About Minno

Minno is a global media and technology company based in Nashville, Tennessee, on a mission to help kids and families experience Jesus every day through media and technology.

Founded in 2019, Minno is building the most trusted Christian media brand for the next generation. Through our streaming platform, original programming, publishing, and digital presence, we spark children's curiosity about God and the Bible, support parents, and create joyful, lasting faith experiences for families worldwide.

We're a fast-growing startup — powered by a mission-driven team with experience at Amazon, PBS KIDS, Duolingo, Disney, DreamWorks Animation, Noggin, and leading studios and startups. Our growth has placed us in the top 1% of direct-to-consumer subscription businesses, and we are scaling rapidly following the close of our Series A round, led by Konvoy Ventures.

Minno is a Nashville-based global media company serving Christian kids and families through: 

• Minno Kids: Our flagship ad-free streaming platform experiencing triple-digit growth
• Minno Originals: Award-winning original programming including "Laugh and Grow Bible for Kids" and "Young David" 
• YouTube channel: The fastest-growing Christian kids' channels with triple-digit year-over-year growth 
• Minno Press: Our successful publishing unit behind bestselling children's titles, including the award-winning "Minno Laugh & Grow Bible for Kids." 

We differentiate ourselves through creative excellence, faithful curation, parent partnership, and a global vision that honors the diversity of the Church. Minno is a public benefit corporation, and our mission fuels everything we do.

Minno uniquely differentiates itself by promising: 

• Experiential Excellence:  Top-tier quality that changes expectations and raises the bar for Christian content. 

• Safe Entertaining Christian Content: Kid-friendly, entertaining, engaging, age-appropriate, and Biblically aligned content. 

• Practical Faith Support:  Resources that cultivate faith, invite conversation, and foster spiritual growth. 

• Values the Global Church: Honoring the diversity of the global church and people as image bearers of God. 

As a public benefit corporation, Minno is committed to helping kids and their families experience Jesus every day through media and technology. This mission drives everything we do.

Position Overview

Minno is hiring a Director of Member Support to build and scale a high-performing support operation that delivers fast, reliable, and high-quality experiences to our members.

This leader will own the full support ecosystem—team, tools, workflows, and performance—ensuring that every interaction reflects Minno’s commitment to serving Christian families with excellence and care.

This is a hands-on operator role. You will design and optimize our support systems (Zendesk), establish clear service standards, and build a team capable of delivering consistent results as we scale.

You will also serve as the voice of the member within the organization, translating support data and trends into actionable insights that improve product, reduce friction, and strengthen retention.

This role reports to the Chief Product Officer and starts with a small team, with responsibility to scale over time.

Impact and Opportunity

Joining Minno as the Director of Member Support means stepping into a critical leadership role where you will define and scale how families experience support at every stage of their journey. You will build and lead a high-performing support operation that delivers fast, reliable, and high-quality service, ensuring every interaction reflects Minno’s commitment to excellence and care.

This role goes beyond managing a team—you will design the systems, workflows, and standards that enable consistent, scalable support as the company grows. You will translate day-to-day member interactions into clear insights that inform product improvements, reduce friction, and strengthen trust with the families we serve.

Your work will ensure that parents feel supported and confident in using Minno, and that every touchpoint reinforces the quality, safety, and intentionality that define our content and mission.

In this role, you’ll have the opportunity to:

• Impact Lives: Affect the faith journeys of thousands of families around the world by ensuring meaningful, positive interactions that deepen their connection to God.
• Empower a Mission-Driven Team: Build and inspire a team committed to excellence in service, fostering professional growth, and aligning their work with the greater purpose of Minno’s mission.
• Shape Industry Standards: Contribute to establishing a gold standard in customer support for Christian media, blending cutting-edge technology with a compassionate human touch.
• Build from the Ground Up: Design and implement foundational processes and systems, scaling them to support Minno’s rapid growth while maintaining high service quality.
• Lead Cultural Change: Instill a customer-first mindset across Minno, ensuring all teams prioritize and consider member needs in their work.

This role offers more than just a career—it’s an invitation to be part of something bigger, impacting generations by strengthening their faith and fostering shared, meaningful experiences. This is your chance to shine if you want to make a difference while leading with innovation and compassion.

