We are looking for a Senior MuleSoft Developer with 3–4 years of hands-on experience to design, develop and maintain scalable integration solutions. The ideal candidate will have strong experience with MuleSoft Anypoint Platform, API-led connectivity and enterprise system integrations, working closely with cross-functional teams to deliver reliable and high-quality integration solutions.

Key Responsibilities

• Design, develop, and maintain integrations using MuleSoft Anypoint Platform.
• Implement API-led connectivity following best practices (System, Process, and Experience APIs).
• Develop and maintain RESTful APIs and integrations between enterprise systems (e.g., Salesforce, NetSuite, ERP, third-party platforms).
• Build and manage data transformations using DataWeave.
• Participate in integration design discussions, technical reviews, and architecture decisions.
• Troubleshoot, debug, and resolve integration issues across environments.
• Support deployments across DEV, QA/UAT, and PROD environments.
• Collaborate closely with Salesforce, backend and business teams to gather and clarify requirements.
• Ensure integrations meet performance, security, and scalability standards.
• Document integration designs, configurations, and operational procedures.

Required Technical Skills (Must Have)

• 3–4 years of experience developing integrations using MuleSoft Anypoint Platform.
• Strong knowledge of:
  • Mule 4
  • DataWeave 2.x
  • RESTful APIs
  • API-led connectivity architecture
• Hands-on experience with:
  • Anypoint Studio
  • Anypoint Exchange
  • Runtime Manager
  • API Manager
• Experience integrating with Salesforce and other enterprise systems.
• Solid understanding of HTTP, JSON, XML, OAuth, and security concepts.
• Experience with error handling, logging, and monitoring best practices.
• Familiarity with CI/CD pipelines and version control systems (Git).
• Experience working in Agile/Scrum environments.

Desired / Nice-to-Have Skills

• Experience integrating with NetSuite, ERPs, or financial systems.
• Knowledge of Boomi, Azure Integration Services, or other iPaaS tools.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Familiarity with DevOps tools (Jenkins, GitHub Actions, Gearset, etc.).
• MuleSoft certifications (Developer Level 1 or higher).
• Experience with event-driven architectures and messaging systems.

Soft Skills

• Strong communication skills, able to explain technical concepts clearly to both technical and non-technical stakeholders.
• Excellent problem-solving and analytical thinking.
• Ability to work independently and take ownership of integrations.
• Strong collaboration skills and experience working with distributed teams.
• Proactive mindset with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to learn and adapt to new technologies and business needs.

What We Offer

• Opportunity to work on enterprise-scale integrations.
• Collaborative and supportive team environment.
• Exposure to modern integration architectures and best practices.
• Professional growth and learning opportunities.

Key Responsibilities:

• Design and development of Salesforce solutions, ensuring they meet business requirements and technical standards.
• Collaborate with stakeholders to gather and analyze requirements for Salesforce implementations.
• Architect and build scalable, high-performing solutions using Salesforce technologies (Apex, Visualforce, Lightning, etc.).
• Perform integration of Salesforce with other internal and external systems.
• Develop and maintain Salesforce architecture, design documentation and solutions allow for high performance and reliability.
• Assist with enhancing platform efficiency, including user experience improvements, performance optimization, and system upgrades.
•   Follow coding standards and best practices across the team, including code reviews and ensuring efficient, reusable, and scalable code.
• Follow Salesforce development lifecycle tools and processes, such as DevOps, CI/CD, version control, and automated testing
• Customize Salesforce solutions using point-and-click tools as well as programmatic development (Apex, Triggers, SOQL).
• Configure standard and custom objects, fields, workflows, validation rules, and approval processes.
• Troubleshoot and resolve Salesforce-related issues, providing timely support to internal teams.
• Stay up to date with Salesforce releases, features, and best practices to drive continuous improvement in the organization’s Salesforce environment.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3+ years of experience in Salesforce development, customization & implementation including Apex, Visualforce, Lightning, LWC, SOQL, SOSL, Triggers, & Flows.
• Experience with Salesforce technologies, including Apex, Visualforce, Lightning Components, and Salesforce APIs.
• Experience with SOAP and REST web services.
• Experience working with Salesforce Sales Cloud, Service Cloud, & CPQ Cloud.
• Understanding of Salesforce architecture and best practices.
• Experience on Salesforce projects, architecture design, and system integrations.
• Experience with Salesforce integration tools and middleware platforms.
• Excellent problem-solving skills and the ability to work in a fast-paced environment.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Preferred Qualifications:

• Additional Certifications Considered:
  • Salesforce Java Script Developer I,
  • Salesforce CPQ, Sales, or Service
  • Salesforce Platform Developer I
• Experience with agile methodologies and project management tools like Jira.
• Experience with DevOps practices and CI/CD pipelines.
• Familiarity with data integration and ETL tools.

