About the Team

The DoorDash Campaign Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of technical CRM experts who build, QA, and launch marketing campaigns designed by our Lifecycle Marketing partners. This team is goaled on high quality campaign delivery and operational efficiency so that each campaign reaches the correct audience on-time with excellent craft. 

About the Role

As the Senior Associate, Campaign Operations, you will be responsible for building, testing and launching Retention Marketing campaigns designed by our Lifecycle Marketing partners. You will partner closely with the Lifecycle Marketing team and Project Managers to ensure each campaign has completed all required steps prior to launch, and is delivered on time to the end-consumer, with high quality and excellent craft. You will be responsible for the high quality campaign delivery rate and production efficiency of each campaign launch. This role will report to the Campaign Ops Manager who sits in Mexico City. 

You’re excited about this opportunity because you will…

• Campaign QA & Execution: Build, test, and launch retention marketing campaigns across email, push notifications, in-app messaging, and other channels using Braze and in-house tools. Includes owning the QA review process, collaborating with designers and copywriters, building target audience segments and capturing feedback from multiple stakeholders.
• Cross-functional Collaboration: Partner with teams such as Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design to align on campaign goals, audience segmentation, and creative execution.
• Performance Analysis: Monitor and analyze campaign performance, providing insights and recommendations to improve quality, craft and efficiency for future initiatives.
• Stakeholder Management: Act as the primary point of contact for Campaign Operations for your Lifecycle Marketing partners, ensuring alignment with company goals and priorities.
• Tool Expertise: Leverage Braze and other internal marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.

We’re excited about you because you bring…

• Experience: 3-4+ years of experience in Retention Marketing, Email Marketing, or Lifecycle Marketing
• Technical Proficiency: Hands-on experience with Braze/Iterable or a similar ESP is required. Familiarity with other marketing automation tools is a plus.
• Operational Excellence: Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
• Analytical Mindset: Ability to interpret data and analytics to inform decisions and optimize campaign development and quality. 
• Collaborative Approach: Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager, Analytics who will:

• Lead the design, execution, and oversight of complex data analyses to solve critical business problems and identify strategic opportunities.
• Drive the translation of intricate data findings into clear, concise, and actionable strategic insights for senior stakeholders, proactively identifying key trends and opportunities.
• Oversee the development, maintenance, and improvement of dashboards, reports, and data visualizations using BI tools to monitor KPIs and inform strategic decisions.
• Lead collaborative efforts with various channel teams and business units to deeply understand their analytical needs and deliver impactful, tailored solutions.
• Drive continuous research, evaluation, and implementation of new analytical techniques, tools, and methodologies to significantly enhance data-driven decision-making capabilities across the organization.
• Ensure robust data compilation, validation, QA, and standardization processes are in place and adhered to.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• 3+ years of experience in an analytics role.
• Strong proficiency in SQL.
• Experience with data visualization tools (e.g., Tableau – preferred, Power BI, or similar).
• Experience in media analytics is a plus (prior platform management experience not required).
• Prior experience managing teams or direct reports is not required.
• Any Automotive industry experience would be a significant plus.
• Datorama knowledge is a plus.
• Strong analytical thinking, robust problem-solving abilities, excellent attention to detail, strong concentration, excellent written and verbal communication, and the ability to present complex information clearly to non-technical audiences.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

#LI-GOC

Business Analyst  — Apps Móviles

Objetivo del puesto

Brindar soporte operativo y funcional a la gestión de la app móvil, asegurando el seguimiento de requerimientos, coordinación entre negocio y desarrollo, validación de entregables y apoyo en pruebas funcionales dentro de los distintos sprints.

Responsabilidades

• Dar seguimiento a requerimientos funcionales y solicitudes de negocio.
• Administrar y mantener actualizado el backlog de iniciativas y pendientes.
• Coordinar actividades y seguimiento entre áreas de negocio, desarrollo y QA.
• Participar en ceremonias Agile/Scrum (daily, planning, refinement y retrospectives).
• Apoyar en la definición y documentación de historias de usuario y criterios de aceptación.
• Ejecutar y documentar pruebas funcionales/UAT previo a liberaciones.
• Dar seguimiento a incidencias detectadas durante QA o producción.
• Validar entregables funcionales y asegurar cumplimiento de requerimientos.
• Mantener orden y trazabilidad sobre solicitudes, cambios y prioridades.
• Apoyar en monitoreo y seguimiento de liberaciones de la app.

Perfil requerido:

• Licenciatura en Sistemas, Administración, Ingeniería, Negocios o afín.
• 1 a 3 años de experiencia en proyectos digitales, apps móviles o entornos Agile.
• Conocimiento básico/intermedio de Scrum y metodologías Agile.
• Experiencia utilizando Jira, Azure DevOps, Trello o herramientas similares.
• Capacidad de organización, seguimiento y manejo de múltiples prioridades.
• Excelente comunicación y coordinación con equipos técnicos y de negocio.
• Experiencia básica en pruebas funcionales/UAT es deseable.

Habilidades:

• Organización y atención al detalle.
• Seguimiento puntual y sentido de urgencia.
• Comunicación efectiva.
• Capacidad analítica y resolución de problemas.
• Trabajo colaborativo.

Plus deseables:

• Experiencia en productos financieros, loyalty o apps móviles.
• Conocimiento básico de publicación de apps en App Store y Google Play.
• Familiaridad con métricas digitales y seguimiento de adopción.

Esquema y senority:

• Nivel Jr / Semi Sr.
• Modalidad híbrida/remota. (Las oficinas de ALSEA se encuentran en el Sur de la CDMX / Portal San Angel, se debe presentar 3 días a la semana en las oficinas)

Idiomas

• Inglés C1 (atenderá conferencias con personas de otros países)

Temporalidad

• 6 meses
• Con posibilidades de extender participación o recibir oferta del cliente para ser interno

About the Team

• Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
• As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
• With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
• DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
• Currently, our employees work in the office at least 2 days per week.

About the Role

The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.

As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.

Key Contributions:

• Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
• Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
• Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
• Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
• Conduct calibration sessions to maintain scoring consistency across all evaluators.
• Prepare and present QA reports, dashboards, and recommendations to leadership.
• Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.

You’re excited about this opportunity because you will…

• You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
• It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions.  Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality.  Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
• Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance.  If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.

We’re excited about you because…

Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.

• Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
• Minimum 2 years of team leadership experience in a contact center environment
• Minimum 3 years of experience in a quality environment 
• Exceptional verbal and written skills
• Ability to coach, train, and motivate individuals, and evaluate their work performance
• Excellent problem-solving, Leadership, and Customer Service skills
• Proficient with technology, especially computers, software applications, and phone systems
• Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
• Experience working with cross-cultural teams 
• Strong leadership and people management skills.
• Deep understanding of contact center operations and quality standards.
• An analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication and interpersonal abilities.
• A passion for coaching, process improvement, and delivering a best-in-class customer experience.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

• Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
• As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
• With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
• DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
• Currently, our employees work in the office at least 2 days per week.

About the Role

The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.

As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.

Key Contributions:

• Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
• Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
• Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
• Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
• Conduct calibration sessions to maintain scoring consistency across all evaluators.
• Prepare and present QA reports, dashboards, and recommendations to leadership.
• Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.

You’re excited about this opportunity because you will…

• You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
• It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions.  Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality.  Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
• Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance.  If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.

We’re excited about you because…

Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.

• Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
• Minimum 2 years of team leadership experience in a contact center environment
• Minimum 3 years of experience in a quality environment 
• Exceptional verbal and written skills
• Ability to coach, train, and motivate individuals, and evaluate their work performance
• Excellent problem-solving, Leadership, and Customer Service skills
• Proficient with technology, especially computers, software applications, and phone systems
• Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
• Experience working with cross-cultural teams 
• Strong leadership and people management skills.
• Deep understanding of contact center operations and quality standards.
• An analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication and interpersonal abilities.
• A passion for coaching, process improvement, and delivering a best-in-class customer experience.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

• Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
• As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
• With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
• DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
• Currently, our employees work in the office at least 2 days per week.

About the Role

The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.

As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.

Key Contributions:

• Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
• Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
• Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
• Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
• Conduct calibration sessions to maintain scoring consistency across all evaluators.
• Prepare and present QA reports, dashboards, and recommendations to leadership.
• Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.

You’re excited about this opportunity because you will…

• You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
• It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions.  Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality.  Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
• Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance.  If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.

We’re excited about you because…

Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.

• Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
• Minimum 2 years of team leadership experience in a contact center environment
• Minimum 3 years of experience in a quality environment 
• Exceptional verbal and written skills
• Ability to coach, train, and motivate individuals, and evaluate their work performance
• Excellent problem-solving, Leadership, and Customer Service skills
• Proficient with technology, especially computers, software applications, and phone systems
• Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
• Experience working with cross-cultural teams 
• Strong leadership and people management skills.
• Deep understanding of contact center operations and quality standards.
• An analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication and interpersonal abilities.
• A passion for coaching, process improvement, and delivering a best-in-class customer experience.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the role

Behind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. In this role, you will be the bridge between our business operations and engineering, ensuring our systems run smoothly and our users have the best possible experience.

Whether you are deep-diving into complex SQL queries, investigating production incidents, or analyzing code logic to identify a bug, your work will directly impact millions of fans worldwide.

You’ll work in high-scale production environments, participating in incident management and on-call rotations, helping resolve critical issues and improving the reliability and stability of our platform.

This role also offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.

What would you do at Fever?

• Act as a technical point of contact for incident management, triage, escalation, and resolution.
• Participate in on-call rotations and support critical production incidents (Sev1/Sev2).
• Troubleshoot complex technical issues across our client-server architecture.
• Perform deep-dive investigations using logs, monitoring tools, and database analysis.
• Write and optimize complex SQL queries to resolve data-related issues.
• Investigate APIs, services, and backend flows to identify root causes.
• Collaborate with Product, Engineering, and Operations teams to improve system reliability and operational excellence.
• Document technical workarounds, incident learnings, and contribute to our internal knowledge base.
• Help improve monitoring, alerting, and troubleshooting processes.

About you - Must have skills:

Technical mindset

• Proven experience in technical support, production support, troubleshooting, or similar roles.
• Excellent analytical and problem-solving skills.
• Experience working in production environments with exposure to critical incidents and on-call rotations.

Databases

• Strong understanding of PostgreSQL, MySQL, or other relational databases.
• Ability to write complex SQL queries and work with stored procedures.

APIs & Systems

• Knowledge of APIs, services, and client-server architecture.
• Experience working with RESTful APIs and JSON.
• Solid understanding of Unix/Linux environments.

Monitoring & Operations

• Familiarity with ticketing tools such as Jira or Zendesk.
• Experience using monitoring and logging platforms such as Datadog, Splunk, Grafana, or Kibana.
• Understanding of incident management, triage, escalation, and root cause analysis processes.

Communication

• Professional proficiency in English (written and verbal).
• Experience collaborating with cross-functional and international teams.

Nice to have:

• Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus).
• Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes.
• Mobile: Familiarity with mobile products (Android and iOS) and design life cycles.
• Curiosity: An active GitHub account or open-source contributions.
• Academic: BSc degree in Computer Science, IT, or a relevant field.

Benefits & Perks

• Fever 40% discount: This discount is for personal use only
• Free Candlelight Event: This voucher is for single use only and is valid for 2 people
• Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. Fever pays it up to the Silver plan
• Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP, free of charge, as it is covered 100% by Fever. This also includes dental and vision insurance fully paid by Fever
• Life Insurance (Mapfre): We offer this insurance fully paid by Fever
• Savings plan (SURA): The employee contributes 5% of the fixed salary, and Fever contributes another 5%
• English Lessons: Provided by Babelia, 100% paid by Fever
• Aguinaldo: 15 days of salary
• 20 days of paid vacation per year, which you can access after at least six months working with Fever
• Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing)
• You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Role Overview

We’re looking for a Customer Experience (CX) Manager to lead a multidisciplinary CX team focused on improving customer journeys, operational performance, and automation across our global Support organization. This position directly manages QA and Support Analytics teams.

Key Responsibilities

Lead and Develop a High-Performing CX Team

• Provide clear direction, coaching, and career development for the WFM, data, CX supervision, and automation functions.

• Set goals, run effective 1:1s, and build a culture of accountability, feedback, and continuous improvement.

Own CX Strategy and Roadmap for Support

• Translate customer feedback, QA outcomes, and operational KPIs (e.g., CSAT, NPS, FCR, containment/automation, quality scores) into a clear CX roadmap.

• Prioritize initiatives that improve both customer experience and efficiency across channels and regions.

