Hotel Manager Jobs in Mexico.
All active Hotel Manager roles based in Mexico.
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Account Executive LATAM
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Our Mission: Why Lighthouse?
At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.
With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.
Lighthouse Values: Our guiding light
We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment
- Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
- Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
- Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals
We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀
Job Details
- 💼 Revenue Team
- 📍 Mexico
- 🕜 Full-Time - Hyrbid/Remote
What you will do
Following the recent union of The Hotels Network and Lighthouse, we are looking for an Account Executive to expand in Mexico & LATAM.
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success.
Where you will have impact
- Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
- Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
- Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
- Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
- Become an expert in direct channel strategy. Understand how hotels drive direct bookings and reduce OTA dependency. Position The Hotels Network suite as the solution that optimises the guest journey from first visit to confirmed reservation. Know the competitive landscape inside out and articulate clear ROI to revenue and marketing leaders.
- Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.
About our team
You’ll be a key player in our global Revenue team, a vibrant and ambitious group of over 150 professionals spread across 24 countries. We’re the driving force behind Lighthouse’s market expansion. Our team is collaborative, results-obsessed, and passionate about helping hotels succeed. We celebrate wins, support each other through challenges, and provide ample opportunities for you to grow your career within our rapidly expanding organisation.
What's in it for you
- Flexible time off: Autonomy to manage your work-life balance.
- Career development: Workshops, frameworks, and training to maximize your professional potential.
- Impactful work: Shape products relied on by 85,000+ users worldwide.
- Referral bonuses: Earn rewards for bringing in new talent.
Who you are
- 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
- Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
- You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
- Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
- Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
- You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.
- You are fluent in written and spoken English and Spanish.
Diversity, equity, inclusion, and belonging
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.
Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!
Learn more about our careers and recruitment process | Our company and leadership team | Beware of recruitment scams
Ready to apply?
Apply to LighthouseProduct Support Specialist - Implementation
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Our Mission: Why Lighthouse?
At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.
With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.
Lighthouse Values: Our guiding light
We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment
- Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
- Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
- Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals
We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀
Job Details
- 💼 Growth Operations | Customer Operations
- 📍 Mexico City
- 🕜 Remote
- 💰 Compensation
- Salary Range: MXN 330,000.00 - MXN 390,000.00
What you will do #LI-Remote
As a Product Support Specialist, you will be the face of Lighthouse for our customers. You will be an experience-maker, entrusted with building relationships and ensuring our customers get the most value from our products. In this role, you will advise and guide a wide array of clients, helping them map their business needs to our solutions and transforming their operations through the power of Lighthouse.
Where you will have impact
- Implement Lighthouse's integrated products and provide exceptional end-user customer care.
- Investigate and resolve customer cases submitted via chat or email in a timely and efficient manner.
- Educate and empower users to maximize their use of Lighthouse products through active listening and understanding their needs.
- Provide technical troubleshooting for client questions and requests, communicating technical concepts clearly to all stakeholders.
- Develop and maintain supporting materials and product user manuals to enhance the customer experience.
- Escalate complex technical issues and bugs to the Engineering team for resolution.
- Collaborate with internal teams to address questions and ensure a seamless customer journey.
- Leverage AI and automation tools to streamline troubleshooting, accelerate response times, and provide more personalized, data-driven support for our users.
About our team
Come join our Customer Engagement team, the driving force behind our commitment to customer satisfaction! We are the friendly, strategic-minded, and dedicated faces of Lighthouse who work tirelessly to ensure every client interaction is positive and productive. Our team thrives on understanding our clients' needs and tailoring solutions that exceed their expectations. We are a proactive, collaborative group focused on building long-term partnerships that drive mutual success.
What's in it for you?
- Flexible working environment: Work from home or at one of our global offices.
- Flexible time off: Autonomy to manage your work-life balance.
- Collaborative team: High-bar, friendly, creative, and passionate colleagues.
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
- Impactful work: Shape products relied on by 75,000+ users worldwide.
- Competitive compensation: Proactively maintained to value your work.
- Referral bonuses: Earn rewards for bringing in new talent.
Who you are
Essential
- Proven experience in a customer support role, ideally with a technical background.
- An effective and empathetic communicator with exceptional written and verbal skills in English.
- A driven self-starter who takes initiative to solve problems proactively.
- Tech-savvy and proficient with modern support tools and software, including Google Apps.
- A customer-first mentality with a strong work ethic and keen attention to detail.
- A collaborative team player who thrives under pressure and works effectively across departments.
- AI curious: you actively explore how automation and generative AI can drive smarter execution and better results.
We welcome
- A background in the hotel industry or knowledge of revenue management principles.
- Strong organizational and prioritization skills.
- Proficiency in any additional language.
Diversity, equity, inclusion, and belonging
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.
Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!
Learn more about our careers and recruitment process | Our company and leadership team | Beware of recruitment scams
Ready to apply?
Apply to LighthouseProduct Manager - Financial & Accounting Platform
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What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
How You'll Make an Impact:
Cloudbeds is looking for a Product Manager to own and evolve the core accounting and financial operations systems that power the Cloudbeds platform. This role sits at the intersection of hospitality operations and accounting, shaping how tens of thousands of properties worldwide handle folio transactions, record money movements, close their books, and integrate with downstream financial systems.
You will be responsible for defining the product vision and execution strategy for the financial backbone of Cloudbeds, ensuring accuracy, auditability, and scalability while supporting diverse operational workflows across regions, property types, and accounting practices.
This is a high-impact role working on mission-critical, high-trust systems used daily by hotel operators, finance teams, and integration partners.
