At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Jackson county and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement 
• Implementing value based care tools and technology products in primary care
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

ABOUT THE TEAM

The Design & Construction team at Anduril delivers the factories, labs, offices, and secure spaces that enable our teams to design, build, and deploy advanced defense technology. Our projects span high-performance manufacturing facilities, mission-critical secure environments, and collaborative workspaces, giving our team exposure to a uniquely wide variety of technical and operational challenges.

More than just delivering buildings, we are (literally) rebuilding the American defense industrial base. Our work directly accelerates how quickly critical technology moves from concept to production and into the hands of the warfighter.

ABOUT THE JOB

We are looking for a Senior Construction Project Manager to join our rapidly growing team in McHenry, Mississippi. This position sits within the broader Design & Construction (D&C) team. The D&C team is responsible for bringing our various cutting-edge factories, offices, and secure spaces to life. We collaborate with a variety of stakeholders involved in shaping the built environment needed to enable Anduril’s mission (construction managers, architects, industrial engineers, real estate planners, finance analysts, and many more). But, first and foremost, we deeply listen to what our Division Leaders need. Whether it is autonomous submarines, robot fighter jets, or AR headsets, we stay close to our end users to ensure we’re fueling their success.

WHAT YOU’LL DO

• Preconstruction and Design:
• Gather (and help define) user requirements for nascent construction projects.
• Generate accurate cost estimates at all stages of a project lifecycle (concept, test fits, schematic designs, construction drawings, etc.).
• Manage relationships with consultants, regional contractors, and suppliers as needed to support individual project cost estimates.
• Perform early site due diligence to assist executive go/no-go decisions as needed.
• Assemble and lead project design teams (architects and consultants).
• Budget and Financial Oversight:
• Develop and manage budgets for construction and maintenance projects: everything from large greenfield projects to small one-day capital improvements.
• Work closely with Finance/FP&A for cash flow forecasting.
• Prepare and present financial reports to senior executives.
• Contracting Strategy:
• Develop and implement creative contracting structures that align incentives, reduce change order disputes, and set up projects for success.
• Establish commercial terms that drive transparency, predictability, and fairness throughout the project lifecycle.
• Structure contracts to appropriately allocate risk, protect the company’s interests, and minimize potential disputes.
• Stakeholder Management:
• Serve as the primary point of contact for all construction-related matters.
• Advise in all phases of any given project: programming, design, pre-construction, closeout, and operations - not just construction.
• Communicate project progress, challenges, and solutions to senior management and other key internal stakeholders.
• Work cross-functionally with non-constriction functions like Security, Network Engineering, Facilities Management, Marketing, Kitchen Operations, Manufacturing, EHS, Legal, and many others.
• External Project Management and Coordination:
• Maintain strong relationships with contractors, consultants, vendors, and authorities having jurisdiction.
• Collaborate closely with external project management teams to ensure alignment of construction activities with overall project objectives.
• Facilitate regular meetings with external project managers to discuss project updates, resource allocation, and potential challenges.

REQUIRED QUALIFICATIONS

• Minimum of 10 years of progressive experience in construction management.
• Experience with energetics and/or process gas pressure testing requirements and facilities
• Strong background in design advisory, pre-construction, and project kickoff/setup
• Extreme orderliness when it comes to document control
• Excellent project management skills, with a proven track record of delivering large-scale projects on time and within budget
• In-depth knowledge of construction means and methods, materials, MEP systems and building codes
• Effective communication and interpersonal skills
• Competency in CPM scheduling methods, construction document review, and contract administration
• Willingness to travel up to 25% of the time
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities

PREFERRED QUALIFICATIONS

• Experience with DoD 4145.26, AFMAN 91-201 or Title 27 CFR Part 555
• Experience with advanced manufacturing-related projects
• Experience with construction management software
• Excel proficiency: You can work quickly, you’re organized, and you build models that others can easily and intuitively pick up
• Education: Bachelor’s degree in Civil Engineering, Architecture, Construction Management, or a related field
• Experience with ICD-705 and TEMPEST-related policies

Anduril’s Rocket Motor Systems group is seeking a Program Quality Engineer to join our team in McHenry Mississippi. The Rocket Motor Systems team designs, develops, and manufactures next-generation solid rocket motors for defense and space applications at Anduril.

