Job Summary

The Senior Analyst, Compensation and Analytics is responsible for supporting the design, analysis, and administration of compensation and incentive programs across the organization. This role plays a critical part in ensuring compensation plans are data-driven, competitive, equitable, and aligned with business performance—particularly Annual Recurring Revenue (ARR). The position partners closely with HR, Finance, and Sales to support annual operating planning, compensation forecasting, and performance-based payout analysis, enabling informed decision-making and effective compensation governance.

Roles & Responsibilities

• Perform advanced compensation analyses, including statistical analysis and data mining, to identify trends, risks, and opportunities
• Track, analyze, and report compensation payouts relative to plan performance and ARR attainment
• Develop, maintain, and optimize relational data models to support comprehensive compensation analytics and reporting
• Prepare regular and ad-hoc compensation reports and dashboards using Excel (Power Query, Power Pivot) and Power BI for senior leadership
• Support annual operating planning processes related to sales compensation design and modeling
• Conduct market benchmarking and salary survey analysis to ensure internal compensation remains competitive and market-aligned
• Provide data-driven recommendations on compensation structures, incentive plans, and program enhancements
• Assist in the design, evaluation, and administration of compensation and incentive programs
• Support the development and maintenance of compensation policies, procedures, and governance standards
• Ensure compliance with applicable legal and regulatory requirements and support compensation-related audits
• Partner cross-functionally with HR, Finance, and Sales on budgeting, forecasting, and compensation strategy initiatives
• Develop clear communication materials and support training for managers on compensation programs and changes
• Serve as a subject-matter resource for compensation-related inquiries from employees and managers

Required Qualifications

• Bachelor’s degree in Analytics, Finance, Business Administration, Statistics, or a related field
• Minimum of 3 years of experience in compensation analysis, data analytics, or a related analytical role
• Experience tracking and reporting compensation payouts against performance metrics, including ARR
• Advanced proficiency in Microsoft Excel, including Power Query, Power Pivot, and relational data modeling
• Experience using Power BI or similar visualization tools for executive-level reporting
• Working knowledge of statistical analysis tools (R, Python, SAS) and SQL for large data sets
• Strong understanding of compensation principles, incentive design, and market benchmarking practices
• Ability to analyze complex datasets and translate findings into actionable business recommendations
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously
• High level of integrity and confidentiality when handling sensitive compensation data

Preferred Qualifications

• Experience supporting sales compensation programs and incentive plan design in a SaaS or ARR-driven environment
• Familiarity with HRIS and compensation management systems
• Exposure to compensation audits, policy development, or regulatory compliance activities
• Demonstrated experience supporting cross-functional initiatives with Finance, HR, and Sales leadership
• Strong presentation and communication skills with experience delivering insights to senior stakeholders
• Demonstrated adaptability and willingness to learn new analytical tools and technologies

Location: Medellín Colombia (Hybrid)

So, what’s the role all about? 

 The Lead Software Engineer designs, develops, tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. 

About the team:  

The CX Outbound Engagement Voice Team designs, operates, and evolves the high-scale voice infrastructure behind NiCE outbound engagement. 

Our mission is to power billions of outbound customer calls each year with exceptional reliability and compliance. Leveraging a cloud-native architecture, the team manages high-volume voice delivery through a diverse network of carriers, supporting thousands of concurrent connections and peak call rates that ensure optimal performance. 

Beyond core delivery, the team focuses on integration and innovation — building seamless connections with platforms like cxOne ACD and Cognigy to enable intelligent agent workflows, proactive engagement, and real-time conversational AI. 

How will you make an impact?  

• Work as a member of an agile team to enhance and improve software. 

• Design and present projects to improve current process and overall platform. 

• Code and test projects. 

• Create automation to ensure quality. 

• Deliver high quality, sustainable, maintainable code. 

• Manage time effectively working on one or more concurrent projects. 

• Attend meetings and training as required. 

• Works with system analysts and product management for the successful completion of a project. 

• Lead team and mentors other developers as needed. 

• Provide critical technical capabilities to the team and evangelizes those skills to others. 

• Function as a Technical or Team Lead as needed. 

• Follow established department procedures, policies, and processes. 

• Strengthen engineering practices around observability, documentation, secure coding, and incident response. 

• Use AI-assisted engineering tools responsibly to accelerate delivery, improve documentation, and raise code quality through spec-driven and review-driven workflows. 

Have you got what it takes?  

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required. 