Key Responsibilities:

• Leadership and Management: Lead and manage the Member Support team, fostering high performance and adherence to company standards. Develop training programs to maintain a culture of continuous improvement.
• Operational Excellence: Implement and optimize customer service technologies (e.g., Zendesk) to streamline workflows and maintain top-tier service metrics.
• Scalability and Growth: Build and execute a scalable support plan, including hiring and onboarding new team members. Pilot innovative support models to enhance capabilities.
• Data and Reporting: Track and analyze support data, identifying trends and actionable insights for process improvements. Regularly report on performance metrics to senior leadership.
• Champion Member Needs: Serve as a bridge between our members and internal teams, providing feedback and recommendations that enhance user experience and product offerings.

Ideal Industry Background:

• Consumer-Facing Tech Startups: Experience in tech startups or growth-stage companies that provide subscription-based or digital services, ensuring familiarity with lean operations, scalability, and customer-centric practices.
• Children’s Media and Educational Technology (EdTech): Background in companies that focus on children’s programming, family engagement, or educational tools (e.g., PBS Kids, LeapFrog, ClassDojo). This ensures an understanding of the needs of family audiences and experience with content that supports child development.
• Direct-to-Consumer SaaS and Subscription Services: Familiarity with businesses that operate on a subscription model, understanding customer lifecycle management, retention strategies, and member support processes.
• Customer Experience: Companies or roles focused on customer service where maintaining a seamless customer journey is key.

Preferred Experience:

• Startup or Growth-Stage Exposure: Experience in environments with limited resources and fast decision-making to ensure adaptability.
• Team Leadership: 3-5 years in a customer-facing role with success in managing and scaling teams.
• Operational Scaling: Proven ability to build and scale support teams and processes.
• Technology Implementation: Hands-on experience with customer service platforms like Zendesk.
• Innovative Support Models: Familiarity with piloting unique staffing solutions, such as utilizing remote workforces and agentic AI.
• Cross-functional collaboration: Ability to work with marketing, product, and content teams to align support strategies.

Skills:

• Customer Focus – Deep commitment to delivering exceptional member experiences
• Optimizes Work Processes – Ability to design efficient, scalable systems
• Ensures Accountability – Holds self and team to high performance standards
• Builds Effective Teams – Recruits, develops, and leads strong teams
• Tech Savvy – Comfortable with support tools, automation, and reporting systems
• Decision Quality – Makes sound tradeoffs under pressure
• Communicates Effectively – Shares insights clearly across the organization
• Drives Results – Delivers measurable outcomes in fast-paced environments

Key Performance Indicators

• Customer Satisfaction Score (CSAT)
• First Response Time
• Average Resolution Time
• SLA Adherence Rate
• Contact Rate per Member
• Team Productivity (quality-adjusted)
• Support Insights Delivered (and impact on the business)

Our Values

• Biased towards Action: We take the initiative and make decisions quickly.
• Curious, not Content: We are eager to learn and innovate.
• Grit & Resilience: We persevere and follow through on our commitments.
• Rigorous Intentionality: We pay attention to details and understand the "why" behind our work.
• Think like Owners: We are resourceful and take wise risks.
• Mutual Blessing: We operate generously on behalf of others.
• Trust Builders: We gain confidence through honesty, integrity, and authenticity.
• Adapt & Flex: We operate effectively in uncertain situations.

Location

Nashville, TN preferred. Open to remote for the right candidate.

Compensation & Benefits

• Competitive base salary commensurate with experience
• Performance-based bonus
• Equity package
• Comprehensive benefits
• Professional development opportunities, including key industry conferences and leadership development programs

Minno is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected characteristics.

To apply, please submit your resume and a cover letter explaining your interest in Minno and how your experience aligns with our mission and values.

Join us in building something that matters — and helping millions of kids and families experience Jesus every day.