As a Sr. Program Quality Engineer, you will work inside and outside the organization to define and execute processes that deliver reliable products. The right person for this role has expert knowledge of manufacturing, quality assurance, and quality planning, with drive for continuous improvement. If you are someone who loves to build world-class Quality processes, work hands-on in a fast-paced, collaborative environment, and be accountable for results, then this role is for you.

WHAT YOU’LL DO

• Lead the implementation and management of specific customer quality flow down requirements throughout the contract lifecycle, including supplier flow down.
• Lead the creation of Program Quality Plans to support administration of customer and internal quality requirements to Anduril program teams and supply base.
• Lead the development of Product Control Plans (PCP) and Inspection Plans (IP) to support program-specific requirements.
• Support supplier, customer, and internal audit activities.
• Support cross-functional team using structured problem-solving Root Cause Analysis (RCA) methodologies to identify Corrective and Preventative Actions (CAPA) and drive continuous improvement.
• Support program-specific nonconformance management and material review board (MRB) activities.
• Support, conduct, and/or monitor product and process assessments.
• Support the review and administration of customer deliverable data package content to ensure As-Built Configuration List (ABCL) and other contract deliverable requirements are met.
• Support Qualification Testing and First Article Inspection (FAI) activities.
• Support supply base capability and risk assessments and monitoring supplier performance.
• Support Engineering Change Control Board (CCB) activities.
• Interface with program management, customers, suppliers, cross-functional leadership, and, when applicable, government representatives and Defense Contract Management Agency (DCMA).
• Provide Quality and technical support for development of production readiness information, including component verification, test article acceptance testing surveillance, control of nonconforming material life cycle, utilizing measures and metrics to identify trends and drive continuous improvement.
• Provide quality inputs to support internal and external program reviews.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in engineering (Aerospace, Mechanical, Electrical, Industrial, or Manufacturing), Quality Management, or a related technical field.
• 3+ years of progressive experience in Quality Engineering, with a significant portion in a Program Quality or Supplier Quality role within the aerospace, defense, automotive, or other highly regulated hardware development and manufacturing industries.
• Demonstrated expertise in interpreting and implementing industry quality standards (e.g., AS9100, ISO9001) and customer-specific flow-down requirements.
• Strong proficiency in quality tools and methodologies including Root Cause Analysis (RCA), Corrective and Preventative Actions (CAPA), Nonconformance management, FAI (AS9102), GD&T, Control Plans, and Inspection Plans.
• Experience with Production Part Approval Process (PPAP) or equivalent qualification methodologies.
• Ability to read and interpret complex engineering drawings, specifications, and contractual documents.
• Excellent communication, interpersonal, and presentation skills, with the ability to influence and collaborate effectively across all levels of an organization and with external stakeholders.
• Proven ability to lead, drive initiatives autonomously, and make sound decisions in a fast-paced, dynamic environment.
• Must be able to obtain a Federal Explosives License through the BATFE.
• Must be able to obtain and maintain a U.S. Security Clearance.
• Ability to travel up to 25%.

PREFERRED QUALIFICATIONS

• Master’s degree in engineering or related technical discipline or 7+ years of quality engineering experience.
• Relevant certifications (e.g., ASQ Certified Quality Engineer (CQE), ASQ Certified Quality Auditor (CQA), Lean Six Sigma Green (LSSGB) or Black Belt (LSSBB), Project Management Professional (PMP), AS9100 Certified Lead Auditor).
• Direct experience interfacing with government representatives such as DCMA (Defense Contract Management Agency) Quality Assurance Representatives.
• Proficiency with ERP/MRP systems (e.g., Oracle) and PLM software.
• Experience as a Project Manager.
• Experience with statistical process control (SPC) and advanced statistical analysis.
• Experience creating quality plans, product control plans (PCP), and inspection plans (IP) from internal and external requirements.

