Location: Berlin (Hybrid) Travel: ~25%

About Parloa:

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

We are on a mission to transform how people interact with companies by making every conversation seamless, personalized, and human-like. Our AI Agent Management Platform empowers enterprises to create and manage AI voice and chat agents at scale, turning interactions into lasting relationships.

As our Deployment Strategist, you will drive AI transformation at Global 2000 enterprises as the “Field CPO” for Parloa’s most strategic customers. You will own the bridge between customer outcomes and product reality, translating business needs into deployable product capabilities for customers like Booking.com, Allianz, Decathlon, and TUI.

This is an opportunity to build a new industry. Agentic AI for enterprise is nascent. You’ll define what “good” looks like - at the forefront, with the hardest customers, solving the toughest problems.

Areas of ownership:

• Land big clients (Global 2000 with complex, off-roadmap needs) and ensure their AI transformation succeeds.
• Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion.
• Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features.
• Build prototypes, make product changes, and create business plans hands-on - execution over PowerPoints.
• Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds.
• Navigate ambiguity in agentic AI workflows, ROI models, and change management where no playbook exists yet.
• Own hard conversations: tradeoffs, “no,” re-scoping, and timeline realism with strategic accounts.
• Influence without authority across Product, Engineering, Sales, and Customer Success to drive outcomes.
• Feed validated learnings to product roadmap, turning customer work into platform capabilities that compound.

Who you are:

• 7-12 years of experience in enterprise software (solution architecture, product, or consulting) with a proven track record of customer-facing delivery.
• “Field CPO” mentality: ability to translate customer outcomes into product reality and vice versa.
• Business + tech stakeholder leadership: presented to C-suite across business and tech functions, demonstrated value, and ensured solutions make business sense.
• Product thinking: built client-specific roadmaps aligned with platform strategy.
• Architectural credibility: scoped off-platform features, assessed feasibility, and ensured supportability.
• Influence without authority: led cross-functional teams (Product, Eng, Sales, CS) without direct reports.
• Adaptability: comfortable being uncomfortable, willing to learn, operates in ambiguity.
• Hands-on execution: gets hands dirty - built prototypes, made product changes directly, created business plans. Not just an advisor.

Nice-to-have:

• Industry diversity: experience in travel, fintech, insurance, retail, healthcare, telecom, or enterprise software - we’re building a team with a broad industry perspective.
• Industry-changing companies: worked at companies that transformed their industry (Booking.com, Decathlon, N26, Deel, Stripe, Uber, Airbnb).
• Hypergrowth experience: thrived in fast-scaling environments (e.g., 25 to 1500 people).
• Background as Palantir Deployment Strategist, AWS/GCP Solutions Architect, or product roles at hypergrowth tech.
• Tech stack: architectural understanding of Python, TypeScript, Terraform, K8s, Azure/AWS.
• AI/ML: LLM pipelines, agentic AI deployment, prompt engineering.
• Learning loop: created reusable patterns from custom work, fed learnings to product.

Our recruiting process:

TA Screen (45 min) → Hiring Manager Call (45 min) → Product + Commercial Stakeholder Call (60 min.) →Technical Stakeholder Call (60 min.) → Case Study (take-home) → Bar Raiser Interview (60 min.)

Ready to build a new industry? Submit your resume and a brief cover note: “What’s a customer outcome you owned? What did you personally build/execute (not just advise)?”

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Wolt is one of Europe’s fastest-growing tech companies, on a mission to make cities better places to live by building a platform that connects people with the best of their neighborhoods—whether it’s food, groceries, or retail. Operating in over 30 countries, Wolt’s success is driven by a deep focus on customer experience, local relevance, and a culture that empowers people to take ownership and make an impact.

In Germany, our marketing team is made up of talented, passionate and impact-driven professionals working across brand, growth, retention, and partnerships marketing.

This role, Regional Restaurant Marketing Manager, offers a unique opportunity to shape Wolt’s restaurant marketing strategy across Germany. With a strong focus on local market insight and partner collaboration, you’ll develop tailored marketing plans that drive visibility and growth for our key restaurant partners in cities such as Cologne, Düsseldorf, and Dortmund.

What you’ll be doing

Location: Cologne or Frankfurt Office (with regular travel to West Germany), with regular visits to Berlin HQ.

As a Regional Marketing Manager for Restaurants, you’ll be at the forefront of strengthening Wolt’s brand and commercial success by building impactful, on-the-ground restaurant marketing strategies tailored to the gastronomy scene in West Germany. Your focus will be on activating our key SMB Restaurant Partners in cities like Cologne, Düsseldorf, and Dortmund and beyond - bringing them visibility, growth, and customer engagement on the Wolt platform.

This is a unique, hybrid role combining strategic marketing skills with a hands-on, partner-facing approach, ideally suited for someone who thrives at the intersection of local food culture, creative marketing, and commercial collaboration.

Day-to-day in this role, you’ll:

Local Market Strategy & Partner Activation

• Develop and execute tailored restaurant marketing strategies across cities in West Germany, based on your local market expertise.
• Identify and capitalize on hyper-local marketing opportunities (e.g. city festivals, seasonal events, cultural moments).
• Build and leverage existing relationships with top-tier restaurant partners in the region to co-create exciting marketing activations.

Hands-On Campaign Execution

• Activate restaurant partners through on-the-ground support - from campaign planning to execution - to drive customer demand and visibility.
• Execute 360 marketing plans, including advertising across various channels (paid, owned, earned), promotions, and co-branded initiatives.
• Collaborate closely with the local Berlin-based Marketing team and our agencies to adapt national strategies into localized initiatives.
• Manage regional/ partner marketing budgets, ensuring efficient resource allocation and adherence to financial targets.

Partner Relationship Management

• Act as a trusted marketing advisor to key restaurant partners, helping them understand and use Wolt’s marketing tools effectively.
• Closely collaborate with account management and local sales teams to align on priorities, performance goals, and joint marketing opportunities.

Performance Reporting, Data Analysis & Insights:

• Track, analyze, optimize and report on marketing performance metrics at the regional and partner level.
• Use data-based insights to optimize marketing strategies and improve return on investment (ROI).
• Provide feedback from the field to continuously improve and shape local marketing strategies.

Our humble expectations

We know that people don’t always meet every requirement listed in a job ad. If this role excites you, we’d love to hear from you — even if your experience doesn’t match every point below.

• Several years of experience in marketing, account management, key account management, partnerships, sales, or a similar commercial role with strong exposure to growth initiatives.
• Experience working with external partners or clients, ideally in industries such as food tech, e-commerce/marketplaces, hospitality, FMCG, retail, lifestyle or other fast-paced, consumer-facing environments.
• A strong commercial mindset — you enjoy spotting opportunities, driving growth and turning ideas into measurable results.
• The ability to think strategically while staying hands-on in execution.
• Confidence in managing partner relationships end-to-end — from identifying opportunities and aligning on goals to launching initiatives together.
• Comfort moving between planning and execution — whether coordinating a photoshoot, setting up a local activation, analyzing performance, or meeting partners face-to-face.
• C2-level German and business-fluent English.
• Willingness to travel regularly in West Germany, and to Berlin HQ on a monthly basis.

