The role

As a Data Center Technician, you will play a vital role in maintaining and optimizing the IT infrastructure within our data center. This includes working hands-on with modern technologies such as the advanced H200 GPU cloud cluster. Your responsibilities will include supporting the data center’s IT infrastructure by troubleshooting and resolving hardware issues, performing hardware and network diagnostics, carrying out physical repairs, and ensuring the smooth operation of critical systems. This is a shift-based role and may also require occasional travel between data center locations.

You’re welcome to work in our Minnesota location.

Your responsibilities will include: 

• Diagnosing and resolving issues related to IT hardware and ensure the continuous support of the data center’s IT infrastructure.
• Collaborating effectively with internal teams and external contractors to address technical and operational challenges.
• Installation, upgrading and dismantling of hardware based on operational requests and requirements.
• Managing and maintaining the connectivity of fiber optic cables and patch cords.
• Planning, executing and monitoring regular IT tasks to maintain and improve IT infrastructure operations.
• Processing Return Merchandise Authorizations (RMAs) in compliance with established manuals and procedures.
• Developing clear and comprehensive documentation and manuals for hardware configuration, troubleshooting and maintenance.
• Collaborate with key stakeholders, including (teams, executives).
• Lead and manage (specific workflows, processes, projects).
• Monitor and evaluate progress on (specific projects).

We expect you to have: 

• 3+ years of hands-on experience in diagnosing and resolving server hardware issues.
• A solid understanding of data center operations, as well as server and network equipment principles.
• Basic proficiency in the Linux operating system and familiarity with command-line tools.
• Practical experience working with server IT hardware, enterprise-grade network switches and fiber optic cables.
• Excel skills, including proficiency with pivot tables, formulas, lists and graph creation.
• A proactive, responsible and goal-oriented approach to work.

It will be an added bonus if you have: 

• Valid Driving License 
• Project planning skills

Compensation
We offer competitive hourly rates, ranging from $30.00 – $45.00 per hour based on your experience.

The role 

We are seeking an IT Infrastructure Engineer – RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management within our production data center environments. This role serves as the escalation point for complex server and firmware-related issues that impact system reliability and fleet availability.

You will be responsible for deep diagnostics across enterprise server platforms, performing structured root cause analysis, validating failed components, and managing end-to-end warranty replacement processes with OEM vendors. This is a hands-on technical role with direct impact on hardware reliability, SLA performance, and operational scalability.

You will work on-site in one of our data centers, collaborating closely with L1/L2 technicians, infrastructure engineers, and vendors to reduce repeat failures and improve overall hardware quality across the fleet.

You’re welcome to work in our Minnesota location.

Your responsibilities will include: 

• Perform advanced firmware and hardware diagnostics on enterprise server platforms, including CPU, memory, PCIe devices, GPUs, storage subsystems, and power components

• Troubleshoot complex hardware failures using system logs, BMC/IPMI interfaces, BIOS diagnostics, and vendor-specific tooling

• Act as the primary escalation point for L1 and L2 technicians on high-impact hardware incidents

• Conduct structured root cause analysis and document findings to prevent repeat failures

• Own the full RMA lifecycle, including validation of failed components, warranty claim creation, vendor coordination, tracking, and resolution

• Interface directly with OEM vendors to escalate recurring hardware defects and drive corrective action

• Analyze hardware failure trends and report metrics such as repeat RMA rates and component reliability

• Develop and standardize diagnostic playbooks, troubleshooting workflows, and hardware validation procedures

• Validate replacement components prior to redeployment into production environments

• Collaborate cross-functionally with data center operations, procurement, and engineering teams to improve hardware lifecycle processes

• Contribute to reducing MTTR and improving fleet-wide reliability through process improvements and knowledge sharing

We expect you to have: 

• 5+ years of hands-on experience working with enterprise server hardware in a production data center environment

• Deep understanding of x86 server architecture, including CPUs, memory, PCIe devices, storage controllers, GPUs, and power subsystems

• Strong experience performing firmware and BIOS/BMC diagnostics and upgrades

• Advanced Linux command-line troubleshooting skills, including log analysis and hardware-level diagnostics

• Experience working with remote management interfaces such as IPMI, iDRAC, iLO, or equivalent

• Proven experience managing hardware RMA processes and working directly with OEM vendors

• Ability to conduct structured root cause analysis and document technical findings clearly

• Familiarity with hardware monitoring systems and failure trend analysis

• Strong ownership mindset and ability to operate independently in mission-critical environments

• High proficiency in spoken and written English

It will be an added bonus if you have: 

• Experience performing board-level diagnostics and component-level repair (SMD rework)

• Familiarity with data center networking equipment and basic network troubleshooting

• Experience supporting GPU-dense or high-performance compute environments

Valid driver’s license

Compensation

We offer competitive salaries, ranging from $76,800k - $184,300k OTE (On Target Earnings) based on your experience and skills.

