About the role:

Samsara is seeking a talented and driven Sales Director to manage and develop one of our Select Enterprise Sales teams. You should be an energetic evangelist passionate about introducing a transformative new technology into the market. You should have a history of over-achievement (Presidents Club, etc.) and be comfortable managing teams that sell into all levels of an enterprise organization in both technology and lines of business.

This is a remote position open to candidates residing in Mexico. This position requires travel up to 50% of the time.

In this role, you will: 

• Coach a team of ~4 account executives on sales strategy, pipeline reviews and achieve quarterly/yearly targets 
• Hire new account executives and provide both onboarding and ongoing coaching to ensure their growth and success
• Support account executives through professional development plans
• Provide clear and tactical feedback to account executives
• Further culture within the team and commercial organization with high emotional intelligence
• Collaborate with executive team to develop performance metrics
• Coordinate the involvement of Field Sales Engineers and support teams so that performance objectives and customers’ expectations are consistently met
• Work cross-functionally to strategically solve problems and project manage
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop, lead and retain an inclusive, engaged, and high performing team

Minimum requirements for the role:

• Previous experience supervising a sales team in Mexico, (Enterprise Accounts preferred) in a management capacity
• Proven track record of ability to train, spearhead and motivate enterprise sales teams
• Solid understanding of SFDC and accurate forecasting methodology
• 8+ years of technology sales experience
• At least 2 years of managing sales teams that handle complex sales cycles involving multiple decision makers, multiple products, and extended time-frames
• Ability to manage C-level and senior level relationships within large companies
• Position requires frequent travel within the Mexican territory for customer visits and key industry events
• Excellent communication skills (English and Spanish) and comfortable with public speaking
• Proficient in utilizing tools such as SFDC

An ideal candidate also has:

• Passion in helping Account Executives close large, complex deals
• Leader who is dynamic and willing to be hands-on

About the role:

Are you an aspiring content developer with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class content using cutting-edge knowledge management technologies, including AI? Join a forward-thinking team, where you'll help drive our technology-centric content framework within the Global Support organization, working with peers and subject matter experts to enhance our content assets using the latest in AI and other innovative tech.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Learn more about what we value at Samsara.

In this role, you will:

• Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap
• Collaborate with teams to implement and maintain content development processes and standards
• Support various content development projects and initiatives, ensuring their successful execution
• Assist in monitoring and reporting on KPIs to evaluate content effectiveness and sharing insights with the organization
• Participate in identifying and implementing improvements in content processes and technology

Minimum requirements for this role:

• Bachelor’s degree in a related field or equivalent experience demonstrating expertise in content development, knowledge management, or technical documentation.
• 3+ years of content development/knowledge management experience, including creating, capturing, structuring, and maintaining content
• Experienced in working with content/knowledge management and ticketing systems
• Experienced in preparing AI-optimized content and building AI models for generating content
• Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
• Adept at managing multiple priorities and embracing change with ease

An ideal candidate also is:

• Proficient in Jira
• Experienced in working in Agile/Scrum environments
• Experienced in using Confluence, Tableau, and Zendesk or similar CRM tools
• Experienced in managing content/knowledge-related projects

About the role:

This is a remote position open to candidates residing in Monterrey, N.L., Mexico. Relocation assistance will not be provided for this role. This position requires travel up to 60% of the time and proximity to an international airport. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Travel onsite to deliver high-impact, structured training sessions tailored to customer needs.
• Facilitate workshops to identify adoption barriers and stakeholder resistance.
• Equip customers with frameworks and best practices to embed Samsara into daily workflows.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases
• Design scalable training curricula, playbooks, and enablement frameworks.
• Identify inefficiencies in onboarding and implementation processes; propose and execute improvements.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, Be inclusive and Win as a team) as we scale globally and across new offices

Minimum requirements for the role:

• 2+ years of experience in a senior Customer Success, account management, or consulting role. SaaS experience preferred
• Bilingual (Spanish and English) is required
• Strong spoken and written language skills for working with multiple teams and publishing documentation
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution
• Candidate must be based in Monterrey, N.L., or willing to relocate

An ideal candidate also has:

• Strong bias for action, the ability to think big, with insistence on high standards
• Experience facilitating workshops with senior stakeholders and operational teams.
• Strong executive presence and ability to influence cross-functional leaders.
• Excellent communication, facilitation, and stakeholder management skills.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: Executives, Day-to-day users of our software 
• Experience serving a large and complex customer base in B2B SaaS 
• Thrives in an unstructured, fast-paced, and change-heavy environment
• Experience working with different countries of the LATAM regions preferred, but not required
• Experience working in Tech Touch Engagements 
• Experience using Customer Success Platforms

About the role:

We are looking for a self-starting, motivated, and experienced Customer Success Specialist - CML/MM Collections to support the small business globally. This role manages the accounts receivable efforts of a global portfolio of monthly customers and acts as a key liaison between Sales, customers, and internal teams, ensuring clear communication of account status and timely resolution of issues.

The ideal candidate has a high-volume, accounts-centric mindset, strong attention to detail, and excellent problem-solving skills. You thrive in a fast-paced environment, can manage multiple priorities, and approach collections with a customer-first, solution-oriented mindset that supports both delinquency reduction and long-term customer retention.

This is a remote position open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send, can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future, and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Manage a portfolio of global customers, supporting overall account health through billing, receivables, and service-related inquiries.
• Serve as a primary point of contact for customers on billing questions, contract renewals, cancellations, and account-related concerns.
• Perform consistent collections activities to support timely payment of current and past-due accounts while maintaining a customer-first approach.
• Resolve customer issues and escalations that may impact payment or account status, partnering cross-functionally to drive timely resolution.
• Prioritize and manage a dynamic work queue, balancing backlog, ongoing follow-ups, and incoming customer requests.
• Deliver a high-quality customer experience from initial inquiry through final resolution, ensuring clear communication and accurate account management.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 1+ to 3 years of experience in a customer-facing role within a contact center, customer success, or B2B collections environment.
• Experience working in a fast-paced, high-volume environment, managing 20+ cases per day via phone and email while handling escalated or time-sensitive customer interactions.
• Knowledge of operational accounts receivable processes, including billing inquiries, past-due account management, and basic reconciliation concepts.
• Strong problem-solving skills and critical thinking ability, with the capacity to follow established processes and contribute to scalable solutions.
• Highly organized and self-disciplined, with exceptional attention to detail, follow-through, and the ability to meet deadlines and SLAs.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with a wide range of customers and internal partners.
• Proficiency using macOS and experience working with ticketing or CRM systems (e.g., Zendesk, Salesforce, Service Cloud, NetSuite).
• Ability to work remotely from Mexico.

An ideal candidate also has:

• Experience supporting service requests in billing, RMA, cancellations, and renewals
• Experience supporting telematics systems, ELDs, and hours of service compliance is a plus

Who We Are

Build. Scale. Sustain.

PALO IT is a global technology consultancy dedicated to building digital and sustainable products and services that unlock value across the triple bottom line: people, planet, and profit. We do the right thing, and we do it right. We're proud to be a B Corp-certified company and a World Economic Forum New Champion.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, 650+ experts, 50+ nationalities)

• We are resilient and independent (0 debt, 100% privately owned)

• We are entrepreneurs and passionate experts who invest in what we believe in and work as a collective intelligence

• We are positive, courageous, caring, committed, and excellence-driven

About Gen-e2

While the market is still focused on AI-augmenting delivery, we’ve redefined the SDLC to be AI First. With our Gen-e2 framework:

• We now generate 95% of the product (code, documentation, infrastructure as code, and design) using GitHub Copilot.

• Output quality consistently exceeds that of our best traditional engineering teams.

• A centralized product repository gives AI full context of all product artifacts.

• Enterprise-grade standards and rules are embedded in prompts and code libraries.

• We deliver full products 2–3x faster, raising the bar for engineering excellence.

Your Role

As a Data Architect, you will take a leading role in designing, evolving, and optimizing data architecture for innovative, scalable, and secure solutions. You will collaborate closely with data engineers, analytics teams, business stakeholders, and IT leadership to deliver data strategies that power decision-making and digital transformation.

Key Responsibilities

Strategy & Architecture

• Define, evolve, and document the organization’s data architecture aligned with business and IT strategy.

• Design enterprise data models (conceptual, logical, and physical), establishing naming conventions and modeling standards.

• Assess and recommend data technologies (Data Lake, Lakehouse, Mesh, Warehouse) based on evolving business needs.

Governance, Privacy & Quality

• Define policies and standards for data governance, quality, privacy, cataloging, and lineage.

• Lead adoption of metadata management and data discovery tools across teams.

• Ensure compliance with internal and external data regulations and security requirements.

Data Integration & Design

• Architect data integration solutions (ETL/ELT, real-time and batch pipelines).

• Ensure interoperability across domains, sources, and consumers using principles such as Data Mesh.

• Define integration patterns and data federation frameworks to deliver a 360° data view.

Collaboration & Leadership

• Act as a technical reference in data architecture, guiding engineering, analytics, and business teams.

• Promote adoption of data models, standards, and best practices across the organization.

• Translate business needs into scalable data solutions and facilitate technical-business alignment.

Who You Are

Education

• Bachelor’s degree in Mechatronics Engineering, Applied Mathematics, Software Engineering, Computer Science, or related fields.

• Preferred certifications: Microsoft Certified, Azure Data Engineer Associate, or relevant cloud and data architecture certifications.

Required Experience

• 10+ years of experience in Data engineer

• 3+ years designing cloud-based data architectures (Azure, AWS, or GCP).

• 2+ years in data architecture, enterprise data modeling, or data governance.

• Led data model design (relational, multidimensional, non-relational) for Data Warehouse, Data Lake, or Lakehouse architectures.

• Participated in multi-source data integration projects (on-premise, cloud, external sources).

• In-depth knowledge of data governance frameworks including quality, cataloging, privacy, and compliance.

• Experience with modern architectures (Data Mesh, Lakehouse) and cataloging tools (Purview, Unity Catalog) is a plus.

Technical Expertise

• Data Modeling: Conceptual, logical, physical modeling; normalization; relational and non-relational design.

• Architectures: Data Warehouse, Data Lake, Lakehouse, Data Mesh.

• Governance: Data lineage, quality, privacy, RBAC, metadata management.

• Platforms: Azure Synapse, Azure Data Lake Gen2, Purview, Unity Catalog, Cosmos DB.

• Data Integration: Azure Data Factory, API Management, integration patterns, Azure Databricks.

• Infrastructure as Code (IaC): Terraform, Azure DevOps (preferred).

• Languages & Tools: SQL, Python (architectural level), JSON, Java, Scala.

• CI/CD: Git, Sonar, DevOps best practices.

Leadership & Soft Skills

• Systemic Thinking: Designs modular, scalable, and integrated architectures.

• Cross-functional Communication: Translates technical and business requirements clearly and effectively.

• Reuse Mindset: Focuses on creating shareable and scalable components.

• Technical Leadership: Influences technical direction and decision-making across teams.

• Complexity Management: Solves high-impact, large-scale technical challenges.

• Product & Platform Mindset: Designs with the data consumer experience in mind.

• Curiosity & Continuous Learning: Stays ahead of tech trends and promotes innovation.

More About PALO IT

We continuously adapt to change, learn from our experiences, and take action to meet the planet’s urgent needs. We are committed to:

• Becoming a climate net-zero company

• Delivering projects with positive impact

• Training 100% of our workforce on sustainability and impact

• Achieving B Corp certification across all our global offices

• Continuously measuring and improving employee happiness

We partner with some of the world’s most innovative organizations, from Fortune 1000 companies to high-impact SMEs and startups.

What We Offer

• Stimulating, collaborative work environments

• A personalized career path and growth opportunities

• International mobility and cultural exchange

• Internal R&D and innovation programs

• Learning & knowledge-sharing initiatives

• Training and certification support

• Entrepreneurship & intrapreneurship culture

🔍 Learn more about our team and perks:
👉 Visit our careers page
🎙️ Listen to the PALOCast – real stories from our Palowans

Company Overview

Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As  the world’s seventh-largest tire producer,  Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in downtown Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.

• Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices. 
• Career Growth: Opportunities for internal mobility, leadership development, and continued learning.
• Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.
• Inclusive Culture: Committed to diversity, teamwork, and sustainability

Position Identification

• Job Title – Commercial Territory Manager – Arizona, New Mexico, Nevada, El Paso, Texas
• Job Function - Sales
• Report to – Truck & Bus Regional Director – West Region

Job Purpose

As Hankook Tire’s brand awareness grows, it is an exciting time to join our sales team as a Territory Manager representing one of the fastest growing tire brands in America.  The Territory Manager strives to achieve assigned territory sales goals through partnerships with tire wholesalers, distributors and dealers. This position is responsible for all dealer & fleet sales, support, education, and marketing of all Truck & Bus tires in their assigned territories. Ensure territory achieves assigned Market Share goals as measured in each stat by USTMA data. The commerical territory manager is also responsible for being the "Regional Expert" on all TB matters as requested by Executive Management or Regional Director at the instruction of the Commercial Director.

Key Accountabilities

• Primarily responsible for building and maintaining business relationships with dealer and fleet customers in an assigned territory, and track sales activity after completion of each call
• Schedules planned in advance to ensure an agenda is set for each call and ensure any issues are identified for timely resolution
• Support customers through the sales and purchase process while handling the administration of - but not limited to: Pricing, Category Tire Orders (TB), Warranty Adjustments, Credits, Special Discount Requests, Product Testing, Product Training, Track sales toward AVB and GIB goals
• Required to plan and execute allocation of work time in the field with servicing commercial dealers, wholesale dealers, dealer sales personnel, and fleet accounts
• Plan, schedule and participate in special events, expositions, product training, trade shows, dealer or fleet meetings as agreed to by management
• Serve as a regional representative for all TB matters as assigned by management
• Prospect new commercial dealers in collaboration with other Territory Managers and Regional Directors
• Enter tire performance data for analysis by TB Marketing
• Any other duties/responsibilities as assigned by Management

Core Competancies

• Strong communication and presentation skills (oral and written)
• Superior interpersonal skills
• Business acumen
• Business planning skills
• Consultative selling skills
• Self-starter with a strong independent work ethic
• Ability to use Microsoft office suite of products

Qualifications

• Bachelor’s degree preferred
• 5 years’ experience in sales, with strong preference for candidates who have tire industry experience
• Ability to travel 50% - 75% of the time required
• Experience with Excel and CRM tools required
• Must currently reside within the territory

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Role Description

The Principal Software Engineer is a highly skilled expert responsible for shaping and executing the organization’s intelligence vision. This role integrates expertise in Artificial Intelligence (AI), Machine Learning (ML), Automation, Data Analytics and Visualization to deliver transformative customer, partner, and colleague experiences that drive revenue growth and enhance productivity.

The position defines the technical direction for intelligence initiatives, leading the design, development, and deployment of robust, scalable, and secure AI solutions while fostering innovation through emerging technologies.

A critical aspect of the role is providing partnership, mentorship and technical guidance, cultivating a culture of excellence and continuous learning. Through close cross-functional collaboration across teams and stakeholders, the role ensures technical efforts are strategically aligned and deliver measurable impact. Additionally, the position plays a central role in strategic problem-solving, addressing complex challenges in intelligence systems and data pipelines, and making informed architectural decisions that ensure long-term scalability and success.

Responsibilities

• Define, drive, and communicate the technical vision for intelligence, AI, and data initiatives, ensuring alignment with CIT strategy, EPD goals, and broader organizational objectives.
• Take a holistic view of CIT systems and architecture to ensure they are scalable, reliable, secure, and maintainable over multiple years.
• Lead the design, development, and deployment of high performance AI systems, data pipelines, and intelligent services from conception through production.
• Make strategic architectural decisions to address complex AI, data, and platform challenges, balancing short term delivery with long term resilience and scalability
• Identify opportunities to simplify systems, reduce operational and security risk, and improve developer productivity.
• Contribute directly to prototyping, proof of concepts, and implementation of technical components when needed to validate strategy, de risk decisions, or accelerate progress.
• Architect, evolve, and scale AI, automation, and intelligence platforms that enable advanced analytics, personalization, search, and intelligent decision making.
• Drive innovation in intelligence models, distributed training, optimization techniques, and data engineering to maximize performance, quality, and business impact.
• Enhance search and discovery capabilities using intelligent algorithms, natural language processing, and modern data systems.
• Evaluate, select, and integrate emerging technologies in AI, ML, and automation to maintain a competitive and forward looking technical posture.
• Partner across engineering, product, design, infrastructure, and other stakeholders to ensure intelligence initiatives directly support strategic objectives.
• Translate technical capabilities and advancements into clear business outcomes that improve productivity, efficiency, and growth.
• Resolve conflicting requirements and priorities with sound technical judgment that favors long term organizational outcomes over local optimization.
• Advocate for intelligence driven solutions across the organization and influence company wide technical priorities.
• Act as a trusted technical advisor to senior engineering leadership, with IC6 scope extending to org wide and EPD level strategy.
• Provide mentorship and technical guidance to engineers and data scientists from mid level through senior, fostering continuous learning and technical excellence.
• Serve as a technical multiplier by raising the effectiveness of surrounding teams through design reviews, code reviews, architectural guidance, and pragmatic execution.
• Facilitate knowledge sharing across teams through documentation, design writeups, technical discussions, and mentorship programs.
• Act as a voice for engineers by synthesizing feedback, surfacing gaps and risks, and communicating them clearly to leadership.
• Contribute to multi year technical vision and roadmap planning, anticipating future scale, complexity, and organizational needs.
• Identify architectural, operational, and security risks early and mobilize proactive mitigation plans across org boundaries.
• Partner closely with managers, product leaders, and senior engineers to ensure ambitious initiatives remain feasible, sustainable, and well aligned.
• For IC6 scope, influence technical direction beyond CIT and partner directly with senior EPD leadership on company wide strategy.
• Lead and support critical, high impact initiatives by defining technical direction, clarifying requirements, gathering estimates, and ensuring delivery against milestones.
• Drive execution on complex projects with significant ambiguity or high cost of failure.
• Improve engineering effectiveness by championing best practices such as CI, automated testing, reliability reviews, and clear ownership models.
• Promote a bias toward action, thoughtful experimentation, and continuous learning.
• Model excellence in engineering craft, collaboration, accountability, and inclusive behavior.
• Lead by example in living Dropbox values, including integrity, ownership, simplicity, and inclusivity.
• Support hiring by interviewing, calibrating candidates against a high technical bar, and representing Dropbox authentically to candidates and partners.

Requirements

• 12+ years of professional experience in software engineering, with depth in areas such as intelligent workflows, enterprise scale AI adoption, automation, or data engineering.
• Proven track record of leading large scale, multi team technical initiatives from conception to production, including solving ambiguous problems, setting technical vision, and driving impact without direct authority.
• Strong architectural judgment and systems thinking, with the ability to balance short term delivery with long term sustainability, scalability, and operational excellence.
• Demonstrated ability to influence across teams and disciplines through technical leadership, collaboration, and sound decision making rather than formal authority.
• Experience mentoring engineers and raising the technical bar of an organization through design reviews, code reviews, and technical guidance.
• Exceptional written and verbal communication skills, with the ability to clearly explain complex technical concepts, translate technical strategy to diverse audiences, and influence stakeholders at all levels.

Role Description

The Principal Software Engineer is a highly skilled expert responsible for shaping and executing the organization’s intelligence vision. This role integrates expertise in Artificial Intelligence (AI), Machine Learning (ML), Automation, Data Analytics and Visualization to deliver transformative customer, partner, and colleague experiences that drive revenue growth and enhance productivity.

The position defines the technical direction for intelligence initiatives, leading the design, development, and deployment of robust, scalable, and secure AI solutions while fostering innovation through emerging technologies.

A critical aspect of the role is providing partnership, mentorship and technical guidance, cultivating a culture of excellence and continuous learning. Through close cross-functional collaboration across teams and stakeholders, the role ensures technical efforts are strategically aligned and deliver measurable impact. Additionally, the position plays a central role in strategic problem-solving, addressing complex challenges in intelligence systems and data pipelines, and making informed architectural decisions that ensure long-term scalability and success.

Responsibilities

• Define, drive, and communicate the technical vision for intelligence, AI, and data initiatives, ensuring alignment with CIT strategy, EPD goals, and broader organizational objectives.
• Take a holistic view of CIT systems and architecture to ensure they are scalable, reliable, secure, and maintainable over multiple years.
• Lead the design, development, and deployment of high performance AI systems, data pipelines, and intelligent services from conception through production.
• Make strategic architectural decisions to address complex AI, data, and platform challenges, balancing short term delivery with long term resilience and scalability
• Identify opportunities to simplify systems, reduce operational and security risk, and improve developer productivity.
• Contribute directly to prototyping, proof of concepts, and implementation of technical components when needed to validate strategy, de risk decisions, or accelerate progress.
• Architect, evolve, and scale AI, automation, and intelligence platforms that enable advanced analytics, personalization, search, and intelligent decision making.
• Drive innovation in intelligence models, distributed training, optimization techniques, and data engineering to maximize performance, quality, and business impact.
• Enhance search and discovery capabilities using intelligent algorithms, natural language processing, and modern data systems.
• Evaluate, select, and integrate emerging technologies in AI, ML, and automation to maintain a competitive and forward looking technical posture.
• Partner across engineering, product, design, infrastructure, and other stakeholders to ensure intelligence initiatives directly support strategic objectives.
• Translate technical capabilities and advancements into clear business outcomes that improve productivity, efficiency, and growth.
• Resolve conflicting requirements and priorities with sound technical judgment that favors long term organizational outcomes over local optimization.
• Advocate for intelligence driven solutions across the organization and influence company wide technical priorities.
• Act as a trusted technical advisor to senior engineering leadership, with IC6 scope extending to org wide and EPD level strategy.
• Provide mentorship and technical guidance to engineers and data scientists from mid level through senior, fostering continuous learning and technical excellence.
• Serve as a technical multiplier by raising the effectiveness of surrounding teams through design reviews, code reviews, architectural guidance, and pragmatic execution.
• Facilitate knowledge sharing across teams through documentation, design writeups, technical discussions, and mentorship programs.
• Act as a voice for engineers by synthesizing feedback, surfacing gaps and risks, and communicating them clearly to leadership.
• Contribute to multi year technical vision and roadmap planning, anticipating future scale, complexity, and organizational needs.
• Identify architectural, operational, and security risks early and mobilize proactive mitigation plans across org boundaries.
• Partner closely with managers, product leaders, and senior engineers to ensure ambitious initiatives remain feasible, sustainable, and well aligned.
• For IC6 scope, influence technical direction beyond CIT and partner directly with senior EPD leadership on company wide strategy.
• Lead and support critical, high impact initiatives by defining technical direction, clarifying requirements, gathering estimates, and ensuring delivery against milestones.
• Drive execution on complex projects with significant ambiguity or high cost of failure.
• Improve engineering effectiveness by championing best practices such as CI, automated testing, reliability reviews, and clear ownership models.
• Promote a bias toward action, thoughtful experimentation, and continuous learning.
• Model excellence in engineering craft, collaboration, accountability, and inclusive behavior.
• Lead by example in living Dropbox values, including integrity, ownership, simplicity, and inclusivity.
• Support hiring by interviewing, calibrating candidates against a high technical bar, and representing Dropbox authentically to candidates and partners.

