About VulnCheck

VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. Our platform delivers early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats.

About the Role

VulnCheck is looking for a Revenue Operations Manager to help support the operational engine that powers our go-to-market teams. This role sits at the intersection of Sales, Marketing, Customer Success, and Finance, ensuring that our systems, processes, and data drive predictable, efficient revenue growth. You will play a critical role in owning CRM integrity, optimizing revenue workflows, building reporting infrastructure, and generating actionable insights for leadership. As VulnCheck continues to grow, you’ll help design scalable processes that support pipeline visibility, forecasting accuracy, and operational excellence. This is an opportunity to shape Revenue Operations and make an impact at a fast-growing cybersecurity company. Although this is a 100% remote role, candidates must be located in Greater Boston Massachusetts or Greater Austin Texas region.

What You’ll Do

• Own and optimize Salesforce & Hubspot, data hygiene, and workflow automations
• Build and maintain dashboards and reporting for pipeline health, forecasting, bookings, churn, and expansion
• Partner with Sales &  Marketing to define, measure and analyze KPIs and performance metrics
• Help manage the GTM tech stack (Hubspot, Salesforce, Revenue Hero, Outreach, Clay, Quotapath, GTMBuddy, etc)
• Drive data integrity initiatives and ensure consistent reporting standards

You might be a great fit if you:

• You think like an owner and optimize for company outcomes, not just task completion
• You ask thoughtful “why” questions to understand the full business context before driving change
• You’re highly analytical and comfortable breaking down funnel math, forecasting logic, and revenue drivers
• You turn data into clear recommendations and not just dashboards
• You’re ambitious, growth-oriented, and motivated to expand your impact over time

What You’ll Bring:

• 4+ years of experience in Revenue Operations, Sales Operations, or GTM Systems roles within a B2B SaaS environment
• Hands-on administration experience in Salesforce, including object design, workflow automation, validation rules, reporting, and data governance
• OR Hands-on experience with HubSpot, including lifecycle stages, lead scoring, automation, and marketing-to-sales handoff optimization
• Experience building executive-level dashboards covering pipeline health, conversion rates, forecasting, bookings, and churn/expansion
• Strong working knowledge of SaaS metrics (ARR, ACV, sales velocity, pipeline coverage, NRR, churn)
• Proven ability to design and optimize scalable revenue processes across the full customer lifecycle

Preferred 

• Experience in a high-growth B2B SaaS company
• Experience integrating and optimizing a broader GTM tech stack (enrichment tools, sales engagement platforms, BI tools, etc.)
• Background in cybersecurity or enterprise software

What We Offer

We believe people do their best work when they feel supported, trusted, and valued. VulnCheck offers benefits designed to meet a wide range of needs and lifestyles:

Benefits and Perks

• Competitive salary with employee equity program
• Health, dental, and vision coverage
• Unlimited PTO + All federal holidays observed
• 401(k) program - 100% match on the first 3%, then 50% of the next 3-5% of compensation
• Short and long-term disability coverage
• Remote friendly environment with flexibility
• Expense reimbursement for home internet and phone 
• Ongoing professional development, coaching, and learning resources
• Opportunities for career advancement within a fast-growing team

Why Join Us

Built on over two decades of cybersecurity experience, our team of experts understands the intricacies of vulnerabilities, their exploitation in the wild, and how to leverage this data to build more effective cybersecurity products that produce better outcomes for organizations.

VulnCheck gives organizations a tactical advantage by providing best-in-class exploit & vulnerability intelligence information. We have a sense of duty to protect the critical infrastructure we rely on including medical devices, power grids and telecommunication networks. We were founded in 2021 in Lexington, Massachusetts.

VulnCheck has a transparent, collaborative, and supportive culture - we are looking for people who have a growth mindset, are curious and innovative. Our team is smart, but humble, hardworking, and supportive.

VulnCheck is proud to be an Equal Employer Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. VulnCheck is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.

Role overview

The Corporate Strategy team is seeking a highly analytical, intellectually rigorous, and self-directed Principal Strategy Analyst to help shape the future direction of CarGurus.

This individual will operate as a senior individual contributor within Corporate Strategy, leading high-impact, enterprise-level strategic initiatives alongside Strategy team leadership and serving as a trusted thought partner to senior leadership. The Principal Strategy Analyst will work across functions to define complex business problems, develop structured recommendations, and translate strategic insights into actionable plans that drive measurable outcomes. This person is expected to be an operator and a strategist; someone that understands the implications of the work they drive at all levels.  