What we offer

• Exciting Challenges: You'll be at the forefront of building the new vertical strategy at Wolt and creating marketing strategies for our partners, facing dynamic and engaging challenges in a fast-paced environment.
• Impactful Work: Your efforts will directly contribute to the success of our partners, helping them drive sales, attract new customers, and strengthen their awareness within the Wolt platform.
• Professional Growth: Joining a team of marketing experts, you'll have opportunities for career development and skill enhancement while staying at the cutting edge of digital marketing and analytics.
• Collaborative Environment: You'll work closely with external stakeholders, agencies, and cross-functional teams, fostering collaboration and innovation in achieving common goals.
• Competitive Compensation: We offer a competitive salary and benefits package, ensuring your dedication and expertise are rewarded appropriately.
• Dynamic Culture: Join a company known for its innovative and forward-thinking culture, where adaptability and strategic thinking are highly valued.
• Immediate Impact: Begin your role as soon as possible, making an immediate impact on our restaurant partners and the Wolt platform.
• Flexible working hours & hybrid model
• Dog-friendly office culture.

Next steps

If you're excited about working in a high-growth environment, taking ownership, and being part of an ambitious team, click below to apply and get the conversation started!

Along with a competitive salary and benefits, you will also be eligible for:

• Opportunity to be part of building something exceptional in an international environment
• Lots of learning and growth in a globally scaling tech company

After submitting your application, our Talent Acquisition team will review your profile. If it looks like a good fit, you’ll go through a few rounds of interviews with the hiring manager, team members, and stakeholders. The process is designed to be transparent, efficient, and give you a real feel for life at Wolt.

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Wolt is building the leading local commerce platform across Europe and beyond. Retail is a core growth engine for us, and Germany is one of our most strategic markets as we scale both SMB acquisition and national Enterprise partnerships across Grocery, Drugstore, Brick & Mortar Retail and more.

As Head of Retail Sales – Germany, you will define how Retail scales commercially — from local SMB acquisition to national Enterprise chains.

You will lead large, high-impact sales teams and build the commercial engine that drives Retail growth across Germany. This role combines strategic ownership, organizational leadership, and Enterprise deal oversight. You’ll shape acquisition strategy, elevate sales productivity, and ensure disciplined pipeline execution at scale. If you thrive at the intersection of strategy, negotiation, and performance leadership, this role gives you the mandate and scope to create lasting commercial impact.

What you’ll be doing

This role is about building, leading, and scaling the Retail sales organization in Germany. You will own acquisition strategy across SMB and Enterprise segments while enabling your teams to consistently deliver high-quality, profitable growth.

Day-to-day in this role you’ll:

• Own the Retail Sales strategy across SMB and Enterprise segments, with full revenue accountability
• Lead large, multi-layered sales teams through Sales Managers and Team Leads
• Deliver against revenue targets through disciplined acquisition strategy, pipeline coverage, and conversion rigor
• Define clear hunting and prioritization strategies across categories, cities, and partner types
• Oversee and approve Enterprise deal strategy, personally stepping into the most strategic and complex negotiations
• Ensure a healthy, forward-looking Enterprise pipeline and strong forecast accuracy
• Drive deal velocity, win rates, and expansion opportunities
• Design a scalable sales organization with clear segmentation, roles, and accountability
• Increase sales productivity per headcount and per segment without linear HC growth
• Partner closely with Finance on unit economics and margin trade-offs to ensure profitable growth
• Embed data and AI tools into sales execution, including lead scoring, prioritization, forecasting, and negotiation preparation

Our humble expectations

We are looking for a senior commercial leader with deep Retail/E-commerce expertise and a proven track record of building and scaling high-performing sales organizations.

Must-have experience

• 10+ years of professional experience in Retail, E-commerce, Marketplace, or Omnichannel businesses
• Proven leadership experience managing managers and multi-layered sales teams
• Strong background in Enterprise Retail and complex B2B negotiations
• Hands-on experience leading high-stakes Enterprise negotiations and long sales cycles
• Experience in large-scale E-commerce platforms or Retail tech ecosystems
• Demonstrated ownership of revenue targets, pipeline strategy, and sales productivity

Core skills

• Fluency in German and English (both written and spoken) required
• End-to-end Retail sales strategy and go-to-market ownership (SMB + Enterprise)
• Strong commercial and financial acumen, including deep understanding of unit economics and margin trade-offs
• Advanced negotiation and executive stakeholder management skills
• Data-driven leadership and performance management
• Ability to operate effectively in ambiguity and fast-changing environments
• Experience scaling sales organizations without linear headcount growth

Nice to have

• Direct experience in Grocery, Drugstore, or Brick & Mortar Retail
• Experience with marketplace economics and platform scaling
• Background in Enterprise partnerships with national or regional Retail chains
• Experience embedding AI or automation into Sales and Revenue Operations
• Exposure to new Retail business models (Drive, Fulfillment, 1P/3P hybrids)

What we offer

• Full ownership of Retail Sales in one of Wolt’s most important markets
• The opportunity to lead and scale large, high-impact sales teams
• High visibility and direct influence on national revenue and profitability
• A mandate to shape Enterprise strategy and commercial prioritization
• A fast-paced, performance-driven environment where strategic thinking and execution excellence are equally valued
• The opportunity to build a strong leadership bench and a scalable, durable sales engine

This is a role for a commercial builder — someone motivated by revenue growth, organizational scale, and shaping how Retail evolves within local commerce.

Next steps

If this opportunity resonates, please submit your application via our careers page.

Our interview process includes:

1. Talent Acquisition call with our recruiter to discuss your background and leadership experience
2. Conversation with the Hiring Manager focused on commercial ownership, strategy, and team leadership
3. Discussion with our Enterprise Sales lead to explore segment collaboration and Enterprise deal approach
4. Case study discussion facilitated by the Talent Acquisition team, centered on Retail sales strategy and scaling high-impact teams
5. Final stage interview with a senior leader assessing strategic judgment, leadership capability, and long-term impact

Wolt ist in Deutschland im August 2020 offiziell als Land Nr. 23 gestartet! Seit wir in Berlin begonnen haben, konnten wir mit vielen fantastischen Restaurants zusammenarbeiten, um Zehntausende von hungrigen Kunden zu beliefern. Und jetzt freuen wir uns sehr, dir mitteilen zu können, dass wir gerade unsere Aktivitäten erweitern wollen!

Bist du ein kommunikationsstarker Kopf mit einer Leidenschaft für den Aufbau langfristiger Beziehungen? Blühst du in einem dynamischen Umfeld auf und bist ein Profi im Abschluss von Deals? Dann wollen wir dich unbedingt kennenzulernen!