Requirements

• 12+ years of professional experience in software engineering, with depth in areas such as intelligent workflows, enterprise scale AI adoption, automation, or data engineering.
• Proven track record of leading large scale, multi team technical initiatives from conception to production, including solving ambiguous problems, setting technical vision, and driving impact without direct authority.
• Strong architectural judgment and systems thinking, with the ability to balance short term delivery with long term sustainability, scalability, and operational excellence.
• Demonstrated ability to influence across teams and disciplines through technical leadership, collaboration, and sound decision making rather than formal authority.
• Experience mentoring engineers and raising the technical bar of an organization through design reviews, code reviews, and technical guidance.
• Exceptional written and verbal communication skills, with the ability to clearly explain complex technical concepts, translate technical strategy to diverse audiences, and influence stakeholders at all levels.

As a Data Validation Specialist (DVS), you will be at the front of Samsara’s go-to-market strategy. This includes researching critical account information, ensuring Salesforce data cleanliness, setting up Samsara’s sales team for success by presenting them with the most accurate prospect information. This role is ideal for individuals looking to develop enterprise technology sales skills and to advance their careers into an Account Development role. Successful DVS’ learn the basics of working with Samsara’s prospective customers and how our line of products benefit them. You will work closely with top-tier executives and will see up close how sales organizations succeed.

The Account Development Representative will work on:

• Researching critical account information, ensuring salesforce data cleanliness, setting up Samsara’s sales team for success by presenting them with the most accurate prospect information.
• Working closely with top-tier executives and seeing up close how sales organizations succeed
• Championing, role modeling, and embedding Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices

An ideal candidate has:

• High level of interest in the IoT space
• Excitement around growing a sales career
• Comfortable in a dynamic, customer facing environment
• Previous cold calling experience
• Motivated to be in a goal-oriented, project managing role
• Excellent interpersonal skills

At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.  

Our core corporate functions (Finance, Supply Chain) are critical to Lyft’s success.  The health and sustainability of our applications, systems, tooling and processes are critical for daily operations and for Lyft’s ability to grow.  This Technical Business Systems Engineering role is responsible for supporting and sustaining Lyft's corporate systems through integration management, performance monitoring, incident response, automated workflows, and robust alerting. We are seeking an experienced Oracle Fusion ERP Technical Engineer with 4 - 5 years of hands-on expertise who can operate at the intersection of Technology, and Business Operations - developing, and optimizing the Oracle Fusion Cloud technical solutions that drive Lyft's financial ecosystem. The ideal candidate is proactive, detail-oriented, analytical, and service-focused, with the technical depth and business acumen to effectively partner with stakeholders across the organization.

Your Key Responsibilities:

• Develop robust and scalable solutions using Oracle Fusion technical tools including OTBI, BI Publisher, FBDI, REST/SOAP APIs, and Oracle Integration Cloud (OIC).
• Possess extensive experience in the technical components, configurations, and underlying processes of core Oracle Fusion Financial & Supply Chain modules.
• Build and maintain integrations between Oracle Fusion Financials and boundary applications such as tax engines, billing platforms, banking systems, and payment gateways.
• Develop custom reports, dashboards, and analytics using OTBI, BICC, BI Publisher, and Oracle Fusion Data Intelligence (FDI) to meet finance and operations reporting needs.
• Extensive experience in writing and optimizing SQL and PL/SQL scripts for data extraction, transformation, and validation.
• Experienced in partnering closely with Functional Finance teams to provide hands-on technical support during time-sensitive month-end and period-close activities, ensuring timely resolution of issues, data accuracy, and seamless execution of close processes.
• Exposure to Oracle AI Agent Studio with hands-on experience developing intelligent automations and AI-driven workflows.
• Build and maintain bank transmissions and other out-of-box Oracle transmission formats, working directly with banking partners to ensure seamless integration.
• Apply thorough knowledge of Host-to-Host (H2H) connections, including key exchange concepts, security protocols, and related connectivity standards.
• Manage Oracle Fusion Cloud environments across Development, Test, UAT, and Production, including refreshes, patch releases, quarterly updates, and version upgrades.
• Experience in supporting SOX compliance by gathering, preparing, and providing accurate and timely evidence for SOX controls, audits, and internal control assessments.
• Monitor infrastructure and application performance to enhance system resilience and business continuity.
• Proficient in creating Technical Design Documents (TDDs) and configuration workbooks, with hands-on experience supporting end-to-end testing cycles to ensure solution quality and alignment with business requirements.
• Work with Oracle Support by raising and managing Service Requests (SRs), driving issues through to effective and timely resolution.
• Collaborate with cross-functional teams to gather requirements and deliver efficient, scalable, and robust technical solutions.
• Demonstrate a proactive willingness to identify process improvement opportunities, and propose innovative technical solutions that bring measurable value to teams and enhance existing workflows
• Maintain thorough, up-to-date documentation of system configurations, integrations, workflows, and business requirements.
• Proficient in applying both Agile and Waterfall project methodologies across development, testing, and release activities, with the ability to adapt to the delivery model best suited to the project requirements.

Skills & Attributes:

• 4 - 5 years of work experience in IT systems with deep technical knowledge of Oracle Fusion Cloud Financial & Supply Chain modules.
• Enthusiastic about learning new technologies and staying current with emerging tools
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment in complex and ambiguous situations. 
• Collaborative team player who thrives in cross-functional environments, fosters a culture of knowledge sharing, and contributes positively to team dynamics and collective success.
• Self-motivated and driven professional with a strong sense of ownership, proactively identifying opportunities for improvement and seeing them through to completion with minimal supervision.
• Good understanding of the software development lifecycle (SDLC) with solid familiarity across development, support, and release management activities.
• Experience transforming data and automating processes using scripting languages such as Python, with a focus on reducing manual effort and improving operational efficiency.

Please submit your resume in English.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Our core corporate functions (Finance, Supply Chain) are critical to Lyft’s success.  The health and sustainability of our applications, systems, tooling and processes are critical for daily operations and for Lyft’s ability to grow.  The Business Systems Engineer possesses both business and technical acumen. This engineering role provides support for Lyft’s Corporate systems, managing their daily performance and incidents, implementing effective monitoring and alerting tools, creating automated workflows, building customer solutions, developing software, configuring applications, providing end user training and protecting all system related information assets.    

To effectively support our business stakeholders, candidates for this role must be proactive, detail oriented, highly subject oriented, analytical, service focussed and possess the ability to execute the following skills.

Your Key Responsibilities:

• Serve as a skilled Oracle Fusion Order-to-Cash (O2C) Techno-Functional professional, acting as a strategic bridge between business and technical teams to support and continuously enhance ERP Financials, O2C lifecycle, and Manufacturing modules within Oracle Fusion Cloud Applications or Oracle R12.
• Apply functional expertise alongside hands-on technical knowledge in integrations, reporting, and issue resolution, delivering results in a dynamic, client-facing environment.
• Support end-to-end O2C processes encompassing Customer & Account Setup, Order Management, Pricing & Discounts, Shipping & Fulfillment, Billing & Invoicing, Receivables & Cash Applications, Lockbox Functionality, and Collections & Adjustments.
• Bring a minimum of 4 years of hands-on implementation experience across a combination of Oracle Financials and Supply Chain modules, including Accounts Receivables, Plan to Manufacture, General Ledger, Subledger Accounting, Cash Management, and Order to Cash.
• Experience in subscription and usage-based billing environments, with an understanding of integrations with CRM, billing, and tax platforms can be an added advantage.
• As a Business Systems Engineer, you are responsible for capturing, analyzing and estimating customer business requirements and translating them into Oracle Cloud ERP and Boundary apps solution architecture that fits within the business objectives.Must be able to quickly engage in calls with the Business and stakeholders to provide immediate support during critical periods, such as the month-end close process or any other high-priority task.
• Demonstrate a strong drive to learn and investigate in the event of urgent and novel issues.
• Should be capable of coordinating the design, interpreting requirements, and translating them into ERP configurations, with expertise in Oracle Fusion setups.
• Should be completely hands on and have the ability to identify issues and track them to closure.
• Maintain good level knowledge of Accounting and Basic Business Process Flows, with solid exposure to data migration using FBDI (File-Based Data Import).
• Leverage SQL, PL/SQL, BI, OTBI reporting tools to drive data-driven insights and reporting solutions (preferred and added advantage).
• Coordinate and manage design, development, and testing activities across project phases to ensure timely and high-quality delivery.
• Show interest to Technology Innovation by staying ahead of emerging trends including Generative AI and Agentic AI to proactively identify and implement opportunities that drive O2C performance and operational efficiency.
• Drive calls with O2C Business stakeholders weekly to access and work on priorities and enhancements and get involved in month end activities during Period close.
• Work closely with Integration teams and other boundary applications to build, test, and deploy seamless connections with CRM,platform, and other supporting systems.
• Communicate effectively with diverse stakeholders through verbal, written, and presentation skills, utilizing tools such as Google Slides and Lucidchart.
• Apply problem-solving and troubleshooting capabilities with judgment to resolve technical and functional challenges within O2C.
• Maintain comprehensive and up-to-date documentation of system requirements, configurations, and processes in line with organizational standards.
• Oversee the deployment of new software releases, version upgrades, patch updates, and critical incident management.
• Experience in supporting SOX compliance by gathering, preparing, and providing accurate and timely evidence for SOX controls, audits, and internal control assessments.
• Work with Oracle Support by raising and managing Service Requests (SRs), driving issues through to effective and timely resolution.
• Manage stakeholder expectations and develop detailed, actionable implementation plans to support successful project delivery.
• Apply Agile methodology across software development, systems integration, and application configuration activities to drive iterative and efficient delivery.
• Maintain thorough, up-to-date documentation of system configurations, integrations, workflows, and business requirements.

Skills & Attributes:

• Brings 4-5 years of IT systems experience with domain expertise in Order to Cash processes within Oracle Fusion Cloud, demonstrating a strong command of functional and technical(good to have) aspects of the saas platform..
• Has a good working understanding of the software development lifecycle, with growing familiarity in development, enhancement, and day-to-day support activities.
• Should be comfortable enough to report to a Senior level Business Systems Engineer.
• A reliable and collaborative team member who works effectively in cross-functional settings, actively participates in knowledge sharing, and contributes constructively to team goals and a positive team culture.
• Should show the urge to learn new things and easily adaptable and scalable to new technologies.
• Adapt at bridging the gap between business and technology comfortable engaging empathetically with stakeholders across all levels, from Support business owners to technical partners, ensuring needs are accurately captured and clearly communicated.

Please submit your resume in English.

Why job seekers choose Geotab:

About the role

As a Product Manager you will own the growth, engagement, and commercial success of SportyBet in Mexico. This role is responsible for defining and executing the product strategy that drives user acquisition, retention, and revenue in one of SportyBet’s most strategic and competitive regulated markets.

You will combine deep local market knowledge with strong product execution to deliver measurable business impact at scale.

What you'll be doing

• Owning the product strategy and roadmap for SportyBet Mexico, aligned with company growth and revenue goals
• Identifying, prioritizing, and executing high-impact growth opportunities across acquisition, activation, retention, and monetization
• Leading continuous product discovery through customer research, data analysis, experimentation, and market insights
• Developing a deep understanding of Mexican user behaviour, local sports culture, payments ecosystem, and regulatory requirements
• Partnering closely with engineering and design teams to deliver high-quality, scalable solutions with speed and rigor
• Ensuring products are fully compliant with local regulations while remaining competitive in the market
• Defining, tracking, and optimizing key metrics (OKRs, funnels, cohorts, LTV, retention, conversion)
• Collaborating with marketing, compliance, operations, and leadership on go-to-market strategies and product positioning

What you'll bring

• Based in Mexico
• Fluent in Spanish; strong English communication skills
• Proven experience as a Product Manager working on Sportsbook or real-money gaming products
• Strong track record of driving growth through data-driven experimentation and iteration
• Deep understanding of sportsbook mechanics and betting user journeys
• Experience working in regulated environments (gaming, fintech, or similar)
• Ability to influence and lead cross-functional teams in a fast-paced, distributed organization
• Experience defining and executing OKRs or similar performance frameworks
• Strong analytical mindset with comfort making trade-offs using data
  

Even better if 

• You have passion for sports

• Sporty is a remote first company in pursuit of sustainability
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

• Remote video screening with our Talent Acquisition Team
• Offline Take home assignment
• Remote video interview with Team Members (60 Mins)
• Final discussion with the hiring manager (60 mins)

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

#LI-remote

About the role

As a Product Analyst, you will be supporting the growth, engagement, and commercial success of SportyBet in Mexico by delivering high-quality analysis, market intelligence, and actionable insights. This role is responsible for deep-diving into data, conducting competitor research and benchmarking, and translating findings into clear recommendations for the Product Manager and wider product team.

