Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. 

We are looking to speak to candidates who are based in Dublin, Rome or Milan offices for our hybrid working model.

Our ideal candidate will have

• 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)
• 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Fluent level of Italian and English

On a given day in this role you will:

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments
• Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues
• Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426260

As a Manager, Customer Success, you lead a team of Customer Success Managers who own customer value, adoption, and retention across our Italian market.

Your primary focus is ensuring customers achieve measurable success and remain long-term advocates for Trustpilot.

You are accountable for the team’s customer outcomes - driving Business Adoption, high Gross Renewal Rates (GRR) and Net Promoter Scores (NPS) through strong coaching, operational excellence, and cross-functional alignment with Account Management, Product, and Marketing.

What you'll do:

• Lead and develop a team of Customer Success Managers to deliver exceptional onboarding, adoption, and customer outcomes. Foster a culture of ownership, empathy, and continuous improvement.
• Ensure the team proactively manages customer health and achieves high GRR and NPS results. Track and address risk indicators early to minimize churn.
• Embed consistent processes for onboarding, success planning, and account reviews. Maintain accurate health and activity data in Salesforce.
• Partner with Account Management on renewals and expansions; with Marketing on customer advocacy and case studies; and with Product on Voice of the Customer feedback.
• Leverage customer data and dashboards to identify trends, measure impact, and communicate progress to leadership.
• Recruit, onboard, and coach high-performing Customer Success Managers. Set clear goals, provide regular feedback, and create opportunities for growth.
• Champion the customer internally — ensuring product, process, and policy decisions are made with the customer impact in mind.

What you’ll bring:

• Fluency in both Italian and English
• Experience leading a Customer Success or post-sales team in a SaaS or technology environment.
• Proven success driving customer adoption, satisfaction, and retention at scale.
• Deep understanding of customer lifecycle management and success planning frameworks.
• Strong data literacy and ability to interpret customer health metrics and operational KPIs.
• Excellent communication and influencing skills, able to align cross-functional stakeholders around customer outcomes.
• Experience using CRM and Customer Success tools (Salesforce, Gainsight, ChurnZero or similar).
• Empathetic, organized, and commercially minded leader who builds trust and drives accountability

What's in it for you:

• Hybrid working model 2/3 days on site in our Milan office and the rest working from home
• Multiple opportunities throughout the year to visit our international headquarters in Copenhagen for trainings, meetings and team events
• Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership 
• A lucrative commission structure, company bonus and benefits
• 22 days annual leave; after 12 months of continuous service you will be entitled to 3 days extra annual leave
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• At Trustpilot we care about your well-being; you will have full access to apps such as Headspace & Blinkist

Still unsure?

We want everyone to feel welcome at Trustpilot. We’re excited to hear about your experiences and how you can help us create a great culture for our team. So don’t worry if you don’t tick every single box - we’d still love to hear from you!

#LI-AP1

Client Portfolio Manager

Ebury Milan - Office based

*Exceptional on target earnings potential*

We are looking for a Client Portfolio Manager in our Milan Office, with proven dealing, trading and account management experience. The successful candidate will manage a portfolio of clients taking responsibility for trading account set up, relationship management and deal execution.

Our CPMs offer expert and bespoke suggestions and ideas to our clients, providing them with strategies to minimise their FX risk challenges. They plan, structure and execute deals, giving our clients the best value while contributing to Ebury’s growth. 

Our best CPMs go on to head up and train teams, making sure the next generation are inspired, motivated and proficient in their roles.

What you’ll do as a Client Portfolio Manager

• Manage a portfolio of corporate clients, executing a range of different products, including FX hedging, lending, payments and cash management. You’ll upsell Ebury’s broad product capabilities, ensuring a best-in-class client proposition.
• Collaborate with a large, successful sales team to assist in business origination. Understand clients' business environments, strategies, and industry to provide the best solution for their situation using Ebury's large product suite.
• Know and understand the competition's capabilities and gaps to better position Ebury’s Banking solutions.
• Deliver on specific KPIs, including repeat and new business revenues, reducing client churn, upselling and cross-selling multiple relevant products and increasing wallet-share. 
• Building and maintaining strong client relationships through client meetings, confidently and professionally presenting ideas, proposals, and updates to clients.
• Expand existing business and provide feedback to technology and product managers.
• Originate new business via networking with existing clients for business referrals.

What you’ll need

• Strong Financial Services experience in a sales or relationship management role. An established network of contacts is a distinct advantage
• Experience of working in an established FX institution and/or commercial bank, or selling other financial instruments to SMEs and corporate clients
• Solid understanding of relevant compliance requirements
• Academic background in Business or Finance is a plus
• Exceptional communication skills, able to win commitment and buy-in.
• Sophisticated technical ability; statistical/fundamental analysis & risk management practices 
• Proven record of identifying and pursuing new business opportunities (upselling, cross-selling, new client acquisition)
• Skilled negotiator, able to build and leverage relationships at senior levels.
• Fluency in Italian and strong business-level English

Why Ebury? 

• Generous commission structure and unlimited earning potential 
• An impressive product suite including Trade Finance with more innovative and cutting edge products.
• International development opportunities including attending global Boot Camps.
• Career development and progression: Some of our most experienced CPMs with exceptional FX knowledge move into leadership and coaching positions.
• Dedicated Mentorship: Learn directly from experienced Client Portfolio Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Milan Office: A fantastic location with excellent transport links.

Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me (Helga Barros) on LinkedIn.

#LI-HB1

#LI-ONSITE

The opportunity: 

 The Senior Account Manager will help their clients grow and realize the Flexport value proposition by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with a high degree of professionalism and attention to detail.

You will: 

Your responsibilities as a Senior Account Manager include, but are not limited to the following:

• Navigate complex organizational hierarchies with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
• Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.
• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
• Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.
• Use your intensive knowledge of the client’s business to architect 3-year supply chain roadmaps that align with the client's global business goals.
• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
• Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.
• Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
• You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience
• Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships

We are kindly asking candidates to apply with a CV in English

You should have:

• 5+ years of experience in supply chain operations, sales/account management or a client facing role.
• 2+ years experience in logistics, freight forwarding, or supply chain.
• Client-centric:obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
• Hands-on, process-oriented, structured thinking with strong problem-solving skills.
• Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.
• Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
• Strong business acumen.
• Proven track record of (cross) selling a product.
• Strong focus on growing your customers through a consultative approach.

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• 22 vacation days, additionally paid permits and time off, canceled holidays and ROL 
• Lunches compensation up to 12 euros / days
• Health Insurance & Life insurance
• Statutory pension contributions 
• Employee assistance program via Aetna Resources For Living. Flexport offers an employer-sponsored program available at no cost to you and all household members
• Equity program: all employees at Flexport become company shareholders because we believe everyone is contributing into company’s success 
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. 

#LI-onsite

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Enterprise Business Development Representative to our Client Sales team in Rome! 

This role is perfect for a highly motivated hunter who thrives on outbound prospecting, uncovering new business opportunities, and setting the stage for successful sales conversations. If you're passionate about sales and eager to grow into an Account Executive (AE) role, this is your opportunity to develop the foundational skills needed to excel in B2B sales.

