The company.

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

Toshiba is seeking an experienced Software Development Manager who will be responsible for leading a department of direct reports that will include 12-14 software developers.

Responsibilities will include guiding and supporting the team throughout the development and successful deployment of new product releases, optimizing development processes and team efficiencies, challenging the team technically and participating in scrum and code reviews, managing capacity and personnel matters plus effectively growing technical skills and evaluating performance with data.

This position requires previous software development experience (writing code in Java) and usage of AI tools to optimize processes. We are looking for someone with extensive people management experience to carry out the responsibilities for project activities across a broad and cross-functional team.

What will you be doing:

• Delivery of high-quality product releases and functionality.
• Managing the performance of the development team ensuring product commitments are met.
• Provide clear prioritization of objectives, timely and appropriate communication, and continuous demonstration of ownership and accountability
• Create a highly collaborative, productive and efficient work environment
• Collaborate closely with product owners
• Enabling the development and support of an innovative product.
• Promote continuous process improvement. Ensuring Agile/SAFe practices are applied and followed.
• Driving the team through scrum participation.
• Reviewing the code to ensure proper coding practices are followed.

Naturally to be successful in this role, you must have and know of:

• BS or Master’s Degree in computer science, software development, or related field.
• +8 years of professional experience. 
• Previous hands-on software development experience with Java.
• Experience of AI: use of Claude Code, Cursor or Codex (Preferred) to generate code, debug code, build workflows, architecture design aspect or automation testing, test scripts.
• Experience in managing software development teams and projects in Agile methodologies.
• People management experience including performance management, motivation, career development and dealing with conflict.
• Ability to demonstrate code review capabilities.
• Full understanding of the software development lifecycle and bring a product to production.
• Fluent in English.
• Good analytic and logical problem solving skills.
• Strong collaborative and teaming skills.
• Excellent communication and collaboration skills, with ability to work effectively with cross-functional teams, stakeholders, and customers.

Preferred skills:

• SAFe experience.
• Understanding of Test Automation and Test-Driven Development.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT)
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

About EssenceMediacom: A Leading WPP Media Brand 

EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve. 

Role Summary and Impact 

• Oversee activations across various Retail Media networks, including but not limited to Amazon, Mercado Libre, Criteo, Rappi, Walmart, etc., implementing necessary optimizations and communicating recommendations to the client to ensure overall objectives are met.
• Maintain excellent relationships with key client and agency stakeholders to maximize opportunities and help them navigate the Commerce activation landscape.
• Ensure ongoing compliance with the guidelines and best practices established by WPP Media.
• Lead the implementation of optimization strategies and multichannel testing.
• Support the team in preparing weekly, monthly, and quarterly campaign performance reports.
• Summarize and interpret key data points, identify trends, and recommend actions to deliver an optimal customer experience.
• Ensure the resolution of technical issues related to media campaigns.
• Stay up to date on changes in market dynamics regarding advertising products, technology, and measurement across programmatic and search partners.
• Ensure accurate reconciliation and billing of campaigns with our internal management platforms.

Skills and Experience 

• Bachelor’s degree in marketing, advertising, or a related field.
• 2 years of experience in biddable media execution, with a strong preference for Retail Media.
• English advanced
• In-depth understanding of Retail Media elements, such as profit margin, inventory levels, forecasting, and planning, to effectively communicate strategic decisions.
• Deep understanding of how different media channels work together and how Retail Media fits into the broader ecosystem.
• Strong drive to understand the retail landscape and the latest trends in media.
• Experience managing and optimizing campaigns across multiple retail platforms (Amazon, Instacart, Walmart, Target, Kroger, Criteo, Google, Meta, etc.).
• Retail Media and Performance Marketing platforms (Amazon DSP, Walmart DSP, Criteo, Google Ads, Meta, etc.).

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

***Proficiency in spoken and written English at an advanced level is required for this role.  #LI-MM1

A day in the life:

The Digital Marketing Project Manager will play an integral part in the overall success of our account team’s delivery and service to our clients, serving as the communications and coordinating hub between team members and the client.  This role will report directly into the Client Experience team,, and will be supported by Power’s Project Management Office (PMO). 

This role will be an exceptional client-facing project manager, skilled at managing and delivering digital marketing deliverables and solutions from inception to completion.  They will become part of a high-performing team that gets client deliverables completed on time, on budget and with the highest standards of quality while working in a dynamic, fast-paced and forward thinking agency environment.  Working closely with clients and account teams, this role will manage multiple concurrent accounts, service lines and multi-disciplinary teams to meet our client’s strategic and tactical marketing objectives.  As a key member of the account team, this role will be proactive, have excellent communication and problem-solving skills, and be confident in your ability to meticulously organize and keep your deliverables moving forward on-time without compromising quality.  They will keep all stakeholders up to date with progress and overcoming all of the inevitable challenges along the way.  

Key Responsibilities:

• Manage multiple concurrent accounts, service lines, deliverables and cross-functional team members via web-based project management software (Asana) and various communication channels
• Create and execute deliverable plans, and revise as appropriate to meet continuously changing needs and requirements
• Oversee all aspects of deliverable management: scope, risk, schedule, quality, and communication to stakeholders’ fullest satisfaction
• Support account calls through detailed recaps, captured action items, Asana task assignments and diligent follow-up on action items
• Evaluate new work requests, identify resources needed, assign individual responsibilities, and schedule action items
• Provide regular updates and progress reports to internal teams and/or client stakeholders
• Conduct risk management and escalate internally within the account team to proactively mitigate issues
• Identify areas for improvement with internal and external processes along with possible solutions

Role Requirements:

• Minimum of three (3) years of experience leading projects and supporting client deliverables in a digital marketing agency environment
• Strong proficiency with Asana as a work management platform
• CAPM, CSM, PMP, PRINCE2, PMI-ACP, or equivalent preferred
• Bachelor’s degree required
• Subject matter familiarity in digital marketing (e.g.: SEO, SEM, Content Marketing, Display, Feeds, Paid Social, Analytics, etc.)
• Able to thrive in fast-paced environments and embrace change
• Professional approach and comfort with conflict management and mediation
• Ability to direct teams effectively in task prioritization and execution as well as facilitation of multiple projects simultaneously within a high-pressure environment
• Excellent diplomatic, interpersonal, negotiation and communications skills with tenacity to solve internal and client problems quickly
• Process driven, highly organized and methodical with excellent time management skills, strong business ethics, and political awareness
• An enthusiastic and committed attitude, flexible problem-solver, open to participate and promote change within the organization
• Self-starter with ability to think independently and work autonomously

Key Performance Indicators (KPIs)

• Consistent adoption of PMO templates and processes
• Documented time savings achieved through PM task/work ownership
• Projects/deliverables completed and delivered on-time

Most Important Things (MITs)

• Ensuring on-time delivery of all supported digital marketing deliverables
• Establishing operational and project management best practices on supported accounts
• Maintaining ongoing communication between the client and account team regarding the status of all projects and deliverables

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Digital Marketing Project Manager will play an integral part in the overall success of our account team’s delivery and service to our clients, serving as the communications and coordinating hub between team members and the client.  This role will report directly into the Client Experience team,, and will be supported by Power’s Project Management Office (PMO). 

This role will be an exceptional client-facing project manager, skilled at managing and delivering digital marketing deliverables and solutions from inception to completion.  They will become part of a high-performing team that gets client deliverables completed on time, on budget and with the highest standards of quality while working in a dynamic, fast-paced and forward thinking agency environment.  Working closely with clients and account teams, this role will manage multiple concurrent accounts, service lines and multi-disciplinary teams to meet our client’s strategic and tactical marketing objectives.  As a key member of the account team, this role will be proactive, have excellent communication and problem-solving skills, and be confident in your ability to meticulously organize and keep your deliverables moving forward on-time without compromising quality.  They will keep all stakeholders up to date with progress and overcoming all of the inevitable challenges along the way.  

Key Responsibilities:

• Manage multiple concurrent accounts, service lines, deliverables and cross-functional team members via web-based project management software (Asana) and various communication channels
• Create and execute deliverable plans, and revise as appropriate to meet continuously changing needs and requirements
• Oversee all aspects of deliverable management: scope, risk, schedule, quality, and communication to stakeholders’ fullest satisfaction
• Support account calls through detailed recaps, captured action items, Asana task assignments and diligent follow-up on action items
• Evaluate new work requests, identify resources needed, assign individual responsibilities, and schedule action items
• Provide regular updates and progress reports to internal teams and/or client stakeholders
• Conduct risk management and escalate internally within the account team to proactively mitigate issues
• Identify areas for improvement with internal and external processes along with possible solutions

Role Requirements:

• Minimum of three (3) years of experience leading projects and supporting client deliverables in a digital marketing agency environment
• Strong proficiency with Asana as a work management platform
• CAPM, CSM, PMP, PRINCE2, PMI-ACP, or equivalent preferred
• Bachelor’s degree required
• Subject matter familiarity in digital marketing (e.g.: SEO, SEM, Content Marketing, Display, Feeds, Paid Social, Analytics, etc.)
• Able to thrive in fast-paced environments and embrace change
• Professional approach and comfort with conflict management and mediation
• Ability to direct teams effectively in task prioritization and execution as well as facilitation of multiple projects simultaneously within a high-pressure environment
• Excellent diplomatic, interpersonal, negotiation and communications skills with tenacity to solve internal and client problems quickly
• Process driven, highly organized and methodical with excellent time management skills, strong business ethics, and political awareness
• An enthusiastic and committed attitude, flexible problem-solver, open to participate and promote change within the organization
• Self-starter with ability to think independently and work autonomously

Key Performance Indicators (KPIs)

• Consistent adoption of PMO templates and processes
• Documented time savings achieved through PM task/work ownership
• Projects/deliverables completed and delivered on-time

Most Important Things (MITs)

• Ensuring on-time delivery of all supported digital marketing deliverables
• Establishing operational and project management best practices on supported accounts
• Maintaining ongoing communication between the client and account team regarding the status of all projects and deliverables

Benefits & Perks:

• Base salary + commission opportunities
• Medical Bonus
• 15 paid vacation days (PTO) per year
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid 
• A one time 400.000 COP Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 17 observed Colombian national holidays + 2 mental health recharge days per year
• Legal benefits like Prima, Cesantias
• Paid Social Security
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Manager, DTC 

Overview 

At SharkNinja, we’re building a best-in-class DTC business that puts the consumer at the center and moves at speed. We’re looking for a commercially driven Manager, DTC Merchandising to own and grow a category like a business. 

This role is accountable for assortment strategy, revenue growth, margin performance, and inventory health across the full commercial lifecycle—from line planning and forecasting through to promotional strategy and digital merchandising. 

You will operate as an end-to-end owner, akin to a General Manager, using data, customer insight, and strong commercial instinct to make decisions, move quickly, and deliver results. 

Key Responsibilities 

Own Category Performance 

• Own and deliver revenue, margin, and inventory targets for your category within the DTC channel  

• Identify risks and opportunities early and take decisive action to course-correct  

• Lead weekly business reviews focused on actions and decisions, not reporting  

Assortment Strategy & Line Planning 

• Define and evolve a role-based assortment strategy (traffic drivers, margin drivers, innovation, exit)  

• Evaluate SKU productivity and make clear recommendations on what to scale, fix, or remove  

• Partner cross-functionally (Product, Supply Chain, Marketing) to shape line plans grounded in consumer demand and commercial opportunity  

Forecasting & Inventory Ownership 

• Own demand forecasts informed by performance trends, market signals, and commercial judgment  

• Partner with Supply Chain and Planning to optimize inventory flow, availability, and risk mitigation  

• Balance growth with inventory health, managing weeks of supply, turns, and stock risk  

Promotional & Pricing Strategy 

• Develop and execute promotional and pricing strategies aligned to revenue and margin goals  

• Evaluate promotional effectiveness, understanding revenue vs. margin trade-offs  

• Lead a test-and-learn approach to continuously improve promotional ROI  

Digital & Site Merchandising 

• Own the end-to-end on-site merchandising strategy to drive conversion, AOV, and revenue  

• Prioritize product visibility and placement based on performance, inventory position, and commercial priorities  

• Optimize category navigation, product storytelling, and bundling to enhance the digital shelf experience  

Data-Driven Decision Making 

• Translate data into clear actions and commercial decisions  

• Leverage insights across sales, conversion, traffic, and customer behavior to inform strategy  

• Build and communicate a strong point of view on performance and what needs to happen next  

What Good Looks Like 

• Operates as an owner of a business, not just a function  

• Makes fast, clear decisions with imperfect information  

• Balances data, customer insight, and commercial instinct  

• Comfortable making trade-offs across revenue, margin, and inventory  

• Proactively identifies issues and acts with urgency  

• Communicates with clarity and conviction, focused on actions and outcomes  

Qualifications 

• 5–8+ years of experience in merchandising, DTC/eCommerce, buying, or category management  

• Strong commercial and financial acumen, including margin, forecasting, and inventory management  

• Experience owning or influencing assortment, pricing, and promotional strategy  

• Highly analytical with the ability to turn data into clear, actionable insights  

• Experience in eCommerce or omnichannel retail environments  

Preferred Experience 

• Direct experience with DTC site merchandising and digital shelf optimization  

• Background in consumer products or hard goods  

• Experience operating in a test-and-learn or experimentation-driven environment  

Title:            Manager, Mexico DC Operations

Reports to:  Vice President, Americas Logistics

Location:       Mexico City, Mexico/Hybrid

COMPANY BACKGROUND/CULTURE

SharkNinja is a relentless innovator in the housewares industry because they sweat the details. They obsess about consumer satisfaction. They build up their company by building up their people. They seize opportunities—individually and collectively—to be competitive with our products and attract the most talented people in the world.