Our Product Team:
Our team is energized by tackling complex problems and turning them into elegant and scalable solutions. We collaborate openly with deep respect for diverse perspectives, value candid feedback, and rely on strong async communication to move fast while staying aligned as a remote-first team. People who can create structure from ambiguity and push ideas forward with others do especially well here.
What You Bring to the Team:
- Own the strategy and lead the execution of our financial operations & accounting products within the Cloudbeds Platform
- Lead accounting integrations from end to end, with a focus on platform extensibility, clear documentation, and an excellent developer experience for partners and customers
- Drive user discovery to deeply understand workflows, constraints, and pain points
- Translate business and customer needs into concise and detailed product requirements
- Use data to validate hypotheses and to justify product decisions
- Define success metrics and track progress throughout product life cycle
- Collaborate closely with engineering, design, and integration partners to deliver world-class products
What Sets You Up for Success:
- 5+ years of product management experience with SaaS products in finance, accounting, payments, or other high-trust systems
- 2+ years of experience collaborating with fully remote, international multi-disciplinary teams
- Solid understanding of accounting fundamentals
- Strong critical and analytical skills to solve real customer problems
- Ability to articulate complex concepts to cross-functional audiences
- Demonstrated ability to use AI thoughtfully as a force multiplier, while applying sound product judgement for final outputs
- Curiosity to learn new things and challenge the status quo
- Degree in Business, Finance, Accounting, Computer Science, or a related field
Bonus Skills to Stand Out (Optional):
- Prior experience in the hospitality or travel industry
- Knowledge of hospitality-specific accounting software ecosystems and integrations
- Experience building PMS, ERP, or accounting products
- Experience working with compliance, audit, or regional accounting requirements
#LI-SD1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsOnboarding Coach - Guest Experience
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What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
Location: Remote (LATAM)
How You'll Make an Impact:
Whistle is our messaging platform integrated within Cloudbeds that allows properties to communicate with their guests through various channels such as SMS, WhatsApp, Facebook Messenger, OTA’s and more. It enables automated messaging, guest surveys, and reputation management while providing tools for managing guest interactions effectively. Whistle is designed to enhance guest engagement and streamline communication. As a Whistle for Cloudbeds Onboarding Coach, you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs.
Our Customer Onboarding Team:
As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.
If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board!
What You Bring to the Team:
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
What Sets You Up for Success:
- Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role.
- Demonstrate deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy).
- Possess a proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients.
- Deliver exceptional communication with empathy and a relentless customer-focused approach.
- Communicate product offerings clearly and effectively, synthesize customer feedback for internal product and engineering teams.
- Empower clients to become self-sufficient during onboarding and throughout their lifecycle.
- Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills.
- Share customer insights and opportunities across departments (Sales, Product, Marketing) to drive internal alignment and strategic growth.
- Familiarity with CRM/Email Marketing platforms is a significant plus.
- Professional fluency in English is required.
- Professional fluency in Spanish is preferred.
Bonus Skills to Stand Out (Optional):
- Project Management certification
NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH
#LI-LT1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsSales Manager
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
Location: Remote - (Mexico)
How You'll Make an Impact:
As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.
Our Sales Team:
The Sales team is driven by the opportunity to build strong relationships, solve customer challenges, and drive business growth.
People who excel on our team are goal-oriented, adaptable, and effective delivering results and passionate to spread all the innovation behind our product to different types of customers.
What makes us special is our ability to stay connected and motivated, no matter where we are. Through open communication, teamwork, and a shared commitment to success, we support each other and celebrate wins together—because when one of us succeeds, we all do.
What You Bring to the Team:
- Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
- Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
- Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position.
- Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
- Attend local events and visit properties to connect with potential customers (less than 10% travel required).
- Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise
What Sets You Up for Success:
- Experience in selling technology solutions into the hotel or hospitality industry. This is a MUST-HAVE.
- A self-motivated, results-oriented mindset with a passion for business development.
- Excitement for new technology with a strong technical aptitude.
- Proven expertise in outbound sales strategies, especially cold-calling and network building.
- Excellent communication skills, with the ability to inspire and persuade potential clients.
- Demonstrated sales and negotiation skills, with a history of exceeding targets.
- Strong organizational and time-management abilities.
- A willingness to challenge the status quo and think outside the box to drive success.
- Fluent English is a MUST HAVE.
Bonus Skills to Stand Out (Optional):
- Good knowledge of PMS technology
- Multilingual capabilities.
- Experience in the hospitality or lodging operations
#LI-LP1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsSales Manager
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
Location: Remote - (Mexico)
How You'll Make an Impact:
As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.
Our Sales Team:
The Sales team is driven by the opportunity to build strong relationships, solve customer challenges, and drive business growth.
People who excel on our team are goal-oriented, adaptable, and effective at delivering results, and passionate about spreading all the innovation behind our product to different types of customers.
What makes us special is our ability to stay connected and motivated, no matter where we are. Through open communication, teamwork, and a shared commitment to success, we support each other and celebrate wins together—because when one of us succeeds, we all do.
What You Bring to the Team:
- Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
- Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
- Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position.
- Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
- Attend local events and visit properties to connect with potential customers (less than 10% travel required).
- Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise
What Sets You Up for Success:
- Experience in selling technology solutions into the hotel or hospitality industry. This is a MUST-HAVE.
- A self-motivated, results-oriented mindset with a passion for business development.
- Excitement for new technology with a strong technical aptitude.
- Proven expertise in outbound sales strategies, especially cold-calling and network building.
- Excellent communication skills, with the ability to inspire and persuade potential clients.
- Demonstrated sales and negotiation skills, with a history of exceeding targets.