New data center development:

We give you the opportunity to work with cutting-edge technologies in data operations, cloud computing and infrastructure management. As global data center operations grow, there will be ample opportunities for career progression. Working in the data center directly impacts performance, customer satisfaction and efficiency, with the opportunity to contribute to new data center projects.You’ll collaborate with experts in AI data center development and operations, gaining insights from leaders in the field. This environment fosters innovation, and allows you to work on solutions that exceed industry standards in design and deployment.

The role

We are looking for a Warehouse Logistics Specialist to support warehouse and logistics operations for data center hardware. This role focuses on execution of inbound and outbound shipments, maintaining inventory accuracy, and ensuring timely equipment provisioning for data center operations.The position requires strong attention to detail, hands-on work with IT equipment, and adherence to established processes and standards.

Your responsibilities will include: 

1. Warehouse & Shipment Operations

• Process inbound and outbound shipments in accordance with established procedures.
• Verify shipment contents against documentation upon receipt and dispatch.
• Ensure proper handling, labeling, and packaging of equipment.
• Coordinate with warehouse providers and internal teams on shipment execution.

2. Inventory & Asset Management

• Participate in cyclical and annual inventory checks.
• Maintain accurate records in inventory systems (ERP/WMS).
• Create inventory items for all received equipment.
• Assist in identifying and reporting inventory discrepancies.

3. Equipment Handling & Testing

• Perform testing of server drives and memory modules according to standard procedures.
• Ensure equipment readiness before provisioning to data center engineers.
• Maintain proper documentation of tested and deployed equipment.

4. Operational Support

• Provide required equipment to data center operation engineers in a timely manner.
• Support daily warehouse activities and logistics workflows.
• Follow SOPs and contribute to process improvement suggestions.

We expect you to have:

• 2+ years of experience in warehouse logistics or a related field.
• Basic understanding of IT equipment (servers, networking hardware, components).
• Familiarity with inventory management processes and systems (ERP/WMS).
• Strong attention to detail and organizational skills.
• Ability to follow procedures and work in a structured environment.
• Willingness to travel for business needs.

Key Employee Benefits:

• Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) Plan: Up to 4% company match with immediate vesting.
• Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

Compensation

We offer a competitive rate from $30/hr - 44/hr, based on your experience.

Join Nebius Today!

The Team 

You will join a fast-growing Neocloud infrastructure organization operating at the intersection of AI, high-performance computing (HPC), and hyperscale cloud services. Our data centers host large-scale GPU clusters purpose-built for AI training, inference, and accelerated workloads. 

As global data center operations expand, this role offers significant career progression, direct involvement in new data center builds and expansions, and exposure to industry-leading GPU platforms. Your work will have a measurable impact on platform reliability, customer SLAs, and operational efficiency, while collaborating closely with experts in AI infrastructure design, cloud operations, and data center engineering. 

This is a highly collaborative, innovation-driven environment where best practices are continuously refined to exceed industry standards in design, deployment, and operations. 

As an Data Center IT Manager, you will be key in ensuring the maintenance and efficiency of our data center's IT infrastructure.

Your role involves leading a team that works directly with cutting-edge technologies, including the advanced GPU cloud clusters. You’ll be responsible for overseeing the IT infrastructure, handling hardware troubleshooting and resolution, and ensuring critical systems run smoothly.

You will be required to work onsite in our colocation in Minnesota. 

Your responsibilities will include: 

• Manage IT support team to achieve KPI in IT infrastructure support and project planning.

• Collaborating effectively with internal teams and external contractors to address technical and operational challenges.

• Developing clear and comprehensive documentation and manuals for hardware configuration, troubleshooting and maintenance.

• Planning, executing and monitoring regular IT tasks to maintain and improve IT infrastructure operations.