Through an unrelenting focus on solving for consumer’s pain points, SharkNinja has built a loyal and passionate following that continues to garner 5-star ratings on their products.

It’s that unwavering consumer focus that has enabled Shark to become one of the top brands in vacuum cleaners, and for Ninja to become one of the market leaders in the kitchen category.

For more information about SharkNinja, please visit us at:  www.sharkninja.com

KEY RESPONSIBILITIES

The Manager for Mexico DC Operations is a critical member of the Operations team and owner of the 3PL relationships, execution, P&L, future strategy and results. This individual will be responsible for developing and implementing strategies that will deliver extraordinary service to our consumers, while improving cost structures and driving growth.  Additionally, this leader will embody and drive the “maniacally eliminate inefficiencies” objective and mindset.  The Manager Mexico DC Operations will leverage a relentless desire to win and drive continuous improvement ethos that seeks the best solution in order to deliver the world-class results that SharkNinja has consistently generated over the last decade.

Specifically, the Manager US DC Operations will:

• Drive improvement in customer experience associated with SharkNinja B2B and D2C
• Drive improvement in warehousing, KPI’s, handling costs, performance, and customer satisfaction levels across the US.
• Develop and execute warehousing, IB and OB capacity models, and shipping strategies in alignment with sales & marketing strategies and growth plans.
• Build and maintain partnerships with 3PL teams and carriers to drive customer satisfaction, deliver on growth and drive continuous improvement.
• Improve quarterly business reviews with all 3^rd party providers.
• Define and deliver against key metrics for warehousing, fulfillment and shipping.
• Be accountable for Mexico DC Operations spend, processes, initiatives, and results.
• Partner with leaders in other regions to share best practices and drive overall global improvement in DC operations
• Take on additional logistics or operations projects as requested (e.g. D2C fulfillment, IB Transportation, light manufacturing).

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

The ideal candidate will be a dynamic leader with extensive multi-site, proven experience in organizations known for world-class capabilities and will posses a demonstrated track record of success in driving a high satisfaction customer experience. This leader must be a proactive, action-oriented leader with the ability to quickly solve complex problems. Most importantly, this individual must balance the strategic and hands-on requirements of this position with a flexible working style and a proven ability to influence key internal and external stakeholders.

Ideally, this leader will bring:

• Demonstrated functional knowledge and experience in all aspects of DC Operations, leading multiple sites with the ability to work cross functionally.
• Experience in developing a strategic plan for DC Operations that aligns with the corporate strategies and the ability to clearly articulate such a vision.
• Successful track record building DC networks and implementing processes for a rapidly growing company.
• Proven experience in onboarding new 3PL’s and/or standing up new distribution locations.
• Proven experience in using data (KPIs) in a measurable way to achieve specific strategic results that are relevant to the organization. The ideal candidate will have strong analytical skills to develop, measure and improve key performance indicators.
• Experience in programs such as Lean, Six Sigma or other continuous improvement practices and the ability to employ them in the fulfillment environment.
• Experience with Food Grade, Hazardous Materials / Dangerous Goods regulations and compliance.
• Successful track record in working with and through 3^rd party fulfillment and shipping providers to drive operational improvement/efficiency and reduce cost.
• Experience with FTL (full truck load) and LTL (less than truck load) prepaid freight solutions and domestic Mexico Small Parcel Network.
• An entrepreneurial spirit and comfort working in a dynamic, fun, fast-paced environment.
• A team oriented and collaborative approach. Proven results building effective long-term relationships at all levels, internally and externally, and go the extra mile for consumers.
• Ability to communicate for impact, communicating proactively and transparently, listening actively, and speaking respectfully.
• Operate with a strong work ethic and an unrelenting resolve to follow through and meet commitments.
• A demonstrated willingness to learn, roll-up their sleeves and set an example as a “doer.”
• Experience in a private equity sponsored business is a decided plus.
• Experience in Procurement is a decided plus.

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Distribution Management, Supply Chain Management, Engineering or equivalent is required
• Master’s Degree in Business Administration or technical discipline, while not required, is a plus.
• Minimum 7 years of experience retail distribution experience.

OTHER REQUIREMENTS

• Travel Required to local Mexico DCs - up to 75%
• Flexible work schedule to accommodate virtual meetings with other regions

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Senior Account Director, you’ll be responsible for working with clients in the Healthcare division. You will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. As a seasoned business consultant, the Senior Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Director will manage direct reports and lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, you will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. Within the Client Services department, the Senior Account Director will also be responsible for leading key initiatives within the team such as talent acquisition, training or product quality. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented  marketing campaigns.

Responsibilities:

• Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
• Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
• Client Performance & Results: Ensures that at least 75% of their client roster is hitting their goals/forecast targets within the partnership.
• Data-driven Insights: Leverages data and analytics, such as first-party data tools like Google Analytics and Looker Studio, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
• Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
• Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
• Existing Account Manager Support: Shadows and provides coaching and feedback to new hires within the first 90 days and/or existing Account Managers to ensure high product quality and assist in coaching any skill gaps
• Client Portfolio: Manages a diverse set of clients totaling with specific target monthly recurring revenue
• Client Retention: Leads the contract renewal strategy by following the established client renewal process and timelines.  Takes a proactive approach to the process, beginning at least 90 days in advance of the contract expiration date by preparing the  presentation and proposal development alongside the Account Manager to extend client partnerships.  Reviews and analyzes client contracts on a regular basis to ensure goals are on target
• Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships. 
• Own the strategic coaching and development of Account Managers and Resource Team leads, ensuring teams can independently connect channel execution to client business outcomes and confidently lead client conversations
• Elevate client-facing excellence across accounts, coaching teams on storytelling, executive presence, and emotional intelligence to deliver clear, polished recommendations
• Scale team capability and consistency, developing AMs as strategic leaders, reinforcing shared expectations across accounts, and balancing client demands with team capacity to drive sustainable performance.
• Department Operations: Plays an active role in supporting key department initiatives such as recruitment, staffing, training, onboarding and more
• Specialty Focus Area: Identifies a focus area within the department that aligns with the individual’s skill set; Creates a roadmap alongside the Account Manager to enhance and optimize that focus area (e.g., Training, Reporting, Talent Acquisition)
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
• Employ AI technologies to enhance and optimize business processes

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 10+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Strong understanding of paid media, particularly Google Ads and Meta Ads
• Working knowledge of SEO, Analytics, and Creative workflows and deliverables
• Experience speaking to business-level metrics such as LTV:CAC, ROAS, etc.
• Proficiency in establishing goals for clients and validating forecast scenarios to show a path to goal
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

Key Performance Indicators (KPIs)

• Division ETCR or Expansion to Churn Ratio (as established quarterly)
• Division Team Retention Rate of 90%+
• Client Retention Rate of Book of 96%+
• Deliverable timeliness: 95% on time delivery
• NPS for Account Director Portfolio (8 or above)
• MRR: $100k+ monthly revenue

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks:

• Base salary paid in USD + commission opportunities
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Healthcare stipend: $50/month to support your healthcare or insurance costs
• National Holidays + 2 Mental Health Recharge Days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

As an Account Executive for Latin America you will play a key role in supporting Flipp’s growth across Spanish speaking markets. This role focuses on building trusted, long-term partnerships with some of Latin America’s largest retailers, CPG brands, and agencies. We work collaboratively across teams to help partners grow their business through innovative technology, data-driven insights, and strategic consulting. If you thrive in a fast-paced, relationship-driven environment where your ideas can directly shape the future of digital retail, you’ll feel right at home here.

What you'll get the opportunity to do:

• Build and grow strategic partnerships with leading retailers, CPGs, and agencies across Latin America while acting as a trusted business consultant.
• Develop and execute account growth strategies that drive revenue, technology adoption, and long-term partnership success.
• Lead cross-functional initiatives end-to-end, partnering with teams across Insights, Operations, Media, Creative, and Technology to deliver impactful solutions.
• Use shopper data, analytics, and business insights to create compelling business cases, influence decision-making, and identify new growth opportunities.
• Present strategic recommendations and innovative solutions to manager and director-level stakeholders in a dynamic retail environment.

What you'll bring to the team:

• 3–7 years of experience in sales, account management, partnerships, or client success, ideally within CPG, digital media, retail, advertising, or technology.
• Proven ability to build strong client relationships and influence stakeholders through strategic, consultative selling.
• Strong project management and organizational skills, with experience leading multiple initiatives simultaneously.
• Confidence working with data and analytics to uncover insights, measure impact, and support business decisions.
• Exceptional communication and presentation skills, with the ability to simplify complex ideas and inspire action internally and externally.
• A collaborative, team-first mindset and experience working cross-functionally to drive results.
• A proactive, solutions-oriented approach with the ability to navigate ambiguity and solve problems effectively.

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Visual Lead is responsible for achieving store sales & maximizing profitability through Visual Merchandising in partnership with the Visual Manager. The Visual Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Visual Leader 

• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Maintains strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising change in accordance with directive and with partnership of the Visual Manager 
• Effectively plans Visual floor changes with the management team through payroll management and adapting the zone and visual support to the needs of the business. 
• Executes and maintains visual direction from planning through executing to meeting company expectations, budgets, timeline 
• Utilizes reporting tools in partnership with management to identify business opportunities with product placement, outfitting, and stock levels. Makes changes as necessary 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience 
• Partner with management to provide coaching, guidance and direction to Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Operations Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)
• Open and close the store in accordance to visual standards 

Visual Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s guiding principles
• Job Level: Associate

The Visual Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Operations Leader 

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps 
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Champion strong visual standards for the sales floor 
• Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Operations Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner 

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) 

Operations Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s Guiding Principles
• Job Level: Associate

The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Operations and Visual Manager is a member of the store leadership team who deals with ALO’s operational and visual strategy in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations & Visual Leader 

• Oversee and support execution of key operational and visual processes 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Supports a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations and Visual team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching, development of talent, and elevating KPI or results driven communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General/Store Manager 

Flow Experience Leader 

• Oversees the execution of Flow experience deliverables while protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPI’s
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Operations & Visual Manager Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO’s Guiding Principles
• Independent work ethic, time management skills, and personal accountability  
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Operations & Visual Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-4

#li-onsite

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s Guiding Principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s Guiding Principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-3

#li-onsite

About Orium

Orium builds smart, modern commerce solutions that help enterprise brands move faster and stay ahead.

By bringing together AI, data, and composable systems, we create experiences designed for collaboration between people and intelligent agents— helping our clients work more efficiently, adapt quickly, and gain a long-term competitive edge.

With more composable launches than any firm in the Americas and deep expertise across commerce architecture, we partner with leading technology providers to deliver scalable solutions that evolve with our clients and accelerate time to value.

We blend systems thinking, data-driven design, and intelligent delivery, embedding AI and agents into our own teams to move faster, reduce friction, and co-create with greater precision. The result: adaptive, cross-channel experiences that keep our clients ahead of what’s next.

About the Opportunity

Are you passionate about tackling complex technical challenges and building solutions that genuinely move the needle? As a Senior Software Developer at Orium, you'll collaborate with high-profile enterprise clients to shape digital experiences that reach thousands of users daily. Leveraging composable commerce architecture, modern frameworks, and an evolving suite of AI-accelerated development tools, you’ll help lead the next generation of eCommerce experiences.

Reporting to the Manager of Software Development, you’ll play a key role in levelling up our development practices, mentoring teammates, and shaping the future of how Orium builds software. This is a role for a builder, a collaborator, and someone energized by combining technical mastery with emerging AI capabilities to deliver standout work.

Responsibilities

• Support and mentor developers in designing and implementing project work, ensuring high-quality deliverables. 
• Collaborate with designers and Product Managers to estimate, prioritize, and plan work within an Agile framework.
• Maintain transparency by proactively updating stakeholders on progress, risks, and technical decision-making.
• Create clear and maintainable documentation and diagrams that communicate complex solutions to clients and teammates.
• Engage directly with clients to understand requirements, provide updates, and address questions with clarity and professionalism.
• Write clean, efficient, well-documented code following industry best practices.
• Participate in code reviews to uphold high-quality, scalable, and consistent codebases.
• Leverage modern AI-powered and agentic developer tools (e.g., Claude Code, Devin, GitHub Copilot, Codex) to improve velocity, quality, and creativity in problem-solving.
• Evaluate when and how to apply AI-assisted development responsibly, balancing efficiency with sound engineering judgment.
• Explore opportunities to integrate automation and AI into workflows (e.g., test generation, scaffolding, documentation, debugging assistance, architecture exploration).
• Contribute to shaping Orium’s internal adoption of AI for software development and share learnings with the team.