- Strong organizational and time-management abilities.
- A willingness to challenge the status quo and think outside the box to drive success.
- Fluent English is a MUST HAVE.
Bonus Skills to Stand Out (Optional):
- Good knowledge of PMS technology
- Multilingual capabilities.
- Experience in the hospitality or lodging operations
#LI-LP1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsSales Manager
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
Location: Remote - (Mexico)
How You'll Make an Impact:
As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.
Our Sales Team:
The Sales team is driven by the opportunity to build strong relationships, solve customer challenges, and drive business growth.
People who excel on our team are goal-oriented, adaptable, and effective at delivering results, and passionate about spreading all the innovation behind our product to different types of customers.
What makes us special is our ability to stay connected and motivated, no matter where we are. Through open communication, teamwork, and a shared commitment to success, we support each other and celebrate wins together—because when one of us succeeds, we all do.
What You Bring to the Team:
- Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
- Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
- Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position.
- Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
- Attend local events and visit properties to connect with potential customers (less than 10% travel required).
- Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise
What Sets You Up for Success:
- Experience in selling technology solutions into the hotel or hospitality industry. This is a MUST-HAVE.
- A self-motivated, results-oriented mindset with a passion for business development.
- Excitement for new technology with a strong technical aptitude.
- Proven expertise in outbound sales strategies, especially cold-calling and network building.
- Excellent communication skills, with the ability to inspire and persuade potential clients.
- Demonstrated sales and negotiation skills, with a history of exceeding targets.
- Strong organizational and time-management abilities.
- A willingness to challenge the status quo and think outside the box to drive success.
- Fluent English is a MUST HAVE.
Bonus Skills to Stand Out (Optional):
- Good knowledge of PMS technology
- Multilingual capabilities.
- Experience in the hospitality or lodging operations
#LI-LP1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsWhat Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.
How You'll Make an Impact:
As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.
Our Sales Team:
The Sales team is driven by the opportunity to build strong relationships, solve customer challenges, and drive business growth.
People who excel on our team are goal-oriented, adaptable, effective at delivering results, and passionate about spreading all the innovation behind our product to different types of customers.
What makes us special is our ability to stay connected and motivated, no matter where we are. Through open communication, teamwork, and a shared commitment to success, we support each other and celebrate wins together—because when one of us succeeds, we all do.
What You Bring to the Team:
- Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
- Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
- Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position.
- Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
- Attend local events and visit properties to connect with potential customers (less than 10% travel required).
- Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise
What Sets You Up for Success:
- Experience in selling technology solutions into the hotel or hospitality industry. This is a MUST-HAVE.
- A self-motivated, results-oriented mindset with a passion for sales.
- Excitement for new technology with a strong technical aptitude.
- Proven expertise in outbound sales strategies, especially cold-calling and network building.
- Excellent communication skills, with the ability to inspire and persuade potential clients.
- Demonstrated sales and negotiation skills, with a history of exceeding targets.
- Strong organizational and time-management abilities.
- A willingness to challenge the status quo and think outside the box to drive success.
- Business-level English is a MUST HAVE.
Bonus Skills to Stand Out (Optional):
- Hands-on knowledge of PMS technology
- Additional European languages
- Experience in the hospitality or lodging operations
#LI-AC2
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Cloudbeds
Customer Support Coach
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
How You'll Make an Impact:
As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.
Our Customer Support Team:
Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!
What you Bring to the Team:
- Assist and support our existing customers (hotel properties) daily in the use of our software
- Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
- Troubleshoot and make outbound calls for escalated issues
- Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
- Gather customers' feedback and requirements for future releases of the software
- Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates
What Sets You Up for Success:
- 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles
- Previous experience in customer service or similar is a plus
- Native or Fluent in English and Spanish, Portuguese is a plus.
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional intelligence
- Great levels of learning agility
- Compatible graduation course or more than 2 years of proven experience in the area
- Skill with computers and systems
- Excellent internet/wifi connection
#LI-LT1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsAssociate Website Designer
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or WordPress, have a background in customer service, are a problem solver, and have a knack for creating engaging content, then Cloudbeds is looking for you!
This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team.
Location: Remote
Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC
What You Will Do:
- Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
- Managing all records and upkeep all task management systems related to websites services
- Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call
- Resolving and handling customer complaints, and ability to handle deadline-driven pressure
- Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers
- Gathering property details and website requirements then organizing the information for the website designer’s reference
- Proactively communicating with customers and providing timely updates on the project progress
- Managing multiple account timelines, completing of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer
- Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements
- Assisting the customer in acquiring domain names, updating domain settings, and publishing websites
- Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder
- Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement
- Using a consultative approach in maintaining our high-quality, professional hospitality websites and communicating with all customers
- Handling the creation of landing pages or single-page websites
- Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns
- Using tools (AI) to create visual elements or content that are in line with our customers’ branding
- Proofread content and correct errors
- Staying up to date with website trends and website development techniques that are most effective in engaging consumers
Key Competencies include:
- Creative, has a keen eye for design, and high attention to detail
- Highly responsive to internal and customer inquiries with a goal to complete tasks related to concerns raised
- Effective execution of several website updates with varying processes in a timely manner
- Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
- Able to lead and collaborate with a diverse team of different personality types
- Open to general changes, improvements, and process updates
- Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you
You’ll Succeed With:
- Experience with Website Design Builder or a platform like Wix, Squarespace, GoDaddy, or Duda preferred
- Experience with Adobe Photoshop or Canva preferred
- Experience with using AI for text content creation
- Fluent English
- Fluent Spanish
- Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them with genuine customer service (customer service experience required)
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional management
- Excellent internet/wifi connection
#LI-LT1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsWebsite Onboarding Specialist
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
Together, we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.