• Manage IT support that includes diagnosing and resolving issues related to IT hardware and ensure the continuous support of the data center’s IT infrastructure.

• Manage Project tasks that include installation, upgrading and dismantling of hardware based on operational requests and requirements.

• Manage additional processes around asset management, Return Merchandise Authorizations (RMAs).

We expect you to have:

• 5+ years of team management, hands-on experience in diagnosing and resolving server hardware issues.

• A solid understanding of data center operations, as well as server and network equipment principles.

• Practical experience in project planning and management.

• Knowledge of the ITIL methodology, the operational activities of the technical support service (ITSM).

• Basic proficiency in the Linux operating system and familiarity with command-line tools.

• Practical experience working with server IT hardware, enterprise-grade network switches and fiber optic cables.

• Advanced Excel skills, including proficiency with pivot tables, formulas, lists and graph creation.

• A proactive, responsible and goal-oriented approach to work.

It will be an added bonus if you have:

• ITIL and/or PMI certification.

Compensation:

• $146,880 – $220,320 + Bonus USD per year, depending on experience and qualifications (Annual Bonus Eligible)

Open position in all True Media office locations, including Kansas City, MO, Columbia, MO, St. Louis, MO, Portsmouth, NH and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home

Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

Essential Duties and Responsibilities (Other duties may be assigned)

Statements of Work 

• Develop and manage statements of work that meet client needs, outlines the agency’s services and compensation, and minimizes the agency’s risk. 
• Monitor account activity against the statement of work and alerts the internal team about out of scope activity, and then manage scope changes or additional needed changes. 

Hours Estimates & Management 

• Develop hours estimates and then manage those estimates through a collaborative process with the account team. Pull hours reports and update tracking sheets on a routine basis. 
• Facilitate discussions and adjustments concerning time allocations with team members as needed. Manage application and billing status of the account time. 

Client Setup 

• Understand client organizational needs in order to facilitate client setup in Advantage. 
• In Advantage, responsible for the setup and closing of job numbers, campaign codes, and media plans. 

File Management 

• Manage the organization and consistent naming of files on the server, Google drive, and any other location where files need to be stored. Focus on key documents such as creative files from the client, contracts, statements of work, media briefs, channel strategies, measurement strategies, tactical plans, creative specifications, client invoices, and campaign performance reports/decks.

Timeliness and Task Management 

• Develop and document campaign timelines collaboratively with account teams. Provide communication to team members and clients as needed about timelines and tasks. Ensure deadlines are met and client deliverables are completed.
• Track timelines and tasks in project management software. 

Budget Management

• Develop media authorizations.
• Ensure campaign spends are in alignment with media authorizations through regular report checks from Advantage.
• Build fee sheets for billing.
• Ensure accurate and timely client invoicing.
• Facilitate reconciliation completion within a 60-day window of campaign completion. 

Client & Internal Meetings 

• Schedule client and internal team meetings. 
• Manage agendas for internal team meetings and assists the client strategist with client meeting agendas by collecting internal input on the agenda. 
• Record meeting notes and action items. Share note recaps and action items with the internal team, client, and agency partners. 
• Lead internal status meetings, and participate in client status meetings as needed. 

Steward Agency Process and Roles 

• Facilitate adherence of the account team to agency roles and processes. 

Account Communication 

• Proactively facilitate internal account communication, including resolution of issues. Assist the client strategist in ensuring client requests are acknowledged within 24 hours. 

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior work experience in a Project Management/Coordinator or Account Manager/Coordinator role in a marketing or agency setting or equivalent duties.
• Minimum of 1 year equivalent experience in marketing or advertising positions including internship experience.

Education

• Bachelor's degree from four-year college or university, degree or concentration in advertising, marketing or communications preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave

Work when you want – Earn what you need!

Delivering Legal Documents in your area with ABC Legal Services allows you to have a flexible schedule and take on as much or as little work as you want. We give you the training and tools you need, including an industry-leading mobile app that allows you to claim jobs, map your stops, and track your pay.

Who is ABC Legal?

We are a premier legal services company operating nation-wide. Our clients are banks and law firms, but we are governed by the courts and the rules of civil procedure. We value honesty and accuracy, and are looking for organized, independent, and personable people to deliver legal documents in all 50 states.

What’s the Key to Process Server Success?

