Responsibilities

We are looking for an exceptional Sr. Technical Consultant (Post Sales) to join our growing team. In this role, you will assist customers in adopting the Workato platform for integration and automation from both business and technical perspectives. You will be defining and driving best practices, working with customer business and technical stakeholders. You will help Workato extend the functionality of our product and continuously improve our engagement best practices. This is a remote role; candidates based anywhere in India are welcome to apply! In this role, your responsibilities would include:

• Onboarding new customers onto Workato’s platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly   

• Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers

• Sharing best practices from a business and technical perspective, related to deployment models and governance structures

• Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations

• Becoming a Workato evangelist with the ability to demonstrate how Workato can drive business automation in both direct deployments and embedded solutions across a broad set of industries

• Becoming a trusted customer advisor and a customer advocate within Workato

• Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations

• Contributing to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team

• Prioritizing and delivering an outstanding customer service experience to Workato customers

• Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time

Requirements

Qualifications / Experience / Technical Skills

• 5+ years of hands-on experience in solutions and implementation consulting

• Knowledge and understanding of integrations and system design principles

• Good understanding of technology and industry trends, especially in the app integration space

• Demonstrated implementation of quality integration solutions by applying best practices 

• Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations along with monitoring & management

• Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations

• Demonstrated ability to create quality technical documentation 

• Experience working with at least one (1) Integration Platforms such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus

• Experience with web development frameworks and knowledge of JS frontend and backend is a plus

• Experience with OEM or embedded SaaS solutions is a plus 

• Experience embedding third-party integrations or iFrames into web app is a plus

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Critical thinking, and analytical skills with an entrepreneurial and proactive mindset

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

#LI-NJ1

(REQ ID: 2537)

About Gladly

For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world’s most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.

At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 300M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT scores, this is a team where your work has real impact at scale. Learn more at www.gladly.ai.

The Team

The Finance team at Gladly is small, high-performing, and operates well above its weight class. The culture here is defined by high autonomy, direct visibility with leadership, and a bias toward action over process. Your work directly impacts how deals close and how leadership makes decisions. There are no layers, no committees, and no waiting around for approval. The team values over-communication, intellectual curiosity, and a willingness to context-switch quickly across priorities.

You will report to the Director of FP&A and work closely with RevOps, Sales, Systems Design, and GTM leadership as a collaborative partner and reliable operational resource across the commercial side of the business.

The Opportunity

This role sits at the center of deal desk operations and commercial finance, giving you a front-row seat to how deals get structured, priced, and closed. You will be deeply embedded in the quote-to-cash workflow from day one, owning deal reviews, pricing analysis, and the operational rigor that keeps the commercial motion running cleanly.

You are the kind of person who thrives on precision and process. You catch what others miss, you follow through without cutting corners, and you are comfortable owning the final review on deals before they close. You bring a natural attention to detail and a strong bias toward execution.

Gladly’s commercial motion is accelerating, and the Finance team is scaling to match. You will play a central role in that, helping build the operational rigor that supports a growing deal volume while also supporting pricing analysis and margin modeling that inform deal structure decisions.

What You’ll Do

Deal Desk & Commercial Finance Operations

• Conduct deal reviews for completeness, accuracy, and compliance before close, ensuring all required approvals are in place and deals are structured correctly across pricing, discounting, and contract terms
• Review deals for compliance with pricing guidelines, discount thresholds, and revenue recognition requirements (ASC 606); escalate edge cases to Finance leadership as needed
• Manage the day-to-day quote-to-cash workflow in Salesforce: deal progression tracking, certification process management, renewals tracking, and pipeline reporting
• Maintain a clean approval audit trail and deal log to support accurate pipeline reporting and downstream revenue recognition
• Support and over time own the margin calculator used to evaluate different pricing structures when working with the sales team on custom-priced enterprise deals, including analysis of AI vs. Team margin dynamics
• Partner with Sales Operations and Systems Design on Deal Desk process alignment, consulting on workflow design and driving consistent execution once processes are defined and deployed
• Bring a continuous improvement mindset: flag friction points in the Deal Desk process and collaborate with SalesOps and Systems Design on solutions, with a longer-term eye toward automating manual steps

Systems Administration & Process Design

• Support deal desk systems including DealHub (CPQ), Salesforce, and related commercial tools, ensuring data integrity and process consistency
• Partner with the Systems Design team on configuring and optimizing deal desk tooling, including approval workflows, pricing rules, and quote templates
• Help identify opportunities to automate recurring processes and reduce manual effort across the deal desk function over time

AI and Automation

• Show genuine curiosity about AI tools (Claude, ChatGPT, Copilot, or similar) and a willingness to learn how they can help you move faster and reduce the lift on repetitive tasks
• Apply an automation-first lens to your own work: if you are doing something manually more than twice, start thinking about how to streamline it
• Partner with the Finance team on identifying and implementing AI-assisted workflows across Deal Desk processes

What We’re Looking For

• 3-5 years of experience in deal desk, commercial finance, or a related operational finance role. B2B SaaS experience is a strong plus but not required
• English proficiency at C1-C2 level (business fluent). This role requires daily written and verbal communication with US-based teams
• Based in Colombia or Mexico with the ability to work US business hours
• Deal desk or quote-to-cash experience: you understand deal review, pricing compliance, approval workflows, and what it takes to close a deal cleanly
• Salesforce proficiency: comfortable navigating opportunity records, pipeline reports, and deal data independently. You work in the system, not just look at it
• Solid grasp of SaaS business model fundamentals: ARR, ACV, NRR, and SaaS revenue recognition (ASC 606)
• Comfortable with pricing analysis and margin modeling: you can work within existing models and help evaluate the financial impact of different deal structures
• Advanced Google Sheets or Excel skills: complex formulas, pivot tables, scenario modeling, and data visualization
• High attention to detail and a strong sense of accountability. You follow through, you notice when something is off, and you say something
• Collaborative by nature: you partner well with Sales, RevOps, and Finance teammates and bring people along rather than going it alone
• DealHub, CPQ, or deal desk systems admin experience is a strong plus