ABOUT THE TEAM

As Production Program Manager you will report to the Head of Production in overseeing the manufacturing and production lifecycle. You will work cross functionally with engineering, supply chain, operations, quality, program management, growth, and leadership teams to ensure the successful execution of production programs. Your role is critical in driving efficiency, managing schedules, mitigating risks, and ensuring that projects are delivered on time, within scope, and on a budget.

If you possess a good foundation for manufacturing operational excellence coupled with determination/grit, join us in shaping the future of military might. Your work will not only translate prototypes for scalable production but also change the balance of defense capabilities on a global scale. Apply now and become a vital part of our mission to secure a safer tomorrow.

WHAT YOU'LL DO

• Process Optimization – Drive continuous improvement initiatives aligned with our COGs objectives to enhance production efficiency, scalability, and cost effectiveness during the development and pre-production phase.
• Budget & Cost Control – Monitor project budgets, track progress and ensure we are continually focused on identifying and solving issues to enable a successful transition to full scale production.
• Stakeholder Communication – Provide regular updates to internal teams and leadership, ensuring transparency on project status, risks, and solutions.
• Resource Management – Ensure appropriate allocation of materials, labor and equipment to meet production readiness goals.
• Risk Management – Identify, assess, and mitigate potential risks and roadblocks that could impact project timelines or operational readiness.
• Cross Functional Collaboration – Coordinate between engineering, supply chain, manufacturing, program management, growth, quality and leadership teams to align pre-production efforts with business objectives leading up to program transition to full scale production.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree in Engineering, Operations Management or related field
• 8+ years of experience in operations program management, production, manufacturing, preferably in defense, aerospace, or complex hardware industries
• Strong understanding of manufacturing processes, supply chain management, and production workflows
• Experience launching new products with condensed timelines
• Experience with project management methodologies (Agile, Lean, TPS, Six Sigma, etc.)
• Proficiency in project management tools (Jira, Confluence, MS Project, Gantt Charts)
• Excellent problem-solving, analytical, and organizational skills
• Strong communication and leadership abilities to influence and align cross functional teams
• Ability to work in a fast-paced, dynamic environment with evolving priorities
• Eligible to obtain and maintain an active U.S. security clearance

PREFERRED QUALIFICATIONS

• Experience in defense, aerospace, or automotive manufacturing
• Experience with ERP, MRP, MES, PLM systems

ABOUT THE JOB

Anduril’s Supply Chain team is seeking a Senior Manager of Material Management & Flow to join us. Working with a global network of suppliers, to support a global manufacturing platform takes people who are willing to work hard and find ways to win. You will create a strategic plan to optimize warehouse and material flow operations across our McHenry, MS facilities, create a standard set of metrics to monitor team performance, set goals for improving performance, and identify areas to reduce cost while maintaining quality. The right person for this role has extensive supply chain knowledge, has implemented or improved ERP/WMS, and has a track record of managing complex, high-value inventory. If you are someone who can operate autonomously to keep a material flow engineering and warehouse team motivated and enjoys process improvement, this may be the role for you.