The Role

• Leverage Pilot software to produce high quality books and financial reports
• Develop scalable and accurate accounting workflows to record a customer’s financial activity accurately and efficiently
• Build strong relationships with and provide exceptional experience to a portfolio of customers
• Mentor and develop newer team members\
• Manage complex client portfolios with high efficiency and minimal manager support
• Handle client escalations independently and make sound judgment calls on client issues
• Mentor and coach junior team members through knowledge sharing and feedback

The Role

• Leverage Pilot software to produce high quality books and financial reports
• Develop scalable and accurate accounting workflows to record a customer’s financial activity accurately and efficiently
• Build strong relationships with and provide exceptional experience to a portfolio of customers
• Mentor and develop newer team members
• Manage complex client portfolios with high efficiency and minimal manager support
• Handle client escalations independently and make sound judgment calls on client issues
• Mentor and coach junior team members through knowledge sharing and feedback

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

The Senior Manager, Clinical Collaboration plays a critical role in strengthening and scaling collaboration between Thyme Care’s Care Team and our Oncology Practice Partners, as well as driving overall contract success. This role is focused on ensuring our clinical partnerships are patient focused, effective, flexible, and aligned to each practice’s unique needs, while driving high satisfaction and long-term engagement across our network.

This role sits at the intersection of clinical care, operations, and partnership strategy. The Senior Manager, Clinical Collaboration directly impacts how effectively Thyme Care integrates into oncology practices, ultimately improving care coordination, provider experience, contract success, and patient outcomes across the cancer journey.

Collaboration with oncology practices can look different depending on practice size, structure, and preferences. Some practices rely heavily on Thyme Care support, while others prefer a lighter-touch partnership. This role will help design, operationalize, and continuously improve collaboration models that meet practices where they are—while maximizing value for patients and partners.

This is a client-facing role that works closely with internal cross-functional teams and external clinical leadership at partner practices.

• Clinical Collaboration Strategy
  
  
• Develop, implement, and continuously improve workflows and collaboration models between Thyme Care’s Care Team and oncology practice care teams (e.g., nurses, social workers, care coordinators).
• Tailor collaboration approaches based on practice preferences, size, and level of desired engagement.
• Beta test and rollout new products and features that support clinical collaboration (such as Thyme Care Signal)

• Cross-Functional Partnership
  
  

• • Partner closely with Care Delivery to design and refine operational workflows that support effective collaboration.
  • Work with Product to identify, define, and support development of tools that enhance communication and coordination with practices. 
  • Collaborate with Data Science and Analytics to track interactions, define KPIs, and monitor success metrics.
  • Work alongside Commercial Directors to gather practice feedback, support solution design, and help position collaboration strategies with practices.
    
    

• Client & Practice Engagement
  
  
• Serve as a key clinical collaboration partner for oncology practices, engaging directly with practice clinical leadership.
• Drive regular touchpoints, feedback loops, and problem-solving conversations in partnership with Commercial Directors.
• Identify opportunities to deepen collaboration, improve satisfaction, and proactively address challenges.
  
  
• Continuous Improvement
  
  
• Identify trends, gaps, and opportunities across the practice network to improve collaboration at scale.
• Translate practice feedback and operational insights into actionable recommendations for internal teams.
  Support pilot programs and new collaboration initiatives, helping scale successful models across the network.

Executive alignment

• • Own creation, alignment, and communication of initiative strategy and goals
  • Provide regular updates against goals and surface key wins and challenges to leadership 
  • Scope and advocate for resources and budget, when necessary, to achieve goals 

WHAT YOU’VE DONE

Required Qualifications

• 5+ years of experience in healthcare, working with providers, clinical operations, or value-based care models
• Experience partnering with provider organizations (oncology, specialty care, or private practice preferred)
• Proven ability to lead cross-functional initiatives and drive operational programs from design to execution
• Strong understanding of provider workflows and clinical practice operations
• Experience influencing internal and external stakeholders without direct authority
• Data-driven approach to measuring performance and improving outcomes
• Comfortable operating in fast-paced, ambiguous environments

Nice-to-Have Qualifications:

• Clinical background with transition into operations, strategy, or program leadership
• Experience in oncology, palliative care, or specialty care models
• Background in value-based care, care coordination, or provider enablement
• Experience in digital health, health tech, or startup environments