Skills and Qualifications

• 5+ years of industry experience as a full-stack JavaScript developer, with expertise in both front-end and back-end development.
• Experience working with eCommerce or retail POS/OMS systems.
• Strong proficiency in modern web technologies: HTML, CSS, JavaScript, React.js, GraphQL, Next.js, Node.js, Chakra UI, React Query, TypeScript.
• Understanding of responsive design and the nuances of mobile vs. desktop interactions.
• Excellent interpersonal and client-facing communication skills.
• Experience with modern digital and AI-assisted development tools, with an openness to using agentic coding tools to boost development efficiency. 
• Strong critical thinking around the role of AI in development, understanding both the opportunities and limitations as part of the engineering process.
• A mindset of continuous learning, experimentation, and curiosity. 
• An asset if you are bilingual in English and Spanish

Is the Role a Fit for You?

You’ll thrive as a Senior Developer at Orium if:

• You love building. The idea of taking something from concept to functional reality energizes you.
• You crave new challenges and embrace the unknown with curiosity and a can-do attitude.
• You value knowledge-sharing and being part of a team that co-owns outcomes, not lone-wolf heroics.
• You’re excited to use AI-powered tools thoughtfully and strategically to enhance execution, collaboration, and decision-making.
• You naturally spot opportunities to automate, streamline, or improve workflows using modern tooling.

Benefits and Perks

• Flexible schedule of full-time hours with a remote-first setup—focus on results, not where you work.
• Ongoing opportunities for professional development, including certifications, conferences, and in-house mentorship.
• Benefits required by Mexican law, in full compliance with local regulations
• Benefits above the law to support your well-being and quality of life 

Compensation and Hiring Transparency 

• Expected Compensation (Mexico): Compensation will be offered in MXN, aligned with local market benchmarks and the employment model. Final compensation will consider experience, skills, location, internal equity, and business needs.
• Use of AI in Hiring: To keep the process efficient and focused on human connection, we use AI-enabled and automated tools for tasks like candidate communications and scheduling, interview note-taking, and summarizing feedback for hiring teams. Our recruiters and hiring managers review all information, and humans make every hiring decision.
• Vacancy Status: This posting is for an existing vacancy we are actively hiring for.

Performance and Growth Expectations

We emphasize accountability for outcomes, but autonomy in activities. Your work will be measured across a number of data points (peer, leader & project team feedback) and will also be measured on the basis of client and user satisfaction. Your growth path is in your hands— you’ll have ongoing meetings with your leader to help determine your path, but your progress will be based on what you hope to achieve and how you choose to access the resources available to you.

Committed to an Inclusive Workplace

We are committed to fostering an inclusive and accessible workplace. We provide reasonable accommodations throughout the hiring process in accordance with applicable local laws. If you require accommodations, we will work with you to meet your needs.

Committed to Social and Environmental Stewardship

Orium is committed to promoting and working towards a more socially and environmentally sustainable future. All employees are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.

#LI-Remote

About Orium

Orium builds smart, modern commerce solutions that help enterprise brands move faster and stay ahead.

By bringing together AI, data, and composable systems, we create experiences designed for collaboration between people and intelligent agents—helping our clients work more efficiently, adapt quickly, and gain a long-term competitive edge.

With more composable launches than any firm in the Americas and deep expertise across commerce architecture, we partner with leading technology providers to deliver scalable solutions that evolve with our clients and accelerate time to value.

We blend systems thinking, data-driven design, and intelligent delivery, embedding AI and agents into our own teams to move faster, reduce friction, and co-create with greater precision. The result: adaptive, cross-channel experiences that keep our clients ahead of what’s next.

About the Opportunity

As an Engagement Manager at Orium, you will lead the successful delivery of digital commerce and retail technology initiatives for enterprise clients across the Americas (Canada, US, Mexico, LATAM).

On larger, more complex engagements, you will partner closely with a Product Manager who owns product vision and scope, while you own delivery timelines, budget tracking, risk mitigation, and cross-functional team coordination. On other engagements, you will serve as the primary client-facing engagement leader, guiding delivery conversations and ensuring alignment across stakeholders.

This is a client-facing leadership role requiring strong communication skills, delivery discipline, and the ability to navigate complex enterprise environments with confidence.

Responsibilities

Engagement & Client Leadership

• Serve as the primary delivery point of contact for clients, leading conversations related to timelines, budget, risks, and delivery health.
• Build trusted relationships with client stakeholders, proactively managing expectations and navigating complex discussions.
• Facilitate planning sessions and alignment workshops to ensure shared understanding of milestones, dependencies, and delivery commitments.
• Provide transparent reporting on budget tracking, cost variance, and project health indicators.
• Partner closely with Product Managers to ensure scope clarity while maintaining delivery predictability.
• Travel requirement: Occasional travel to client sites across the Americas (US, Canada, or Latin America) may be required — typically once per quarter or less, for short visits of a few days.

Delivery Excellence

• Lead end-to-end project execution from initiation through launch.
• Own budget monitoring, resource alignment, and financial tracking throughout the engagement lifecycle.
• Identify risks early, articulate impact, and drive timely mitigation strategies.
• Guide cross-functional teams (Product, Design, Engineering, QA, Architecture) through Agile delivery frameworks.
• Ensure consistent execution of Scrum ceremonies and delivery best practices.
• Monitor velocity, iteration value, and quality to maintain strong delivery momentum.

Continuous Improvement

• Champion continuous improvement in delivery processes and methodologies across engagements.
• Contribute to strengthening Orium’s delivery maturity and operational excellence.
• Support internal alignment across delivery, product, and client teams to reduce friction and increase impact.

Skills and Qualifications

• 3+ years of experience in project management, delivery management, or client-facing consulting roles within professional services environments.
• Demonstrated success delivering design and development projects — ideally within eCommerce, retail technology, or digital platforms.
• Hands-on experience managing timelines, budgets, risk registers, and cross-functional delivery teams.
• Confident leading client-facing discussions, including challenging conversations around scope, timelines, and budget impact.
• Proven experience working with US or Canadian clients, with strong cross-cultural communication skills.
• Solid understanding of Agile frameworks and modern product development environments.
• Ability to balance structure and adaptability in fast-paced, evolving project environments.
• Fluent in both Spanish and English — written and verbal.
• Familiarity with eCommerce, headless architecture, retail POS/OMS systems, or enterprise digital transformation is an asset.

Is the Role a Fit for You?

You’ll thrive as an Engagement Manager at Orium if:

• You enjoy leading delivery conversations and building trusted client relationships.
• You’re confident managing budgets, risks, and delivery trade-offs in complex environments.
• You can operate both independently and in close partnership with a Product Manager.
• You’re energized by bringing cross-functional teams together and helping them perform at their best.
• You’re proactive, solutions-oriented, and comfortable navigating ambiguity.
• You care deeply about execution quality and predictable outcomes.

Benefits and Perks

• Flexible schedule of full-time hours with a remote-first setup—focus on results, not where you work.
• Ongoing opportunities for professional development, including certifications, conferences, and in-house mentorship.
• Benefits required by Mexican law, in full compliance with local regulations.
• Benefits above the law to support your well-being and quality of life.

Compensation and Hiring Transparency

• Expected Compensation (Mexico): Compensation will be offered in MXN, aligned with local market benchmarks and the employment model. Final compensation will consider experience, skills, location, internal equity, and business needs.
• Use of AI in Hiring: To keep the process efficient and focused on human connection, we use AI-enabled and automated tools for tasks like candidate communications and scheduling, interview note-taking, and summarizing feedback for hiring teams. Our recruiters and hiring managers review all information, and humans make every hiring decision.
• Vacancy Status: This posting is for an existing vacancy we are actively hiring for.

Performance and Growth Expectations

We emphasize accountability for outcomes, but autonomy in activities. Your work will be measured across a number of data points (peer, leader & project team feedback) and will also be measured on the basis of client and user satisfaction. Your growth path is in your hands—you’ll have ongoing meetings with your leader to help determine your path, but your progress will be based on what you hope to achieve and how you choose to access the resources available to you.

Committed to an Inclusive Workplace

We are committed to fostering an inclusive and accessible workplace. We provide reasonable accommodations throughout the hiring process in accordance with applicable local laws. If you require accommodations, we will work with you to meet your needs.

Committed to Social and Environmental Stewardship

Orium is committed to promoting and working towards a more socially and environmentally sustainable future. All employees are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.

#LI-Remote

About the Role

We’re hiring an Installation Services Manager – Mexico to own end-to-end installation outcomes across a hybrid delivery model: internal installers and third-party installation partners. This role will evolve the operating model, establish a performance system, and drive cross-functional execution so customers receive predictable, high-quality deployments at scale.

You’ll work closely with Implementation, Support, Product, Engineering, Finance, and external partners to improve on-time completion, first-time-right quality, and cost-to-serve—while ensuring all installer channels operate to one consistent standard.

What You’ll Do

Own Installation Performance End-to-End

• Define and evolve Mexico’s installation operating model, including service tiers, SLAs, coverage strategy, and decision rules for internal installers vs. partners.
  
  
• Build capacity and demand plans (forecasting, regional coverage, surge planning).
  
  
• Establish and uphold a single set of standards for quality, documentation, and customer experience across all installer channels.
  
  

Drive Execution

• Lead Mexico’s installation intake and prioritization cadence with key stakeholders to ensure the right work is matched to the right resources.
  
  
• Coordinate readiness across Sales, Implementation, Support, Product, and installers to reduce delays, missed appointments, and rework.
  
  
• Partner with Sales and key stakeholders on complex rollouts to align milestones, dependencies, and customer outcomes.
  
  

Build the Quality Improvement Loop

• Own quality enforcement across Mexico: job sheet accuracy, documentation compliance, photo standards, verification processes, and post-install defect reduction.
  
  
• Identify root causes (process gaps, training needs, SOP clarity, tooling issues, hardware readiness) and drive durable cross-functional fixes.
  
  
• Maintain and continuously improve SOPs, checklists, and enablement resources to keep installers and partners current on products and standards.
  
  

Manage and Scale the Installation Partner Portfolio

• Manage day-to-day relationships with installation partners supporting Mexico (overflow coverage, geographic gaps, specialized work).
  
  
• Lead partner onboarding, enablement, and certification to company standards.
  
  
• Drive partner performance through scorecards, corrective action plans, and Quarterly Business Reviews (QBRs).
  
  

Own Escalations and Incident Management

• Lead escalations across quality, scheduling, documentation, and customer experience - regardless of delivery channel.
  
  
• Coordinate triage and cross-functional communication to ensure timely customer updates and prevention actions.
  
  
• Track trends and drive systemic improvements to reduce repeat issues.
  
  

Build Operating Cadence, Reporting, and Cost Visibility

• Define and manage key performance dashboards (on-time completion, first-time-right, rework, cancellations, documentation compliance, escalation aging).
  
  
• Run a consistent operating rhythm (weekly reviews, monthly deep dives, QBR inputs) with clear actions and accountability.
  
  
• Partner with Install Partner Operations and Finance to improve PO/invoice hygiene, cost controls, and payment accuracy.
  
  

What We’re Looking For

• 5+ years of experience in operations, field services, program management, partner/marketplace operations, or customer operations in an environment with fulfillment/dispatch and cross-functional dependencies.
  
  
• Experience designing and running operational mechanisms: forecasting, capacity planning, SLAs, KPI systems, and operating cadences (WBR/QBR).
  
  
• Experience managing third-party partners or service providers, including onboarding, enablement, performance management, and escalation handling.
  
  
• Strong stakeholder management skills—able to drive outcomes across teams without direct authority.
  
  
• Analytical fluency: able to translate data into insights and action (Google Sheets/Excel; Google Slides/PowerPoint).
  
  
• Strong written and verbal communication skills in English.
  
  

Preferred

• Experience with telematics, hardware deployments, fleet operations, or installation quality programs.
  
  
• Experience operating a hybrid delivery model (internal teams + contractors/partners).
  
  
• Spanish fluency and/or experience working with Mexico-based operations.
  
  

What Success Looks Like

• Mexico installations become predictable, with clear SLAs, prioritization rules, and reliable scheduling outcomes.
  
  
• First-time-right quality and documentation compliance improve; rework and post-install issues decline.
  
  
• Escalations resolve faster and recur less due to durable root-cause fixes.
  
  
• Leadership has clear visibility into installation health through consistent reporting and operating cadence.

What You’ll Do

The Retail Development Manager supports the execution of Authentic Brands Group’s retail development strategy in Mexico. Reporting to the Head of Country – Mexico, this role manages relationships with key retail partners and brand licensees, drives brand presence across priority retail accounts, and identifies opportunities to expand distribution and improve brand performance. The role acts as a brand ambassador for Authentic Brands, ensuring brand strategy is clearly communicated and consistently executed within the Mexican retail market.