Drive Insights, Analytics, and Workforce Planning

• Oversee the CX Data Analyst and Workforce Planning Analyst Sr. in building forecasts, dashboards, and analyses that inform staffing, channel strategy, and experience improvements.

• Use Snowflake, SQL, and Tableau-powered reporting to understand demand, contact drivers, automation performance, and agent experience, and to recommend concrete actions.

Lead Automation and AI Optimization

• Partner with the Automation Analyst to evaluate and improve automation performance (e.g., bots, deflection, self-service, AI tools).

• Define success metrics and measurement plans for new automation, ensuring they reduce effort without degrading CX.

• Establish feedback loops with QA, frontline teams, and stakeholders so automation changes are tested, monitored, and iterated.

Partner with Operations and QA to Lift Frontline Experience

• Work closely with the CX Sr. Supervisor and QA/Training/Upskilling teams to ensure processes, coaching, and quality programs align to CX goals.

• Connect QA insights and Level AI (or similar tools) outputs to coaching, training, and process improvements.

Manage Stakeholders and Cross-Functional Alignment

• Act as the primary CX point of contact for Support leadership and partners such as WFM, Support Intelligence, RevOps/Salesforce admins, Product, GTM, and Content/Knowledge teams.

• Build trust and alignment through clear storytelling, data-driven recommendations, and follow-through on action items.

• Represent the voice of the customer and the voice of the agent in cross-functional forums and projects.

Required Skills & Experience

• Experience: 5+ years in Customer Experience, Customer Support, Operations, or a closely related field.

• Leadership: 2+ years of direct people management experience, leading analysts and/or operational leaders.

• Strategy: Demonstrated experience leading CX or support initiatives that improved KPIs such as CSAT, NPS, FCR, automation/containment, or QA scores.

• Technical Skills: Proficiency in SQL; hands-on experience with Snowflake; experience building or consuming dashboards in Tableau.

• Metrics: Solid understanding of support and CX metrics (CSAT, NPS, FCR, containment/deflection, QA/quality scores, AHT, adherence, staffing KPIs, etc.).

• Communication: Excellent written and verbal communication skills; able to translate complex analysis into clear narratives.

Nice to Have:

• Experience with Salesforce Service Cloud.

• Experience with AI-driven QA or automation tools (e.g., Level AI).

• Background in designing CX/QA frameworks or VOC programs.

• Experience in SaaS, marketplace, or hospitality environments.

Location & Working Model

• This role is based in our Mexico City office. 

• Hybrid model: 3 days per week in‑office (specific days aligned with team/department guidelines). 

• You will collaborate regularly with global partners across time zones (US, UK, and other regions), so some flexibility in working hours may be required for key meetings.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Christmas Bonus - 30 days

• 20 days of paid time off a year

• 25% vacation premium

• Private health, dental, and life insurance

• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

What we are looking for:

We value proactive, self-directed professionals who take ownership, continuously learn independently, and go beyond reactive ticket handling to improve systems, processes, and customer experience.

Key Responsibilities:

• Customer Support & Issue Resolution: Serve as the first or second point of contact for customer inquiries via chat, email, and ticketing systems. Own issues end-to-end, ensuring timely resolution of product functionality, configuration, and data-related problems.
• Technical Troubleshooting: Investigate and resolve technical issues by analyzing system logs, running SQL queries to diagnose data inconsistencies, testing APIs, and identifying potential bugs or integration failures.
• System Configuration & Integration Support:  Assist with system configuration and administration tasks, including API troubleshooting, integration support, and monitoring application performance to ensure platform stability.
• Documentation & Knowledge Management: Create, maintain, and improve internal and external knowledge base articles, troubleshooting guides, and operational documentation to enhance team efficiency and customer self-service.
• Cross-Functional Collaboration & Escalation: Partner closely with Product, Engineering, DevOps, and QA teams to escalate complex issues with clear reproduction steps, technical details, and impact analysis. Collaborate with QA to identify automation opportunities in critical product areas.
• Incident Management & Continuous Improvement: Communicate proactively with customers regarding ongoing issues. Lead or contribute to post-mortems for critical incidents, identifying root causes and driving preventive improvements across processes and systems.

Required Skills & Qualifications:

• Technical Proficiency
• Experience with ticketing systems (e.g., Jira or similar)
• Strong SQL skills for querying and analyzing data
• Familiarity with API testing tools (e.g., Postman) and scripting languages such as bash
• Ability to analyze application logs and debug issues
• Strong ability to understand complex SaaS products, configurations, and integrations.
• Demonstrated ability to identify root causes, detect patterns across issues, and propose effective, scalable solutions
• Excellent written and verbal communication skills. Ability to clearly explain complex technical topics to both technical and non-technical stakeholders.
• Experience: 3–5 years of experience in technical support, application support, or customer-facing technical roles
• Experience in B2B environments is a plus

#LI-DC1

Mid Art Director (Focused on asset adaptation)

About the role: 

Monks is seeking a talented production designer to further their skills in digital asset production, content design, and retouching. In this senior-level role, you will join a dedicated global team in producing top-quality content for the product interfaces of one of the world’s most recognizable brands.

Responsibilities: 

• In this role, you’ll specialize in the design of static visuals for a wide variety of channels, including product interfaces, social media, and display advertising.
• You work as part of a dedicated global team of designers, illustrators, animators, editors, and art directors who produce world-class work across time zones.
• The job is about harmonizing speed, style, and scale to produce loads of good-looking assets at a steady pace. 
• Pixel perfectness is important. You safeguard quality at all times and work together with QA testers. 
• In addition to making images look so good you'll want to lick them, you make sure that designs adhere to guidelines and are consistent across ad formats, dimensions, and languages.
• You will work together directly with art directors on the client side, representing .monks from a design POV.

Please be attentive to the requirements for this role and accompany your portfolio with a short cover letter detailing why you’re the right Monk for the job.

About you: 

The essentials: 

• For this role, we’re looking for a designer with around 4 years of experience crafting digital ads and assets.

• You have solid Photoshop and Illustrator skills. Sketch or Figma skills are a bonus. 
• You need to master the art of silhouetting, and additional retouching skills are a plus.
• You know how to keep your files, layers, and folders super-organized, even if you’re a creative mess outside of Photoshop.
• You can take charge of tasks independently, collaborate with clients, and proactively lead projects.
• You can contribute to different stages of the production process; from setting styles and layouts to cutting formats and language versioning.
• Creating balanced and beautiful layouts is your second nature.
• You are always on the lookout for process efficiencies. 
• You can handle repetitive tasks and stay focused. 
• You are well-versed in English, production tricks, and cat videos.
• You are a clear communicator and are happy to work with designers from all over the world. 

-->Consider that this role focuses on adaptations and not on creativity.

#LI-Hybrid

#LI-EE1

As a key member of the Quality Assurance team, you will be responsible for ensuring the reliability, performance, and security of our software products. You will design, develop, and execute comprehensive test plans that allow our development teams to ship high-quality code with confidence and speed.

Key Responsibilities

• Quality Strategy: Develop and implement robust test strategies and test cases for new and existing features.
• Test Automation: Design, write, and maintain automated test scripts (UI and API) to increase testing efficiency and coverage.
• Agile Collaboration: Participate in Agile ceremonies (Sprint Planning, Stand-ups, Retrospectives) to provide "QA perspective" from the start of the development cycle.
• Defect Management: Identify, document, and track software defects to resolution using bug-tracking tools (e.g., Jira).
• Cross-Functional Communication: Communicate effectively with developers, product owners, and stakeholders to clarify requirements and report on software health.
• CI/CD Integration: Integrate automated tests into CI/CD pipelines to ensure continuous quality and rapid feedback loops.
• Root Cause Analysis: Perform thorough regression testing and root cause analysis when bugs are identified in production.
• Continuous Improvement: Proactively suggest improvements to the development process to prevent defects before they occur.
• Soft Skills: Demonstrate a detail-oriented mindset, professional curiosity, and a "quality-first" attitude.

Requirements

• Experience: Proven experience in Software Quality Assurance (Manual and Automated testing).
• Language: English proficiency is mandatory.
• Programming Skills: Proficiency in at least one programming language (e.g., Java, Python, or JavaScript) for automation purposes.
• Testing Frameworks: Hands-on experience with automation tools such as Selenium, Cypress, Playwright, or Appium.
• API Testing: Experience testing RESTful APIs using tools like Postman, SoapUI, or RestAssured.
• Databases: Basic to intermediate knowledge of SQL for data validation and backend testing.
• Version Control: Proficiency in Git and/or BitBucket.
• Documentation: Excellent skills in writing clear, concise, and comprehensive test plans and bug reports.

Preferred Qualifications (Pluses)

• Experience with Performance/Load Testing (e.g., JMeter, Locust).
• Knowledge of Security/Penetration Testing principles.
• Experience with Cloud Infrastructure (AWS, Azure, or GCP).
• Familiarity with Docker and Kubernetes for managing test environments.

LI-DC1

Monks is seeking a Visual Quality Analyst (QA) to join our global quality team supporting one of the biggest clients in the world. You’ll play a key role in ensuring visual excellence across large-scale digital campaigns and assets produced by cross-functional creative and production teams.

This role requires an expert eye for design, deep knowledge of testing tools, and the ability to manage complex QA processes for high-volume, high-visibility creative output.

Role

As a Visual QA, you’ll be responsible for defining and executing testing strategies to ensure the highest level of quality across digital assets — including banners, images, and video content. You’ll collaborate closely with design, production, and engineering teams to identify visual inconsistencies, usability issues, and brand deviations before final delivery.

You’ll take ownership of your projects end-to-end: from planning and testing to bug management and post-delivery verification.

Responsibilities

• Review and test a wide range of digital assets (banners, images, videos, and more) with exceptional precision and attention to detail.
• Execute QA strategies and test plans for multiple concurrent projects, ensuring timely delivery and top-tier quality.Identify, document, and prioritize bugs using standardized tracking tools; triage issues based on severity and impact.
• Collaborate with designers, producers, and developers to resolve visual and technical issues efficiently.
• Review specifications, brand guidelines, and design documents to anticipate potential quality risks.
• Maintain fluent use of content Digital Asset Management (DAM) systems for organizing, retrieving, and tracking digital content.
• Troubleshoot issues within the DAM system and suggest process improvements.
• Create and maintain comprehensive QA documentation, test plans, and visual validation checklists.
• Support overall operational efficiency by suggesting process improvements in testing and bug management workflows.
• Work hands-on with Photoshop, Adobe Premiere, Sketch, and other creative tools to validate and analyze visual deliverables accurately.
  
  

Requirements

• 3+ years of experience in Quality Assurance or Testing, preferably within creative production, digital advertising, or post-production environments.
• Strong understanding of graphic design principles and familiarity with tools such as Adobe Creative Cloud, Media Info, Frame.io, Photoshop, Adobe Premiere, and Sketch.
• Hands-on experience with QA methodologies, testing processes, and bug tracking systems (e.g., Jira, Trello, or similar).
• Advanced attention to visual detail, with the ability to identify subtle inconsistencies across formats and platforms.
• Proven ability to create, execute, and manage QA test plans for large-scale or complex campaigns.Strong collaboration skills; able to work cross-functionally with design, production, and technology teams.
• Excellent written and verbal communication skills in English
• Proficiency in documentation creation, workflow mapping, and delivering training to larger groups.
• Highly organized, proactive, and self-sufficient — capable of owning multiple QA tracks simultaneously.
• Based in Mexico City, with availability to work from the office three days per week.

#LI-VM1

#LI-Hybrid

Art Director (Focused on asset adaptation)

About the role: 

Monks is seeking a talented production designer to further their skills in digital asset production, content design, and retouching. In this senior-level role, you will join a dedicated global team in producing top-quality content for the product interfaces of one of the world’s most recognizable brands.

Responsibilities: 

• In this role, you’ll specialize in the design of static visuals for a wide variety of channels, including product interfaces, social media, and display advertising.
• You work as part of a dedicated global team of designers, illustrators, animators, editors, and art directors who produce world-class work across time zones.
• The job is about harmonizing speed, style, and scale to produce loads of good-looking assets at a steady pace. 
• Pixel perfectness is important. You safeguard quality at all times and work together with QA testers. 
• In addition to making images look so good you'll want to lick them, you make sure that designs adhere to guidelines and are consistent across ad formats, dimensions, and languages.
• You will work together directly with art directors on the client side, representing .monks from a design POV.

Please be attentive to the requirements for this role and accompany your portfolio with a short cover letter detailing why you’re the right Monk for the job.

About you: 

The essentials: 

• For this role, we’re looking for a designer with around 6 years of experience crafting digital ads and assets.