Salary for this role: $60,000 - $90,000 USD annually DOE (can be paid in MX pesos; COR only option available)

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly's bonus plan for eligible roles. In addition to cash compensation, all Gladly employees are eligible to participate in Gladly's equity incentive plan to receive stock options per the terms of the agreement. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

THE ROLE 

You'll be one of the key creatives behind Dove's social content, producing work that makes the brand one of the most engaging and trusted voices in beauty online. This isn't about polished ad campaigns adapted for social. It's about content that feels native to each platform, content that resonates because it reflects real people, real moments, and real conversations about beauty, confidence, and self-esteem. 

Working at the intersection of brand purpose and social culture, you'll create content that sits naturally alongside the creators, conversations, and trends your audience already follows. You understand that the most effective brand content doesn't feel like brand content at all. It feels honest, relevant, and worth sharing. 

We're looking for someone who is culturally plugged in, creatively resourceful, and comfortable producing content end to end. Someone who can spot a content opportunity, concept it quickly, produce it with care, and deliver it while it's still relevant. Success means content that people genuinely want to engage with, that strengthens Dove's brand affinity, and that drives saves, shares, comments, and conversation. 

WHAT YOU'LL DO 

• Concept, shoot, edit, and produce social-first content for Dove across TikTok, Instagram Reels, YouTube Shorts, Stories, static, and emerging formats
• Develop content ideas that translate Dove's brand purpose and product messaging into authentic, platform-native moments that audiences relate to and want to share
• Create lo-fi, high-impact content using a mix of smartphone, DSLR, and simple lighting and production setups, prioritising authenticity over polish
• Storyboard and present content concepts, clearly articulating the creative idea and platform rationale
• Stay current with social trends, viral formats, platform features, creator culture, and emerging content styles, flagging relevant opportunities to the team and translating them into content ideas for Dove
• Produce reactive and real-time content that connects Dove to cultural moments and trending conversations while staying true to the brand's voice and values
• Edit and adapt content across formats and platforms, reimagining a single shoot or asset in multiple ways to maximise reach and relevance (using Premiere Pro, CapCut, and native platform editing tools)
• Collaborate with social media managers to align content with publishing calendars, campaign timelines, and community engagement priorities
• Support shoots and content production involving content creators, influencers, and real people, ensuring the process is inclusive, respectful, and reflective of Dove's commitment to representing real beauty
• Experiment with new formats, techniques, and creative approaches, sharing what works and what doesn't with the wider team
• Use Gen AI tools to support content creation, from ideation and visual references to editing and copy exploration
• Ensure all content meets platform specifications, brand guidelines, accessibility standards, and compliance requirements

WHAT YOU BRING 

• A portfolio demonstrating 2-4 years of social content creation, with examples of platform-native work that generated genuine audience engagement (shares, saves, comments, conversation)
• Technical confidence across the content creation process: concepting, shooting, editing, and publishing, with comfort moving between smartphone and DSLR setups
• Solid editing skills in Premiere Pro, Canva, CapCut, or equivalent, with the ability to adapt content across formats and platforms
• Fluency in social platforms (TikTok, Instagram, YouTube, and emerging channels), including an understanding of what performs, why, and how content is discovered and shared
• A feel for cultural relevance, with the ability to spot trending moments, formats, and conversations and turn them into content ideas quickly
• Experience creating content for consumer brands, with an understanding of how to communicate product or brand messages in a way that feels genuine and relatable rather than forced
• The ability to work at social speed, managing your time and priorities to deliver quality content on tight turnarounds
• A collaborative, proactive attitude, with a willingness to pitch in across different types of content and production needs
• An interest in inclusive content creation, including authentic representation in casting, imagery, and storytelling
• Professional proficiency in English; additional languages are a plus

Gen AI and Agentic Thinking: 

• Basic proficiency with Gen AI tools (such as ChatGPT, Midjourney, Adobe Firefly, DALL-E) to support ideation, mood boarding, visual exploration, and content iteration
• An agentic approach to your work: ability to self-organise, break down creative tasks, find efficient solutions, and deliver independently
• Willingness to experiment with AI tools as part of the content creation process, understanding when they add value and when human creativity and judgement are needed
• Understanding of AI limitations, with an eye for outputs that feel authentic versus generic

Qualifications:

• Professional Degree is needed
• Professional English level on speaking and writting
• Live in Mexico City or Metropolitan area 

NICE TO HAVE 

• Experience working on beauty, personal care, wellness, or lifestyle brands
• Experience in an in-house agency, embedded studio, or social-specialist content team
• Motion graphics or animation skills (After Effects or similar)
• Photography skills and experience with still content for social
• Experience creating content that addresses topics such as body confidence, self-esteem, or inclusivity
• Familiarity with social analytics and how performance data informs creative decisions
• Experience with accessibility in content creation (captions, alt text, inclusive design)
• Experience working with or alongside content creators and influencers.
  
  
  #OLATAM #ReqID16988

Req ID: #OLATAM #REQID16988

THE ROLE 

You'll be the strategic engine behind Dove's social presence, turning audience understanding, cultural signals, and platform data into briefs, frameworks, and recommendations that guide the creative team to produce stand-out work. Working across always-on content, campaign activations, creator partnerships, and reactive cultural moments, you'll ensure Dove's social output is strategically coherent and creatively ambitious. 