WHAT YOU'LL DO

• Design, develop and implement innovative material management strategies, policies, and procedures to optimize material flow and support production requirements for efficient movement of parts & materials using lean principles across multiple sites.
• Collaborate with cross-functional teams, including procurement, production, logistics, and quality, to aid in accurate demand forecasting, procurement planning, and timely delivery of materials
• Collaborate with production planning teams to align material availability with production schedules, minimize disruptions, and meet customer demand on time
• Own the metrics, KPIs, and reporting associated with monitoring production line health and efficiency, such as cycle time, throughput rate, capacity, utilization, process non-conformities, and inventory accuracy. Analyze material usage trends, identify opportunities for process improvements, and implement lean practices to optimize material handling, storage, and distribution
• Support and implement inventory control measures, including cycle counting, regular audits, and reconciliation, to ensure inventory accuracy and prevent stockouts or overstocking
• Utilize ERP (Oracle) & WMS software (Odoo) systems and tools to track inventory, generate reports, and provide data-driven insights to support decision-making and optimize material-related processes
• Ensure compliance with regulatory requirements, safety standards, and quality control protocols in all material management activities
• Passionately work across multiple programs from development to full rate production to scale best-in-class solutions to align with maturity of manufacturing process
• Proactively identify imbalances and bottlenecks caused by inventory processes, line layouts, parts shortages, staffing shortages, and other production constraints; flag constraints with the appropriate owners across Supply Chain, Manufacturing Engineering, and Quality and drive to resolution
• Develop processes to optimize workplans for highly variable demands across multiple sites.
• Translate tools and reports into actionable tasks that impact the health of warehouse operations across a plethora of processes and sites.
• Produce and maintain tools to increase accuracy of work demand for new facilities and maturing processes using a data-driven approach using tools such as Value Stream Mapping/ Process Mapping/ Line Balancing techniques
• Identify and solve complex problems related to the movement of materials within a manufacturing environment.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in industrial engineering or other technical field/supply chain management
• 10+ years of experience with 5+ years of people management experience in material flow engineering and management, inventory control, or supply chain management roles, preferably in a manufacturing or production environment
• 5+ years of experience in a high-rate supply chain or manufacturing environment, where complex mechanical and/or electrical assemblies are built with heavy data utilization
• Ability to read technical documentation such as drawings and CAD data, understanding of a variety of hardware manufacturing processes for both electronics (PCBAs, sensor hardware, etc.) and structures, mechanical components, and electromechanical systems
• Ability to travel up to 25% of the time
• Ability to relocate, if not already local to be onsite in McHenry, MS

PREFERRED QUALIFICATIONS

• Strong knowledge of supply chain principles, inventory management techniques, and material planning strategies
• Strong problem-solving, communication, and interpersonal skills are crucial for collaborating with different teams.
• Experience with department or factory design and set up - value stream mapping, flow lines, continuous flow, one piece flow, workstation design
• Ability to completely own a value chain from start to finish, measuring each step of the process, creating actionable tasks that culminated in a significant and sustainable business improvement
• Demonstrated ability of presenting project results to a cross functional team with clearly relating data to proposed next steps
• Prior experience with a Manufacturing Execution System (MES) for production operations or Warehouse Management System (WMS)
• Prior knowledge of NetSuite, Oracle or a similar Enterprise Resource Planning (ERP) system
• Have direct experience scoping, buying off and commissioning warehouse automation.
• Experience implementing Lean Manufacturing principles which drive manufacturing productivity
• Experience in delivering successful project by being hands on with the process. Including gemba walks, operational analysis, poka yoke solutions among others to allow teams to be successful without massive CAPEX
• Experience interacting with SQL databases - storage of information and building custom queries for tracking production and inventory-related metrics
• Experience with using Siemens Plant Simulation or Process Simulation software to model a production line and run production scenarios
• Experience with both commercial and federal inventory procedures, requirements, processes
• Eligibility to obtain and maintain a U.S. TS clearance

ABOUT THE TEAM

We are seeking an experienced Manufacturing Engineering Manager with a strong background in chemical, explosives, or energetics to join our team. The successful candidate will manage and support our full rate production operation, ensuring efficiency, safety, and quality. This role requires expertise in production documentation, excellent customer service skills, and the ability to lead a diverse and dynamic team.

WHAT YOU'LL DO

Full Rate Production Management:

• Develop, implement, and continuously improve production processes to enhance productivity and quality.
• Ensure compliance with industry standards, safety regulations, and internal policies.

Team Leadership:

• Lead, mentor, and develop a diverse team of engineers, technicians, and support staff.
• Foster a collaborative and inclusive team environment that encourages innovation and continuous improvement.
• Conduct regular performance reviews and provide constructive feedback to team members.