• You have solid Photoshop and Illustrator skills. Sketch or Figma skills are a bonus. 
• You need to master the art of silhouetting, and additional retouching skills are a plus.
• You know how to keep your files, layers, and folders super-organized, even if you’re a creative mess outside of Photoshop.
• You can take charge of tasks independently, collaborate with clients, and proactively lead projects.
• You can contribute to different stages of the production process; from setting styles and layouts to cutting formats and language versioning.
• Creating balanced and beautiful layouts is your second nature.
• You are always on the lookout for process efficiencies. 
• You can handle repetitive tasks and stay focused. 
• You are well-versed in English, production tricks, and cat videos.
• You are a clear communicator and are happy to work with designers from all over the world. 

-->Consider that this role focuses on adaptations and not on creativity.

#LI-Hybrid

#LI-EE1

We’re looking for a Customer Support Advocate to help support our customers by providing a world class service within our SLAs, using a passionate and positive approach to the job, as well as in-depth process and product knowledge. You’ll be working with our self serve customers to exemplify great customer satisfaction & quality assurance. While working in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Mexico City office, you will report to Team Lead, Customer Support.

**Please submit your resume and application in English**

WHAT YOU’LL DO:

• Assist our customers with prompt, friendly and accurate help through any medium or channel (including email, phone, chat, social and public forums)
• Troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers
• Identify and promote opportunities for cross/up-sell or churn prevention and guide customers to the best overall solution for them to maximize the value of Hootsuite
• Communicate in an open, engaging and helpful tone across all channels including email (tickets), chat, phones and social media (Twitter, Facebook)
• Tailor communication style and troubleshooting delivery to match knowledge or skill level of customer
• Identify and surface trends of customer or product issues with a focus on potential solutions
• Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/AHT)
• Perform other related duties as assigned.

WHAT YOU’LL NEED:

• Entry level experience with Contact Center / Help desk ticketing/communication technology platforms [e.g., Zendesk, SnapEngage]
• Knowledge of the social networking industry and social analytics.
• Experience with and knowledge of social media, including Hootsuite or other management tools.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Self Development: is personally committed to, and actively works to continuously improve

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Buscamos a un representante de Atención al cliente que ayude a nuestros clientes al proporcionarles el servicio de primer nivel que marcan nuestros acuerdos de nivel de servicio (SLA), utilizando un enfoque apasionado y positivo, así como un profundo conocimiento sobre los procesos y productos. Trabajarás con el Autoservicio al cliente para ejemplificar la satisfacción del cliente y la garantía de calidad. Mientras trabaja en un arreglo de trabajo híbrido, una combinación de virtual (de acuerdo con la estrategia de fuerza laboral distribuida de Hootsuite) y en la oficina de Ciudad de México de Hootsuite, informará al líder del equipo, Atención al cliente.

**Por favour asegúrese de que su currículum y su solicitud estén en inglés.**

CARACTERÍSTICAS DEL PUESTO:

• Ayudar a nuestros clientes de forma rápida, amigable y precisa a través de cualquier medio o canal (inclusive el correo electrónico, el teléfono, el chat, las redes sociales y los foros públicos).
• Solucionar problemas o consultas reportadas en detalle para diagnosticar y diferenciar entre problemas relacionados y no relacionados con los productos, a fin de proporcionar información precisa, válida y completa a nuestros clientes.
• Identificar y promover oportunidades de ventas cruzadas/comercialización o de prevención de abandono y guiar a los clientes hacia la mejor solución global para que aprovechen al máximo el valor de Hootsuite.
• Comunicarse en un tono abierto, atractivo y servicial a través de todos los canales, inclusive correo electrónico (tickets), chat, teléfonos y redes sociales (Twitter, Facebook).
• Adaptar el estilo de comunicación y la resolución de problemas para que coincida con el nivel de conocimiento o habilidad del cliente.
• Identificar y hacer emerger las tendencias de los problemas de los clientes o de los productos, centrándose en las posibles soluciones.
• Mantener un enfoque en la excelencia mediante el cumplimiento o la superación de los objetivos trimestrales, como la garantía de calidad (QA), la satisfacción del cliente (CSAT) y la productividad (soluciones/AHT).                                             

LO QUE NECESITARÁ:

• Colaborar y trabajar en equipo: trabajar con otros para entregar resultados, contribuir significativamente al equipo y priorizar las necesidades del grupo sobre las personales.
• Compromiso con los resultados: lograr resultados constantes, demostrar un alto rendimiento y desafiarse a sí mismo y a los demás para obtener resultados.
• Enfocarse en el cliente: demostrar el deseo de ayudar y atender proactivamente a los clientes internos/externos para que puedan satisfacer sus necesidades.
• Comunicación abierta: transmitir claramente ideas, tanto escritas como verbales, escuchando atentamente y haciendo preguntas para aclarar y comprender información.
• Perseverancia: emprender todo con energía e impulso, además de tener la necesidad de terminar lo que comienzas. No rendirte.
• Solución de problemas: utilizar un enfoque organizado y lógico para encontrar soluciones a problemas complejos. Mirar más allá de lo obvio para entender la causa principal de los problemas.
• Autodesarrollo: hacer un compromiso personal y trabajar activamente para mejorar continuamente.

 APTITUDES:

• Tenacidad. Mostrar determinación y estar motivado por el éxito de los clientes, colegas y la comunidad.
• Curiosidad. Estar en continuo aprendizaje y buscar maneras de hacer las cosas mejor.
• Diligencia. Cumplir promesas, tomar con seriedad los compromisos con los demás y tener una gran integridad.
• Humildad. Dirigirse con humildad y empatía, respetando y aprendiendo desde la perspectiva de los demás.

#LI-NS1 #LI-Hybrid

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

About the Team

The Quality Assurance team drives customer support insights to both our internal & BPO partner stakeholders, utilizing our quality assurance audit data as well as exciting new technologies in Conversational Intelligence AI. The team’s primary role will be to establish mechanisms to ensure our quality audits consistently provide insights that drive process improvements in our support experience.

About the Role

As a Senior Associate, Calibration Insights Analyst, you’ll be a key architect of calibration excellence across DoorDash Support. You will lead analytical deep dives to identify root causes of quality misalignment, investigate edge cases, and surface systemic opportunities to improve how our GenAI-powered QA systems operate.

You’ll collaborate closely with Model Calibration Specialists, the Performance Excellence team, and stakeholders across CXI to implement projects that improve agent performance, policy alignment, and customer outcomes. You’ll help maintain trust in our machine learning model’s QA outputs by ensuring our quality signals are precise, fair, and strategically useful.

This role requires comfort working with GPT/LLM-based systems and the ability to turn raw calibration data into insights that influence our long-term QA strategy.

You will report to the Supervisor Model Calibration Team (MCT) in our CXI QA organization. This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.

You're excited about this opportunity because you will…

• Develop deep expertise in DoorDash’s QA systems and operational processes to guide meaningful calibration and KPI improvements across multiple lines of business.
• Assist with cross-functional projects by establishing success metrics, coordinating stakeholders, removing blockers, and clearly communicating progress toward goals.
• Conduct deep dives & root cause analyses (RCAs) on failure patterns, reversals, and edge cases to uncover inaccuracy trends/drivers.
• Create data models and dashboards to track calibration metrics, auditor accuracy, and sentiment/resolution trends.
• Partner with the Performance Excellence team and Support Operations stakeholders to translate calibration insights into QA strategy improvements.

We're excited about you because… 

• You have a Bachelor’s degree or equivalent experience.
• You bring 4+ years in support operations, QA, trust & safety, or a similar customer-facing analytical role.
• You can communicate with customers, cross-functional partners, and senior leaders effectively.
• You enjoy the opportunity to think outside of the box. You can translate goals and blockers into relevant plans for the department. 
• Produce recommendations and use data analysis and hypothesis testing to validate your findings. 
• You’re passionate about identifying opportunities through operating at the lowest level of detail and using a first-principles approach to problem-solving.
• You're proficient in Microsoft and/or Google Suite.
• You have experience working with Conversational Intelligence, GPT-based tools, or QA signal models.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Quality Assurance team drives customer support insights to both our internal & BPO partner stakeholders, utilizing our quality assurance audit data as well as exciting new technologies in Conversational Intelligence AI. The team’s primary role will be to establish mechanisms to ensure our quality audits consistently provide insights that drive process improvements in our support experience.

About the Role

As a Senior Associate, Calibration Insights Analyst, you’ll be a key architect of calibration excellence across DoorDash Support. You will lead analytical deep dives to identify root causes of quality misalignment, investigate edge cases, and surface systemic opportunities to improve how our GenAI-powered QA systems operate.

You’ll collaborate closely with Model Calibration Specialists, the Performance Excellence team, and stakeholders across CXI to implement projects that improve agent performance, policy alignment, and customer outcomes. You’ll help maintain trust in our machine learning model’s QA outputs by ensuring our quality signals are precise, fair, and strategically useful.

This role requires comfort working with GPT/LLM-based systems and the ability to turn raw calibration data into insights that influence our long-term QA strategy.

You will report to the Supervisor Model Calibration Team (MCT) in our CXI QA organization. This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.

You're excited about this opportunity because you will…

• Develop deep expertise in DoorDash’s QA systems and operational processes to guide meaningful calibration and KPI improvements across multiple lines of business.
• Assist with cross-functional projects by establishing success metrics, coordinating stakeholders, removing blockers, and clearly communicating progress toward goals.
• Conduct deep dives & root cause analyses (RCAs) on failure patterns, reversals, and edge cases to uncover inaccuracy trends/drivers.
• Create data models and dashboards to track calibration metrics, auditor accuracy, and sentiment/resolution trends.
• Partner with the Performance Excellence team and Support Operations stakeholders to translate calibration insights into QA strategy improvements.

We're excited about you because… 

• You have a Bachelor’s degree or equivalent experience.
• You bring 4+ years in support operations, QA, trust & safety, or a similar customer-facing analytical role.
• You can communicate with customers, cross-functional partners, and senior leaders effectively.
• You enjoy the opportunity to think outside of the box. You can translate goals and blockers into relevant plans for the department. 
• Produce recommendations and use data analysis and hypothesis testing to validate your findings. 
• You’re passionate about identifying opportunities through operating at the lowest level of detail and using a first-principles approach to problem-solving.
• You're proficient in Microsoft and/or Google Suite.
• You have experience working with Conversational Intelligence, GPT-based tools, or QA signal models.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Dasher Growth Marketing team is focused on building and nurturing our Dasher base by building a relationship with our couriers and providing them with an engaging and relevant cross-channel experience. The Dasher Growth Marketing team at DoorDash is growing rapidly and it is expected this person will be a leader on the team, help develop our marketing approach, and grow their career as the team expands.

About the Role

We’re looking for a talented and driven Senior Associate, Dasher Performance Marketing with strong experience in creative optimization for paid channels to support and scale a world-class Dasher acquisition program. This is a hands-on, Media Ops–grounded role focused on execution, creative performance analysis, and operational excellence.

You’ll have an immediate impact by owning creative performance analysis, reporting, and trafficking across our main paid media channels throughout  the U.S., Canada, Australia, and New Zealand. You’ll manage a high-performing creative acquisition program with support from our U.S.-based team, solving complex problems and making strategic recommendations that directly drive Dasher growth.

Based in Mexico City (CDMX), you’ll be among the first marketing hires in our local office. You’ll also partner closely with platforms like Meta, TikTok, Google, and Snapchat to test new products, implement new creative strategies and unlock scalable growth opportunities.

You will report directly to our Manager, Dasher Performance Marketing (CDMX).

You’re excited about this opportunity because you will…

• Be part of the founding DoorDash team in our Mexico City office, helping shape how Media Ops and performance marketing operate locally.
• Own creative performance across paid channels (especially Paid Social) for Dasher acquisition, ensuring we hit performance targets while continuously improving creative effectiveness.
• Serve as the single-threaded owner of creative performance insights, translating data into clear, actionable recommendations for both media and creative teams.
• Measure a structured, hypothesis-driven creative experimentation roadmap—including:
• A/B and multivariate creative tests (concepts, hooks, formats, messaging, and CTAs)
• Creative-driven optimization and algorithm tests in partnership with media channel owners
• Translate creative performance data into production guidance by identifying winning patterns in messaging, visuals, angles, and formats, and turning those learnings into clear feedback for designers, agencies, and traffickers.
• Work day-to-day with media teams, creative agencies, platform partners, and traffickers to:
• Build and refine creative briefs grounded in performance insights
• Own creative trafficking, QA, naming conventions, and flighting for both always-on refreshes and specialized campaigns
• Quickly launch, iterate, and scale winning assets while maintaining clean test hygiene
• Build and maintain performance reporting and monitor key metrics such as CPA, CPC, CVR, CTR, flagging risks and opportunities early.
• Partner cross-functionally with creative, growth, analytics, and local teams to align on goals, share learnings, and feed creative insights back into broader strategy.