We're looking for someone who can think at brand level and act at platform level, someone equally comfortable articulating a long-term content strategy as they are writing a sharp brief for a trending moment on TikTok. Success means social work that is rooted in real insight, aligned with Dove's brand purpose, and demonstrably effective in driving engagement, conversation, and brand affinity. 

WHAT YOU'LL DO 

• Lead social-first strategy for Dove, developing content strategies, campaign platforms, and always-on frameworks that connect brand purpose to audience behaviour on social
• Mine consumer, cultural, and category insight to identify opportunities for Dove to show up meaningfully in social conversations and cultural moments
• Translate platform data, social listening, and audience research into actionable creative briefs that give the team a clear strategic springboard
• Develop audience and community strategies that deepen Dove's connection with diverse audiences across markets and platforms
• Partner with the creative team to shape ideas from brief through to execution, providing strategic input that sharpens and elevates the work
• Collaborate with social media managers to align strategic recommendations with publishing plans, platform priorities, and performance learnings
• Inform creator and influencer strategy, identifying partnership opportunities that are authentic to Dove's brand and relevant to target audiences
• Present strategic thinking and campaign recommendations to the Dove brand team with clarity, confidence, and a strong point of view
• Analyse social performance data and campaign results to refine strategy over time, building a continuous learning loop between insight, creative, and outcomes
• Stay ahead of social platform evolution, emerging audience behaviours, cultural trends, and competitive activity in beauty and personal care
• Mentor and develop junior strategists within the studio, building strategic capability and fostering a culture of curiosity and rigour
• Shape strategic processes and tools for the studio, including briefing templates, insight frameworks, and reporting approaches suited to social-speed workflows

WHAT YOU BRING 

• 8+ years of strategy experience, with a significant focus on social-first or digital-first work for consumer brands
• Deep understanding of social platforms (TikTok, Instagram, YouTube, and emerging channels), including how audiences behave, how content is discovered, and what drives engagement
• A track record of developing strategies that led to effective, measurable social campaigns or content programmes
• Experience in beauty, personal care, wellness, or FMCG, with a strong grasp of category dynamics, consumer motivations, and cultural context
• Proven ability to turn research, data, and cultural observation into sharp, actionable briefs and strategic frameworks
• Experience working with or briefing content creators and influencer partnerships as part of a social content strategy
• Confidence presenting strategic recommendations to senior brand stakeholders, with the ability to simplify complexity and build conviction
• Strong analytical skills, with experience using social listening tools, platform analytics, and audience research to inform strategy
• A collaborative working style, with experience partnering closely with creative, production, and media teams
• Experience mentoring or developing other strategists
• Professional proficiency in English; additional languages are a plus

Gen AI and Agentic Thinking: 

• Proficiency with Gen AI tools (such as ChatGPT, Claude, Perplexity, research assistants) to enhance insight generation, trend analysis, audience research, and strategic development
• Agentic mindset: ability to deconstruct complex strategic challenges, map out the most effective approach, and execute with rigour and adaptability
• Experience using AI to accelerate research, identify patterns in data, and stress-test strategic hypotheses
• Understanding of AI capabilities and limitations, with strong critical evaluation of AI-generated insights and a commitment to human judgement and contextual nuance
• Ability to guide teams in using AI tools responsibly and effectively within the strategic process

Qualifications: 

• Formal Degree is required
• Professional English level spoken and writing.
• Live in Mexico City or Metropolitan area

NICE TO HAVE 

• Experience working on Dove or Unilever brands
• Multi-market or global brand strategy experience, with an understanding of adapting social strategy across regions and audiences
• Experience in a social-specialist, in-house, or embedded agency environment
• Familiarity with social commerce, community management strategy, or earned media approaches
• Experience with brand purpose, inclusion, or social impact strategy
• Knowledge of the evolving regulatory and ethical landscape in beauty marketing.
  
  
  #OLATAM #ReqID16994

#OLATAM #REQID16994

THE ROLE 

You'll be the person who makes social-first creative happen. Behind every piece of content that lands on Dove's social channels, there's planning, scheduling, coordination, and problem-solving, and that's where you come in. Working across always-on content, reactive cultural moments, creator collaborations, and campaign launches, you'll manage the full production lifecycle for social content at a pace that matches the platforms themselves. 

We're looking for someone who thrives in quick-turnaround environments, who understands social content production inside and out, and who can coordinate across creative teams, external creators, and client stakeholders without dropping a beat. Success means social work that ships on time, on brief, and on budget, with the studio running efficiently, the team supported, and the client confident in the process. 

WHAT YOU'LL DO 

• Lead end-to-end project management for Dove's social-first content and campaigns, from brief intake through to delivery and publish
• Plan and manage fast-turnaround production workflows for short-form video, static, motion, and interactive social content
• Coordinate with content creators, influencer partners, and talent to ensure smooth production schedules, clear deliverables, and timely asset delivery
• Partner with social media managers to align content calendars, publishing schedules, and reactive opportunities with production capacity
• Manage day-to-day communication with the Dove brand team, keeping stakeholders informed, approvals on track, and feedback loops tight
• Build and maintain project schedules, resource plans, and budgets across multiple concurrent workstreams
• Establish and refine production processes tailored to social speed, including templates, workflows, and toolkits that help the team move quickly without sacrificing quality
• Oversee quality control for all social deliverables, ensuring assets meet platform specs, brand guidelines, and compliance requirements
• Identify and mitigate risks proactively, managing scope, timeline, and budget with clarity and accountability
• Integrate Gen AI tools into production workflows where they add genuine value, improving efficiency, iteration speed, and content volume without compromising craft
• Track and report on project performance, production metrics, and budget utilisation, using data to drive continuous improvement
• Support and coordinate the creative team, removing blockers and fostering a collaborative, organised, and sustainable working environment