We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of.
Location: Remote
Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time)
What You Will Do:
- Conceptualize, use a consultative approach in creating high-quality, professional, hospitality websites for our customers through our in-house website builder
- Manage the website onboarding projects and service delivery timelines of multiple accounts
- Manage all records and upkeep all task management systems related to website service delivery
- Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls
- Collaborate with a team of website designers to deliver websites on time
- Assist with website service scoping or questions from potential customers
- Investigate website errors or support, research, and suggest website service improvements
- Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns
- Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers
- Use graphic design tools to create visual elements that are in line with our customers’ branding
- Resourceful and can research and develop content to build websites quickly
- Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
- Problem solver, resolves and handles customer complaints
- Up to date with website trends and website development techniques that are most effective in engaging consumers
- Able to handle multiple deadline-driven pressures
- Involved in developing website service improvement processes and projects
Key Competencies include:
- Creative, has a keen eye for design, and high attention to detail
- Effective execution and management of several website projects with varying processes in a timely manner
- Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
- Able to lead and collaborate with a diverse team of different personality types
- Open to general changes, improvements, and process updates
- Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you
You’ll Succeed With:
- 1+ years of Website Design and Development experience preferred
- 1+ HTML and CSS experience preferred
- Experience with Adobe Photoshop and Canva preferred
- Experience with (CMS) such as WordPress, Drupal, or Duda preferred
- Fluent English
- Background in customer service or professional services onboarding
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional management
- Excellent internet/wifi connection
#LI-LT1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsSenior Site Reliability Engineer
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
How You'll Make an Impact:
As a Sr. Site Reliability Engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.
Our SRE Team:
We're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.
What You Bring to the Team:
- Design and implement a reliable, scalable, and efficient cloud infrastructure to support our global platform's growth
- Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components
- Develop and continuously improve monitoring and logging systems using Prometheus, DataDog, and Loki stacks
- Participate in on-call rotation to support the production environment and ensure rapid response to outages
- Lead incident response efforts, ensuring minimal service impact while documenting learnings and implementing preventive measures
- Collaborate with development teams to establish Service Level Objectives (SLOs) and ensure systems meet or exceed reliability targets.
- Champion SRE best practices across engineering, mentoring teams on resiliency, performance optimization, and scalability
- Automate platform operations with infrastructure-as-code (Terraform) and configuration management tools
What Sets You Up for Success:
- 5+ years of hands-on experience as an SRE or Systems Engineer working extensively with AWS cloud infrastructure
- 3+ years of production experience with Kubernetes, Docker, and Helm charts at scale
- Proven track record implementing and scaling Elastic Kubernetes Service (EKS) platforms
- Strong expertise with monitoring, logging, and alerting technologies (ELK, Datadog, Loki, or AWS CloudWatch)
- Experience with GitOps and ArgoCD
- Working knowledge of web infrastructure, including NGiNX, Ingress controllers, MySQL/PostgreSQL/Aurora, Redis/Memcached, and SQS
- Business professional English required
Bonus Skills to Stand Out:
- Advanced Database Administration experience with Aurora, MySQL, or PostgreSQL
- Support and enhance the release process through CI/CD pipeline development and optimization
- Experience working in PCI-compliant environments and security-focused infrastructure
- Familiarity with Kong API Gateway and API management at scale
#LI-REMOTE #LI-IK1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsSenior Site Reliability Engineer
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
How You'll Make an Impact:
As a Sr. Site Reliability Engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.
Our SRE Team:
We're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.
What You Bring to the Team:
- Design and implement a reliable, scalable, and efficient cloud infrastructure to support our global platform's growth
- Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components
- Develop and continuously improve monitoring and logging systems using Prometheus, DataDog, and Loki stacks
- Participate in on-call rotation to support the production environment and ensure rapid response to outages
- Lead incident response efforts, ensuring minimal service impact while documenting learnings and implementing preventive measures
- Collaborate with development teams to establish Service Level Objectives (SLOs) and ensure systems meet or exceed reliability targets.
- Champion SRE best practices across engineering, mentoring teams on resiliency, performance optimization, and scalability
- Automate platform operations with infrastructure-as-code (Terraform) and configuration management tools
What Sets You Up for Success:
- 5+ years of hands-on experience as an SRE or Systems Engineer working extensively with AWS cloud infrastructure
- 3+ years of production experience with Kubernetes, Docker, and Helm charts at scale
- Proven track record implementing and scaling Elastic Kubernetes Service (EKS) platforms
- Strong expertise with monitoring, logging, and alerting technologies (ELK, Datadog, Loki, or AWS CloudWatch)
- Experience with GitOps and ArgoCD
- Working knowledge of web infrastructure, including NGiNX, Ingress controllers, MySQL/PostgreSQL/Aurora, Redis/Memcached, and SQS
- Business professional English required
Bonus Skills to Stand Out:
- Advanced Database Administration experience with Aurora, MySQL, or PostgreSQL
- Support and enhance the release process through CI/CD pipeline development and optimization
- Experience working in PCI-compliant environments and security-focused infrastructure
- Familiarity with Kong API Gateway and API management at scale
#LI-REMOTE #LI-IK1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsSenior Site Reliability Engineer
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
As a Sr. Site Reliability Engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.
Our SRE Team:
We're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.
What You Bring to the Team:
- Design and implement a reliable and scalable AWS architecture to meet the needs of the organization.
- Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components.
- Support the CICD process with ArgoCD and GitOps.
- Automate the platform deployments with Terraform infrastructure-as-code.