Linqia is the leader in the influencer marketing industry. We’re a growing tech start-up, having experienced 100% year-over-year growth and break-even. At Linqia, we partner with the world’s largest brands including Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of influencer marketing.

We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.

SOFTWARE AND INFRASTRUCTURE DEVOPS ENGINEER

Experience level  3+ YoE supporting production saas in AWS 

Location Anywhere in LATAM preferably in Colombia

Employment type Full‑time contract

ABOUT THE ROLE

Build out  a cloud‑native team that owns the entire software delivery life cycle on Amazon Web Services. You will combine deep Kubernetes expertise with Python and shell scripting to automate, monitor, and continuously improve the Linqia platform while driving FinOps practices to keep our cloud footprint efficient. Work in a GitOps culture where every change is delivered through pull requests and rolled out by automated pipelines.

WHAT YOU WILL DO

• Design, maintain, and evolve our AWS account structure, VPC networking, IAM policies, security boundaries, and cost‑management controls using Terraform and the AWS console
• Maintain secure networking layers with AWS load balancers, ingress controllers, service‑mesh policies, network policies, and zero‑trust principles
• Operate and harden production‑grade Kubernetes clusters on AWS EKS, including upgrades, service mesh, policy management, and multi‑cluster architectures driven by Argo CD
• Build reusable infrastructure‑as‑code modules with Terraform that provision cloud resources in minutes while enforcing tagging standards and least‑privilege access
• Create self‑service CI/CD pipelines in Jenkins and GitHub Actions for fast, safe releases with automated testing and promotion across environments
• Deliver real‑time observability with Datadog, Prometheus, Grafana, CloudWatch, and OpenTelemetry, and use these tools to assist in solving production bugs and issues
• Administer and maintain purpose-built Linux VMs via configuration management tools like Puppet, Ansible, or Chef
• Deploy, scale, and maintain databases on AWS (Aurora, PostgreSQL, MySQL, OpenSearch, etc.), maintaining high database performance/uptime, optimizing tables and datasets, and ensuring disaster recovery protocols are in place.  
• Support developers by maintaining Podman‑based local dev boxes and Kubernetes staging environments that mirror production, ensuring smooth hand‑off from local code to cloud‑native deployments
• Implement FinOps practices: track and forecast AWS spend, enforce cost‑allocation tagging, identify rightsizing opportunities, manage Savings Plans or Reserved Instances, and build cost‑optimisation dashboards for engineering and finance stakeholders
• Write automation utilities and command‑line tools in Python and craft shell scripts that glue components and workflows together
• Champion reliability through incident reviews, capacity planning, game days, chaos testing, and service‑level objective tracking
• Collaborate in Agile rituals, plan sprints, refine backlog tickets, and pair with peers to spread DevOps and FinOps best practices

WHAT YOU BRING

• Bachelor degree in Computer Science or equivalent practical experience
• three plus years working with cloud infrastructure or platform engineering focused on AWS
• Deep hands‑on experience with Kubernetes, preferably EKS, covering upgrades, networking, storage, RBAC, and custom resources
• Proficiency in Python and Bash or Zsh scripting
• Strong understanding of core AWS services EC2, VPC, IAM, ALB, S3, RDS, CloudFormation, and CloudWatch
• Demonstrated experience applying FinOps principles: cost monitoring, forecasting, and optimisation on AWS
• Solid experience with Docker and container runtimes, with emphasis on Podman for local development environments
• Hands‑on practice with configuration‑management tools such as Ansible or Puppet and infrastructure‑as‑code with Terraform
• Proven use of Datadog for metrics, logs, and APM, plus familiarity with Prometheus and Grafana dashboards
• Comfortable with Git‑based workflows, feature branching, and pull‑request reviews
• Strong SQL skills and a deep understanding of relational database internals
• Competent in Linux administration, process troubleshooting, and performance tuning
• Practical knowledge of TCP/IP, HTTP, TLS, DNS, and common networking tools
• Clear communication skills and an ability to translate complex technical topics to diverse audiences
• Familiarity with Scrum or Kanban and a continuous‑improvement mindset