Production Documentation:

• Develop and maintain comprehensive production documentation, including standard operating procedures (SOPs), work instructions, and process flow diagrams.
• Ensure accurate and timely documentation of production activities, modifications, and improvements.
• Collaborate with quality assurance to ensure all documentation meets regulatory and customer requirements.

Customer Service

• Serve as the primary point of contact for customers regarding production-related inquiries and concerns.
• Address customer needs promptly and professionally, ensuring high levels of customer satisfaction.
• Collaborate with the sales and customer service teams to provide technical support and resolve issues.

Process Optimization:

• Analyze production data to identify trends, bottlenecks, and areas for improvement.
• Implement lean manufacturing principles and continuous improvement initiatives to enhance production efficiency.
• Monitor and control production costs, striving for cost-effective solutions without compromising quality.

Safety and Compliance:

• Ensure all production activities comply with safety regulations and industry standards.
• Conduct regular safety audits and risk assessments, implementing corrective actions as needed.
• Promote a culture of safety awareness and continuous improvement within the team.

QUALIFICATIONS

• Education: Bachelor’s degree in Chemical Engineering, Mechanical Engineering, or a related field. Advanced degree preferred.
• Experience: Minimum of 7-10 years of experience in a manufacturing engineering role, ideally with a focus on chemical, explosives, or energetics industries.
• Leadership: Proven experience in leading and managing diverse and dynamic teams.
• Technical Skills: Proficiency in production documentation, process optimization, and lean manufacturing principles.
• Customer Service: Strong customer service skills with the ability to address and resolve customer concerns effectively.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical and problem-solving abilities.
• Safety: In-depth knowledge of safety regulations and best practices in manufacturing environments.
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities.

PREFERRED QUALIFICATIONS

• Certifications: Relevant certifications in project management, lean manufacturing, or Six Sigma.
• Software: Experience with manufacturing software and tools, such as ERP systems and CAD software.
• Industry Knowledge: Deep understanding of the regulatory landscape and industry standards for chemical, explosives, and energetics manufacturing.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

PURPOSE OF POSITION:

The purpose of the Field Service Lead role is to manage, supervise, and optimize the performance of a team of field service technicians and engineers as they perform start-up/commissioning, troubleshooting, and maintenance of IEM products at customer sites. This is a working-lead role, combining hands-on field responsibilities with direct oversight of a team of approximately 8 technicians supporting 2–6 active customer sites.

SUPERVISORY RESPONSIBILITIES:

• Provides daily guidance, work direction, coaching, mentorship, and technical support to field service technicians.

ESSENTIAL FUNCTIONS:

• Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites, ensuring on time completion and minimizing open issues.

• Provide daily supervision, mentorship, and training to field service technicians.

• Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.

• Travel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.

• Identify project areas of risk that may adversely affect the success of subordinate technicians and report these risks to management for action.

• Works on job sites to complete project start-up/commissioning, resolving punch list items found at the job site. Works with IEM Project Managers to update punch lists and ensure jobs are closed out and paperwork deliverables are met.

• Coordinate with commercial and administration teams for requests outside of the startup/commissioning scope.

• Ensure technicians have required tools, materials, and documentation to perform work effectively at each site.

• Report product or quality concerns to management and collaborate with production and engineering teams to address identified deficiencies.

• Work with the Division Manager, Field Service Manager, Field Service Support, and Site Operations Representative in scheduling additional field resources and/or teams to cover service needs.

• Perform other duties as assigned by management.

COMPETENCIES:

• Team Leadership & Coaching: Provides day-to-day direction, mentorship, and support to field service technicians, reinforcing accountability, development, and high-quality execution.

• Technical Expertise: Demonstrates strong working knowledge of electrical equipment start-up, commissioning, troubleshooting, and maintenance, and serves as a technical resource to the team.

• Planning & Coordination: Organizes field activities, manpower coverage, tools, materials, and documentation to support multiple active customer sites and meet service demands.

• Customer Focus: Builds and maintains positive customer relationships through professionalism, responsiveness, and effective communication during field activities.

• Problem-Solving & Decision-Making: Identifies field issues, assesses risk, and takes timely, practical action to support project completion and minimize disruption.