YOUR IMPACT

• Identify and engage complex Enterprise prospects from a defined Book of Business (BoB) via email, phone, LinkedIn, Video, etc.
• Strategic outbound prospecting (listening to podcasts, reading the news, reviewing 10ks, etc).
• Uncovering complex enterprise opportunities (multiple stakeholders, various buying committees).
• Setting the stage for successful high-value sales conversations (building ROI, challenger mindset).
• Close collaboration with AEs for smooth handoff of qualified leads.
• Build strong relationships through consultative selling, nurturing long sales cycles, and establishing yourself as a thought leader.
• Consistently achieve or exceed monthly, quarterly and annual sales targets.
• Develop industry expertise to act as a trusted consultant on HR, wellness, and people trends across different sectors and geographies.
• Possess strong business acumen and the ability to effectively communicate with senior-level stakeholders.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• 1-3 years of professional experience in sales.
• Familiar with or certified in: Salesforce, Salesloft, Outreach, Gong, Sales Navigator, LinkedIn.
• Tenacious and goal-driven, you bring a proactive mindset and a passion for driving success.
• Adaptable: You enjoy learning and embrace change, and are eager to evolve in a dynamic work environment.
• Coachable: you are hungry for development and want to learn and understand how to become the next top performer on our team.
• Creative: You are always thinking about new ways of doing things better and faster…living by the motto: “work harder not smarter”.
• Collaborative: Our team operates under the motto "To go fast you go alone, to go far, you go together."
• Insatiably curious, you're driven to ask "why" and seek out new information.
• Communicative with a polished, consultative, and executive-level presence.
• Advanced English. 

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that 1-3 years of professional experience in sales is a mandatory requirement.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:

WELLHUB:  Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive 30 days paid holiday per year in addition to annual holidays (including an extra holiday on your birthday!).

PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. 

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Wellhub was named a Top Sales Team of 2025!
This is a recognition of the collaboration and impact we create together every day. Ready to be part of a team that’s making a real difference? Read more about the award here. 

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Wellhub, we welcome and celebrate your authentic self.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

 #LI-HYBRID

The role:

As an Enterprise Account Executive, you’ll own the strategy and execution of sales initiatives targeting the enterprise market . Your expertise working with large complex multi national organisations, asking questions to identify challenges, and build long-lasting partnerships will be critical to your success. Expertise in operational technology is a plus but not a requirement. 

What you’ll do:

• Develop a deep understanding of customer pain points, industry trends, and Armis’ unique value proposition.
• Build and nurture strong relationships with key technical and decision-makers, including C-suite executives.
• Collaborate cross-functionally with technical, marketing, and customer success teams to deliver tailored solutions.
• Maintain an accurate pipeline and forecast within SFDC.
• Lead your pod of BDR, Sales Engineer, Partner Manager and Customer success to drive consistent results - building pipeline of new opportunities, bringing onboard new clients and expanding with existing clients 
• Represent Armis at industry events, conferences, and client meetings to showcase our thought leadership.

What we expect:

• Proven experience in SaaS-Security enterprise sales 
• Track record of success exceeding quotas and managing complex sales cycles.
• Exceptional communication and negotiation skills to influence at all levels.
• Strategic thinker who thrives in a fast-paced, high-growth environment.
• Familiarity with cybersecurity, IoT, or SaaS solutions.

The community you will join:

Airbnb is seeking Field Sales Interns to join the EMEA Services team for a 6-month internship.

Just like Airbnb disrupted hospitality, Airbnb Services is redefining the guest experience by bringing premium in-home services directly to Airbnb stays. Airbnb Services offers 10 categories (chefs, photography, massage, personal training, nails, etc.) across 280 cities, with new offerings and locations dropping regularly in the Airbnb app.

We’re seeking a dynamic and people-oriented person to be the frontline voice of Airbnb Services in EMEA. This role focuses on the acquisition of key hosts in Paris.

The difference you will make:

As a field sales, you’ll work on projects that cover the following:

• Lead Generation: Identify potential leads sourcing through online research, community engagement and local networking.
• Cold outreach: connect with potential hosts through mails, cold callings as well as in-person visits.
• Sales Pitches: Deliver persuasive in-person conversations to showcase Airbnb Services and its offerings, effectively converting interest into host submissions.
• Onboarding: Partner with cross-functional teams to facilitate the initial onboarding of new hosts, ensuring they are well-informed and equipped for success.

The intern experience:

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Collaborate with multiple team members to achieve project milestones
• Communicate with stakeholders across different teams to provide project updates
• Seek and provide feedback throughout the internship
• Actively participate in and contribute to the Airbnb Services Supply team and broader Airbnb community

Your expertise:

• Current master’s student (or recently graduated within the last year) in a top engineering or business school, with at least 3 years of studies completed.
• One first commercial experience in sales, partnerships, account management, or community engagement.
• Exceptional interpersonal skills; comfortable with cold calling and initiating conversations in various formats.
• A curious and scrappy mindset with an eagerness to proactively identify new tactics & approaches to source, engage and close successful leads.
• Highly organized, with the ability to manage multiple conversations and leads across various platforms.
• Clear and positive communicator, both verbally and in writing, with an authentic voice.
• Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts.
• Familiarity with social platforms (Facebook Groups, Reddit, Nextdoor) for community engagement and lead generation.
• Experience with or understanding of small business owners, hosts, or side hustlers is a plus.
• Based in Barcelona, Milan or Paris and deep local knowledge of the market and its service offerings.
• Native speaker of French, Italian, and/or Spanish and fluent in English (written and spoken) 

Your location:

This position is hybrid (half remote half onsite) and you must be living in Barcelona, Milan or Paris and have work authorization for one of those countries to be eligible.

Our commitment to inclusion and belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Please submit all application materials in English.

Meet the Team

We know the impact experiences have on lasting memories. That's why, we help brands connect in a meaningful way with their audience through culturally resonant campaigns.

Operating like a creative agency, our team uses their expertise in entertainment and immersive events to help brands and agencies across the globe conceptualize, produce, and manage multi-channel campaigns that give audiences experiences they will remember. 

We craft bespoke strategies that blend branded content, digital storytelling, ticketed experiences, and premium sponsorships, tailored to each market.

Join us if you’re excited to shape global campaigns, craft stories that connect with people everywhere, and bring top brands to life through unforgettable immersive experiences.

The Role

As the Creative Solutions Project Manager, you will be responsible for the end-to-end delivery of high-impact brand partnership projects. You'll drive innovative campaign ideas and maintain outstanding client relationships in a fast-paced, creative environment. This is a strategic role for a detail-oriented professional eager to shape the future of entertainment.

What You’ll Do

• Drive different department teams for the development and end-to-end delivery of brand partnership projects.
• Coordinate with internal teams across sales, marketing, and design to collaborate on campaign delivery and deadlines.
• Lead day-to-day client communication, delivering outstanding service and identifying upsell opportunities.
• Collaborate with creative strategists to develop innovative campaign proposals and media plans.
• Manage and feature in branded shoots as on-screen talent when required.
• Analyze campaign data to translate results into insightful stories and constructive solutions.
• Maintain a deep understanding of the media and events market to ensure competitive positioning.

Who You Are

• 3-5+ years of experience in Project/Account Management or Production within a media owner or agency.
• Proven expertise in crafting visually appealing, client-facing decks and strategies.
• Strong strategic and analytical skills with a talent for transforming data into actionable insights.
• Deep knowledge of the global media, advertising, and social landscape.
• Natural problem-solver with exceptional communication and negotiation capabilities.
• Fluency in English is essential for this role.
• Proactive self-starter with impeccable attention to detail and accuracy.

Why You’ll Love It Here

• Attractive compensation package and performance-based bonus.
• 40% discount on all Fever events and experiences.
• Gympass membership and language lessons (English or Spanish).
• Home office friendly and a great work environment with a talented international team.
• Opportunity for professional and personal growth with responsibility from day one.

#LI-Hybrid #LI-CM1 #LI-Fulltime

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

About the company

At Alma, we’re reinventing finance to serve those who matter most: merchants and consumers. Our instalment and deferred payment solutions help merchants boost sales by up to 20%, increase customer loyalty, and deliver a seamless shopping experience — all without encouraging debt. As the BNPL leader in France and active in 10 European countries, we’ve empowered over 23,000 merchants and 10 million consumers. With a team of 360+ and a €115M Series C funding round, Alma is rapidly scaling across Europe — and this is just the beginning...