- Develop and continuously improve product Observability and Monitoring systems based on the Grafana, Prometheus, DataDog, and Cloudwatch.
- Respond and participate with Incident Management and Root Cause Analysis, ensuring minimal impact on services.
- Optimize system performance and troubleshoot issues as they arise.
- Collaborate with development teams to establish monitoring best practices and ensure systems meet reliability targets.
- Collaborate with security teams to implement and maintain security best practices.
- Infrastructure support rotation providing guidance to other engineering teams.
What Sets You Up for Success:
- 5+ years of experience as a DevOps or SRE working within the AWS ecosystem.
- 5+ years of experience with Kubernetes (EKS) and Helm charts.
- Experience with designing, building, and supporting CI/CD pipelines with ArgoCD and GitHub actions.
- Experience with infrastructure-as-code methodologies with Terraform.
- Experience with Observability and Monitoring with Grafana, Prometheus, DataDog, and Cloudwatch.
- Experience with Incident Management, full-stack troubleshooting, performance analysis, and root cause analysis (RCA).
- Experience with Web application systems such as Nginx, Ingress controllers, load balancing and Content Delivery Networks.
- Experience with Databases (MySQL, PostgreSQL, Aurora) and Middleware technologies (Redis, Memcached and SQS)
- Good networking skills with VPC, Security Groups, and Network ACLs.
- Ability to work remotely and manage your own time in a global team.
- Good written and verbal communication in English.
- Bachelor’s degree in Computer Science or equivalent experience.
Bonus Skills to Stand Out:
- Advanced experience with Database Administration (Aurora, MySQL, PostgreSQL).
- Experience working in a PCI-compliant environment.
- Experience working with Kong API Gateway.
#LI-REMOTE #LI-IK1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsSenior Site Reliability Engineer
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
As a Sr. Site Reliability Engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.
Our SRE Team:
We're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.
What You Bring to the Team:
- Design and implement a reliable and scalable AWS architecture to meet the needs of the organization.
- Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components.
- Support the CICD process with ArgoCD and GitOps.
- Automate the platform deployments with Terraform infrastructure-as-code.
- Develop and continuously improve product Observability and Monitoring systems based on the Grafana, Prometheus, DataDog, and Cloudwatch.
- Respond and participate with Incident Management and Root Cause Analysis, ensuring minimal impact on services.
- Optimize system performance and troubleshoot issues as they arise.
- Collaborate with development teams to establish monitoring best practices and ensure systems meet reliability targets.
- Collaborate with security teams to implement and maintain security best practices.
- Infrastructure support rotation providing guidance to other engineering teams.
What Sets You Up for Success:
- 5+ years of experience as a DevOps or SRE working within the AWS ecosystem.
- 5+ years of experience with Kubernetes (EKS) and Helm charts.
- Experience with designing, building, and supporting CI/CD pipelines with ArgoCD and GitHub actions.
- Experience with infrastructure-as-code methodologies with Terraform.
- Experience with Observability and Monitoring with Grafana, Prometheus, DataDog, and Cloudwatch.
- Experience with Incident Management, full-stack troubleshooting, performance analysis, and root cause analysis (RCA).
- Experience with Web application systems such as Nginx, Ingress controllers, load balancing, and Content Delivery Networks.
- Experience with Databases (MySQL, PostgreSQL, Aurora) and Middleware technologies (Redis, Memcached, and SQS)
- Good networking skills with VPC, Security Groups, and Network ACLs.
- Ability to work remotely and manage your own time in a global team.
- Good written and verbal communication in English.
- Bachelor’s degree in Computer Science or equivalent experience.
Bonus Skills to Stand Out:
- Advanced experience with Database Administration (Aurora, MySQL, PostgreSQL).
- Experience working in a PCI-compliant environment.
- Experience working with Kong API Gateway.
#LI-REMOTE #LI-IK1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsSenior Site Reliability Engineer
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
As a Sr. Site Reliability Engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.
Our SRE Team:
We're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.
What You Bring to the Team:
- Design and implement a reliable and scalable AWS architecture to meet the needs of the organization.
- Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components.
- Support the CICD process with ArgoCD and GitOps.
- Automate the platform deployments with Terraform infrastructure-as-code.
- Develop and continuously improve product Observability and Monitoring systems based on the Grafana, Prometheus, DataDog, and Cloudwatch.
- Respond and participate with Incident Management and Root Cause Analysis, ensuring minimal impact on services.
- Optimize system performance and troubleshoot issues as they arise.
- Collaborate with development teams to establish monitoring best practices and ensure systems meet reliability targets.
- Collaborate with security teams to implement and maintain security best practices.
- Infrastructure support rotation providing guidance to other engineering teams.
What Sets You Up for Success:
- 5+ years of experience as a DevOps or SRE working within the AWS ecosystem.
- 5+ years of experience with Kubernetes (EKS) and Helm charts.
- Experience with designing, building, and supporting CI/CD pipelines with ArgoCD and GitHub actions.
- Experience with infrastructure-as-code methodologies with Terraform.
- Experience with Observability and Monitoring with Grafana, Prometheus, DataDog, and Cloudwatch.
- Experience with Incident Management, full-stack troubleshooting, performance analysis, and root cause analysis (RCA).
- Experience with Web application systems such as Nginx, Ingress controllers, load balancing and Content Delivery Networks.
- Experience with Databases (MySQL, PostgreSQL, Aurora) and Middleware technologies (Redis, Memcached and SQS)
- Good networking skills with VPC, Security Groups, and Network ACLs.
- Ability to work remotely and manage your own time in a global team.