• Safety & Compliance: Promotes and follows safe work practices, including LOTO and site-specific safety requirements, and reinforces compliance across the team.

• Communication & Collaboration: Communicates clearly with technicians, managers, project teams, and internal support functions to ensure alignment, issue resolution, and timely closeout of work.

• Organization & Execution: Manages multiple priorities, maintains attention to detail, and ensures field documentation, punch list updates, and follow-up actions are completed accurately and on time.

EDUCATION AND EXPERIENCE:

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS, generators, PDUs, or related equipment commissioning activities.

• Minimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment.

• Experience with switchgear, electrical distribution systems, and electrical control systems preferred.

• Familiarity with advanced communication protocols and networking concepts preferred.

• Prior supervisory or lead-level experience preferred.

• Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources required.

• Strong teamwork and communication skills required.

• Ability to work independently with minimal supervision required.

• Effective problem-solving skills required.

• Strong organizational skills and the ability to manage multiple priorities required.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: Activities: Sitting – 20% Walking/Standing – 80% Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs. Vision: Long periods of close work on technical equipment, drawings, and computer screens.

Travel: Occasional travel (up to 75%) may be required to IEM regional field offices and vendor sites.

Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment. Environment: climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.

This position is responsible for processing all release of information (ROI) , specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. This is an intermediate level position with at least 1 year related HIM experience. 

Position Highlights

This is a Onsite Role in Southhaven, MS

• Full Time: Mon-Fri 8:00am-4:30pm CST
• Will be responsible for ensuring workflow integrity
• Leading in daily team huddles
• Accumulating daily production data and reporting to team members as well as leader
• Motivating teams to achieve production expectations
• Administrative tasks such as answering calls, managing faxes and incoming requests
• Face-to-face interaction with the public delivering exceptional customer service.  
• Processing medical record requests such as: Insurance requests, DDS Requests, Workers Comp Request, Subpoenas 
• Documenting information in multiple platforms using two computer monitors. 
• Proficient in Microsoft office (including Word and Excel)

Preferred Skills

• Understanding of basic health information management practices
• Familiarity with medical records
• Fundamental knowledge of HIPAA regulations & importance of patient privacy
• Technical proficiency & general computer skills for data entry
• Document imaging and communication
• Competence in handling administrative tasks such as answering calls, managing faxes & incoming requests, organized and goal focused. 

We offer: 

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) 
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance 

You will:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. 
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes. 
• Assist with additional work duties or responsibilities as evident or required.
• Enhanced need for attention to detail for medical records.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• May schedules pick-ups.
• Assist with training associates in the HIS positions.
• Generates reports for manager or facility as directed.
• Must exceed level 1 productivity expectations as outlined at specific site.
• Participates in project teams and committees to advance operational Strategies and initiatives as needed.
• Mentor HIS staff for further professional development.
• Inform senior leadership of issues, opportunities or challenges.
• Assist throughout the region with training, mentoring and/or coverage as needed.
• Participate and assist with onboarding activities for new employees.
• Assist with Quality Assurance tasks as directed by management.
• Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training.
• Leads training sessions for timely staff development.
• Other duties as assigned.

What you will bring to the table: 

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• 1-year Health Information related experience.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.
• Presentation skills for small group settings.
• Forward thinking and ability to problem solve.

Bonus points if:

• 2+ year Health Information related experience.
• Meets and/or exceeds Company’s Productivity Standards.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

About the Team:

The Stennis Test team designs, builds, and operates Relativity’s propulsion and stage test stands. Team members are hands-on with large-scale, complex systems including fully integrated engines and stage assemblies, pushing hardware to the limits and directly contributing to flight readiness. The work is fast-paced and highly operational, ideal for those with backgrounds in aviation, automotive, manufacturing, offshore operations, industrial systems, construction, or adjacent industries. You’ll work in a close-knit, dynamic environment where collaboration between technicians, operators, and engineers is not only encouraged, but expected. As the company scales, the Stennis Test team becomes even more critical to unlocking our next phase of growth: proving out full-stage systems and paving the way for routine, reliable flights of Terran R.