About the mission

We're seeking an experienced Mid-Market Account Executive to join our team. This key position will play a crucial role in driving the company’s growth in Italy by identifying new business opportunities, building relationships with potential clients, and expanding our presence in local markets. The position is based in Milan, with occasional travel between Milan and Paris as needed.

In a nutshell, your key responsibilities are:

1) Market Analysis & Strategy

• Conduct thorough market research to identify potential growth areas and emerging trends
• Develop and implement strategic business plans to meet company growth objectives
• Analyse competitors and assess potential risks and opportunities
• Identify client needs and propose tailored solutions to meet their business objectives
• Negotiate contracts and close business deals that align with company goals

2) Sales & Revenue Growth

• Achieve and exceed revenue targets by generating leads and converting them into new business opportunities
• Develop and maintain a robust sales pipeline, from lead generation to deal closure
• Collaborate with the Sales and Marketing teams to create compelling proposals and presentations

3) Partnerships & Networking

• Identify and establish strategic partnerships to enhance business growth
• Attend industry events, conferences, and networking opportunities to promote the company and expand its market footprint

4) Reporting & Performance Tracking

• Prepare regular reports on sales, market performance, and strategic initiatives for senior management
• Monitor and evaluate the effectiveness of business development strategies, adjusting them to ensure sustained growth

About you

You'll be a good fit for the role if you have:

• Experience: minimum of 2 years of experience in sales, business development, or a related field, ideally within a fast-growing Tech or SaaS company, with a proven track record of successfully developing new business and achieving revenue targets
• Language: native Italian speaker and fluency in English are mandatory as you'll be working with both local and international clients
• You possess excellent communication, negotiation, and presentation skills, with the ability to think strategically and execute tactically
• You have a strong understanding of market dynamics in Europe, with a particular focus on Italy
• You're proficient in using CRM softwares and sales tracking tools

About the recruitment process

• Recruiter interview (30 min)
  
• Hiring Manager interview (45 min)
• Take-home case study and presentation
• Final interview with VP Sales (30 min)
• Team Fit interview (30-45 min)
• Reference Check

About the company

At Alma, we’re reinventing finance to serve those who matter most: merchants and consumers. Our instalment and deferred payment solutions help merchants boost sales by up to 20%, increase customer loyalty, and deliver a seamless shopping experience — all without encouraging debt. As the BNPL leader in France and active in 10 European countries, we’ve empowered over 23,000 merchants and 10 million consumers. With a team of 360+ and a €115M Series C funding round, Alma is rapidly scaling across Europe — and this is just the beginning...

About the mission

We're seeking an experienced Mid-Market Account Executive to join our team. This key position will play a crucial role in driving the company’s growth in Italy by identifying new business opportunities, building relationships with potential clients, and expanding our presence in local markets. The position is based in Milan, with occasional travel between Milan and Paris as needed.

In a nutshell, your key responsibilities are:

1) Market Analysis & Strategy

• Conduct thorough market research to identify potential growth areas and emerging trends
• Develop and implement strategic business plans to meet company growth objectives
• Analyse competitors and assess potential risks and opportunities
• Identify client needs and propose tailored solutions to meet their business objectives
• Negotiate contracts and close business deals that align with company goals

2) Sales & Revenue Growth

• Achieve and exceed revenue targets by generating leads and converting them into new business opportunities
• Develop and maintain a robust sales pipeline, from lead generation to deal closure
• Collaborate with the Sales and Marketing teams to create compelling proposals and presentations

3) Partnerships & Networking

• Identify and establish strategic partnerships to enhance business growth
• Attend industry events, conferences, and networking opportunities to promote the company and expand its market footprint

4) Reporting & Performance Tracking

• Prepare regular reports on sales, market performance, and strategic initiatives for senior management
• Monitor and evaluate the effectiveness of business development strategies, adjusting them to ensure sustained growth

About you

You'll be a good fit for the role if you have:

• Experience: minimum of 2 years of experience in sales, business development, or a related field, ideally within a fast-growing Tech or SaaS company, with a proven track record of successfully developing SMB's new business and achieving revenue targets
• Language: native Italian speaker and fluency in English are mandatory as you'll be working with both local and international clients
• You possess excellent communication, negotiation, and presentation skills, with the ability to think strategically and execute tactically
• You have a strong understanding of market dynamics in Europe, with a particular focus on Italy
• You're proficient in using CRM softwares and sales tracking tools

About the recruitment process

• Recruiter interview (30 min)
  
• Hiring Manager interview (45 min)
• Take-home case study and presentation
• Final interview with VP Sales (30 min)
• Team Fit interview (30-45 min)
• Reference Check

#LI-Hybrid

Business Developer / FX Sales Associate

Ebury Milan - Office based

Launch Your FinTech Career as a Graduate Business Developer / FX Sales Associate at Ebury in our dynamic team.

Kickstart a meaningful sales career in the world of international finance while earning uncapped commission. You’ll get expert training, supportive mentorship, hands-on experience and a clear path to becoming a top salesperson in FX and global payments.

Every call you make will sharpen your sales skills and build your network across international markets. You’ll work with cutting-edge financial solutions that help businesses trade globally, giving you deep industry knowledge that will open doors to future management positions.

Along the way, you’ll be supported by experienced mentors and have access to structured development programmes designed to accelerate your career. Whether you aim to lead a team or specialise in high-level account management, you’ll have the tools and guidance to get there.

What you’ll do

Drive new business opportunities by connecting with decision-makers across various industries. You’ll research prospects, understand their needs, and tailor your approach to introduce them to international payment and FX solutions.

Your ability to present, negotiate and close deals will directly impact your earnings and career progression. You’ll also collaborate with internal teams to ensure new clients have a smooth onboarding experience.

What you’ll need

• Enthusiastic, highly motivated recent graduate 
• Desire or experience working in B2B sales or a client-facing environment
• No prior FX experience? No problem! We prioritise potential above your CV. Our comprehensive training program will equip you with everything you need to thrive.
• Fluency in the local language and strong business-level English
• A genuine interest in financial markets and how global trade works
• Strong interpersonal and communication skills and the drive to hit ambitious targets

Why Ebury? Your Accelerated Career Path

At Ebury, we're one of the fastest-growing FinTechs worldwide. Our success is built on our proven model of nurturing talent and offering clear, accelerated career progression:

• Fast-Track to Sales Management (Head of Desk): Join a career track where a typical promotion occurs within your first 12 months.
• Becoming an FX Expert (Client Portfolio Manager): Excel at building client relationships and providing financial advice to manage key client portfolios as a trusted advisor.

What You'll Gain (Our Investment in You):

• Competitive Starting Salary with an uncapped commission structure that truly rewards your performance from day one.
• Comprehensive, Structured Training Programme: Ebury Business Developer Academy, providing you with foundational knowledge and advanced sales skills.
• Dedicated Mentorship: Learn directly from experienced Heads of Desk and seasoned Account Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Ines Figueiredo

#LI-IF1
#LI-ONSITE

The Community you will join:

Our Services Supply Team is growing and we want you to be part of it! Our team is responsible for building, scaling and maintaining a diverse and high-quality base of services hosts to answer the needs of our guests.

The difference you will make:

As a market manager, you’ll be a strategic partner to a dynamic portfolio of hosts in your region and act as a trusted advisor, sharing tailored insights and implementing impactful strategies to help them thrive and succeed on Airbnb. Whether it’s helping them optimize pricing, enhance their service, or better understand the platform, your goal is to empower hosts to thrive. You will also work closely with Market Managers to scale education efforts through webinars, email campaigns, and more.

This role requires candidates to be based in Milan. This role is not eligible for relocation support. Please note this is a 12 month fixed term contract.