Wir suchen einen proaktiven und serviceorientierten Inside Sales Manager, um das Wolt-Händlernetzwerk in ganz Deutschland auszubauen. In dieser Rolle steuerst du den gesamten Verkaufszyklus – von der Lead-Generierung bis zum Vertragsabschluss – indem du potenzielle Wolt-Partner telefonisch ansprichst. Du wirst einen direkten Einfluss auf das Wachstum von Wolt haben, indem du neue Einzelhandelspartner identifizierst und an Bord holst.

Deine Hauptaufgaben

• Lead-Generierung & Akquise: Recherche und Identifizierung potenzieller Wolt-Partner in ganz Deutschland sowie Durchführung von Outbound-Kaltakquise-Anrufen, um neue Geschäftsmöglichkeiten zu erschließen und eine starke Sales-Pipeline aufzubauen.

• Beziehungsmanagement: Aufbau und Pflege starker, langfristiger Beziehungen zu unseren Wolt-Partnern für gemeinsamen Erfolg. Du gehst auf die Bedürfnisse der Händler ein und präsentierst Wolt als die ideale Lösung.

• Sales Performance: Erreichen und Übertreffen von Verkaufszielen durch den konsequenten Abschluss neuer Partnerschaften. Du trackst und reportest deine KPIs wie die Anzahl der Anrufe, virtuelle Meetings und neu gewonnene Partner.

• Koordination & Dokumentation: Sicherstellung eines reibungslosen Onboardings neuer Partner durch sorgfältige Dokumentation in unserem CRM-System. Du arbeitest eng mit internen Teams zusammen, um Prozesse zu optimieren und ein nahtloses Erlebnis für unsere Partner zu garantieren.

• Sorgfalt und Liebe zum Detail sind hierbei ausdrücklich erwünscht.

Erforderliche Fähigkeiten & Erfahrungen

• Erfahrung & Skills: Du verfügst über einschlägige Erfahrung im B2B-Vertrieb oder Account Management, idealerweise in einem schnelllebigen Umfeld. Du bist sicher in der Kaltakquise und darin, Interessenten von Wolt zu begeistern. Erfahrung im Einzelhandel oder in der Dienstleistungsbranche ist ein Plus.

• Persönlichkeit & Sprachen: Du bist ehrgeizig, zielorientiert und arbeitest gerne in einem dynamischen Setting. Du bringst eine positive „Can-do“-Einstellung sowie die Bereitschaft mit, zu lernen und dich anzupassen.

• Kommunikation: Exzellente Deutschkenntnisse in Wort und Schrift sind essenziell, ebenso wie ausgeprägtes Verhandlungsgeschick.

• Arbeitsmodell: Für diese Rolle ist eine Präsenz von 4 Tagen pro Woche im Büro erforderlich.

Was wir dir anbieten

• Internationale Atmosphäre: Arbeite in einem global agierenden Technologieunternehmen und gestalte etwas Außergewöhnliches mit.

• Lern- und Wachstumsmöglichkeiten: Profitiere von einer steilen Lernkurve und entwickle dich in einem dynamischen Umfeld weiter.

• Eigenverantwortung: Arbeite selbständig in einem engagierten und dynamischen Team mit flachen Hierarchien.

• Zusätzliche Benefits: Rabatte auf Wolt-Bestellungen, ÖPNV-Zuschuss, Wellness-Zuschuss (Urban Sports Club), Wunsch-Hardware.

• Work-Life-Balance: 30 Tage Urlaub, flexible Arbeitszeiten, modernes & hundefreundliche Büros.

Nächste Schritte

Wenn du in einem wachstumsstarken Umfeld arbeiten, Verantwortung übernehmen und Teil eines ehrgeizigen und lustigen Teams sein möchtest, dann bewirb dich jetzt, um das Gespräch in Gang zu bringen!

Bitte beachte, dass wir aufgrund von GDPR keine Bewerbungen per E-Mail akzeptieren. Stelle sicher, dass du dich über unsere Karriereseite bewirbst!

The global merchant team ensures best-in-class restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 29 countries across our five global subteams:

• Merchant S&O (Strategy & Operations) – Drives merchant strategy, experience, performance tracking, and commercial go-to-market approaches.
• Sales S&O – Develops sales processes, tools, and enablement programs to improve productivity.
• Merchant Operations – Focuses on onboarding, in-store flows, self-service tooling, and integrations.
• Enterprise – Works with global merchant partners to grow our joint business.
• B2B – Develops new merchant service offerings, such as logistics as a service (Drive).

We are seeking a data-driven manager to optimize global account management processes and enable local teams to grow merchant businesses and reduce churn. This role involves analyzing, designing, and implementing scalable strategies and programs that drive operational excellence and business growth.

What you’ll be doing

• Develop and implement global programs and processes, creating strategies that drive merchant sales growth, improve profitability, and reduce churn across +30 markets.
• Identify and scale best practices from different markets across the company.
• Lead and manage cross-functional projects with product, analytics, marketing, legal, and finance teams.
• Use data insights to make informed business decisions, enhance reporting, and address data gaps.
• Train and support local account management teams by developing a centralized resource hub.
• This role will report to the Head of Global Account Management, Merchant S&O.

Our humble expectations

• 3+ years in management consulting, with a focus on operational improvement and process optimization, preferably in tech, platform businesses, or global retail/FMCG.
• 1-2 years of experience in account management or sales within a tech/platform ecosystem or global retailer. Startup/scale-up experience is a plus.
• Strong strategic thinking and analytical execution skills, with proficiency in MS Office (Excel & PowerPoint). Experience with Looker or SQL is a bonus.
• Experience with CRM tools (Salesforce) or project management platforms (Monday.com) is an advantage.
• Excellent communication and stakeholder management skills, with the ability to engage and influence teams across all levels an absolute must.
• Strong ownership mindset, able to work independently while managing multiple projects.

Next steps

If you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

Role Overview

The Platform Manager is the most senior technical and strategic role within our customer engagement model. You are the "North Star" for the customer’s enterprise transformation, responsible for the structural integrity of the Celonis platform while ensuring it delivers maximum business value. You will bridge the gap between deep data engineering and C-level strategic objectives, acting as the single point of accountability for the customer’s technical and value roadmap.

Key Responsibilities

1. Enterprise Architecture & Strategy

• Architecture Design: Define the overall architecture, data, and cloud strategy for Celonis within the customer’s IT landscape. Ensure scalability, performance, and security across global deployments.
• Platform Governance: Establish architectural principles, policies, and standards. Lead or consult on Architecture Review Boards (ARB) to ensure Celonis remains a "Clean Core" extension of the customer’s ERP (SAP, Oracle, etc.).
• Modernization: Drive enterprise modernization by leveraging techniques like capability mapping and architecting solutions with emergent technologies (e.g., Agentic AI, Process Intelligence Graph).
• Integration Leadership: Design complex data pipelines (OCPM) and integration patterns (ETL/ELT, API ecosystems) that connect disparate systems into a unified Digital Twin of the business.

