Scale AI is looking to hire a highly motivated and enthusiastic Global Travel & Expenses Manager to join its Corporate Accounting team. This crucial role will play an integral part in building its global travel and expense operations in a fast-paced environment. This role will be responsible for managing the strategic Travel program and expenses cycle and supporting the month-end close process. You must have strategic thinking, strong analytical skills and an eagerness to learn, as well as be a collaborative team player.  You’ll need to not be afraid to roll up your sleeves and pivot between high-level vendor negotiations and hands-on system troubleshooting and also doing tactical work. 

What you’ll be doing:

• Design and execute the global travel category strategy, leading end-to-end supplier selection (RFP), onboarding, and lifecycle management for airlines, hotels, and ground transportation.
• Architect high-leverage negotiation strategies to secure preferential rates and corporate benefits, ensuring maximum ROI on the company’s annual travel spend.
• Champion "Preferred Supplier" adoption through creating policies, data-driven influence and internal marketing, optimizing corporate leverage and volume-based discounts.

• Govern the global Travel & Expense (T&E) ecosystem, overseeing corporate credit card programs and employee reimbursements to ensure 100% alignment with fiscal policy and tax compliance.
• Execute rigorous internal controls and audits, identifying leakage or non-compliant spending patterns and implementing corrective action plans.

• Pioneer process optimization by auditing existing workflows and designing automated, scalable solutions that reduce friction for the traveler while increasing back-office efficiency.
• Serve as the Functional Product Owner for travel-related technologies (e.g., Navan, Brex, etc), managing system integrations, troubleshooting technical hurdles, and leading future-state implementations.
• Synthesize T&E data into actionable insights, delivering ad-hoc analysis and executive reporting that informs budgetary decisions and policy shifts.

What we’re looking for:

• Minimum 4 years of Travel, AP and/or accounting experience.
• Experience with OBT software (Navan, Spotnana, Egencia, etc).
• Experience with employee expenses systems: Netsuite, Coupa, Brex or other major systems.
• Bachelor’s degree in Accounting/Finance, or related degree.
• Strong understanding of full global travel industry.
• Excellent organizational skills and ability to handle multiple priorities within deadlines.
• Excellent AI, problem-solving skills and high level of attention to detail.
• Excellent verbal and written communication skills in English.
• Proficient knowledge of Microsoft Excel.
• Remote based in México.
• 15% travel, primarily to the USA but potentially also to worldwide Scale travel locations

Nice-to-haves:

• Experience with S2P software (Brex, Zip, LevelPath and/or Navan).
• Prior experience at a fast growing start-up or public company.
• Passion for the AI industry.

Title:            Manager, Mexico DC Operations

Reports to:  Vice President, Americas Logistics

Location:       Mexico City, Mexico/Hybrid

COMPANY BACKGROUND/CULTURE

SharkNinja is a relentless innovator in the housewares industry because they sweat the details. They obsess about consumer satisfaction. They build up their company by building up their people. They seize opportunities—individually and collectively—to be competitive with our products and attract the most talented people in the world.

Through an unrelenting focus on solving for consumer’s pain points, SharkNinja has built a loyal and passionate following that continues to garner 5-star ratings on their products.

It’s that unwavering consumer focus that has enabled Shark to become one of the top brands in vacuum cleaners, and for Ninja to become one of the market leaders in the kitchen category.

For more information about SharkNinja, please visit us at:  www.sharkninja.com

KEY RESPONSIBILITIES

The Manager for Mexico DC Operations is a critical member of the Operations team and owner of the 3PL relationships, execution, P&L, future strategy and results. This individual will be responsible for developing and implementing strategies that will deliver extraordinary service to our consumers, while improving cost structures and driving growth.  Additionally, this leader will embody and drive the “maniacally eliminate inefficiencies” objective and mindset.  The Manager Mexico DC Operations will leverage a relentless desire to win and drive continuous improvement ethos that seeks the best solution in order to deliver the world-class results that SharkNinja has consistently generated over the last decade.