A typical day: 

• Build strong, trusted relationships with your hosts - delivering helpful, timely support and occasionally meeting them in person within your territory.  
• Lead regular check-ins and business reviews to identify growth opportunities and guide Hosts toward success.
• Understand Airbnb’s product and Host pain points deeply—using that knowledge to advise Hosts and share meaningful feedback with internal teams.  
• Partner with your team to run engaging one-to-many programs like webinars and campaigns that help Hosts at scale.

Your expertise: 

• 4+ years of experience in account management, partner support or a similar partner-facing role.  
• Excellent communicator - confident presenting ideas and building rapport in person, by phone, and over email.
• Strong commercial skills to be able to drive overall revenue growth for hosts.
• A natural relationship builder with energy, empathy, and a genuine desire to help others succeed.
• Comfortable using CRM tools.
• A collaborative teammate who’s always willing to share knowledge and support the broader team.
• Organized and able to balance short-term actions with long-term growth.
• Fluent in Italian and English (both written and verbal).

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

#ind

Quale sarà il tuo ruolo 

Doctolib è alla ricerca di un/una Account Executive per unirsi al team. Come Account Executive, farai parte di un team di professionisti  impegnati sul campo a semplificare, attraverso le nostre soluzioni, la vita del personale sanitario e a migliorare l’accesso alla sanità di tutti noi! In questo ruolo, sarai il primo punto di contatto tra Doctolib e le strutture sanitarie (e.g., poliambulatori, centri medici, imprenditori sanitari) e seguirai tutto il ciclo di vendita dei servizi offerti da Doctolib.

In particolare ti occuperai di:

Prospecting:

• Attivare nuove opportunità commerciali contattando poliambulatori e centri medici tramite telefono, email e canali digitali
• Qualificare i prospect identificando decision maker, bisogni, priorità e potenziale, trasformando i contatti in appuntamenti di qualità
• Pianificare follow-up efficaci per far avanzare le opportunità nel funnel con continuità.

Consulenza e demo prodotto:

• Guidare incontri online per comprendere l’organizzazione della struttura e proporre la soluzione più adatta
• Presentare Doctolib con demo personalizzate, valorizzando benefici concreti per pazienti e staff e gestendo domande/obiezioni.

Negoziazione e chiusura:

• Costruire e presentare proposte commerciali su misura, guidando la trattativa fino alla firma
• Allineare gli stakeholder interni della struttura e coordinare un handover completo al team di onboarding per un avvio fluido.

Pipeline, metriche e performance:

• Gestire pipeline e attività su CRM con attenzione alla qualità dei dati e ai next step
• Monitorare KPI e risultati (attività, conversion rate, win rate, durata ciclo di vendita).

Durante tutti gli step di vendita avrai modo di raccogliere feedback sia dai tuoi peers che dai clienti. Sarà importante per condividere best practices e suggerimenti per migliorare le attività del team Sales e contribuire al successo di Doctolib in Italia.

Cosa ci aspettiamo da te

Prima di continuare a leggere, se il profilo descritto non è perfettamente aderente al tuo attuale profilo professionale, ma ritieni che questa descrizione corrisponda alle tue capacità e alle tue esigenze, ti invitiamo a proseguire!

Questo ruolo potrebbe fare per te se: 

• Hai esperienza in un ruolo sales in aziende saas/tech o di prodotti complessi di almeno 2-3 anni
• Hai eccellenti doti di comunicazione interpersonale
• Energia, determinazione, ambizione sono valori chiave per te
• Ti piace lavorare in team 
• Sei fortemente orientato/a ai risultati: comprendi i KPI e ti impegni a raggiungere e superare gli obiettivi.

Ora, sarebbe fantastico se:

• Hai esperienza o forte interesse al mondo della sanità
• Hai un buon livello di inglese.

Cosa offriamo 

• Un programma di onboarding dedicato - la Doctolib Sales Academy!
• Assicurazione sanitaria integrativa, con la possibilità di includere i familiari conviventi
• Rimborso abbonamento trasporti casa-lavoro
• Food offer: buoni pasto elettronici (8,00€/giorno lavorato), frighi Foorban e colazione in ufficio
• Wellbeing e sport: offriamo servizi per la salute mentale in collaborazione con il nostro partner moka.care; ingresso gratuito alla palestra nell'ufficio di Milano, allestita con attrezzi e docce, sempre accessibile e con 3 corsi offerti a settimana (yoga, pilates, functional); e partnership con Wellhub
• Un programma di supporto alla genitorialità che include diverse iniziative, tra cui il congedo parentale retribuito al 100%
• Adesione al piano di incentivi a lungo termine: DoctoGrowth
• Per chi assiste familiari non autosufficienti e per i lavoratori con disabilità, è previsto un pacchetto che include un adattamento della policy di lavoro da remoto, giorni aggiuntivi di permesso per motivi sanitari e sostegno psicologico
• Flexibility Days: 10 giorni all’anno per lavorare da remoto all’estero
• Partnership con Ciao Elsa per accesso ai fondi pensione
• Vaccinazione antinfluenzale offerta ogni anno in inverno e diverse iniziative di prevenzione durante l’anno
• Supporto alla mobilità internazionale e accesso ai nostri tool e programmi di upskilling
• Contributo forfettario mensile per internet e elettricità
• Convenzioni aziendali con diversi partner su tutta Italia: Corporate Benefits, Ennevolte, sconti dedicati e promozioni.

Il processo di selezione

• Colloquio con il team di Talent Acquisition
• Colloquio con l’hiring manager
• Final Interview
• Almeno una verifica delle referenze
• Offerta!

Dettagli della posizione

• Contratto a tempo indeterminato full-time
• Sede: Milano
• Data di inizio: Giugno 2026
• Hybrid work: 3 giorni in ufficio, 2 da remoto

In Doctolib, ci impegniamo a migliorare l'accesso all'assistenza sanitaria per tutte le persone. Questo si riflette nel nostro processo di selezione. Valutiamo i profili esclusivamente in base alle loro qualifiche e alla loro motivazione, senza nessuna forma di discriminazione.

Più si ascolteranno idee diverse, più il nostro prodotto migliorerà veramente l'assistenza sanitaria di ogni utente. Quindi ti diamo il benvenuto e ti invitiamo a candidarti per Doctolib, indipendentemente dal tuo genere, religione, età, orientamento sessuale, etnia o disabilità. Unisciti a noi per costruire un mondo più in salute!

Per garantire pari opportunità, ti invitiamo a escludere informazioni personali (ad esempio foto, età) dalle tue candidature. Se hai bisogno di adattamenti particolari per quanto riguarda il processo di selezione, ti preghiamo di informarci quanto prima.

Tutte le informazioni fornite vengono trattate da Doctolib per la gestione delle candidature. Per i dettagli sul trattamento dei dati, clicca qui. Ti preghiamo di contattare hr.dataprivacy(AT)doctolib.com per domande o per esercitare i tuoi diritti.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with a great deal of autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team in Milan. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience to our mid-sized, fast-growth merchants, finding new opportunities, and driving mutual success for Adyen and our customers.

Account Manager

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you’ll get excited by working on a wide portfolio of mid-sized, fast-growth merchants across a variety of verticals. Through a pooled Account Management approach, you’ll work alongside a group of talented and driven Account Managers. Together, you’ll focus on efficiency and proactivity whilst developing customer relationships and driving commercial growth for your accounts.

What You’ll Do:

• Collaboration: As an Account Manager, you will work closely with other Account Managers; collaborating on many different accounts across a wide range of industries.
• Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
• Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets. 
• Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
• Technical Affinity: Analytical and data-driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of payments.
• Feedback: Serve as a feedback loop for your customers internally. 

Who You Are:

• Enjoy engaging others and developing strong working relationships internally and externally with customers.
• You're a natural-born networker and self-starter, and your communication skills make it easy for you to organize and lead customer meetings in person, over the phone, or online.
• Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
• Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
• Strong time management skills and constantly looking for ways to work efficiently

Additional Requirements:

• You have 2-5 years of full-time work experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
• This role is based in our Milan office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
• You have full professional written and verbal proficiency in Italian and English (other languages are a plus). Some domestic and international travel is required.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business,  as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. 

