ADVISOR

In short 

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team based in our Milan  Flagship Store - our very first store in Italy!

On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Store will be the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience.

Your mission 

- Continuously embody and communicate On's values and brand philosophy
- Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions and improving customer engagement with our product
- Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
- Provide input and ideas on merchandising and engaging events / community initiatives for the store
- Contribute feedback to store leadership to continuously improve store processes and customer service level
- Help maintain the visual standards in the store to deliver a premium experience
- Assist with inventory management, Back of House functionality and store inventory counts
- Other duties as needed

Your story
- Experience within a retail work environment
- Strong communication and interpersonal skills
- Ability to take initiative, learn quickly, and work both independently and as part of a team
- Excellent customer service and relationship building skills
- Eye for maintaining outstanding store condition and visual merchandising standards
- Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
- Fluent Italian written and spoken, English is a plus

Other information:

The following information is representative of the essential functions performed in this specific position.

As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).

POSITION OVERVIEW 

The District Manager for Alo's Italy & growing Southern Europe region is responsible for leading, managing and continuously developing all aspects of the designated region of business.  This includes but is not limited to employee relations, operations, inventory compliance, client retention, sales and service, development of store leadership teams, managing store budgets and profitability. This person is responsible for budgets, setting financial goals and working closely with HQ business partners to accomplish business objectives and exceed goals. They are accountable for creating and maintaining a positive and highly productive work environment in alignment with the company’s vision and ensuring that all stores are consistently achieving sales and profitability goals, operational objectives, merchandising standards and developing highly successful teams that will be motivated to grow, contribute, and advance with Alo.  

JOB REQUIREMENTS 

Business Leader 

• Develop and execute the brand’s retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the stores, and broadening and developing the clientele base.  
• Local market knowledge of clientele base and brand competitors.  
• Awareness of business trends that relate to the success of the store and brand. 
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in store experience.
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals  
• Formulate business development strategies to ensure long-term success
• Set standards and objectives for different stores and departments
• Evaluate performance using key metrics and address issues to improve it 
• Consistently drive and motivate leadership and store teams to achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.)  
• Proactively network, teach and train the store teams how to consistently build lasting client relationships and lead with the Alo Sales + Service guidelines.
• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate
• Create a multi store and business strategy to further grow all aspects of the business including studio operations and set clear business expectations with the team members for all designated areas of the business. 

People Leader 

• Conduct themselves as an Alo brand ambassador within the store, and in the local community. 
• Proven ability to identify, source, and recruit high-potential talent for the Alo brand.  
• Facilitate new hire onboarding, and on-going training of existing staff members.
• Clearly and consistently articulate the company’s expectations to the store team.
• Set performance goals and objectives for the store teams
• Coach, develop, and motivate leadership teams through performance reviews.  
• Consistently reinforce company standards and policies and hold teams accountable in partnership with designated business partners.
• Ensure that all staff members adhere to wardrobe standards for the current season, and always represent the Alo brand. 
• Identify and establish an individual development plan to support professional growth aspirations and talent needs at Alo. 
• Ensure that the store team are experts in product knowledge, fit, performance and brand styling, giving them the tools to be incomparable sales and service professionals. 
• Ensure retention of top talent and succession planning in partnership with the corporate team.  

Operations Leader 

• Optimize and oversee operations to ensure efficiency 
• Undertake sound financial management to ensure stores are profitable and stay within budget  
• Ensure compliance with company’s policies and operational guidelines
• Ensure the store teams adherence to all store standards (cleanliness, maintenance, etc.) on selling floor and back of house  
• Ensure all stores are complying with the company’s policies regarding cash processing, petty cash management and expense management.
• Supervise inventory management to ensure store shrink is at or below company target  
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store teams. Collaborate with designated HQ partners on any changes and modifications to ensure the representation of the brand aligns with the company vision.
• Manage headcount and payroll objectives for the designated stores in region.
• Implement tactics to manage and maintain effective profit and loss strategy for the stores, with a focus on the controllable expenses.
• Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures.  
• Make well-versed recommendations to help improve the company’s operational systems and processes.  
• Perform other projects as assigned.  