Specifically, the Manager US DC Operations will:

• Drive improvement in customer experience associated with SharkNinja B2B and D2C
• Drive improvement in warehousing, KPI’s, handling costs, performance, and customer satisfaction levels across the US.
• Develop and execute warehousing, IB and OB capacity models, and shipping strategies in alignment with sales & marketing strategies and growth plans.
• Build and maintain partnerships with 3PL teams and carriers to drive customer satisfaction, deliver on growth and drive continuous improvement.
• Improve quarterly business reviews with all 3^rd party providers.
• Define and deliver against key metrics for warehousing, fulfillment and shipping.
• Be accountable for Mexico DC Operations spend, processes, initiatives, and results.
• Partner with leaders in other regions to share best practices and drive overall global improvement in DC operations
• Take on additional logistics or operations projects as requested (e.g. D2C fulfillment, IB Transportation, light manufacturing).

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

The ideal candidate will be a dynamic leader with extensive multi-site, proven experience in organizations known for world-class capabilities and will posses a demonstrated track record of success in driving a high satisfaction customer experience. This leader must be a proactive, action-oriented leader with the ability to quickly solve complex problems. Most importantly, this individual must balance the strategic and hands-on requirements of this position with a flexible working style and a proven ability to influence key internal and external stakeholders.

Ideally, this leader will bring:

• Demonstrated functional knowledge and experience in all aspects of DC Operations, leading multiple sites with the ability to work cross functionally.
• Experience in developing a strategic plan for DC Operations that aligns with the corporate strategies and the ability to clearly articulate such a vision.
• Successful track record building DC networks and implementing processes for a rapidly growing company.
• Proven experience in onboarding new 3PL’s and/or standing up new distribution locations.
• Proven experience in using data (KPIs) in a measurable way to achieve specific strategic results that are relevant to the organization. The ideal candidate will have strong analytical skills to develop, measure and improve key performance indicators.
• Experience in programs such as Lean, Six Sigma or other continuous improvement practices and the ability to employ them in the fulfillment environment.
• Experience with Food Grade, Hazardous Materials / Dangerous Goods regulations and compliance.
• Successful track record in working with and through 3^rd party fulfillment and shipping providers to drive operational improvement/efficiency and reduce cost.
• Experience with FTL (full truck load) and LTL (less than truck load) prepaid freight solutions and domestic Mexico Small Parcel Network.
• An entrepreneurial spirit and comfort working in a dynamic, fun, fast-paced environment.
• A team oriented and collaborative approach. Proven results building effective long-term relationships at all levels, internally and externally, and go the extra mile for consumers.
• Ability to communicate for impact, communicating proactively and transparently, listening actively, and speaking respectfully.
• Operate with a strong work ethic and an unrelenting resolve to follow through and meet commitments.
• A demonstrated willingness to learn, roll-up their sleeves and set an example as a “doer.”
• Experience in a private equity sponsored business is a decided plus.
• Experience in Procurement is a decided plus.

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Distribution Management, Supply Chain Management, Engineering or equivalent is required
• Master’s Degree in Business Administration or technical discipline, while not required, is a plus.
• Minimum 7 years of experience retail distribution experience.

OTHER REQUIREMENTS

• Travel Required to local Mexico DCs - up to 75%
• Flexible work schedule to accommodate virtual meetings with other regions

Manager, DTC 

Overview 

At SharkNinja, we’re building a best-in-class DTC business that puts the consumer at the center and moves at speed. We’re looking for a commercially driven Manager, DTC Merchandising to own and grow a category like a business. 

This role is accountable for assortment strategy, revenue growth, margin performance, and inventory health across the full commercial lifecycle—from line planning and forecasting through to promotional strategy and digital merchandising. 

You will operate as an end-to-end owner, akin to a General Manager, using data, customer insight, and strong commercial instinct to make decisions, move quickly, and deliver results. 

Key Responsibilities 

Own Category Performance 

• Own and deliver revenue, margin, and inventory targets for your category within the DTC channel  

• Identify risks and opportunities early and take decisive action to course-correct  

• Lead weekly business reviews focused on actions and decisions, not reporting  

Assortment Strategy & Line Planning 

• Define and evolve a role-based assortment strategy (traffic drivers, margin drivers, innovation, exit)  

• Evaluate SKU productivity and make clear recommendations on what to scale, fix, or remove  

• Partner cross-functionally (Product, Supply Chain, Marketing) to shape line plans grounded in consumer demand and commercial opportunity  

Forecasting & Inventory Ownership 

• Own demand forecasts informed by performance trends, market signals, and commercial judgment  