WHAT YOU BRING 

• 5+ years of project management or production experience, with a strong focus on social content production for consumer brands
• Proven experience managing fast-paced, quick-turnaround projects across social platforms (TikTok, Instagram, YouTube, and emerging channels)
• A solid understanding of social content formats, production requirements, and platform specifications
• Experience coordinating with content creators, influencers, and external production partners
• A track record of partnering effectively with social media managers and brand teams to align creative production with content calendars and campaign timelines
• Strong budget management skills, including scoping, tracking, and reporting across multiple concurrent projects
• Proficiency in project management tools (such as Asana, Monday.com, Wrike, or similar) and collaborative platforms (Google Workspace, Microsoft 365, Slack)
• Experience with creative review and approval workflows, digital asset management, and compliance processes
• The ability to manage multiple workstreams simultaneously, prioritise under pressure, and communicate clearly when timelines or scope shift
• A collaborative, solutions-focused approach to working with creative teams, keeping people informed, unblocked, and focused
• Experience in beauty, personal care, or FMCG is a strong plus
• Professional proficiency in English; additional languages are a plus

Gen AI and Agentic Thinking: 

• Working knowledge of Gen AI tools (such as ChatGPT, Claude, Midjourney, Adobe Firefly) and how they integrate into social content production workflows
• Agentic mindset: ability to break down complex production challenges, identify the most efficient path, and execute systematically
• Experience managing projects that incorporate AI-assisted content creation, including quality control and approval processes for AI-generated assets
• Understanding of AI capabilities and limitations, with a focus on responsible use and human oversight
• Ability to evaluate where AI tools add genuine production value and where human craft and judgement are essential

Qualifications: 

• Formal Degree is required
• Professional English level spoken and writing.
• Live in Mexico City or Metropolitan area 

NICE TO HAVE 

• Experience working on Dove or Unilever brands
• Experience in an in-house agency, embedded studio, or social-specialist production environment
• Familiarity with influencer and creator management platforms
• Knowledge of social analytics and reporting tools
• Experience working across multiple markets or time zones
• Familiarity with agile or sprint-based production methodologies applied to content.
  
  
  #OLATAM #ReqID16993

#OLATAM #REQID16993

THE ROLE 

You'll be the visual storyteller behind design work that makes Dove unmistakable in crowded feeds. Working at the intersection of brand strategy and creative execution, you'll translate consumer insights, campaign briefs, and Dove's brand purpose into visuals that feel authentic, inclusive, and distinctive across every format and platform. 

We're looking for someone who combines strong conceptual thinking with hands-on design craft, someone who can develop a big idea and then execute it beautifully across social, digital, and, where needed, OOH and POS touchpoints. You'll guide and mentor a team of designers and content creators, pushing the standard of social-first design while integrating Gen AI tools thoughtfully into the creative process. 

Success means design work that captures attention, strengthens Dove's brand equity, and delivers measurable results. Work that people recognise as unmistakably Dove before they even see the logo. 

WHAT YOU'LL DO 

• Lead the visual direction for Dove's social-first content and campaigns, developing strong conceptual ideas that differentiate the brand and perform across platforms
• Design and produce social-first assets across TikTok, Instagram, YouTube, Pinterest, and emerging channels, ensuring every piece of content is platform-native, on-brand, and crafted to the highest standard
• Develop visual concepts that flex across multiple touchpoints, from social formats to digital display, CRM, OOH, and POS where required
• Champion conceptual thinking throughout the creative process, from briefing to execution, ensuring design solutions are rooted in insight and purpose rather than decoration
• Art direct photography, video, and content shoots, guiding the visual treatment, styling, and composition to reflect Dove's brand world authentically and inclusively
• Build, mentor, and guide designers and content creators within the studio, fostering a culture of social-first excellence, collaborative feedback, and continuous improvement
• Collaborate with strategists, copywriters, social media managers, and the Dove brand team to develop integrated campaign assets that are visually cohesive and strategically aligned
• Transform Dove's brand guidelines into distinctive, ownable executions that resonate with diverse audiences and feel relevant to the platforms and cultural context they appear in
• Pioneer the thoughtful integration of Gen AI tools into the design and content creation process, using them to enhance ideation, exploration, and production without compromising craft or authenticity
• Spearhead platform-specific design initiatives that leverage the unique strengths and visual language of each social channel
• Stay ahead of social platform algorithms, features, design trends, and audience behaviours to ensure Dove's visual output remains current and distinctive
• Manage multiple projects with varying timelines, formats, and platform requirements, maintaining quality and consistency under pressure

WHAT YOU BRING 

• A portfolio demonstrating 6+ years of design experience, with strong examples of social-first design thinking and execution for consumer brands
• Deep understanding of social platform behaviours, content formats, and visual performance factors across TikTok, Instagram, YouTube, Pinterest, and emerging channels
• Strong conceptual ability, with a track record of developing big ideas that translate into compelling visual work across multiple touchpoints
• Visual storytelling skills, with the ability to communicate brand purpose, emotion, and product messaging through design that feels authentic and culturally relevant
• Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects) and Figma, with strong proficiency in producing assets at social speed
• Experience art directing photography, video, or content shoots, with an eye for composition, styling, and inclusive visual representation
• Proven ability to lead and mentor designers and content creators, providing clear direction, constructive feedback, and creative inspiration
• Experience creating native content and design systems for key social platforms, with an understanding of specs, safe zones, and format best practices
• A talent for presenting concepts to clients and stakeholders with clear rationale and conviction
• The ability to manage multiple projects simultaneously, balancing quality, speed, and competing priorities
• An understanding of inclusive design and visual representation, with experience or a strong interest in creating work that reflects diverse audiences authentically
• Professional proficiency in English; additional languages are a plus