You will combine strong analytical skills with deep local market understanding to inform product decisions in a fast-moving, regulated environment.

What you'll be doing

• Delivering regular and ad-hoc product analyses to support growth, retention, and monetization initiatives
• Conducting competitor research and benchmarking across local and international sportsbook products, features, and user experiences
• Analyzing user behavior, funnels, cohorts, and conversion metrics to identify opportunities and risks
• Monitoring market trends, regulatory changes, and local sports dynamics relevant to the Mexican market
• Translating data and research into clear insights, dashboards, and recommendations for the Product Manager
• Supporting product discovery by validating hypotheses through data, experiments, and market insight
• Partnering closely with the Mexico Product Manager to inform roadmap priorities and trade-offs
• Collaborating with data, marketing, and operations teams to ensure consistent metrics and shared understanding
• Ensuring analysis and insights reflect local compliance and regulatory constraints

What you'll bring

• Based in Mexico
• Fluent in Spanish; strong English communication skills
• Proven experience in a Product Analyst, Data Analyst, or similar analytical role
• Experience analyzing digital products, ideally in sportsbook, gaming, fintech, or consumer apps
• Strong analytical skills with experience using data to drive decisions and recommendations
• Comfortable working with product metrics (funnels, cohorts, retention, LTV, conversion)
• Experience conducting competitor analysis and structured market research
• Ability to communicate insights clearly to both technical and non-technical stakeholders
• Detail-oriented, proactive, and comfortable working in a fast-paced, distributed organization

Even better if 

• You have passion for sports
• You are interested in betting products

• Sporty is a remote first company in pursuit of sustainability
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

• Remote video screening with our Talent Acquisition Team
• Offline Take home assignment
• Remote video interview with Team Members (60 Mins)
• Final discussion with the hiring manager (60 mins)

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

#LI-remote

About the role:

The Senior Business Intelligence (BI) Analyst will be a key technical contributor within the Data Analytics function of the Support Operations organization. They will demonstrate deep expertise in querying, structuring, and visualizing actionable data to drive operational improvements for The Support organization. The Senior BI Analyst will work closely with cross-functional business leaders, tech leads, and other support functions to translate business and technical requirements into concrete quantitative analysis and AI-enriched dashboards, with the goal to uncover insights, streamline decision-making, and enhance operational efficiency across the Support organization. This role is critical in driving the adoption of analytics tools and fostering a data-driven culture within Samsara.

The ideal candidate will have deep experience working with cross-functional teams to solve highly technical business problems through effective data visualization and manipulation, and is eager to pursue various data-related projects in a fast-moving environment. The role reports to the Director of Global Support Operations & Strategy.

This is a remote position open to candidates residing in Mexico. Relocation assistance will not be provided for this role. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will work on: 

• Data structures: Leveraging the language of choice (e.g., SQL, Python) to shape, structure, and optimize data sets for analysis
• Dashboarding: Designing, creating and maintaining scalable BI solutions, complex dashboards and other summary visualizations to deliver actionable insights and drive data-informed decision-making across the organization.
• Actionable analysis: Performing a variety of exploratory analyses by integrating and optimizing data from multiple sources, which will help us understand the health of the Support organization and identify opportunities for improvement and optimization .
• Analytical modeling: Building analytical models to identify patterns, anomalies, and root causes (e.g., analyzing ticket data to proactively identify common customer issues)
• Cross-functional collaboration: Leading meetings with technical and non-technical leaders to understand data structures, dashboard requirements, and business priorities, and identify and address key business challenges 
• Mentorship: Mentor junior analysts and share best practices in BI development, fostering a culture of continuous learning and improvement.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 8+ years of experience in business intelligence, data analytics, or a related field.
• Hands-on experience in designing and managing Tableau dashboards 
• Strong proficiency in SQL, data visualization and manipulation, and dashboard development.
• Ability to communicate technical concepts and insights to non-technical stakeholders effectively.
• A collaborative mindset, with experience working cross-functionally to solve complex business problems.
• A bachelor’s degree in a relevant field (Business Analytics, Data Science, Computer Science, Statistics, Mathematics, etc.) or equivalent coursework in a quantitative discipline.

An ideal candidate also has:

• Experience with CRM and ticketing tools, specifically Zendesk or Salesforce data
• Experience in a Customer Support or Customer Support organization, with an understanding of relevant KPIs and processes
• Experience with B2B hardware and SaaS products
• Experience partnering with leadership to solve business problems

About the role:

Samsara is looking for an experienced Senior Escalation Specialist to join our Global Technical Support organization to provide individualized support with an elevated level of care and urgency for our customers. This includes providing executive-level communications to our customers and internal stakeholders. You will support customers involved in time-sensitive escalations and manage their overall experience by collaborating closely with customer stakeholders as well as Samsara’s Sales, Customer Success, Technical Support, Product Management, and Engineering teams. You will be part of the Incident and Escalations team within the umbrella of the Global Technical Support organization.

We are looking for a candidate with exemplary executive-level communication skills and a solid track record of managing high-priority escalations and projects to produce successful outcomes for our customer base. A successful candidate will be a creative problem solver with a passion for superb service and customer devotion.

This is a remote working position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role you will:

• Be the Single Point of Contact: Manage the lifecycle of an escalation including, but not limited to, acting as the single point of contact for the customer and internal stakeholders. Be responsible for resource coordination and communication through escalation closure up to the senior executive level.
• Cross-Functional Partnerships: Build strong working relationships with key stakeholders across Customer Success, Engineering, Product, and Sales, and Accounts Receivable with a focus on fostering efficient collaboration and driving down resolution times of technical or billing related issues.
• Process Development: Develop, implement, and coordinate key post-escalation processes such as post-escalation reviews, post-mortems, trend evaluation, and other key continuous improvement activities in conjunction with the Support Operations team.
• Best Practices: Establish and maintain escalation SOP’s in accordance with industry standards and best practices.
• Reporting & Metrics: Build and monitor escalation KPIs and relevant reporting to ensure support continues to provide the best experience possible for escalated customers.
• Executive Reviews: Drive and manage review meetings focused on critical/major escalations with senior executives.
• Samsara Culture: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years experience in a dedicated customer facing escalation management role in fast-paced software/technology environments (SaaS/PaaS/IoT).
• Bachelor's degree in a technical or business field, or equivalent practical work experience.
• Demonstrated program or project management experience with an ability to influence stakeholders to achieve desired outcomes.
• Exceptional judgment in high-pressure scenarios, and ability to make timely recommendations from both business and technical standpoints.
• Strong bias for action, ownership, ability to dive deep, and insistence on the highest standards.
• Demonstrated ability to communicate customer issues in a meaningful way to both technical and business audiences at various levels of seniority, up to and including senior executives.
• Proficient english language verbal, written, communication, and receptive listening skills.
• Proven ability to build strong working relationships cross-functionally to drive effective teamwork and communication.
• Experience working with ticketing systems such as Zendesk and Salesforce.

An ideal candidate also has:

• 8+ years of customer facing Support Services related experience with a proven track record of delivering business value and improvement.
• Previous people management experience.
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both clients and internal teams alike, continuously striving for mutually beneficial solutions.
• Ability to work in a hyper-growth environment with shifting priorities.
• Experience working with dashboard tools such as Zendesk Explore and Tableau.

About the role:

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.

This is a remote position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve their goals, tracking and demonstrating technical ROI along the way.
• Execute Transformational Technical Account Management: Independently manage a portfolio of customers in Mexico, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives.
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiency.
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvement.
• Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with diverse audiences, from technical staff to non-technical executives.
• Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.
• Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge base and help onboard new team members, sharing best practices to enhance the entire team's capabilities.
• Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction, actively seeking feedback for continuous improvement

Minimum requirements for the role:

• Experience: 5+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. 
• Foundational Education: Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
• Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
• Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
• Communication: Be fluent in English and Spanish to effectively engage and communicate with a diverse customer base in Mexico.
• Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.

An ideal candidate also has:

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
• Basic Python coding skills are an asset for providing enhanced technical solutions

About the role:

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.

This is a remote position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 
  
  

In this role, you will: 

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve their goals, tracking and demonstrating technical ROI along the way.
• Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives.
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiency.
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvement.
• Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with diverse audiences, from technical staff to non-technical executives.
• Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.
• Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge base and help onboard new team members, sharing best practices to enhance the entire team's capabilities.
• Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction, actively seeking feedback for continuous improvement
  
  

Minimum requirements for the role:

• Experience: 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. 
• Foundational Education: Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
• Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
• Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
• Communication: Strong English written and verbal communication skills.
• Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.
  
  

An ideal candidate also has:

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
• Basic Python coding skills are an asset for providing enhanced technical solutions

About the role:

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization. You will be responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.  

The ideal candidate will have a strong technical background with experience in a technical support role, proven customer-facing skills, and strong communication skills. You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams. 

This is a remote role open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
• Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Responsiveness & Resolution: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Documentation: Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users.
• Partnerships: Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Feedback Loop: Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Team Player: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
• 3–5 years of experience in support, engineering, or other technical roles, including 1–2 years of demonstrated proficiency in troubleshooting mobile applications.

Being bilingual in English and Spanish is a must. 

• Strong familiarity with using CRMs like Zendesk or Salesforce.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak both Engineer and Human.
• Strong bias for action, ability to dive deep, and insistence on the highest standards.
• Ability to work in a hyper-growth environment with shifting priorities.
• Willingness to work holidays and weekends as needed to meet customer demands. 

An ideal candidate also has:

• Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.
• Experience troubleshooting API’s.
• Trilingual English, Spanish, and French is a big plus.

About the role:

This is a dynamic, high energy role in which you will bring the Internet of Things to mid-sized customers, building Samsara's business and bringing the benefits of sensor data to customers. Typical sales will be $20k to $100k, and involve POCs, multiple stakeholders, managing trials, multi-faceted pricing negotiations, and selling to executives and CXOs. 

This is a remote position, open to candidates based in Mexico.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before. 

Minimum requirements for this role:

• 2+ years experience in a full-cycle, closing sales role
• Experience independently closing new deals larger than $10,000 in annual revenue.
• Spanish speaker required (verbal and written)
• Must be located in Mexico

An ideal candidate has:

• Proven track record of consistent quota achievement
• Experience selling in the midmarket space - medium to large deals sizes
• Experience with high-volume cold calling
• Must demonstrate a growth mindset and a willingness to be collaborative with your teammates and in your selling process
• SFDC familiarity
• Experience selling into Mexico or Latin America
• Ability to think strategically and creatively in a new market
• Excellent understanding of business acumen for emerging markets
• Ability to manage logistics of selling into Mexico from North America

About the role:

The Enterprise sales team is responsible for revenue growth in new and existing customers that represent the largest prospective accounts for Samsara by total addressable opportunity.

This is a remote position, open to candidates based in Mexico.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before. 