We are looking for a proactive and adaptable Account Manager to join our team in Milan. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. 

Enterprise Account Manager

As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products. Self-motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role.

Sounds exciting? Keep reading! 

What You’ll Do:

• Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones
• Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts
• Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories
• Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts
• Feedback: Be the voice and champion for your customer internally and serve as a feedback loop

Who You Are: 

• We are looking for a range of experience levels: from 4-7 years experience in an account management / product management role or complex enterprise software, technical infrastructure or financial services (specifically payments) role
• Enjoy engaging others and developing strong working relationships at all levels of management
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
• Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
• Comfortable synthesizing complex data sets and using data to tell a story
• You have full professional written and verbal proficiency in Italian and English.
• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results

Additional points:

• This role is based out of our Milan office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles. 
• Domestic and international travel required

Ready to meet us?

If you are excited about this role, apply by clicking the link below. We can’t wait to meet you!

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Milan office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

The Role in One Line

You're the gateway. Every merchant that goes live with Scalapay passes through you first.

Why This Role Matters

Scalapay doesn't grow without merchants. And merchants don't go live without onboarding.

This isn't a back-office compliance role. You're the first operational touchpoint for businesses that want to offer Scalapay to their customers. You control the speed, the quality, and the experience of how merchants enter our ecosystem.

In a regulated Payment Institution (supervised by Bank of Italy), onboarding is where compliance meets commercial. Manageing KYB, documentation, and regulatory requirements is also about deepening skills that transfer directly to roles in compliance, risk, operations, or account management across fintech and financial services.

What You'll Own

End-to-end merchant activation

• Manage standard and complex onboarding cases from first contact to go-live
• Conduct KYB checks and documentation review for regulatory compliance
• Run daily onboarding calls with prospective merchants—solving blockers in real-time
• Create and maintain merchant records in internal systems

Merchant success in the critical window:

• Support merchants through their first transactions post-go-live
• Monitor documentation completeness and flag risks early
• Be the voice of the merchant internally — escalate friction points

Process improvement:

• Identify bottlenecks that slow down onboarding
• Propose and test improvements to reduce time-to-live
• Feed insights back to Product, Sales, and Compliance teams

The Skills You'll Build

• Regulatory fluency: Deeper understanding of KYB, AML requirements, and how Payment Institutions operate under Bank of Italy supervision
• Commercial instinct: You'll know what merchants care about, what frustrates them, and how to move deals forward
• Operational excellence: Process design, system management, cross-functional coordination
• Stakeholder management: Working with Sales, Legal, Compliance, and Product daily

These skills open doors to Operations leadership roles — in fintech or traditional financial services.

Who We're Looking For

Non-negotiables:

• You are fluent in Spanish (C1-C2) as you'll be the voice of Scalapay for Spanish merchants
• You already have some prior short experience in KYC/KYB and/or AML in a regulated entity; 
• You are proficient in English and Italian (B2 level minimum in both)
• You're data-driven and organized, you like things to run like a machine

What separates good from great:

• You hate inefficiency—when you see a broken process, you fix it
• You're comfortable with ambiguity and can prioritize without hand-holding
• You communicate clearly and directly (no "corporate speak")
• You care about the merchant experience, not just completing tasks
• You have previous exposure to startup/scale-up environments (you know what "fast" means)

What We're NOT Looking For

• People who want to "just follow the process" without questioning it
• Candidates who see this as a stepping stone to something "more interesting" — this IS interesting if you approach it right
• Anyone uncomfortable with direct merchant communication

Logistics and Compensation

• Location: [Milan /2-days remote weekly]
• Language: Spanish (C1-C2) + English (working proficiency)
• Compensation range: 24-26K€ gross yearly

Hiring Process

1. Quick intro with our Talent Acquisition Team
2. Deep-dive interview with Hiring Manager and COO (your experience + motivation)
3. In-office Case study (show us how you think through real onboarding scenarios) with different stakeholders along with a chat with the CFO
4. Final chat with Simone Mancini (CEO)

And timing in hiring does indeed matter though we value even more finding the perfect fit for the role and the team. With high internal standards, a job may remain open or be reposted several times.

• 📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
• 💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
• 💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

• Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
• Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
• Be the primary point of contact and build long-term relationships with customers
• Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
• Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
• Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
• Ensure the support and training to use our tools
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants
• Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
  • Promotions available across your portfolio
  • Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
  • Number and quality of restaurants participating in TheFork Festivals
  • Number of upselling on TheFork Manager
    
    

You Must Meet These Critical Qualifications

• 2+ years of experience in account management or relevant roles
• Language: Native level of Italian and fluent English
• A Fully computer literate - GSuite and Salesforce
• Self-starter, results-oriented person who loves to reach and exceed targets
• Knowledge of the revenue management related issue
• Very comfortable having conversations and negotiations over the phone
• Analytical and creative mind, able to offer the customers the best solutions
• Able to quickly establish a climate of trust which conduces to the development of the business relationship
• Autonomous and familiar to work with KPIs and targets
• Proven ability to manage multiple projects at a time

• Experience in the field of the Internet/Tech
• Experience in pitching and selling promotions/deals/flash sales
• Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 1000)

What we offer you

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Fixed salary and bonus 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥Health insurance fully covered by the company 

👩‍🦽 Life & Disability Insurance at no cost to the employee

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 

🍴 Amazing offices with dining, coffee points and leisure area    

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

#LI-MA1

• 📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
• 💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
• 💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

• Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
• Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
• Be the primary point of contact and build long-term relationships with customers
• Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
• Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
• Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
• Ensure the support and training to use our tools
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants
• Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
  • Promotions available across your portfolio
  • Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
  • Number and quality of restaurants participating in TheFork Festivals
  • Number of upselling on TheFork Manager
    
    

You Must Meet These Critical Qualifications

• 2+ years of experience in account management or relevant roles
• Language: Native level of Italian and fluent English
• A Fully computer literate - GSuite and Salesforce
• Self-starter, results-oriented person who loves to reach and exceed targets
• Knowledge of the revenue management related issue
• Very comfortable having conversations and negotiations over the phone
• Analytical and creative mind, able to offer the customers the best solutions
• Able to quickly establish a climate of trust which conduces to the development of the business relationship
• Autonomous and familiar to work with KPIs and targets
• Proven ability to manage multiple projects at a time

• Experience in the field of the Internet/Tech
• Experience in pitching and selling promotions/deals/flash sales
• Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 1000)

What we offer you

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Fixed salary and bonus 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥Health insurance fully covered by the company 

👩‍🦽 Life & Disability Insurance at no cost to the employee

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 

🍴 Amazing offices with dining, coffee points and leisure area    

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

#LI-MA1

We are looking for an enthusiastic and motivated Intern FX Dealer/Account Manager to join our growing team in Milan, Italy. Are you enthusiastic and do you want to grow with us? Come and joins us!

What will you Do?

You will have the opportunity to join a growing team that will help you gain knowledge and experience in the FX industry. You will have essential exposure to the FX market, learn how to quote rates, close an FX deal and monitor various currencies’ positions through mentoring. Below you will find a list of your duties and responsibilities as soon as you have gained enough knowledge and confidence in dealing with a client by yourself.

• As soon as a client has been introduced to our platform by the Sales Executive team and has made transactions, you are the client’s point of contact;
• You ensure the growth of your portfolio by initiating and executing proactive cross-sell & up-sell strategies;
• You build and maintain long-term relationships with clients;
• You have meetings in face to face with your clients;
• You work closely with our FX Sales team in order to maximize your clients’ satisfaction;
• You optimize international payments, FX exposure and hedging strategies for clients;
• You analyze companies' currency risk management;
• You raise awareness and support companies on currency issues;
• You help clients to fully understand features of our platform and to use them;
• You help your clients with their daily needs;
• You collect customer feedback and needs and share within our organization;
• KPIs: Cross sell, Up sell, Churn & NPS.