We’re excited about you because…

• You are proficient in English (written and spoken) and comfortable presenting performance results and recommendations to a variety of stakeholders.
• You have 4+ years of experience in performance marketing, paid media, or creative optimization roles, ideally focused on acquisition.
• You have direct, hands-on experience with:
• Paid Social media buying and optimization (Meta, TikTok, Snapchat, Pinterest, etc.)
• Creative testing and experimentation, either in-house or at an agency
• You are highly analytical about creative and comfortable working deeply in data:
• Very strong in Excel / Google Sheets
• Deep familiarity with performance metrics such as CPA, CPC, CVR, CTR
• Able to build structured analyses that explain why creative worked and what should happen next
• You are operationally strong and comfortable following and helping manage cross-functional workflows within a Media Ops environment.
• You have creative fluency—you can evaluate ad concepts, messaging, hooks, and formats and provide clear, actionable feedback, even if you’re not producing creative yourself.
• You enjoy collaborating with creative teams and agencies – you can speak both “data” and “creative,” and you’re skilled at turning numbers into simple, inspiring direction.
• Preferred: Experience with web & app tracking / attribution (e.g., MMPs, pixels, server-side tracking).
• Preferred: SQL knowledge (or a strong desire to learn) to dig into cohort, funnel, and LTV analyses.
• Preferred: Experience working on multi-sided marketplace businesses, understanding supply/demand dynamics and quality of acquired users/partners.

About the Team

The DoorDash Campaign Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of technical CRM experts who build, QA, and launch marketing campaigns designed by our Lifecycle Marketing partners. This team is goaled on high quality campaign delivery and operational efficiency so that each campaign reaches the correct audience on-time with excellent craft. 

About the Role

As the Senior Associate, Campaign Operations, you will be responsible for building, testing and launching Retention Marketing campaigns designed by our Lifecycle Marketing partners. You will partner closely with the Lifecycle Marketing team and Project Managers to ensure each campaign has completed all required steps prior to launch, and is delivered on time to the end-consumer, with high quality and excellent craft. You will be responsible for the high quality campaign delivery rate and production efficiency of each campaign launch. This role will report to the Campaign Ops Manager who sits in Mexico City. 

You’re excited about this opportunity because you will…

• Campaign QA & Execution: Build, test, and launch retention marketing campaigns across email, push notifications, in-app messaging, and other channels using Braze and in-house tools. Includes owning the QA review process, collaborating with designers and copywriters, building target audience segments and capturing feedback from multiple stakeholders.
• Cross-functional Collaboration: Partner with teams such as Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design to align on campaign goals, audience segmentation, and creative execution.
• Performance Analysis: Monitor and analyze campaign performance, providing insights and recommendations to improve quality, craft and efficiency for future initiatives.
• Stakeholder Management: Act as the primary point of contact for Campaign Operations for your Lifecycle Marketing partners, ensuring alignment with company goals and priorities.
• Tool Expertise: Leverage Braze and other internal marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.

We’re excited about you because you bring…

• Experience: 3-4+ years of experience in Retention Marketing, Email Marketing, or Lifecycle Marketing
• Technical Proficiency: Hands-on experience with Braze/Iterable or a similar ESP is required. Familiarity with other marketing automation tools is a plus.
• Operational Excellence: Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
• Analytical Mindset: Ability to interpret data and analytics to inform decisions and optimize campaign development and quality. 
• Collaborative Approach: Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Quality Assurance team drives customer support insights to both our internal & BPO partner stakeholders, utilizing our quality assurance audit data as well as exciting new technologies in Conversational Intelligence AI. The team’s primary role will be to establish mechanisms to ensure our quality audits consistently provide insights that drive process improvements in our support experience.

About the Role

As a Senior Associate, Calibration Insights Analyst, you’ll be a key architect of calibration excellence across DoorDash Support. You will lead analytical deep dives to identify root causes of quality misalignment, investigate edge cases, and surface systemic opportunities to improve how our GenAI-powered QA systems operate.

You’ll collaborate closely with Model Calibration Specialists, the Performance Excellence team, and stakeholders across CXI to implement projects that improve agent performance, policy alignment, and customer outcomes. You’ll help maintain trust in our machine learning model’s QA outputs by ensuring our quality signals are precise, fair, and strategically useful.

This role requires comfort working with GPT/LLM-based systems and the ability to turn raw calibration data into insights that influence our long-term QA strategy.

You will report to the Supervisor Model Calibration Team (MCT) in our CXI QA organization. This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.

You're excited about this opportunity because you will…

• Develop deep expertise in DoorDash’s QA systems and operational processes to guide meaningful calibration and KPI improvements across multiple lines of business.
• Assist with cross-functional projects by establishing success metrics, coordinating stakeholders, removing blockers, and clearly communicating progress toward goals.
• Conduct deep dives & root cause analyses (RCAs) on failure patterns, reversals, and edge cases to uncover inaccuracy trends/drivers.
• Create data models and dashboards to track calibration metrics, auditor accuracy, and sentiment/resolution trends.
• Partner with the Performance Excellence team and Support Operations stakeholders to translate calibration insights into QA strategy improvements.

We're excited about you because… 

• You have a Bachelor’s degree or equivalent experience.
• You bring 4+ years in support operations, QA, trust & safety, or a similar customer-facing analytical role.
• You can communicate with customers, cross-functional partners, and senior leaders effectively.
• You enjoy the opportunity to think outside of the box. You can translate goals and blockers into relevant plans for the department. 
• Produce recommendations and use data analysis and hypothesis testing to validate your findings. 
• You’re passionate about identifying opportunities through operating at the lowest level of detail and using a first-principles approach to problem-solving.
• You're proficient in Microsoft and/or Google Suite.
• You have experience working with Conversational Intelligence, GPT-based tools, or QA signal models.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

• Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
• As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
• With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
• DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
• Currently, our employees work in the office at least 2 days per week.

About the Role

The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.

As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.

Key Contributions:

• Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
• Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
• Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
• Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
• Conduct calibration sessions to maintain scoring consistency across all evaluators.
• Prepare and present QA reports, dashboards, and recommendations to leadership.
• Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.

You’re excited about this opportunity because you will…

• You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
• It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions.  Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality.  Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
• Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance.  If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.

We’re excited about you because…

Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.

• Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
• Minimum 2 years of team leadership experience in a contact center environment
• Minimum 3 years of experience in a quality environment 
• Exceptional verbal and written skills
• Ability to coach, train, and motivate individuals, and evaluate their work performance
• Excellent problem-solving, Leadership, and Customer Service skills
• Proficient with technology, especially computers, software applications, and phone systems
• Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
• Experience working with cross-cultural teams 
• Strong leadership and people management skills.
• Deep understanding of contact center operations and quality standards.
• An analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication and interpersonal abilities.
• A passion for coaching, process improvement, and delivering a best-in-class customer experience.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Consumer Performance Marketing team owns the execution of paid acquisition across a full upper-funnel ecosystem, including Meta, TikTok, Snapchat, Reddit, Pinterest, and YouTube. We operate at scale across the U.S. and Canada, managing complex builds, pacing routines, live optimizations, QA workflows, and experiment cycles that directly impact consumer growth.

We work closely with U.S.-based Channel Managers, Creative, Analytics, and Martech, functioning as one integrated performance engine. This requires strong operational discipline, fast signal interpretation, and a mindset focused on translating platform behavior into clear, actionable steps.

While the team is execution-heavy, we also influence strategy by shaping testing agendas, surfacing insights, and partnering with platform reps on betas and new product rollouts. It’s a high-ownership environment for operators who thrive in fast, data-driven systems.

About the Role

This role is focused on implementing paid marketing campaigns targeted at creating awareness, reach and consideration for new or existing DoorDash consumers across our priority markets. You will build, QA, pace, optimize, and iterate campaigns across Meta, TikTok, and Snap, managing multi-million-dollar budgets with precision.

You’ll partner with U.S. and Canada based teams and platform reps to run experiments, test new bidding approaches, evaluate audience structures, and support creative testing. This includes collaborating with partners such as Meta, TikTok, Snapchat, Reddit, Pinterest, YouTube, and Google to implement best practices and unlock new growth opportunities.  You will also be expected to diagnose issues quickly, communicate insights clearly, and maintain structurally sound accounts.

This position requires someone who can execute with technical depth, think analytically, and move fast — ensuring each optimization ties directly to performance outcomes.

You’re excited about this opportunity because you will…

• Be a part of our first DoorDash team in our Mexico City office! 
• Manage multi-million dollar monthly digital budgets across digital paid marketing channels, working with partners such as Meta, Snap, Pinterest, Reddit,, Google and TikTok to optimize campaign performance and test new products.
• Learn to operate a world-class acquisition program that brings in millions of orders to DoorDash, making it the top food delivery and logistics platform in the U.S.. working with our U.S. based
• Maintain and monitor key metrics across channels including budget pacing and cost per acquisition.
• Continuously improve performance by leveraging data, structured experimentation, and automation to drive efficient growth and lower cost per acquisition.
• Manage an experimentation roadmap to optimize performance including A/B creative tests, brand tests, and bidding tests
• Work closely with other teams and stakeholders to ensure goals are met

We’re excited about you because…

• You are proficient in the English language 
• You have a proven track record in the performance marketing /brand marketing/ upper funnel marketing space, with 4+ years of experience.
• Have experience with implementation of upper funnel marketing
• Direct, hands-on experience managing media buying, optimization (Paid Social), and strategic planning either at an agency or in-house
• You are highly proficient in Excel/Google Sheets and have deep familiarity with metrics such as CTR, CPM, CPA, CPC, CVR, and LTV.
• Strong quantitative, analytical and problem-solving skills; must be very comfortable with data analysis and able to use data to make decisions and conduct experiments.
• Experience with Web & App Tracking/Attribution (preferred)
• Experience working on multi-sided marketplace businesses (preferred)

About the Team

Our Ads & Promotions Operations team operates at the intersection of e-commerce, marketing, and advertising. We ensure our promotional and advertising campaigns deliver high-quality experiences for consumers and merchants while driving performance for advertisers. In this role, you will be directly responsible for managing our promotional & advertising campaigns across our restaurant business by working cross functionally with our sales, product and engineering teams..

About the Role

As a promo operations associate, you will support the integrity and scalability of DoorDash’s advertising programs by building full-serve promotions, assisting during the QA process and monitoring live campaigns to ensure they reach our customers’ and merchants’ expectations.

In this role, you will…

• Own rapid-turn promo campaigns for enterprise and midmarket restaurants
• Partner cross-functionally with our account teams across our restaurant business to ensure campaigns are executed flawlessly
• Navigate a bifurcated campaign management system as we adopt a brand new Ads Manager flow while continuing to incorporate features from our internal legacy software
• Leverage SQL to extract, manipulate, and analyze large datasets to support campaign performance tracking and operational decision-making
• Assist with data entry projects to drive our migration and adoption of Ads Manager
• Work with product and engineering, using data and operational feedback to drive product improvements which directly improve campaign accuracy, efficiency, and the launch new features
• Use new AI-supported tools to create process improvements to drive more efficient workflows with cross-functional teams

You’re excited about this opportunity because you will…

• Operate- You’re not afraid to dig deep into the technical and operational details, troubleshoot issues, and become an expert in new tools and workflows as the company continues to innovate and grow.
• Build- You enjoy building & maintaining processes that improve accuracy, efficiency, and scalability for campaign operations.
• Analyze- You’re comfortable translating complex data into clear, actionable recommendations that improve campaign accuracy, efficiency, and overall business impact.
• Partner- You thrive in cross-functional environments and can collaborate effectively with Sales, Product, Engineering and Marketing teams.
• Manage- You can balance multiple workstreams simultaneously, utilize cutting edge AI-driven tooling, maintain strong organization, and deliver clear and actionable insights.

We’re excited about you because…

• You have 2+ years of experience in scaled ad operations, digital advertising, data entry, or data audit; high growth startup experience preferred.
• You have excellent communication skills, can manage effectively in a matrixed environment and can move quickly to balance and reprioritize campaigns based on changing information.
• You have 2+ years of experience with writing SQL queries, diagnosing data and creating dashboard cross functional partners will utilize
• You are extremely organized and detail-oriented, with the ability to manage high volume in a fast-paced environment while maintaining our best in class quality expectations.
• You have a strong ability to work autonomously to troubleshoot issues, communicate to cross-functional stakeholders, escalate when required, and drive campaign issues to full resolution.
• You’re a self-starter who thrives in changing environments and is eager to expand your skill set.

