeting, and ensure nursing investments produce measurable improvements in care quality and compliance.  

Qualifications 

• Active Registered Nurse (RN) license, with multi-state licensure or ability to obtain required state licenses. 
• 7–10 years of progressive nursing leadership experience in the IDD field, including oversight of nursing services in multi-site and/or multi-state environments. 
• Strong knowledge of medication administration systems, delegation practices, and regulatory requirements in IDD and/or behavioral health settings. 
• Experience supporting individuals with IDD, aging adults with complex medical needs, and individuals receiving behavioral health or psychotropic medications. 
• Prefer Master’s degree in Nursing, Healthcare Administration, or a related field. 
• Experience with eMAR implementation preferred, HRST or similar risk stratification tools, and oversight of both internal and contracted nursing models. 

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. 

#CA26

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.

Aspire Living & Learning is currently seeking a Senior Director of Nursing to serve as Aspire’s senior nursing leader, responsible for the overall quality, consistency, and strategic direction of nursing services across Aspire’s multi-state footprint. This role strengthens Aspire’s nursing infrastructure in response to increasing medical complexity, aging populations, and organizational growth. The Senior Director of Nursing establishes enterprise standards for nursing practice and medication management, reduces clinical and regulatory risk, and ensures nursing investments translate into measurable improvements in quality, compliance, and outcomes for the people we serve. The role works in close partnership with Operations, Quality, Finance, and Workforce Development to ensure nursing services are aligned, sustainable, and responsive to evolving needs. This leader must reside within and be willing to travel regularly throughout Aspire’s service footprint (MA, CT, NH, MD, VT).

Key Responsibilities:

Enterprise Clinical Leadership & Risk Reduction 

• Serve as Aspire’s senior nursing authority, accountable for nursing practice quality, patient safety, and regulatory compliance across all states and service lines. 
• Reduce clinical and regulatory risk by strengthening medication oversight, standardizing documentation practices, and proactively addressing trends in incidents through root cause analysis, hospitalizations, and audit findings. 
• Ensure consistent, timely nurse involvement in medication changes, hospital discharges, program transitions, and high-risk incident review, positioning nursing as a proactive clinical partner. 
• Establish nurse-led oversight of medication administration practices to reduce risk exposure for DSPs and programs. 
• Oversee our multi-state footprint, ensuring alignment with regulatory expectations and best practices.  

Nursing Structure, Scope of Practice & Accountability 

• Design and implement a standardized, enterprise-wide nursing model that clearly defines roles, scopes of practice, caseload expectations, supervision structures, and delegation practices. 
• Establish clear performance expectations and accountability for both internal nursing staff and contracted nursing providers. 
• Ensure nurses are consistently practicing at the top of their license by aligning work appropriately and removing unnecessary administrative burden.  

Contracted Nursing & Vendor Oversight 

• Provide internal clinical oversight of contracted nursing vendors, including setting quality and documentation standards and monitoring performance and responsiveness. 
• Partner with executive and operational leadership to evaluate internal, contracted, and hybrid nursing models based on quality, risk reduction, and cost effectiveness.  

Medication Management, Technology & Systems 

• Lead Aspire’s medication management infrastructure, including selection, implementation, and oversight of an electronic Medication Administration Record (eMAR) system across all states. 
• Guide adoption of medication administration technologies that reduce errors and improve compliance, ensuring systems support centralized oversight, remote auditing, trend analysis, and timely retraining.  

Documentation, Auditing & Quality Integration 

• Standardize nursing documentation practices across states and service lines to ensure accuracy, consistency, and regulatory alignment. 
• Partner with Quality & Compliance to conduct joint audits, strengthen medical record integrity, and integrate nursing quality assurance into Aspire’s broader quality systems. 
• Ensure consistent tracking of health conditions, diagnoses, appointment follow-through, and staff training and competency requirements.  

Training, Competency & Workforce Development 

• Establish standardized training and competency frameworks for nurses, DSPs, and home providers, aligned with state regulations and best practices. 
• Develop clear retraining pathways following medication errors or clinical incidents and ensure training reflects the needs of aging populations, individuals with IDD, and those with complex medication regimens. 
• Collaborate on psychiatric consultation and clinical support models, as appropriate.  