EXTRA CREDIT

• AWS certifications such as Solutions Architect, DevOps Engineer, or FinOps Practitioner
• Experience with AWS security tooling GuardDuty, Security Hub, IAM Access Analyzer, and KMS
• Building data pipelines with Apache Spark, Flink, or similar frameworks
• Implementing event‑driven architectures with Kafka Streams or KSQL
• Applying SRE practices such as error budgets and service‑level dashboards
• Exposure to machine‑learning workflows, ModelOps, or MLOps in production

_{This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.}

_{Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.}

Kaseya is seeking a skilled and customer-focused Technical Support Engineer to join our Global Support Organization, supporting Datto EDR and Antivirus (AV) solutions. This role is responsible for delivering world-class technical assistance to partners and customers by troubleshooting endpoint detection, threat actioning, and antivirus-related issues in dynamic IT environments

We are looking for a professional who has hands-on experience supporting EDR solutions (preferably Datto EDR), including agent deployment and lifecycle management, health and communication troubleshooting, and alert investigation. Strong understanding of AV, AM, EDR, and MDR concepts, and how Datto EDR differs from traditional antivirus. Proven ability to analyze malware, ransomware, and suspicious behavior alerts, distinguish true vs. false positives, manage endpoint isolation and recovery, resolve policy or firewall conflicts, and validate ransomware rollback and recovery outcomes.

The ideal candidate combines strong endpoint security knowledge with excellent communication skills and a passion for helping customers succeed.

Key Responsibilities

• Provide second/ third level technical support for Datto EDR and AV solutions via phone, chat, and ticketing systems to our partners across the globe
• Troubleshoot endpoint detection, antivirus protection, policy configuration, agent deployment, and remediation workflows
• Investigate security alerts, behavioral detections, and threat events to assist customers in resolving incidents
• Analyze logs, diagnostic outputs, and system behavior to identify root cause
• Collaborate with Support leadership, Engineering, Product, and Security teams to escalate and resolve complex issues, volume drivers, and product improvement opportunities
• Document troubleshooting steps, solutions, and knowledge base articles
• Assist customers with best practices for endpoint security configuration and optimization
• Participate in on-call rotations as required

Required Qualifications

• 5+ years of experience in technical support and cybersecurity support (if combined, at least 2 years of cybersecurity support experience)
• Hands-on experience with endpoint security, EDR, or antivirus platforms
• Strong understanding of:
  • Windows operating systems (desktop and server)
  • Networking fundamentals - Familiarity with networking protocols, security configurations, firewalls, and system administration
  • Cybersecurity principles – Ransomware and Malware behavior and remediation techniques
  • Modern threat landscape
  • Fundamentals of Endpoint Security
  • Endpoint Detection and Response
• Experience analyzing system logs and security alerts
• Familiarity with scripting (PowerShell preferred) for troubleshooting and automation
• Excellent written and verbal communication skills
• Ability to manage multiple cases in a fast-paced, global support environment
• CompTIA A+ or CompTIA Security+ certifications. (Security+ preferred)
• Excellent problem-solving skills, with the ability to analyze complex technical problems and provide effective solutions.
• Experience with remote support tools and methodologies.

Preferred Qualifications

• Experience with Endpoint Detection and Response, Antiviruses, Firewalls, Policies and Exclusions
• MSP (Managed Service Provider) experience
• Security certifications (Security+, CySA+, CEH, or similar)
• Experience with SOC workflows
• Experience with OpenSearch, Kibana, Splunk, Grafana, Wireshark
• Understanding performance indicators of the operating system
• Knowledge of macOS endpoint security (a plus)

Key Competencies

• Customer-first mindset
• Analytical problem-solving skills
• Strong documentation habits
• Ability to explain technical concepts clearly to non-technical stakeholders
• Team collaboration across global regions
• Ability to multi-task in a fast-paced environment

What Success Looks Like

• Meet and/ or exceed support KPI targets as defined by support leadership
• Accurate, thorough case documentation
• Efficient resolution of endpoint security incidents
• Proactive identification of product or documentation gaps
• Trusted technical advisor to partners and customers

#IND525

What we are Looking for: 

A passionate team player who loves challenges and is technically minded. Ideal candidates will have strong customer service experience and excellent communication skills and have experience support business level end users and applications. The role will also have a working knowledge of desktop support, Microsoft domain environments, Google Suite, Windows OS, Microsoft Office, and be able to demonstrate high level critical thinking/problem solving skills while quickly deepening expertise in these areas.