WHAT LEADS TO SUCCESS

Act with our members in mind. You are deeply motivated by improving the patient and provider experience. You understand how strong clinical collaboration directly impacts outcomes and brings that lens to every decision.
Move with purpose. You are highly proactive and execution-oriented. You can take a concept from idea to implementation, prioritize effectively across competing initiatives, and drive measurable outcomes.
Comfortable with ambiguity. You thrive in environments where processes are still being defined. You are able to create structure where none exists and adapt quickly as priorities evolve.
Clinical and operational fluency. You understand how care is delivered in practice settings and can translate between clinical needs and operational solutions. You know how to “meet practices where they are” while still driving forward progress.
Influence without authority. You build trust quickly and can align diverse stakeholders—including providers, clinical leadership, and internal teams—toward shared goals, even when incentives or perspectives differ.
Strong communicator. You can simplify complex ideas, tailor your message to different audiences, and navigate nuanced, sometimes sensitive conversations with confidence.
Systems thinker with a builder mindset. You can zoom out to design scalable collaboration models while also diving into the details to operationalize them. You’re energized by building and refining processes that can scale across a network.
Data-driven and outcomes-oriented. You define success clearly, use data to track performance, and continuously iterate to improve results—whether that’s provider engagement, enrollment growth, or care coordination effectiveness.
Resilient and solutions-focused. You navigate challenges with a problem-solving mindset, push through obstacles, and maintain momentum in the face of competing priorities and evolving goals.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $140,250 - $165,000. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

We’re seeking a Staff DevOps Engineer to join our Cloud Platform Team — the engineer who sets the technical direction for how Built’s infrastructure is designed, operated, and evolved. This is the most senior individual contributor role on the platform team, and it goes well beyond day-to-day operations. You’ll architect the systems that every engineering team at Built depends on, define the standards that others work within, and drive the platform roadmap with full autonomy. By raising the reliability and velocity of our infrastructure, you directly enable Built’s mission of radically disrupting construction finance.

Our Guiding Principles

• Be Bold. We pursue the biggest problems in our industry, challenge assumptions others take for granted, and take calculated risks to get there. We don’t hide behind consensus or committees. Playing it safe is just failing slowly.
• Help Customers Win. We learn our customers’ businesses deeply — how they think, how they deploy capital, what keeps them up at night. We treat their capital like our own. We ship leverage, not features. And we measure ourselves by customer results, not our intentions.
• Move with Urgency & Purpose. We bias toward delivery over perfection, remove friction from our own paths, and communicate in real time. Momentum compounds — and we build it every day.
• Own the Outcome. We own outcomes, not just tasks. We hold a high Say:Do ratio and take responsibility from idea through impact. When something breaks, we fix it — we don’t wait to be asked.
• Never Satisfied. We raise the bar continuously. We stay curious, hold exacting standards, debate hard, and hold our opinions loosely when the evidence shifts. Excellence is a habit, not an event.

What You’ll Do

• Architect and own Built’s core cloud infrastructure on AWS — defining the patterns, standards, and systems that all engineering teams build on, from EKS/ECS cluster design to VPC topology to IAM governance.
• Lead platform modernization — driving the migration and simplification of our software delivery lifecycle, rationalizing tooling, and building the infrastructure foundation for Built’s AI-related product initiatives.
• Own SLOs and SLIs for the platform — define them, instrument them in your observability stack, and lead the team in meeting reliability targets consistently across all environments.
• Define DevOps engineering standards across the team — IaC patterns, CI/CD architecture, container orchestration standards, and observability frameworks.
• Drive the platform roadmap in partnership with engineering leadership — balancing foundational investment with immediate delivery needs and communicating trade-offs clearly to technical and non-technical stakeholders.
• Lead incident response and postmortems — serve as the technical escalation point for complex infrastructure failures, drive systemic improvements, and reduce incident volume over time.
• Evaluate and adopt new technologies across the platform stack — making sound build-versus-buy decisions with a clear view of long-term trade-offs and ROI.
• Mentor a team of 5 platform engineers through design reviews, pairing, architecture guidance, and knowledge-sharing sessions across the broader engineering organization.
• Partner with Information Security to lead vulnerability assessment and security architecture — ensuring compliance, proactive risk management, and adherence to regulatory requirements.