In this role, you will: 

• Develop Executive-Level relationships within strategic, named accounts.
• Own customer engagements end-to-end, from prospecting and qualification to close.
• Demonstrate excellent solution-based sales process in complex sales campaigns
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years experience in a full-cycle, closing sales role
• Proven track record of consistent quota over-achievement in complex accounts and $500k+ ARR transactions
• Experience handling and owning enterprise deal sizes and C-Level relationships
• Willing and comfortable with strategic outbound prospecting
• Excellent interpersonal skills and demonstrated ability thriving in a dynamic, fast paced environment
• Mexico citizen
• Fluency in both Spanish and English

An ideal candidate also has:

• Experience working with line of business stakeholders (Operations, Finance, IT)
• Awards for top achievement (President’s club, Winner’s circle, Top 10%)
• Passion for the world of operations!

Manager, Customer Success — Scale Mexico

About the Role

The Manager, Customer Success — Scale leads the entire Scale (Mid-Market) segment for Mexico, owning both the high-touch and digital success motions across our Scale Segment. This role is responsible for a team of Customer Success Managers who manage a large, geographically diverse book of mid-market accounts, combining personal engagement with scaled, tech-touch programs to drive adoption, retention, and growth at volume.

In addition to leading a team, this leader will directly own and evolve the Digital Scale journey — designing and operating the automated, data-driven customer experience that serves the long tail of the Mexico Mid-Market portfolio. You will partner closely with Sales, Services, Support, Product, and Marketing to build a repeatable, high-quality success motion that works at scale.

Spanish and English fluency is required. Multilingual capabilities (particularly French) are a strong advantage given the breadth of the North American territory.

Key Responsibilities

Team Leadership & Performance

•   Hire, onboard, and develop a high-performing team of CSMs covering the Mexico (Mid-Market) segment.

•   Set clear expectations, goals, and KPIs (e.g., net revenue retention, adoption rates, health scores, business review completion, risk management).

•   Run structured 1:1s, pipeline reviews, and risk reviews; deliver consistent coaching and developmental feedback.

•   Recognize and grow top talent; address underperformance quickly and fairly.

•   Manage capacity and account assignment across a high-volume book to balance CSM workload and customer coverage.

Digital Scale Program Ownership

•   Own and continuously improve the Digital Scale journey for Mexico. In some case this journey will affect all customers in North America — the automated, tech-touch customer experience for the mid-market segment.

•   Define and execute digital plays (onboarding sequences, adoption campaigns, renewal outreach, health score triggers) in partnership with Marketing and CS Operations.

•   Analyze engagement data to identify gaps, optimize messaging cadence, and improve conversion and retention outcomes at scale.

•   Ensure a seamless transition between digital and human-led touchpoints, maintaining a consistent customer experience across both motions.

•   Stay current with best practices in digital CS and bring innovative ideas to scale the team's impact without sacrificing quality.

Customer Outcomes & Execution

•   Ensure the team drives measurable value for mid-market customers through structured onboarding, adoption, expansion, and renewal motions.

•   Review and elevate the quality of Customer Success Plans, Business Reviews, and executive-ready materials across the portfolio.

•   Oversee book-of-business risk management — ensure early identification, clear ownership, and documented action plans for at-risk accounts.

•   Support CSMs in high-stakes customer moments (QBRs, escalation calls, executive check-ins) as needed.

Strategy, Process & Enablement

•   Translate company and CS strategy into a clear operating model for the Scale segment — defining cadence, plays, and standards for both high-touch and digital motions.

•   Standardize and improve core processes across the regions (onboarding-to-steady-state handoff, BR cadence, risk playbooks, escalation paths).

•   Use data and tooling (CS platform, CRM, product analytics, digital engagement tools) to monitor performance, surface insights, and guide team decisions.

•   Partner with Enablement to ensure the team has the skills, playbooks, and resources to succeed across a distributed, high-volume territory.

Cross-Functional Collaboration

•   Serve as the primary CS point of contact for Sales, Renewals, Services, and Support leaders for the segment.

•   Partner with Sales on account planning, expansion strategy, and commercial alignment across mid-market accounts.

•   Provide structured feedback to Product and Operations on recurring customer themes, friction points, and feature gaps specific to the mid-market segment.

•   Represent the Scale customer voice in internal forums and influence roadmap and policy decisions.

•   Coordinate with regional stakeholders across the US, Canada, and Mexico to ensure localized execution where relevant.

Culture & Leadership

•   Model and reinforce the company's cultural principles: customer focus, growth mindset, inclusion, and teamwork.

•   Foster an environment of psychological safety, accountability, and continuous improvement.

•   Communicate clearly and regularly with senior leadership on progress, risks, headcount, and territory health.

Minimum Qualifications

•   8+ years in Customer Success, Account Management, Consulting, or a related customer-facing role, with direct ownership of mid-market or enterprise accounts.

•   3+ years directly managing a team of CSMs or similar roles, including hiring, coaching, performance management, and career development.

•   Proven track record driving portfolio-level outcomes: renewal, expansion, adoption, and executive engagement.

•   Experience operating in a high-volume, scaled CS environment — managing both tech-touch/digital and high-touch motions simultaneously.

•   Demonstrated ownership or hands-on experience building or managing digital customer journeys, automated programs, or tech-touch CS motions.

•   Experience in B2B SaaS or a similarly complex, technology-driven environment.

•   Strong executive presence and communication skills; comfortable engaging VP+ stakeholders internally and externally.

•   Data-driven operating style: able to interpret dashboards, define KPIs, set guardrails, and translate insights into action.

•   Demonstrated ability to build trust, collaborate cross-functionally, and operate in a fast-paced, change-heavy environment.

•   Full professional fluency in English (written and spoken) — required for customer engagement and internal collaboration across the regions.

Preferred Qualifications

•   Experience leading teams that span both pooled/scale and high-touch/enterprise books of business simultaneously.

•   Familiarity with Customer Success tooling (e.g., Gainsight, Totango, ChurnZero) and CRM systems; experience using these platforms to drive digital programs is a strong plus.

•   Experience building or refining playbooks, metrics frameworks, and digital engagement programs for mid-market CS teams.

•   Background in operations-heavy industries (e.g., transportation, logistics, field services, manufacturing) is a plus.

•   Bilingual or multilingual skills — Spanish and/or French (Canadian) preferred, given the North American territory scope (US, Canada, Mexico).

•   Experience managing or collaborating with teams across multiple North American markets and time zones.

About the role:

We are looking for an experienced Compliance Product Support Engineer to join our Global Technical Support organization. This role is designed for a technical leader who thrives on solving the most challenging escalations at the intersection of regulatory law, IOT systems, and data integrity.

Our customers rely on Samsara to comply with the workplace safety requirements established by the Department of Transportation (DoT/FMCSA) to help create a safer work environment for drivers, and make it easier and faster to accurately track, manage, and share records of duty status (RODS) data. You will serve as the primary technical authority for the software components associated with the ELD compliance product. You are the critical bridge between our customers, field teams, and R&D, ensuring that our product maintains 100% accuracy in recording Hours of Service (HOS) and Records of Duty Status (RODS).

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 
  
  

In this role, you will: 

• Serve as the final escalation point for intricate ELD compliance product for post-sales customers.
• Own the end-to-end lifecycle of complex product issues, coordinating Possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility.
• Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives.
• Provide technical support for audits & inspections in collaboration with our Escalations, Product and Legal teams
• Drive continuous product improvement by leading post-mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.
• Collaborate with Support and R&D teams to resolve customer issues and escalations, using support trend analysis to develop superior customer solutions.
• Lead technical feedback for new products to ensure supportability and ease of customer understanding.
• Define success criteria, validation plans, and operational runbooks for new feature launches, ensuring global support team readiness.
• Develop or contribute to internal tools to significantly accelerate ticket resolution and trend analysis.
• Elevate the organization's technical expertise by providing technical coaching and conducting case reviews for support engineers.
  
  

Minimum requirements for the role:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field.
• 6+ years of experience in technical support, field engineering, or systems engineering, specifically with distributed, hardware-integrated products.
• Familiarity with ELD related rules and regulations.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak at technical and conversational levels.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Demonstrated strong resourcefulness, creativity, and problem-solving skills.
• Adaptability and ability to thrive in a fast-paced, dynamic work environment.
• Experience in direct customer interaction, incident response, and participation in a rotational after-hours/on-call support cadence is essential. 
  
  

An ideal candidate also has:

• Experience with fleet regulatory requirements for compliance.
• Experience in Telematics industry is a plus.
• Data Analysis skills; Python, SQL and Tableau.

About this role:

Renewals are the heartbeat of Samsara’s long-term success. As a Renewals Account Executive for our Mexico Enterprise segment, you will lead the commercial strategy for a portfolio of 20-45 high-value accounts per quarter. This is a high-impact role where you will be responsible for securing favourable renewal terms while minimizing financial attrition, identifying growth opportunities, passing findings and insights back to the business, and closing renewal deals.

Your mission is to balance efficiency with high-touch strategic negotiation, ensuring our Mexico customers continue to see Samsara as their "source of truth" and long term partner for physical operations.

You should apply if: 

• You want to impact the industries that run our world: Your efforts result in real-world impact—helping to keep the lights on, get food into grocery stores, and ensure workers return home safely. You have an innate curiosity about how businesses work, whether you’re diving into the inner workings of a food distribution center or a waste management firm to understand how our technology makes them better.
• You thrive in a competitive arena and play to win: You aren't intimidated by a "save" cycle; you lean into it. You are a creative thinker who can confidently advocate for a customer’s resources at time of renewal and prove why Samsara remains their best-in-class partner. You expect to win because you believe in our value, and you have the grit to defend our footprint against any competitor.
• You are a Master of Prioritization: You know how to triage a book of business, while dedicating deep strategic work to your six-figure "anchor" accounts. You take pride in a clean forecast, and know that deal execution is an essential part of hitting your numbers.  
• You are a Value Architect who builds genuine relationships: You don’t just "process" a contract; you re-confirm the business case. You build trust quickly, and you can articulate ROI to a CFO or operational value to a Fleet Manager with equal fluency.
• You can navigate internal complexity to win as a team: You recognize that sales is a team sport. You are comfortable collaborating with CS, Deal Desk, Legal, and Finance to navigate custom terms and "get to yes" on agreements, all while sharing best practices to help the broader team succeed.
• You want to be with the best: You thrive in a high-performance culture where you are surrounded by top-tier talent. You are looking for a role that challenges you to go farther than you have before, moving with urgency and a growth mindset to secure the revenue that fuels Samsara’s mission.

In this role, you will:

• Own the Mexico Enterprise Market: Act as the primary commercial lead for a portfolio of 50–75 renewals per quarter. You will manage high-touch accounts ranging from 500k+, serving as a dedicated expert on the Mexican business landscape, local competitors, and regional market trends.
• Drive Full-Cycle Commercial Execution: Lead every stage of the renewal process, from initial quoting and complex negotiations to securing internal approvals. You will prioritize 36-month terms to stabilize the partnership and maximize long-term Lifetime Value (LTV).
• Forecast with Precision: Maintain impeccable Salesforce hygiene to ensure your pipeline is a "single source of truth." You will provide leadership with scenario forecasting, clear visibility into territory risks, and data-driven insights that make your outcomes predictable.
• Strategize Across the Account Team: Partner seamlessly with CSMs and AEs to map out expansion opportunities. You will bridge the gap between retention and growth, identifying expansion opportunities while ensuring a frictionless, unified experience for the customer.
• Operate as a Business Owner: Take full accountability for your territory’s health. You don't just manage a list; you proactively solve for churn, advocate for the needs of the Mexico market, and lean into the "owner" mindset to hit and exceed your retention targets.

Minimum requirements for this role:

1. Experience: 2+ years of full-cycle closing or strategic renewals experience, specifically managing Enterprise Mexico accounts.
2. Commercial acumen: Proven track record of managing $3M+ in quarterly quota with deal sizes above $300k.
3. Mexico Market Context: Experience navigating the Mexico business landscape.
4. Negotiation Prowess: Ability to manage multi-stakeholder "save" cycles and handle complex procurement/legal requirements.
5. Operational Excellence: Expert proficiency in Salesforce and a disciplined approach to pipeline management.