Required Skills: Proven experience as a Help Desk technician or other customer support role. Tech savvy with working knowledge of Microsoft domain environments, Windows OS, MAC OS, Google Suite, Basic Networking Fundamentals, Exchange Admin, and Microsoft Office. Must have creative problem-solving skills with a willingness to speak up and ask questions. Must be proficient in Active Directory, working knowledge of general IT infrastructure, Networking, Patch Management, Virtualization, and VPN basics. Internal process and procedure workflows.

This position is 100% in-office at our brand-new location in Medellin, Colombia.

WHAT YOU’LL DO:

A Kaseya Help Desk Analyst should have strong and proven customer service experience. The role will build and expand upon our professional and quality technical support service provided to end customers of varying technical backgrounds and ensure clients' satisfaction by meeting or exceeding customer Service Level Agreement expectations. A successful candidate is expected to maintain a professional, courteous, and customer-focused attitude while supporting customers.

You will be handling technical support requests from end users and IT professionals alike, adapting your responses to the technical ability of your audience. You will rely on your skills and professional knowledge to respond to, and diagnoses incidents through discussions with users.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Perform incident triage and escalate or resolve based upon incident scope.

· Build ongoing relationships with customers.

· Answer incoming support inquiries via various channels (chat, phone, email, etc.)

· Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets.

· Assist in interdepartmental projects to ensure target deliverables are met.

· Develop a strong understanding of Internal and customer requirements and processes.

· Improve, evolve, maintain, and follow documented runbooks.

· Work with leadership to improve skill sets and career development opportunities.

· Keep up to date with knowledge base articles and other technical-related documentation.

· Manage multiple tasks in a fast-paced environment with competing priorities.

· Perform all other duties as assigned.

WHAT YOU’LL BRING:

· Associates degree in Information Technology preferred or equivalent experience. May be substituted by 2 or more years of experience in a Help Desk/Call Center environment.

· 2 to 3 years of experience supporting End Users in office environments as a Service/Help Desk, Desktop Support Engineer or Support Center Agent preferred.

· Driven by learning new things and the ability to thrive in an environment filled with technology. opportunity.

· IT Certifications (CompTIA, Microsoft, HDI, Apple, ITIL) preferred.

· Excellent written and spoken communication, motivated, and organized.

· You have a great customer-oriented attitude and are motivated, coachable, and competitive, and want a successful career in the IT space.

· Must be able to work in a fast-paced environment.

· Must pay attention to detail.

YOUR REWARD:

Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion in an exciting career in tech!

Our benefits package includes:

· 100% Health premiums covered for employees (Medical, Dental, Vision)

· Company paid Life and disability insurance.

· HSA Account contribution up to $2,000

· 401k with match

· Paid Holidays and generous PTO.

· Fun and exciting work environment

Kaseya is looking for an experienced, trilingual Solutions Engineer to join our rapidly growing Medellín hub. In this role, you will be a technical leader supporting the Sales team across both the LATAM and North American (NAM) markets. You will focus on delivering compelling technical demonstrations and guiding prospective customers through the value of the Kaseya "IT Complete" technology stack.

As a key member of the pre-sales organization, you will partner closely with Account Executives to understand complex customer challenges and position Kaseya’s solutions through technical discovery, solution design, and deep-dive demonstrations. While this role supports the broader platform, experience with PSA (Professional Services Automation) or RMM (Remote Monitoring and Management) solutions is highly beneficial.

Most customer engagement occurs through virtual platforms like Zoom and Microsoft Teams, though there are opportunities for travel within the LATAM and NAM regions for industry events and key customer meetings.

Key Responsibilities

• Demonstrate Value: Design, prepare, and deliver high-impact technical demonstrations showcasing the Kaseya technology platform.
• Strategic Partnership: Partner with Sales Executives to identify specific customer pain points and engineer tailored technical solutions.
• Full Pre-Sales Lifecycle: Support the process from initial discovery and product demos to proof-of-concept (POC) coordination and technical validation.
• Technical Advocacy: Confidently address technical objections and solution architecture questions throughout the sales process.
• Validation: Work directly with customers to evaluate solutions and ensure successful technical validation during POC phases.
• Documentation: Support the creation of technical responses for RFI/RFP submissions, proposals, and solution documentation.
• Product Expertise: Maintain expert-level knowledge across the Kaseya portfolio, including automation, security, backup, and endpoint management.
• Internal Feedback: Act as the "voice of the customer" by providing field feedback to product and engineering teams to influence future strategy.

