Prezzee is a global leader in digital gifting and payments. We’ve sold over 150 million gift cards, partnered with 1,500+ brands, and served 8 million+ customers worldwide. Our mission is to change lives through the power of giving — connecting people and creating moments that truly matter, powered by borderless payment technology and innovative digital solutions.

The Role

We’re looking for a Head of Product – Scale & Enablement to lead the Scale & Enablement value stream.

In this senior global leadership role, you will own the strategy, roadmap, and delivery of the platforms and capabilities that ensure Prezzee can scale safely, reliably, and efficiently. Your work will strengthen the core systems that underpin growth — improving checkout and payments performance, optimising approval rates and cost of payments, strengthening fraud and risk controls, and building scalable ordering, SKU, and inventory capabilities.

Working closely with Product, Engineering, Data, Risk, Operations, and Finance, you will ensure our platform remains resilient, efficient, and ready to support global expansion.

This role can be based in our Melbourne or Sydney office

Why This Role Matters

This role sits at the heart of Prezzee’s ability to scale globally. As we expand across markets, partners, and payment methods, strong platform foundations are essential to sustain growth.

The Head of Product – Scale & Enablement leads the platforms and operational capabilities that power this scale. By strengthening payments, platform reliability, and operational foundations, you will enable growth teams to move faster, improve customer experiences, and support millions more gifting moments worldwide.

What You’ll Be Accountable For

• Setting the long-term vision, strategy, and OKRs for the Scale & Enablement value stream
• Owning a multi-quarter roadmap, prioritising initiatives using data, insights, and ROI
• Driving improvements in checkout conversion, payment approval rates, and platform reliability
• Reducing operational costs and inefficiencies as volume scales
• Delivering stable, scalable platforms that enable growth teams to execute effectively
• Leading go-to-market planning, launch readiness, and early-life performance tracking
• Serving as the single point of accountability for risks, dependencies, and delivery outcomes
• Influencing and aligning multiple squads and cross-functional teams to ensure strategic and operational priorities are executed
  
  

What You’ll Bring

• 10+ years of senior product leadership in tech-driven organisations, ideally with experience scaling operational platforms, systems, or foundational capabilities.
• Proven ability to influence and align cross-functional teams (Product, Engineering, Operations, Finance, Risk, etc.) to deliver complex, mission-critical initiatives.
• Deep experience with operationally critical systems, including payments, checkout flows, ordering, inventory, and SKU management.
• Strong commercial and analytical skills, including business casing, ROI assessment, cost optimisation, and operational performance metrics.
• Demonstrated success in risk, compliance, and fraud prevention, balancing security and business growth.
• Experience using data, operational metrics, and customer insight to prioritise initiatives, improve performance, and drive measurable outcomes.
  Decisive, outcome-driven leadership capable of providing strategic direction while removing barriers and enabling teams to deliver.
• Exceptional stakeholder management and executive-level communication, working across global, distributed teams.
• Comfortable operating in ambiguous, high-growth, fast-moving environments, balancing strategic vision with hands-on operational delivery.

Why Join Prezzee?

You’ll play a key role in shaping the future of digital gifting at a global scale — working with talented people, modern technology, and a culture that genuinely values openness, excellence, and impact.

At Prezzee, we don’t just work – we innovate, collaborate, and shape the future of digital giving. As part of our dynamic team, you’ll contribute to a global company’s growth while enjoying a flexible, supportive, and inclusive work environment.