2. Strategic Value Engineering

• Executive Advisory: Confidently present technical designs and value realizations to CIOs, CFOs, and CTOs, aligning their strategic goals with Celonis' technical capabilities.
• Work with senior stakeholders to establish the Celonis program roadmap.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.

3. Engagement Leadership

• Single Threaded Lead: Mobilize and lead a multidisciplinary team of Applied AI engineers, Data Scientists, and Domain Experts. Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering.
• Product & Engineering Bridge: Act as the primary conduit between the customer’s technical teams and Celonis Product/Engineering to influence the product roadmap and resolve high-stakes technical blockers.
• Capability Building: Help the customer establish and scale a Celonis Center of Excellence (CoE), mentoring their internal architects and process leads.

Technical Qualifications & Experience

• Experience: 12+ years in Enterprise Architecture or a CTO-level role at a major software vendor.
• Architecture Frameworks: Mastery of frameworks such as TOGAF or Zachman.
• Data & Integration:
• Hands-on experience with Big Data technologies (Spark, Kafka, Snowflake, Databricks).
• Deep understanding of SaaS ecosystems (SAP S/4HANA, Salesforce, ServiceNow) and legacy on-premise architectures.
• AI & Innovation: Demonstrated experience in Agentic AI, Machine Learning workflows, and process mining methodologies.
• Security & Compliance: Strong foundation in cybersecurity posture, data privacy (GDPR/CCPA), and SOC2/ISO compliance within cloud environments (AWS, Azure, GCP).
• Strong proficiency in German
• Preferred: Retail Industry Expertise

MaxSuccess Exclusive Benefits & Impact

• Strategic Sponsorship: Partnership with a Celonis Executive Sponsor to drive enterprise-wide adoption.
• Premier Engineering Access: Direct line to Celonis "Feature Teams" for early access to new releases (Alpha/Beta programs).

Enterprise Scaling: Accountability for the long-term success of some of the world’s largest business transformation projects.

Your Impact:

The right candidate will have a track record of forging and nurturing relationships with senior-level contacts. These connections should open doors for deploying the Mirakl solution and gaining deeper, strategic market insights. Your persistence and meticulous attention to detail will be key to thriving in this role. The ideal candidate will have proven experience in B2B software sales, preferably with a strong understanding of e-commerce, and a desire to contribute to its continued evolution.

We are looking for a sales experts who possess a strategic mindset, are adept at conceptual and solution selling, and can generate momentum in large, multifaceted organisations. We value candidates who approach the sales process with passion, consistently aiming to maximise opportunities and achieve remarkable results. A background in enterprise software sales is crucial, equipping you to quickly adapt and build a robust pipeline. Your success will hinge on your ability to meet and surpass quota targets through diligent execution of a territory plan.

What you will do at Mirakl:

• Define a sales strategy to meet quarterly objectives set by the Management
• Target new clients in line with the company’s strategy in order to meet the strategic and operational objectives aligned to the geographical perimeter that you will be working within.
• Establish solid relationships with role players at the highest levels of an organization, particularly within the VP, EVP, and C-suite
• Manage the entire sales process from the contact point to the signature of the contract and aid with technical, legal and financial aspects.
• Manage time and territory to maximize velocity and penetration with businesses
• Contribute to developing Mirakl’s network and public visibility to expand it's reach in the marketplace
• Effectively manage prospect/client expectation
• Secure new business opportunities by acquiring new client accounts.

What Mirakl is looking for in a candidate:

• An extensive experience in sales experience, including in the software industry (SAAS and Ecommerce is ideal) or, selling software increasing companies performances such as CRM, e-Commerce, ERP, Supply chain.
• Proven track record of successfully closing complex, high-value deals
• Strong understanding of business practices and industry trends
• Comfortable with conceptual selling while still able to demonstrate ROI
• Demonstrated work ethic and consistent over-achievement
• Excellent verbal/written skills in both German & English is necessary
• Bachelor or Master’s degree or an equivalent qualification in Sales

What We Offer

• Structured Onboarding: Comprehensive training and mentoring from day one.
• Continuous Learning: Access to Mirakl University and ongoing professional development.
• Growth Culture: A collaborative environment that values innovation and diversity.
• Values-Driven: We embody five core values—Get Things Done, Go Above & Beyond, Succeed Through Expertise, Work Hard Together, and Satisfy & Empower Clients.

Recruitment Process

1. Application Review: Our Talent Acquisition team reviews your application.
2. Introductory Call: An initial conversation to learn about you, your experience, and answer your questions about Mirakl.
3. Interviews:
• Business Interview: Meet the hiring manager to discuss your skills and motivation.
• The loop values interviews : Meet with 3 different team members to assess your alignment with our core values
• A Case Study to finalise the process
4. Final Decision & Offer: We move quickly and keep you informed throughout the process.

Benefits at Mirakl :

• Health Insurance: Medical coverage with multiple plan options. The base is covered 100% by Mirakl, with options to add family members. 
• Pension & Life Insurance: Mirakl contributes 100% of the pension and life insurance premiums.
• Egym Wellpass: Access to a flexible gym membership co-financed by the CSE (Works Council), providing access to partner gyms and studios throughout France, both in-person and online.
• Public Transport Pass: 50% reimbursement on your monthly public transport subscription (Pass Navigo, etc.) for commuting between home and office.
• Meal Allowance: Swile restaurant card with €10 daily value, 50% covered by Mirakl (€5 per day).
• Paid Time Off: 25 paid vacation days per calendar year, plus RTT days.
• Hybrid Setup: Minimum 4 days at the office per week, with flexibility to work remotely up to 1 day per week.

Um die schnelle Verbreitung des Marktplatz Modells zu unterstützen und aktiv zu unserem Wachstum beizutragen, sucht Mirakl einen dynamischen, innovativen und teamorientierten Senior Account Executive (m/w/d), der unseren Erfolg sowohl im B2B-Bereich als auch in neuen Branchen ausbaut. Der Beitritt zu unserem Vertriebsteam in unserem Münchner Büro bietet die spannende Chance, einen neuen Markt zu erschließen und eine entscheidende Rolle bei der Gestaltung der Zukunft des B2B-E-Commerce zu spielen. 

Das Ziel Ihrer Rolle ist die Steigerung des Umsatzes und die Förderung und Einführung des Marktplatzmodells bei führenden globalen Unternehmen. 

Erfahrung im Vertrieb von Unternehmenssoftware ist entscheidend, damit Sie sich schnell einarbeiten und eine solide Pipeline aufbauen können. Ihr Erfolg hängt von Ihrer Fähigkeit ab, durch die sorgfältige Umsetzung eines Gebietsplans Ihre Quotenziele zu erreichen und zu übertreffen.

