Note: The mandatory skill sets required for this role include strong knowledge and hands-on experience in Java, Collections, OOPs, and Data Structures & Algorithms (DSA). Possessing certifications and projects in these areas will be considered an added advantage.

The opportunity:

This role focuses on managing and optimizing omnichannel marketing campaigns using Salesforce Marketing Cloud and CRM platforms. The professional will work closely with marketing, platform, creative, and production teams to design, execute, and monitor cross-channel customer engagement strategies across web, email, WhatsApp, and other digital channels. The role involves building campaign workflows, managing data within Salesforce, and analyzing engagement metrics to improve campaign performance and customer targeting.

What you’ll be doing:

•  Responsible for bringing cohesion to marketing process and campaign reporting across cross functional teams, ensuring implementation as per agreement with Brands and Markets. 
• Cross-channel customer engagement tactics, workflow design and validation to include the creation of omni-channel digital experiences across web, email, WhatsApp and eDetails.
• Develop/orchestrate engagement-oriented campaigns across all channels to drive engagement metrics that support opportunity. 
• Interpret analytics information, including behavioural results data, to drive optimization of target audience engagement.
• Provide recommendations and suggestions on the Omnichannel workflow within Salesforce. 
• Coordinate with multiple markets in maintaining the localized omni-channel tactics by analyzing the channel operation and engagement scores of the markets. 
• Work closely with platform teams to request features, functions, data capture to support omnichannel campaigns.
• Works with cross functional teams to support UAT.
• Experience working with Cross Functional teams, across production, creative and platforms. 
• Evaluate and analyze Omnichannel program performance vs. industry standards and benchmarks in the digital space. 
• Understanding of data dictionary, data structures, data mart in relation to CRM. 
• Ability to work with dynamic data sets to deliver personalization. 
• Experience with implementing measurement criteria for measuring asset and campaign performance metrics. 

What we want from you:

• Proficiency with Salesforce Marketing Cloud (SFMC).
• Hands-on experience in Salesforce Omni Channel campaign workflow and administration (e.g. Define routing, queues, managing users, security controls, and data as well as creating roles, profiles, and reports). 
• 5+ year of Omni Channel experience with Salesforce CRM.
• Exposure on setting up Data Extension and AMPscripts in Salesforce Marketing Cloud.
• Strong, standards-based HTML and CSS skills are desirable. 
• Basic understanding of Javascript & AMPScripts.
•  Proficiency with marketing automation tools and processes – Salesforce Marketing Cloud, Adobe Experience Manager, Adobe Experience Cloud, Veeva CRM, Veeva Vault 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

This role focuses on managing and optimizing omnichannel marketing campaigns using Salesforce Marketing Cloud and CRM platforms. The professional will work closely with marketing, platform, creative, and production teams to design, execute, and monitor cross-channel customer engagement strategies across web, email, WhatsApp, and other digital channels. The role involves building campaign workflows, managing data within Salesforce, and analyzing engagement metrics to improve campaign performance and customer targeting.

What you’ll be doing:

•  Responsible for bringing cohesion to marketing process and campaign reporting across cross functional teams, ensuring implementation as per agreement with Brands and Markets. 
• Cross-channel customer engagement tactics, workflow design and validation to include the creation of omni-channel digital experiences across web, email, WhatsApp and eDetails.
• Develop/orchestrate engagement-oriented campaigns across all channels to drive engagement metrics that support opportunity. 
• Interpret analytics information, including behavioural results data, to drive optimization of target audience engagement.
• Provide recommendations and suggestions on the Omnichannel workflow within Salesforce. 
• Coordinate with multiple markets in maintaining the localized omni-channel tactics by analyzing the channel operation and engagement scores of the markets. 
• Work closely with platform teams to request features, functions, data capture to support omnichannel campaigns.
• Works with cross functional teams to support UAT.
• Experience working with Cross Functional teams, across production, creative and platforms. 
• Evaluate and analyze Omnichannel program performance vs. industry standards and benchmarks in the digital space. 
• Understanding of data dictionary, data structures, data mart in relation to CRM. 
• Ability to work with dynamic data sets to deliver personalization. 
• Experience with implementing measurement criteria for measuring asset and campaign performance metrics. 

