About Us 

SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. 

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. 

Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

The Role

Our team is dedicated to empowering clinicians through data-driven innovations. We combine rigorous data science with practical engineering to build systems that make daily workflows more efficient, insightful, and intuitive. If you love tackling challenging problems and turning data into meaningful outcomes, you’ll find a welcoming and dynamic environment here.

As a Machine Learning Engineer, Applied AI, you’ll be at the forefront of building product features that help clinicians work effectively and efficiently, providing quality care to patients. You’ll be designing experiments, building robust models, tuning prompts, implementing LLM evals, and driving projects from idea to prototype to production with product, engineering and devOps teams. You’ll also play an important role in the roadmapping exercises of our ML platform. 

We value mentorship, open communication, and pushing the boundaries of what AI can do in a real-world healthcare context. Whether you’re fine-tuning a model, presenting insights to stakeholders, or brainstorming new product features, your work will have a direct and meaningful impact.

Responsibilities

• AI Prototyping and Development
• Develop AI workflows, customize data pipelines,  tune models, and engineer prompts to bring idea to prototype 
• Work with subject matter experts to set up evaluation for AI workflows, ensuring rigor, quality and safety of content output 
• Work with eng partners to integrate AI workflows into production
• Build and configure AI performance monitoring with proper reporting and alerts
• Optimize and maintain AI workflows for performance, reliability, and long-term scalability

• Research 
• Start with the Job-to-be-done, dive deep into the domain and understand the problem from user perspective 
• Decompose problems into conquerable pieces. Design solutions to address each with cross-disciplinary thinking and big picture in mind. 
• Conduct exploratory data analysis to answer key questions and test assumptions. Design experiments and build prototypes for proof-of-concept. 
• Build artifacts to illustrate the findings with rigor and how they inform the roadmap and decisions 

• Cross-Functional Collaboration
• Provide AI expert advice to product and eng partners in shaping product roadmap
• Partner closely with software eng, product, data eng, ML platform teams to scope and plan in execution 
• Communicate timeline, milestones, findings w/ internal stakeholders

• Mentor & Advocate Best Practices
• Guide less experienced team members, sharing knowledge on LLM workflows and AI/ML model lifecycle 
• Champion a culture of experimentation, continuous learning, and proactive problem-solving

• Drive Innovation
• Stay current with emerging ML tools and technologies, integrating new techniques that elevate our product capabilities
• Look for creative ways to leverage data to make clinicians’ lives easier, more efficient, and more effective

Desired Skills & Experience 

• BS or above in Computer Science, Statistics or a related technical field 
• 5+ years of experience in Machine Learning, with proven track record of bringing ideas to life, from prototype to productized features 
• Strong proficiency in Python and hands-on with advanced data analysis tools 
• Strong skills in data engineering and self-sufficient in data pipelines for the AI workflow
• Experience with AWS (or other cloud platforms) for model deployment
• Comfortable designing and evaluating LLM-driven workflows
• Familiarity with retrieval pipelines and vector databases 
• Problem-oriented mindset with strong cross-disciplinary thinking and a bias toward simplicity and clarity in solving problems 
• Comfort working with remote teams, using GitHub, Slack, Notion, and Zoom 
• Proficiency in English with strong communication and collaboration skill

Bonus Points 

• Experience with RAG architecture and context/state management for LLMs 
• Familiarity with LLM eval tools and human-in-the-loop evaluation process 
• Experience with Outerbounds or similar ML orchestration platforms
• Experience with Argo Flows for CI/CD
• Experience with prompt management tool like Langfuse
• Familiarity with Kubernetes for container orchestration
• Background in healthcare, clinical workflows, or regulated domains

Benefits

We offer a competitive benefits program including:

• Privatized Medical, Dental & Vision Coverage
• Work From Home stipend 
• Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
• Monthly Meal Reimbursement
• Holiday Bonus, 15-day Aguinaldo
• Hybrid Work Schedule & Catered Lunch
• A relocation bonus for candidates joining us from a different city 
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

For more information about our privacy practices, please contact us at privacy@simplepractice.com.

THE ROLE 

You'll be the visual storyteller behind design work that makes Dove unmistakable in crowded feeds. Working at the intersection of brand strategy and creative execution, you'll translate consumer insights, campaign briefs, and Dove's brand purpose into visuals that feel authentic, inclusive, and distinctive across every format and platform. 

We're looking for someone who combines strong conceptual thinking with hands-on design craft, someone who can develop a big idea and then execute it beautifully across social, digital, and, where needed, OOH and POS touchpoints. You'll guide and mentor a team of designers and content creators, pushing the standard of social-first design while integrating Gen AI tools thoughtfully into the creative process. 