We offer:

• Prezzeeversary Leave – Extra day of annual leave for each year you’re with us
• BirthYay Leave – Celebrate you with a paid day off during your birthday month
• Novated Car Leasing – A tax-smart way to bundle and pay for your car and running costs
• ClassPass Membership – Fully covered monthly credits for fitness, wellness, and beauty
• Office Allowance – One-time payment to upgrade your office setup
• Flexible Work Perks – Flex your hours, take Culture Swap Days, and work from anywhere for 30 days a year
• Prezzee Staff Discounts – Exclusive deals on Prezzee gift cards
• Wellbeing Support – Mental, social, financial, and physical wellbeing support via Telus
• Learning & Development – Grow your career with LinkedIn Learning, job shadowing, industry programs, and Lunch & Learn sessions
• Employee Resource Groups – Foster belonging and advocacy through groups like EmpowHer and Pride
• Parental Leave – 12 weeks for primary carers and 4 weeks for secondary carers
  
  

Prezzee has been recognised for the third consecutive year as a Computerworld Best Places to Work in IT, and as a Great Place to Work® 2026 across all regions. We value diversity, collaboration, and innovation in everything we do. Join a global team united by our core values: Give openness, Give greatness, Give magic, Give a damn & Give ingenuity.

Prezzee is an Equal Opportunity employer. We believe diversity drives better products, stronger culture, and global growth. Our mission is for people to be their most authentic selves, to inspire, innovate, and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

We are looking for people to help create human connections, make magic, and shape the future of gifting — so even if you don’t tick every box, we’d love to hear from you! Please let us know if you require any adjustments as part of the application process.

This application is for the clinic-specific role of Clinic Manager (CM). Please utilize this if you are interested in working with Skin Laundry, but do not see a role open right now that matches what you are looking for. We are growing and always looking for great talent!

Location:  Florida Clinics

Job Type: Full-time 

Compensation: $65k - $70k base salary + Bonus opportunities. (This is what you can expect to be paid in this role. The range considers factors such as years of relative experience, Skin Laundry tenure, cost of living/geographical area and clinic volume).

Schedule/Availability: Clinic Operating Hours (as posted on website *subject to change) including mall holiday extended hours and weekend availability. 

Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed. 

Physical Requirements & Environmental Conditions: 

• This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.
• Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs.
• Frequently talking and listening to clients in person and on phone. 
• Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices. 
• Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus. 

____________________________________________________________________________________   

About This Exciting Role: 

Skin Laundry is growing & glowing! We have multiple new clinics opening across the US! We're looking for laser focused Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics.  As Clinic Manager, you’re inspiring and leading by example. You will work directly with your team to coach, mentor and inspire to ensure successful sales & client retention strategies, customer service-related initiatives, and clinic operations.  You will ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As the CM you are a kind & caring leader and must have the ability to make informed decisions and overcome challenges.   

What you'll be responsible for:  

Sales & Sales Strategy 

• Establish and lead the execution of the brand’s business strategies to drive store Key Performance Indicator (KPI) results to maximize performance and achieve sales plans and goals.
• Develop strong relationships with partners and clients for new business opportunities within the assigned area.
• Customize local clinic marketing and outreach plans. Collaborate with other departments, such as Marketing, to build brand awareness and to drive sales and traffic through market outreach and effective in-store events.
• Working directly with clients to sell memberships and products 

People Training  

• The Lab CM for a designated Lab Clinic has the opportunity and responsibility to be part of the training program at Skin Laundry to orient and develop new employees.  
• Partner with VP of Talent Management to develop and execute training for employees.
• Manage ongoing day to day clinic operations concurrently with training new hires. 

People Leadership 

• Hire, develop and motivate a magnetic team. 
• Coach and give feedback as necessary for all team members.
• Lead your team to deliver excellent customer experience and meet service and retail sales targets.
• Organize regular team communication to discuss business updates, issues, and opportunities.
• Evaluate and manage employee performance and develop individual career development plans. 

Clinic Operations 

• Ensure all store operations are consistent and flawless; people policies and standards are practiced and upheld.
• Develop monthly, weekly, and daily clinic action plans to achieve revenue targets in all mix of business on a consistent basis.
• Coverage of the clinic (working on the floor and in the front).
• Effectively manage all physical inventory and forecasting for service and retail.
• Address client issues and queries professionally, accurately, and timely.
• Evaluate existing business procedures and recommend improvements.
• Effectively create and manage team schedules to meet client needs, achieve clinic financial targets. 