Gen AI and Agentic Thinking: 

• Proficiency with Gen AI design tools (such as Midjourney, Adobe Firefly, DALL-E, Runway) and their strategic application in social content creation and visual development
• Agentic mindset: ability to break down complex creative challenges, identify the most effective visual approach, and execute systematically across multiple workstreams
• Experience integrating AI tools into design workflows to enhance ideation, mood boarding, visual exploration, and production efficiency without compromising craft or brand integrity
• Understanding of AI capabilities and limitations, with strong human oversight, quality control, and a critical eye for outputs that meet premium brand standards
• Ability to prompt engineer effectively and evaluate AI-generated visuals for brand fit, authenticity, and design quality
• Experience guiding team members in responsible and effective use of AI tools within the creative process

Qualifications: 

• Formal Degree is required
• Professional English level spoken and writing.
• Live in Mexico City or Metropolitan area

NICE TO HAVE 

• Experience working on Dove or Unilever brands
• Experience in beauty, personal care, wellness, or lifestyle design
• Experience in an in-house agency, embedded studio, or social-specialist creative team
• Motion design or animation skills (After Effects, Runway, or similar)
• Experience with design systems, template development, or scalable content frameworks
• An understanding of accessibility in design (colour contrast, type hierarchy, alt text, inclusive imagery)
• Experience with social commerce creative or performance-driven design
• Photography or illustration skills as a complement to design.
  
  
  #OLATAM #ReqID16992

#OLATAM #REQID16992

THE ROLE 

You'll be the person ultimately accountable for the Dove studio's success, measured by client satisfaction, team performance, creative quality, and commercial health. This is a role that sits at the intersection of client services, leadership, strategy, and commercial management. You won't be in the day-to-day detail of every project, but you'll have clear oversight of what's moving through the studio, and you'll set the standard for how the team operates, collaborates, and delivers. 

We're looking for someone with a strong agency background who understands the complexities of working embedded within a major global brand. Someone who can partner with Brand Directors and senior marketing leaders as a trusted adviser, not just a service provider. Someone who can develop, coach, and inspire a multi-disciplinary team while keeping a sharp eye on commercial performance and growth opportunities. 

Success means a client team that sees the studio as an indispensable partner, a studio team that is motivated, developing, and delivering its best work, and a commercial position that is healthy, growing, and clearly demonstrating value.

WHAT YOU'LL DO 

Client Partnership 

• Act as the senior client lead for the Dove studio, building strong, trusted relationships with Brand Directors, senior marketing leaders, and key stakeholders across the Dove brand team
• Partner with the client as a long-term strategic adviser, contributing to the development of Dove's brand and marketing strategy, not just executing briefs
• Be the escalation point for any client issues, approaching problems with a solutions-focused attitude and resolving them quickly while protecting both the relationship and the team
• Challenge the client constructively when needed, negotiating to create outcomes that work for both the brand and the studio, while maintaining a positive, productive partnership
• Ensure the studio consistently delivers to the expected levels of client service, quality, and responsiveness

Leadership and Team Development 

• Lead the Dove studio team by example, line managing senior team leads across social, creative, strategy, production, and content
• Develop, coach, and guide team leads and their teams to consistently add value, challenge briefs, and deliver outstanding social-first creative work
• Maintain oversight of the studio's work-in-progress and project pipeline, directing teams to deliver without being pulled into the day-to-day management of individual projects
• Spot potential in your team members, support their growth, and create an environment where people are motivated, accountable, and producing their best work
• Foster a studio culture that is collaborative, inclusive, and grounded in creative ambition and operational excellence

Growth 

• Be responsible for growing the Dove studio's offering, proactively identifying opportunities to expand the scope of work, push capabilities, and increase the studio's value to the client
• Build relationships with senior Dove stakeholders beyond the immediate brand team, keeping the studio front of mind for new briefs, projects, and strategic needs across social, content, creative, and data
• Advocate for the studio's capabilities in social-first creative, content production, creator partnerships, strategy, and data and insight, pushing to extend the studio's role from production into more strategic and upstream work
• Identify emerging client needs and market trends, positioning the studio to respond with relevant, compelling proposals

Operations and Commercial Management 

• Manage the studio's P&L, forecasting operational income and tracking commercial performance against targets on a regular basis
• Ensure the team works to established processes, while challenging and refining ways of working to improve efficiency, effectiveness, and output quality
• Oversee resource planning and allocation across the studio's workstreams, ensuring the right people are on the right work and capacity is managed sustainably
• Report on studio performance, commercial health, and growth to OLIVER senior management with clarity and accountability

WHAT YOU BRING 

• 10+ years of relevant agency experience, with a significant portion in client services, account leadership, or business management roles
• Proven experience leading teams of 15+ people across multi-disciplinary functions, including creative, social, content, strategy, and production
• A track record of building and maintaining trusted partnerships with senior clients at Brand Director or VP level within major consumer brands
• Experience working with large FMCG or beauty and personal care clients, with a strong understanding of how global brand organisations operate
• A strong grounding in the commercial management of accounts, including P&L responsibility, forecasting, scope management, and growth planning
• Demonstrated ability to grow accounts and expand studio scope, identifying and converting opportunities that extend the offering beyond production into strategy, creative, and data
• Experience developing, coaching, and leading senior team members, with a track record of building high-performing, motivated teams
• Strong strategic thinking, with the ability to contribute meaningfully to brand and marketing strategy conversations, not just operational delivery
• The ability to balance oversight and delegation effectively, maintaining visibility of the studio's output without getting caught in day-to-day project detail
• A solutions-focused approach to problem-solving, with the composure and judgement to handle escalations, shifting priorities, and complex stakeholder dynamics
• Experience working in an in-house agency, embedded studio, or on-site model is a strong advantage, with an appreciation for the nuances of working within a client's organisation daily
• Advanced Professional proficiency in English