In addition to leading critical initiatives, this role serves as an internal strategy consultant - partnering with business leaders across the company to clarify priorities, evaluate trade-offs, and elevate the quality of strategic decision-making. 

This position reports into the Corporate Strategy function and works closely with executive leadership and cross-functional partners across the organization

What You’ll Do

Strategic Initiatives: Lead high-impact, enterprise-level problem solving

• Scope and lead complex strategic initiatives aligned to company-wide priorities with input from strategy team leadership
• Structure ambiguous business questions into clear hypotheses, analytical frameworks, and execution plans
• Develop rigorous business cases, financial models, and scenario analyses to inform investment and resource allocation decisions
• Synthesize insights into executive-ready materials that clearly articulate recommendations, risks, and trade-offs
• Drive initiatives beyond recommendation — partnering with stakeholders to translate strategy into implementation roadmaps

Thought Partnership & Internal Consulting

• Serve as a trusted thought partner to leaders across the organization
• Act as an internal strategy consultant, supporting business units in evaluating growth opportunities, operational trade-offs, and strategic direction
• Lead structured problem-solving sessions with cross-functional teams to align on priorities and unlock progress
• Pressure-test assumptions, challenge conventional thinking, and improve decision quality through analytical rigor and intellectual honesty
• Provide strategic guidance that balances long-term positioning with near-term execution realities

Competitive & Business Intelligence

• Develop a deep understanding of the automotive and marketplace landscape, including competitive dynamics and emerging trends
• Aggregate and synthesize insights from internal data, market research, and external sources
• Deliver clear, actionable insights that inform company strategy and market-level responses
• Support development of perspectives on new business opportunities, adjacencies, and potential investments

Company Strategy

• Partner with senior leadership to support annual and multi-year strategic planning processes
• Evaluate strategic priorities and ensure alignment between corporate resources and long-term objectives
• Contribute to leadership off-sites and key decision forums with structured analysis and clear recommendations
• Support evaluation of inorganic growth opportunities and major investment decisions as needed

Team Development & Analytical Leadership

• Raise the analytical and problem-solving bar across the Corporate Strategy team
• Mentor junior team members on structured thinking, modeling, and executive communication
• Develop reusable frameworks and best practices that improve team efficiency and impact
• Contribute to a collaborative, high-performance culture grounded in rigor, accountability, and trust

What You’ll Bring

• 5–7+ years of relevant professional experience, including strategy consulting, corporate strategy, investment analysis, or equivalent experience
• Remarkably high bias for action in all aspects of your work with a notably low ego 
• Demonstrated ability to independently lead complex, ambiguous strategic initiatives from framing through recommendation and implementation
• Strong business judgment and structured problem-solving capabilities
• Advanced analytical skills and proficiency in Microsoft Excel and PowerPoint
• Exceptional written and verbal communication skills, with the ability to influence senior stakeholders
• Experience working closely with executive leadership and influencing without direct authority
• Ability to manage multiple high-priority initiatives in a fast-paced, evolving environment

Preferred Qualifications

• Experience in marketplaces, technology, automotive, or related industries
• Exposure to M&A, partnerships, or corporate development
• MBA or equivalent advanced degree

About Inizio Ignite:

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Role Overview

The Senior Account Enablement Manager plays a pivotal role in driving operational excellence and strategic alignment across Ignite’s global sales ecosystem. This role leads the Account Enablement team, ensuring consistent, high-quality support for Ignite Sales Executives and Account teams across North America, Europe, and APAC. The Lead will serve as a central coordination point between Sales, vertical delivery teams, and commercial enablement, enabling visibility, structure, and momentum for market-aligned growth initiatives.

What you'll be doing

 Account Enablement

• Lead and manage the Account Enablement team, fostering a culture of excellence, collaboration, and continuous improvement.
• Develop and apply consistent processes and tools to implement strategic account management processes across Ignite (as defined and utilized by Ignite Sales Executive team)
• Align support of account enablement team to Ignite top 10 priority accounts
• Drive best practices across pursuit readiness, lead tracking, account planning, and client relationship visibility.
• Act as the central liaison between Sales Executives, vertical delivery teams, and commercial enablement, ensuring efficient follow-up on pipeline activity and meeting preparation.
• Track client relationships, role/activity movement, and account-level performance against goals, supporting strategic decision-making.