About the role:

The Enterprise sales team is responsible for revenue growth in new and existing customers that represent the largest prospective accounts for Samsara by total addressable opportunity.

This is a remote position, open to candidates based in Mexico.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before. 

In this role, you will: 

• Develop Executive-Level relationships within strategic, named accounts.
• Own customer engagements end-to-end, from prospecting and qualification to close.
• Demonstrate excellent solution-based sales process in complex sales campaigns
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years experience in a full-cycle, closing sales role
• Proven track record of consistent quota over-achievement in complex accounts and $500k+ ARR transactions
• Experience handling and owning enterprise deal sizes and C-Level relationships
• Willing and comfortable with strategic outbound prospecting
• Excellent interpersonal skills and demonstrated ability thriving in a dynamic, fast paced environment
• Mexico citizen
• Fluency in both Spanish and English

An ideal candidate also has:

• Experience working with line of business stakeholders (Operations, Finance, IT)
• Awards for top achievement (President’s club, Winner’s circle, Top 10%)
• Passion for the world of operations!

About the role:

Samsara’s Enterprise Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. 

In this role, you will be part of our Customer Success team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship. 

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within. 

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices.

This is a remote position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices.

Minimum requirements for this role:

• 5+ years of experience in a Senior Customer Success, Enterprise Customer Success Manager, Senior Account Management, or Strategic Consulting role. Enterprise SaaS experience preferred.
• Bilingual (Spanish and English) is required
• Strong spoken and written language skills for working with multiple teams and publishing documentation.
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Excellent consultative skills with experience in end to end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.
• Candidate must be based in Mexico.

An ideal candidate also has:

• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving a large and complex customer base in B2B SaaS.
• Thrives in an unstructured, fast-paced, and change-heavy environment.
• Experience working with different countries of the LATAM regions preferred, but not required.

About the Role

Samsara is looking for an experienced Deal Support Quality & Strategy Manager to play a pivotal role in ensuring operational excellence across our Deal Support (Deal Execution + Deal Strategy) organization. TheDeal Support Quality & Strategy Manager will partner with leadership to build, implement, and maintain a quality program that supports the accuracy, efficiency, and consistency of our deal lifecycle processes. You will be responsible for providing feedback and business intelligence to drive continuous improvement and mitigate risk.

The ideal candidate has expertise in quality assurance operations, a keen eye for detail, and experience analyzing data to identify opportunities that have a direct impact on business outcomes. This role will join a team in building mode, and a successful candidate will have a strong bias for action and help create a sustainable quality culture.

This is a remote position open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft.
• You have an innate curiosity about how businesses work: You will learn the ins and outs of complex sales processes and go-to-market operations, and you'll be energized by finding ways to make them more efficient.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
• You are a team player: At Samsara, we help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

• Process Auditing: Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends
• Quality Assurance & Coaching: Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered. Design and support a coaching framework that enables managers to deliver impactful feedback to their teams
• Insight & Analysis: Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights. Deliver data-driven recommendations on service and process quality to Deal Support leadership
• Program Support: Support the Deal Support Quality Program through targeted auditing, designing agile monitoring forms to collect qualitative insights, and leading investigative projects that identify opportunities to improve behaviors, processes, and tools
• Collaboration: Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes and achieve consistent outcomes for quality initiatives
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
• Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
• Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
• Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
• A meticulous attention to detail and a passion for continuous process improvement
• Ability to work independently in a dynamic and fast-paced environment
• Experience leveraging AI tools to automate quality workflows or analyze large datasets

An ideal candidate also has

• Industry-standard quality or process improvement certifications (e.g., COPC, Six Sigma, ASQ)
• Experience incorporating stakeholder feedback (like CSAT or internal surveys) into the quality improvement process
• Experience facilitating calibration sessions with stakeholders to ensure scoring consistency and alignment
• Experience with software used for quality assurance tracking and reporting
• Familiarity with the sales deal lifecycle or a business operations environment is a strong plus
• Experience with Salesforce is preferred, but not required

About the role:

Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email. 

This is a remote position open to candidates based in Mexico City and Metropolitan area. Relocation assistance will not be provided for this role. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services.
• Provide guidance and mentorship to team members to enhance team performance and efficiency.
• Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills.
• Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution.
• Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes.
• Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders.
• Proactively improve customer support processes and contribute to the development of best practices and training materials for the team.
• Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

• 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions.
• Bilingual: Proficiency in English and Spanish is a must.
• Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles.
• Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.
• Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams.
• Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects.
• Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service.
• Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced documentation skills.
• Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies.
• Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business.

An ideal candidate also has:

• Experience supporting telematics systems, ELDs, and hours of service compliance.
• Proven ability to mentor and coach peers to improve team performance and individual growth.
• Data-driven mindset with experience analyzing trends and metrics to inform strategic decisions.
• French fluency or German is a plus.

About the role:

We are seeking a highly organized and proactive Legal Administrative Assistant based in our Mexico City office. This role sits within our global Legal Operations team and will support the administrative function of the entire Samsara legal team by handling a wide range of administrative tasks, ensuring smooth daily operations, and contributing to the legal operations function globally, including in Mexico, the United States, Canada, Europe, and India. The ideal candidate will possess a keen understanding of legal administrative work, great attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. 

This is a hybrid position requiring 3 days per week in our Mexico City office and 2 days working remotely. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Support the administrative function for the Samsara Legal Operations team
• Support legal team request intake queues, ensuring prompt and accurate resolution of inquiries, requests, and tasks
• Provide general administrative support for the entire legal team (including in Mexico, the United States, Canada, Europe, and India), including, but not limited to, redlining contracts, document management, coordination and preparation (filing, signing), general correspondence, and administrative tasks
• Support and improve administrative workflows across the legal team and cross-functionally
• Maintain and organize legal databases and systems
• Manage updates to contractual and policy templates and support related workflows
• Facilitate communication and collaboration amongst the global legal team
• Provide administrative support for special projects and initiatives as needed
• Champion, role model, and embed Samsara’s values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 2+ years of administrative, operations and/or legal support experience
• Excellent verbal and written communication skills in both Spanish and English
• This position will be based in Mexico City and will be a hybrid role – the candidate will be expected to be in the office at least 3 days per week.
• Ability to support US (EST/PST) business hours as needed
• Demonstrated success in managing team inboxes/queues, coordinating tasks, and meeting deadlines within a dynamic work environment
• Excellent attention to detail and organizational skills, with the ability to manage multiple tasks and deadlines with accuracy
• Discretion while handling confidential legal information
• Proficient in Microsoft Office and Google Suite
• Proficient with AI tooling, including designing and improving AI powered workflows
• Bachelor's degree or equivalent experience

An ideal candidate also has:

• In-house, technology company, law firm, or notary public experience
• Legal management and enterprise software experience (i.e., Zendesk, Ironclad, Slack, Google Drive, Adobe, Brightflag, etc.)
• Knowledge of legal terminology, practices, and documentation
• Exceptional communication and interpersonal skills, with a focus on team collaboration
• Adaptability and a proactive mindset to navigate changing priorities and thrive in a fast-paced, innovative environment
• Ability to work independently and as part of a team in a fast-paced environment
  
  #LIHybrid

About the Role

The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s go-to-market strategy. This includes hunting for leads, mapping enterprise accounts, and building demand for Samsara’s full line of products. This role is ideal for individuals looking to develop enterprise technology sales skills and to advance their careers. Successful ADRs earn accelerated commissions and head down the path for promotion into closing roles. You will work closely with top-tier executives and will see up close how sales organizations succeed. 

This is a hybrid position based in our Mexico City office.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. Successful ADRs can see promotion to a closing role in two years or less.
• You love talking to people: In this role you will average 80+ calls to prospective customers daily.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You treat rejection as a learning experience: In this role, you will get hung up on and you will get told no. You need to have resilience to pick up the phone again and again to sell Samsara’s mission.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before

Minimum requirements for the role:

• High level of interest in the IoT space
• Excitement around growing a sales career
• Comfortability in a dynamic, customer facing environment
• Previous cold calling experience
• Motivation to be in a goal-oriented, quota-carrying role
• Excellent interpersonal skills
• Ability to communicate with a high degree of clarity and professionalism in English (both verbally and in writing) to build rapport and effectively resolve inquiries for our US customer base.

#LI-Hybrid

THE ROLE

Sourcing Manager, Apparel

We are seeking a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers. 

The Sourcing Manager, Americas/Apparel will focus on sourcing opportunities in Mexico, Central America, and South America but is not limited to these regions. This role is critical to optimizing Quince’s supply chain by re-sourcing existing products with long lead times and high logistics costs, as well as identifying and launching new products from the Americas region to drive business growth. The Sourcing Manager will be responsible for scouting potential suppliers, pitching them on Quince’s business model, conducting cost analyses for key products, and onboarding suppliers into our fast-paced supply chain. Additionally, they will ensure supplier continuity, conduct periodic business reviews, and drive operational efficiencies.

This role is pivotal to Quince’s continued growth and success. Enabling Americas Sourcing to its full potential will drive faster lead times, lower logistics costs, and greater alignment with our Made-to-Consumer (MTC) model.

Responsibilities:

• Develop and execute a category supply chain strategy, including multi-sourcing for the Apparel (womens/mens/kids) segment, across knits and wovens
• Identify, vet, and onboard supplier partners, coaching them to operate within Quince’s rapid replenishment, M2C (Made-to-Consumer) model.
• Train suppliers on Quince OS, including operational efficiency (rapid lead times, consumer focus), financial modeling (high ROIC), and technical capabilities (Vendor Portal).
• Product Expansion: Collaborate with Merchants and Product Development teams to introduce new styles and colors approved through our NPC process.
• Drive Operational Excellence:
• Ensure high-quality standards (<0.5% defect rate).
• Optimize supply chain for speed and accuracy (Replenishment Lead Time < 14 days).
• Maintain inventory availability (>99% in-stock).
• Improve margin accretion through cost efficiencies and strategic sourcing.
• Conduct Monthly/Quarterly Business Reviews with supplier management, analyzing strategy, performance highlights, and areas for improvement.

Qualifications

Required: 

• 8+ years of experience in Strategic Sourcing, Procurement, or Supplier Management with major U.S.-based retailers.
• Established factory partnerships within knits apparel across the Americas (Mexico, Central America, South America) and/or Asia (including India, South Asia, Southeast Asia, and China, where relevant).
• Passion for product development with a track record of leveraging vendor expertise to design, cost-engineer, and bring products to market.
• Strong general management (GM) mindset, with experience in lean manufacturing, just-in-time (JIT) processes, and supply chain optimization.
• Highly organized, detail-oriented, and analytical, with a strong focus on execution, problem-solving, and process improvement.
• Natural connector who builds and maintains strong relationships between internal teams and supplier partners to drive collaboration and shared success.
• Proactive and assertive, with the ability to self-manage in a remote/home-office setting while staying closely connected to the broader organization.
• Excellent communicator, with strong written, verbal, and presentation skills to influence and align stakeholders.
• Bachelor’s degree preferred.

THE ROLE

Production Manager  

The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers. 

As a Production Manager, you will be responsible for creating great vendor experience, and driving initiatives with vendors shortening the lead time and ensuring vendors are delivering on time to keep our in stock high. You will report to the regional head of production and will work cross-functionally with our global-based sourcing team and logistics team.