Nice to haves

• You have experience editing SQL queries
• You have design experience with industry leading tools such as Figma and Photoshop
• You have experience driving product improvements with product, engineering, and other cross-functional teams
• You have utilized AI tools in the past like Claude, ChatGPT or Gemini to improve and enhance your workflows
• You have experience pulling reports from Salesforce, Sigma, Tableau, or another data

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Quality Assurance team drives customer support insights to both our internal & BPO partner stakeholders, utilizing our quality assurance audit data as well as exciting new technologies in Conversational Intelligence AI. The team’s primary role will be to establish mechanisms to ensure our quality audits consistently provide insights that drive process improvements in our support experience.

About the Role

As a Senior Associate, Calibration Insights Analyst, you’ll be a key architect of calibration excellence across DoorDash Support. You will lead analytical deep dives to identify root causes of quality misalignment, investigate edge cases, and surface systemic opportunities to improve how our GenAI-powered QA systems operate.

You’ll collaborate closely with Model Calibration Specialists, the Performance Excellence team, and stakeholders across CXI to implement projects that improve agent performance, policy alignment, and customer outcomes. You’ll help maintain trust in our machine learning model’s QA outputs by ensuring our quality signals are precise, fair, and strategically useful.

This role requires comfort working with GPT/LLM-based systems and the ability to turn raw calibration data into insights that influence our long-term QA strategy.

You will report to the Supervisor Model Calibration Team (MCT) in our CXI QA organization. This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.

You're excited about this opportunity because you will…

• Develop deep expertise in DoorDash’s QA systems and operational processes to guide meaningful calibration and KPI improvements across multiple lines of business.
• Assist with cross-functional projects by establishing success metrics, coordinating stakeholders, removing blockers, and clearly communicating progress toward goals.
• Conduct deep dives & root cause analyses (RCAs) on failure patterns, reversals, and edge cases to uncover inaccuracy trends/drivers.
• Create data models and dashboards to track calibration metrics, auditor accuracy, and sentiment/resolution trends.
• Partner with the Performance Excellence team and Support Operations stakeholders to translate calibration insights into QA strategy improvements.

We're excited about you because… 

• You have a Bachelor’s degree or equivalent experience.
• You bring 4+ years in support operations, QA, trust & safety, or a similar customer-facing analytical role.
• You can communicate with customers, cross-functional partners, and senior leaders effectively.
• You enjoy the opportunity to think outside of the box. You can translate goals and blockers into relevant plans for the department. 
• Produce recommendations and use data analysis and hypothesis testing to validate your findings. 
• You’re passionate about identifying opportunities through operating at the lowest level of detail and using a first-principles approach to problem-solving.
• You're proficient in Microsoft and/or Google Suite.
• You have experience working with Conversational Intelligence, GPT-based tools, or QA signal models.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the role

We are actively seeking a talented and experienced Marketing Designer with a 360° skill set to join our dynamic team at Sporty Group. In this role, you will be responsible for creating visually captivating and engaging content across video, motion, and static formats, supporting our products and marketing channels. We’re looking for someone with a strong portfolio, a passion for sports (especially football), and a sharp understanding of internet culture and modern football design trends.

What you'll be doing

Core Focus - Video Editing & Content Production

• Edit high-performance video content for:

• Paid media (Meta, TikTok, YouTube)

• Organic social (short-form, reels, stories)

• Product and in-app content

• Work with raw footage, templates, and motion assets to deliver scalable content quickly

• Adapt global campaign assets into localized video formats for Mexico

Production Motion & Dynamic Content

• Develop motion graphics and animations to enhance video content
• Create match promos, betting-related content, and reactive assets around live events
• Design dynamic overlays, transitions, and engaging visual effects

Supporting Design and Others 

• Create high-impact visual content across all platforms, including apps, websites, and marketing channels (banners, ads, social media assets, etc.)
• Design motion graphics and animations (e.g., match promos, score updates, transitions, social clips)
• Collaborate closely with the marketing team to conceptualize and execute creative campaigns around key matches and events
• Adapt designs for different platforms, ensuring content is optimized per channel (social, display, app, web)
• Stay on top of design, football, and internet trends, incorporating relevant styles and ideas into your work
• Work with analytics and data teams to evaluate performance and continuously improve creative output

What you'll bring

• Degree in Graphic Design or a related field
• Strong proficiency in: Adobe Photoshop & Illustrator (static design), Premiere Pro (video editing), After Effects (motion graphics & animation)
• Proven experience in video editing, motion design, and static design within a marketing or digital environment
• A strong portfolio showcasing multi-format work (video + motion + static)
• Solid understanding of marketing platforms and design best practices (social media, display ads, Google Ads, etc.)
• Excellent communication and collaboration skills
• Ability to manage multiple projects and meet deadlines in a fast-paced environment
• Creative mindset with a strong sense of visual storytelling and innovation
• Proactive, adaptable, and eager to learn

Intégrate a la Tribu!

Somos los coding wizards, un equipo de expertos en tecnología apasionados por lo que hacemos.

Creemos en la diversidad y la inclusión, y nos esforzamos por cultivar un ambiente de trabajo positivo y colaborativo.

Nos apasiona la innovación y siempre estamos buscando nuevas maneras de mejorar nuestras habilidades y conocimientos. Trabajar en Mobiik significa estar desafiado y aprender constantemente, mientras se desarrolla un equilibrio saludable entre trabajo y vida personal.

QA Funcional AI

Objetivo del puesto

Asegurar la calidad extremo a extremo de aplicaciones móviles, web, backend e Inteligencia Artificial, validando que cumplan con los requisitos del negocio y la experiencia del usuario, mediante estrategias de QA en entornos ágiles y DevOps, reduciendo riesgos operativos y mejorando la satisfacción del cliente. 

Responsabilidades clave

• Ejecutar la estrategia de calidad para múltiples plataformas (apps, web, backend, asistentes virtuales e IA).
• Diseñar, ejecutar y validar casos de prueba funcionales.
• Detectar, reportar y dar seguimiento a defectos, asignando criticidad y revalidando correcciones.
• Integrar pruebas y controles de calidad en pipelines CI/CD.
• Validar el funcionamiento de modelos de IA (LLMs, chatbots, asistentes virtuales), incluyendo Prompt Testing.
• Gestionar ambientes de prueba y coordinar cambios (CC).
• Escalar defectos y colaborar estrechamente con desarrollo.
• Aplicar buenas prácticas ITIL / ISO y metodologías ágiles.

Conocimientos y habilidades técnicas

QA Funcional: análisis de requerimientos, diseño de casos y matrices de prueba, gestión de defectos.
IA / Prompt Engineering: diseño y evaluación de prompts, validación de calidad, tono, relevancia y seguridad de respuestas.

Herramientas: JIRA, herramientas de pruebas automatizadas, paquetería Office.

Ofrecemos:

• Sueldo competitivo

• Seguro de Gastos Médicos Mayores

• Vales de despensa

• 5 días económicos adicionales + día libre por tu cumpleaños

• Cursos y plan de carrera

• Cultura de colaboración, inclusión y crecimiento profesional

Trabajo presencial: CDMX Zona Sur San Angel.

En Mobiik, valoramos su tiempo y nos esforzamos por añadir valor a cada interacción. Si estás interesado en unirte a nuestro equipo de coding wizards, no dudes en ponerte en contacto con nosotros.

¡Estamos deseando conocerte y trabajar juntos para crear algo grande!

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features
• Shape the future of our Android team
• Own, maintain and improve reliability metrics for key features
• Participate in discussions across different teams - Product, Design, Engineering
• Review pull requests, and support other teammates
• Handle critical issues or cope with unexpected challenges 
• Take ownership of feature releases and provide nightly builds for the QA team

An Ideal Candidate Should Have

• 5+ years of software engineering experience
• Familiarity with Android components
• Experience building or contributing to at least one Android app
• Product design intuition and user empathy
• Drive to push the boundaries of Android UI/UX
• Understanding of the importance of tests and how to approach writing tests
• Self-drive to improve the app and codebase above and beyond what's outlined in the spec
• Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests
• Excellent communication skills
• User oriented problem solving approach
• Driven with continuous feedback from leaders

Bonus:

• Experience building, maintaining, or otherwise contributing to open source projects in Android
• Experience with iOS, Web or NodeJS

Technologies we use:

• Kotlin
• Kotlin Coroutines
• Kotlin Flow
• Jetpack Navigation
• Dagger 2
• Room
• Custom Views, Canvas & Paint
• Jetpack Compose
• JUnit

What We offer:

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. You’ll be joining the Global Growth team.

You're an enthusiastic app developer looking to take your skills to the next level by joining our Android team. We build apps used by millions of people, and we take great pride in our work. This means excellent development practices, careful code architecture, and an organization built around rapid releases. Within the teams, backlog grooming, planning meetings, daily stand-ups, demos and retrospectives keep us agile, and accountable. Continuous integration with automated testing allows us to run a bi-weekly release train. Our beta release process gives us useful insight into user behavior and heavy use of analytics, A/B testing and feature flagging allows for rapid iteration. With a focus on delightful user experiences, we balance building new features, refactoring code, and tweaking existing features based on analytics data. Every line of code gets reviewed by other developers, every pixel inspected by designers, and every feature hammered on by manual and automated QA.

Responsibilities:

• Keep up-to-date with Android and industry developments
• Build great UX for millions of users
• Partner with product managers, designers, and other engineering teams to build complex features and products from idea to positive execution
• Write well-crafted, well-tested, readable, and maintainable code
• Analyze our internal systems and processes and locate areas for improvement/automation
• Share your knowledge by giving brown bags, tech talks, and promoting appropriate tech and engineering best practices
• Identify, triage, debug and resolve issues/bugs across our various applications and platforms
• Participate in code, product and design reviews to provide feedback to ensure best practices

Experience:

• 3+ years of software engineering industry experience
• Worked on and shipped large scale Android applications
• Experience with Kotlin. Java experience is nice-to-have but not required.
• Experience with architecture paradigms like unidirectional and reactive programming, and other patterns commonly used in the industry
• Experience with Jetpack Compose, unit and snapshot testing, and creating shared components
• Great product sense; you care about usability and good design
• Ability to work with a low-ego, highly collaborative, and cross-functional team
• Bonus points: experience pursuing side projects or open-source projects

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Data Engineer Manager who will:

• Collaborate closely with a team of data engineers, developers, and UX designers to create and optimize data pipelines and workflows supporting media performance reporting.
• Manage the design, build, and maintenance phases of client reporting projects.
• Work with Business Intelligence/Data Operations to define and document comprehensive reporting and visualization requirements.
• Ensure high data quality and provide ongoing support and maintenance for existing data workspaces.
• Deploy new client teams to cloud data solutions, offering guidance and support throughout the onboarding process.
• Define clear QA guidelines and automate current QA processes to enhance efficiency.
• With the support of the Associate Director, develop innovative tools, processes, and best practices to achieve workflow efficiencies and drive value for both client teams and clients.
• Act as the subject matter expert for all questions and projects related to data quality, BI tools, and business rules, ensuring that best practices are consistently followed across all initiatives.
• Facilitate effective communication and ensure task progression through regular status meetings and working sessions; proactively identify and resolve project roadblocks and issues.
• Efficiently track and manage a high volume of tasks across multiple stakeholders and projects.
• Build positive and collaborative relationships with internal teams, effectively communicating roles, responsibilities, and expectations.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

Education & Experience:

• Bachelor's or advanced degree in Statistics, Economics, Business, Mathematics, Computer Science, or a related scientific field is preferred.
• Minimum of 4-6 years of experience in data governance processes within a data warehousing, ETL, and business intelligence environment.
• Experience with the full development life cycle of an application or reporting solution – from design through testing and deployment.
• Experience in a media environment (digital investment, analytics, or ad operations) is preferred; an understanding of the media landscape is beneficial.
• Experience and understanding of processes across multiple media channels (digital, search, social, offline, etc.) and handling diverse datasets (paid media, owned, etc.).