Skills & Experience

Must-Have

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 8+ years of hands-on experience in DevOps, platform engineering, or cloud infrastructure in a production environment.
• Expert-level AWS knowledge — deep fluency with EKS, ECS, EC2, RDS, S3, IAM, VPC, and cost management tooling.
• Deep Kubernetes expertise — cluster architecture, networking, RBAC, autoscaling, and debugging production workloads at scale.
• Strong infrastructure-as-code proficiency with Terraform — writing extensible, maintainable modules and enforcing IaC standards across the team.
• Proven experience designing and operating CI/CD pipelines with GitHub Actions, CircleCI, or similar tooling.
• Hands-on observability experience with Datadog, Grafana, or similar platforms — metrics, logs, traces, monitors, SLO tracking, and alerting.
• Familiarity with incident management tooling (Incident.io, PagerDuty, or similar) and a track record of leading postmortems and driving systemic reliability improvements.
• Fluency in at least one scripting or automation language — Python, Go, or Bash.
• Strong communication skills — able to present infrastructure risks and architectural trade-offs to both engineers and non-technical stakeholders.

Nice-to-Have

• Experience with other IaC tools (Pulumi, CloudFormation, CDK) is a plus.
• Experience with service catalog and developer experience tooling (OpsLevel, Backstage, or similar).
• Background in fintech, lending, or regulated industries where uptime, auditability, and data security are critical.
• FinOps experience — cloud cost governance, right-sizing, and spend transparency across engineering teams.
• Contribution to open-source infrastructure projects or published engineering RFCs.

What the First Year Looks Like

Days 1–30: Learn the Landscape

• Ramp up on Built’s AWS infrastructure (EKS, ECS, VPC, IAM), CI/CD pipelines, and observability stack.
• Shadow on-call rotations (roughly one week every six weeks) to understand current incident patterns and pain points firsthand.
• Build relationships with product engineering teams to understand their infrastructure dependencies and friction points.

Days 30–60: Start Shaping the Platform

• Identify the highest-leverage opportunities for platform modernization and SDLC simplification.
• Begin contributing to architecture decisions and TRDs for current initiatives.
• Propose improvements to IaC standards, deployment pipelines, or observability coverage where gaps exist.

Days 60–90: Own and Drive

• Lead a meaningful platform initiative from architecture through delivery — whether modernization, reliability, or developer experience.
• Establish yourself as the technical standard-setter the team turns to for complex infrastructure and AI-related platform questions.
• Contribute to the roadmap planning process with a clear point of view on what the platform needs next.

AI & Technology Expectations

At Built, AI is a first-class part of how we work — not a pilot program. For this role specifically, that means:

• Use AI coding assistants (your choice of platform) as a daily productivity multiplier for IaC authoring, pipeline configuration, and automation scripting.
• Apply AI to platform operations: runbook generation, incident summarization, root cause analysis drafts, and postmortem synthesis.
• Drive and contribute to Built’s broader initiative to automate the software delivery lifecycle — identifying where AI can reduce manual toil across build, test, deploy, and observe workflows.
• Evaluate emerging AI infrastructure tooling and bring well-reasoned recommendations to the team.
• Share effective AI use cases and patterns with the broader engineering organization.

Operational Details

• Team size: You’ll join a team of 5 platform engineers, with this role serving as the senior technical anchor.
• On-call: Rotations run approximately one week every six weeks. We work continuously to reduce incident volume and toil so that on-call is manageable and low-noise.
• Location: Remote (US). Flexible working hours.

Built’s salary range for this position is $175,000-$235,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

Summary

At Pilot, we ingest over 7,000,000 transactions per year across more than 700 platforms — powered by a combination of expert human bookkeepers and AI agents working together. To support our fast-growing customer base, it's more important than ever to ensure that both our people and our automated systems can reliably access the data needed to produce accurate, high-quality financial reports.

We are hiring a Program Manager to support the Customer Operations teams. At Pilot, Customer Operations is responsible for delivering a high-value customer experience, producing high-quality month-end close accounting deliverables, and continuously improving processes through emerging technologies — including agentic AI.

This Program Manager is the key owner of all platform and financial data access processes at Pilot, for both human and AI-driven workflows. This person is process-oriented and thrives in problem-solving environments. You will work cross-functionally with our operations departments and with external platform partners to unblock access problems, document customer onboarding processes, and provide clear guidance to our operations team and AI systems on how to onboard customers and connect institutions to Pilot.