What do you bring:

• A keen interest in the financial industry and especially in financial products
• Prior experience in a customer-facing position or sales;
• Customer-oriented;
• Good communication skills (spoken and written);
• Attention to details;
• Fluent in English;
• Team player;
• Extremely motivated with the drive to learn and succeed in this role;

What do we offer:

• Various missions projects in an innovative and rising start-up in a thriving industry (fintech)
• The opportunity of moving on to a permanent FX Dealing/Account Management position
• A key role and a unique opportunity to shape the future of iBanFirst
• A great, professional and international team with a flat hierarchy
• A nice work environment
• Attractive package, depending on the profile

Who we are:

In less than 10 years, iBanFirst has established itself as a trusted partner for small and medium-sized businesses (SMBs) operating across borders.

iBanFirst provides a next-generation cross-border payment experience that combines a powerful platform and the support of the best FX experts. Executives and finance teams have direct access to currency markets. They can hold, collect and send funds in over 30 currencies. 

With more than 350 employees across 10 countries in Europe, the company processes more than 2 billion euros worth of transactions monthly. As a regulated payment institution, iBanFirst is authorized to operate throughout the European Union.

Gaby #LI-GA1

#LI-Onsite

FX Dealer / Account Manager

We are looking for a highly motivated and experienced FX Dealer / Account Manager to join our team in Milan, Italy. If you are passionate about financial markets, thrive in a client-facing and revenue-driven environment, and want to play a key role in a growing FX business, we would love to hear from you.

What will you do?

You will join a dynamic and expanding team, taking full ownership of a portfolio of clients while actively contributing to revenue generation and FX dealing activities. You will act as a trusted advisor to your clients, helping them manage currency risk and optimize their international payments.

• Act as the primary point of contact for an assigned portfolio of active clients, ensuring high levels of engagement and satisfaction;
• Execute FX transactions (spot, forward, and hedging solutions) in line with client needs and market conditions;
• Proactively manage and grow your portfolio through cross-selling and up-selling of FX products and services;
• Build and maintain long-term, strategic client relationships, including regular face-to-face meetings;
• Provide market insights and FX guidance, supporting clients in navigating currency volatility;
• Analyze clients’ FX exposure and risk management strategies, proposing tailored hedging solutions;
• Collaborate closely with Sales, Dealing, and Operations teams to deliver seamless client service and maximize revenue opportunities;
• Monitor market movements and identify trading opportunities relevant to your clients;
• Drive client adoption and effective use of the platform, ensuring they leverage all available features;
• Act as a key contributor to client retention, minimizing churn and enhancing overall client experience;
• Gather client feedback and contribute to continuous improvement of products and services;

Key Performance Indicators (KPIs)

• Revenue generation and trading volume
• Cross-sell and up-sell performance
• Client retention (Churn)
• Client satisfaction (NPS)

What do you bring?

• Proven experience in FX sales, dealing, or account management within a financial services environment;
• Strong knowledge of FX products (spot, forwards, hedging strategies) and international payments;
• Demonstrated ability to manage client relationships and generate revenue;
• Solid understanding of financial markets and currency risk management;
• Excellent communication and negotiation skills;
• Client-focused mindset with a consultative approach;
• Ability to work in a fast-paced, performance-driven environment;
• High level of attention to detail and strong organizational skills;
• Fluency in English (additional languages are a plus);
• A proactive, results-driven team player with a strong sense of ownership.

What do we offer:

• Various missions projects in an innovative and rising start-up in a thriving industry (fintech)
• The opportunity to grow within the Account Management department
• A key role and a unique opportunity to shape the future of iBanFirst
• A great, professional and international team with a flat hierarchy
• A nice work environment
• Attractive package, depending on the profile

Who we are:

In less than 10 years, iBanFirst has established itself as a trusted partner for small and medium-sized businesses (SMBs) operating across borders.

iBanFirst provides a next-generation cross-border payment experience that combines a powerful platform and the support of the best FX experts. Executives and finance teams have direct access to currency markets. They can hold, collect and send funds in over 30 currencies. 

With more than 350 employees across 10 countries in Europe, the company processes more than 2 billion euros worth of transactions monthly. As a regulated payment institution, iBanFirst is authorized to operate throughout the European Union.

Gaby #LI-GA1

#LI-Onsite

THE MISSION 

We are looking for a motivated Key Account Manager to create long-term, trusting relationships with our merchant partners in Italy in the E-commerce industry. The Key Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively seeking new sales and business opportunities with existing partners. Additionally, the Key Account Manager will be responsible for collecting, analyzing, preparing and reporting key data points.

Key Responsibilities:

• Retain and grow your portfolio by leading sales calls, business reviews, negotiations and recurring check-ins;
• Provide consultancy to our merchants on how to optimise revenue and marketing, leveraging your know-how and our paid premium products and services such as Affiliation and Media Packages;
• Collaborate with the Sales Team on the Go-Live of large Enterprise, time-to-market and negotiating the best setting with the merchant;
• Optimise integration making us the most appealing option, and grow the collaboration to achieve maximum penetration with all your assigned portfolio;
• Manage co-marketing activities with your merchants to attract the Scalapay’s customer audience, collaborating with our Marketing team;
• Use data analysis to spot business opportunities and presenting custom sales presentations with relevant findings and research;
• Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improve our sales conversion;
• Test new approaches to increase revenue and provide weekly forecast to your manager: increase revenue will be your main goal; 
• Be an advocate for your merchants with internal stakeholders with the goal of improving our business model, integrations, products and services;
• Support your team and the overall strategy to continue positioning Scalapay as the pioneer in Buy Now, Pay Later;
• Meet your merchants face-to-face regularly via market visit, fairs, event and other activities;
• Keep up to date with everything cool that's happening in the industry; think of yourself as the expert for innovation in the industry.

Minimum Qualifications:

• Strong business acumen;
• Strong sales and negotiation skills;
• Proven ability to grow partnerships;
• Proven experience in upselling and cross selling to maximise client portfolios;
• Attitude to work following a structured Sales Process measured by clear Leading Indicators and KPIs; 
• Excellent communication skills, proactive, organised and data-driven profile;
• Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines;
• Proficiency in Italian and English is a must;
• 5+ years experience in account management and/or business consultant, preferably in the e-commerce industry;
• Must be willing to travel to merchant locations up to 30% of the time.

Hiring process

1. A quick chat with one of our Talent Acquisition team members;
2. A first interview with the VP Growth to deep dive into your attitude and motivation;
3. A case study to test your hard skills, that will be debriefed with your Manager and VP Growth;
4. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.

THE MISSION 

We are looking for a motivated Junior Account Manager to create long-term, trusting relationships with our merchant partners in Italy in the E-commerce industry.
The role is to oversee a portfolio of assigned merchant partners, actively seeking new sales and business opportunities with existing partners. Additionally, the Junior Account Manager will be responsible for collecting, analyzing, preparing and reporting key data points.

Key Responsibilities:

• Support the retention and growth of your assigned merchants through regular check-ins and business reviews;
• Learn to provide consultancy to merchants on how to optimize revenue using our premium products (Affiliation and Media Packages);
• Collaborate with the Sales Team to ensure a smooth Go-Live for new merchants and optimize their integration settings;
• Help coordinate co-marketing activities to attract Scalapay’s audience, working closely with our internal Marketing team;
• Use data to identify business opportunities and prepare sales presentations with relevant findings and research;
• Keep up to date with industry trends and innovations, positioning yourself as an emerging expert in the BNPL space.