What we want from you:

• Proficiency with Salesforce Marketing Cloud (SFMC).
• Hands-on experience in Salesforce Omni Channel campaign workflow and administration (e.g. Define routing, queues, managing users, security controls, and data as well as creating roles, profiles, and reports). 
• 5+ year of Omni Channel experience with Salesforce CRM.
• Exposure on setting up Data Extension and AMPscripts in Salesforce Marketing Cloud.
• Strong, standards-based HTML and CSS skills are desirable. 
• Basic understanding of Javascript & AMPScripts.
•  Proficiency with marketing automation tools and processes – Salesforce Marketing Cloud, Adobe Experience Manager, Adobe Experience Cloud, Veeva CRM, Veeva Vault 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

QA Automation Engineer 

Status: Full-time 
Reports To: Manager 
Location: Mumbai, IN 
Work Hours: Monday – Friday, 11:00 AM – 8:00 PM 

Position Summary 

Decisions + ProcessMaker are rapidly growing, private-equity-backed technology companies that provide a unified workflow and rules platform for business process automation (BPA). Trusted by Fortune 500 firms and SMBs globally, we enable organizations to simplify operations, enhance efficiency, and achieve measurable results—without requiring technical expertise. 

As a QA Automation Engineer, you will manage the testing strategy, processes, and resources for the Decisions platform. You will work closely with multiple departments—including Cloud Ops, Developers, Documentation, Professional Services, R&D, Solutions, and Support—to identify core issues and prioritize fixes within tight release schedules. 

Key Responsibilities 

• Develop and implement strategies to test the platform effectively across multiple versions and tight timelines. 

• Conduct both automated and manual testing as part of a global QA team. 

• Write automated tests using C# along with web automation frameworks like Playwright. 

• Communicate platform issues and testing results with leadership, developers, and other departments. 

• Document testing results and create reports for leadership to track release readiness. 

Support Duties 

• Understand enterprise integrations and communicate effective testing plans and solutions. 

• Provide examples and training for testing resources on platform features. 

• Anticipate problems and offer recommendations for resolution. 

• Challenge the status quo and take initiative to improve processes. 

• Actively observe, learn, communicate, and contribute to advancing the organization’s mission. 

Requirements 

• Certification in Quality Assurance (Automation). / Bachelor's degree in Computer Science, Information Systems, Engineering, or Mathematics 

• 0–2 years of experience in QA Automation. 

• Strong attention to detail and ability to multitask. 

• Excellent written and verbal communication skills for both onshore and offshore audiences. 

• Knowledge of databases, enterprise systems, web applications, and software QA best practices. 

• Understanding SDLC using Agile or other lean methodologies. 

• Basic software development knowledge: OOPs concepts and along with data types, variables, loops, exception handling, or strong problem-solving skills. 

• Ability to analyze information from multiple sources to develop testing plans. 

• Proficiency in Windows computing (e.g., finding local IP, using Command Prompt). 

• Strong desire to deliver excellent user experience and high-quality software. 

• Analytical mindset with a detective approach to software testing. 

• Familiarity with Windows services, networking concepts, APIs, and testing fundamentals. 

• Optional but beneficial: experience with Java, Python, .NET, HTML, C#, SQL, JS, IIS, AD, Hyper-V/VirtualBox, or any software testing platform. 

• Adaptable to changing organizational priorities in a fast-paced environment. 