Der richtige Kandidat oder die richtige Kandidatin verfügt über nachweisliche Erfolge beim Aufbau und der Pflege von Beziehungen zu bedeutenden Ansprechpartnern auf hoher Unternehmensebene. Diese sollten Türen für den Einsatz der Mirakl-Lösung öffnen und tiefere, strategische Markteinblicke ermöglichen. Ihre Beharrlichkeit und Ihre Liebe zum Detail sind entscheidend für den Erfolg in dieser Position. Der ideale Kandidat verfügt über nachweisliche Erfahrung im Vertrieb von B2B-Software, vorzugsweise mit einem ausgeprägten Verständnis für E-Commerce, und dem Wunsch, zu dessen weiterer Entwicklung beizutragen.

Wir suchen Vertriebsexperten, die strategisch denken, sich mit konzeptionellem und lösungsorientiertem Vertrieb auskennen und in großen, vielschichtigen Organisationen Impulse setzen können. Wir schätzen Kandidaten, die den Vertriebsprozess mit Leidenschaft angehen und stets danach streben, Chancen zu maximieren und bemerkenswerte Ergebnisse zu erzielen.

Die Rolle umfasst Folgendes:

• Definition einer Vertriebsstrategie zur Erreichung der vom Management festgelegten Quartalsziele
• Gewinnung neuer Kunden im Einklang mit der Unternehmensstrategie, um die strategischen und operativen Ziele zu erreichen, die auf das geografische Gebiet abgestimmt sind, in dem Sie tätig sein werden
• Aufbau solider Beziehungen zu Entscheidungsträgern auf höchster Ebene einer Organisation, insbesondere auf VP-, EVP- und C-Level
• Verwaltung des gesamten Verkaufsprozesses vom Kontaktpunkt bis zur Vertragsunterzeichnung und Unterstützung bei technischen, rechtlichen und finanziellen Aspekten
• Zeit- und Gebietsmanagement zur Maximierung von Geschwindigkeit und Durchdringung bei Unternehmen
• Beitrag zur Entwicklung des Netzwerks und der öffentlichen Sichtbarkeit von Mirakl, um dessen Reichweite auf dem Markt zu erweitern
• Effektives Management der Erwartungen von Interessenten/Kunden
• Sicherung neuer Geschäftsmöglichkeiten durch Gewinnung neuer Kundenkonten

Anforderungen:

Der ideale Kandidat verfügt über:

• Umfangreiche Vertriebserfahrung in der Softwarebranche (SAAS und E-Commerce sind ideal) oder im Verkauf von Software zur Leistungssteigerung von Unternehmen wie CRM, E-Commerce, ERP, Supply Chain
• Einen Master-Abschluss oder eine gleichwertige Qualifikation
• Nachgewiesene Erfolgsbilanz beim erfolgreichen Abschluss komplexer, hochwertiger Geschäfte
• Fundiertes Kenntnisse von Geschäftspraktiken und Branchentrends
• Komfortabel mit konzeptionellem Verkauf, aber dennoch in der Lage, ROI zu nachzuweisen
• Nachgewiesene Arbeitsmoral und konstante Übererfüllung von Zielen
• Exzellente mündliche und schriftliche Fähigkeiten sowohl in Deutsch als auch in Englisch sind erforderlich

Was wir bieten

• Strukturiertes Onboarding: Umfassende Schulung und Mentoring vom ersten Tag an
• Kontinuierliches Lernen: Zugang zur Mirakl University und fortlaufende berufliche Weiterentwicklung
• Wachstumskultur: Ein kollaboratives Umfeld, das Innovation und Vielfalt schätzt
• Werteorientiert: Wir verkörpern fünf Kernwerte – Get Things Done, Go Above & Beyond, Succeed Through Expertise, Work Hard Together und Satisfy & Empower Clients

Recruiting-Prozess

1. Bewerbungsprüfung: Unser Talent Acquisition Team prüft Ihre Bewerbung
2. Einführungsgespräch: Ein erstes Gespräch, um Sie, Ihre Erfahrung kennenzulernen und Ihre Fragen zu Mirakl zu beantworten
3. Interviews:
• Business-Interview: Treffen Sie den Hiring Manager, um Ihre Fähigkeiten und Motivation zu besprechen
• The Loop Values Interviews: Treffen Sie 3 verschiedene Teammitglieder, um Ihre Übereinstimmung mit unseren Kernwerten zu bewerten
• Eine Fallstudie zum Abschluss des Prozesses
4. Endgültige Entscheidung & Angebot: Wir handeln schnell und halten Sie während des gesamten Prozesses auf dem Laufenden

Benefits bei Mirakl:

• Krankenversicherung: AXA-Krankenversicherung und flexible individuelle Gesundheitsleistungen. Diese Leistung ermöglicht es, bis zu 1.500 € pro Jahr für verschiedene medizinische Ausgaben auszugeben
• Renten- und Lebensversicherung: Mirakl zahlt monatlich 2 % des Festgehalts in Ihren Renten- und Lebensversicherungsplan ein
• ClassPass: Genießen Sie 10 monatliche Credits plus ermäßigten Zugang zu über 2.500 Fitnessstudios und Wellness-Studios weltweit
• Öffentliches Verkehrsmittel-Pass: 50 % Erstattung Ihres monatlichen ÖPNV-Abonnements
• Essenszuschuss: Mitarbeiter erhalten einen Essenszuschuss von 3,10 € netto, bezahlt von Mirakl für 15 Mittagessen pro Monat
• Bezahlte Freizeit: 30 anteilige bezahlte Urlaubstage pro Kalenderjahr
• Hybrid-Setup: 4 Tage im Büro & 1 Tag zu Hause

Probably the least boring job you’ll ever have.

At air up, we don’t just make bottles. We unbore water with flavor by scent. It makes no sense until you try it, and once you do, there’s no going back. Behind it all are teams pushing boundaries every day. Product bends taste and design in new directions. Marketing turns ideas into moments people talk about. Operations makes sure those moments reach hands everywhere.
Working here feels like stepping on stage: professionalism meets passion, curiosity meets courage. You’ll experiment, fail fast, learn faster, and actually see your ideas come to life. It's refreshingly low politics and low ego. Just smart, driven people who lift each other up and make things happen. And whatever happens, it sure won't be boring.

Welcome to air up.

Our offline retail channel is one of our key growth drivers, and we are accelerating. To strengthen our existing partnerships and further expand our footprint across France and BeNeLux, we are looking for a (Senior) Key Account Manager who is ready to take ownership, drive impact, and shape our next phase of growth. 

As part of our sales team, you will play a pivotal role in expanding our presence with our existing partners while unlocking new business opportunities. You will strategically develop and manage key accounts, strengthen sustainable long-term partnerships, and drive the acquisition of new partners. We are looking for someone with a growth mindset who thrives in an international environment and enjoys working alongside driven colleagues.