Ideal Candidate

• Trilingual Expertise: Fluency in English, Spanish, and Portuguese is required to effectively support our diverse customer base across NAM and LATAM.
• Proven Experience: Demonstrated background in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role.
• Communication Master: Proven ability to demonstrate technical products and clearly articulate value to both technical (IT Admins) and business (CTO/CEO) stakeholders.
• Domain Knowledge: Familiarity with the MSP (Managed Service Provider) ecosystem, including tools such as PSA, RMM, security, and backup platforms.
• OS Proficiency: Strong experience working in Windows environments, with a functional understanding of macOS and Linux.
• Mindset: Curious, proactive, and passionate about learning new technologies and solving complex customer challenges.
• Location: Must be able to work fully in-office at our Medellín location.

Kaseya is seeking a skilled and customer-focused Technical Support Engineer to join our Global Support Organization, supporting Datto EDR and Antivirus (AV) solutions. This role is responsible for delivering world-class technical assistance to partners and customers by troubleshooting endpoint detection, threat actioning, and antivirus-related issues in dynamic IT environments

We are looking for a professional who has hands-on experience supporting EDR solutions (preferably Datto EDR), including agent deployment and lifecycle management, health and communication troubleshooting, and alert investigation. Strong understanding of AV, AM, EDR, and MDR concepts, and how Datto EDR differs from traditional antivirus. Proven ability to analyze malware, ransomware, and suspicious behavior alerts, distinguish true vs. false positives, manage endpoint isolation and recovery, resolve policy or firewall conflicts, and validate ransomware rollback and recovery outcomes.

The ideal candidate combines strong endpoint security knowledge with excellent communication skills and a passion for helping customers succeed.

Key Responsibilities

• Provide second/ third level technical support for Datto EDR and AV solutions via phone, chat, and ticketing systems to our partners across the globe
• Troubleshoot endpoint detection, antivirus protection, policy configuration, agent deployment, and remediation workflows
• Investigate security alerts, behavioral detections, and threat events to assist customers in resolving incidents
• Analyze logs, diagnostic outputs, and system behavior to identify root cause
• Collaborate with Support leadership, Engineering, Product, and Security teams to escalate and resolve complex issues, volume drivers, and product improvement opportunities
• Document troubleshooting steps, solutions, and knowledge base articles
• Assist customers with best practices for endpoint security configuration and optimization
• Participate in on-call rotations as required

Required Qualifications

• 5+ years of experience in technical support and cybersecurity support (if combined, at least 2 years of cybersecurity support experience)
• Hands-on experience with endpoint security, EDR, or antivirus platforms
• Strong understanding of:
  • Windows operating systems (desktop and server)
  • Networking fundamentals - Familiarity with networking protocols, security configurations, firewalls, and system administration
  • Cybersecurity principles – Ransomware and Malware behavior and remediation techniques
  • Modern threat landscape
  • Fundamentals of Endpoint Security
  • Endpoint Detection and Response
• Experience analyzing system logs and security alerts
• Familiarity with scripting (PowerShell preferred) for troubleshooting and automation
• Excellent written and verbal communication skills
• Ability to manage multiple cases in a fast-paced, global support environment
• CompTIA A+ or CompTIA Security+ certifications. (Security+ preferred)
• Excellent problem-solving skills, with the ability to analyze complex technical problems and provide effective solutions.
• Experience with remote support tools and methodologies.

Preferred Qualifications

• Experience with Endpoint Detection and Response, Antiviruses, Firewalls, Policies and Exclusions
• MSP (Managed Service Provider) experience
• Security certifications (Security+, CySA+, CEH, or similar)
• Experience with SOC workflows
• Experience with OpenSearch, Kibana, Splunk, Grafana, Wireshark
• Understanding performance indicators of the operating system
• Knowledge of macOS endpoint security (a plus)

Key Competencies

• Customer-first mindset
• Analytical problem-solving skills
• Strong documentation habits
• Ability to explain technical concepts clearly to non-technical stakeholders
• Team collaboration across global regions
• Ability to multi-task in a fast-paced environment

What Success Looks Like

• Meet and/ or exceed support KPI targets as defined by support leadership
• Accurate, thorough case documentation
• Efficient resolution of endpoint security incidents
• Proactive identification of product or documentation gaps
• Trusted technical advisor to partners and customers

#IND525

Linqia is the leader in the influencer marketing industry. We’re a growing tech start-up, having experienced 100% year-over-year growth and break-even. At Linqia, we partner with the world’s largest brands including Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of influencer marketing.