Minimum Qualifications:

• Strong interest in the fintech and e-commerce industry with a proactive attitude.
• Excellent verbal and written communication skills in both Italian and English.
• Good analytical skills and the ability to use data to support arguments and presentations.
• Demonstrated ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• A strong desire to learn a structured Sales Process measured by KPIs and Leading Indicators.
• 1+ year of experience in account management, sales, or internships within the digital/e-commerce sector.

Hiring process

1. A quick chat with one of our Talent Acquisition team members;
2. A first interview with the Head of Key Account Management to deep dive into your attitude and motivation;
3. A case study to test your hard skills, that will be debriefed with your Manager and VP Growth;
4. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.

THE MISSION
As Head of Account Management, you will own the relationship with our top merchants as well as leading and managing a team of (K)AM, reporting directly to the VP of Growth. This is a hands-on management position with the goal of leading by example, while structuring best practices, processes, reporting and KPI. Your purpose is positioning Scalapay’s services and performances in front of C-Levels, while applying BNPL strategically into the merchant’s customer lifecycle. You are here to build what account management looks like, as Scalapay evolves its services and products.

You will: 

• Manager Key Strategic Merchants in Scalapay's portfolio. This enables you to build deep knowledge of Scalapay and to establish your credibility;
• Heavy focus on strategic oversights to grow Key Accounts success in the region through best practices;
• Coach, train, and mentor a team of 3,4 (K)AMs focusing on their personal and professional development. You define the account portfolio, set the individual targets and track impact. You define action plans to reach individual and team targets;
• Retain merchants with a strong focus on containing churn and increasing margins, ensuring the relationship is strong and business KPIs are met;
• Lead proactive stakeholder management and relationship building with C-Level for yourself and the Team with a minimum of 30% travelling time;
• Consult our merchants on how to increase customer LTV while reducing CAC, applying BNPL strategically into their sales and marketing practices.

 WHO WE'RE LOOKING FOR 

• You have 10+ years of professional experience in Account Management, and 4+ years of experience in team management;
• You have experience with Enterprise clients, defined as multi-stakeholder management in management oriented organizations;
• You have a relevant experience in a fast-paced tech environment;
• You have a proven track record on commercial success (renegotiating/upselling/cross selling at enterprise level);
• You are fluent in Italian and in English;
• As the team is based in Milan, we are looking for someone that can easily be present and based in our Milan office.

Nice to Have

• Experience in a tech startup/scaleup;
• Experience in marketing and sales consulting;
• Experience in the payment/fintech industry;
• Experience in the Retail/eCommerce/Travel.

Why you should join Scalapay:

• Attractive packages based on skills and experience;
• International environment with significant challenges to be met every day;
• Lots of opportunities to work with a team of industry tech leaders who are focused on delivering products that offer exceptional user experiences;
• Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!
• Latest technologies and being encouraged to bring your flair to the role.

Hiring process

1. A quick chat with one of our Talent Acquisition team members;
2. A first interview with the VP Growth to deep dive into your attitude and motivation;
3. A case study to test your hard skills, that will be debriefed with your Manager and VP Growth;
4. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.

#LI-MB1

Trustpilot is growing fast in Italy, and we are looking for a Senior Agency Partner Manager to join our Partnerships function in Milan!

In this role, you will recruit new partnerships with digital/eCommerce/marketing agencies and syndication partners e.g. consultancies, and industry bodies, to further extend Trustpilot’s reach to achieve revenue goals. You will also help the Senior Director to shape Trustpilot processes and ways of working specific to your region, manage and create VAR relationships and build business cases for new opportunities. 

Working closely with experienced sales team leaders, you will be a trusted advisor, developing long-term relationships and success plans for our agency partners, ensuring that the maximum value is gained from Trustpilot products.

What you'll be doing:

• Create new and nurture existing partnerships with marketing agencies, consultancies, and system integrators  
• Present and demonstrate Trustpilot’s proposition to the interested prospects.
• Find and manage leads for Trustpilot products via your network of assigned Partners.
• Be responsible for achieving revenue goals through the development of Trustpilot’s partners
• Manage relationships with customers and partners to build continued business success
• Liaise with partners to solve issues, communicate needs and create synergy
• Manage and create select VAR relationships 
• Where applicable, manage Partner Managers in your region.  You may have a number of direct reports across your region.
• Attend events to promote Trustpilot, run regular 'Lunch and Learn' sessions and webinars to cement partner relationships and generate leads
• Liaise with the Senior Global Strategic Partner Managers to ensure we leverage our network of integrations in the region 
• Work with marketing to drive programs and events to extend the relationships to new prospects
• Input into the Partnerships enablers - partners portal, sales materials etc
• Ensure Ways of Working between partnerships and other TP teams, particularly New Business (Commercial), are optimized 
• Research and build new ways for Trustpilot to make revenue through partnerships, collaborating with the broader organisation 
• Collaborate with other members of the partnerships team and broader Trustpilot organisation on ad hoc projects to enhance the partnerships team's ability to deliver growth to the business.

Who you are:

• Extensive experience in operating, building and maintaining relationships with Agency Partners across Mid-market & Enterprise.
• Track record of consistently meeting and exceeding team and own revenue targets 
• Team Leadership experience
• Strong collaborative skills with a proven track record of new business via partnerships
• Ability to think out of the box to drive new growth opportunities through partnerships
• Strong understanding of the e-commerce/SaaS space and ideally data syndication 
• Ability to effectively present and educate at all levels from account managers to agency owners/executives on Trustpilot’s ethics, consumer and business propositions as well as partnership value proposition
• Proven ability to collaborate with marketing to deliver joint partner propositions and associated marketing programmes
• Ability to map out processes and ways of working 
• Ability to build business cases
• Fluent in both English and Italian

What's in it for you?

• Competitive compensation package + bonus
• 22 days holiday plus 3 extra days after one year of employment
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• EUR 10 per day work meal voucher (mobile app) to contribute towards the cost of lunch
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
• Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan
• Reimbursement of internet charges (up to 30 EUR)

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-KW1

• Understand the student’s learning needs
• Build trust with parents
• Present our tutoring solutions
• Convert interest into subscriptions

• Speak with multiple parents every day
• Conduct discovery calls to understand student needs
• Guide families toward the right tutoring package
• Handle objections and questions
• Close subscriptions and onboard families
• Maintain high talk-time and activity levels

• experience in phone sales
• experience speaking with customers daily
• experience in education, tutoring or EdTech
• experience in high-activity sales environments

• Career development opportunities
• Training and mentorship programs
• Hybrid working model
• Collaborative and ambitious team culture

Openness Statement 

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.

Want to find out more? Then visit our career page “who we are”!

If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 🚀

Please upload your CV in PDF format, preferably in English as DOC format may not be supported.

Disclose Privacy & Compliance Information

Job Description

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).

Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.

You'll connect with the role if you enjoy...

• driving value for the company by successfully delivering on your revenue targets
• Strategically developing existing customers by establishing long-term business relationships and identifying opportunities for up- and cross-selling
• managing your own portfolio of clients making sure they get the most value out of our solution
• listening to your customers and communicating their feedback to ensure our products and services meet their needs
• execution of sales campaigns in close cooperation with marketing & business development

To connect with ecosio it is important to have...

• experience in B2B SaaS sales
• German language skills on a native / C2 level, fluent English skills
• experience working with a portfolio of existing customers
• experience with cross- and up-selling

And nice to have...

• experience selling EDI / e-invoicing / ERP solutions

By connecting with us you will experience...

• Our remote-first culture lets you work remotely from one of our designated countries
• Flexible working hours to suit your schedule and priorities
• Annual personal development budget to invest in conferences, courses, or career coaching
• Home office allowance to create a workspace that fits your needs
• Regular events and trips to connect, celebrate, and have fun with the team
• Workations of up to 90 days per year within the EU, combining travel and productivity
• Wellbeing support, including mental health resources and employee assistance programs
• Additional country-specific benefits based on your location

Sounds like a connection that works?  Then apply now and we will get in touch soon!