*** This role is located in Germany***

Your responsibilities

• New business development: You will drive acquisition, and successfully onboard new strategic partners in line with our growth strategy across France and BeNeLux.
• Account Ownership: You will take full commercial ownership of selected French and/or BeNeLux accounts, ensuring the achievement of sales and margin targets.
• Customer Strategy: You will develop and execute tailored, holistic joint business plans fully aligned with our overall company objectives and growth ambitions.
• Account Management: You will build and nurture long-term partnerships with our key partners, driving high customer satisfaction and sustainable growth.
• Market Insight: You will analyze market, sales, and customer data to identify opportunities, define clear action plans, and accelerate performance.
• Cross-functional Collaboration: You will partner closely with internal teams (Sales Coordinator, Trade Marketing, Supply Chain, Logistics) to deliver seamless execution.
• Teamwork: You will work alongside a high-performing team, share best practices, and strive for collective success.

This is you 

• You bring proven experience in Key Account Management within the FMCG/CPG industry, ideally with full ownership of national grocery retail accounts.
• You feel confident leading annual negotiations and pricing discussions and know the basic structures, and dynamics of the French or BeNeLux grocery retail landscape.
• You combine strong negotiation and communication skills with a clear commercial mindset and a consistent track record of delivering against sales and margin targets.
• You act hands-on and as a team player, proactively driving initiatives across functions.
• You are fluent in English and French (written and spoken); additional European languages are a plus.
• You have a valid driver’s license (B) and are willing to travel regularly.

We are looking for a high-energy, performative, team-oriented Enterprise Account Executive to join our rapidly growing EMEA Sales team and extend our success in the Dutch-speaking market (Netherlands, with broader Benelux collaboration) with a focus on Retail and Wholesale.

You will be responsible for driving new enterprise opportunities, engaging C-level stakeholders, and positioning Mirakl’s marketplace platform as a strategic growth lever for leading retailers and brands. You thrive in complex sales cycles, know how to build strong pipelines through a mix of outbound and ecosystem/partner channels, and you operate with strong sales discipline and forecasting accuracy.

Main duties will be to

• Define and execute a territory plan to meet quarterly objectives set by management.
• Target new clients aligned with Mirakl’s strategy and priorities within your geographic scope.
• Build and maintain trusted relationships with VP/EVP/C-suite stakeholders to uncover strategic opportunities.
• Manage the entire sales process from first contact to contract signature (including coordination on technical, legal, security and financial aspects).
• Run a structured and accurate pipeline in Salesforce, with strong forecasting discipline.
• Leverage partners and the e-commerce ecosystem to generate and accelerate opportunities.
• Manage prospect and client expectations throughout the cycle and ensure alignment on ROI/value.
• Contribute to Mirakl’s visibility in the region (events, partners, thought leadership).

Requirements

The ideal candidate will have:

• 5+ years of sales experience, including 3+ years in SaaS / B2B software (e-commerce ecosystem experience is a strong plus).
• A proven track record closing complex enterprise deals (multi-stakeholder, solution/value selling).
• Strong understanding of retail/e-commerce business challenges and ability to articulate ROI.
• A consistent history of over-achievement, resilience, and strong ownership of results.
• Strong communication skills (written and verbal) and executive presence.
• Experience working with structured sales processes and CRM hygiene (Salesforce experience preferred).
• Fluent Dutch and English are mandatory

Our Hiring Process

We keep it transparent and timely. Here’s what to expect:

1. Application review
   Our Talent Acquisition team reviews your application and assesses alignment with role requirements. We strive to respond promptly and keep you informed at each step.
   
   
2. Introductory call (30 minutes)
   A conversation to learn about your background and motivations, and to answer your questions about Mirakl, the team, and the role.
   
   
3. Interviews
   - Business interview (45–60 minutes): Meet the hiring manager to discuss your experience, problem‑solving approach, and impact.
   - Values loop (3 conversations): Meet with team members from different functions to explore your alignment with our core values and ways of working.
   - Case study: A practical exercise (take‑home or live) designed to assess your approach to real‑world scenarios relevant to the role. You’ll receive clear instructions and evaluation criteria beforehand.
4. Final decision and offer
   We consolidate feedback quickly and aim to share decisions without delay. If successful, we’ll walk you through the offer details, benefits, and next steps.

Ready to Join Us?

If you’re excited to help drive Mirakl’s growth, eager to learn, and ready to make an impact, we encourage you to apply—even if you don’t meet every single requirement.

Mirakl is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We welcome collaborators with diverse perspectives and experiences—they often go beyond conventional job requirements and fuel our culture of continuous learning.

If you’re ready to join a hyper‑growth company at the heart of digital transformation for the world’s most forward‑thinking organizations, we strongly encourage you to apply.

We are looking for a high-energy, performative, team-oriented Enterprise Account Executive to join our rapidly growing EMEA Sales team and extend our success in the Dutch-speaking market (Netherlands, with broader Benelux collaboration) with a focus on Retail and Wholesale.

You will be responsible for driving new enterprise opportunities, engaging C-level stakeholders, and positioning Mirakl’s marketplace platform as a strategic growth lever for leading retailers and brands. You thrive in complex sales cycles, know how to build strong pipelines through a mix of outbound and ecosystem/partner channels, and you operate with strong sales discipline and forecasting accuracy.

Main duties will be to

• Define and execute a territory plan to meet quarterly objectives set by management.
• Target new clients aligned with Mirakl’s strategy and priorities within your geographic scope.
• Build and maintain trusted relationships with VP/EVP/C-suite stakeholders to uncover strategic opportunities.
• Manage the entire sales process from first contact to contract signature (including coordination on technical, legal, security and financial aspects).
• Run a structured and accurate pipeline in Salesforce, with strong forecasting discipline.
• Leverage partners and the e-commerce ecosystem to generate and accelerate opportunities.
• Manage prospect and client expectations throughout the cycle and ensure alignment on ROI/value.
• Contribute to Mirakl’s visibility in the region (events, partners, thought leadership).

Requirements

The ideal candidate will have:

• 5+ years of sales experience, including 3+ years in SaaS / B2B software (e-commerce ecosystem experience is a strong plus).
• A proven track record closing complex enterprise deals (multi-stakeholder, solution/value selling).
• Strong understanding of retail/e-commerce business challenges and ability to articulate ROI.
• A consistent history of over-achievement, resilience, and strong ownership of results.
• Strong communication skills (written and verbal) and executive presence.
• Experience working with structured sales processes and CRM hygiene (Salesforce experience preferred).
• Fluent Dutch and English are mandatory

Our Hiring Process

We keep it transparent and timely. Here’s what to expect:

1. Application review
   Our Talent Acquisition team reviews your application and assesses alignment with role requirements. We strive to respond promptly and keep you informed at each step.
   