 About the Role:

• Serve as an Electrical Engineer connecting various internal technical teams to define electrical requirements and develop solutions on a wide variety of projects.
• Act as the owner’s representative to external consultants, contractors, and government agencies.
• Manage electrical utility construction activities for test stand facilities, including developing conceptual drawings/designs, requests for proposals, competitive bidding, bid evaluations, subcontractor selection, and subcontractor management for Stennis Space Center sites and other facilities across Relativity’s real estate portfolio.
• Maintain and troubleshoot the existing electrical distribution system, including developing maintenance and testing procedures for all AC power distribution equipment.
• Lead the design of electrical distribution systems for the Terran R and A2 test complexes.
• Manage day-to-day construction activities in coordination with the project manager for the Terran R test complex.
• Oversee commissioning and maintenance of systems and equipment.
• Support and troubleshoot AC power requests for Stennis Space Center facilities.

About You:

• Bachelor’s degree in Electrical Engineering or a related engineering field.
• Minimum of 1 year of experience working on electrical power systems.
• Familiarity with NFPA 70 (NEC).
• Experience in at least one of the following areas: analysis/design, hands-on field work, project management, or project execution.

  Nice to Haves (Not Required):

• Experience with the design and operation of aerospace test infrastructure.
• Ability to manage multiple projects simultaneously.
• Background in construction, commissioning, operations, troubleshooting, or maintenance of low-voltage power systems.
• Experience with electrical distribution design, hazard classification, single-line diagrams, breaker coordination, arc flash analysis, bid solicitation, contractor selection, construction management, permitting, and QA/QC.
• Engineering Intern (EI) or Professional Engineer (PE) certification in Power.
• Proficiency with AutoCAD or Bluebeam.
• Experience with electrical power system analysis software (preferably EasyPower).
• Familiarity with NFPA 70E or NESC.
• Experience purchasing electrical hardware and materials.

VSC Fire and Security in Jackson, Mississippi is seeking candidates for the position of Project Manager.  

What we offer:

• Excellent pay based on experience
• Company vehicle and fuel card for applicable positions
• Company cell phone and/or tablet for applicable positions
• Paid vacation and company holidays
• Medical, dental and vision insurance options for you and your family
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Company paid life insurance for full time employees
• Employee apparel program
• Company paid long term disability insurance
• Bonus for referring new employees
• Parental leave for full-time employees
• Employee Assistance Program (EAP)
• Boot Allowance
• NICET certification test reimbursement
• Opportunities for training and advancement
• All needed Personal Protective Equipment (PPE) provided

What you need:

• Three to five years of experience in project management in sprinkler or integrated systems.
• Ensure compliance with all company, local, state, and federal regulations including but not limited to fire, NFPA, building and safety.
• Schedule projects in logical steps to meet budget and time deadlines for the subcontractors.
• Work closely with sales and design personnel regarding project specifications, manpower needs, and change orders.
• Review construction contract documents and coordinate with sub‐contractors and General Contractors to gather the required information for each project.
• Obtain or determine project schedule and convey all pertinent deadlines to the VSC team including design start, listing, and POJ dates.
• Project communication and documentation including preparing, issuing and follow‐up for ASIs, RFIs, change orders, subcontracts, and purchase orders while monitoring budget to increase profit.
• Monitor and enforce safety policies and procedures.
• Exceptional attention to detail and communication skills, and ability to meet deadlines.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Desirable (but not required!):
  • Ability to use AutoCAD or SprinkCAD.

What you will do:

• Work closely with estimators and designers to gather the information needed for production of sprinkler system drawings, hydraulic calculations, seismic brace calculations, and material/equipment schedules. Submit stock lists for projects to fabrication and approve fabrication quotes. Order additional material needed for installation of projects. Coordinate installation start and material delivery dates with VSC installation superintendents.
• Maintain proper Risk Management and Safety procedures on all job sites per VSC policies.