- Good written and verbal communication in English.
- Bachelor’s degree in Computer Science or equivalent experience.
Bonus Skills to Stand Out:
- Advanced experience with Database Administration (Aurora, MySQL, PostgreSQL).
- Experience working in a PCI-compliant environment.
- Experience working with Kong API Gateway.
#LI-REMOTE #LI-IK1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsAccounting Specialist - LATAM
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
As a Customer Support & Onboarding Specialist - Accounting (Latin America), you will help our Latin American hotel customers unlock the full potential of Cloudbeds' financial and accounting capabilities. You will work directly with clients and their accounting teams across the region to guide them through end-to-end accounting configuration — from chart of accounts mapping and tax setup to ERP integrations and country-specific e-invoicing compliance — ensuring every property is set up correctly and running smoothly from day one. This is a customer-facing role requiring equal parts hospitality accounting expertise, technical curiosity, and a genuine passion for helping people succeed. If you thrive behind a spreadsheet but prefer not to engage with customers directly, this role is not the right fit.
We sit at the intersection of hospitality expertise and technical execution — solving real financial challenges that hotel operators face every day. We move fast, collaborate closely with Engineering, Support, and Sales, and take genuine pride in helping customers connect their financial backbone to Cloudbeds. If you love solving problems that actually matter to the people you are helping, you will feel right at home here.
- Guide Latin American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e-invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII, and others)
- Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment
- Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and regional Latin American accounting systems
- Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach
- Serve as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal compliance
- Contribute to onboarding documentation and best-practice resources for hospitality accounting workflows across Latin American markets
- Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap
What Sets You Up for Success
- 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry — required
- Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable) — not theoretical; you have done this
- Deep knowledge of at least one Latin American country's fiscal and e-invoicing requirements with working familiarity across the broader region
- Strong customer-facing communication skills — you are comfortable and confident engaging directly with hotel clients and their accounting teams via phone and video daily
- Fluent in both Spanish and English — this is a firm requirement for this role; Portuguese is a strong additional plus
- Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holding
- Strong analytical mindset with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically
- Prior hands-on experience in hotel operations — front office, night audit, or revenue management
- Knowledge of fiscal compliance requirements across multiple Latin American countries beyond your home market
- Active personal use of AI tools or workflow automation — we are building a team that embraces technology and learns continuously
#LI-AM1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job Posts
Regional Director of Sales (LATAM)
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Duetto already has a strong footprint in LATAM — and this role is about accelerating it. As Director of Sales based in Mexico, you'll own the full sales cycle for strategic accounts across the region, working directly with C-level hotel and casino executives to bring Duetto's Revenue & Profit Operating System to one of hospitality's most dynamic and fast-growing markets. If you're a self-starter who thrives in a high-autonomy, high-accountability environment and you know the LATAM hospitality landscape, this is your opportunity to make a serious impact.
What Makes Us Different?
Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.
What You'll Be Doing
- You'll own the full sales cycle as an individual contributor — from first engagement through close — for strategic named accounts and prospects across your LATAM territory, with clear accountability to meeting and exceeding quota.
- You'll engage C-level executives at hotels, resorts, and casinos to align their business needs with Duetto's platform, building the kind of trusted, long-term relationships that win and retain enterprise accounts.
- You'll build and manage a healthy new business pipeline, maintaining rigorous forecast accuracy in Salesforce and developing, establishing, and closing new logos within Duetto's named account list.
- You'll work closely with the Customer Success team to deliver high-touch service to existing clients and identify upsell opportunities across Duetto's customer base in the region.
- You'll establish and nurture relationships with strategic partners, consultants, and channel collaborators to extend Duetto's reach and strengthen its position across LATAM markets.
- You'll represent Duetto at industry events, conferences, and customer meetings across the region — staying closely connected to key markets, regional partners, and the hospitality community you serve.
What We're Looking For
You may be a good fit if you have:
- 5+ years of sales experience within technology and the travel or hospitality industry
- A consistent track record of meeting or exceeding quota
- Strong negotiation and presentation skills, with the ability to lead commercial conversations at C-level
- Proficiency in Salesforce, including pipeline management and sales forecasting
- A BS/BA degree
- Based in Mexico with willingness to travel up to 30%
Strong candidates may also have:
- Fluency in Spanish and English — Portuguese is a bonus
- Understanding of the hospitality technology landscape and hotel buyer personas in LATAM
Why Duetto?
- A differentiated product in an expanding market. Duetto's platform is genuinely open and extensible — it's not a commodity RMS, and the LATAM market is growing fast. You'll be selling something that stands out, in a region with real momentum.
- Full ownership of a high-value territory. This is a hunter IC role — your relationships, your pipeline, your number. For the right person, the autonomy is the appeal.
- AI is how we work. Duetto is an AI-first organisation across every function — you'll have tools that make you sharper, faster, and better prepared in every customer conversation.
- Local presence, global backing. You'll be the regional expert on the ground, connected to a global team with the brand, product, and support to help you win.
The Details
- Location: Remote (Mexico)
- Department: Sales
- Travel: Up to 30%
Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
Sound like you?
You don't need every item on this list. If you know the LATAM hospitality market, you can close enterprise deals, and you're energised by the idea of owning a territory with real growth potential — we'd love to hear from you.
#LI-REMOTE
Ready to apply?