What you’ll be working on

Retail & Partner Relationship Management

• Develop and maintain strong working relationships with key retail partners across Mexico at local, regional, and national levels.
• Serve as the primary day-to-day contact for retail accounts and brand partners, ensuring alignment with brand strategy and commercial objectives.
• Represent Authentic Brands and advocate for brand partners in discussions with retailers.

Brand Presentation & Commercial Storytelling

• Prepare and deliver professional brand and business presentations to retail partners.
• Clearly communicate brand positioning, category strategy, and growth opportunities in alignment with global brand direction.
• Support retail pitches, line reviews, and seasonal initiatives in collaboration with brand partners.

Retail Landscape & Opportunity Identification

• Maintain a strong understanding of the Mexican retail landscape, including key channels, retailers, competitors, and consumer trends.
• Identify opportunities for brand expansion, improved distribution, and enhanced merchandising.
• Evaluate market potential and realistic distribution opportunities by retailer and channel.

Vendor & Retail Execution Alignment

• Manage and maintain a shortlist of preferred vendors aligned with retailer requirements and brand standards.
• Support brand partners in navigating retailer-preferred vendor structures and expectations.
• Support retail execution, including brand placement, merchandising standards, and seasonal growth opportunities.

Sell-Through & Ongoing Support

• Provide ongoing support to retail partners and brand licensees to help drive sell-through and overall brand performance.
• Share market feedback, retail insights, and performance observations with internal stakeholders and partners.
• Collaborate cross-functionally to ensure consistent brand execution aligned with strategic objectives.

Must Haves:

• Bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent experience).
• 10+ years of experience in retail development, wholesale, brand management, licensing, or commercial roles within fashion, lifestyle, or consumer brands.
• Strong knowledge of the Mexican retail market and established relationships with key retail accounts.
• Proven ability to build relationships, influence stakeholders, and present effectively to retail partners.
• Strong organizational, communication, and time-management skills.
• Ability to manage multiple brands and priorities in a fast-paced, multi-brand environment.
• Willingness and ability to travel within Mexico as required.

About the Role

Motive is seeking a Regional Sales Manager, Enterprise – Mexico to lead and scale our enterprise sales efforts in one of our fastest-growing markets. As an enterprise sales leader, you’ll play a critical role in expanding Motive’s presence across Mexico, driving new business growth, and building a high-performing, execution-focused sales team. You’ll be responsible for selling the value of Motive’s enterprise solutions and delivering measurable business outcomes to our largest and most complex customers.

This is a high-impact role suited for a seasoned leader who thrives on both strategy and execution. You have experience navigating multi-stakeholder sales cycles, coaching and scaling sales teams, and driving consistent revenue growth in B2B environments. You are process-oriented, data-driven, and passionate about building something meaningful in a dynamic, high-growth company.

This is a remote role based in Mexico, with regular travel required to customer sites and internal meetings.

What You'll Do

• Own and drive enterprise new business acquisition across Mexico, with full accountability for pipeline generation, forecasting, and revenue performance
• Lead discovery and strategic selling efforts into complex, high-potential accounts across key industries (logistics, transportation, construction, oil & gas, etc.)
• Build and mentor a growing team of enterprise sellers, setting clear expectations, inspecting performance, and driving accountability
• Collaborate cross-functionally with Marketing, Product, Sales Engineering, and Customer Success to ensure alignment and execution on GTM strategies
• Localize and enhance playbooks, processes, and tools for the Mexican market, leveraging data to drive insights and improvements
• Execute a high-quality sales process from first contact to close, guiding stakeholders through technical, financial, and operational evaluations
• Cultivate strong executive relationships and represent Motive with professionalism and strategic insight
• Stay current on industry trends, competitor moves, and customer needs to provide consultative value throughout the sales journey

What We’re Looking For

• 6+ years of experience in B2B enterprise sales, with 2+ years in a team leadership or regional management role
• Proven track record of consistently meeting or exceeding enterprise sales quotas in long-cycle, complex deal environments
• Strong executive presence, with the ability to influence senior-level stakeholders and lead strategic customer conversations
• Demonstrated success building or scaling regional sales functions in fast-paced, high-growth companies
• Deep understanding of Mexico’s business culture and enterprise buying processes
• A hunter mentality paired with strong process discipline and coaching ability
• Experience in verticals such as transportation, logistics, construction, or industrial technology is highly desirable
• Familiarity with sales tools like Salesforce, Salesloft, Gong, Slack, and other enterprise software platforms

The salary range for this role is $5,000 - $9,500 per month (Gross in USD) 

Hiring Manager: Matthew Sedlacek

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a talented and motivated Senior Software Engineer with accounting and financial experience. This role offers an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for leadership and innovation.

This position is ideal for professionals who began their careers in accounting or finance and later transitioned into software engineering — individuals who now want to leverage that domain expertise to architect and scale technical solutions that solve complex financial challenges in fintech.

As a Senior Software Engineer, you will design, develop, and optimize high-impact systems that power Sezzle’s financial reporting, reconciliation, and automation workflows. You’ll partner closely with cross-functional teams — including Accounting and Finance — to ensure data integrity, streamline financial processes, and build robust, auditable systems that meet enterprise-grade standards.

Your role will extend beyond development. You’ll mentor engineers, shape technical direction, and bring a strong sense of ownership to every project you lead. You should be able to build high-quality, innovative, and fully performing software in compliance with coding standards, technical design, and regulatory best practices.

Compensation:

For this senior development role, with 8+ years of experience, the compensation range is $5,000 - $9,500 USD per month. This range acknowledges the extensive expertise, leadership capabilities, and significant contributions expected at this level, offering a competitive salary to reflect the value of advanced skills and experience.

Interview Process

We believe transparency is important at Sezzle. Regularly providing feedback while setting expectations is part of our culture starting with the interview process. Advancement through each step is not guaranteed.

• Application submitted (you are here)
• Wonderlic test (30-40 min)
• Coding assessment (~1.5 hours)
• Interview with recruiters (30 min)
• Interview with engineers (1 hour)
• Interview with engineering leadership (30-45 min)
• Offer!

What You'll Do: 

• Collaborate with cross-functional teams to enhance and maintain software solutions for financial processes.
• Participate fully in the software development lifecycle, from design through deployment.
• Build new features and products as part of an integrated engineering team.
• Leverage accounting background to identify gaps and improve automation and reconciliation workflows.
• Evaluate and deploy software tools, processes, and metrics.
• Provide support and consulting on software systems usage.
• Ensure compliance with project plans and industry standards.
• Design software applications and features in Golang
• Build reports and automations using Python and SQL.
• Help build out a distributed architecture, creating solutions that work within it, maintaining consistency while scaling highly
• Coordinate with internal company stakeholders to design market winning products
• Develop and collect metrics to drive continuous improvement of existing products
• Deliver high-quality, testable features that meet reporting and compliance standards.
• Mentor other engineering teammates to help elevate their experience and knowledge

What We Look For:

• At least 7 years of full-stack software engineering experience
• Experience bringing new ideas and building consensus on the path forward
• Experience with building and serving REST APIs using Go and Java Python or a similar language.
• BS in Accounting, Computer Science or similar degree, or equivalent work experience.

Preferred Knowledge and Skills:

• Prior experience as an accountant or financial analyst.
• Solid understanding of financial operations such as reconciliation, reporting, and compliance.
• Experience in banking or financial institutions is a plus
• Proficient in multiple programming languages (e.g., Python, Java, Go) and experience with database systems like MySQL or PostgreSQL.
• Familiarity with software engineering tools, software development methodology, and release processes.
• Comfortable using observability platforms like Prometheus, or vendor solutions like NewRelic or Datadog to instrument your code for production monitoring and alerting.
• Familiarity with containerized micro-service architecture deployed with Kubernetes on AWS
• Demonstrated history of delivering commercial APIs and web applications

About You: 

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

Sezzle’s Technology Stack:

• Languages: Golang, Typescript, Python
• Frontend: Typescript - React and React Native
• Backend: Golang
• Database: MySQL, Postgres, Elasticsearch
• DevOps & Cloud: AWS, Kubernetes
• Version Control: Git
• CI/CD: Gitlab
• Testing: Developer-driven, focus on automated unit, integration, and end-to-end tests
• Sezzle is focused on using open source, and we build what we can before buying!

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Equal Employment Opportunity: Sezzle Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other legally protected status. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission.

#Li-remote #Full-time

The salary range for this role is negotiable, the range being $5,000 - $7,500 USD gross per month. 

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a detail-oriented and proactive IT Vendor Management Program Manager to lead the execution of our third-party risk management framework. This role is the backbone of our vendor oversight, ensuring that every partnership—from non-critical services to complex bank integrations—aligns with our high standards for security, compliance, and operational excellence. You will have the authority to manage the vendor lifecycle and ensure our program remains robust under regulatory scrutiny.

Compensation

The compensation range for the role is $5,000 - $7,500 USD GROSS per month as a contractor. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

What You'll Do:

• Standards & Governance: work cross-functionally with IT, Legal, and Compliance teams to establish and maintain third-party risk standards and governance practices.
• Due Diligence & Monitoring: Conduct comprehensive vendor due diligence and ongoing monitoring activities, including evaluating consumer-impact risk, complaint analysis, and confirming privacy and data protection standards.
• Documentation & Reporting: Manage third-party risk documentation and reporting, including maintaining the vendor and data processor inventory, ensuring timely onboarding and offboarding due diligence, and executing periodic compliance reviews.
• Risk Assessment: Execute day-to-day risk assessments to determine vendor criticality and identify inherent risks in categories such as PII handling, BSA/AML, and credit decisioning.
• Collaboration: Work cross-functionally with Legal to ensure effective contracts are in place and with Information Security to validate the technical safeguards of our third-party partners.
• Issue Escalation: Identify, track, and escalate risk events or performance failures to senior leadership and bank partners through established issue-tracking systems.

What We Look For:

• Experience: 7+ years of professional experience in vendor risk management, procurement, or third-party compliance, preferably within the fintech or regulated financial services industry.
• Regulatory Knowledge: Understanding of third-party risk management lifecycle and regulatory guidance (e.g., PCI-DSS, SOC 2, GLBA, and BSA/AML).
• Execution: Proven track record of managing a high volume of vendor assessments and maintaining a state of "audit-readiness" for bank partners and regulators.
• Education: Bachelor’s degree in Business, Finance, Law, or equivalent practical experience.

About You: 

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

#Li-remote #full-time

THE ROLE

Sourcing Manager, Apparel

We are seeking a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers. 

The Sourcing Manager, Americas/Apparel will focus on sourcing opportunities in Mexico, Central America, and South America but is not limited to these regions. This role is critical to optimizing Quince’s supply chain by re-sourcing existing products with long lead times and high logistics costs, as well as identifying and launching new products from the Americas region to drive business growth. The Sourcing Manager will be responsible for scouting potential suppliers, pitching them on Quince’s business model, conducting cost analyses for key products, and onboarding suppliers into our fast-paced supply chain. Additionally, they will ensure supplier continuity, conduct periodic business reviews, and drive operational efficiencies.

This role is pivotal to Quince’s continued growth and success. Enabling Americas Sourcing to its full potential will drive faster lead times, lower logistics costs, and greater alignment with our Made-to-Consumer (MTC) model.

Responsibilities:

• Develop and execute a category supply chain strategy, including multi-sourcing for the Apparel (womens/mens/kids) segment, across knits and wovens
• Identify, vet, and onboard supplier partners, coaching them to operate within Quince’s rapid replenishment, M2C (Made-to-Consumer) model.
• Train suppliers on Quince OS, including operational efficiency (rapid lead times, consumer focus), financial modeling (high ROIC), and technical capabilities (Vendor Portal).
• Product Expansion: Collaborate with Merchants and Product Development teams to introduce new styles and colors approved through our NPC process.
• Drive Operational Excellence:
• Ensure high-quality standards (<0.5% defect rate).
• Optimize supply chain for speed and accuracy (Replenishment Lead Time < 14 days).
• Maintain inventory availability (>99% in-stock).
• Improve margin accretion through cost efficiencies and strategic sourcing.
• Conduct Monthly/Quarterly Business Reviews with supplier management, analyzing strategy, performance highlights, and areas for improvement.

Qualifications

Required: 

• 8+ years of experience in Strategic Sourcing, Procurement, or Supplier Management with major U.S.-based retailers.
• Established factory partnerships within knits apparel across the Americas (Mexico, Central America, South America) and/or Asia (including India, South Asia, Southeast Asia, and China, where relevant).
• Passion for product development with a track record of leveraging vendor expertise to design, cost-engineer, and bring products to market.
• Strong general management (GM) mindset, with experience in lean manufacturing, just-in-time (JIT) processes, and supply chain optimization.
• Highly organized, detail-oriented, and analytical, with a strong focus on execution, problem-solving, and process improvement.
• Natural connector who builds and maintains strong relationships between internal teams and supplier partners to drive collaboration and shared success.
• Proactive and assertive, with the ability to self-manage in a remote/home-office setting while staying closely connected to the broader organization.
• Excellent communicator, with strong written, verbal, and presentation skills to influence and align stakeholders.
• Bachelor’s degree preferred.