• At least 5+ years’ experience in software development 

• Well established technical problem-solving skills.
• Object-Oriented Programming (OOP)

• 5+ years’ Experience with Java 11+ & SprintBoot or/and .Net
  

• Experience building and maintaining AWS based microservices 

• Excellent communication skills 

• Excellent decision-making skills Working knowledge of unit testing 

• Working knowledge of common design patterns 

• Working knowledge of object-oriented software design 

• Reliable Team Player 

• Desire to work in a fast-paced environment 

• Architect and design solutions that align with technical and business goals. 

• Provide technical leadership to guide the development team in implementing best practices and innovative solutions. 

• Demonstrate ownership by taking responsibility for critical systems and delivering high-quality results. 

• Ensure accountability by meeting deadlines and adhering to project milestones. 

• Mentor team members, fostering growth and enhancing their technical and professional skills. 

• Proactively identify and resolve issues, ensuring the stability and efficiency of systems. 

• Collaborate with stakeholders to gather requirements and ensure project alignment with business objectives. 

• Drive technical improvements by advocating for and implementing process enhancements. 

• Promote a culture of quality, ensuring code reviews, testing, and documentation standards are maintained. 

• Stay updated on industry trends and incorporate modern tools and technologies where appropriate. 

• Coordinate with cross-functional teams to ensure smooth delivery of projects and features. 

• Manage and prioritize tasks effectively to balance team workload and project demands. 

• Comfort using AI coding assistants such as Claude Code and GitHub Copilot with sound engineering judgment, clear specs, strong review practices, and appropriate human accountability. 

 Bonus Experience: 

• Experience with AWS Infrastructure (EC2, ECS, ALBs, etc) 

• Experience maintaining, and working with, AWS Resources (IAM, CloudWatch, etc) 

• Experience with containerized systems and orchestration platforms such as Docker and Kubernetes. 

• Experience with service caching, discovery, secrets management, or distributed system tooling such as Redis, Consul, Vault, or Hazelcast. 

• Experience working with relational databases such as MySQL, PostgreSQL, Oracle, or SQL Server. 

• Experience with Rest/Web Sockets/GRPC 

• Experience with Jira and Confluence 

• Experience with automation/testing tools and frameworks 

• Experience with observability and operational tooling such as Prometheus, Grafana, Otel, Logback, or Logstash. 

• Experience with/knowledge of agile development processes 

• Experience(s) as a technical or team lead or equivalent experience 

• Experience with telecommunications, telephony, media services, SIP, RTP, or ACD-related platforms. 

• Experience with CCAAS 

• Experience working in a CI/CD Environment 

• Experience creating and maintaining pipelines in Jenkins 

• Experience with GitHub Actions  

What are the technologies we use?  

• Java 11+ (including Java 17 and Java 21). 

• Spring Boot, Tomcat, servlets, REST APIs, and OpenAPI-based service development. 

• Gradle for builds and dependency management. 

• JUnit, Mockito, MockServer, Testcontainers, Awaitility, and JMeter for automated testing and quality engineering. 

• SQL and relational databases including MySQL, PostgreSQL, Oracle, and SQL Server. 

• Docker and Kubernetes for containerized delivery. 

• Consul, Vault, and Hazelcast for service discovery, secrets, and distributed runtime capabilities. 

• Prometheus, Grafana, StatsD, Logback, and Logstash for observability and operations. 

• GitHub, GitHub Actions, and Jenkins for source control and CI/CD. 

• Telephony and media platform technologies including SIP/RTP integrations and media server driven services. 

• VS Code and modern developer tooling. 

• AI-assisted engineering workflows using Claude Code, GitHub Copilot, Superpowers-style planning, spec-driven development, and disciplined code review. 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Benefits at NICE Colombia:  

• Work with the most modern technologies. 

• Clear career path supported by different free learning tools. 

• Obtain certifications to advance your career. 

• Collaborate with global work teams. 

• Participate in local and global activities and events. 

• Enjoy the flexibility of hybrid work, combining the best of both worlds. 

• Engage in exciting competitions and contests. 

• Improve your language skills with English support. 

• Secure a permanent employment contract. 