Data-Driven Clinical Strategy 

• Lead the implementation and use of HRST or comparable health risk assessment tools to inform clinical oversight, staffing models, and training priorities. 
• Analyze hospitalization and emergency room utilization data to identify trends, anticipate risk, and drive preventive clinical interventions.  

Cross-Functional Leadership & Communication 

• Establish standardized workflows to ensure nursing is promptly notified of hospitalizations, medication changes, and critical incidents. 
• Lead regular nursing–operations reviews focused on risk trends, system improvements, and continuous learning. 
• Serve as a clinical health advisor during investigations, audits, and regulatory reviews. 
• Consult and work collaboratively with other health care and clinical professionals ensure integrated, high-quality care. 

Financial Stewardship 

• Align nursing staffing models and expenditures with quality outcomes and risk reduction goals. 
• Partner with Finance and Executive Leadership to evaluate return on investment, inform budgeting, and ensure nursing investments produce measurable improvements in care quality and compliance.  

Qualifications 

• Active Registered Nurse (RN) license, with multi-state licensure or ability to obtain required state licenses. 
• 7–10 years of progressive nursing leadership experience in the IDD field, including oversight of nursing services in multi-site and/or multi-state environments. 
• Strong knowledge of medication administration systems, delegation practices, and regulatory requirements in IDD and/or behavioral health settings. 
• Experience supporting individuals with IDD, aging adults with complex medical needs, and individuals receiving behavioral health or psychotropic medications. 
• Prefer Master’s degree in Nursing, Healthcare Administration, or a related field. 
• Experience with eMAR implementation preferred, HRST or similar risk stratification tools, and oversight of both internal and contracted nursing models. 

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. 

#CA26

Title of role: Program Manager, Member Services Content & Communications
Location: Remote but if in NY/ Boston (2 days in office)
Approved Salary Range: $95,000-$115,000

About the Role:

The Program Manager, Content & Communications plays a critical role in enabling a luxury customer experience by developing clear, engaging, and effective content for both member services agents and members. This role is responsible for training content creation, agent-facing knowledge resources, and member-facing help content.

This role partners closely with MS Training, MS Operations, and MS Operations Excellence teams to ensure content is accurate, timely, scalable, and aligned with both operational needs and luxury brand standards.

Key Responsibilities:

• Training & Agent Enablement

  • Design, develop, and maintain training materials for customer service agents, including onboarding, refresher training, process updates, and learning modules.
  • Develop refresher modules and tips/tricks series to keep tenured agents sharp and engaged
  • Translate complex policies, systems, and workflows into clear, actionable training content that supports agent confidence and performance.
  • Partner with Training and Operations leaders to identify content gaps and continuously improve learning effectiveness and agent readiness.
  • Move beyond text-heavy desks and create engaging content using videos, interactive modules, infographics, and gamified learning that caters to diverse learning styles

  Agent-Facing Knowledge & Help Content

  • Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization
  • Collaborate with cross-functional partners to create content related to policy updates, tool enhancements, and operational changes.
  • Ensure agent-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality agent & member experience.

  Member-Facing Service Content

  • Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging to reduce friction and promote self-service
  • Ensure all member-facing content reflects the luxury brand voice while clearly setting expectations and helping reduce inbound contacts.
  • Ensure member-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality member experience.

  Agent Facing Communication

  • Support internal communications and engagement initiatives within the Member Service organization, including change communications, operational updates, and recognition content.
  • Curate Flash Alerts and Reminders to ensure agents are aware of recent changes, outages, or policy shifts.

  Content Governance & Optimization

  • Establish content standards, templates, and best practices across training, agent-facing, and member-facing materials.
  • Track content performance and engagement metrics (e.g., article usage, training completion, contact drivers) and use insights to iterate and improve effectiveness.
  • Manage content calendars, updates, and version control to ensure consistency across channels and audiences.

Experience and Background Needed:

• • Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
  • Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Comfort working in a fast-paced, evolving environment with multiple priorities.
  • Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.