About you: 

• You have a minimum of 3 -5 years of management experience in a retail environment. 
• You have a passion for accessible and inclusive beauty. 
• You rock the foundations with a proficiency of Retail Math, MS Office Suite, and Outlook.
• You are a business strategist - you can seamlessly maneuver through day-to-day tactics and exhibit exceptional customer service and outreach, all the while driving your clinic to the next level.
• You believe in creating an uplifting and positive company culture - one that fosters a true sense of belonging, valuing diversity, inclusivity, and equity.
• You love to lead and mentor others.
• You enjoy working 1:1 with clients.
• You are driven, self-motivated, and hold yourself and others to exceptional standards.
• You are a wonderful influencer, possessing strong verbal and written communication skills.
• You love to collaborate with others and thrive in a team environment.
• You love to learn and yearn to evolve through coaching and mentoring. 

 Employee Benefits & Perks: 

• Skin Laundry Employee Treatment & Product Discount Program 
• Vacation leave, sick leave, and paid holidays 
• Parental Leave 
• Health insurance - Medical, Dental, and Vision insurance options 
• 401k
• Flexible Spending Accounts (FSA) - Health Care and Dependent Care
• Voluntary Term Life insurance for employee, spouse, and child(ren)
• Employee Assistance Program (EAP)
• Voluntary Accidental Death & Dismemberment (AD&D)
• Voluntary Commuter Benefits
• Voluntary Legal Benefits
• Voluntary Group Accident insurance
• Voluntary Critical Illness insurance
• Voluntary Hospital Indemnity insurance
• ADP LifeMart - discounted products, services, and experiences

  5 ways we redefine work & give back to YOU!  We are committed to your growth

  You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work. 

  Work/Life Harmony

  We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

  You will be led, not managed

  The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize and over-look. 

  Speak Up Culture

  Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.

  We don’t hire jerks

  It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here. 

 ________________________________________________________________________________

We love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry. Not sure you meet all the qualifications?  Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply   

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time, with or without notice. 

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

The Customer Service Representative – Physical Sales role at Sony Music Entertainment Australia will support the physical sales function of Sony Music product.

We are looking for a knowledgeable, self-motivated and organized music sales professional to support our physical sales strategy. The ideal candidate preferably has a strong understanding of what drives successful new release and catalog physical marketing campaigns via previous label and/or distribution experience.
You will be responsible for day-to-day administrative support to the Director of Sales.

NOTE: This role is a 12-month Maximum term contract position, part-time 3 days a week (or equivalent). Monday is mandatory; other 2 days are negotiable.

What you'll do:

Who you are:

• Label and/or distribution experience in physical retail sales preferred.
• Knowledge of physical retail outlets.
• Strong organizational skills with the ability to multi-task, attention to detail, and a commitment to follow-through.
• Strong computer skills, including Microsoft Office, Excel, PowerPoint, and SharePoint.
• Position is relationship focused, requiring excellent internal and external communication skills and professional diplomacy.
• Needs to be a self-starter with the ability to adapt to a rapidly changing business environment and evolving workload. Must be flexible.
• Strong passion for and knowledge of music.

What we give you:

• You join a global community with the opportunity to channel your passion every day.
• Investment in your professional growth and development enabling you to thrive in our vibrant community
• The space to accelerate progress, positively disrupt and create what happens next. We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.
• We provide an excellent range of benefits like private health benefits, life insurances, inclusive paid parental leave, emergency back-up childcare, LinkedIn Learning, Novated car leasing options plus loads of industry discounts & perks!

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

The Customer Service Representative – Physical Sales role at Sony Music Entertainment Australia will support the physical sales function of Sony Music product.

We are looking for a knowledgeable, self-motivated and organized music sales professional to support our physical sales strategy. The ideal candidate preferably has a strong understanding of what drives successful new release and catalog physical marketing campaigns via previous label and/or distribution experience.
You will be responsible for day-to-day administrative support to the Director of Sales.