Technical Skills:

• Advanced knowledge of databases and data warehouses is crucial, including SQL (most important), MySQL, PostgreSQL, Redshift, Snowflake, etc.
• Advanced knowledge of one or more programming languages is essential, with Python being highly valued.
• Strong knowledge of cloud platforms such as Microsoft Azure, GCP, or AWS (familiarity with any major cloud provider is key).
• Knowledge of data engineering platforms such as Databricks.
• Familiarity with project/product management tools like Jira, Confluence, Smartsheets, Azure DevOps/VSTS.
• Familiarity with business intelligence tools such as Tableau, PowerBI, etc.
• Experience with advertising campaign management/buying platforms (e.g., Sizmek, GCM, Flashtalking, Moat, DV, IAS, Mediaocean, Media Tools, Nielsen, ComScore, Facebook, Twitter, Pinterest, Snapchat, 4C, Brand Networks, YouTube, Google Ads, Bing, Kenshoo, SA360, DV360, Google Analytics, Adobe Analytics) is highly beneficial.

Soft Skills:

• Demonstrates strong attention to detail.
• Excellent verbal and written communication skills.
• Exceptional organizational skills, multi-tasking capabilities, and detail-oriented approach.
• Ability to foster collaborative relationships with other cross-functional teams.
• Ability to manage and prioritize competing projects and deliverables effectively.
• Proactive in elevating and resolving project roadblocks and issues.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Context: 

We are looking for a Business Intelligence and Data Visualization specialist who will build assist in the development and maintenance of the reporting infrastructure to help stakeholders gain insights in their advertising campaigns. In this role, he/she will be responsible for retrieving, compiling, and transforming data to create the intelligence layer leading to analysis and optimization of media investments.

Core Responsibilities:

• Manage the QA of data between media platforms and reporting outputs using tools such as Alteryx, SQL, and/or Excel
• Manage and identify data gaps that require manual entry, escalate to investment teams, and collect, QA, and process returned manual data. This includes initiating the data collection process, communicating any data QA issues, and working with teams to resolve those issues.
• Monitor data feeds for gaps or failures and action where necessary to resolve failures
• Build and maintain automated data QA workflows using Alteryx
• Update Tableau dashboards based on new/additional requests
• Build and maintain taxonomy generators and enforcers (via Excel, Google Sheets, and Alteryx) to assist in the adherence of taxonomy across all media channels.
• Setup and maintain automated data feeds/pipelines through API (Adverity), FTP, and/or scheduled email report)
• Troubleshoot any data discrepancies or issues that might occur,
• Fulfill ad hoc data pulls required for client deliverables,
• Manage the QA of data provisioning to MMM vendors or for client data warehouses.

Required Skills / Experience:

• Bachelor’s degree in Marketing, Advertising, Economics, Computer Science, Information Systems, Business Analytics or related field with 1 – 3 years of work experience in data management, data visualization and data analytics preferably in a marketing and/or media agency.
• Experience with building dashboards in Tableau is required; knowledge of visual techniques for data analysis and presentation is a plus,
• Experience with Alteryx for business logic design required
• Experience working in Cloud environment (Azure, GCP),
• Experience working with SQL required, experience with Python a plus,
• Experience working with digital data from ad serving platforms (e.g., Google Campaign Manager, Other ad servers), campaign planning tools (e.g. Prisma, MediaOcean), website analytics software (e.g. Adobe Analytics, Google Analytics), paid search engine marketing data sources (e.g. Adwords, Marin, …) and others is strongly preferred,
• Strong speaking and written professional communication skills,
• Strong analytical, critical thinking, and problem-solving skills,
• The ability to thrive in a fast-paced and deadline-driven environment,
• Strategic Thinker & Doer,
• Curious and excited to learn,
• High sense of accountability and ownership,
• Collaborative with a partnership mindset.

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

WHY YOU WANT THIS ROLE:

Ready to level up your media buying career with a world-class US company—all from the comfort of your home?

This is your chance to grow into a Media Buying expert, managing large-scale budgets and driving real results for top advertisers. No prior native experience? No problem. We’ll guide you with mentorship, data-driven strategies, and hands-on training across platforms like Taboola and Outbrain.

At Launch Potato, you'll collaborate with a diverse, high-performing team across the Americas, gaining global experience in one of the most exciting spaces in digital media: Finance and Money Management.

If you’re looking for a role where you’re trusted, supported, and set up to thrive, this is it.

MUST HAVE:

• Hands-on experience running social or native ad campaigns across platforms like Meta, TikTok, Pinterest, Taboola, Outbrain
• Proven ability to monitor and optimize campaign performance using data
• Strong attention to detail with a focus on executional excellence and task management
• Ability to collaborate across functions and communicate clearly in a remote work environment
• Display an attitude of positivity and willingness to embrace change, not getting discouraged when business or cross-functional needs change
• Passion for performance marketing and a desire to grow within the Make Money/Manage Money vertical of our largest brand, FinanceBuzz

***This role will require occasional campaign monitoring after hours or on weekends, as needed.

EXPERIENCE: 3+ years of media buying experience, with a focus on performance-driven results across social and native ad campaigns

YOUR ROLE 

Support the success and growth of our Make Money/Manage Money native and social media campaigns by executing campaign builds, monitoring performance, and assisting in optimizations that help scale winning strategies.

OUTCOMES

• Execute and manage social and native ad campaigns across platforms such Meta and Taboola
• Monitor daily performance metrics and implement optimizations to creative, bids, and placements
• Partner with senior media buyers to launch new campaigns and expand existing ones while supporting strategic growth
• Facilitate creative testing by assisting with copy iteration, image/video swaps, and tracking results
• Conduct competitor research and performance audits to surface new testing opportunities
• Collaborate with the Content and Paid Media teams to ensure seamless campaign setup and timely asset delivery
• Maintain campaign documentation and update performance trackers regularly to support team throughput

COMPETENCIES

• Execution-Oriented: Manages deliverables independently and consistently follows through on tasks that enable campaign momentum and growth.
• Detail-Driven: Demonstrates accuracy in reporting, campaign QA, and implementation of optimizations.
• Organized and Fast-Learning: You prioritize competing tasks effectively and quickly pick up on new trends or approaches to optimize your campaigns.
• Analytical Thinker: Understand key ad metrics and translate data into actionable strategies that improve funnel performance.
• Collaborative: Works effectively across team lines with buyers, content creators, and analysts to move campaigns forward.
• Curious & Analytical: Asks the right questions, seeks to understand performance drivers, and uses data to guide recommendations.
• Proactive Communicator: Provides regular updates, flags issues early, and clearly communicates changes or learnings to stakeholders.
• Coachability: Open to feedback, quickly applies learnings, and demonstrates a strong desire to grow into a more strategic buyer.

TOTAL COMPENSATION

Base salary is set according to market rates for the nearest major metro and varies based on Launch Potato’s Levels Framework. Your compensation package includes a base salary, profit-sharing bonus, and competitive benefits. Launch Potato is a performance-driven company, which means once you are hired, future increases will be based on company and personal performance, not annual cost of living adjustments.

We’re building production GenAI features and looking for a staff software developer with strong engineering skills and a passion for building scalable AI systems. You’ll contribute to the design and delivery of GenAI features, collaborate closely with technical leads and senior stakeholders, and play a key role in maintaining technical quality and scalability across a feature area.

Own AI-enabled components end-to-end and deliver measurable improvements in quality and reliability. You operate independently, drive design decisions within your area, and help set strong engineering standards through reviews and mentorship.

🔧 What you’ll do

• Own delivery for significant features or systems: clarify requirements, design the solution, execute, ship, and iterate.
• Build and maintain reliable services and workflows that support AI features in production.
• Define how quality is measured for your area (success metrics, test strategy, evaluation approach) and automate it wherever possible.
• Run structured experiments, interpret results, and translate learnings into product improvements.
• Improve operational readiness: deployment automation, monitoring/alerting, incident follow-up, and performance/cost optimizations.
• Mentor teammates through design feedback, code reviews, and practical guidance.

🎯GenAI expectations

• Solid working knowledge of how modern AI applications are built and evaluated (you may not be a specialist, but you understand the core concepts and trade-offs).
• Strong learning speed: can evaluate new models/tools, assess feasibility, and recommend a path forward based on evidence and ROI.
• Builds solutions that are safe and compliant by design (privacy, data handling, safeguards), partnering with Legal/Security as needed

✅ Required skills & knowledge

• 6+ years in software engineering.
• 3+ years building and shipping production software in product teams.
• Bachelor’s in computer science, Engineering, or related field.
• Strong software engineering fundamentals and system design.
• Hands-on coding in Python and/or TypeScript (or similar), APIs/services, data pipelines.
• Cloud experience, CI/CD, automated testing, observability; engineers own quality without dedicated QA.
• Experimentation mindset: define metrics, build evals, iterate quickly; willingness to learn GenAI rapidly.

🧩 Nice to Have

• GenAI/LLM: prompt engineering, retrieval/RAG, function/tool-calling, evaluation pipelines, fine-tuning/LoRA, embeddings/vector search.
• LLMOps: experiment tracking, prompt/version control, cost/latency optimization.
• Tools: serverless AWS, LangChain/LangGraph, OpenAI/Anthropic/Azure OpenAI; vector DBs (Pinecone/FAISS/Milvus).
• External contributions (open source, blogs, talks).

🔨 How we work

• We balance exploration with delivery: test ideas quickly, then productionize what works.
• “Done” means quality goals are met; then we keep improving accuracy, cost, and performance.
• The team owns systems end-to-end (build, release, reliability).

🗒️ Note: 

• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders.
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.

WHY YOU WANT THIS ROLE:

Ready to level up your media buying career with a world-class US company—all from the comfort of your home?

This is your chance to grow into a Media Buying expert, managing large-scale budgets and driving real results for top advertisers. No prior native experience? No problem. We’ll guide you with mentorship, data-driven strategies, and hands-on training across platforms like Taboola and Outbrain.

At Launch Potato, you'll collaborate with a diverse, high-performing team across the Americas, gaining global experience in one of the most exciting spaces in digital media: Finance and Money Management.

If you’re looking for a role where you’re trusted, supported, and set up to thrive, this is it.

MUST HAVE:

• Hands-on experience running social or native ad campaigns across platforms like Meta, TikTok, Pinterest, Taboola, Outbrain
• Proven ability to monitor and optimize campaign performance using data
• Strong attention to detail with a focus on executional excellence and task management
• Ability to collaborate across functions and communicate clearly in a remote work environment
• Display an attitude of positivity and willingness to embrace change, not getting discouraged when business or cross-functional needs change
• Passion for performance marketing and a desire to grow within the Make Money/Manage Money vertical of our largest brand, FinanceBuzz

***This role will require occasion campaign monitoring after hours or on weekends, as needed.

EXPERIENCE: 3+ years of media buying experience, with a focus on performance-driven results across social and native ad campaigns

YOUR ROLE 

Support the success and growth of our Make Money/Manage Money native and social media campaigns by executing campaign builds, monitoring performance, and assisting in optimizations that help scale winning strategies.

OUTCOMES

• Execute and manage social and native ad campaigns across platforms such Meta and Taboola
• Monitor daily performance metrics and implement optimizations to creative, bids, and placements
• Partner with senior media buyers to launch new campaigns and expand existing ones while supporting strategic growth
• Facilitate creative testing by assisting with copy iteration, image/video swaps, and tracking results
• Conduct competitor research and performance audits to surface new testing opportunities
• Collaborate with the Content and Paid Media teams to ensure seamless campaign setup and timely asset delivery
• Maintain campaign documentation and update performance trackers regularly to support team throughput

COMPETENCIES

• Execution-Oriented: Manages deliverables independently and consistently follows through on tasks that enable campaign momentum and growth.
• Detail-Driven: Demonstrates accuracy in reporting, campaign QA, and implementation of optimizations.
• Organized and Fast-Learning: You prioritize competing tasks effectively and quickly pick up on new trends or approaches to optimize your campaigns.
• Analytical Thinker: Understand key ad metrics and translate data into actionable strategies that improve funnel performance.
• Collaborative: Works effectively across team lines with buyers, content creators, and analysts to move campaigns forward.
• Curious & Analytical: Asks the right questions, seeks to understand performance drivers, and uses data to guide recommendations.
• Proactive Communicator: Provides regular updates, flags issues early, and clearly communicates changes or learnings to stakeholders.
• Coachability: Open to feedback, quickly applies learnings, and demonstrates a strong desire to grow into a more strategic buyer.

TOTAL COMPENSATION

Base salary is set according to market rates for the nearest major metro and varies based on Launch Potato’s Levels Framework. Your compensation package includes a base salary, profit-sharing bonus, and competitive benefits. Launch Potato is a performance-driven company, which means once you are hired, future increases will be based on company and personal performance, not annual cost of living adjustments.

WHY YOU WANT THIS ROLE:

Ready to level up your media buying career with a world-class US company—all from the comfort of your home?

This is your chance to grow into a Media Buying expert, managing large-scale budgets and driving real results for top advertisers. No prior native experience? No problem. We’ll guide you with mentorship, data-driven strategies, and hands-on training across platforms like Taboola and Outbrain.