• Benefit from a company legally constituted in Colombia and receive full social benefits 

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

· Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

· Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

· Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

ABOUT THE ROLE: 

The Data Operations manager is responsible for managing the development and maintenance of business intelligence and data quality compliance tools. You must also be comfortable with acting as the subject matter expert in the tools and processes you manage, along with being able to gather knowledge from other SMEs and requirements from key stakeholders. In this role, you will also manage the creation of project plans, prioritization of tasks, and hold all responsible parties to deadlines and deliverables. The Data Operations manager is expected to facilitate the progression of projects through status meetings and act as the intermediary between project teams. You will report to the Associate Director or Director and will provide overviews of project status, progression and roadblocks. This role requires a strong familiarity with all available analytics and technology tools, both syndicated and proprietary.                                                                                        

YOUR IMPACT: 

Business Analysis/Project Management 

• Analyze data and consult with subject matter experts to design and develop business requirements for various tools and processes; Create, gather and write Business and Technical Requirements Documents 

• Act as the subject matter expert for questions/projects relating to data quality, BI tools, business rules; Ensure that best practices are being followed amongst all projects 

• Must familiarize themselves with the full campaign implementation workflow across all functional teams, including campaign set up, launch, testing, reporting and reconciliation 

• Create and manage project timelines and tasks in project management tools; manage the allocation of resources and effort across projects 

• Facilitate communication and progression of tasks through regular status meetings and working sessions; proactively elevate and resolve project roadblocks and issues 

Data Quality/Compliance 

• Manage the investigation and resolution of potential data issues existing within business intelligence tools 

• Proactively identify, propose and generate targeted solutions for data quality issues and operational inefficiencies; must collaborate with cross-functional teams to devise solutions and training plans 

• Track the progress and resolution of data issues, elevating any critical issues to upper management 

• Supervise Senior Associates and Associates to perform data quality assurance and data processing tasks 

Overall 

• Effectively keep track of and manage a high volume of tasks across multiple stakeholders and projects 

• Builds positive relationships with internal teams; effectively communicate roles, responsibilities and expectations 

• Builds positive relationships with vendors and partners 

YOUR QUALIFICATIONS: 

• Bachelors or advanced degree in Statistics, Economics, Business, Math, Computer Science, or Sciences is preferred 

• Minimum 3 years’ experience in data governance processes in a data warehousing, ETL and business intelligence environment 

• 3 years’ experience in media; digital Investment, analytics, or ad operations is preferred 

• 1-2 years’ experience in business analysis 

• Experience and understanding of processes across multiple media channels (digital, search, social, offline, etc.); Experience in handling diverse datasets (paid media, owned, etc.) 

• Strong familiarity with relational database management systems; Experience with SQL, Microsoft Azure a plus 

• Familiarity with project/product management tools like Smartsheets, Azure DevOps/VSTS 

• Familiarity with business intelligence tools such as Tableau, PowerBI, Datorama, DOMO, Looker, GDS 

• Experience with advertising campaign management/buying platforms such as Sizmek, DCM, Moat, DV, IAS, Mediaocean, Media Tools, Nielsen, ComScore, Facebook, Twitter, Pinterest, Snapchat, 4C, Brand Networks, YouTube, Google Ads, Bing, Kenshoo, SA360, DV360, Google Analytics, Adobe Analytics 

• Advanced excel data manipulation skills required; VBA/macros is a plus 

• Familiarity with programming languages/development tools a plus: Python, R, JavaScript, GitHub, etc.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

For Mexico:

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

For Colombia:

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

About the Role

As Senior Analyst, you are accountable for quantifying and measuring the success of our marketing and advertising executions and for delivering quantifiable insights that enable us to innovate the work we deliver at MFG. You will be partnering with Analytics and cross-discipline team members in New York, Chicago, San Francisco and Los Angeles, helping to create continuity between the various teams.

Some of the things we’d like you to do: 

• Everything with marketing data (collection, cleaning, analysis and validation)
• Communicate advertising campaign insights generated by our analysis and share communication best practices internally
• Seek knowledge of other practices in order to understand how to tailor insights and recommendations towards actionability
• Support the wider Analytics team in implementing our measurement tools
• Transform data into visually appealing presentations
• Proactively identify and resolve program & project issues, escalating appropriately
• Stay up to date on our product offerings and how it affects analytics
• Occasional vendor and client communication may be required

A bit about yourself:

• Bachelor's Degree from a top-tier college, 3.0 GPA or equivalent. Degree within Analytics, Technology, Marketing, Advertising or equivalent experience
• At least C1 English language proficiency or equivalent
• 2+ years of experience working in a marketing analytics-based role
• Proficiency in Excel, PowerPoint (Google Workspace a must)
• Exposure to measurement of both Brand and Direct Response marketing campaigns
• Strong project management skills
• Strong verbal and written communication
• Strong attention to detail and ability to manage multiple tasks
• Highly organized and efficient under pressure
• Natural affinity for numbers/data and a passion for playing with data in order to solve problems
• Experience with generative AI tools (Gemini, ChatGPT) a plus
• Experience with programming languages such as R, SQL, and Python a plus

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

About the role

As the Associate Director of Analytics, you will help the Analytics (North America) team be accountable for quantifying and measuring the success of our executions and for delivering insights that enable us to innovate the work we deliver at MFG to our Google client.