As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking HERE.

Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you!

We use Metaview Notetaker to support interview documentation during our recruiting process. Further information on the processing of personal data can be found in our Privacy Policy.

NOTA: Il candidato deve poter firmare un accordo di tirocinio con la propria università per almeno 35–40 ore a settimana per 6 mesi.

Il Ruolo in Breve

Reinventare il futuro dell’educazione con noi

Sei appassionato/a nel trasformare il futuro dell’educazione e creare un impatto reale? Vuoi costruire la tua carriera in un’azienda EdTech innovativa e gratificante? Unisciti a noi e lavora insieme a un team internazionale di persone talentuose: pensatori, esecutori e veri “maghi” del settore.

Stiamo reinventando l’apprendimento, permettendo a ogni studente nel mondo di sviluppare tutto il proprio potenziale grazie a lezioni accessibili e stimolanti con tutor di alta qualità, selezionati per rispondere alle esigenze individuali. Per rendere reale la nostra missione, cerchiamo persone avventurose, ambiziose e pronte a unirsi alla nostra causa!

Come parte del team Sales, collaborerai con i nostri Account Manager per aiutarli a svolgere le loro attività in modo efficiente e a sbloccare tutto il potenziale dei nostri studenti. Sei pronto/a per la sfida?

Le Tue Responsabilità

• Contattare potenziali clienti per fornire informazioni rilevanti e generare opportunità.

• Supportare gli Account Manager in tutte le attività amministrative legate ai nostri clienti.

• Aiutare gli Account Manager a trovare i migliori tutor per i nuovi clienti.

• Collaborare a progetti congiunti con il nostro team Sales.

• Contribuire all’ottimizzazione e al miglioramento dei processi. Lavorare fianco a fianco con il team Sales per aumentare la produttività.

Chi Sei

• Madrelingua italiano/a

• Appassionato/a di vendite: ti piace parlare al telefono e ti vedi in un percorso di carriera nel mondo Sales.

• Attitudine proattiva: fai accadere le cose.

• Team player: vuoi salire sul razzo ed essere parte del primo “unicorno” EdTech della città.

• Socievole: sei disponibile a supportare diverse attività per aumentare la produttività e contribuire al miglioramento continuo dei processi, collaborando con vari dipartimenti.

• Organizzato/a: sai dare priorità alle attività in base alle scadenze e alle esigenze del business.

Vuoi reinventare l’educazione con noi e unirti a una missione in cui credere davvero? Vuoi liberare la tua creatività e far crescere la tua carriera affrontando sfide stimolanti insieme a un team internazionale e motivato? Crediamo nelle risposte a scelta multipla e ti offriamo la flessibilità di decidere come e dove lavori al meglio. Siamo qui per supportare i tuoi obiettivi e scoprire fin dove possiamo arrivare crescendo insieme, più intelligenti e più forti.

Avrai un ruolo fondamentale in un team diversificato e appassionato, contribuendo a sbloccare il pieno potenziale di ogni membro. Se ti rispecchi in questa descrizione, unisciti a noi e sprigiona tutto il tuo potenziale!

Senior Business Development Manager Italy – Milan

 As a global leader in commercial payments that powers international business by moving money with ease, Convera is seeking a Senior Business Development Manager to support B2B sales across Italy. 

The Role:  

We are looking for tenacious, motivated, resilient individuals with a competitive mindset to build a diverse and delivering pipeline of Small-to-Medium-Sized Enterprises, Corporate, and Blue-Chip clients, identifying and securing business opportunities within these sectors.  

Role & Responsibilities:  

• Sales Strategy & Execution:  
• Contribute to sales strategic planning and business development initiatives 

• Develop and execute strategic sales plans to expand the client base and achieve sales targets 

• Manage the entire 360-degree sales process independently 

• Maintain knowledge of the FX market, compliance, legislative, and broader business/economic trends to anticipate and meet client needs 
• Surface and understand customer pain points to present/match Convera solutions to meet their needs or objectives. 

- Lead Generation & Prospecting:  

• Use market data and Convera’s value proposition to identify new leads and opportunities to build a continuous pipeline 

• Achieve key performance indicators (KPIs) such as revenue setting targets, and report them on a weekly, monthly, and quarterly basis, to drive revenue growth and retention as well as develop a sales strategy with key product partners. 

• Identify and engage new prospects in [SME and Corporate sectors], aligning with Partners under the direction of the Head of Desk or Sales Leaders 

• Proactively seek new business opportunities through cold calls, networking events, referrals, exhibitions, and partnerships 

• Use sales tools like Salesforce, Highspot, and ZoomInfo to generate leads 
• Present and demonstrate [international payment solutions and products] to key decision-maker 

- Relationship Building & Management:  

• Introduce relevant support functions such as Customer Relationship Management (CRM), Corporate Hedging manager (CHM) and/or Sales Leaders/Heads of Desk to clients 

• Build and maintain long-term relationships with associated organizations, partners, and advisors of our prospective client 

• Collaborate with different partnership teams within Convera to develop a strong external network of Ideal Customer Profile (ICP) partners 

• Provide ongoing consultation and support to ensure client satisfaction and retention 

• Manage new customers until they transition to the CRM Team 
• Participate in industry events to promote solutions and network with potential clients 

- Negotiations & Contract Management:  

• Lead and influence negotiations with clients of large established organizations (i.e., from the Owner of a start-up to the Finance Director or Chief Executive Officer), securing profitable agreements 

• Ensure contracts are compliant and monitor performance against agreed terms in collaboration with legal and finance teams 
• Maintain documentation of all relevant SFDC records (e.g., sales diary, prospect’s next steps, etc.) 

- Collaboration & Coordination:  

• Work closely with internal teams (i.e., including bid, customer assurance, pre-sales, and customer care) to ensure seamless service delivery 

• Provide market feedback to support product development and marketing strategies 

• Work with Global Segment leads and regional product partners to ensure product offering is competitive in service, function, and price 
• Support junior members of the team and support and/or lead training projects 

- Reporting & Analysis:  

• Maintain accurate forecasts and insights on customer requirements, trends, and risk 

• Track performance metrics to measure success and identify areas for improvement, leveraging sales tool such as Salesforce 

Basic Qualifications:  

• [5+ years] of B2B sales experience in international payments or financial services 

• 3-6 years in [FX (i.e., understanding of financial markets and their instruments, such as SPOT, FWDS, Derivatives), payments (i.e., understanding of payments & technology market), or financial markets 

• Extensive sales experience within a global organization with a network of senior contacts 

• Proven ability to navigate gate keepers to reach and influence C-Suite level relationships 

• Strong sales management, business acumen, and strategic account management skills 

• Knowledge of international payments and foreign exchange products 

• Financially astute with knowledge of business needs/concerns, as well as the commercial impact of global news and events 

• Proficient in CRM software (e.g., Salesforce, Highspot) and MS Office Suite 
• Ability to work independently to achieve or exceed KPIs and revenue targets 
• Must be fluent to a native level in Italian

• Must be fluent in English (oral and written), as all internal communication is in English  

Preferred Qualifications:  

• Experience working in financial institutions, hedging solutions, and/or management consulting services a plus 

• Familiarity with the Miller-Heiman strategic selling framework or similar sales methodologies] 

• Detailed knowledge of the geographical area of reference in terms of banking environment, including established professional networks, competition, and technology suppliers 

• Bachelor’s degree preferred, MBA is a plus 

 About Convera  

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories.  

Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.  

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.  

We offer an abundance of competitive perks and benefits including: ·  

• Competitive salary 

• Opportunity to earn a bonus (dependent on performance) 

• Great career growth and development opportunities in a global organization 

•  Corporate benefits  

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.  

Apply now!