THE ROLE

Production Manager  

The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers. 

As a Production Manager, you will be responsible for creating great vendor experience, and driving initiatives with vendors shortening the lead time and ensuring vendors are delivering on time to keep our in stock high. You will report to the regional head of production and will work cross-functionally with our global-based sourcing team and logistics team.

Responsibilities

• Conduct end to end lead time production assessments and implement key initiatives to measure and drive shorter production lead time - enhance efficiency and effectiveness. 
• Explore cost savings opportunities within the production, ensuring efficient utilization of time and resources. 
• Work closely with the materials sourcing team, inventory planning team, overseeing production efficiency to optimize supply chain operations. 
• Manage strategic partnerships with vendors, ensuring great experience working with Quince and that they're compliance with the company's needs and demands. 
• Manage suppliers on time delivery metrics to hit 95% OTD with every supplier within your responsibility
• Secure production management system adherence by vendors at all times
• Able to work with vendors and engineers to achieve data quality standards and become expert in using internal tools and portals to achieve results 
• Able to work with cross-functional team, collate information (in a scalable way) to drive vendor performance, ensuring best customer experience
• Conduct Quarterly Business Reviews with management of each partner Strategy, Business Highlights, Performance, Areas for improvement

Qualifications

Required: 

• 10 years of Sourcing or Procurement, deep understanding of Suppliers' end to end production processes 
• Operating with major China / US-based online retailers (M2C) 
• Strong network with partner factory in sourcing for Apparel and Home
• GM mindset with a supply chain background and manufacturing (lean/ JIT) experience 
• Highly organized, detail-oriented and analytical with focus on execution, problem solving, improving processes and brand enhancement. 
• Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges. 
• Excellent written and verbal communication, presentation, and interpersonal skills 
• Bachelor's Degree, preferred.

Pay Range: 

***Proficiency in spoken and written English at an advanced level is required for this role.

Disclaimer: We're currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reach out to you promptly. However, please keep in mind that this doesn't guarantee immediate placement or communication.

A day in the life:

Responsibilities:

Manage or support in managing paid search campaigns across various industries

• Make daily optimizations and pacing adjustments to campaigns
• Analyze performance data and provide intelligent analysis, interpretation and appropriate action plans based on data driven conclusions
• Help determine client benchmarking and implement optimizations to hit client KPI’s in the quickest time possible
• Keep up your education on industry topics
• Participate in the hiring process ensuring the best resources are selected for the team
• Clearly communicate with internal agency team about client goals, feedback and scheduled workflow
• Improve upon paid media processes and innovation of new strategies and techniques
• Vendor management for new channels and support channels
• Work toward developing into a strategist or account manager
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Requirements:

• Ideally 1-2 years of digital marketing; Agency experience a plus
• Minimum 6 months of experience in search engine marketing. Specifically having experience with bid monitoring and adjustment of paid search campaigns, defining terms and writing effective copy highly relevant and targeted to clients’ core products or services
• Strong Excel skills with clear understanding of advanced Excel features
• Ability to handle multiple tasks in a fast-paced environment and under tight deadlines
• Detail-oriented and organized with strong note taking acumen
• Strong enthusiasm, passion, creativity and commitment to paid media and client work
• Entrepreneurial spirit with passion for knowledge and personal growth

Key Performance Indicators (KPIs):

• $9.5k team-member EBITDA
• Maintain below 10% Client Churn Rate
• 6-8 Accounts

   Most Important Things (MITs):

• Excellence in channel production and account performance
• Cross-channel collaboration
• Internal communication

Benefits & Perks:

• Base salary + commission opportunities
• Medical Bonus
• Fully flex work environment: full-remote, in-office, or hybrid 
• Employee Assistance Program (EAP)
• Paid Social Security
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

About the Role

Motive is looking for a Trial Success Manager (TSM) to lead and operationalize the success of enterprise trials across Mexico. As a TSM, you will serve as the strategic project manager responsible for aligning stakeholders, driving adoption, and ensuring the successful execution of multiple high-impact customer trials simultaneously. You will partner closely with Account Executives, Sales Engineers, and cross-functional teams to showcase the full value of Motive’s platform—laying the groundwork for long-term commercial partnerships.

You will thrive in this role if you are detail-oriented, organized, time-savvy, and passionate about delivering exceptional trial experiences that convert.

What You’ll Do

• Own and lead enterprise trials from kickoff through conclusion, ensuring alignment with customer goals and internal sales strategies.

• Build tailored trial plans that define scope, success metrics, timelines, and stakeholder involvement.

• Project manage multiple trials in parallel, tracking milestones, ensuring timely follow-ups, and proactively resolving blockers.

• Collaborate with AEs and SEs to reinforce commercial value and connect product capabilities with business outcomes.

• Engage key customer stakeholders throughout the trial period to drive usage, insights, and internal advocacy.

• Deliver compelling final trial reviews that summarize performance, ROI, and next steps to support the sales close.

• Continuously improve trial processes, templates, and tools for greater scale and repeatability across the region.

• Leverage systems like Salesforce to maintain real-time visibility into trial pipeline, health, and conversion forecasting.

What We’re Looking For

• 4+ years of customer-facing experience in project management, customer success, sales operations, or technical account management—preferably in a B2B SaaS or logistics tech environment.

• Demonstrated ability to manage multiple complex workstreams with competing priorities.

• Strong communication and interpersonal skills; able to interact confidently with both operational and executive-level stakeholders.

• Deep attention to detail with a focus on accountability, process excellence, and timeline discipline.

• Proven ability to identify risks early and proactively resolve issues that impact project success.

• Experience working with tools like Salesforce, Slack, Google Workspace, and other CRM or PM systems.

• Familiarity with fleet management, logistics, or industrial sectors is a strong plus.

• Comfortable working in a fast-paced, high-performance environment with cross-functional collaboration.

Why Motive

At Motive, you’ll join a mission-driven company that’s redefining safety, efficiency, and automation in the physical economy. You’ll have the opportunity to help enterprise customers discover the true power of our platform—while playing a key role in accelerating commercial success across Mexico.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like AeroMexico, Adidas, Uber, Rappi, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why should you join the Adyen Sales Team?

Sales at Adyen is captured with one phrase: we sell the best to the best. You will have the opportunity to work alongside world-class salespeople and boost your career by being trained through our Adyen Sales Academy. You'll work with world-class merchants, technology, and colleagues while selling the best to the best.

At Adyen, our sales teams take initiatives, allowing them to make an impact from day one and we highly encourage working as a team because winning is more important than ego. Adyen is the place where sales mavericks can take flight.

Being able to tell stories is fundamental to how we operate. Our team is fantastic storytellers when speaking to prospective and current clients to foster excitement about our product and strengthen customer relations. We are looking for a sales manager who will succeed aboard the Adyen rocket ship and take our current successful momentum to the next level of growth through the acquisition of new (Enterprise) merchants in Mexico.

Sounds exciting? Keep reading!

What You’ll do

• Own the sales cycle with our largest merchants - from the prospecting stage to closing deals;
• Creatively drive innovation for merchants in retail, digital, platforms, and financial services;
• Become an expert in selling Adyen's world class financial solutions;
• Partner with technology leaders and solution providers while working closely with our Sales Support, Implementation and Account Management teams.

Who You Are

• You have high levels of energy, love networking, connecting and thrive in hands-on environments;
• Proven experience in an enterprise sales role (3+ years) selling complex solutions; preferably in Payments, Financial Technology or SaaS;
• You are a team player who enjoys working with a global team across different offices, roles, and cultures;
• You are an analytical, strategic negotiator with a commercially driven, goal-getting attitude
• You have the ability to execute, manage time-sensitive tasks in a fast-paced, highly entrepreneurial environment;
• Working in the financial space against large banking institutions is a challenge, so these individuals should be prepared to educate and pitch transparently with a consultative approach;
• You speak native in Spanish and are fluent in English for business communication.

Ready to meet us?

If you are excited about this role, apply by clicking the link below. We can’t wait to meet you!

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Please note that this role is a full-time position in Mexico City (hybrid model of working). It will require a relocation in case you live outside.

Spin es la unidad de negocio de FEMSA que enriquece y simplifica la vida de las personas. Es un ecosistema de soluciones financieras y digitales que genera valor agregado, al ayudar a nuestros usuarios y comunidades a hacer más con su tiempo y dinero.El ecosistema Spin se compone de soluciones simples, ágiles y accesibles que les ayudan a nuestros clientes a resolver necesidades cotidianas y recibir recompensas por ello; como la billetera digital, Spin by OXXO, el programa de lealtad, Spin Premia, y Spin Negocios, que ofrece distintas soluciones para empresas, como NetPay y OXXO PAY. 

Propósito del Rol:

Acelerar el crecimiento del negocio a través de la gestión integral de cuentas estratégicas, donde el reto principal es el  relacionamiento ejecutivo y expansión comercial para maximizar el valor del cliente en Netpay, combinando actividades de Cross-selling y up-selling. Actúa como el puente principal entre las necesidades del mercado, el Socio Comercial y las áreas internas de Netpay.

Responsabilidades:

Gestión & Crecimiento de su portafolio

• Administrar y desarrollar una cartera de cuentas AAA y AA
• Diseñar e implementar estrategias de retención, cross-selling y upselling.
• Asegurar el crecimiento continuo del revenue por cliente.
• Monitorear y generar estrategias para prever y evitar el Churn
• Liderar la gestión de situaciones complejas o incidencias clave.
• Actuar con inteligencia emocional, sentido de urgencia y enfoque en experiencia del cliente

Relacionamiento Ejecutivo

• Construir relaciones sólidas con los tomadores de decisión.
• Navegar organizaciones grandes y alienación con múltiples stakeholders 
• Posicionarse como asesor estratégico del cliente, no solo como proveedor.

Venta Consultiva & Soluciones

• Entender la operación del cliente y proponer soluciones de medios de pago.
• Traducir necesidades de negocio en propuestas de valor claras y diferenciadas.
• Ser el puente entre cliente y equipos internos (producto, operaciones, CX).
• Identificar insights del mercado y oportunidades estratégicas.

Habilidades: 

• Mínimo 5 a 7 años de experiencia comprobable en posiciones de Key Account Management, Ventas Consultivas Corporativas (B2B/B2B2C).
• Industria: Experiencia en soluciones de pago,  Adquirencia o  Banca Corporativa.
• Conocimiento y experiencia comprobable atendiendo el sector de Retail (Fashion, Hogar, Supermercados y autoservicio)
• Madurez Comercial: Acostumbrado a negociar directamente con C-Levels (Directores Generales, CFOs, Directores de Operaciones) y a manejar cuotas de retención y de gran facturación.

Herramientas:

• CRM: Nivel avanzado en gestión de pipeline y registro de actividad (Salesforce, HubSpot, o similares).
• Análisis de Datos: Nivel intermedio/avanzado en Excel (Tablas Dinámicas, cruce de bases de datos) y familiaridad con herramientas de BI.
• Presentaciones: Dominio de PowerPoint / Google Slides
• Licenciatura en Administración de Empresas, Finanzas, Economía, Ingeniería Industrial, Negocios Internacionales o afines.

Hard Skills:

• Conocimiento profundo de modelos de Adquirencia (Tasas de descuento, TPV, Revenue Share, Meses Sin Intereses, Churn Rate).
• Análisis de Datos: Capacidad para leer dashboards transaccionales, identificar tendencias de consumo y traducrilo a QBRs.
• Gestión de Proyectos: Habilidad para coordinar integraciones técnicas básicas entre el cliente y Netpay.

Soft Skills:

• Inteligencia Relacional y Mediación: Fundamental para navegar la relación triangular entre Netpay, el Cliente y  Socios Comerciales.
• Comunicación Ejecutiva: Habilidad superior para crear y presentar QBRs atractivos y con narrativa de datos (Storytelling con datos).
• Resolución de Conflictos: Temple para manejar situaciones de alta presión.

We’re looking for a Shopper Insights Client Associate, who is passionate about Retail, good logical thinking and a pro-active approach to addressing issues head-on.
This role is about doing hands-on work whist learning about and experiencing our unique culture. Working closely with your manager, you will help brands better understand and serve their customers using customer data, helping to contribute to our businesses success. We will give you real responsibility because we know you're capable, and we want you to have the opportunity to showcase your talent and develop your skill set.

What We Expect From You

• Great collaboration with colleagues
• Communication and presentation skills
• Problem solving and hypothesis thinking
• Setting up and onboarding current and new clients, delivering training and support
• Compiling, verifying accuracy and sorting information to prepare source data for our tools
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
• Proactively improving our internal client processes

About the Role:

An expert at initiating, controlling, and delivering successful deployment projects of Motive hardware and software with our highest value customers. In this role, you will create and own the onboarding project along with its metrics for success, including but not limited to Customer Kick Off, Go Live, and CSAT. The Implementation Consultant is a highly skilled project manager and a Motive product expert who uses these skills to guide clients through complex and large onboarding projects while coordinating these efforts with the rest of the Enterprise account team to drive initial adoption as well as to continually train and onboard the customer as they increase the partnership relationship with Motive.