• Education

  • Bachelor’s degree in communications, marketing, education, organizational development or related field required

  Years of experience

  • 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design

  Technical skills

  • Knowledge management platforms
  • Experience leveraging AI tools to support content creation, editing, summarization, and optimization while maintaining quality, accuracy, and brand voice.
  • Experience optimizing content for AI-driven search and automation
  • Ability to use data to inform content gaps and performance

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

This territory cover - Massachusetts, Connecticut, Rhode Island, Maine, New Hampshire, Vermont, Central & Western Pennsylvania, New York (excluding NYC), Ohio, West Virginia

Summary of Job:

The Regional Account Manager (RAM) – Rare Disease is a critical commercial role responsible for expanding the diagnosed patient population and driving appropriate treatment initiation through education-driven, data-informed field engagement. This role is designed to complement existing Regional Business Manager (RBM) coverage by placing primary emphasis on new and earlier patient identification, diagnostic pathway enablement, and referral network activation.

In rare disease markets, where growth is driven by patient identification rather than market share shifts, the Regional Account Manager focuses on uncovering diagnostic gaps, enabling earlier disease recognition, and ensuring appropriate handoff of qualified patient opportunities to RBMs for treatment initiation and account execution. The RAM serves as a field integrator across the local ecosystem and works in close collaboration with Regional Business Managers and relevant cross-functional partners

Essential Functions:

Patient Identification & Diagnostic Enablement

• Identify rare disease patients through engagement with healthcare providers, including but not limited to IM/FP, General Pediatrics, Rheumatology, Physical Therapy, Pain Management, and other non-traditional specialties
• Identify and address diagnostic gaps within targeted accounts that may delay or prevent accurate diagnosis
• Map, influence, and support local diagnostic and referral pathways to reduce time from disease suspicion to confirmed diagnosis
• Support appropriate use of diagnostic tools and specialist referrals, including utilization of approved HCP identification tools
• Serve as a field integrator to help ensure potential patients are identified throughout the diagnostic journey

Territory Strategy & Data-Driven Execution

• Develop and execute a business plan focused on patient identification and diagnostic activation
• Utilize claims data, internal analytics, Power BI mapping, and other approved data sources to identify high-probability patient opportunities
• Continuously refine targeting and territory strategy based on real-world outcomes, field insights, and performance metrics
• Analyze local and regional trends to inform short- and long-term business planning

Cross-Functional Collaboration

• Partner closely with Regional Business Managers and appropriate cross-functional partners to ensure coordinated, compliant patient identification efforts
• Execute compliant transitions of qualified patient opportunities to RBMs for treatment initiation and account execution

Compliance & Professional Conduct

• Communicate all disease, diagnostic, and product-related information in a truthful, non-misleading manner consistent with company policies and all applicable laws and regulations
• Utilize only on-label, approved materials and seek guidance from management, Compliance, or Legal when uncertainty exists
• Adhere strictly to all regulatory, compliance, and company policies, including appropriate handling of confidential patient information

Success Metrics (KPIs)

Primary Metrics

• Number of newly identified and qualified patient opportunities
• Growth in confirmed diagnoses
• Expansion of new prescriber base
• Qualified patient transitions to RBMs

Secondary Metrics

• Conversion of qualified transitions to enrollment forms
• Contribution to new patient starts
• Percentage of transitions meeting defined qualification criteria (including pedigree relevance and confirmed referral pathway)
• Educational discussions, including speaker programs and conferences

Job Requirements:

Education 

• Bachelor’s degree in science or business required. 

Experience 

• Minimum of 5 years of rare disease experience or experience selling in complex disease states preferred
• Demonstrated experience and success in patient identification, disease education, or complex diagnostic markets
• Proven ability to operate effectively in long-cycle sales environments
• Strong analytical skills with the ability to translate data into actionable territory strategies
• Demonstrated ability to influence multiple stakeholders without direct authority
• Strong verbal, written, presentation, and interpersonal communication skills
• Ability to work autonomously while maintaining strong cross-functional collaboration
• Residence within close proximity to assigned geography
• Commitment to continuous learning and professional development

Preferred Qualifications

• Experience in rare disease or other highly specialized therapeutic areas
• Demonstrated understanding of referral networks
• Strong business planning and strategic thinking capabilities
• Strong business development skills

Travel Requirements

• Requires up to approximately 70% domestic travel
• Must possess a valid U.S. driver’s license with a clean driving record
• Position requires overnight domestic travel based on regional and territory needs

Technical Skills

• Proficient in Microsoft Office Suite and CRM systems
• Comfortable with data visualization and analytics platforms

Non-Technical Skills

• Highly motivated with strong attention to detail
• Ability to manage ambiguity and complexity
• Strong problem-solving skills
• Cultural sensitivity and ability to collaborate within a multinational organization

The anticipated salary for this position will be $185,500 to $202,000. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs.