Key Responsibilities

• Manage admin console accounts and platform credentials, ensuring seamless access for both human operators and AI agents
• Work with external platforms to resolve access and integration issues across manual and automated workflows
• Produce and maintain accurate onboarding instructions for our customers
• Create and update internal documentation covering access provisioning, sync processes, and risk mitigation
• Maintain access- and platform-related ticketing queues, identifying patterns that could be resolved through automation
• Develop workflows and guardrails for accessing new institutions in compliance with Pilot guidelines
• Support and expand automation for platform onboarding, partnering with engineering and AI teams to reduce manual steps over time

About You

• Bachelor's degree or equivalent experience and 5+ years of relevant work experience in accounting/finance platform management, customer success, customer onboarding, or program management
• Systems thinker who can independently carry out rigorous, actionable analysis — and translate findings into processes that work for humans and machines alike
• Research-focused, with the ability to dive deep into complex platform access and integration problems
• Exceptional communication skills, with the ability to create clear, easy-to-follow processes for customers, internal users, and technical teams building AI tooling
• Genuine curiosity about AI and automation, with a willingness to actively experiment with agentic workflows — not just observe them
• Comfortable navigating ambiguity in a fast-paced, rapidly evolving environment where the line between human and AI work is shifting

About Pilot

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 3,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock.  Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene.  Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

Why Pilot?

• We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
• The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including wellness benefits such as Modern Health, Headspace, One Medical, Aaptiv and Rightway
• Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
• 401(k) plan

The base pay range target for the role seniority described in this job description is $62,000- $84,000 in Nashville, TN. Final offer amounts depend on multiple factors such as candidate experience and expertise, geographic location, total compensation, and market data. In addition to cash pay, full-time regular positions are eligible for equity, 401(k), health benefits, and other benefits; some of these benefits may be available for part-time or temporary positions.

Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilot’s recruiting notices here, including our EEO policy, information about requesting a reasonable accommodation in the job application process, recruitment agency policy, recruitment scam notice, and important E-Verify information. You may view our job candidate privacy policy here.

The Role

What You'll Own

• ABM strategy and programs. You'll define the account-based approach for this segment—target account selection, buying committee mapping, personalized campaigns, and the sequencing that moves multi-stakeholder deals through a longer cycle. You'll test, learn, and build the playbook as you go.
• Pipeline contribution. You're accountable for what this segment produces: SQLs, opportunity value, conversion rates, pipeline velocity. You know what the numbers are telling you and what to adjust when they're not moving.
• Sales alignment. You'll be in pipeline reviews, contributing to account plans, and making sure marketing programs are coordinated with where sales is focused. One unified motion, not two separate ones.
• Partner-sourced pipeline. Working closely with the Partner Marketing and Events Lead, you'll help turn partner relationships into a source of qualified leads for strategic accounts, coordinating on referral programs and ensuring partner-generated opportunities are tracked, nurtured, and converted with the same rigor as any other channel.
• Campaign execution. Working with shared specialists across lifecycle, paid media, content, and marketing ops, you'll design and run full-funnel programs that reach strategic account buyers via paid channels, events, outbound sequences, and direct engagement.

What Success Looks Like in Year 1

• A clear ABM strategy for strategic accounts. 
• Targeted programs running against priority accounts. 
• Partner-sourced leads flowing into the pipeline alongside ABM-generated opportunities.
• Growing, measurable pipeline contribution from the segment. 
• A tight, trusted working relationship with sales.

About You

Role Overview

The Senior Manager, Marketing Business Partner leads national marketing efforts for Vaco by Highspring, ensuring strategies are effectively executed at regional and local levels. Acting as the primary marketing partner to Vaco stakeholders, regional leaders, and field marketers, this role drives scalable, repeatable, and locally relevant campaigns, events, and activities aligned with enterprise and Business Unit objectives. 

The Senior Manager, Marketing Business Partner is responsible for building partnership and gathering field insights, creating a feedback loop that informs enterprise and Business Unit marketing strategies. A significant focus is on event strategy and management, equipping Vaco offices to deliver high-quality events that drive engagement, reinforce the enterprise narrative, and support growth. 

Your Impact

To be successful, the Senior Manager, Marketing Business Partner must be proactive, organized, collaborative, and deeply attuned to the needs of both enterprise marketing and local market stakeholders. 