• Partner with Supply Chain and Planning to optimize inventory flow, availability, and risk mitigation  

• Balance growth with inventory health, managing weeks of supply, turns, and stock risk  

Promotional & Pricing Strategy 

• Develop and execute promotional and pricing strategies aligned to revenue and margin goals  

• Evaluate promotional effectiveness, understanding revenue vs. margin trade-offs  

• Lead a test-and-learn approach to continuously improve promotional ROI  

Digital & Site Merchandising 

• Own the end-to-end on-site merchandising strategy to drive conversion, AOV, and revenue  

• Prioritize product visibility and placement based on performance, inventory position, and commercial priorities  

• Optimize category navigation, product storytelling, and bundling to enhance the digital shelf experience  

Data-Driven Decision Making 

• Translate data into clear actions and commercial decisions  

• Leverage insights across sales, conversion, traffic, and customer behavior to inform strategy  

• Build and communicate a strong point of view on performance and what needs to happen next  

What Good Looks Like 

• Operates as an owner of a business, not just a function  

• Makes fast, clear decisions with imperfect information  

• Balances data, customer insight, and commercial instinct  

• Comfortable making trade-offs across revenue, margin, and inventory  

• Proactively identifies issues and acts with urgency  

• Communicates with clarity and conviction, focused on actions and outcomes  

Qualifications 

• 5–8+ years of experience in merchandising, DTC/eCommerce, buying, or category management  

• Strong commercial and financial acumen, including margin, forecasting, and inventory management  

• Experience owning or influencing assortment, pricing, and promotional strategy  

• Highly analytical with the ability to turn data into clear, actionable insights  

• Experience in eCommerce or omnichannel retail environments  

Preferred Experience 

• Direct experience with DTC site merchandising and digital shelf optimization  

• Background in consumer products or hard goods  

• Experience operating in a test-and-learn or experimentation-driven environment  

We’re looking for an Account Manager, Scale to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle. This is a hybrid role and is open to applicants located within commuting distance of our Mexico City, Mexico office. In this role, you will report to the Manager, Sales & Customer Expansion, LATAM. 

WHAT YOU’LL DO:

• Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience.
• Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products.
• Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
• Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
• Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
• Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs.
• Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
• Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
• Collaborate cross-functionally to provide customer value in all stages of the sales cycle
• Manage and report on customer engagement activities and results in order to assess trends using SFDC, Front App, Gainsight, Gong and others
• Share product and sales experience within the team in order to meet and exceed team targets
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
• Fluent English and Spanish
• Proven success in monthly and quarterly sales forecasting
• Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
• Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
• Experience in creating sales strategies inclusive of 3rd party solutions.
• Strong communication and presentation skills via various platforms, including by phone, video, and email.
• Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-IA1 #LI-Hybrid

We’re looking for Enterprise Customer Advocate to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our global Enterprise customers in an efficient, professional and engaging manner.

This role is dedicated Talkwalker role, hybrid role and is open to applicants located within Mexico City, Mexico and Vancouver, Canada. In this role, you will report to the Senior Manager, Customer Support.

**Por favour asegúrese de que su currículum y su solicitud estén en inglés.**

WHAT YOU’LL DO:

• Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)] 
• Embrace a customer first mindset to address and resolve customer questions, issues, and concerns 
• Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers. 
• Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows
• Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity) 
• Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of Hootsuite
• Communicate in an engaging, helpful and professional tone across all channels including email (tickets), chat and phones. 
• Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns. 

WHAT YOU’LL NEED:

• Up to 2 years in a product or customer technical support role. 
• Excellent interpersonal, verbal, and written communication skills. 
• Ability to multitask, attention to detail and time management are essential. 
• Knowledge of ticketing platforms i.e. Salesforce and Jira is a plus. 
• Experience in a multi-channel environment (Phone/Chat/Email). 
• Deep understanding of Hootsuite’s features, functionality and how to troubleshoot problems in our suite of products. 
• Strong work ethic to handle multiple requests with exceptional follow-through 
• Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, LinkedIn, TikTok etc]. 
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-AD #LI-Hybrid

About the Team

DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience. 

About the role

As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.

NOTE: This position will support our Customer Experience center in Mexico City.