 Support and Facilitation of Account Performance Reviews

• Partner with Business Intelligence and Reporting lead to plan and prepare materials for quarterly business reviews and ongoing account planning discussions
• Provide ongoing research and analysis to provide Sales Executives and Account teams with news and industry insights to better position Ignite for success

CRM Usage & Adoption

• Drive consistent HubSpot adoption across the Account Enablement, Sales Executive, and seller-doer teams by reinforcing required fields, account/pursuit tagging, meeting and activity logging expectations, and the “minimum viable” data needed to run account reviews and forecasting
• Partner with Enterprise CRM/Commercial Ops to translate system changes into practical Ignite workflows (job aids, quick trainings, and in-the-flow guidance) and serve as a point of escalation for user issues that impact account visibility. Resolve in partnership with Ignite point of contact within Commercial Ops team.
• Monitor and improve data quality by flagging recurring gaps (e.g., missing close dates, inconsistent stages, untagged opportunities) and coordinating follow-ups with Sales Execs and seller-doers to improve compliance and accuracy over time (supported by business partner on Commercial Ops team).

BD Process Harmonization

• Standardize account planning and pipeline management routines across accounts by aligning on common definitions, templates, and “ways of working” (e.g., what constitutes a qualified opportunity, stage expectations, and handoff points between Sales and delivery teams).
• Support alignment on key commercial metrics (pipeline, win rate, days-to-sell, average deal size, forecast accuracy, account health indicators) by partnering with Business Intelligence/Reporting to document definitions, reconcile inconsistencies, and drive adoption of a single set of Ignite reporting standards.
• Capture best practices and process improvements across legacy teams and geographies, identifying friction points and recommending pragmatic enhancements that reduce rework, improve speed-to-respond, and strengthen account-level visibility for leadership and Sales.

Region-Specific Growth Team Enablement

• Enable region-specific GTM and account planning activities, providing structure and visibility to market-aligned growth teams, as needed.
• Partner with Client Solutions and Marketing to ensure tools, templates, and processes are pulled through to account focused discussions

What you'll need

• Proven experience in sales operations, account management, or commercial enablement within a global organization.
• Strong leadership and team management skills, with experience leading cross-regional teams.
• Excellent communication and stakeholder engagement abilities.
• Familiarity with CRM tools (e.g., HubSpot, Salesforce) and sales analytics platforms.
• Ability to manage multiple priorities and drive alignment across diverse teams.
• Experience in health and life sciences or consulting preferred.
• Experience in an Inizio Ignite Consulting or similar service delivery role is preferred, to support consistency in client deliverables and alignment with established practices

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Role overview

As a core member of the Data Systems Analysis team, the Associate Business Systems Analyst will support the design, implementation, and ongoing improvement of our data and analytics systems. This role acts as a bridge between business stakeholders and the technical capabilities of our modern data stack, with a growing focus on how we can responsibly apply AI to improve our work. The ideal candidate is eager to learn and explore the new technology in the industry and comfortable working under the guidance of senior analysts and managers to translate business needs into clear, actionable requirements. You will collaborate closely with cross-functional partners across Data, Engineering, and Business teams to document processes, support solution design, and help ensure our systems effectively enable day-to-day operations and strategic decision making.

What you'll do

• Requirements design & analysis: Support requirements gathering sessions with business stakeholders, capturing notes and translating them into clear user stories under the guidance of senior team members. Partner with senior analysts and Technical Product Managers to refine requirements into implementable work items for the engineering team.
• Documentation: Help document current-state and future-state business processes, identifying gaps and pain points. Maintain and update document templates, runbooks, and training materials so that documentation stays current as systems and processes evolve.
• System & data analysis: Assist in analyzing data and system behavior to understand how existing solutions support business processes. Help identify opportunities for process or system improvements, documenting findings and recommendations for review by senior team members.
• Implementation support: Collaborating with engineers, data teams, and product partners to deliver changes that meet documented requirements. Assist with coordination between business stakeholders and technical teams to clarify questions and resolve minor issues.
• AI exploration & enablement: Explore and evaluate AI (ideally build as well) tools and techniques that can improve operational processes, efficiency tracking, and coding workflows for data teams. Prototype small, low-risk AI-assisted workflows and document learnings, limitations, and best practices for the team. Partner with senior analysts and engineers to translate AI opportunities into concrete requirements or proof-of-concept implementations.
• User Acceptance Testing: Help define and document UAT scenarios and test cases based on requirements and business workflows. Coordinate with business stakeholders to schedule UAT, track feedback, and record defects and retest results. 
• Continuous improvement: Support process and documentation clean-up efforts, including template standardization, version control, and knowledge management. Stay up to date on industry concepts and best practices in business analysis and data/analytics and bring relevant ideas back to the team.