Gen AI and Agentic Thinking: 

• A strong understanding of how Gen AI tools and capabilities are changing social content creation, creative production, and marketing strategy, with the ability to articulate this to clients and guide teams accordingly
• Agentic leadership mindset: a systematic approach to complex business challenges, identifying the most effective path forward and enabling the team to execute with clarity and accountability
• Experience guiding or sponsoring the adoption of AI tools and workflows within a creative or content studio, with a focus on practical value, responsible use, and client confidence
• The ability to position AI capability as a growth lever for the studio, incorporating it into proposals, scope discussions, and strategic conversations with the client
• Understanding of AI limitations and the importance of balancing technology with human creativity, judgement, and oversight

Qualifications:

• Formal Degree is required
• Professional English level spoken and writing.
• Live in Mexico City or Metropolitan area

NICE TO HAVE 

• Experience working on Dove or Unilever brands
• Experience specifically leading social-first or content-led studio operations
• Multi-market or global account leadership experience
• A background that includes creative, strategy, or production roles before moving into client services and leadership
• Experience with transformation programmes, studio stand-ups, or capability building within embedded agency models
• Familiarity with social analytics, performance measurement, and data-led decision-making at a strategic level
  
  #OLATAM #ReqID16987
  

 #OLATAM #REQID16987

THE ROLE 

You'll be the person the studio turns to when they need to understand what the data is telling them and what to do about it. From weekly content performance to campaign post-mortems, audience deep-dives to competitive benchmarking, you'll deliver best-in-class social performance insight that delivers robust and actionable learnings for social teams and practices. 

This isn't a role that sits in a silo producing dashboards. You'll be embedded in the creative and strategic process, ensuring data informs briefs, shapes content decisions, and proves the value of the studio's work. We're looking for someone who combines analytical rigour with strong communication skills, someone who can spot the story in the data and tell it in a way that moves people to act. Success means insight that visibly improves the work: content that performs better, strategies that are sharper, and a client team that trusts data to guide decisions. 

WHAT YOU'LL DO 

Performance Analysis and Reporting 

• Deliver regular social insight reporting, build measurement frameworks and social benchmarking, informing social strategies and future recommendations
• Carry out analysis and audits of Dove's social channels to understand effectiveness and identify platform, content, and audience insight recommendations
• Bring together social data from different sources to build meaningful and actionable output like audience segments, content pillars, and format effectiveness that inform what experiences and content we serve
• Track and report on campaign performance across organic, paid, influencer, and UGC content, connecting activity to measurable outcomes in engagement, reach, brand sentiment, and consideration

Insight and Strategy 

• Use social listening tools to track brand reputation, audiences, and content, as well as brand reputation and crisis management, to identify emerging cultural trends, opportunities, and threats
• Translate performance data and audience insight into clear, actionable recommendations that directly inform content strategy, creative briefs, and publishing decisions
• Conduct competitive and category analysis within beauty and personal care, identifying where Dove is outperforming and where there are gaps to close
• Partner with strategists and social media managers to ensure data is embedded in the planning process, not just the review process

Measurement Innovation 

• Identify new, innovative ways to measure effective social activity, including but not limited to custom metrics, measurement approaches, and AI-driven or agentic automated reporting solutions
• Embed best practice measurement, reporting, and insight generation at the heart of all the studio's work
• Develop tailored measurement approaches for different content types, creator partnerships, and campaign formats, ensuring the studio can clearly demonstrate the value of its output

Tools, Platforms, and Partnerships 

• Act as the champion for insight tools and associated products and services across the studio
• Own and develop relationships with key suppliers within the tech stack to maximise usage and effectiveness
• Manage and optimise the studio's use of social analytics, listening, and reporting platforms, ensuring the team has access to the right data at the right time

Stakeholder Communication and Culture 

• Act as an evangelist on how to best measure and act on insight, internally as well as with client partners
• Present performance insights and strategic recommendations to the Dove brand team and senior studio stakeholders, distilling complex data into clear, compelling narratives
• Foster a culture of learning and expertise within social measurement by proactively organising learning sessions, training, and sharing industry updates. Embrace and be at the forefront of developments in social platforms, measurement, and metrics

WHAT YOU BRING 

• 5+ years of experience in social analytics, data analysis, or digital performance measurement, with a strong focus on social media for consumer brands
• Expert knowledge of social metrics across organic, paid, and influencer activations, with the ability to build an integrated view of social performance
• Expert using social management platforms such as Brandwatch, Meltwater, Talkwalker, Dash, and Sprinklr, as well as native social platform analytics
• Strong ability to build analytical solutions that aggregate and mine data from numerous sources to create richer insights
• Excellent communication and data storytelling skills, with the ability to distil complex ideas for non-technical audiences
• A strategic thinker with an innovative approach to data, pushing the boundaries of how data can be used to decode social effectiveness
• Strong critical-thinking and problem-solving skills with a keen eye for detail
• Experience working with paid social data and associated performance metrics
• Proactive ability to identify client and project needs and build tailored solutions accordingly
• Confident and proficient in presenting to senior client and internal stakeholders
• Experience in beauty, personal care, wellness, or FMCG is a strong plus
• An active interest in the evolution of social media and how these developments impact performance for brands
• Collaborative team player, open minded
• Professional proficiency in English; additional languages are a plus