Responsibilities

• Conduct end to end lead time production assessments and implement key initiatives to measure and drive shorter production lead time - enhance efficiency and effectiveness. 
• Explore cost savings opportunities within the production, ensuring efficient utilization of time and resources. 
• Work closely with the materials sourcing team, inventory planning team, overseeing production efficiency to optimize supply chain operations. 
• Manage strategic partnerships with vendors, ensuring great experience working with Quince and that they're compliance with the company's needs and demands. 
• Manage suppliers on time delivery metrics to hit 95% OTD with every supplier within your responsibility
• Secure production management system adherence by vendors at all times
• Able to work with vendors and engineers to achieve data quality standards and become expert in using internal tools and portals to achieve results 
• Able to work with cross-functional team, collate information (in a scalable way) to drive vendor performance, ensuring best customer experience
• Conduct Quarterly Business Reviews with management of each partner Strategy, Business Highlights, Performance, Areas for improvement

Qualifications

Required: 

• 10 years of Sourcing or Procurement, deep understanding of Suppliers' end to end production processes 
• Operating with major China / US-based online retailers (M2C) 
• Strong network with partner factory in sourcing for Apparel and Home
• GM mindset with a supply chain background and manufacturing (lean/ JIT) experience 
• Highly organized, detail-oriented and analytical with focus on execution, problem solving, improving processes and brand enhancement. 
• Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges. 
• Excellent written and verbal communication, presentation, and interpersonal skills 
• Bachelor's Degree, preferred.

Pay Range: 

Workplace Experience Manager 

Who We Are

We’re a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

Location: Mexico City

The Mexico City office is located in the Polanco district of CDMX, where our cross-functional team assembles to create experiences for Crunchyroll's passionate communities. This position will require flexible travel to offices globally.

About The Role:

We are looking for a Workplace Experience Manager to lead, organize, and coordinate administrative duties and office procedures. This person will play a crucial role in shaping and enhancing the physical and cultural environments where employees work worldwide. They are responsible for overseeing and optimizing various aspects of workplace design, functionality, and amenities to foster productivity, collaboration, and employee satisfaction. This role is responsible for fostering a healthy, safe, and enjoyable environment at Crunchyroll for both employees and guests. This person must be tech-savvy, possess excellent interpersonal skills, and is not afraid to roll up their sleeves to get the job done. Ultimately, their role is pivotal in promoting a positive and supportive work environment that contributes to organizational success and employee well-being on a global scale.

A Day In The Life of Our Workplace Experience Manager:

• Ensuring that employees and managers have the required safety training and are consistently working in a safe manner; developing and implementing safety programs to prevent accidents and injuries.
• Ensuring that the workplace complies with federal, state, local, and company policies and regulations related to safety and facilities.
• Proactively engaging closely with key partners in business and externally to provide transparency and best practices on emerging trends, risks, and issues related to safety and facilities.
• Management of all facilities focused on vendor relationships (including in-office catering, snack and beverage services, janitorial, property management, security, and more).
• Management of office budgets for (drinks, catering, office events, holiday parties, swag, etc).
• Responsible for improving and maintaining the office facilities, including furniture, kitchen area, meeting rooms, and general office open areas.
• Overseeing office supply inventory.
• Lead and schedule routine maintenance and repair of the workplace, office equipment, gym, and assist IT with technology for the office.
• Provide support to the Workplace Experience Team for build-outs, moves, physical space projects, and space planning.
• Assist in coordinating projects related to the opening of new offices globally, including site selection, lease negotiations, space planning, and ensuring the office environment meets company standards.
• Manage ongoing upkeep and renovations of existing offices to maintain a consistent and high-quality workplace experience across all locations. This includes coordinating with cross-functional teams, vendors, and stakeholders to ensure the timely and efficient execution of office-related projects.
• Recommend and implement office improvements to enhance our culture and employee wellness.
• Support PeopleOps and IT teams as needed.
• Work together with our global People Team for company social events, off-sites, and all-hands meetings
• Design and implement creative ways to remind employees of how we embody our mission statement.
• Serve as the main point of contact for physical space and service-related needs throughout the office.

About You:

• Bachelor’s degree (Licenciatura) or equivalent work experience
• Ability to communicate effectively both in Spanish and English, both verbally and in written form
• 5+ years of demonstrated ability in facilities and workplace management experience.
• Working knowledge of architectural, electrical, and mechanical systems, leases, contracts, and related documents.
• Knowledge of emergency/crisis management for building operations.
• Track record in fiscal management and experience preparing and monitoring budgets.
• Adaptable and able to thrive in a fast-paced environment.
• Ability to solicit buy-in from key stakeholders spread across locations globally.
• Ability to act as a flexible and innovative team player with a roll-up-the-sleeves demeanor and a hands-on approach
• Tech-savvy, ideally with knowledge in G-Suite.

Useful Skills

• Subject matter expertise in the areas of flexible work, future of work, and employee experience. 
• Experience with translating a company’s unique DNA and culture into meaningful employee experiences and workplace design.  
• Advanced knowledge of corporate real estate practices, including lease negotiation, capacity planning, construction, vendor and portfolio management with fiduciary discretion, design, and corporate sustainability in mind
• Progressive experience supporting an internationally distributed workforce across large and small offices and remote locations with a proven history of building and implementing a scalable system of standard operating procedures.
• Solid planner, program designer, and project manager; experience with organization-wide implementation 
• Knowledge of industry standards and safety protocols, including local regulatory requirements NOM/STPS/Protección Civil, with prior leadership experience in incident management and emergency/crisis response efforts.
• Experience in managing both a globally distributed team and a workplace portfolio, including new site selection, budgeting, office operations, vendor management, and health & safety compliance. 

Additional Skills:

• Ability to solve problems that are new (no precedent or policy – yet); manage difficult issues while keeping an eye to the future
• Excellent interpersonal and communication skills to interact with executives, managers, and employees while building a climate of trust and collaboration
• Advanced analytical and problem-solving skills. Ability to use metrics  to assess organizational and employee needs, evaluate feedback, and translate those into actionable recommendations to improve the work environment
• Strong cross-functional collaborator and influencer; Ability to navigate complex issues while promoting solutions-oriented approaches and advocating change.
• Experience with developing and leading a service-oriented team culture, known for high craft and execution 
• Experience in highly decentralized decision-making environments; experience in achieving objectives through others
• A core values steward and champion, with a deep commitment to inclusion and diversity. 

Benefits: Mexico City

• Financial & Perks: Competitive salary and exceptional, above-market benefits.
• Health & Well-being: Comprehensive medical, dental, and life insurance coverage.
• Time Off: Generous time off for rest, personal care, and family needs.
• Culture: Join a team of fun, passionate, and highly skilled co-workers.
• Plus: Many more great perks!

Questions about Crunchyroll's hiring process? Please check out our FAQ

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com accounts. If you have any questions of the authenticity of a Crunchyroll job offer, please contact recruiting@crunchyroll.com before giving away any information.

About Crunchyroll

Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.

 Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast. 

The Crunchyroll app is available on over 15 platforms, including all gaming consoles.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Position Overview

The Corporate Travel & Expense (T&E) Program Manager is responsible for managing and evolving Vonage’s global T&E programs.  This role is responsible for ensuring efficient operations, strong internal controls, and a high-quality employee experience, while supporting ongoing program enhancements and global scalability and sustainability objectives 

Key Responsibilities

• Program Management: Day-to-day oversight of the global T&E program, including policy governance, tools administration, and process improvement initiatives

• Expense Operations: Monitor expense audit activity, manage exception queues, and ensure timely payment and clearances

• Corporate Card Program: Serve as program administrator, overseeing card issuance, account maintenance, and issue resolution; serve as liaison between cardholders and the issuing bank

• Purchasing Card (P-Card) Program: Oversee the departmental p-card program, ensure proper usage, controls, and compliance.

• Vendor & Platform Management: Act as system administrator and primary point of contact for relationships with travel management company, expense platform, and compliance tools

• Policy & Compliance: Maintain and update T&E policies, including periodic reviews, communication of changes and training

• Reporting & Analytics: Build and deliver regular reporting on travel spend, policy adherence, and program KPIs to finance leadership and key stakeholders

• System & Process Improvement: Drive process improvement initiatives to streamline processes, improve efficiency, improve user experience, and compliance across T&E workflows

Qualifications

• Bachelor’s degree

• Experience in corporate travel management, procurement, or strategic sourcing preferred.

• Understanding of global travel operations, supplier negotiations, and contract management.

• Experience managing travel platforms and relationships with vendors.

• Advanced analytical and financial management skills.

• Excellent communication, stakeholder management, and leadership abilities.

• Proficiency in travel and expense systems (e.g., SAP Concur, FCM, Oversight, or similar platforms).

Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity.

#LI-JS3

THE ROLE

Sourcing Manager, Americas (Footwear and Accessories)

We are seeking a Senior Sourcing Manager to join our growing team. The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers. 

The Sourcing Manager, Americas will focus on sourcing footwear & leather goods in Western Hemisphere (Mexico, Dominican Republic, USA, among others), with an emphasis on nearshoring strategies for lead time reduction. This role is critical to optimizing Quince’s supply chain by re-sourcing existing products with long lead times and high logistics costs, as well as identifying and launching new products from the Americas region to drive business growth. The Sourcing Manager will be responsible for scouting potential suppliers, pitching them on Quince’s business model, conducting cost analyses for key products, and onboarding suppliers into our fast-paced supply chain. Additionally, they will ensure supplier continuity, conduct periodic business reviews, and drive operational efficiencies.

The Sourcing Manager will be responsible for:

• Scouting and vetting potential suppliers in Western Hemisphere
• Pitching Quince’s business model to key manufacturing partners.
• Conducting cost analyses for core products to ensure competitive pricing.
• Onboarding and integrating suppliers into Quince’s fast-paced supply chain.
• Ensuring long-term supplier success, conducting periodic business reviews, and driving operational efficiencies.

This role is pivotal to Quince’s continued growth and success. Enabling Americas Sourcing to its full potential will drive faster lead times, lower logistics costs, and greater alignment with our Made-to-Consumer (MTC) model.

Responsibilities

• Develop and execute a category supply chain strategy, including multi-sourcing for the Footwear and Accessories segment (womens/mens/kids), across different product and material types.
• Identify, vet, and onboard supplier partners, coaching them to operate within Quince’s rapid replenishment, M2C (Made-to-Consumer) model.
• Train suppliers on Quince OS, including operational efficiency (rapid lead times, consumer focus), financial modeling (high ROIC), and technical capabilities (Vendor Portal).
• Product Expansion: Collaborate with Merchants and Product Development teams to introduce new styles and colors approved through our NPC process.
• Drive Operational Excellence:
• Ensure high-quality standards (<0.5% defect rate).
• Optimize supply chain for speed and accuracy (Replenishment Lead Time < 14 days).
• Maintain inventory availability (>99% in-stock).
• Improve margin accretion through cost efficiencies and strategic sourcing.
• Conduct Monthly/Quarterly Business Reviews with supplier management, analyzing strategy, performance highlights, and areas for improvement.

Qualifications

Required: 

• 8+ years of experience in Strategic Sourcing (focusing on footwear/accessories, leather goods), Procurement, or Supplier Management with major U.S.-based retailers.
• Established factory partnerships within footwear and accessories across the Americas (Mexico, Central America, South America, DR) and/or Asia (including India, South Asia, Southeast Asia, and China, where relevant to the scope of the category).
• Passion for product development with a track record of leveraging vendor expertise to design, cost-engineer, and bring products to market.
• Strong general management (GM) mindset, with experience in lean manufacturing, just-in-time (JIT) processes, and supply chain optimization.
• Highly organized, detail-oriented, and analytical, with a strong focus on execution, problem-solving, and process improvement.
• Natural connector who builds and maintains strong relationships between internal teams and supplier partners to drive collaboration and shared success.
• Proactive and assertive, with the ability to self-manage in a remote/home-office setting while staying closely connected to the broader organization.
• Excellent communicator, with strong written, verbal, and presentation skills to influence and align stakeholders.
• Fluent Spanish

Preferred: Bachelor’s degree preferred.

Technical Account Manager (TAM)

Hybrid, Bangalore, India

As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges.

The Technical Account Manager (TAM) serves as a trusted technical partner to customers, acting as the primary point of contact for technical guidance, system optimization, and issue coordination after implementation.  The TAM works closely with customer System Administrators and internal teams to understand business processes, ensure effective system configuration, and help customers maximize value from the platform.