The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including:

• 401K with company matching
• Annual Bonus Program (Sales Bonus for Sales Jobs)
• Generous PTO and Holiday Schedule which includes a Summer and Winter Shut-Down, Sick Days and, Volunteer Days
• Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision)
• HSA & FSA Programs
• Well-Being and Work/Life Programs
• Life & Disability Insurance
• Concierge Service
• Pet Insurance
• Tuition Assistance
• Employee Referral Awards

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at  212 Carnegie Center Dr. Suite 510 Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com.

Recruitment & Staffing Agencies

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

#LI-PE1

#LI-Field

About the Role 

We are looking for a highly organized and detail-oriented Human Resources Coordinator to support and execute key People Operations, payroll, and office operations. This role is ideal for someone who thrives in structured environments, takes pride in getting the details right, and operates with a strong sense of ownership.

You will play a critical role in ensuring payroll is executed accurately, employee data is well managed, and the day-to-day employee experience runs seamlessly. This role requires someone who can balance precision with pace, prioritize what matters most, and proactively improve how work gets done.

We do our best work together. AV operates as a 5-day-a-week, in-office culture where collaboration, mentorship, and shared momentum matter.

What You’ll Do 

Payroll & Benefits Administration

• Own end-to-end execution of bi-weekly U.S. payroll and monthly international payroll with a high bar for accuracy and timeliness
• Collect, review, and validate timekeeping data and payroll inputs, ensuring issues are identified and resolved proactively
• Partner with the PEO to manage payroll processing, benefits administration, and related inquiries
• Reconcile monthly benefits invoices and flag discrepancies, ensuring clean and accurate reporting
• Maintain accurate payroll records and employee data, holding a high standard for data integrity

People Operations Support

•  Own and maintain employee data across systems, ensuring accuracy, confidentiality, and consistency
• Support core People Operations processes and initiatives with strong follow-through and attention to detail
• Identify opportunities to simplify, streamline, and improve existing workflows

Office Operations

• Own day-to-day office operations to ensure a high-functioning, well-supported environment
• Manage vendors, supplies, and logistics with a focus on efficiency and quality

Events & Team Support

• Support planning and execution of team events and internal gatherings
• Coordinate scheduling, vendors, and logistics to deliver a smooth and well-organized experience

Who You Are 

• Bachelor's degree and 2+ years of experience in office administration, HR, People Operations, payroll, or similar operational roles
• Experience supporting payroll processing, benefits administration and related systems (HRIS, payroll, or benefits platforms)
• Strong attention to detail and high level of accuracy with financial and employee data
• Highly organized with the ability to prioritize effectively and manage multiple workstreams in fast-paced, evolving environments
• Communicates clearly and collaborates well across teams
• Takes ownership, follows through, and operates with a strong sense of accountability
• Actively looks for ways to improve processes, reduce manual work, and increase efficiency
• Leverages AI tools and automation to streamline workflows and enhance outcomes
• Analytical and solutions-oriented, with sound judgment 
• Demonstrates a continuous learning mindset and openness to feedback

Our Culture & How We Work at AV
Regardless of title, this is what great looks like at AV.

Put team and stakeholders first. We win together and measure success by the value we create for our investors, founders, and each other.
Take extreme ownership and bias toward action. We act like owners, move with urgency, and follow through.
Debate rigorously and commit fully. We welcome diverse views, use data and sound judgment, and once aligned, execute as one team.
Focus on what matters most. We prioritize impact, simplify where possible, and channel energy where we have a real advantage.
Be AI-forward and tech-optimistic. We actively use AI and emerging technologies to work smarter, make better decisions, and amplify human judgment — not replace it.
Stay curious and think big. We are continuous learners, aim high and build for long-term impact.

Benefits & Perks
We offer a flexible, employee-first benefits program designed to support your health, financial well-being, and life outside of work. Benefits begin shortly after hire and are designed to give you choice and flexibility based on your needs.