Success means design work that captures attention, strengthens Dove's brand equity, and delivers measurable results. Work that people recognise as unmistakably Dove before they even see the logo. 

WHAT YOU'LL DO 

• Lead the visual direction for Dove's social-first content and campaigns, developing strong conceptual ideas that differentiate the brand and perform across platforms
• Design and produce social-first assets across TikTok, Instagram, YouTube, Pinterest, and emerging channels, ensuring every piece of content is platform-native, on-brand, and crafted to the highest standard
• Develop visual concepts that flex across multiple touchpoints, from social formats to digital display, CRM, OOH, and POS where required
• Champion conceptual thinking throughout the creative process, from briefing to execution, ensuring design solutions are rooted in insight and purpose rather than decoration
• Art direct photography, video, and content shoots, guiding the visual treatment, styling, and composition to reflect Dove's brand world authentically and inclusively
• Build, mentor, and guide designers and content creators within the studio, fostering a culture of social-first excellence, collaborative feedback, and continuous improvement
• Collaborate with strategists, copywriters, social media managers, and the Dove brand team to develop integrated campaign assets that are visually cohesive and strategically aligned
• Transform Dove's brand guidelines into distinctive, ownable executions that resonate with diverse audiences and feel relevant to the platforms and cultural context they appear in
• Pioneer the thoughtful integration of Gen AI tools into the design and content creation process, using them to enhance ideation, exploration, and production without compromising craft or authenticity
• Spearhead platform-specific design initiatives that leverage the unique strengths and visual language of each social channel
• Stay ahead of social platform algorithms, features, design trends, and audience behaviours to ensure Dove's visual output remains current and distinctive
• Manage multiple projects with varying timelines, formats, and platform requirements, maintaining quality and consistency under pressure

WHAT YOU BRING 

• A portfolio demonstrating 6+ years of design experience, with strong examples of social-first design thinking and execution for consumer brands
• Deep understanding of social platform behaviours, content formats, and visual performance factors across TikTok, Instagram, YouTube, Pinterest, and emerging channels
• Strong conceptual ability, with a track record of developing big ideas that translate into compelling visual work across multiple touchpoints
• Visual storytelling skills, with the ability to communicate brand purpose, emotion, and product messaging through design that feels authentic and culturally relevant
• Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects) and Figma, with strong proficiency in producing assets at social speed
• Experience art directing photography, video, or content shoots, with an eye for composition, styling, and inclusive visual representation
• Proven ability to lead and mentor designers and content creators, providing clear direction, constructive feedback, and creative inspiration
• Experience creating native content and design systems for key social platforms, with an understanding of specs, safe zones, and format best practices
• A talent for presenting concepts to clients and stakeholders with clear rationale and conviction
• The ability to manage multiple projects simultaneously, balancing quality, speed, and competing priorities
• An understanding of inclusive design and visual representation, with experience or a strong interest in creating work that reflects diverse audiences authentically
• Professional proficiency in English; additional languages are a plus

Gen AI and Agentic Thinking: 

• Proficiency with Gen AI design tools (such as Midjourney, Adobe Firefly, DALL-E, Runway) and their strategic application in social content creation and visual development
• Agentic mindset: ability to break down complex creative challenges, identify the most effective visual approach, and execute systematically across multiple workstreams
• Experience integrating AI tools into design workflows to enhance ideation, mood boarding, visual exploration, and production efficiency without compromising craft or brand integrity
• Understanding of AI capabilities and limitations, with strong human oversight, quality control, and a critical eye for outputs that meet premium brand standards
• Ability to prompt engineer effectively and evaluate AI-generated visuals for brand fit, authenticity, and design quality
• Experience guiding team members in responsible and effective use of AI tools within the creative process

Qualifications: 

• Formal Degree is required
• Professional English level spoken and writing.
• Live in Mexico City or Metropolitan area

NICE TO HAVE 

• Experience working on Dove or Unilever brands
• Experience in beauty, personal care, wellness, or lifestyle design
• Experience in an in-house agency, embedded studio, or social-specialist creative team
• Motion design or animation skills (After Effects, Runway, or similar)
• Experience with design systems, template development, or scalable content frameworks
• An understanding of accessibility in design (colour contrast, type hierarchy, alt text, inclusive imagery)
• Experience with social commerce creative or performance-driven design
• Photography or illustration skills as a complement to design.
  
  
  #OLATAM #ReqID16992

#OLATAM #REQID16992