At Launch Potato, you'll collaborate with a diverse, high-performing team across the Americas, gaining global experience in one of the most exciting spaces in digital media: Finance and Money Management.

If you’re looking for a role where you’re trusted, supported, and set up to thrive, this is it.

MUST HAVE:

• Hands-on experience running social or native ad campaigns across platforms like Meta, TikTok, Pinterest, Taboola, Outbrain
• Proven ability to monitor and optimize campaign performance using data
• Strong attention to detail with a focus on executional excellence and task management
• Ability to collaborate across functions and communicate clearly in a remote work environment
• Display an attitude of positivity and willingness to embrace change, not getting discouraged when business or cross-functional needs change
• Passion for performance marketing and a desire to grow within the Make Money/Manage Money vertical of our largest brand, FinanceBuzz

***This role will require occasion campaign monitoring after hours or on weekends, as needed.

EXPERIENCE: 3+ years of media buying experience, with a focus on performance-driven results across social and native ad campaigns

YOUR ROLE 

Support the success and growth of our Make Money/Manage Money native and social media campaigns by executing campaign builds, monitoring performance, and assisting in optimizations that help scale winning strategies.

OUTCOMES

• Execute and manage social and native ad campaigns across platforms such Meta and Taboola
• Monitor daily performance metrics and implement optimizations to creative, bids, and placements
• Partner with senior media buyers to launch new campaigns and expand existing ones while supporting strategic growth
• Facilitate creative testing by assisting with copy iteration, image/video swaps, and tracking results
• Conduct competitor research and performance audits to surface new testing opportunities
• Collaborate with the Content and Paid Media teams to ensure seamless campaign setup and timely asset delivery
• Maintain campaign documentation and update performance trackers regularly to support team throughput

COMPETENCIES

• Execution-Oriented: Manages deliverables independently and consistently follows through on tasks that enable campaign momentum and growth.
• Detail-Driven: Demonstrates accuracy in reporting, campaign QA, and implementation of optimizations.
• Organized and Fast-Learning: You prioritize competing tasks effectively and quickly pick up on new trends or approaches to optimize your campaigns.
• Analytical Thinker: Understand key ad metrics and translate data into actionable strategies that improve funnel performance.
• Collaborative: Works effectively across team lines with buyers, content creators, and analysts to move campaigns forward.
• Curious & Analytical: Asks the right questions, seeks to understand performance drivers, and uses data to guide recommendations.
• Proactive Communicator: Provides regular updates, flags issues early, and clearly communicates changes or learnings to stakeholders.
• Coachability: Open to feedback, quickly applies learnings, and demonstrates a strong desire to grow into a more strategic buyer.

TOTAL COMPENSATION

Base salary is set according to market rates for the nearest major metro and varies based on Launch Potato’s Levels Framework. Your compensation package includes a base salary, profit-sharing bonus, and competitive benefits. Launch Potato is a performance-driven company, which means once you are hired, future increases will be based on company and personal performance, not annual cost of living adjustments.

About the role

In the role of Software Engineer II, you will report to the Engineering Manager - Mobile Video Players.

As a Software Engineer on our Android video player team, you will actively contribute to the design, development, and optimization of our Android video player library. You will take ownership of key features and improvements, ensuring high-quality code and performance. You'll collaborate closely with Engineering, Program Management, Product, and QA teams to help shape our technology roadmap and achieve our goals. You'll be a part of an international team of 100+ client engineers, where your contributions will help maintain Crunchyroll's position as the premier Anime streaming service.

We are considering applicants for the location(s) of Mexico City, MX

Core Areas of Responsibility

• Contribute to the design and implementation of software solutions for Android-based video player development
• Collaborate on the definition and development of technical solutions that improve existing features or enhance architectural quality, such as optimizing performance, scalability, and user experience for Crunchyroll’s video player.
• Identify performance bottlenecks and areas of improvement in the codebase that impact user experience or development efficiency, and work with senior engineers to propose and implement solutions.
• Maintain high coding standards and follow best practices in Kotlin development, contributing to a culture of engineering excellence within the team.
• Participate in design and code reviews, providing feedback to ensure high-quality product delivery and alignment with architectural strategies across the team.
• Support a culture of operational excellence by focusing on efficient and maintainable engineering practices in your day-to-day work.
• Stay updated on industry trends and Kotlin development technologies by researching and comparing new tools and frameworks to help keep our video player platform competitive.

About You

We get excited about candidates, like you, because...

• You are passionate about application development and the streaming space, with 3-5 years of industry experience developing in Kotlin.
• You have industry experience developing with Jetpack Compose
• You are committed to upholding excellence in operations, delivery, and engineering practices.
• You have experience developing and maintaining consumer-facing mobile applications.
• You have contributed to Android solutions that serve millions of global users.
• You have worked closely with product and program management to support technology roadmaps and project goals.
• You can demonstrate experience collaborating with senior engineers and team leads to drive Android development initiatives.
• You apply sound judgment to balance trade-offs between performance, scalability, and user experience.
• You have familiarity with multimedia frameworks like ExoPlayer and protocols like MPEG-DASH, HLS, and video streaming technologies.

About the Team

The "Video Player" team is a growing team of international engineers and technology leaders passionate about providing a world class streaming experience for our millions of Anime fans across the world. We provide and maintain solutions on all major device platforms. Your contributions on this team are front and center to our millions of fans, affecting the daily success of our company.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate, and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Generous time off policies.
• Generous medical, dental, vision, and life insurance
• Support program for new parents

• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

In the role of Software Engineer II, you will report to the Engineering Manager - Mobile Video Players.

As a Software Engineer on our Apple video player team, you will actively contribute to the design, development, and optimization of our Apple video player library. You will take ownership of key features and improvements, ensuring high-quality code and performance. You'll collaborate closely with Engineering, Program Management, Product, and QA teams to help shape our technology roadmap and achieve our goals. You'll be a part of an international team of 100+ client engineers, where your contributions will help maintain Crunchyroll's position as the premiere Anime streaming service.

We are considering applicants for the location(s) of Mexico City, MX

Core Areas of Responsibility

• Contribute to the design and implementation of software solutions for mobile video player development
• Collaborate on the definition and development of technical solutions that improve existing features or enhance architectural quality, such as optimizing performance, scalability, and user experience for Crunchyroll’s video player.
• Identify performance bottlenecks and areas of improvement in the codebase that impact user experience or development efficiency, and work with senior engineers to propose and implement solutions.
• Maintain high coding standards and follow best practices in Swift development, contributing to a culture of engineering excellence within the team.
• Participate in design and code reviews, providing feedback to ensure high-quality product delivery and alignment with architectural strategies across the team.
• Support a culture of operational excellence by focusing on efficient and maintainable engineering practices in your day-to-day work.
• Stay updated on industry trends and mobile development technologies by researching and comparing new tools and frameworks to help keep our video player platform competitive.

About You

We get excited about candidates, like you, because...

• You are passionate about application development and the streaming space, with 3-5 years of industry experience developing in Swift.
• You are committed to upholding excellence in operations, delivery, and engineering practices.
• You have experience developing and maintaining consumer-facing mobile applications.
• You have worked closely with product and program management to support technology roadmaps and project goals.
• You can demonstrate experience collaborating with senior engineers and team leads to drive mobile development initiatives.
• You apply sound judgment to balance trade-offs between performance, scalability, and user experience.

Nice to Haves

• You have contributed to Swift solutions that serve millions of global users.
• You have familiarity with multimedia frameworks and protocols like MPEG-DASH, HLS, and video streaming technologies.

About the Team

The "Video Player" team is a growing team of international engineers and technology leaders passionate about providing a world class streaming experience for our millions of Anime fans across the world. We provide and maintain solutions on all major device platforms. Your contributions on this team are front and center to our millions of fans, affecting the daily success of our company.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Generous time off policies.
• Generous medical, dental, vision, and life insurance
• Support program for new parents

• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

Live Events Producer, Pokémon GO

Are you ready to drive a game that brings positive impact to the world through the power of mobile and location technologies? As a Live Events Producer for Pokémon GO, you will lead teams and work across the company on one of the most influential games the world has ever seen. We’re looking for an ambitious and innovative Producer to work on Live Events initiatives in Pokémon GO. You will steer local and community events to keep players engaged, drive cross-functional teams to delight our users, and make the world better by helping users go out and explore the world!

A combination of technical aptitude, Pokémon brand knowledge, and creative thinking are required to be successful in this role. Join the team and make a positive impact on millions of Trainers around the world.

Responsibilities

• Collaborate with a cross-functional team of experts to drive Pokémon GO’s Live Events strategy, driving community celebrations and live event initiatives.
• Break down multifaceted issues into workable components and guide the Live Events and Community team in planning from ideation through post-launch.

• Partner with QA to ensure events are properly set up and thoroughly tested before going live. 
• Build and maintain strong relationships with brand partners, navigating approval hurdles to successfully land a cohesive end product.
• Engage with the team leadership to keep them apprised of event performance as well as presenting data-driven results and recaps.

Qualifications

• 2+ years experience producing a live service mobile game.

• 2+ years Experience with production processes and methodologies including Agile, SCRUM and waterfall, as well as when and how to apply them to multi-disciplinary game teams.
• Experience with productivity and collaboration tools/software with an emphasis on spreadsheets, word processor and BI Tools (JIRA, Looker, Google Docs)

• You are able to demonstrate extraordinary organization, communication, detail-oriented, and leadership skills while working on cross-functional teams (design, engineering, production, etc.).
• Experience with project management tools such as Jira and Asana.
• Ability to work in a fast-paced hybrid environment and handle stress appropriately and/or ability to solve practical problems and be sufficiently adaptable to handle dynamic situations with little advance notice.
• Experience working on cross-functional teams with ability to communicate effectively through written and verbal communications.
• You love Pokémon GO.

Plus If...

• You have an interest or excitement about AR.
• You have experience working with an external partner.
• You are fluent in Spanish

Professional proficiency in written and spoken English is required, including for resume submission and interviews.

Our Creative team is looking for Creative Technology Senior Associate to join a team of multidisciplinary developers, executing best-in-class omni-channel projects leveraging industry leading Advertising Technologies, Ad Servers and Ad builder/DCO [dynamic content optimization] tools.

Working directly with a wide range of tech partners, inter-company and external integrated teams, the Creative Technology Senior Associate will support all dynamic creative and asset automation project buildouts, delivery and integration into ad servers. You should be comfortable working directly with multi-disciplinary team leads across the PMG both in your primary office location and supported global markets. 

What You'll Be Doing

• Support ad technology, tech integration tests, dynamic [DCO], and omni-channel campaign production efforts across multiple brand teams, geographical locations and products (including new business and new agency tech initiatives)
• Contribute to large scale programmatic, social and video campaigns across multiple formats and channels employing underlying code bases such as HTML/JS/CSS, and industry leading ad technology.  
• Support in the auditing and defining criteria for all functional and non-functional deliverable requirements including dynamic ad serving, data pass work streams, API/product feed integrations, asset tracking and tagging, performance outputs, creative authoring tools, scalability and quality assurance
• Facilitate and cultivate relationships with our preferred platform partners, to establish development best practices and requirements, ensure continued innovation through product advancements/ways of working, and continuity of service through reporting and troubleshooting.
• Encourage innovation, adoption of cutting-edge technologies, inclusion, out-of-the-box thinking, cross-team collaboration, self-organization, and diversity
• Support PMG on devising strategic roadmaps and onboarding materials for the continued advancements in product development and campaign delivery, QA automation tools and process adoption through our international developer hubs, with POVs on Build, Buy, Borrow. 
• Become a super-user on new tools developed by PMG Product Teams.