Apply to Duetto Research
Regional Sales Manager
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What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
We're on the search for a superstar Regional Sales Manager. You will will be responsible for building, driving, and managing the LATAM Sales team to deliver above quota sales performance
What You Will Do:
- Manage all aspects of the LATAM sales cycle
- Execute individual and team sales plans to exceed quotas
- Manage and ensure adherence to the Cloudbeds Sales Process methodology
- Leverage alternate channels to build sales volume
- Ensure a high level of customer renewal rates
- Manage expenses within company guidelines
You’ll Succeed With:
- Experience in leading sales teams with an emphasis on coaching and development
- Proven track record leading a remote team
- Successful track record in selling hospitality management software
- Exceptional communication and listening skills, the ability to establish rapport and credibility and clearly articulate a value proposition
- Exceptional presentation skills; the ability to effectively and energetically present to customers, peers, and leadership
- Ability to optimize the sales tactics as necessary to accelerate growth
- Track record of overachievement in new logo acquisition, high customer renewal rates and the ability to drive high levels of outbound prospecting activity
- Ability to quickly develop subject matter expertise in Salesforce CRM, Groove, SalesLoft, Zendesk and an ever-expanding list of productivity tools
- Hospitality lodging experience is always a plus!
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsWhat Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.
We're on the search for a superstar Regional Sales Manager. You will will be responsible for building, driving, and managing the LATAM Sales team to deliver above quota sales performance
What You Will Do:
- Manage all aspects of the LATAM sales cycle
- Execute individual and team sales plans to exceed quotas
- Manage and ensure adherence to the Cloudbeds Sales Process methodology
- Leverage alternate channels to build sales volume
- Ensure a high level of customer renewal rates
- Manage expenses within company guidelines
You’ll Succeed With:
- Experience in leading sales teams with an emphasis on coaching and development
- Proven track record leading a remote team
- Successful track record in selling hospitality management software
- Exceptional communication and listening skills, the ability to establish rapport and credibility and clearly articulate a value proposition
- Exceptional presentation skills; the ability to effectively and energetically present to customers, peers, and leadership
- Ability to optimize the sales tactics as necessary to accelerate growth
- Track record of overachievement in new logo acquisition, high customer renewal rates and the ability to drive high levels of outbound prospecting activity
- Ability to quickly develop subject matter expertise in Salesforce CRM, Groove, SalesLoft, Zendesk and an ever-expanding list of productivity tools
- Hospitality lodging experience is always a plus!
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Cloudbeds
Customer Success Manager, LATAM
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Our Team
We pride ourselves on our customers’ success! We will not be successful unless our customers are receiving massive value from our service and this is why we insist that our team is made up of revenue management experts from the most respected hospitality icons around the world. From onboarding to ongoing support, we’re there to maximize the capability of our solution to execute our customers’ revenue strategies.
Job Overview & Requirements
Responsible for managing the interaction between all stakeholder groups, Customer Success expectations and project success criteria. A creative problem solver. As a trusted advisor, you will use your expertise to assist our clients daily in maximizing all that Duetto products have to offer. Responsible for understanding customer requirements, managing implementation, and driving adoption by providing recommendations that align with specific business needs. The position requires a confident, goal-focused business manager who is a team player.
This individual will work closely with hotels, chains, and partners across LATAM to strengthen relationships, improve product utilization, and identify opportunities for growth and retention.
Team and Responsibilities
Customer Success & Relationship Management
- Build and maintain strong relationships with hotel clients across LATAM.
- Act as the primary point of contact for assigned accounts, driving revenue expansion, renewals and minimizing churn.
- Ensure customers achieve measurable ROI through product adoption and optimization.
- Success metrics: Maintain 95%+ gross retention, achieve 110%+ net retention (NRR), and keep churn below 5%.
Product Expertise & Advisory
- Develop deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions.
- Analyze data and market trends, providing clients with recommendations that align with their revenue strategy.
- Advise on KPIs such as RevPAR, ADR, RGI, ARI, MPI, and support hotels in improving revenue performance.
Onboarding, Training & Support
- Manage all post-sales activities for assigned accounts, including onboarding, personalized training, and escalations.
- Conduct remote and onsite meetings to drive adoption and maximize client value.
- Resolve business issues related to system configuration, monitoring, and best practices.
Cross-Functional Collaboration
- Partner with Sales and Marketing to support growth through account insights, training, and market expertise.
- Serve as the voice of the customer, sharing feedback with internal teams to improve product and service.
- Keep customer information up to date in Salesforce and run reporting/analytics in Tableau.
Team & Culture
- Contribute to a positive, productive environment within the Customer Success team.
- Support knowledge sharing and collaboration across departments.
What you will do
- Has deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions and additional products
- Serves as the voice of the customer while conducting remote / onsite meetings
- Manages all post-sales activity for their assigned accounts (onboarding, personalized training, continued support, escalations)
- Analyzes data to determine market trends and speaks with customers about the most relevant features / functionality for their specific needs
- Support sales and marketing through sales tools, training and market expertise to ensure their ability to effectively position and sell products.
- Conducts analyzes to understand how our products can address issues
- Resolves any business issues for the client including (business practices, system, configuration, and system usage and monitoring)
- Interact and provide support within assigned team and other departments
- Creates a positive and productive environment within the department
- Update CS related info and customer information in Salesforce
- Run customer reports in Tableau
Qualifications
Required:
- 3+ years’ experience in Hospitality Revenue Management.
- Proven track record in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in hospitality technology or SaaS.
- Strong understanding of hotel KPIs (RevPAR, ADR, RGI, ARI, MPI) and RMS systems.
- Proficiency in Duetto solutions (preferred) or comparable revenue management tools.
- Fluent in Spanish and English; based in Mexico (Mexico City preferred).
- Strong relationship-building, analytical, and communication skills.
- Ability to travel regionally within LATAM & USA (25–40%).