We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.

SOFTWARE AND INFRASTRUCTURE DEVOPS ENGINEER

Experience level  3+ YoE supporting production saas in AWS 

Location Anywhere in LATAM preferably in Colombia

Employment type Full‑time contract

ABOUT THE ROLE

Build out  a cloud‑native team that owns the entire software delivery life cycle on Amazon Web Services. You will combine deep Kubernetes expertise with Python and shell scripting to automate, monitor, and continuously improve the Linqia platform while driving FinOps practices to keep our cloud footprint efficient. Work in a GitOps culture where every change is delivered through pull requests and rolled out by automated pipelines.

WHAT YOU WILL DO

• Design, maintain, and evolve our AWS account structure, VPC networking, IAM policies, security boundaries, and cost‑management controls using Terraform and the AWS console
• Maintain secure networking layers with AWS load balancers, ingress controllers, service‑mesh policies, network policies, and zero‑trust principles
• Operate and harden production‑grade Kubernetes clusters on AWS EKS, including upgrades, service mesh, policy management, and multi‑cluster architectures driven by Argo CD
• Build reusable infrastructure‑as‑code modules with Terraform that provision cloud resources in minutes while enforcing tagging standards and least‑privilege access
• Create self‑service CI/CD pipelines in Jenkins and GitHub Actions for fast, safe releases with automated testing and promotion across environments
• Deliver real‑time observability with Datadog, Prometheus, Grafana, CloudWatch, and OpenTelemetry, and use these tools to assist in solving production bugs and issues
• Administer and maintain purpose-built Linux VMs via configuration management tools like Puppet, Ansible, or Chef
• Deploy, scale, and maintain databases on AWS (Aurora, PostgreSQL, MySQL, OpenSearch, etc.), maintaining high database performance/uptime, optimizing tables and datasets, and ensuring disaster recovery protocols are in place.  
• Support developers by maintaining Podman‑based local dev boxes and Kubernetes staging environments that mirror production, ensuring smooth hand‑off from local code to cloud‑native deployments
• Implement FinOps practices: track and forecast AWS spend, enforce cost‑allocation tagging, identify rightsizing opportunities, manage Savings Plans or Reserved Instances, and build cost‑optimisation dashboards for engineering and finance stakeholders
• Write automation utilities and command‑line tools in Python and craft shell scripts that glue components and workflows together
• Champion reliability through incident reviews, capacity planning, game days, chaos testing, and service‑level objective tracking
• Collaborate in Agile rituals, plan sprints, refine backlog tickets, and pair with peers to spread DevOps and FinOps best practices

WHAT YOU BRING

• Bachelor degree in Computer Science or equivalent practical experience
• three plus years working with cloud infrastructure or platform engineering focused on AWS
• Deep hands‑on experience with Kubernetes, preferably EKS, covering upgrades, networking, storage, RBAC, and custom resources
• Proficiency in Python and Bash or Zsh scripting
• Strong understanding of core AWS services EC2, VPC, IAM, ALB, S3, RDS, CloudFormation, and CloudWatch
• Demonstrated experience applying FinOps principles: cost monitoring, forecasting, and optimisation on AWS
• Solid experience with Docker and container runtimes, with emphasis on Podman for local development environments
• Hands‑on practice with configuration‑management tools such as Ansible or Puppet and infrastructure‑as‑code with Terraform
• Proven use of Datadog for metrics, logs, and APM, plus familiarity with Prometheus and Grafana dashboards
• Comfortable with Git‑based workflows, feature branching, and pull‑request reviews
• Strong SQL skills and a deep understanding of relational database internals
• Competent in Linux administration, process troubleshooting, and performance tuning
• Practical knowledge of TCP/IP, HTTP, TLS, DNS, and common networking tools
• Clear communication skills and an ability to translate complex technical topics to diverse audiences
• Familiarity with Scrum or Kanban and a continuous‑improvement mindset

EXTRA CREDIT

• AWS certifications such as Solutions Architect, DevOps Engineer, or FinOps Practitioner
• Experience with AWS security tooling GuardDuty, Security Hub, IAM Access Analyzer, and KMS
• Building data pipelines with Apache Spark, Flink, or similar frameworks
• Implementing event‑driven architectures with Kafka Streams or KSQL
• Applying SRE practices such as error budgets and service‑level dashboards
• Exposure to machine‑learning workflows, ModelOps, or MLOps in production

_{This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.}

_{Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.}