NOTE: This role is a 12-month Maximum term contract position, part-time 3 days a week (or equivalent). Monday is mandatory; other 2 days are negotiable.

What you'll do:

Who you are:

• Label and/or distribution experience in physical retail sales preferred.
• Knowledge of physical retail outlets.
• Strong organizational skills with the ability to multi-task, attention to detail, and a commitment to follow-through.
• Strong computer skills, including Microsoft Office, Excel, PowerPoint, and SharePoint.
• Position is relationship focused, requiring excellent internal and external communication skills and professional diplomacy.
• Needs to be a self-starter with the ability to adapt to a rapidly changing business environment and evolving workload. Must be flexible.
• Strong passion for and knowledge of music.

What we give you:

• You join a global community with the opportunity to channel your passion every day.
• Investment in your professional growth and development enabling you to thrive in our vibrant community
• The space to accelerate progress, positively disrupt and create what happens next. We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.
• We provide an excellent range of benefits like private health benefits, life insurances, inclusive paid parental leave, emergency back-up childcare, LinkedIn Learning, Novated car leasing options plus loads of industry discounts & perks!

Build KICK’s First Sales Function and Help Define How a Creator Platform Monetises at Scale.

What’s in it for you?

Opportunity to assist in building KICK’s Sales function from the ground up within the Growth & Revenue team, shaping how commercial revenue is created across a rapidly growing creator platform. High impact role where deals closed and pipelines built directly drive platform growth. Fast-moving environment using modern ad tech, with real autonomy to test, build and expand what works. Strong visibility, real ownership and the chance to define how KICK monetises its creator ecosystem.

Your role with us

Own the full sales cycle from first conversation through to close across KICK’s advertising inventory, including display, video, sponsorships and programmatic. Focus spans pipeline development, deal execution and commercial strategy within a creator-led streaming environment. Strong digital advertising knowledge and commercial instinct will shape how opportunities are structured and grown. Close collaboration with Product, Partnerships and Engineering ensures commercial ideas become practical, platform-ready solutions.

Who are we?
Headquartered in the beautiful city of Melbourne, Australia, KICK is built by gamers, for gamers. Our platform may be new, but we're already making waves by partnering with some of the biggest names in streaming!

We’re not just another live streaming platform though - we’re a community of gamers, creators, and fans who are passionate about building something incredible together, and we’re already seeing the results of our hard work: Our platform is quickly becoming one of the fastest growing forces in the industry. Fast forward to today, we have more than 100 million users and recently celebrated 1 billion watch hours, and we are just getting started.

Our founders have spent the last two decades playing video games together and fueled by their extensive knowledge, experience, and deep love for tech, they have turned their passion into a number of thriving entertainment and gaming brands. This passion for gaming, has led to KICK being recognised as an industry disruptor and the ones to watch, making us the ultimate destination for gamers and creators alike.

Kickstart your career and apply today!

What you will do:

Ad Sales & Commercial Growth

• Own the end-to-end ad sales cycle, from prospecting through to negotiation and close, while consistently exceeding revenue targets
• Build and manage a high-quality pipeline in Placements.io, delivering accurate forecasting and clear visibility across all stages
• Craft compelling pitches, media kits, and tailored commercial solutions, including sponsorships, insertion orders and custom integrations

Partnerships & Market Engagement

• Develop and manage strategic relationships with brands, agencies, platforms and tech partners, representing KICK in all commercial conversations
• Collaborate cross-functionally to expand creator-led offerings and unlock new revenue opportunities across the ecosystem

Commercial Execution & Enablement

• Translate ideas into execution by partnering with Product, Engineering, Marketing and Partnerships to deliver commercial initiatives
• Build business cases, pricing models and forecasts, while tracking performance and ROI to inform decision-making

What you will bring:

• We’re open to candidates with 3–6 years’ experience in ad sales, business development, commercial strategy, partnerships or revenue operations 
• Successful track record selling ads for a large published or media / digital agency
• Proven ability to manage a sales pipeline and close revenue-generating deals
• Strong communication and stakeholder management skills, including negotiation and presentation experience
• Commercial acumen, with comfort working across financial modelling, forecasting and commercial frameworks
• Experience working cross-functionally in a high-growth or startup environment

Bonus points if you also have:

• Experience with ad sales platforms and CRM/OMS tools (Placements.io or similar)
• Familiarity with platform or creator ecosystems, ideally in streaming, entertainment or tech
• Understanding of digital advertising fundamentals, including display, video, sponsorship and programmatic
• Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack
• Experience selling in overseas markets and have established overseas connections in the ads industry
• Experience selling to multiple verticals and industries 
• Can proficiently speak, read and write in another language

Some of the perks of working with us:

Wellbeing & Personal Development

• Access to our Employee Assistance Program for you and your loved ones
• 9,000+ courses on our Learning & Development platform
• One paid volunteer day per year
• Weekly Wednesday massages by professional masseuses

Office Perks & Environment

• In-house baristas serving free coffee, tea, fresh juices, and smoothies
• Daily catered breakfast and regular company-wide events
• Snack walls and drink fridges on every floor
• Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator

Team Connection & Rewards

• Team budgets for lunches and activities to celebrate achievements
• Social sports teams and participation in Corporate Games
• Easygo branded swag
• Birthday and work anniversary gift vouchers, plus a chance to win prizes 

Events & Experiences

• Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1
• Office visits from big-name streamers
• Meet Ambassadors like Alex Pereira, Israel Adesanya
• Ballots for exclusive tickets to sporting and music events

We believe that the unique contributions of everyone at Easygo (and KICK) are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. 

We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world.

We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here.

Come as you are. Be part of something bigger. Click play on your career today.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

As a Reseller & Channel Partnerships Manager at Square, you will be responsible for developing, deploying, and managing partnerships that enrich our products and strengthen our go-to-market motions to acquire sellers. This includes working closely with cross-functional teams, like our Product, Marketing, Sales, Finance, and Legal teams, to develop and drive a high-impact partnerships strategy.

This is a critical role on the Partnerships team. We are looking for an experienced partnerships operator with a track record of leading complex channel partnerships end-to-end, strong business, product acumen, the ability to work effectively cross-functionally internally and externally, strong communication and interpersonal skills, and a desire to drive significant growth of our business. This position reports to Square's Partnerships Retail Vertical Lead and will support a key vertical and GTM initiatives. 

You Will:

• Collaborate with Product and GTM teams to develop and execute a holistic partner strategy, from partner integrations that enhance Square’s products to channel partners that drive new seller acquisition 
• Own and execute partnerships end-to-end, from business development to partner launch and management
• Be accountable to KPI’s and business objectives each quarter
• Become an expert on Square's products, the market landscape, and seller needs
• Determine and prioritize the appropriate mix of partner benefits, incentives, and co-marketing + sales opportunities necessary to secure a lucrative partnership deal
• Operate autonomously, being both a proactive executor and strategic thinker
• Lead cross-functional initiatives with internal and external teams
• Advocate for your partners while balancing Square’s goals

Qualifications

• 5+ years of professional experience in the technology sector, including 3+ years in partnerships at a technology company. Experience with API integrations and/or channel partnerships is required.
• Proven ability to negotiate, sign, launch, and manage partnerships from tactical, mid-size opportunities to complex, strategic partners
• Experience growing and distributing new products with partners via compelling economic incentives and close collaboration with internal and external sales and marketing teams
• Highly entrepreneurial, proactive, and comfortable working in a fast-paced, highly-matrixed environment with the ability to thrive under minimal guidance
• Proven track record of working cross-functionally with various teams, managing initiatives at scale, and delivering results
• Experience building and managing relationships with senior business leaders, both internally and externally
• Able to think and communicate creatively, thoughtfully, and with diverse technical and non-technical groups, spanning all organizational levels

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Reseller Channel Partnerships team is responsible for defining, establishing, and scaling Square’s growth via channel distribution partners. Reporting to the Head of Reseller Channel Partnerships, we are looking for an experienced business development manager to define and execute Square’s partnership strategy with the Global Reseller Community. We view Resellers as a significant, untapped distribution channel for Square, and are looking for someone with the track record and relationships in this space to define and execute our approach. This is a highly visible position, with regular exposure to company leadership.