• Be organized
• Plan your route
• Go when people are likely to be home
• Be pleasant and personable with the people you meet and to whom you deliver documents

Successful Process Servers work independently, have an entrepreneurial mindset, take pride in their work, and love to connect with people. Whether you’re looking for a full-time career or a part-time gig, serving legal documents with ABC offers the perfect opportunity for a flexible schedule outside of a traditional office setting.

What do you need to be a Process Server?

• Must have your own reliable transportation, valid driver’s license and insurance
• Tech savvy – iPhone/iPad or Android smart device and ability to work within a mobile app
• Ability to scan and print documents
• Ability to work variable hours -- Early mornings, evenings and weekends
• Experience in process serving or related work is helpful, but not required
• Some states require you to be a Registered Process Server 
• State laws vary, and some require you to meet a minimum age to serve
• Legally allowed to work in the United States, without work authorization

The Perks of Process Serving!

Process Servers benefit from many advantaged by contracting with ABC Legal Services, including:

• Flexible schedule – Choose your workload, with attempts required every 48 hours, varied times.
• Flexible service area – Set your own service areas and claim jobs right on our app
• Competitive wages – Earn fair wages for each job you attempt and resolve
• Mobile capability – Claim jobs, map out your stops and track your pay all through our app
• Support – Have all your questions answered by our knowledgeable support team

#INDP2

Work when you want – Earn what you need!

Delivering Legal Documents in your area with ABC Legal Services allows you to have a flexible schedule and take on as much or as little work as you want. We give you the training and tools you need, including an industry-leading mobile app that allows you to claim jobs, map your stops, and track your pay.

Who is ABC Legal?

We are a premier legal services company operating nation-wide. Our clients are banks and law firms, but we are governed by the courts and the rules of civil procedure. We value honesty and accuracy, and are looking for organized, independent, and personable people to deliver legal documents in all 50 states.

What’s the Key to Process Server Success?

• Be organized
• Plan your route
• Go when people are likely to be home
• Be pleasant and personable with the people you meet and to whom you deliver documents

Successful Process Servers work independently, have an entrepreneurial mindset, take pride in their work, and love to connect with people. Whether you’re looking for a full-time career or a part-time gig, serving legal documents with ABC offers the perfect opportunity for a flexible schedule outside of a traditional office setting.

What do you need to be a Process Server?

• Must have your own reliable transportation, valid driver’s license and insurance
• Tech savvy – iPhone/iPad or Android smart device and ability to work within a mobile app
• Ability to scan and print documents
• Ability to work variable hours -- Early mornings, evenings and weekends
• Experience in process serving or related work is helpful, but not required
• Some states require you to be a Registered Process Server 
• State laws vary, and some require you to meet a minimum age to serve
• Legally allowed to work in the United States, without work authorization

The Perks of Process Serving!

Process Servers benefit from many advantaged by contracting with ABC Legal Services, including:

• Flexible schedule – Choose your workload, with attempts required every 48 hours, varied times.
• Flexible service area – Set your own service areas and claim jobs right on our app
• Competitive wages – Earn fair wages for each job you attempt and resolve
• Mobile capability – Claim jobs, map out your stops and track your pay all through our app
• Support – Have all your questions answered by our knowledgeable support team

#INDP2

Work when you want – Earn what you need!

Delivering Legal Documents in your area with ABC Legal Services allows you to have a flexible schedule and take on as much or as little work as you want. We give you the training and tools you need, including an industry-leading mobile app that allows you to claim jobs, map your stops, and track your pay.

Who is ABC Legal?

We are a premier legal services company operating nation-wide. Our clients are banks and law firms, but we are governed by the courts and the rules of civil procedure. We value honesty and accuracy, and are looking for organized, independent, and personable people to deliver legal documents in all 50 states.

What’s the Key to Process Server Success?

• Be organized
• Plan your route
• Go when people are likely to be home
• Be pleasant and personable with the people you meet and to whom you deliver documents

Successful Process Servers work independently, have an entrepreneurial mindset, take pride in their work, and love to connect with people. Whether you’re looking for a full-time career or a part-time gig, serving legal documents with ABC offers the perfect opportunity for a flexible schedule outside of a traditional office setting.

What do you need to be a Process Server?