You’re excited about this opportunity because you will…

• Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
• Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
• Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
• Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
• Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement

We’re excited about you because…

• You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
• You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
• You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
• You are an owner, always looking for opportunities to better your work product
• You are comfortable making tough decisions that balance the trade-off between quality and quantity
• You have a Bachelor’s degree or equivalent experience
• You have 2+ year or more of people management or team lead experience
• You have a mind and talent for process improvement
• You have experience in pulling data and using data to influence your decisions
• You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
• You have experience in the tech, restaurant, or logistics industries (preferred)
• You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
• You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
• Are bilingual in Spanish and English

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience. 

About the role

As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.

NOTE: This position will support our Customer Experience center in Mexico City.

You’re excited about this opportunity because you will…

• Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
• Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
• Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
• Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
• Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement

We’re excited about you because…

• You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
• You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
• You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
• You are an owner, always looking for opportunities to better your work product
• You are comfortable making tough decisions that balance the trade-off between quality and quantity
• You have a Bachelor’s degree or equivalent experience
• You have 2+ year or more of people management or team lead experience
• You have a mind and talent for process improvement
• You have experience in pulling data and using data to influence your decisions
• You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
• You have experience in the tech, restaurant, or logistics industries (preferred)
• You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
• You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
• Are bilingual in Spanish and English

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience. 

About the role

As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.

NOTE: This position will support our Customer Experience center in Mexico City.

You’re excited about this opportunity because you will…

• Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
• Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
• Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
• Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
• Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement

We’re excited about you because…

• You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
• You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
• You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
• You are an owner, always looking for opportunities to better your work product
• You are comfortable making tough decisions that balance the trade-off between quality and quantity
• You have a Bachelor’s degree or equivalent experience
• You have 2+ year or more of people management or team lead experience
• You have a mind and talent for process improvement
• You have experience in pulling data and using data to influence your decisions
• You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
• You have experience in the tech, restaurant, or logistics industries (preferred)
• You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
• You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
• Are bilingual in Spanish and English

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience. 

About the role

As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.

NOTE: This position will support our Customer Experience center in Mexico City.

You’re excited about this opportunity because you will…

• Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
• Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
• Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
• Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
• Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement

We’re excited about you because…

• You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
• You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
• You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
• You are an owner, always looking for opportunities to better your work product
• You are comfortable making tough decisions that balance the trade-off between quality and quantity
• You have a Bachelor’s degree or equivalent experience
• You have 2+ year or more of people management or team lead experience
• You have a mind and talent for process improvement
• You have experience in pulling data and using data to influence your decisions
• You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
• You have experience in the tech, restaurant, or logistics industries (preferred)
• You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
• You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
• Are bilingual in Spanish and English

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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Debido a nuestro crecimiento, estamos en búsqueda de talento como Product Owner Jr para integrarse a nuestro equipo.

¿Cuál será tu misión?

Serás el enlace clave entre negocio y tecnología, colaborando con stakeholders, usuarios y equipos Scrum para asegurar que el producto entregue valor real y esté alineado con los objetivos estratégicos.

Responsabilidades

• Levantar y documentar requerimientos de negocio
• Crear, definir y priorizar historias de usuario
• Gestionar y mantener el backlog del producto
• Participar y liderar ceremonias Scrum (dailys, plannings, refinamientos, reviews)
• Traducir necesidades del negocio en requerimientos técnicos claros
• Colaborar estrechamente con equipos de desarrollo

Requisitos

• +1 año de experiencia trabajando con equipos de desarrollo de software
• +1 año de experiencia creando historias de usuario
• Experiencia en metodologías ágiles (Scrum)
• Capacidad de análisis y comunicación efectiva
• Inglés intermedio-Avanzado

Modalidad de trabajo

• Esquema híbrido: 3 días en oficina / 2 días home office

Te ofrecemos

• Prestaciones de Ley y Superiores
• Exposición a proyectos internacionales
• Somos una empresa global en crecimiento

Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent global standards.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM
• Evaluate and launch new support locations within LATAM as customer growth requires
• Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues
• Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion.
• Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met
• Ensure the successful onboarding and development of Technical Support Engineers
• Drive cross-functional projects or initiatives to improve team productivity, process, or procedure
• Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary
• Conduct regular 1:1’s with team members to provide constructive feedback and skills development.
• Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation

Who You are:

• 8+ years of experience in Technical Support, Solutions Engineering, or a related technical customer-facing function
• 5+ years of experience leading manager of managers in a multi-layered organization
• Proven experience building or scaling teams from zero in new locations or emerging markets
• Experience managing teams across multiple countries, with demonstrated ability to navigate cultural and operational differences
• Strong familiarity with LATAM customer segments and regional business nuances
• Demonstrated ability to implement consistent performance standards across distributed teams
• A critical thinker who defaults to a customer-centric approach.
• Passionate about using analytics to drive informed decision-making and optimize processes.
• Someone with a high EQ and soft skills.
• Able to work a rotating schedule that requires weekend availability
• Bonus Points: 
• Knowledge of current monitoring solutions, DevOps tooling, and related technologies
• Previous experience working in a hyper growth organization
• CS or Engineering degree

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Generous and competitive global and US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About the Role

We are looking for a Sr Sales Enablement to elevate the performance and consistency of our LATAM sales organization. This role focuses on building the foundational systems, content, and training programs required to improve messaging, accelerate ramp time, and increase conversion across the funnel.

This role operates in a global environment where resources, content, and ownership are distributed across regions. Success requires the ability to navigate ambiguity, proactively identify gaps, and take ownership of local execution rather than relying solely on global deliverables.

You will work closely with team leads, SDRs, AEs, and Account Managers to operationalize best practices and translate product and technical knowledge into clear, role specific guidance. This is a hands on individual contributor role suited for someone with prior sales experience and a strong bias for structure and execution.

Key Responsibilities

1. Sales Playbooks & Messaging

• Build and maintain structured sales playbooks for SDRs, AEs, and AMs.
• Standardize messaging across the funnel (prospecting, discovery, demos, closing).
• Develop battlecards, call frameworks, and objection-handling guides.
• Continuously refine messaging based on performance and market feedback.
• Identify gaps in content and create or adapt materials for LATAM needs.

1. Onboarding & Training Programs

• Design and implement onboarding programs tailored to each sales role.
• Reduce ramp time by creating clear learning paths and certification milestones.
• Deliver ongoing training sessions on product updates, messaging, and sales tactics.
• Translate technical product knowledge into practical, role based training.

1. Content & Sequence Optimization

• Audit and improve outbound and inbound sales sequences
• Partner with SDRs and marketing to optimize copy and conversion rates
• Ensure consistency across all customer facing sales materials
• Go beyond translation; adapt messaging to local market context and buyer expectations

1. Cross-Functional & Global Alignment

• Collaborate with Product and Marketing to align on positioning and messaging
• Act as the bridge between global enablement and local execution
• Proactively clarify ownership between global and regional teams
• Drive local execution even when global resources are incomplete or evolving

1. Sales Process & Enablement Infrastructure

• Partner with RevOps and leadership on sales process and crm improvements 
• Provide input and feedback based on frontline sales team needs and performance 

Not responsible for designing or owning CRM architecture, tooling decisions, or core sales processes responsible for enablement of said processes.

• Ensure the sales team is fully trained on defined processes, tools, and workflows
• Build documentation, guides, and enablement resources that drive consistent adoption

Success Metrics (6–12 Months)

• Reduction in sales ramp time for new hires by 30%
• Improved conversion rates across key funnel stages (SDR  to AE, AE to Closed Won)
• Increased consistency in messaging across teams and regions.
• Adoption and usage of playbooks and enablement content.
• Measurable improvement in outbound sequence performance.
• High adoption and correct usage of CRM and defined sales processes across the team.
• Clear, accessible documentation that enables reps to follow established workflows independently.
• Grading rubric to measure team understanding of process, strategy, crm, etc. 