What You'll Do:

• Define and maintain the onboarding program for clients based on our product initiatives
• Define, track and achieve key performance indicators for the onboarding program.
• Owning the implementation process and project planning for assigned accounts which include: successful onboarding and training of the software to drive adoption by new clients.
• Operating as the primary point of contact during the assigned clients onboarding phase for all hardware and software implementations.
• Ensure the timely and successful completion of new client onboarding for all assigned accounts.
• Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule..
• Hosting virtual or in-person group training sessions for new customers.

What we are looking for:

• 4+ years experience in a customer-facing role in a B2B capacity, preferable in trucking, logistics, or fleet management.
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills.
• Excellent interpersonal, communication (both written and verbal), and presentation skills.
• Experience in delivering client-focused solutions based on customer needs.
• Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level.
• BA/BS degree or equivalent work experience preferred.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Digital Marketing Project Manager will play an integral part in the overall success of our account team’s delivery and service to our clients, serving as the communications and coordinating hub between team members and the client.  This role will report directly into the Client Experience team,, and will be supported by Power’s Project Management Office (PMO). 

This role will be an exceptional client-facing project manager, skilled at managing and delivering digital marketing deliverables and solutions from inception to completion.  They will become part of a high-performing team that gets client deliverables completed on time, on budget and with the highest standards of quality while working in a dynamic, fast-paced and forward thinking agency environment.  Working closely with clients and account teams, this role will manage multiple concurrent accounts, service lines and multi-disciplinary teams to meet our client’s strategic and tactical marketing objectives.  As a key member of the account team, this role will be proactive, have excellent communication and problem-solving skills, and be confident in your ability to meticulously organize and keep your deliverables moving forward on-time without compromising quality.  They will keep all stakeholders up to date with progress and overcoming all of the inevitable challenges along the way.  

Key Responsibilities:

• Manage multiple concurrent accounts, service lines, deliverables and cross-functional team members via web-based project management software (Asana) and various communication channels
• Create and execute deliverable plans, and revise as appropriate to meet continuously changing needs and requirements
• Oversee all aspects of deliverable management: scope, risk, schedule, quality, and communication to stakeholders’ fullest satisfaction
• Support account calls through detailed recaps, captured action items, Asana task assignments and diligent follow-up on action items
• Evaluate new work requests, identify resources needed, assign individual responsibilities, and schedule action items
• Provide regular updates and progress reports to internal teams and/or client stakeholders
• Conduct risk management and escalate internally within the account team to proactively mitigate issues
• Identify areas for improvement with internal and external processes along with possible solutions

Role Requirements:

• Minimum of three (3) years of experience leading projects and supporting client deliverables in a digital marketing agency environment
• Strong proficiency with Asana as a work management platform
• CAPM, CSM, PMP, PRINCE2, PMI-ACP, or equivalent preferred
• Bachelor’s degree required
• Subject matter familiarity in digital marketing (e.g.: SEO, SEM, Content Marketing, Display, Feeds, Paid Social, Analytics, etc.)
• Able to thrive in fast-paced environments and embrace change
• Professional approach and comfort with conflict management and mediation
• Ability to direct teams effectively in task prioritization and execution as well as facilitation of multiple projects simultaneously within a high-pressure environment
• Excellent diplomatic, interpersonal, negotiation and communications skills with tenacity to solve internal and client problems quickly
• Process driven, highly organized and methodical with excellent time management skills, strong business ethics, and political awareness
• An enthusiastic and committed attitude, flexible problem-solver, open to participate and promote change within the organization
• Self-starter with ability to think independently and work autonomously

Key Performance Indicators (KPIs)

• Consistent adoption of PMO templates and processes
• Documented time savings achieved through PM task/work ownership
• Projects/deliverables completed and delivered on-time

Most Important Things (MITs)

• Ensuring on-time delivery of all supported digital marketing deliverables
• Establishing operational and project management best practices on supported accounts
• Maintaining ongoing communication between the client and account team regarding the status of all projects and deliverables

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Digital Marketing Project Manager will play an integral part in the overall success of our account team’s delivery and service to our clients, serving as the communications and coordinating hub between team members and the client.  This role will report directly into the Client Experience team,, and will be supported by Power’s Project Management Office (PMO). 

This role will be an exceptional client-facing project manager, skilled at managing and delivering digital marketing deliverables and solutions from inception to completion.  They will become part of a high-performing team that gets client deliverables completed on time, on budget and with the highest standards of quality while working in a dynamic, fast-paced and forward thinking agency environment.  Working closely with clients and account teams, this role will manage multiple concurrent accounts, service lines and multi-disciplinary teams to meet our client’s strategic and tactical marketing objectives.  As a key member of the account team, this role will be proactive, have excellent communication and problem-solving skills, and be confident in your ability to meticulously organize and keep your deliverables moving forward on-time without compromising quality.  They will keep all stakeholders up to date with progress and overcoming all of the inevitable challenges along the way.  

Key Responsibilities:

• Manage multiple concurrent accounts, service lines, deliverables and cross-functional team members via web-based project management software (Asana) and various communication channels
• Create and execute deliverable plans, and revise as appropriate to meet continuously changing needs and requirements
• Oversee all aspects of deliverable management: scope, risk, schedule, quality, and communication to stakeholders’ fullest satisfaction
• Support account calls through detailed recaps, captured action items, Asana task assignments and diligent follow-up on action items
• Evaluate new work requests, identify resources needed, assign individual responsibilities, and schedule action items
• Provide regular updates and progress reports to internal teams and/or client stakeholders
• Conduct risk management and escalate internally within the account team to proactively mitigate issues
• Identify areas for improvement with internal and external processes along with possible solutions

Role Requirements:

• Minimum of three (3) years of experience leading projects and supporting client deliverables in a digital marketing agency environment
• Strong proficiency with Asana as a work management platform
• CAPM, CSM, PMP, PRINCE2, PMI-ACP, or equivalent preferred
• Bachelor’s degree required
• Subject matter familiarity in digital marketing (e.g.: SEO, SEM, Content Marketing, Display, Feeds, Paid Social, Analytics, etc.)
• Able to thrive in fast-paced environments and embrace change
• Professional approach and comfort with conflict management and mediation
• Ability to direct teams effectively in task prioritization and execution as well as facilitation of multiple projects simultaneously within a high-pressure environment
• Excellent diplomatic, interpersonal, negotiation and communications skills with tenacity to solve internal and client problems quickly
• Process driven, highly organized and methodical with excellent time management skills, strong business ethics, and political awareness
• An enthusiastic and committed attitude, flexible problem-solver, open to participate and promote change within the organization
• Self-starter with ability to think independently and work autonomously

Key Performance Indicators (KPIs)

• Consistent adoption of PMO templates and processes
• Documented time savings achieved through PM task/work ownership
• Projects/deliverables completed and delivered on-time

Most Important Things (MITs)

• Ensuring on-time delivery of all supported digital marketing deliverables
• Establishing operational and project management best practices on supported accounts
• Maintaining ongoing communication between the client and account team regarding the status of all projects and deliverables

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Digital Marketing Project Manager will play an integral part in the overall success of our account team’s delivery and service to our clients, serving as the communications and coordinating hub between team members and the client.  This role will report directly into the Client Experience team,, and will be supported by Power’s Project Management Office (PMO). 

This role will be an exceptional client-facing project manager, skilled at managing and delivering digital marketing deliverables and solutions from inception to completion.  They will become part of a high-performing team that gets client deliverables completed on time, on budget and with the highest standards of quality while working in a dynamic, fast-paced and forward thinking agency environment.  Working closely with clients and account teams, this role will manage multiple concurrent accounts, service lines and multi-disciplinary teams to meet our client’s strategic and tactical marketing objectives.  As a key member of the account team, this role will be proactive, have excellent communication and problem-solving skills, and be confident in your ability to meticulously organize and keep your deliverables moving forward on-time without compromising quality.  They will keep all stakeholders up to date with progress and overcoming all of the inevitable challenges along the way.  

Key Responsibilities:

• Manage multiple concurrent accounts, service lines, deliverables and cross-functional team members via web-based project management software (Asana) and various communication channels
• Create and execute deliverable plans, and revise as appropriate to meet continuously changing needs and requirements
• Oversee all aspects of deliverable management: scope, risk, schedule, quality, and communication to stakeholders’ fullest satisfaction
• Support account calls through detailed recaps, captured action items, Asana task assignments and diligent follow-up on action items
• Evaluate new work requests, identify resources needed, assign individual responsibilities, and schedule action items
• Provide regular updates and progress reports to internal teams and/or client stakeholders
• Conduct risk management and escalate internally within the account team to proactively mitigate issues
• Identify areas for improvement with internal and external processes along with possible solutions

Role Requirements:

• Minimum of three (3) years of experience leading projects and supporting client deliverables in a digital marketing agency environment
• Strong proficiency with Asana as a work management platform
• CAPM, CSM, PMP, PRINCE2, PMI-ACP, or equivalent preferred
• Bachelor’s degree required
• Subject matter familiarity in digital marketing (e.g.: SEO, SEM, Content Marketing, Display, Feeds, Paid Social, Analytics, etc.)
• Able to thrive in fast-paced environments and embrace change
• Professional approach and comfort with conflict management and mediation
• Ability to direct teams effectively in task prioritization and execution as well as facilitation of multiple projects simultaneously within a high-pressure environment
• Excellent diplomatic, interpersonal, negotiation and communications skills with tenacity to solve internal and client problems quickly
• Process driven, highly organized and methodical with excellent time management skills, strong business ethics, and political awareness
• An enthusiastic and committed attitude, flexible problem-solver, open to participate and promote change within the organization
• Self-starter with ability to think independently and work autonomously

Key Performance Indicators (KPIs)

• Consistent adoption of PMO templates and processes
• Documented time savings achieved through PM task/work ownership
• Projects/deliverables completed and delivered on-time

Most Important Things (MITs)

• Ensuring on-time delivery of all supported digital marketing deliverables
• Establishing operational and project management best practices on supported accounts
• Maintaining ongoing communication between the client and account team regarding the status of all projects and deliverables

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.

The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.  This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.

Key Responsibilities

Enterprise Technical Enablement & Delivery Leadership

• Serve as the primary senior technical point of contact for enterprise and strategic accounts.
• Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
• Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
• Translate customer business and operational needs into scalable technical architectures and implementation plans.
• Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
• Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
• Establish and disseminate technical best practices across customers and internal teams.
  
  

Customer Success, Program Ownership & Risk Management

• Build and maintain trusted relationships with senior executive and operational stakeholders.
• Support  executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
• Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
• Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
• Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.
• Partner with customers on structured change management strategies to ensure sustained adoption and value realization.

Data-Driven Value Realization & Commercial Impact

• Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.
• Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
• Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.

Cross-Functional Leadership & Professional Services Alignment

• Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
• Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.
• Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
• Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.
• Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.
  
  

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
• Fluency in English and Spanish (both written and spoken) is required.
• Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.
• Proven track record of managing and delivering complex technical initiatives for enterprise customers.
• Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
• Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.
• Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.
• Ability to align technical solutions to strategic business outcomes and ROI.
• Executive-level communication skills with the ability to influence and advise senior stakeholders.
• Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.
• Excellent written and verbal communication skills with a consulting mindset and high attention to detail.
• Experience with contact center technology or customer experience platforms strongly preferred.
• Willingness to travel up to 25–30%.
• Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.

THE ROLE

Sourcing Manager, Americas (Footwear and Accessories)

We are seeking a Senior Sourcing Manager to join our growing team. The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers. 

The Sourcing Manager, Americas will focus on sourcing footwear & leather goods in Western Hemisphere (Mexico, Dominican Republic, USA, among others), with an emphasis on nearshoring strategies for lead time reduction. This role is critical to optimizing Quince’s supply chain by re-sourcing existing products with long lead times and high logistics costs, as well as identifying and launching new products from the Americas region to drive business growth. The Sourcing Manager will be responsible for scouting potential suppliers, pitching them on Quince’s business model, conducting cost analyses for key products, and onboarding suppliers into our fast-paced supply chain. Additionally, they will ensure supplier continuity, conduct periodic business reviews, and drive operational efficiencies.

The Sourcing Manager will be responsible for:

• Scouting and vetting potential suppliers in Western Hemisphere
• Pitching Quince’s business model to key manufacturing partners.
• Conducting cost analyses for core products to ensure competitive pricing.
• Onboarding and integrating suppliers into Quince’s fast-paced supply chain.
• Ensuring long-term supplier success, conducting periodic business reviews, and driving operational efficiencies.

This role is pivotal to Quince’s continued growth and success. Enabling Americas Sourcing to its full potential will drive faster lead times, lower logistics costs, and greater alignment with our Made-to-Consumer (MTC) model.

