Location: Melbourne. Travel 80%.

The Field Robotics Engineers (FRE) are Carbon Robotics boots on the ground, working directly with the customer providing technical hands-on support. As the point of contact, with the support of the teams at headquarters you’ll work to resolve in-the-field machines issues. The FRE position will also support the sales and CSM teams with scheduled demos and site visits.

Duties & Responsibilities:

• Deliver efficient field support to customers using Carbon Robotics equipment to include verifying machines operating at peak efficiency by proper calibration, monitoring, and regular preventive maintenance service that will be performed in both indoor and outdoor environments. 
• Demonstrate how to properly operate Carbon Robotics equipment.
• Quickly respond to customer concerns and identify the issue(s), in collaboration with other Carbon Robotics departments/teams. 
• Willingness to travel to customer locations is expected to be greater than 50% of the time in peak seasons.
• Keeps up to date record of service tickets for work performed.
• Exercise safe working practices and procedures at all times.
• Participate in the rotation of weekend on-call duties and after-hours phone support.
• Demonstrates work cleanliness.
• Maintain all company property, including service truck, tools, laptop, Ipad, and safety equipment in good working condition.
• Build strong cross-functional relationships with customers and teams within Carbon Robotics.
• Attend in person or virtual FRE related meetings with other service team members to stay current with the Carbon Robotics Ops team agendas. 
• Support demonstration and  implementation activities.
• Collect and upload data to assist with model labeling.
• Attend online or in person refresher training classes to promote continuous improvement of technical and non-technical skillsets.
• In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.

Ideal Knowledge, Skills, and Abilities:

• Ability to diagnose problems with equipment or machinery 
• Strong mechanical and electrical aptitude with the ability to troubleshoot mechanical and electrical problems
• Ability to remain calm, composed, and articulate when dealing with difficult customer situations
• Excellent relationship management, customer service, and communication skills
• Desire for solving customer issues and advocating for their success in a fast-paced and unstructured environment
• Ability to lift up to 55 pounds
• Trailer towing experience preferred but not required
• Valid driver’s license required
• Verbal and Written English literacy required and bilingual requirements are regionally preferred.