Comprehensive health coverage with multiple plan options, including employer-funded deductible support and HSA contributions
Dental and vision plans with multiple coverage tiers
Tax-advantaged accounts including HSA, FSA, and commuter benefits (with monthly employer contribution)
401(k) with company match and immediate vesting
Company-paid life and disability insurance, plus optional supplemental coverage
Additional support programs including EAP, health advocacy, and wellness resources
Flexible, unlimited PTO and generous paid parental leave
11 company holidays

Position: Part Time Floor Leader

Weekly: 20-29 hours

Interview Plan

Floor Leader

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

Responsibilities: 

Sales & Customer Experience: 

• Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!
• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.
• Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.

Team Involvement: 

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.

Operational Excellence: 

• Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store location, take deposits to the bank.
• Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing. Review daily communications, including store updates and task lists, to ensure that team members are informed and prepared for their shifts, promoting a culture of preparedness and organization.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
• Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.
• Policies and Procedures: Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety. 

Qualifications: 

Required:

• Minimum 1 year of experience in:
• customer service and sales
• cash handling and opening/closing procedures
• supervisory experience involving coaching, feedback, and training
• problem-solving issues related to customer service in day-to-day operations
• a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business 
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred: 

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics 
• Experience in cross cultural collaboration and DEIB or social justice training 
• Fluency in Spanish, French or other languages

Position: Part Time Floor Leader

Weekly: 20-29 hours

Interview Plan

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

Regional Sales Manager – Air Solutions (Northeast Region)

We are seeking a Regional Sales Manager to join our dynamic Air Solutions team, responsible for driving growth across the greater Northeastern United States. In this role, you will serve as the applied channel lead for the region, focused on expanding LG’s Commercial Air Conditioning business throughout Maine, Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, and Pennsylvania.

As a key leader within the organization, you will develop strategy, lead talent, and build strong external partnerships to accelerate market penetration and revenue growth.

Key Responsibilities

• Build and maintain strong relationships with internal teams, channel partners, engineering firms, contractors, and owners to identify market needs, trends, and growth opportunities.
• Lead and develop a team of regional sales engineers to drive performance across the applied representative channel and achieve regional sales and margin objectives.
• Serve as the primary point of contact for third-party channel partners, strengthening long-term strategic relationships.
• Develop and execute regional commercial account strategies and action plans to meet business plan objectives for the process cooling segment.
• Qualify channel opportunities and manage the sales pipeline providing accurate monthly forecasts for awards and revenue.
• Communicate regularly with Air Solutions leadership regarding pipeline status, market dynamics, and business performance.
• Ensure high levels of customer support by coordinating efforts across the sales team, customer call center, and field support teams.
• Provide voice-of-customer and market insights to optimize LG’s regional offerings and overall value proposition.
• Act as the internal subject matter expert and customer advocate, influencing product development and process roadmap decisions.
• Collaborate with marketing and engineering teams to create compelling sales presentations and proposals that clearly articulate LG’s value proposition and differentiation.
• Represent LG at industry events, strengthening brand visibility while deepening existing relationships and cultivating new ones.

Job Requirements

• Bachelor’s degree required; MBA preferred.
• Minimum of 10 years of progressive experience in sales, sales leadership, applied representative management, and/or large account management, with a proven record of driving growth and managing complex commercial projects.
• Strong technical expertise within the Commercial Air Conditioning industry; VRF experience preferred.
• Experience with process cooling systems including scroll chiller products preferred.
• Demonstrated ability to build and sustain strong professional relationships.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint), Adobe Writer, Visio, and standard Windows applications.
• Strong business acumen with the ability to think strategically across sales, marketing, operations, finance, and account P&L management.

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About this Job

The Property Caretaker supports an assigned portfolio of vacation rental properties with responsibilities including all aspects of property management, including owner and guest relations, maintenance, and housekeeping. Supports cross-functionally across the team.

This job serves the Waterville Valley, NH market. 

Compensation

• $22 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• Up to $100 per month car allowance for eligible employees.
• More benefits and company perks information below.

Essential Job Functions

• Assists in the daily operations of the assigned portfolio of homes. Identify areas for improvement, assisting managers in process enhancements to drive efficiency and quality outcomes.
• Support the team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
• Conduct regular inspections prior to guest and owner arrivals.
• Works to resolve guest and homeowner concerns by responding to emails, calls and tickets. Partners with the management team on escalated issues. 
• Partners and assists your Business Development Representative and management team when new units join the portfolio.
• Supports cross-functionally across the team as needed.
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications 

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Minimum 1 year experience in housekeeping, maintenance or similar role. 
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Strong attention to detail.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Benefits + Perks

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offerings