At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.
Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.
Sony Music Entertainment is a member of the Sony family of global companies.
The Customer Service Representative – Physical Sales role at Sony Music Entertainment Australia will support the physical sales function of Sony Music product.
We are looking for a knowledgeable, self-motivated and organized music sales professional to support our physical sales strategy. The ideal candidate preferably has a strong understanding of what drives successful new release and catalog physical marketing campaigns via previous label and/or distribution experience.
You will be responsible for day-to-day administrative support to the Director of Sales.
NOTE: This role is a 12-month Maximum term contract position, part-time 3 days a week (or equivalent). Monday is mandatory; other 2 days are negotiable.
What you'll do:
- Compile and track necessary logistical information for new product/program launches (SKUs, product titles, product descriptions, imagery, etc.).
- Cultivate and maintain strong relationships with independent retail partners.
- Manage order processing and coordinate with the warehouse to oversee inventory allocation, packing, and shipping.
- Support stock forecasting, inventory levels, and supply chain logistics to ensure timely distribution.
- Oversee artists tour stock management, process orders and ensure adequate inventory levels for touring events.
- Coordinate and execute mail-outs.
- Provide support for artist in-store events, ensuring smooth execution.
- Reporting - Generate pre-order, sales, and inventory reports
- Any other ad-hoc tasks as directed.
Who you are:
- Label and/or distribution experience in physical retail sales preferred.
- Knowledge of physical retail outlets.
- Strong organizational skills with the ability to multi-task, attention to detail, and a commitment to follow-through.
- Strong computer skills, including Microsoft Office, Excel, PowerPoint, and SharePoint.
- Position is relationship focused, requiring excellent internal and external communication skills and professional diplomacy.
- Needs to be a self-starter with the ability to adapt to a rapidly changing business environment and evolving workload. Must be flexible.
- Strong passion for and knowledge of music.
What we give you:
- You join a global community with the opportunity to channel your passion every day.
- Investment in your professional growth and development enabling you to thrive in our vibrant community
- The space to accelerate progress, positively disrupt and create what happens next. We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.
- We provide an excellent range of benefits like private health benefits, life insurances, inclusive paid parental leave, emergency back-up childcare, LinkedIn Learning, Novated car leasing options plus loads of industry discounts & perks!
Equal Opportunities
As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.
We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.
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