Qualifications

Required:

• 4 to 7+ years of experience in sales, sales enablement, or a related role
• Prior experience as an SDR, AE, or similar customer facing sales role
• Experience supporting mid market or enterprise sales environments
• Strong ability to structure processes, frameworks, and documentation
• Excellent written and verbal communication skills in Spanish 
• Portuguese or English proficiency
• Proven ability to translate complex concepts into clear, actionable guidance

Preferred:

• Experience in SaaS, AI, or conversational platforms
• Familiarity with CRM systems and enablement tools
• Experience working in multi-regional or global organizations

Profile We’re Looking For

• Highly structured and detail-oriented
• Strong communicator with the ability to influence without authority
• Self starter who can operate with limited direction
• Comfortable navigating ambiguity and unclear ownership boundaries
• Proactive in identifying gaps rather than waiting for direction or resources
• Able to balance global alignment with local execution needs
• Fast learner with curiosity about product and market dynamics
• Comfortable operating in a fast paced, rapidly evolving environment

Operating Context (What to Expect)

• Global teams provide direction and resources, but not all content will be fully developed or localized
• This role is expected to take ownership of adapting, building, and operationalizing enablement for LATAM
• Sales processes, CRM structure, and tooling decisions are owned by RevOps and senior leadership
• This role is a key consumer and enabler of those systems, not the owner
• The role will be consulted on improvements but is not accountable for system design or governance
• Success depends on translating defined processes into clear training, documentation, and day to day team adoption
• Prioritization will shift frequently as product, messaging, and go-to-market evolve

Product Owner Jr.

Descripción del perfil:

• Profesional con 1 a 2 años de experiencia en productos digitales, software o plataformas tecnológicas.
• Interés en colaborar con equipos multidisciplinarios y stakeholders.
• Enfoque en aprendizaje continuo y generación de valor.

Experiencia:

• Apoyo en la gestión y priorización del Product Backlog.
• Definición de historias de usuario y criterios de aceptación.
• Colaboración con stakeholders para levantar requerimientos.
• Participación en la definición de visión y roadmap del producto.
• Apoyo en la gestión de expectativas entre negocio y tecnología.
• Experiencia mínima de 1 año en gestión de proyectos o entornos ágiles.
• Conocimiento básico de metodologías ágiles (Scrum, Kanban).
• Organización, seguimiento y documentación de tareas.
• Proactividad, trabajo en equipo y disposición para aprender.

Requisitos adicionales:

• Inglés intermedio-avanzado.
• Deseable certificación Scrum Product Owner (CSPO) o interés en obtenerla.
• Esquema híbrido.

Product Specialist. 

Descripción del perfil:

Product Owner con experiencia de 2 a 3 años participando en la gestión y desarrollo de productos

digitales, software o plataformas digitales, experiencia colaborando con stakeholders para

maximizar el valor del producto.

Experiencia:

Gestión y priorización de Product Backlog, definición de historias de usuario y criterios de

aceptación.

Trabajo directo con stakeholders para definir visión, estrategia y roadmap del producto.

Capacidad para gestionar expectativas y negociaciones con equipos de negocio y tecnología.

Experiencia en gestión de proyectos por lo menos 2 años (deseable experiencia en agilismo)

Organización y gestión

Disposición para aprender y colaborar

Deseable Certificación como Scrum Product Owner (CSPO)

Esquema Hibrido

Ingles Avanzado

Ubicación: Torre Mapfre (Reforma, CDMX)

Esquema: Híbrido (3 días oficina / 2 home office)

Objetivo del rol

Liderar la estrategia de CRM enfocada en promociones, campañas orientadas a revenue y B2B, maximizando ingresos incrementales, eficiencia comercial y personalización a escala, alineado a los objetivos del negocio.

Responsabilidades principales

1. Estrategia e impacto en negocio

• Definir la estrategia de CRM para promociones y B2B
• Traducir objetivos comerciales en campañas y automatizaciones efectivas
• Identificar oportunidades de incremental revenue, cross-sell y upsell
• Liderar el roadmap de iniciativas CRM con impacto directo en ingresos

2. Liderazgo de equipo

• Liderar equipo de CRM Specialists / Sr. Specialists
• Definir prioridades, backlog y distribución de trabajo
• Impulsar el desarrollo del equipo mediante coaching y mejores prácticas
• Tomar decisiones clave en campañas críticas

3. Orquestación cross-functional

• Colaborar con áreas como:
  • Comercial / Revenue Management
  • Alianzas B2B
  • BI / Data
  • Diseño / Copy
• Alinear audiencias, timing y objetivos
• Ser el owner de CRM dentro del squad promocional

4. Personalización y segmentación avanzada

• Impulsar estrategias de segmentación basadas en data (behavioral y transactional)
• Definir reglas de targeting y priorización de audiencias
• Evolucionar hacia modelos avanzados (next best action, propensity models)