   
2. Introductory call (30 minutes)
   A conversation to learn about your background and motivations, and to answer your questions about Mirakl, the team, and the role.
   
   
3. Interviews
   - Business interview (45–60 minutes): Meet the hiring manager to discuss your experience, problem‑solving approach, and impact.
   - Values loop (3 conversations): Meet with team members from different functions to explore your alignment with our core values and ways of working.
   - Case study: A practical exercise (take‑home or live) designed to assess your approach to real‑world scenarios relevant to the role. You’ll receive clear instructions and evaluation criteria beforehand.
4. Final decision and offer
   We consolidate feedback quickly and aim to share decisions without delay. If successful, we’ll walk you through the offer details, benefits, and next steps.

Ready to Join Us?

If you’re excited to help drive Mirakl’s growth, eager to learn, and ready to make an impact, we encourage you to apply—even if you don’t meet every single requirement.

Mirakl is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We welcome collaborators with diverse perspectives and experiences—they often go beyond conventional job requirements and fuel our culture of continuous learning.

If you’re ready to join a hyper‑growth company at the heart of digital transformation for the world’s most forward‑thinking organizations, we strongly encourage you to apply.

We are looking for a high-energy, performative, team-oriented Enterprise Account Executive to join our rapidly growing EMEA Sales team and extend our success in the Dutch-speaking market (Netherlands, with broader Benelux collaboration) with a focus on Retail and Wholesale.

You will be responsible for driving new enterprise opportunities, engaging C-level stakeholders, and positioning Mirakl’s marketplace platform as a strategic growth lever for leading retailers and brands. You thrive in complex sales cycles, know how to build strong pipelines through a mix of outbound and ecosystem/partner channels, and you operate with strong sales discipline and forecasting accuracy.

Main duties will be to

• Define and execute a territory plan to meet quarterly objectives set by management.
• Target new clients aligned with Mirakl’s strategy and priorities within your geographic scope.
• Build and maintain trusted relationships with VP/EVP/C-suite stakeholders to uncover strategic opportunities.
• Manage the entire sales process from first contact to contract signature (including coordination on technical, legal, security and financial aspects).
• Run a structured and accurate pipeline in Salesforce, with strong forecasting discipline.
• Leverage partners and the e-commerce ecosystem to generate and accelerate opportunities.
• Manage prospect and client expectations throughout the cycle and ensure alignment on ROI/value.
• Contribute to Mirakl’s visibility in the region (events, partners, thought leadership).

Requirements

The ideal candidate will have:

• 5+ years of sales experience, including 3+ years in SaaS / B2B software (e-commerce ecosystem experience is a strong plus).
• A proven track record closing complex enterprise deals (multi-stakeholder, solution/value selling).
• Strong understanding of retail/e-commerce business challenges and ability to articulate ROI.
• A consistent history of over-achievement, resilience, and strong ownership of results.
• Strong communication skills (written and verbal) and executive presence.
• Experience working with structured sales processes and CRM hygiene (Salesforce experience preferred).
• Fluent Dutch and English are mandatory

Our Hiring Process

We keep it transparent and timely. Here’s what to expect:

1. Application review
   Our Talent Acquisition team reviews your application and assesses alignment with role requirements. We strive to respond promptly and keep you informed at each step.
   
   
2. Introductory call (30 minutes)
   A conversation to learn about your background and motivations, and to answer your questions about Mirakl, the team, and the role.
   
   
3. Interviews
   - Business interview (45–60 minutes): Meet the hiring manager to discuss your experience, problem‑solving approach, and impact.
   - Values loop (3 conversations): Meet with team members from different functions to explore your alignment with our core values and ways of working.
   - Case study: A practical exercise (take‑home or live) designed to assess your approach to real‑world scenarios relevant to the role. You’ll receive clear instructions and evaluation criteria beforehand.
4. Final decision and offer
   We consolidate feedback quickly and aim to share decisions without delay. If successful, we’ll walk you through the offer details, benefits, and next steps.

Ready to Join Us?

If you’re excited to help drive Mirakl’s growth, eager to learn, and ready to make an impact, we encourage you to apply—even if you don’t meet every single requirement.

Mirakl is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We welcome collaborators with diverse perspectives and experiences—they often go beyond conventional job requirements and fuel our culture of continuous learning.

If you’re ready to join a hyper‑growth company at the heart of digital transformation for the world’s most forward‑thinking organizations, we strongly encourage you to apply.

WPP steht für kreative Transformation. Mit der Kraft von Kreativität gestalten wir eine bessere Zukunft für unsere Mitarbeitenden, unsere Kunden, unsere Gemeinschaften und unseren Planeten. Genau hier setzt WPP Media an: Als globales Mediennetzwerk von WPP vereinen wir die besten Plattformen, Talente und Partner, um in einer vernetzten Medienwelt neue Chancen für grenzenloses Wachstum zu schaffen.

Bei der Brand Wavemaker fördern wir das Wachstum unserer Kunden, indem wir Entscheidungen und Erlebnisse der Verbraucher durch Medien, Inhalte und Technologie neu gestalten. Unser Name steht sowohl für unsere Mission als auch für unsere Methode: Wir setzen uns für mutige Marken und Menschen ein, die Herausforderungen lieben – um gemeinsam weiter und schneller voranzukommen.

Das bieten wir dir:

• Work-Life-Balance: Mit unseren flexiblen Arbeitszeiten & Remote Work gestaltest du deinen Alltag so, wie er zu dir passt. Außerdem kannst du Überstunden ausgleichen.
• Vacation mode on: Du erhältst 30 Urlaubstage plus einen flexiblen Tag – zusätzlich sind der 24. und 31.12. frei.
• Wellbeing first: Gesundheitsleistungen, attraktive Altersvorsorge sowie Mental Health Awareness Days stellen deine Gesundheit in den Mittelpunkt.
• Practice makes perfect: Entfalte dich mit unseren vielfältigen Weiterbildungen und nutze unsere internen Karriereprogramme für deine Entwicklung im WPP-Netzwerk.
• More than just a job: Dich erwarten unvergessliche Events, Mitarbeitendenrabatte und weitere Highlights wie das Job Ticket, Wellhub oder das Job Bike.
• Be yourself: Bei uns ist jede:r herzlich willkommen - Vielfalt und Chancengleichheit liegen uns am Herzen.

Das bewegst du:

Als Marketing Manager (Mensch) Retail bist du gemeinsam mit deinem Team verantwortlich für die Kundenführung eines großen Pharmakonzerns.