At AKQA (part of WPP) we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

As an Interactive Visual Designer in the design team, you will shape user experiences for our client’s digital channels, ensuring that each interaction is intuitive, engaging, and reflects design excellence. You will design vibrant, usable, and technically sound visual experiences across digital touchpoints for our clients. You will focus on the intersection of motion, interface, and visual storytelling — enhancing usability through aesthetic and interactive visual designs. You will collaborate closely with UX, product, engineering, and design teams to bring ideas and concepts to life while maintaining visual and brand integrity.

Your work will ensure that every screen, transition, micro-interaction, and visual asset aligns with established design ethos, elevating the creative vision and brand experience.

Location - Mumbai 

Role Requirements

• 6-8 years’ experience in visual, interactive, or UI design roles within agency, product, or digital studio environments

• Strong portfolio demonstrating interactive and/or motion-focused design across web & mobile form factors

• Proficiency in design and prototyping tools (Figma, Sketch, Adobe XD, Principle, Framer, etc.)

• Solid grounding in typography, layout, color, iconography, and visual hierarchy

• Experience designing responsive/ adaptive interfaces across multiple platforms

• Familiarity with design systems, component libraries, and style guides

• Basic understanding of front-end (HTML, CSS, JS) for developer collaboration

• Bachelor’s degree (or equivalent) in Graphic Design, Interaction Design, Visual Communication, or related field

Qualifications and Characteristics

• Strong visual eye: balance, polish, and design integrity

• Ability to craft smooth, thoughtful interactions and motion design

• Detail-oriented with a passion for pixel perfection and consistency

• Skilled at usability evaluation, prototyping, and iteration

• Comfortable working in a multi disciplinary set up and at client locations

• Curious and experimental — actively exploring trends, tools, and new techniques

• Resilient in fast-paced environments, adaptable to ambiguity and shifting priorities

• Proactive mindset, ownership mentality, and accountability from ideation to delivery

• Possess great written and verbal communication skills

This position sits within our Experience & Engineering business unit as part of a new International Delivery Centre. We primarily deliver large-scale website design and build projects, combining our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to help clients including  Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia and many, many more.

We are currently in the process of creating a new International Delivery Centre in India, focussed on delivering award winning work for a range of global clients. We are looking for a number of experts who can help set the standard in the new centre whilst starting to work on a range of exciting digital projects. The role will require some shift working to accommodate working with our global teams.

JOB PURPOSE

As a Salesforce Commerce Cloud Developer, you will continuously put effort into keeping our customers' websites sustainable and up to date based on today’s standards. We take maintenance & security very seriously and set as a high standard for all our clients.  

You will be working in a fast-paced work environment catered to our client needs and at the same time on a range of different projects, both big and small. If you enjoy a dynamic work atmosphere where no day is the same and love improving the quality of the code and services we provide to our clients then this is the role for you.

WHAT WE ARE LOOKING FOR

The ideal candidate will have:

• An excellent understanding of the spoken and written English language;
• Proven track record of working effectively with global teams, understanding cultural nuances and communication styles;
• Solid experience in Agile methodologies, with the ability to foster an environment of continuous improvement and adaptability;
• Exceptional decision-making capabilities, with a focus on delivering results under tight deadlines;
• Strong communication skills, both written and verbal, with the ability to engage stakeholders across various levels;
• A proactive approach to problem-solving and project management, anticipating challenges and addressing them efficiently;
• Flexibility to work in European time zones, including participation in pager duty or a 24/7 rotation.

Technical skills

• Have at least 5 years of experience with Salesforce Commerce Cloud B2C;
• Completed at least one Salesforce Commerce Cloud B2C project in the past;
• Are comfortable working in an existing codebase and can adapt your coding style to it;
• Are a web developer with knowledge of JavaScript / NodeJS;
• Have a good experience with web technologies like JavaScript, HTML, CSS, AJAX, and jQuery;
• Have experience with MVC design patterns;
• Have SFRA experience and understand how to use it;
• Have basic knowledge of process modelling and software architecture.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. With people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, and your team, and giving you the autonomy to solve our client's problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.