What You'll Bring

• 3+ years of experience, including at least 2 years working at a Creative, AdTech and or Digital Agency 

• Knowledge of digital creative best practices and deliverables
• Ability to write scalable and modular code to employ multi-variant testing and dynamic creative industry standards. 
• Digital Creative Development (front-end) or relevant ad technology background with 6+ years experience 
• Demonstrated ability to balance campaign objectives and time-to-market requirements without compromising product quality
• Strong understanding of IAB Standards and Digital Ad Formats & specifications
• Training and Certifications on PMG required DCO ad serving platforms - primary Google GMP and similar knowledge of Clinch, Celtra, Google GMP (DCM, GWD, DCS), Innovid, Smartly, Jivox, Bannerflow, Google Web Designer
• Working knowledge of Project Management & DevOps tools like Airtable, JIRA, Smartsheets, Asana, Github
• Self-starter with a high degree of self-motivation and initiative with the ability to build processes from the ground up and collaborate in a multi-stakeholder environment
• Strong written and verbal communication skills
• Detailed oriented with the ability support development team through troubleshooting and Quality assurance
• Proficiency in Microsoft Office Tools (Excel, Word, PPT, Outlook, Teams) 
• Familiarity working with Creative Assets and Design apps such as the Adobe Creative Suite (primarily Photoshop, Illustrator, Adobe XD, Adobe After Effects)

Preferred Skills

• 2+ years working with internal and third-party APIs [REST, SOAP, JSON] like Open Weather Map or CRM data
• 1+ years Python experience or comparable programming language 
• Understanding of audience analytics capabilities and best practices (measurement, matching, onboarding, workflow, limitations, and workarounds, etc.) in the current environment
• Experience working with excel formulas for data matching, aggregation and math
• Experience with database systems, Website CMS tools queries and normalization
• Basic understanding and ability to work in After Effects as needed.
• Working knowledge of data factors driving project success (e.g.  PII vs. anonymized data, cookies vs. people, panels vs. census, passive vs. active/survey data, fused vs. matched data, etc.)

At EBANX, you’ll help expand access to payments and technology in some of the world’s most dynamic markets. We’re a unicorn-status fintech, AI-powered, and scaling fast across 29 countries and counting.

Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross-border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.

If you’re looking to be part of a company that’s transforming the future of payments with clarity, ambition, and real-world impact — we’d love to meet you.

About the Role:

In Fever, we are looking for a person to join the Markeplace Operations Team. The tasks will consist of the following:

• Fever´s Back Offices Management: creation, configuration, monitoring, and ongoing maintenance of experiences across internal and external ticketing and distribution platforms 
• Operational Monitoring: daily checks of published experiences to ensure correct setup, performance, and smooth operation.
• Cross-Team Coordination: daily collaboration with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office plan configuration, coordinate experience launches, and continuously improve internal operational processes.
• API Integrations Maintenance: oversee the day-to-day performance of external partner API integrations, proactively identify issues, coordinate fixes with technical teams and partners, and ensure seamless operational continuity for live experiences.
• Team Alignment & Reporting: participate in weekly meetings with relevant internal teams to align priorities, report operational issues, and support continuity of marketplace operations.

About You

• Excellent communication and interpersonal skills: able to collaborate effectively with multiple internal and external stakeholders on a daily basis.
• Fast learner with strong retention and ability to multitask in a fast-paced environment.
• Comfortable working under pressure and handling high-demand peaks.
• High level of English and Spanish (required).
• 2+ years of experience in similar roles
• Proactive and decisive, with strong problem-solving and quick-reaction skills.
• Strong command of Microsoft Office and ability to quickly learn new tools (SQL, dashboards, internal systems, etc.).

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home-office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English and Spanish Lessons
• Gympass membership
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow

About the Role:

An expert at initiating, controlling, and delivering successful deployment projects of Motive hardware and software with our highest value customers. In this role, you will create and own the onboarding project along with its metrics for success, including but not limited to Customer Kick Off, Go Live, and CSAT. The Implementation Consultant is a highly skilled project manager and a Motive product expert who uses these skills to guide clients through complex and large onboarding projects while coordinating these efforts with the rest of the Enterprise account team to drive initial adoption as well as to continually train and onboard the customer as they increase the partnership relationship with Motive.

What You'll Do:

• Define and maintain the onboarding program for clients based on our product initiatives
• Define, track and achieve key performance indicators for the onboarding program.
• Owning the implementation process and project planning for assigned accounts which include: successful onboarding and training of the software to drive adoption by new clients.
• Operating as the primary point of contact during the assigned clients onboarding phase for all hardware and software implementations.
• Ensure the timely and successful completion of new client onboarding for all assigned accounts.
• Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule..
• Hosting virtual or in-person group training sessions for new customers.

What we are looking for:

• 4+ years experience in a customer-facing role in a B2B capacity, preferable in trucking, logistics, or fleet management.
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills.
• Excellent interpersonal, communication (both written and verbal), and presentation skills.
• Experience in delivering client-focused solutions based on customer needs.
• Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level.
• BA/BS degree or equivalent work experience preferred.

The Senior Account Executive role is a combination of sales activities and customer relationship management. Reporting to the Director of Sales, LATAM, you’ll be responsible for both growing existing business and closing new programmatic advertising revenue from agencies and brands. A successful Account Executive must have a clear understanding of the client’s long-term business objectives and seek partnership opportunities to further grow the client’s business with StackAdapt. You’ll work closely with StackAdapt Account Managers to grow and retain existing accounts by presenting new campaign strategies and solutions to clients, and building strong relationships.

StackAdapt is a remote first company. We will be prioritizing candidates located in Mexico City for this role. 

What You'll Be Doing:

• Identifying, pitching, and closing platform sales deals with local agencies and brands
• Working closely with management/product teams to get products specified and build
• Establishing and cultivating relationships at  advertising agencies and their associated brands
• Successfully navigating and influencing at various levels of client organization.
• Working with your dedicated StackAdapt Account Manager to grow and retain existing accounts by presenting new campaign strategies and solutions to clients, and building strong relationships
•  Accurately managing and communicating quarterly forecasts and pipeline
• Take lead in responding to RFP’s or new inner agency opportunities, including qualification & win strategy

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features
• Shape the future of our Android team
• Own, maintain and improve reliability metrics for key features
• Participate in discussions across different teams - Product, Design, Engineering
• Review pull requests, and support other teammates
• Handle critical issues or cope with unexpected challenges 
• Take ownership of feature releases and provide nightly builds for the QA team

An Ideal Candidate Should Have

• 5+ years of software engineering experience
• Familiarity with Android components
• Experience building or contributing to at least one Android app
• Product design intuition and user empathy
• Drive to push the boundaries of Android UI/UX
• Understanding of the importance of tests and how to approach writing tests
• Self-drive to improve the app and codebase above and beyond what's outlined in the spec
• Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests
• Excellent communication skills
• User oriented problem solving approach
• Driven with continuous feedback from leaders

Bonus:

• Experience building, maintaining, or otherwise contributing to open source projects in Android
• Experience with iOS, Web or NodeJS

Technologies we use:

• Kotlin
• Kotlin Coroutines
• Kotlin Flow
• Jetpack Navigation
• Dagger 2
• Room
• Custom Views, Canvas & Paint
• Jetpack Compose
• JUnit

What We offer:

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

As a Customer Support Team Lead, you will play a critical role in driving the success of our customer support team by coaching and developing representatives, ensuring operational excellence, and fostering a culture of feedback and recognition. You will be responsible for monitoring team performance, implementing coaching plans, and maintaining a deep understanding of our processes and products. This role requires a proactive leader who thrives in a data-driven environment, excels in cross-functional collaboration, and is committed to driving both employee and customer success.

Responsibilities

• 2+ years in a leadership role within customer support or a related field. 
• Prior experience with SaaS, CRM, and telephony tools is a bonus
• English (Advanced Level Required)
• Contribute to in-office leadership presence, supporting employees in a hybrid/in-office environment while maintaining a strong connection with remote teams. 
• Provide consistent coaching and developmental feedback through weekly 1:1 meetings, ensuring discussions focus on behavioral improvements and performance trends. 
•  Utilize key performance indicators (KPIs) to identify areas for growth and focus discussions on the behaviors driving results.
• Document insights from performance inspections and develop action plans to address areas of opportunity.
• Plan and lead weekly team meetings in alignment with our company values focusing on team skill development, team-building, and important business updates. - Foster a culture of continuous learning through training sessions, mentoring, and career progression planning.
• Maintain open lines of communication across teams, providing clear and timely updates on processes, changes, and performance expectations. - Embody customer obsession by serving as the primary escalation point for unresolved customer issues, ensuring timely and satisfactory resolution. 
• Actively contribute to cross-functional projects aimed at enhancing customer experience and driving retention.
• Lead by example in ethical decision-making, fostering inclusivity, fairness, and integrity in all interactions. 

Competencies

• Coaching & Development. Ability to mentor, guide, and upskill employees through structured coaching plans.
• Team Engagement & Motivation.  Builds a positive work environment that drives team performance and morale.
• Conflict Resolution. Effectively manages disputes, escalations, and difficult conversations with professionalism.
• Recognition & Employee Support – Ensures employees feel valued and supported through structured recognition programs.
• KPI Analysis & Reporting – Proficient in tracking, analyzing, and leveraging performance data (CSAT, AHT, FCR, SLA).
• Accountability & Goal Setting - Holds employees accountable through coaching, action plans, and performance reviews.
• Operational Inspection & Risk Management – Maintains oversight of business health through proactive inspection processes.
• Customer Advocacy – Understands customer needs and ensures support processes align with customer expectations.
• Escalation & Issue Resolution – Quickly identifies customer concerns, escalating when necessary to ensure high-quality resolutions.
• Quality Assurance (QA) & Continuous Improvement – Uses QA insights to refine support processes and improve service delivery.
• Cross-Functional Collaboration – Works effectively with leadership, HR, product, and other departments.
•  Stakeholder Management – Ensures clear communication with both local and global teams to align strategies.
•  Change Management – Clearly communicates new policies, tools, and strategies while securing buy-in from employees.
•  Workflow & Process Optimization – Identifies inefficiencies in support operations and recommends process improvements.
•  Knowledge Management – Ensures accurate and updated documentation of processes, FAQs, and customer resources.
• CRM & Ticketing Systems (Salesforce, Zendesk, Freshdesk, etc.) – Utilizes customer support tools effectively. - Data Analytics & Reporting Tools
• Proficient in dashboards and performance tracking platforms. 
• Crisis Management – Able to quickly assess and resolve operational or customer-impacting issues. 

About your skills 

• Coachability: Your drive to take initiative toward your own skill development leads to measurable growth and skill expansion in your job. You habitually explore new resources and solicit feedback to improve. You are both a mentor and a mentee, and enjoy being part of a team that celebrates wins, learns from losses, and improves together. You are celebrated for your emotional intelligence.
• Sales-Process Oriented: Your sales process is a science, and you are able to articulate the repeatable habits that drive your high performance. You have command of your pipeline, are constantly driving business forward, and strategically outbound with a strong command of your future business.
• Business Acumen: Your curiosity extends to both your clients and your work environment, resulting in a deep understanding of business dynamics. Externally, you actively seek insights into how prospects operate their businesses, meticulously analyzing financial statements and constructing organizational charts. Internally, you delve into past account histories, collaborate across functions to solve problems, and continuously refine internal processes through iterative improvements.
• Grit: As a tenured sales professional, you've encountered your fair share of obstacles, and have developed a robust toolkit of strategies and emotional resilience to overcome them. You are results-driven, know when to pull in additional resources, and where to prioritize your focus. You demonstrate adaptability in the face of both internal and external changes, embodying a growth mindset and general business positivity.

About this role

Account Executives on the Growth Enterprise team will prospect, consult, and sell to U.S. based companies with 1,250 - 6,000 employees, across all industries, within a specified geographic territory spanning several states.  In this role, you will learn to take full ownership over a territory, develop sales plans and strategies, and become accustomed to identifying all types of opportunities and converting them into tangible, long term pipeline and revenue. 

What you'll be doing

• Managing full sales cycle from discovery to negotiation, selling both transactional and multi-year 6 figure deals
• Building pipeline with both prospects and customers by setting meetings with HR/L&D, Executives and by multithreading into other Lines of Business department leaders
• Land & Expand your client base by understanding current use case and identifying areas for expansion, through both individual efforts and partnering with Customer Success counterparts, resulting in mid-term and renewal up-sells
• Develop new sales tactics and outbound campaigns, while sharing results and successful aspects with your Growth Enterprise colleagues
• Creating and delivering accurate sales forecasts through strong pipeline management
• Collaborating with the greater sales team to share best practices and innovate
• Team selling with your cross-functionally partners in Sales Development, Customer Success, Professional Services, Sales Engineering, Marketing, Content, Product and Executives to help grow your book of business

What you’ll have 

• Minimum 5 years of closing experience to department leaders and C-suite at mid-size businesses (in the 1000+ employee range)
• B2B SaaS sales experience
• Enterprise-style go-to-market playbook that includes value-based selling and leveraging Value Engineers/Solution Engineers in pre-sales
• Experience partnering with other Account Executives in an overlay specialist sales model
• Proven prospecting and territory management experience
• Strong writing, strategic thinking, and planning skills
• Ability to adapt, learn and operate with a growth mindset

Posting Date: April 15th, 2026

Application Window: We anticipate accepting applications for this role on an ongoing basis.