The ideal candidate will have a strong background in media agencies working with brand and direct response campaigns, match market test (MMT) design, and experience working with large cross discipline teams. This role is crucial in driving our agency's data-driven decision-making process and ensuring our clients' success.

Importantly, this candidate will help lead and mentor a high-performing analytics team, fostering a culture of excellence, innovation, and continuous improvement for a new hub in Bogota. You will be partnering with team members in New York, Chicago, San Francisco and Los Angeles, and helping to create continuity between the various teams.

Some of the things we’d like you to do:

• Work closely with the regional analytics team in a global capacity, providing guidance, mentorship, and fostering a culture of learning and improvement
• Work closely with other departments to integrate analytics into all aspects of campaign planning, execution, and evaluation
• Be seen as a trusted advisor by our clients for all things analytics related. Collaborate with clients, understanding their unique needs and delivering tailored analytics solutions
• Recruit, manage and mentor Analytics resources, ensuring the efficient flow of work through the team, the timely delivery of high-quality outputs and their continuing development as professionals
• Successfully collaborate with internal as well as external teams for data integrity, reporting, testing, ad-hoc analysis and more
• Lead the design and measurement of brand and/or direct response campaigns, ensuring they meet client objectives
• Develop and implement match market tests (MMT), analyzing results to provide strategic insights and recommendations
• Present complex data and analytics findings in a clear and actionable manner to clients and internal teams
• Lead the creation of clear, robust and thought-provoking analysis reviews and insights

A bit about yourself:

• Bachelor's Degree from a top-tier college, 3.0 GPA or equivalent. Degree within Analytics, Technology or equivalent experience
• 6+ years of experience working in a data-based role, preferably in a media agency
• Experience managing a team and ability to delegate effectively
• Proficiency with programming languages including R, SQL, and Python
• Proficiency in Excel, PowerPoint (Google docs a bonus)
• Expose to measurement of both Direct Response and Brand Awareness campaigns
• Excellent at presenting data in a visually engaging and insightful manner that cuts through the noise
• Strong organizational and project management skills
• Strong understanding of what data points can be collected and analyzed in a digital campaign, and how each data point should be analyzed
• Established and professional communication, presentation, and motivational skills

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

About the Role

As Senior Analyst, you are accountable for quantifying and measuring the success of our marketing and advertising executions and for delivering quantifiable insights that enable us to innovate the work we deliver at MFG. You will be partnering with Analytics and cross-discipline team members in New York, Chicago, San Francisco and Los Angeles, helping to create continuity between the various teams.

Some of the things we’d like you to do: 

• Everything with marketing data (collection, cleaning, analysis and validation)
• Communicate advertising campaign insights generated by our analysis and share communication best practices internally
• Seek knowledge of other practices in order to understand how to tailor insights and recommendations towards actionability
• Support the wider Analytics team in implementing our measurement tools
• Transform data into visually appealing presentations
• Proactively identify and resolve program & project issues, escalating appropriately
• Stay up to date on our product offerings and how it affects analytics
• Occasional vendor and client communication may be required

A bit about yourself:

• Bachelor's Degree from a top-tier college, 3.0 GPA or equivalent. Degree within Analytics, Technology, Marketing, Advertising or equivalent experience
• At least C1 English language proficiency or equivalent
• 2+ years of experience working in a marketing analytics-based role
• Proficiency in Excel, PowerPoint (Google Workspace a bonus)
• Exposure to measurement of both Brand and Direct Response marketing campaigns
• Strong project management skills
• Strong verbal and written communication
• Strong attention to detail and ability to manage multiple tasks
• Highly organized and efficient under pressure
• Natural affinity for numbers/data and a passion for playing with data in order to solve problems
• Experience with generative AI tools (Gemini, ChatGPT) a plus
• Experience with programming languages such as R, SQL, and Python a plus