Gen AI and Agentic Thinking: 

• Proficiency with Gen AI tools (such as ChatGPT, Claude, Perplexity) to support data analysis, trend identification, report generation, and insight synthesis
• Agentic mindset: ability to break down complex analytical challenges, identify the most effective approach, and deliver systematic, actionable outputs
• Experience developing or exploring AI-driven and automated reporting solutions that improve the speed and depth of social insight
• Understanding of AI capabilities and limitations, with strong human oversight and critical evaluation of AI-generated analysis
• Ability to guide the wider team in using data and AI tools effectively and responsibly

Qualifications: 

• Formal Degree is required
• Professional English level spoken and writing.
• Live in Mexico City or Metropolitan area

NICE TO HAVE 

• Experience working on Dove or Unilever brands
• Experience in an in-house agency, embedded studio, or social-specialist environment
• Proficiency with data visualisation tools (such as Looker Studio, Tableau, or Power BI)
• Experience with influencer performance measurement and creator content analytics
• Familiarity with social commerce metrics and conversion tracking
• Experience building automated dashboards or reporting workflows
• Knowledge of brand tracking, sentiment analysis, or audience research methodologies beyond social platforms
  
  
  #OLATAM #ReqID16991

#OLATAM #REQID16991

THE ROLE 

You'll be the person who connects Dove with the creators who bring its brand to life in the most authentic, relatable way across social. This is a multi-faceted role that blends influencer strategy, relationship management, creative thinking, and project management. You'll develop and manage the creator community end to end, shaping how Dove partners with influencers and content creators to drive reach, engagement, and genuine advocacy. 

Dove's relationship with creators is different from most beauty brands. The people who represent Dove need to genuinely reflect the diversity, honesty, and purpose the brand stands for. We're looking for someone who understands that influencer marketing for Dove isn't about reach alone. It's about finding and partnering with creators whose audiences trust them, whose content feels real, and whose values align with Dove's commitment to inclusive beauty and self-esteem. 

Success means a thriving, well-managed creator community that delivers consistent, high-quality content, a programme that scales across markets, and influencer partnerships that feel as authentic to audiences as they do to the creators themselves. 

WHAT YOU'LL DO 

Creator Identification and Recruitment 

• Identify, contact, and recruit creators on an ongoing basis, building a diverse community of influencers who authentically represent Dove's brand values and resonate with target audiences across platforms
• Evaluate potential creator partners based on audience relevance, content quality, engagement authenticity, brand alignment, and representation of diverse beauty
• Maintain and manage a structured creator database, tracking tiers, content output, performance, and relationship status

Community Management and Engagement 

• Develop and manage Dove's creator engagement programme, building genuine, long-term relationships with influencers rather than transactional, campaign-by-campaign partnerships
• Manage ongoing communication and dialogue with the creator community, ensuring creators feel valued, informed, and connected to Dove's brand purpose
• Create and distribute regular community communications, such as newsletters, updates, and exclusive content
• Organise and support creator events, focus groups, and community moments that deepen relationships and generate insight
• Ideate and produce creative product mailers and gifting activations that surprise and engage creators in ways that feel personal and on-brand

Campaign and Content Activation 

• Brief and manage creators for campaign activations, always-on content, product launches, and cultural moments, ensuring deliverables are on time, on brand, and aligned with platform best practices
• Develop creative briefs for influencer content that give creators clear direction while leaving room for authentic, platform-native expression
• Coordinate with the creative and social teams to ensure influencer content is integrated into broader content calendars and campaign plans
• Track and record all creator content, ensuring proper usage rights, approvals, and compliance with advertising and disclosure regulations

Performance and Reporting 

• Report on influencer campaign performance, community growth, engagement metrics, and programme impact, using data to refine strategy and demonstrate value
• Monitor creator content quality and audience response, identifying what's working and feeding learnings back into briefs and strategy
• Track programme operations including newsletter engagement, event participation, and community health metrics

Programme Development and Scaling 

• Shape and refine the creator programme's processes, tools, and ways of working, building a model that is efficient, scalable, and replicable
• Support the expansion of Dove's creator programme into additional markets, adapting the approach for different regions, platforms, and audiences
• Contribute to the wider studio's influencer strategy, sharing best practices and insights that raise the standard across the team

Client Partnership 

• Partner with the Dove brand team on influencer strategy, presenting programme updates, campaign results, and recommendations with clarity and confidence
• Manage client feedback and approvals within the influencer workflow, keeping stakeholders informed and the process running smoothly

WHAT YOU BRING 

• 3-5 years of experience in influencer marketing or creator management, with a focus on consumer brands, ideally in beauty, personal care, wellness, or FMCG
• A proven track record of identifying, recruiting, briefing, and managing influencers and content creators across TikTok, Instagram, YouTube, and emerging platforms
• Experience building and maintaining ongoing creator communities or ambassador programmes, not just one-off campaign activations
• Strong project management skills, with the ability to manage multiple creator relationships, campaigns, and workstreams simultaneously without dropping detail
• An understanding of influencer contracts, usage rights, disclosure regulations, and compliance requirements
• Creative thinking, with the ability to develop engaging briefs, gifting concepts, event ideas, and community activations that strengthen creator relationships
• Confidence presenting to and partnering with brand clients, with clear and structured communication skills
• Experience using influencer management platforms and tools (such as CreatorIQ, Traackr, Grin, or similar) and social listening or analytics tools
• Strong analytical skills, with the ability to report on campaign performance, interpret engagement data, and translate findings into actionable recommendations
• An authentic interest in creator culture and social platforms, with an understanding of what makes influencer content feel genuine versus forced
• An appreciation for inclusive representation, with experience or a strong interest in working with diverse creators who reflect a broad range of backgrounds, identities, body types, and experiences
• Highly organised, with a proactive, solutions-focused approach to managing complexity
• Professional proficiency in English; additional languages are a plus, particularly if relevant to multi-market expansion