• Must have your own reliable transportation, valid driver’s license and insurance
• Tech savvy – iPhone/iPad or Android smart device and ability to work within a mobile app
• Ability to scan and print documents
• Ability to work variable hours -- Early mornings, evenings and weekends
• Experience in process serving or related work is helpful, but not required
• Some states require you to be a Registered Process Server 
• State laws vary, and some require you to meet a minimum age to serve
• Legally allowed to work in the United States, without work authorization

The Perks of Process Serving!

Process Servers benefit from many advantaged by contracting with ABC Legal Services, including:

• Flexible schedule – Choose your workload, with attempts required every 48 hours, varied times.
• Flexible service area – Set your own service areas and claim jobs right on our app
• Competitive wages – Earn fair wages for each job you attempt and resolve
• Mobile capability – Claim jobs, map out your stops and track your pay all through our app
• Support – Have all your questions answered by our knowledgeable support team

#INDP2

What You’ll Do At Jamf

At Jamf, we empower people to be their best selves and do their best work. The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies. The Technical Support Associate provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on first-touch issue resolution.

Responsibilities

• Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction
• Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers
• Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues
• Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction
• Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues
• Other duties and special projects as assigned
• Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
• Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
• Supports and promotes a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

• Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
• Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware
• Capacity to multi-task and quickly prioritize duties
• Exceptional customer service skills
• Strong interpersonal and organizational skills
• Excellent written and oral communication skills to thrive in a fast-paced environment
• Ability to work independently and as part of a team
• Experience with macOS, iOS, is preferred
• Experience with macOS, Windows, and/or Linux server platforms is desirable
• Associate's Degree or equivalent experience (required), Bachelor's Degree or equivalent experience (preferred)

How We Help You Reach Your Best Potential

• We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.
• Be your own self-starter. We support each other no doubt, but we thrive taking initiative and are empowered to roll up our sleeves, dig in, and push forward.
• Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!
• Opportunity to make a real and meaningful impact for more than 34,000 global customers with the best Apple Device Management solution in the world
• We put people over profits - which is why our customers keep coming back to us at a 96% customer retention rate
• Ability to support and give back to your community through volunteer paid time off.
• Ability to grow in your professional career through advancement opportunities, including tuition reimbursement for those obtaining a degree.
• 20 of the Top 25 Fortune 500 companies rely on Jamf to do their best work.
• We are relentless, but we are selfless. You can create and be creative, dig in, break it down, and troubleshoot to help others make sense of technology.
• Best - in - class training in professional growth and product knowledge.

What You’ll Do At Jamf

At Jamf, we empower people to be their best selves and do their best work. The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies. The Technical Support Associate provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on first-touch issue resolution.

Responsibilities

• Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction
• Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers
• Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues
• Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction
• Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues
• Other duties and special projects as assigned
• Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
• Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
• Supports and promotes a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

• Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
• Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware
• Capacity to multi-task and quickly prioritize duties
• Exceptional customer service skills
• Strong interpersonal and organizational skills
• Excellent written and oral communication skills to thrive in a fast-paced environment
• Ability to work independently and as part of a team
• Experience with macOS, iOS, is preferred
• Experience with macOS, Windows, and/or Linux server platforms is desirable
• Associate's Degree or equivalent experience (required), Bachelor's Degree or equivalent experience (preferred)

How We Help You Reach Your Best Potential

• We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.
• Be your own self-starter. We support each other no doubt, but we thrive taking initiative and are empowered to roll up our sleeves, dig in, and push forward.
• Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!
• Opportunity to make a real and meaningful impact for more than 34,000 global customers with the best Apple Device Management solution in the world
• We put people over profits - which is why our customers keep coming back to us at a 96% customer retention rate
• Ability to support and give back to your community through volunteer paid time off.
• Ability to grow in your professional career through advancement opportunities, including tuition reimbursement for those obtaining a degree.
• 20 of the Top 25 Fortune 500 companies rely on Jamf to do their best work.
• We are relentless, but we are selfless. You can create and be creative, dig in, break it down, and troubleshoot to help others make sense of technology.
• Best - in - class training in professional growth and product knowledge.

Your Impact

As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.

What You’ll Do

Location: Remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services

• Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
• Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
• Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
• Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
• Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
• Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
• Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
• Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
• Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

What You Bring

• Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
• Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
• Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
• Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
• Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
• Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
• Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
• Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
• Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
• Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
• Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
• Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
• Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
• Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
• Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work