You will:

• Hunt! Recruiting Resellers is the number one focus of the role
• Focus on driving distribution of Square’s products through the Global Reseller Community.
• Lead all aspects of deal execution with independence and autonomy: identifying and prioritizing targets, meeting with prospects, business case development, deal structuring, negotiating terms and contracts, closing/signing, and partnership launch
• Partner with internal teams, spanning Product Management, Marketing, Finance, Sales, Legal, and more
• Be accountable for the business results of your partnerships

You have: 

• 8+ years of experience in signing, launching, and growing distribution partnerships with ISO’, ISV’s and VAR’s that have resulted in measurable new customer acquisition and revenue growth
• Deep understanding of the Global Reseller landscape, market dynamics, and key issues
• Strong analytical skills with ability to demonstrate return on investment for partner initiatives
• Excellent project management skills and ability to lead cross-functional, global initiatives
• Strategic thinking with ability to identify and capitalize on new growth opportunities
• Outstanding communication and stakeholder management skills

Preferred Qualifications

• Background in fintech or payments industry
• MBA or equivalent advanced degree

Your Impact
As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, fostering long-term strategic partnerships. You will provide technical expertise, project management, and customer advocacy to ensure stakeholders achieve operational goals using Axon’s products. Collaborating with cross-functional teams, you will offer valuable insights into customer needs and challenges, influencing internal product roadmaps and projects. Wearing multiple hats—from consultant to product expert to project manager—you will help customers optimize their daily workflows.

You will play a crucial role in ensuring Axon’s solutions align with key customer requirements while providing exemplary technical support and customer service. Your expertise and commitment will directly contribute to Axon’s mission of protecting life and enabling transparency through innovative technology.

What You’ll Do
Location: Melbourne, Australia (On-site minimum 3 days per week)
Travel Expectations: 20%
Reports to: Service Delivery Manager, Australia & New Zealand

• Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system.
• Serve as the primary technical liaison between Axon and the customers.
• Participate in operational and technical meetings, ensuring effective communication and collaboration.
• Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team.
• Provide field support, including setup and configuration of Axon hardware such as TASER and BWC docking stations.
• Assist the customer in inventory management of Axon devices
• Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary.
• Ensure Service Level Requirements (SLRs) and contractual obligations are met.
• Assist the Program Manager customer and/or professional services team by providing requested materials, information, and Voice of Customer (VOC) documentation. Communicate customer feedback across Axon teams and collaborate to drive product improvements.
• Identify and escalate risks to facilitate internal and executive collaboration.
• Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption.
• Support monthly invoicing by ensuring reliable billing counts and maintaining Salesforce records.
• Facilitate training and knowledge transfer for customer integrations (APIs, workflows, auto-tagging, etc.).
• Assist in customer security assessments and vendor refresh assessments for major architectural changes.
• Maintain knowledge of the customer’s technical landscape, including infrastructure, policies, and procurement processes.
• Maintain and administer deployment records, including shipment tracking and RMA’s.
• Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension.

What You Bring

• Australian Citizenship (required for working with sensitive government data; must pass security clearance).
• 5+ years of IT experience in a support or deployment role.
• Experience working with law enforcement and/or government entities.
• Proven track record of managing customer relationships and technical projects successfully.
• Ability to work autonomously to meet objectives with minimal oversight.
• Robust IT background, with expertise in:
• Software image creation and maintenance.
• Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies.
• Microsoft Server & Client operating systems, Microsoft SQL Server, Active Directory, Azure (Entra ID).
• Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls).
• API integrations and SAAS applications.
• Solid ability to tailor technical discussions to varied audiences.