Key Responsibilities 

Named Technical Contact

• Serve as the dedicated technical resource for assigned customer accounts
• Partner with customer System Administrators to understand business processes, workflows, and system configurations
• Maintain deep familiarity with each customer’s environment, priorities, and use cases

Product Expertise & Consultation

• Act as a product expert, providing guidance, best practices, and technical consultation
• Translate customer business needs into system configuration and optimization recommendations
• Support customers in understanding platform capabilities, limitations, and tradeoffs

Issue Facilitation & Support Oversight

• Provide oversight and coordination for customer support tickets
• Own or directly manage highly technical or complex issues as needed
• Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
• Analyze support trends and proactively address recurring issues

Readiness & Enablement Management

• Ensure customers are prepared for and leveraging new product features
• Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
• Partner with customers to drive feature adoption aligned to their business goals

Trusted Advisor & Relationship Management

• Run a regular cadence of customer meetings to review:
• Open workstreams and initiatives
• Support ticket status and analysis
• New questions and technical needs
• Open and prioritized issues
• Action items and next steps
• Serve as a trusted consultant, ensuring alignment between customer goals and platform usage
• Advocate for customer needs internally and provide feedback to Product and Engineering teams

You will do well in this role if you…

• become a trusted advisor to customers, hyper-focused on quality and successful adoption 
• always strive to provide exceptional customer experience
• are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
• build positive relationships with peers while working remotely with others across geographies and cultures
• listen continuously,  learning from others and leveraging input
• possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior
• constantly improve your own work methods
• commit to the sustainability/scalability of Legion solutions
• work well as a self-starter in a fluid work environment with limited resources
• are a career driven individual looking to grow in a fast paced startup

Requirements and Qualifications

• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Experience in managing multiple stakeholders and projects with competing priorities
• Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it’s a software, configuration, or user error
• Bachelor's degree or equivalent experience
• Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening
• Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred)

Preferred Qualifications and Skills

• Workforce management (WFM) consulting and integration experience
• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Proven ability to manage changes for business growth minimizing disruption
• Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves
• Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins)

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.

Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. 

Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change.

If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. 

Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://legion.co 

COMPENSATION & BENEFITS

At Legion, we offer competitive compensation and benefits packages to all employees. As a hybrid employer in Bucharest, Romania, pay for positions is determined using local, national, and industry-specific survey data. 

We strive to make competitive offers, allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. 

Benefits include, but are not limited to: 

• Health Benefits
• Paid Time Off and Paid Holidays
• Parental Leave 
• Equity 
• Monthly Wellness Reimbursement
• Monthly Lunch at Legion

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

DISABILITY ACCOMMODATION

For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co 

Technical Account Manager (TAM)

Hybrid, Bucharest, Romania

As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges.

The Technical Account Manager (TAM) serves as a trusted technical partner to customers, acting as the primary point of contact for technical guidance, system optimization, and issue coordination after implementation.  The TAM works closely with customer System Administrators and internal teams to understand business processes, ensure effective system configuration, and help customers maximize value from the platform.

Key Responsibilities 

Named Technical Contact

• Serve as the dedicated technical resource for assigned customer accounts
• Partner with customer System Administrators to understand business processes, workflows, and system configurations
• Maintain deep familiarity with each customer’s environment, priorities, and use cases

Product Expertise & Consultation

• Act as a product expert, providing guidance, best practices, and technical consultation
• Translate customer business needs into system configuration and optimization recommendations
• Support customers in understanding platform capabilities, limitations, and tradeoffs

Issue Facilitation & Support Oversight

• Provide oversight and coordination for customer support tickets
• Own or directly manage highly technical or complex issues as needed
• Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
• Analyze support trends and proactively address recurring issues

Readiness & Enablement Management

• Ensure customers are prepared for and leveraging new product features
• Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
• Partner with customers to drive feature adoption aligned to their business goals

Trusted Advisor & Relationship Management

• Run a regular cadence of customer meetings to review:
• Open workstreams and initiatives
• Support ticket status and analysis
• New questions and technical needs
• Open and prioritized issues
• Action items and next steps
• Serve as a trusted consultant, ensuring alignment between customer goals and platform usage
• Advocate for customer needs internally and provide feedback to Product and Engineering teams

You will do well in this role if you…

• become a trusted advisor to customers, hyper-focused on quality and successful adoption 
• always strive to provide exceptional customer experience
• are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
• build positive relationships with peers while working remotely with others across geographies and cultures
• listen continuously,  learning from others and leveraging input
• possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior
• constantly improve your own work methods
• commit to the sustainability/scalability of Legion solutions
• work well as a self-starter in a fluid work environment with limited resources
• are a career driven individual looking to grow in a fast paced startup

Requirements and Qualifications

• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Experience in managing multiple stakeholders and projects with competing priorities
• Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it’s a software, configuration, or user error
• Bachelor's degree or equivalent experience
• Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening
• Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred)

Preferred Qualifications and Skills

• Workforce management (WFM) consulting and integration experience
• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Proven ability to manage changes for business growth minimizing disruption
• Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves
• Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins)

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.

Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. 

Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change.

If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. 

Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://legion.co 

COMPENSATION & BENEFITS

At Legion, we offer competitive compensation and benefits packages to all employees. As a hybrid employer in Bucharest, Romania, pay for positions is determined using local, national, and industry-specific survey data. 

We strive to make competitive offers, allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. 

Benefits include, but are not limited to: 

• Health Benefits
• Paid Time Off and Paid Holidays
• Equity
• Monthly Wellness Reimbursement
• Meal Vouchers

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

DISABILITY ACCOMMODATION

For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co 

Technical Account Manager (TAM)

Remote, Mexico

As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges.

The Technical Account Manager (TAM) serves as a trusted technical partner to customers, acting as the primary point of contact for technical guidance, system optimization, and issue coordination after implementation.  The TAM works closely with customer System Administrators and internal teams to understand business processes, ensure effective system configuration, and help customers maximize value from the platform.

Key Responsibilities 

Named Technical Contact

• Serve as the dedicated technical resource for assigned customer accounts
• Partner with customer System Administrators to understand business processes, workflows, and system configurations
• Maintain deep familiarity with each customer’s environment, priorities, and use cases

Product Expertise & Consultation

• Act as a product expert, providing guidance, best practices, and technical consultation
• Translate customer business needs into system configuration and optimization recommendations
• Support customers in understanding platform capabilities, limitations, and tradeoffs

Issue Facilitation & Support Oversight

• Provide oversight and coordination for customer support tickets
• Own or directly manage highly technical or complex issues as needed
• Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
• Analyze support trends and proactively address recurring issues

Readiness & Enablement Management

• Ensure customers are prepared for and leveraging new product features
• Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
• Partner with customers to drive feature adoption aligned to their business goals

Trusted Advisor & Relationship Management

• Run a regular cadence of customer meetings to review:
• Open workstreams and initiatives
• Support ticket status and analysis
• New questions and technical needs
• Open and prioritized issues
• Action items and next steps
• Serve as a trusted consultant, ensuring alignment between customer goals and platform usage
• Advocate for customer needs internally and provide feedback to Product and Engineering teams

You will do well in this role if you…

• become a trusted advisor to customers, hyper-focused on quality and successful adoption 
• always strive to provide exceptional customer experience
• are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
• build positive relationships with peers while working remotely with others across geographies and cultures
• listen continuously,  learning from others and leveraging input
• possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior
• constantly improve your own work methods
• commit to the sustainability/scalability of Legion solutions
• work well as a self-starter in a fluid work environment with limited resources
• are a career driven individual looking to grow in a fast paced startup

Requirements and Qualifications

• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Experience in managing multiple stakeholders and projects with competing priorities
• Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it’s a software, configuration, or user error
• Bachelor's degree or equivalent experience
• Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening
• Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred)

Preferred Qualifications and Skills

• Workforce management (WFM) consulting and integration experience
• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Proven ability to manage changes for business growth minimizing disruption
• Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves
• Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins)

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.

Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. 

Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change.

If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. 

Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://legion.co 

COMPENSATION & BENEFITS

At Legion, we offer competitive compensation and benefits packages to all employees. As a hybrid employer in Bucharest, Romania, pay for positions is determined using local, national, and industry-specific survey data. 

We strive to make competitive offers, allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. 

Benefits include, but are not limited to: 

• Health Benefits
• Paid Time Off and Paid Holidays
• Parental Leave 
• Equity 
• Monthly Wellness Reimbursement
• Monthly Lunch on Legion

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

DISABILITY ACCOMMODATION

For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co 

THE ROLE

Sourcing Manager, Americas (Footwear and Accessories)

We are seeking a Senior Sourcing Manager to join our growing team. The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers. 

The Sourcing Manager, Americas will focus on sourcing footwear & leather goods in Western Hemisphere (Mexico, Dominican Republic, USA, among others), with an emphasis on nearshoring strategies for lead time reduction. This role is critical to optimizing Quince’s supply chain by re-sourcing existing products with long lead times and high logistics costs, as well as identifying and launching new products from the Americas region to drive business growth. The Sourcing Manager will be responsible for scouting potential suppliers, pitching them on Quince’s business model, conducting cost analyses for key products, and onboarding suppliers into our fast-paced supply chain. Additionally, they will ensure supplier continuity, conduct periodic business reviews, and drive operational efficiencies.

The Sourcing Manager will be responsible for:

• Scouting and vetting potential suppliers in Western Hemisphere
• Pitching Quince’s business model to key manufacturing partners.
• Conducting cost analyses for core products to ensure competitive pricing.
• Onboarding and integrating suppliers into Quince’s fast-paced supply chain.
• Ensuring long-term supplier success, conducting periodic business reviews, and driving operational efficiencies.

This role is pivotal to Quince’s continued growth and success. Enabling Americas Sourcing to its full potential will drive faster lead times, lower logistics costs, and greater alignment with our Made-to-Consumer (MTC) model.

Responsibilities

• Develop and execute a category supply chain strategy, including multi-sourcing for the Footwear and Accessories segment (womens/mens/kids), across different product and material types.
• Identify, vet, and onboard supplier partners, coaching them to operate within Quince’s rapid replenishment, M2C (Made-to-Consumer) model.
• Train suppliers on Quince OS, including operational efficiency (rapid lead times, consumer focus), financial modeling (high ROIC), and technical capabilities (Vendor Portal).
• Product Expansion: Collaborate with Merchants and Product Development teams to introduce new styles and colors approved through our NPC process.
• Drive Operational Excellence:
• Ensure high-quality standards (<0.5% defect rate).
• Optimize supply chain for speed and accuracy (Replenishment Lead Time < 14 days).
• Maintain inventory availability (>99% in-stock).
• Improve margin accretion through cost efficiencies and strategic sourcing.
• Conduct Monthly/Quarterly Business Reviews with supplier management, analyzing strategy, performance highlights, and areas for improvement.

Qualifications

Required: 

• 8+ years of experience in Strategic Sourcing (focusing on footwear/accessories, leather goods), Procurement, or Supplier Management with major U.S.-based retailers.
• Established factory partnerships within footwear and accessories across the Americas (Mexico, Central America, South America, DR) and/or Asia (including India, South Asia, Southeast Asia, and China, where relevant to the scope of the category).
• Passion for product development with a track record of leveraging vendor expertise to design, cost-engineer, and bring products to market.
• Strong general management (GM) mindset, with experience in lean manufacturing, just-in-time (JIT) processes, and supply chain optimization.
• Highly organized, detail-oriented, and analytical, with a strong focus on execution, problem-solving, and process improvement.
• Natural connector who builds and maintains strong relationships between internal teams and supplier partners to drive collaboration and shared success.
• Proactive and assertive, with the ability to self-manage in a remote/home-office setting while staying closely connected to the broader organization.
• Excellent communicator, with strong written, verbal, and presentation skills to influence and align stakeholders.
• Spanish Speaker / Fluent English

Preferred: Bachelor’s degree preferred.

*Candidates submitting a resume in Spanish are kindly asked to provide an English version as well.