About this Senior Amazon Connect Engineer (Conversational AI) role at Oowlish
Oowlish · Remote · Mexico City
Join Our Team
Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.
As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.
We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.
About the Role
We are looking for an experienced Senior Amazon Connect Engineer to build enterprise-scale contact center and conversational AI solutions using Amazon Connect, AWS serverless technologies, and Generative AI.
This is a highly hands-on engineering role where you'll build contact flows, AI agents, serverless integrations, and custom agent experiences while helping modernize large-scale customer service platforms. You'll work across Amazon Connect, Amazon Bedrock, conversational AI, full-stack development, and cloud-native architectures.
The ideal candidate combines deep experience with Amazon Connect or enterprise CCaaS with strong software engineering fundamentals and hands-on experience building AI-powered conversational experiences. You'll also work directly with customer engineering teams, contributing to technical decisions, implementations, production releases, and knowledge transfer.
Key Responsibilities:
Requirements:
Must Have:
- Contact Flows
- Routing
- Customer Profiles
- Cases and Tasks
- Contact Lens
- Streams API
- Experience building Conversational AI solutions.
- Hands-on experience with LLM-based development.
- Experience with Amazon Bedrock, Amazon Q in Connect, or equivalent Generative AI technologies.
- Experience with Prompt Engineering.
- Experience implementing AI tool calling and external API integrations.
- Strong TypeScript/Node.js development experience.
- Strong Python development experience.
- Production experience with React.
- Strong AWS serverless experience, including technologies such as:
- AWS Lambda
- EventBridge
- API Gateway
- DynamoDB
- Step Functions
- Infrastructure-as-Code experience with AWS CDK or Terraform.
- Experience building and supporting production systems.
- Experience with automated testing and CI/CD.
- Experience implementing monitoring and observability.
Nice to Have:
- Avaya
- Genesys
- Cisco
- Oracle
- Salesforce
- Experience with CRM integrations, including Salesforce or ServiceNow.
- Experience with contact center operations and metrics such as AHT, CSAT, SLA/TAT, and containment.
- Experience with accessibility standards such as WCAG 2.1 AA or Section 508.
- Experience working in regulated environments such as healthcare, financial services, or government.
- AWS certifications.
Benefits & Perks:
Home office;
Competitive compensation based on experience;
Career plans to allow for extensive growth in the company;
International Projects;
Oowlish English Program (Technical and Conversational);
Oowlish Fitness with Total Pass;
Games and Competitions;
You can also apply here:
Website: https://www.oowlish.com/work-with-us/
LinkedIn: https://www.linkedin.com/company/oowlish/jobs/
Instagram: https://www.instagram.com/oowlishtechnology/
Ready to apply to Oowlish?
Apply to Oowlish