Business Unit Marketing Strategy 

• Act as primary point of contact for Vaco and communicate marketing updates across Vaco leadership and field. 
• Develop and evolve Vaco’s overarching marketing strategy to drive business priorities, aligning marketing efforts to local goals while maintaining enterprise consistency. 
• Establish clear feedback loops to share sales insights from leadership and the field with the marketing team. 
• Prioritize, manage, and right-size marketing requests to ensure alignment with strategic business objectives. 
• Identify opportunities to pilot, refine, and replicate high-performing marketing activities across the field. 

Scalable Local Activation & Enablement 

• Manage a growing team of regional field marketers, with a focus on development and career pathing across marketing 
• Create scalable processes for local adoption of marketing efforts, including campaign updates, enablement materials, playbooks, marketing programs and more. 
• Partner closely with the global events team to support the delivery of local events, brainstorm new event strategies, and deploy standardized events across Vaco offices. 
• Create and maintain field-ready toolkits, including campaign plans, marketing calendars, playbooks, sales enablement kits and activation guides. 
• Ensure field team alignment with enterprise brand standards, messaging, and go-to-market priorities. 
• In partnership with marketing, identify opportunities to create standardized templates and frameworks (e.g. Canva assets, ads, invites, agendas, playbooks) to enable efficient local execution without sacrificing quality. 

Field Insights & Feedback Loop 

• Serve as strategic partner and marketing advisor to field leaders—building trust, gathering insights, and aligning marketing efforts to achieve their business goals.  
• Establish a consistent, structured mechanism for collecting and sharing field insights: sales trends, competitor activity, client feedback, and campaign results. 
• Identify, prioritize, and develop sales enablement tools for local teams (pitch decks, one-pagers, playbooks). 
• Review field requests to ensure overall objective and business needs are met. 

Your Experience 

• 6–10+ years in marketing, field marketing, marketing partnerships, or sales enablement roles; professional services or multi-location business experience preferred. 
• Demonstrated experience partnering with regional or field teams in a decentralized organization. 
• Experience leading small to mid-size teams and influencing cross-functional stakeholders. 
• Strong understanding of multichannel marketing (events, content, email, social, digital). 
• Excellent project management skills; highly organized and detail-oriented. 
• Proficiency in marketing tools such as CRM, CMS, Canva, email platforms, and analytics dashboards. 

#LI-Hybrid

Role Overview

The Senior Manager, Marketing Business Partner leads national marketing efforts for Vaco by Highspring, ensuring strategies are effectively executed at regional and local levels. Acting as the primary marketing partner to Vaco stakeholders, regional leaders, and field marketers, this role drives scalable, repeatable, and locally relevant campaigns, events, and activities aligned with enterprise and Business Unit objectives. 

The Senior Manager, Marketing Business Partner is responsible for building partnership and gathering field insights, creating a feedback loop that informs enterprise and Business Unit marketing strategies. A significant focus is on event strategy and management, equipping Vaco offices to deliver high-quality events that drive engagement, reinforce the enterprise narrative, and support growth. 

Your Impact

To be successful, the Senior Manager, Marketing Business Partner must be proactive, organized, collaborative, and deeply attuned to the needs of both enterprise marketing and local market stakeholders. 

Business Unit Marketing Strategy 

• Act as primary point of contact for Vaco and communicate marketing updates across Vaco leadership and field. 
• Develop and evolve Vaco’s overarching marketing strategy to drive business priorities, aligning marketing efforts to local goals while maintaining enterprise consistency. 
• Establish clear feedback loops to share sales insights from leadership and the field with the marketing team. 
• Prioritize, manage, and right-size marketing requests to ensure alignment with strategic business objectives. 
• Identify opportunities to pilot, refine, and replicate high-performing marketing activities across the field. 

Scalable Local Activation & Enablement 

• Manage a growing team of regional field marketers, with a focus on development and career pathing across marketing 
• Create scalable processes for local adoption of marketing efforts, including campaign updates, enablement materials, playbooks, marketing programs and more. 
• Partner closely with the global events team to support the delivery of local events, brainstorm new event strategies, and deploy standardized events across Vaco offices. 
• Create and maintain field-ready toolkits, including campaign plans, marketing calendars, playbooks, sales enablement kits and activation guides. 
• Ensure field team alignment with enterprise brand standards, messaging, and go-to-market priorities. 
• In partnership with marketing, identify opportunities to create standardized templates and frameworks (e.g. Canva assets, ads, invites, agendas, playbooks) to enable efficient local execution without sacrificing quality. 