Gen AI and Agentic Thinking: 

• Working proficiency with Gen AI tools (such as ChatGPT, Claude, Perplexity) to support creator research, brief development, reporting, and programme communications
• Agentic mindset: ability to self-direct, prioritise across competing workstreams, identify opportunities, and find efficient solutions independently
• Willingness to experiment with AI tools to improve influencer identification, content analysis, trend monitoring, and workflow efficiency
• Understanding of AI capabilities and limitations, with a commitment to human judgement in relationship management, creative evaluation, and brand alignment decisions

Qualifications: 

• Formal Degree is required
• Professional English level spoken and writing.
• Live in Mexico City or Metropolitan area

NICE TO HAVE 

• Experience working on Dove or Unilever brands
• Experience in an in-house agency, embedded studio, or social-specialist environment
• Multi-market influencer programme experience, with an understanding of adapting creator strategies across regions and cultures
• Experience with influencer-led content production, including on-set coordination and creator direction
• A background in social media management or content creation alongside influencer management
• Experience working with creators on purpose-led or social impact campaigns
• Familiarity with social commerce and affiliate-driven influencer models
  
  
  
  #OLATAM #ReqID16990

#OLATAM #REQID16990

As part of Fireblocks, Dynamic represents the next evolution of non-custodial wallet infrastructure. Dynamic is Fireblocks’ embedded wallet platform, purpose-built for developers who want to bring crypto and stablecoin experiences into modern applications without complexity. Together, Fireblocks and Dynamic are building the most complete, secure, and developer-friendly wallet infrastructure in the industry by combining institutional-grade security with consumer-grade experiences.

About the Team

Dynamic was founded in 2021 with a simple vision: every app and website will have a wallet component. That vision is rapidly becoming reality. Wallets are no longer limited to crypto-native products, they are becoming foundational infrastructure for payroll, remittances, and global payments. Dynamic powers wallet-based experiences for leading crypto and fintech teams including Kraken, zerohash, Magic Eden, and more.

Dynamic builds and maintains developer-first SDKs that enable teams to seamlessly integrate embedded wallet functionality directly into their applications. These embedded wallets allow end users to create, manage, and use wallets without leaving the product experience, making wallets feel like a native part of modern fintech and crypto apps.

As part of Fireblocks, the Dynamic team continues to build and scale the infrastructure and developer tooling that has onboarded 50M+ wallets across crypto and fintech applications. In this context, Dynamic powers the application-layer wallet experience and developer tooling, complementing Fireblocks’ core custody, security, and transaction infrastructure. The team operates with a strong product mindset and deep focus on security, reliability, scalability, and exceptional developer experience. Engineers at Dynamic build secure-by-default systems and approach their work with a strong customer focus, balancing technical excellence with real-world user needs. You will be joining a passionate group that moves fast, works with the biggest names in payments and fintech, and is defining how the next generation of financial applications are built.

What You’ll Do

• Design and implement high-quality native mobile SDKs that enable developers to integrate embedded wallet functionality into their applications, with a strong focus on API ergonomics, performance, and reliability.
• Own SDK features end-to-end: from API design and architecture, through implementation and testing, to release, versioning, and developer documentation.
• Build and maintain secure, reliable SDK components for wallet operations, including cryptographic operations, blockchain interactions, and security-sensitive flows.
• Define and evolve the SDK architecture to support long-term maintainability, backward compatibility, and adoption across diverse customer applications.
• Build sample applications and demos that showcase SDK capabilities and serve as integration references for customers.
• Create clear, comprehensive SDK documentation and integration guides.
• Work with developer relations and support teams to address customer integration challenges.
• Raise the bar for quality and operational excellence by establishing best practices around testing, observability, releases, and code health.
• Contribute to a culture of ownership and execution, leading by example through hands-on work, code reviews, documentation, and knowledge sharing.

What You’ll Bring

• 5+ years of software engineering experience, with deep focus on mobile development and shipping production-grade SDKs.
• Demonstrated track record of building and shipping high-quality code, with work you can point to and discuss in depth.
• Strong hands-on experience with iOS (Swift) and/or Android (Kotlin); experience with React Native or other cross-platform frameworks, and familiarity with all.
• Experience building mobile SDKs or shared libraries, including API design, versioning, packaging, and long-term maintenance across platforms.
• Experience with blockchain-enabled mobile systems, including wallet flows, signing, and on-chain interactions.
• Experience working on security-sensitive mobile software, such as key management, secure storage, cryptography, or financial products.
• Strong grasp of mobile engineering best practices, including CI/CD, automated testing, release management, and observability.
• A get-things-done mindset with the ability to independently own problems and deliver end-to-end solutions.
• Comfortable making long-term architectural decisions while remaining pragmatic and adaptable.
• B.Sc. in Computer Science / Engineering or equivalent practical experience.
• Remote role in a distributed team; preference for candidates in the Americas time zone.

Big Advantages

• Rust and/or WebAssembly (Wasm) experience, particularly building cross-platform SDKs consumed by mobile apps.
• Experience designing shared core logic used across iOS and Android.
• Experience with advanced mobile security primitives (secure hardware, MPC, low-level crypto).
• Prior experience owning or founding a mobile platform or SDK from scratch.