The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

About the Role

The KAM Affiliates is the commercial owner of the affiliate partner relationships that drive new user acquisition into the funnel. While this role sits within the Onboarding team, it operates at the intersection of commercial development, partner management, and lifecycle marketing  making it uniquely cross-functional.
Your core mission is simple but demanding: grow the volume of high-quality First-Time Depositors (FTDs) coming through affiliate channels by building stronger partnerships, removing friction from affiliate workflows, and creating the conditions that make it easy and commercially attractive for partners to send more users your way.
This is not a passive account management role. You are expected to think like a business developer, act like an operator, and communicate like a partner success manager.

Core Responsibilities
Commercial & Partner Management

• Own the end-to-end commercial relationship with a portfolio of affiliate partners: negotiate terms, manage commission structures, and identify upsell opportunities within existing partnerships.
• Proactively identify and onboard new affiliate partners that align with the company's B2C acquisition strategy.
• Conduct regular business reviews with key affiliates analyze their funnel performance, share insights, and co-develop action plans to increase FTD volumes.
• Be the primary point of contact for all affiliate inquiries, escalations, and commercial negotiations.
• Maintain a healthy pipeline of new and existing affiliate opportunities, tracked and reported on a regular cadence.

Process & Enablement

• Map and audit the current affiliate onboarding and operational workflow; identify friction points that slow down partner activation or reduce partner motivation to send traffic.
• Design and implement process improvements that make it faster, simpler, and more rewarding for affiliates to operate and scale with the company.
• Build and maintain affiliate-facing materials: onboarding guides, commission calculators, creative asset kits, and performance reports.
• Work with Product and Tech to improve affiliate portal tooling, tracking accuracy, and payout processes.

Cross-functional Collaboration

• Work closely with the CRM Lead to align on user quality standards: ensure that affiliates are sending users who are set up for activation, not just registration.
• Collaborate with the Onboarding Lead (Thomas Barrett) to ensure a seamless experience between affiliate referral and in-product onboarding.
• Partner with the BI Lead to build affiliate performance dashboards and maintain accurate FTD attribution.
• Coordinate with Finance on commission reconciliation, payout schedules, and fraud controls.

Requirements

• 3+ years of experience in affiliate management, partnership development, or commercial account management  ideally in a B2C SaaS, fintech, or digital product environment.
• Proven track record of growing affiliate-driven revenue or user acquisition metrics.
• Strong commercial acumen: comfortable negotiating deals, structuring commission models (CPA, RevShare, hybrid), and managing partner P&Ls.
• Data-driven approach to partner performance: able to pull reports, interpret conversion funnels, and translate data into clear actions for partners.
• Excellent relationship management skills build trust quickly and maintain it over time.
• Solid understanding of affiliate tracking technology (postback URLs, pixel tracking, attribution platforms like Impact, PartnerStack, or similar).
• Strong written and verbal communication in English; Spanish is a strong plus.

Nice to Have

• Experience working with affiliate networks vs. direct partnerships  and knowing when each model is the right fit.
• Familiarity with CRM tools and lifecycle marketing concepts (understanding what a "quality user" looks like post-acquisition).
• Background in fraud detection or traffic quality management within affiliate channels.
• Experience in a growth-stage company where processes need to be built, not just followed.