Preferred:
- Prior SaaS platform experience in hospitality technology.
- Knowledge of LATAM hospitality market dynamics and distribution landscape.
- Familiarity with CRM tools (Salesforce, Oracle, etc.).
About Duetto:
Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. For more information, please visit https://www.duettocloud.com.
Ready to apply?
Apply to Duetto Research
Sales Manager
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What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
Location: Remote - (Mexico)
How You'll Make an Impact:
As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.
Our Sales Team:
The Sales team is driven by the opportunity to build strong relationships, solve customer challenges, and drive business growth.
People who excel on our team are goal-oriented, adaptable, and effective delivering results and passionate to spread all the innovation behind our product to different types of customers.
What makes us special is our ability to stay connected and motivated, no matter where we are. Through open communication, teamwork, and a shared commitment to success, we support each other and celebrate wins together—because when one of us succeeds, we all do.
What You Bring to the Team:
- Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
- Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
- Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position.
- Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
- Attend local events and visit properties to connect with potential customers (less than 10% travel required).
- Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise
What Sets You Up for Success:
- Experience in selling technology solutions into the hotel or hospitality industry. This is a MUST HAVE.
- A self-motivated, results-oriented mindset with a passion for business development.
- Excitement for new technology with a strong technical aptitude.
- Proven expertise in outbound sales strategies, especially cold-calling and network building.
- Excellent communication skills, with the ability to inspire and persuade potential clients.
- Demonstrated sales and negotiation skills, with a history of exceeding targets.
- Strong organizational and time-management abilities.
- A willingness to challenge the status quo and think outside the box to drive success.
- Fluent English is a MUST HAVE.
Bonus Skills to Stand Out (Optional):
- Good knowledge of PMS technology
- Multilingual capabilities.
- Experience in the hospitality or lodging operations
#LI-LP1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsSales Manager
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
Location: Remote - (Mexico)
How You'll Make an Impact:
As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.
Our Sales Team:
The Sales team is driven by the opportunity to build strong relationships, solve customer challenges, and drive business growth.
People who excel on our team are goal-oriented, adaptable, and effective delivering results and passionate to spread all the innovation behind our product to different types of customers.
What makes us special is our ability to stay connected and motivated, no matter where we are. Through open communication, teamwork, and a shared commitment to success, we support each other and celebrate wins together—because when one of us succeeds, we all do.
What You Bring to the Team:
- Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
- Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
- Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position.
- Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
- Attend local events and visit properties to connect with potential customers (less than 10% travel required).
- Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise
What Sets You Up for Success:
- Experience in selling technology solutions into the hotel or hospitality industry. This is a MUST HAVE.
- A self-motivated, results-oriented mindset with a passion for business development.
- Excitement for new technology with a strong technical aptitude.
- Proven expertise in outbound sales strategies, especially cold-calling and network building.
- Excellent communication skills, with the ability to inspire and persuade potential clients.
- Demonstrated sales and negotiation skills, with a history of exceeding targets.
- Strong organizational and time-management abilities.
- A willingness to challenge the status quo and think outside the box to drive success.
- Fluent English is a MUST HAVE.
Bonus Skills to Stand Out (Optional):
- Good knowledge of PMS technology
- Multilingual capabilities.
- Experience in the hospitality or lodging operations
#LI-LP1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsAbout the company
At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”
By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.
With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber.
Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.
Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.
Role Overview:
As Market Manager, you will be responsible for maximizing revenue, margin, and engagement across a portfolio of live hotels. You will act as a trusted partner to hotel revenue managers and leadership teams, ensuring properties are fully activated, competitive, and consistently performing across Nuitee’s demand partners.
You will work hands-on with data, dashboards, and internal teams to identify performance gaps quickly and act on them without del
As a high-performing team player at Nuitée, you will be key to our exponential growth, bringing exceptional value to new clients and contributing to our vision of reshaping the travel technology landscape.
Key Responsibilities
As a Market Manager, you will be responsible for maximizing revenue, margin, and engagement across a portfolio of live hotels. You will act as a trusted partner to hotel revenue managers and leadership teams, ensuring properties are fully activated, competitive, and consistently performing across Nuitee’s demand partners.
- Own and manage a portfolio of directly contracted hotel partners
- Build strong, long-term relationships with hotel revenue managers, GMs, and cluster teams
- Drive revenue growth by optimizing availability, pricing, room-type coverage, and restrictions
- Monitor performance daily using Yielding and Transaction dashboards to identify opportunities and issues early
- Recommend and execute promotions, pricing adjustments, and distribution optimizations
- Lead regular business reviews and build structured quarterly account plans for key partners
- Own post-contract activation, working with Connectivity and Tech teams to ensure hotels go live quickly and correctly
- Proactively remove blockers and follow through until issues are resolved
What Success Looks Like:
- Hotels are activated quickly and fully distributed
- Performance issues are identified early and addressed fast
- Revenue and margin improve quarter over quarter
- Hotel partners are engaged, responsive, and see clear value from Nuitee
Our Ideal Candidate:
- Experienced in hotel account management, revenue management, or travel distribution
- Comfortable working with data and performance dashboards
- Strong understanding of hotel pricing, inventory, and connectivity workflows
- Highly organized, execution-driven, and accountable
- Demonstrates a strong sense of urgency — you move fast, follow up relentlessly, and don’t let issues linger
- Comfortable operating in a dynamic environment where priorities move quickly
Why Nuitee?
At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.
- Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
- World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.
- Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
- Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super-apps, and non-travel businesses to offer travel solutions for the first time.
- AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.
By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.
By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at careers@nuitee.com. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.
Ready to apply?
Apply to Nuitée