5. Medición y optimización

• Definir KPIs alineados a negocio (no solo marketing)
• Liderar experimentación (A/B testing, uplift)
• Analizar resultados y tomar decisiones estratégicas
• Asegurar visibilidad de resultados a stakeholders

6. Gobierno de campañas

• Definir estándares de ejecución
• Evitar sobrecomunicación y conflictos entre campañas
• Garantizar consistencia de marca y mensaje

Requisitos

Experiencia

• 7–10+ años en CRM, lifecycle marketing o marketing digital
• Experiencia liderando equipos
• Fuerte background en performance marketing o CRM orientado a revenue
• Experiencia en entornos B2B (deseable)
• Ideal experiencia en industrias como travel, e-commerce o fintech
• Inglés avanzado

Skills clave

• Pensamiento estratégico con enfoque a negocio
• Alta capacidad analítica (data-driven)
• Influencia sin autoridad (stakeholder management)
• Capacidad de priorización en entornos complejos
• Comunicación ejecutiva

Conocimientos técnicos

• Plataformas CRM: Salesforce Marketing Cloud, Braze, Adobe Campaign, etc.
• Segmentación avanzada (SQL o equivalente)
• Herramientas de analítica (Google Analytics, dashboards, BI)

KPIs del rol

• Incremental revenue atribuido a CRM
• Conversion rate de campañas
• ROI de campañas promocionales
• Engagement en segmentos clave
• Contribución a metas comerciales

Role Summary

As the Data Partnerships Manager, you will lead the telco partnerships and management of major Mobile Network Operators and Mobile Identity data partners across the Americas (US, LATAM). You will be the primary relationship owner for high-impact deals, driving the end-to-end telco services sourcing process of KYC Match, Age Verification, SIM Swap, Silent Verify, etc., from identification to contract negotiation and ongoing performance management.

You’ll serve as a bridge between internal stakeholders (product, sales, legal, finance) and external Mobile Network Operators or data providers, ensuring alignment, compliance, commercial optimization, and execution.

Key Responsibilities

• Develop and execute the sourcing roadmap for Communications Service Providers (CSPs) and data providers across the Americas (US & LATAM), aligning to product and revenue goals.
• Identify, evaluate, and prioritize prospective CSP / data providers (telcos, aggregators, alternative data sources).
• Lead outreach, business development, counterparty research, and negotiations.
• Drive full lifecycle contract process (term sheets, commercial terms, signature, renewals).
• Assess legal / compliance / privacy / technical readiness of providers (coordinate with legal, privacy, technical teams).
• Manage vendor onboarding, integration planning, and go-live readiness.
• Conduct quarterly business reviews and ongoing performance tracking with partners.
• Provide market intelligence and feedback to product, strategy, and sales about partner gaps, pricing, and use cases.
• Collaborate cross-functionally with product, engineering, sales, finance, legal, and operations.

Required Qualifications & Skills

• 7+ years of experience in CSP / telecom / data partnerships, or in a related role (e.g., mobile connectivity, identity, fraud) or related fields such as end-user onboarding, AML, or biometric authentication services.
• Deep understanding of telecom architecture (signaling, routing, API connectivity) and CSP business models.
• Experience negotiating commercial and technical contracts.
• Strong knowledge of data privacy, regulatory compliance (GDPR, CCPA, regional LATAM privacy regimes - LGPD).
• Excellent stakeholder management skills; ability to influence senior leadership.
• Analytical mindset: able to evaluate cost models, KPIs, and vendor performance.
• Fluent in English and Spanish (written & spoken).
• Comfortable working across multiple time zones.
• Willingness to travel (10-25%).

Preferred / Nice-to-Have

• Prior experience working with identity / fraud / verification / telecom APIs / AML
• Experience in NORAM & LATAM / regulatory complexity
• Relationships in CSP / telecom / aggregator networks in LATAM and US
• MBA or advanced degree

KPIs & Success Metrics

• Number and quality of new CSP / data partnerships executed
• Drive costs of connectivity improvement
• Uptime and SLAs compliance by partners
• Revenue contribution or enabled coverage via those partnerships
• Time-to-onboard (from selection to live)
• Vendor churn / renewal rates
• Internal stakeholder satisfaction (product, sales, legal)