Responsibilities

• Develop and execute a category supply chain strategy, including multi-sourcing for the Footwear and Accessories segment (womens/mens/kids), across different product and material types.
• Identify, vet, and onboard supplier partners, coaching them to operate within Quince’s rapid replenishment, M2C (Made-to-Consumer) model.
• Train suppliers on Quince OS, including operational efficiency (rapid lead times, consumer focus), financial modeling (high ROIC), and technical capabilities (Vendor Portal).
• Product Expansion: Collaborate with Merchants and Product Development teams to introduce new styles and colors approved through our NPC process.
• Drive Operational Excellence:
• Ensure high-quality standards (<0.5% defect rate).
• Optimize supply chain for speed and accuracy (Replenishment Lead Time < 14 days).
• Maintain inventory availability (>99% in-stock).
• Improve margin accretion through cost efficiencies and strategic sourcing.
• Conduct Monthly/Quarterly Business Reviews with supplier management, analyzing strategy, performance highlights, and areas for improvement.

Qualifications

Required: 

• 8+ years of experience in Strategic Sourcing (focusing on footwear/accessories, leather goods), Procurement, or Supplier Management with major U.S.-based retailers.
• Established factory partnerships within footwear and accessories across the Americas (Mexico, Central America, South America, DR) and/or Asia (including India, South Asia, Southeast Asia, and China, where relevant to the scope of the category).
• Passion for product development with a track record of leveraging vendor expertise to design, cost-engineer, and bring products to market.
• Strong general management (GM) mindset, with experience in lean manufacturing, just-in-time (JIT) processes, and supply chain optimization.
• Highly organized, detail-oriented, and analytical, with a strong focus on execution, problem-solving, and process improvement.
• Natural connector who builds and maintains strong relationships between internal teams and supplier partners to drive collaboration and shared success.
• Proactive and assertive, with the ability to self-manage in a remote/home-office setting while staying closely connected to the broader organization.
• Excellent communicator, with strong written, verbal, and presentation skills to influence and align stakeholders.
• Fluent Spanish

Preferred: Bachelor’s degree preferred.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Senior Paid Social Strategist is responsible for the performance, strategy, and growth of likely our largest paid advertising accounts. He or She is also responsible for the growth of the paid advertising strategists &/or specialists skillsets through coaching, consulting, and being an end-all strategic resource for the team. Through the responsibilities outlined below, the Senior Performance Analyst plays an integral role in the development of the paid advertising offering and retention of its business

Responsibilities:

• Own strategy on 3-5 accounts OR $20k MRR minimum
• Lead and manage paid advertising strategy and initiatives to achieve success
• Spearhead strategic conversations with client and own the paid social client relationship
• Tactfully direct and hold your account teams accountable while maintaining a positive environment
• Lead and facilitate strategic decision making and pivots
• Contribute to development of junior talent by way of collaboration, example setting, and executing on key mentorship moments
• Contribute to execution of campaigns A-Z, including building, optimizing, and reporting when needed
• Own performance and strategy with the collaboration of specialists and or other strategists on allocated accounts
• Push department offering forward through strategic iteration and development, exploration of new techniques and thought leadership to maintain the cutting edge
• Contribute to the development and growth of the paid advertising department where applicable
• Contribute to new business development through service expansion identification, strategic audits and development of paid social pipeline
• Ability to speak to and strategize broader business impact of Paid Social efforts, using additional attribution platforms such as Google Analytics or Shopify
• Display general comprehension of the broader marketing funnel, not just paid social, in order to advocate for paid social when compared to against other channels
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Requirements:

• 3-5 years of experience in paid digital advertising (paid social advertising background preferred)
• Proficiency in Facebook Ads Manager & other emerging social platforms (TikTok, Twitter, Pinterest, etc.)
• Strong attention to detail and time management skills
• Self-starter who thrives in a fast-paced environment
• Proactive, organized, and able to work autonomously
• Understanding of the online advertising industry and social media
• Client Communication & Public Speaking skills
• Experience working with Excel/Google sheets for reporting metrics, including constructing pivot tables

Key Performance Indicators:

• Client Success Rate (hitting client goals)
• Account Growth & Retention
• Product & Strategy Development

Most Important Things (MITs):

• Account Growth & Retention (Results & Sentiment)
• Development of paid strategies for partners and department

Technical Account Manager (TAM)

Hybrid, Bucharest, Romania

As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges.

The Technical Account Manager (TAM) serves as a trusted technical partner to customers, acting as the primary point of contact for technical guidance, system optimization, and issue coordination after implementation.  The TAM works closely with customer System Administrators and internal teams to understand business processes, ensure effective system configuration, and help customers maximize value from the platform.

Key Responsibilities 

Named Technical Contact

• Serve as the dedicated technical resource for assigned customer accounts
• Partner with customer System Administrators to understand business processes, workflows, and system configurations
• Maintain deep familiarity with each customer’s environment, priorities, and use cases

Product Expertise & Consultation

• Act as a product expert, providing guidance, best practices, and technical consultation
• Translate customer business needs into system configuration and optimization recommendations
• Support customers in understanding platform capabilities, limitations, and tradeoffs

Issue Facilitation & Support Oversight

• Provide oversight and coordination for customer support tickets
• Own or directly manage highly technical or complex issues as needed
• Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
• Analyze support trends and proactively address recurring issues

Readiness & Enablement Management

• Ensure customers are prepared for and leveraging new product features
• Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
• Partner with customers to drive feature adoption aligned to their business goals

Trusted Advisor & Relationship Management

• Run a regular cadence of customer meetings to review:
• Open workstreams and initiatives
• Support ticket status and analysis
• New questions and technical needs
• Open and prioritized issues
• Action items and next steps
• Serve as a trusted consultant, ensuring alignment between customer goals and platform usage
• Advocate for customer needs internally and provide feedback to Product and Engineering teams

You will do well in this role if you…

• become a trusted advisor to customers, hyper-focused on quality and successful adoption 
• always strive to provide exceptional customer experience
• are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
• build positive relationships with peers while working remotely with others across geographies and cultures
• listen continuously,  learning from others and leveraging input
• possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior
• constantly improve your own work methods
• commit to the sustainability/scalability of Legion solutions
• work well as a self-starter in a fluid work environment with limited resources
• are a career driven individual looking to grow in a fast paced startup

Requirements and Qualifications

• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Experience in managing multiple stakeholders and projects with competing priorities
• Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it’s a software, configuration, or user error
• Bachelor's degree or equivalent experience
• Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening
• Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred)

Preferred Qualifications and Skills

• Workforce management (WFM) consulting and integration experience
• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Proven ability to manage changes for business growth minimizing disruption
• Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves
• Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins)

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.

Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. 

Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change.

If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. 

Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://legion.co 

COMPENSATION & BENEFITS

At Legion, we offer competitive compensation and benefits packages to all employees. As a hybrid employer in Bucharest, Romania, pay for positions is determined using local, national, and industry-specific survey data. 

We strive to make competitive offers, allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. 

Benefits include, but are not limited to: 

• Health Benefits
• Paid Time Off and Paid Holidays
• Equity
• Monthly Wellness Reimbursement
• Meal Vouchers

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

DISABILITY ACCOMMODATION

For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co 

Technical Account Manager (TAM)

Hybrid, Bangalore, India

As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges.

The Technical Account Manager (TAM) serves as a trusted technical partner to customers, acting as the primary point of contact for technical guidance, system optimization, and issue coordination after implementation.  The TAM works closely with customer System Administrators and internal teams to understand business processes, ensure effective system configuration, and help customers maximize value from the platform.

Key Responsibilities 

Named Technical Contact

• Serve as the dedicated technical resource for assigned customer accounts
• Partner with customer System Administrators to understand business processes, workflows, and system configurations
• Maintain deep familiarity with each customer’s environment, priorities, and use cases

Product Expertise & Consultation

• Act as a product expert, providing guidance, best practices, and technical consultation
• Translate customer business needs into system configuration and optimization recommendations
• Support customers in understanding platform capabilities, limitations, and tradeoffs

Issue Facilitation & Support Oversight

• Provide oversight and coordination for customer support tickets
• Own or directly manage highly technical or complex issues as needed
• Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
• Analyze support trends and proactively address recurring issues

Readiness & Enablement Management

• Ensure customers are prepared for and leveraging new product features
• Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
• Partner with customers to drive feature adoption aligned to their business goals

Trusted Advisor & Relationship Management

• Run a regular cadence of customer meetings to review:
• Open workstreams and initiatives
• Support ticket status and analysis
• New questions and technical needs
• Open and prioritized issues
• Action items and next steps
• Serve as a trusted consultant, ensuring alignment between customer goals and platform usage
• Advocate for customer needs internally and provide feedback to Product and Engineering teams

You will do well in this role if you…

• become a trusted advisor to customers, hyper-focused on quality and successful adoption 
• always strive to provide exceptional customer experience
• are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
• build positive relationships with peers while working remotely with others across geographies and cultures
• listen continuously,  learning from others and leveraging input
• possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior
• constantly improve your own work methods
• commit to the sustainability/scalability of Legion solutions
• work well as a self-starter in a fluid work environment with limited resources
• are a career driven individual looking to grow in a fast paced startup

Requirements and Qualifications

• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Experience in managing multiple stakeholders and projects with competing priorities
• Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it’s a software, configuration, or user error
• Bachelor's degree or equivalent experience
• Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening
• Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred)

Preferred Qualifications and Skills

• Workforce management (WFM) consulting and integration experience
• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Proven ability to manage changes for business growth minimizing disruption
• Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves
• Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins)

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.

Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. 

Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change.

If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. 

Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://legion.co 

COMPENSATION & BENEFITS

At Legion, we offer competitive compensation and benefits packages to all employees. As a hybrid employer in Bucharest, Romania, pay for positions is determined using local, national, and industry-specific survey data. 

We strive to make competitive offers, allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. 

Benefits include, but are not limited to: 

• Health Benefits
• Paid Time Off and Paid Holidays
• Parental Leave 
• Equity 
• Monthly Wellness Reimbursement
• Monthly Lunch at Legion

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

DISABILITY ACCOMMODATION

For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co 

Technical Account Manager (TAM)

Remote, Mexico

As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges.

The Technical Account Manager (TAM) serves as a trusted technical partner to customers, acting as the primary point of contact for technical guidance, system optimization, and issue coordination after implementation.  The TAM works closely with customer System Administrators and internal teams to understand business processes, ensure effective system configuration, and help customers maximize value from the platform.

Key Responsibilities 

Named Technical Contact

• Serve as the dedicated technical resource for assigned customer accounts
• Partner with customer System Administrators to understand business processes, workflows, and system configurations
• Maintain deep familiarity with each customer’s environment, priorities, and use cases

Product Expertise & Consultation

• Act as a product expert, providing guidance, best practices, and technical consultation
• Translate customer business needs into system configuration and optimization recommendations
• Support customers in understanding platform capabilities, limitations, and tradeoffs

Issue Facilitation & Support Oversight

• Provide oversight and coordination for customer support tickets
• Own or directly manage highly technical or complex issues as needed
• Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
• Analyze support trends and proactively address recurring issues

Readiness & Enablement Management

• Ensure customers are prepared for and leveraging new product features
• Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
• Partner with customers to drive feature adoption aligned to their business goals

Trusted Advisor & Relationship Management

• Run a regular cadence of customer meetings to review:
• Open workstreams and initiatives
• Support ticket status and analysis
• New questions and technical needs
• Open and prioritized issues
• Action items and next steps
• Serve as a trusted consultant, ensuring alignment between customer goals and platform usage
• Advocate for customer needs internally and provide feedback to Product and Engineering teams

You will do well in this role if you…

• become a trusted advisor to customers, hyper-focused on quality and successful adoption 
• always strive to provide exceptional customer experience
• are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
• build positive relationships with peers while working remotely with others across geographies and cultures
• listen continuously,  learning from others and leveraging input
• possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior
• constantly improve your own work methods
• commit to the sustainability/scalability of Legion solutions
• work well as a self-starter in a fluid work environment with limited resources
• are a career driven individual looking to grow in a fast paced startup

Requirements and Qualifications

• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Experience in managing multiple stakeholders and projects with competing priorities
• Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it’s a software, configuration, or user error
• Bachelor's degree or equivalent experience
• Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening
• Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred)

Preferred Qualifications and Skills

• Workforce management (WFM) consulting and integration experience
• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Proven ability to manage changes for business growth minimizing disruption
• Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves
• Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins)

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.

Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. 

Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change.

If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. 

Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://legion.co 

COMPENSATION & BENEFITS

At Legion, we offer competitive compensation and benefits packages to all employees. As a hybrid employer in Bucharest, Romania, pay for positions is determined using local, national, and industry-specific survey data. 

We strive to make competitive offers, allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. 

Benefits include, but are not limited to: 

• Health Benefits
• Paid Time Off and Paid Holidays
• Parental Leave 
• Equity 
• Monthly Wellness Reimbursement
• Monthly Lunch on Legion

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

DISABILITY ACCOMMODATION

For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co 

About the Role:

We are seeking a creative and highly motivated Content Creator to join WITHIN's Creative Production team in a full-time capacity. If you live and breathe social media, especially platforms like TikTok, and have a knack for creating thumb-stopping, authentic content, this role is for you! You'll be instrumental in bringing our brand(s) to life online, transforming ideas and trends into engaging content, with a strong focus on User-Generated Content (UGC) styles. Reporting to the Post Production Supervisor, you will be a key player in our content creation engine, collaborating across teams to produce timely and relevant social-first content.