Business Partner 

• Lead a team of store managers towards effective collaboration and attainment of goals 
• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate  
• Satisfactorily resolve all customer issues and/or complaints in a timely manner.  
• Collaborate with cross-functional business partners to support organizational goals  
• Communicate effectively and efficiently with all levels in the organization, including the executive team.  
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives. 
• Effectively communicate business results, store needs, opportunities and partner with HQ business partners on solutions to further grow and increase overall sales revenue.
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 
• Conduct regular regional meetings (i.e. Monthly/Quarterly etc.) to motivate the team, and communicate brand activities and initiatives. 
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate. 
• Report to senior executives on progress and business opportunities. Deal with opportunities by providing creative and practical solutions
• Assist upper management in decisions for expansion or acquisition 

District Manager Qualifications: 

• 7+ Years of Multi-Unit, high volume retail or related industry experience  
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written 
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit  
• Independent work ethic, time management skills, and personal accountability  
• Aligns with and embodies Alo’s Guiding Principles 

#LI-

#LI-4

Join our mission, join Doctolib!

We are looking for a B2C Marketing Intern to join our B2C Marketing team in Milan. 

Doctolib operates in dynamic and competitive markets. We contribute to the digitalization of healthcare systems, improving accessibility to care and simplifying practitioners' work-life across France, Germany and Italy. 

As part of our Italian B2C Marketing team, you will play a crucial role in designing the strategy and monitoring the execution of scalable, multi-channel marketing solutions that drive growth and engagement in our Patient community.

What you’ll do

Your responsibilities include but are not limited to:

• Support the team in coordinating social media activities with agency partners, including project management tasks such as tracking timelines and deliverables to ensure smooth execution
• Support the creation of paid social media creatives by developing engaging visual and written content for paid social campaigns, ensuring alignment with brand guidelines and campaign objectives
• Handle B2B2C engagement activities, overseeing the ordering, inventory and distribution of marketing materials (posters, flyers, brochures) to doctors and salespeople while ensuring timely delivery and effective utilization
• Manage reputation and review monitoring across various platforms (e.g., Google, Trustpilot, etc.), ensuring timely, professional and empathetic communication to maintain brand reputation and patient satisfaction.

Working with us, you will:

• work with the local B2C Marketing team, having a chance to experience first-hand the impact Doctolib has on the healthcare system
• gain hands-on experience in digital marketing, contributing to the discussion on how to effectively deploy and monitor Doctolib's marketing investment across different marketing channels and medical clusters
• be part of a dynamic, fast-growing and international team, with freedom and ownership of your own work streams and responsibilities.

Who you are 

Before you read on - if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.

You could be our next teammate if you: 

• speak native-level Italian (C2)
• are fluent in English (C1)
• have an AI-first approach
• showcase strong attention to detail and ownership of your own work streams
• have experience with graphic design tools (e.g., Canva, Lovable) and strong creativity to produce impactful media assets.

Now, it would be fantastic if you:

• have previous experience in B2C Marketing or you completed school/work projects around omnichannel digital strategy
• have previous experience working in fast paced environments
• are passionate or have previous experience in the healthcare industry
• fluently speak one or more languages such as French and/or German.

What we offer 

• A detailed, structured and individual onboarding program within our Doctolib Academy
• Reimbursement of public transportation (ATM)
• Electronic meal vouchers (€8.00 per worked day), Foorban fridges and office breakfast
• A flexible workplace policy offering up to 2 days of hybrid work per week 
• A modern, attractive office in Milan, including regular breakfast offers, gym and other benefits
• Regular team building workshops and other company events
• A partnership with Wellhub, as well as free access to the gym in our Milan office, with 3 classes offered per week (yoga, pilates, functional training)
• Free mental health and coaching services through our partner Moka.care.

The Interview Process

• Online interview with a team member
• Onsite interview with your future Manager, including a case study 
• Offer!

Job Details

• Contract type: internship (full-time, 40h/week)
• Duration: 6 months
• Workplace: Milan
• Monthly allowance: €1000 gross per month
• Start date: asap.

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. 

Join us in building the healthcare we all dream of!

All information provided is processed by Doctolib for application management. For data processing details, click here. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.