Field Insights & Feedback Loop 

• Serve as strategic partner and marketing advisor to field leaders—building trust, gathering insights, and aligning marketing efforts to achieve their business goals.  
• Establish a consistent, structured mechanism for collecting and sharing field insights: sales trends, competitor activity, client feedback, and campaign results. 
• Identify, prioritize, and develop sales enablement tools for local teams (pitch decks, one-pagers, playbooks). 
• Review field requests to ensure overall objective and business needs are met. 

Your Experience 

• 6–10+ years in marketing, field marketing, marketing partnerships, or sales enablement roles; professional services or multi-location business experience preferred. 
• Demonstrated experience partnering with regional or field teams in a decentralized organization. 
• Experience leading small to mid-size teams and influencing cross-functional stakeholders. 
• Strong understanding of multichannel marketing (events, content, email, social, digital). 
• Excellent project management skills; highly organized and detail-oriented. 
• Proficiency in marketing tools such as CRM, CMS, Canva, email platforms, and analytics dashboards. 

#LI-Hybrid

Role Overview

The Senior Manager, Marketing Business Partner leads national marketing efforts for Vaco by Highspring, ensuring strategies are effectively executed at regional and local levels. Acting as the primary marketing partner to Vaco stakeholders, regional leaders, and field marketers, this role drives scalable, repeatable, and locally relevant campaigns, events, and activities aligned with enterprise and Business Unit objectives. 

The Senior Manager, Marketing Business Partner is responsible for building partnership and gathering field insights, creating a feedback loop that informs enterprise and Business Unit marketing strategies. A significant focus is on event strategy and management, equipping Vaco offices to deliver high-quality events that drive engagement, reinforce the enterprise narrative, and support growth. 

Your Impact

To be successful, the Senior Manager, Marketing Business Partner must be proactive, organized, collaborative, and deeply attuned to the needs of both enterprise marketing and local market stakeholders. 

Business Unit Marketing Strategy 

• Act as primary point of contact for Vaco and communicate marketing updates across Vaco leadership and field. 
• Develop and evolve Vaco’s overarching marketing strategy to drive business priorities, aligning marketing efforts to local goals while maintaining enterprise consistency. 
• Establish clear feedback loops to share sales insights from leadership and the field with the marketing team. 
• Prioritize, manage, and right-size marketing requests to ensure alignment with strategic business objectives. 
• Identify opportunities to pilot, refine, and replicate high-performing marketing activities across the field. 

Scalable Local Activation & Enablement 

• Manage a growing team of regional field marketers, with a focus on development and career pathing across marketing 
• Create scalable processes for local adoption of marketing efforts, including campaign updates, enablement materials, playbooks, marketing programs and more. 
• Partner closely with the global events team to support the delivery of local events, brainstorm new event strategies, and deploy standardized events across Vaco offices. 
• Create and maintain field-ready toolkits, including campaign plans, marketing calendars, playbooks, sales enablement kits and activation guides. 
• Ensure field team alignment with enterprise brand standards, messaging, and go-to-market priorities. 
• In partnership with marketing, identify opportunities to create standardized templates and frameworks (e.g. Canva assets, ads, invites, agendas, playbooks) to enable efficient local execution without sacrificing quality. 

Field Insights & Feedback Loop 

• Serve as strategic partner and marketing advisor to field leaders—building trust, gathering insights, and aligning marketing efforts to achieve their business goals.  
• Establish a consistent, structured mechanism for collecting and sharing field insights: sales trends, competitor activity, client feedback, and campaign results. 
• Identify, prioritize, and develop sales enablement tools for local teams (pitch decks, one-pagers, playbooks). 
• Review field requests to ensure overall objective and business needs are met. 

Your Experience 

• 6–10+ years in marketing, field marketing, marketing partnerships, or sales enablement roles; professional services or multi-location business experience preferred. 
• Demonstrated experience partnering with regional or field teams in a decentralized organization. 
• Experience leading small to mid-size teams and influencing cross-functional stakeholders. 
• Strong understanding of multichannel marketing (events, content, email, social, digital). 
• Excellent project management skills; highly organized and detail-oriented. 
• Proficiency in marketing tools such as CRM, CMS, Canva, email platforms, and analytics dashboards. 

#LI-Hybrid