Responsibilities include but are not limited to:

• Trendspotting & Ideation: Constantly monitor social media platforms (especially TikTok, Instagram Reels, etc.) to identify emerging trends, sounds, and formats, translating them into actionable content ideas for our accounts.
• Content Creation: Conceptualize, script, shoot, and edit engaging short-form video and static content optimized for various social media platforms, capturing an authentic, often UGC-style, look and feel.
• UGC Focus: Develop and execute strategies to encourage and leverage user-generated content, as well as create brand content that mimics authentic UGC.
• Creative Collaboration: Work closely with the [Social Media Manager / Content Lead] and broader Marketing/Creative teams to align content with campaign goals, brand voice, and platform best practices.
• Basic Editing & Graphics: Perform necessary edits, add text overlays, incorporate trending audio, and utilize basic motion graphics or in-app effects to enhance content and ensure it's platform-native.
• Asset Management: Organize and manage digital assets (raw footage, edited videos, graphics) for social media use, ensuring easy access and archiving.
• Platform Management: Stay updated on best practices, features, and algorithm changes across key social media platforms.
• Performance Awareness: Have a general understanding of what resonates with audiences and contribute insights based on content performance.

Requirements:

• Social Media Native: Proven experience creating engaging content specifically for platforms like TikTok, Instagram Reels, YouTube Shorts. You understand the nuances, trends, and culture of these spaces intrinsically ("chronically online" is a plus!).
• Content Creation Skills: Demonstrated ability to shoot (often with a smartphone) and edit compelling short-form video content.
• Editing Proficiency: Comfortable using mobile editing apps (e.g., CapCut, InShot) and/or basic desktop software (e.g., Adobe Premiere Rush, iMovie, basic Premiere Pro). 
• UGC Acumen: Strong understanding of what makes UGC effective and experience creating content in that authentic style.
• Creative & Agile: Ability to generate creative ideas quickly and adapt to the fast-paced nature of social media trends.
• Collaborative Spirit: Excellent communication skills and ability to work effectively within a team environment.
• Organizational Skills: Ability to manage multiple projects simultaneously and meet deadlines.

Our interview process includes, but is not limited to the following:

• Excel and Typing Test

We offer a competitive hourly wage based on ability level:

• Hourly Rate DOE
• This is a remote role, but you must be based in Mexico.

About the Role: As a Paid Media Manager, you will work closely with our cross-functional strategists, overseeing campaigns across various channels and ensuring the successful execution of all digital marketing initiatives. Your exceptional communication and people management skills will be essential in fostering strong relationships with our clients and guiding our team of strategists towards continued growth and success.

Responsibilities include but are not limited to;

• Manage and mentor a team of one to two cross-functional digital marketing buyers or strategists
• Oversee the planning, execution, and optimization of integrated digital marketing campaigns across various channels (e.g., social media, search, display, etc.)
• Proactively dive into every channel and platform to understand the day-to-day details, driving campaign success
• Develop and maintain strong relationships with clients, ensuring their needs and goals are met and exceeded
• Collaborate with internal teams and external partners to create and implement innovative digital marketing strategies
• Collaborate with global teammates, including North America, to align on media strategy across regions
• Analyze campaign performance data and provide actionable insights to improve efficiency and effectiveness
• Continuously refine and improve internal processes to drive team efficiency and performance
• Stay up-to-date with the latest digital marketing trends, tools, and best practices

Requirements

• 3+ years of hands-on experience on Google Ads and/or Facebook Ads platform running campaigns
• Agency experience highly preferred
• Solid background in digital marketing in multiple channels (e.g., social media, search, display, etc.)
• Proven experience in a managerial or supervisory role
• Exceptional client relationship management, communication, and people management skills
• Strong strategic and analytical thinking, with attention to detail
• Familiarity with digital marketing tools and platforms, such as Google Ads, Facebook Ads Manager, Google Analytics, etc.
• Bachelor's degree in marketing, communications, or a related field
• Fluency in English is required
• Ability to prioritize own and others tasks based on client needs

We offer a competitive salary and benefits based on ability level, including:

• Base salary DOE
• Unlimited vacation policy
• Monthly phone/internet and food stipend
• Health insurance coverage
• Professional Development Program
• This is a fully in-office role. Candidates must be available to work on-site five days a week. (Based in  Mexico City, Mexico)

About the Role:

As a Customer Success Manager - Mexico, you will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico. The CSM ensures that the customer achieves the agreed upon value as promised during the sale. You are accountable to the customer through their entire lifecycle. In addition, the CSM will collaborate with the Implementation Consultant through the rollout, and steer qualified leads to Account Executives to expand Motive’s revenue.

What You'll Do:

• Own a book of business with existing customers for expansion and renewals
• Ensure consistent retention of revenue and renewal of all accounts
• Own adoption, training, and development of best practices
• Maintain high levels of customer satisfaction and nurture client health
• Identify paths for the customer to realize value from the entire Motive platform
• Assist in troubleshooting and solving Tier 2 product support issues
• Handle a large volume of email, chat, and phone conversations
• Work with the sales team and Implementation Consultants to ensure a seamless handoff

What We're Looking For:

• 3+ years prior experience in a customer-facing role
• 2+ years prior experience as a CSM or equivalent (owning a renewal target)
• Bilingual fluency in Spanish and English required
• Ownership of revenue and renewals for a named book of business
• Experience working with accounts based in both Mexico and US a plus
• Ability to build and maintain relationships with clients and their key personnel
• Receptive to feedback, willingness to learn and embrace continuous improvement
• Resilient in capacity to deal with pressure and the demands of a fast-paced workplace
• Ability to plan ahead and be resourceful
• Strong sense of ownership for the product
• Logistics experience is a big plus
• Prior sales experience a plus

About the Role

We are looking for a relentless and strategic Manager, Mexico Partners to build and accelerate our partner ecosystem across the Mexico region. Reporting to the GTM Partnerships team and partnering closely with Mexico Sales leadership, you will be the primary engine behind unlocking indirect revenue streams in this critical market.

This is not a passive maintenance role. We need a builder who is hungry to hunt for new opportunities. You will be responsible for securing and managing critical commercial partnerships (Resellers, Distributors, Integrators) and recruiting the channel partners necessary to transact at scale.

You will sit at the intersection of Sales, Legal, and Strategy, translating our value proposition into streamlined revenue channels for our regional sales team. If you have a gritty, "get it done" mentality and deep experience navigating the intersection of SaaS/Hardware and the Mexican channel market, this is your opportunity to help build a massive vertical at Motive.

Key Responsibilities

1. Regional Partnerships Strategy & Development

• Build the Ecosystem: Identify, recruit, and onboard high-value Resellers, Distributors, Systems Integrators, and Telematics Service Providers to broaden our reach throughout Mexico.
• Drive Revenue: Actively manage partner relationships to drive pipeline generation. You won't just sign partners; you will ensure they are trained, motivated, and selling effectively in the local market.
• Market Mapping: Analyze the local competitive landscape to identify which verticals and regions have the highest need for our Fleet Safety and management solutions.

1. Program Management & Execution

• Own the Region: Lead the strategy and execution for acquiring and maintaining critical partnerships that align with local business practices and commercial norms.
• Strategic Co-Selling & Market Adaptation: Drive joint business planning with top-tier partners to attack key verticals. You will act as the "Voice of the Partner" internally, guiding our Product and Marketing teams to ensure our positioning, pricing, and value proposition resonate with the market.
• Compliance & Operations: Maintain strict compliance with local regulations and business standards, ensuring our price lists, product catalogs, and partner agreements are localized and up-to-date.

1. Internal Enablement & Collaboration

• Bridge the Gap: Serve as the internal subject matter expert (SME) for the Mexico Direct Sales team. Teach them how to use our partners to close deals faster and without friction.
• Cross-Functional Alignment: Work closely with Legal, Marketing, Product, and Finance to ensure our regional offerings are scalable, compliant, and culturally relevant.
• Performance Tracking: Monitor partner performance and contract utilization, reporting KPIs and ROI back to the Director of GTM Partnerships.

What We’re Looking For

• Experience: 5+ years of experience in Business Development, Partnerships, or Channel Sales, with a specific focus on the Mexico region and market.
• The Hunter Mentality: You are proactive. You don’t wait for a lead to drop; you are shaping the requirement beforehand. You are comfortable cold-calling potential partners and navigating complex organizations to find the decision-maker.
• Language & Location: Must be based in Mexico City with the ability to work a hybrid in-office schedule. You must be fluent in Spanish and capable of conducting business negotiations seamlessly in both Spanish and English.
• Channel Fluency: Deep understanding of the Mexican channel landscape, distribution models, and the role of resellers/integrators in B2B sales.
• Industry Background: Experience in SaaS, IoT, Hardware, or the Mobility/Transportation industry is highly preferred. Understanding how to sell physical + digital solutions to commercial fleets is a major differentiator.
• Communication: Ability to distill complex product and program language into simple, actionable advice for sales reps, partners, and executives.
• Analytical Rigor: Proficiency in using CRM tools (Salesforce) to track partner leads, deal registration, and revenue attribution.

Why Join Us?

• Impact: You will be building a revenue pillar from the ground up with high visibility from Executive Leadership.
• Market Opportunity: The logistics and transportation modernization wave in Mexico is massive, and our product is perfectly positioned to capture it.
• Culture: We value builders and owners. You will have autonomy to execute the joint partner strategy developed with Mexico Sales leadership teams.

THE ROLE

Sourcing Manager, Americas (Footwear and Accessories)

We are seeking a Senior Sourcing Manager to join our growing team. The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers. 

The Sourcing Manager, Americas will focus on sourcing footwear & leather goods in Western Hemisphere (Mexico, Dominican Republic, USA, among others), with an emphasis on nearshoring strategies for lead time reduction. This role is critical to optimizing Quince’s supply chain by re-sourcing existing products with long lead times and high logistics costs, as well as identifying and launching new products from the Americas region to drive business growth. The Sourcing Manager will be responsible for scouting potential suppliers, pitching them on Quince’s business model, conducting cost analyses for key products, and onboarding suppliers into our fast-paced supply chain. Additionally, they will ensure supplier continuity, conduct periodic business reviews, and drive operational efficiencies.

The Sourcing Manager will be responsible for:

• Scouting and vetting potential suppliers in Western Hemisphere
• Pitching Quince’s business model to key manufacturing partners.
• Conducting cost analyses for core products to ensure competitive pricing.
• Onboarding and integrating suppliers into Quince’s fast-paced supply chain.
• Ensuring long-term supplier success, conducting periodic business reviews, and driving operational efficiencies.

This role is pivotal to Quince’s continued growth and success. Enabling Americas Sourcing to its full potential will drive faster lead times, lower logistics costs, and greater alignment with our Made-to-Consumer (MTC) model.

Responsibilities

• Develop and execute a category supply chain strategy, including multi-sourcing for the Footwear and Accessories segment (womens/mens/kids), across different product and material types.
• Identify, vet, and onboard supplier partners, coaching them to operate within Quince’s rapid replenishment, M2C (Made-to-Consumer) model.
• Train suppliers on Quince OS, including operational efficiency (rapid lead times, consumer focus), financial modeling (high ROIC), and technical capabilities (Vendor Portal).
• Product Expansion: Collaborate with Merchants and Product Development teams to introduce new styles and colors approved through our NPC process.
• Drive Operational Excellence:
• Ensure high-quality standards (<0.5% defect rate).
• Optimize supply chain for speed and accuracy (Replenishment Lead Time < 14 days).
• Maintain inventory availability (>99% in-stock).
• Improve margin accretion through cost efficiencies and strategic sourcing.
• Conduct Monthly/Quarterly Business Reviews with supplier management, analyzing strategy, performance highlights, and areas for improvement.

Qualifications

Required: 

• 8+ years of experience in Strategic Sourcing (focusing on footwear/accessories, leather goods), Procurement, or Supplier Management with major U.S.-based retailers.
• Established factory partnerships within footwear and accessories across the Americas (Mexico, Central America, South America, DR) and/or Asia (including India, South Asia, Southeast Asia, and China, where relevant to the scope of the category).
• Passion for product development with a track record of leveraging vendor expertise to design, cost-engineer, and bring products to market.
• Strong general management (GM) mindset, with experience in lean manufacturing, just-in-time (JIT) processes, and supply chain optimization.
• Highly organized, detail-oriented, and analytical, with a strong focus on execution, problem-solving, and process improvement.
• Natural connector who builds and maintains strong relationships between internal teams and supplier partners to drive collaboration and shared success.
• Proactive and assertive, with the ability to self-manage in a remote/home-office setting while staying closely connected to the broader organization.
• Excellent communicator, with strong written, verbal, and presentation skills to influence and align stakeholders.
• Spanish Speaker / Fluent English

Preferred: Bachelor’s degree preferred.

*Candidates submitting a resume in Spanish are kindly asked to provide an English version as well.