• Strategieentwicklung: Gemeinsam mit dem Kunden entwickelst du maßgeschneiderte, crossmediale Kommunikationsstrategien, die genau auf die Bedürfnisse des Pharmamarktes zugeschnitten sind
• Kampagnensteuerung: Du agierst als zentrale Schnittstelle und koordinierst die reibungslose Umsetzung der Kampagnen über alle Kanäle hinweg, von der Planung bis zur finalen Auswertung
• Performance-Analyse: Du überwachst kontinuierlich die Performance der Kampagnen, analysierst relevante KPIs und leitest daraus fundierte Handlungsempfehlungen zur Optimierung ab
• Marktbeobachtung: Den dynamischen Pharmamarkt und den Wettbewerb behältst du stets im Blick, um frühzeitig Trends und Wachstumspotenziale für deinen Kunden zu identifizieren
• Budgetverantwortung: Die Verwaltung und Kontrolle des Kundenbudgets liegt in deinen Händen, wobei du für eine effiziente und zielgerichtete Allokation der Mittel sorgst
• Kundenberatung: Als Hauptansprechperson für alle medienrelevanten Themen pflegst du eine enge und vertrauensvolle Beziehung zum Kunden und stellst eine exzellente Servicequalität sicher

Das zeichnet dich aus:

• Kundenorientierung: Du hast bereits Erfahrung in der Betreuung anspruchsvoller Kunden und verstehst es, ihre Bedürfnisse in erfolgreiche Medienstrategien zu übersetzen
• Analysestärke: Im Umgang mit Zahlen und komplexen Datenanalysen bist du geübt, um auf Basis relevanter KPIs fundierte Optimierungsempfehlungen abzuleiten
• Strategisches Geschick: Deine Fähigkeit, komplexe Zusammenhänge zu verstehen, ermöglicht es dir, innovative und kanalübergreifende Medienstrategien zu entwickeln und den Kunden davon zu überzeugen
• Kommunikationsstärke: Mit deinem souveränen Auftreten und deiner Kommunikationsstärke fällt es dir leicht, komplexe Sachverhalte zielgruppengerecht aufzubereiten und überzeugend zu präsentieren
• Branchenkenntnis: Idealerweise bringst du bereits Erfahrung aus der Medienberatung mit und hast ein gutes Verständnis für die Besonderheiten und regulatorischen Rahmenbedingungen des Pharmamarktes

Darüber hinaus bist du: #lösungorientiert #innovativ #humorvoll  

Wenn du diesen Job spannend findest, dann ermutigen wir dich ausdrücklich zur Bewerbung, auch wenn du nicht jede oben gelistete Qualifikation aufweisen kannst.

Arbeiten bei WPP Media:

Als WPP Media gestalten wir die Zukunft der Medien und investieren dabei konsequent in unsere Mitarbeiter:innen. Jede:r Kolleg:in genießt die Vorteile des globalen Netzwerks von WPP Media und WPP, um sich weiterzuentwickeln und an der Spitze von Marketing und Werbung zu lernen. Vielfalt und Zusammenhalt leben wir durch zahlreiche Employee Resource Groups und regelmäßige interne Events - zum Austausch, zur Inspiration und zum gemeinsamen Feiern unserer Erfolge.
 
WPP Media ist ein Arbeitgeber, der Chancengleichheit fördert. Wir berücksichtigen alle Bewerber:innen für alle Positionen ohne Diskriminierung. Unser Ziel ist eine Kultur des Respekts und der Zugehörigkeit, in der jede:r die gleichen Möglichkeiten hat, sich einzubringen und beruflich zu wachsen.

Bitte lies unsere Datenschutzerklärung für Deutschland, Österreich und die Schweiz, um weitere Informationen darüber zu erhalten, wie wir die von dir bereitgestellten Daten verarbeiten. #LI-Promoted

Why We Have This Role

How You’ll Find Success

• Relationship Building: Master stakeholder mapping to cultivate relationships with multiple contacts within an account, ensuring lasting partnerships.
• Negotiation Skills: Navigate negotiations with professionalism, understanding the art of give-and-take.
• Multi-Selling Approach: Drive engagement with various business stakeholders in parallel to create multifaceted selling opportunities.
• Empathetic Competitiveness: While being competitive, possess the ability to empathize and understand others’ perspectives.
• Entrepreneurial Mindset: Take initiative to grasp the expected outcomes and context, working independently to drive results.
• Effective Communication: Influence effectively at all levels, creating trust and collaboration within the team.

How You’ll Grow

• By joining Qualtrics, you become part of a team that dares to pursue groundbreaking experiences.
• Our mission is to build technology that positively impacts businesses and makes them more human.
• As a member of our global sales organization, you will take ownership of a dedicated team. Your responsibilities will include developing a robust team strategy designed to drive demand and revenue.
• We encourage big-picture thinking and foster an environment that embraces innovation and creativity. You will build relationships with multiple decision makers in an account and educate them on the value of Qualtrics.

Things You’ll Do

• Lead a team of Strategic Account Executives.
• Coaching direct reports in sales strategy, pipeline management, opportunity management, and career planning/development.
  • Operating rhythm is a critical success factor for this role.
• Recruit, retain, and nurture your team of experienced strategic ales professionals with high potential and strong performance history.
• Provide skill training and mentoring on complex sales motions, including collaboration with legal, product presentations, juggling multiple relationships with internal teams, and quarterly sales forecasting.
• Interface and develop professional relationships with existing clients and prospects throughout at all levels of an organization.
• Display a systemic approach to handling meaningful contract negotiations/deals with multiple reps at a time.
• Develop and maintain in-depth knowledge of Qualtrics' solution offerings.
• Maintain a real-time understanding of the competitive landscape to assist in building win-based proposals and pricing.
• Serve as an executive sponsor during complex deals.
• Maintain a real-time understanding of the competitive landscape to assist in determining win-based proposals and pricing.
• Develop and maintain positive relationships with other functional areas internally at Qualtrics, e.g., Professional Services, Implementation, Subject Matter Experts, etc, to ensure a collaborative approach to secure large enterprise engagements
• Demonstrate experience successfully managing through change in a fast-growing environment.
• Entrepreneurial approach to effectively managing a business.

What We’re Looking For On Your Resume

• A validated winner that has led teams to breakthrough results. Strong track record closing and/or managing multi-million deals.
• At least 6-8 years of individual enterprise-level sales experience
• At least 4-5 years managing a sales team to achieve great results
• SaaS selling experience with long, complex sales cycles and multi-stakeholder negotiations.
• Record of over-exceeding quarterly team quotas through metric based skill development and internal team management
• Experience and understanding of working on complex contract negotiations
• Experience using MEDDIC sales processes, or similar
• Experience using Salesforce.com and measuring system compliance
• Fluency in German and English
• You are open to travel up to once/twice a month
• Nice-to-haves
  • Background in CX, Experience Management (XM), market research, analytics, or related enterprise SaaS solutions
  • Experience selling to automotive, manufacturing, utilities, financial services, or public sector.
  • Prior experience at scale-ups or hypergrowth SaaS companies

What You Should Know About This Team

Our Team’s Favorite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best