What you'll bring

• 1+ year of experience as a Business Analyst, Business Systems Analyst, Data Analyst, or similar role, or relevant internship/project experience.
• A self-starter mindset with strong curiosity and willingness to learn from feedback and mentorship.
• Analytical problem-solving skills and comfort breaking larger problems into smaller, structured questions.
• Ability to navigate ambiguity by asking clarifying questions, documenting assumptions, and escalating risks appropriately.
• Strong written and verbal communication skills, including:
  • Clear meeting notes and action items
  • Well-structured requirements and documentation
  • Ability to explain findings in straightforward business language
• A collaborative working style, with the ability to partner across business, data, and engineering teams and incorporate input from multiple stakeholders.
• Experience or exposure to tools like Snowflake, dbt, and BI platforms
• Experience using related AI tools such as Cursor, Claude, Glean. 
• Strong SQL skills.
• Comfort working in an Agile / scrum environment (e.g., user stories, backlogs, sprints) or a strong desire to learn.
• Business outcome oriented.

ZoomInfo is seeking a Senior Product Manager, Identity to own the intelligence layer that connects digital signals to real-world business outcomes. In this high-impact role, you'll be responsible for the identity resolution engine that de-anonymizes web traffic, links visitors to companies and contacts, and powers products like WebSights and FormComplete.

As a Senior PM, you'll work at the intersection of platform engineering, data science, and customer value creation. You'll drive systematic improvements to visitor-to-person and IP-to-company match rates, integrate new data sources, and ensure identity data flows seamlessly across ZoomInfo's GTM Intelligence Platform. Your work directly impacts how thousands of customers identify, engage, and convert their ideal buyers.

What You'll Do:

• Strategic Leadership

  • Own product strategy and roadmap for identity resolution, defining vision and success metrics that drive measurable improvements in match rates and customer value
  • Identify and prioritize opportunities to enhance identity resolution through new data sources, improved algorithms, and better data quality
  • Evaluate, negotiate, and integrate 3rd party data partnerships that expand identity coverage and accuracy
  • Define and track core metrics including visitor-to-person match rates, IP-to-company accuracy, coverage, latency, and downstream revenue impact
  • Partner with product marketing, sales enablement, and customer success to position identity capabilities and drive adoption

  Execution Excellence

  • Deliver measurable improvements to identity resolution performance through rigorous prioritization, rapid experimentation, and iterative execution
  • Diagnose and resolve data quality issues that impact match rates, customer trust, and product experience
  • Build scalable monitoring and alerting systems that track identity resolution health and enable proactive issue detection
  • Create frameworks for evaluating new data sources and measuring their incremental impact on resolution performance
  • Conduct deep discovery using data analysis, customer interviews, and competitive research to uncover opportunities for improvement

  Cross-Functional Partnership

  • Partner with Platform, Application, and Data teams to ensure seamless integration of identity data into customer-facing products
  • Collaborate with data science and engineering to solve complex problems in entity resolution, probabilistic matching, and signal enrichment
  • Work with analytics teams to instrument metrics, build dashboards, and enable data-driven decision making
  • Enable go-to-market teams through training, documentation, and competitive positioning
  • Ensure compliance with global privacy regulations (GDPR, CCPA) and maintain privacy-by-design principles

What You Bring:

• Required Qualifications

  • 5+ years of product management experience in data-intensive B2B SaaS environments, with focus on data products, identity systems, or platform-level capabilities
  • Deep understanding of identity resolution, entity matching, IP-to-company mapping, visitor identification, and the evolving privacy landscape
  • Technical fluency with SQL, Snowflake, and BI tools (Tableau, Looker) - ability to independently analyze data, diagnose issues, and make data-driven decisions
  • Proven track record identifying, diagnosing, and resolving data quality issues at scale with understanding of coverage, accuracy, and freshness trade-offs
  • Cross-functional leadership - demonstrated ability to influence and align engineering, product, data science, and go-to-market teams without formal authority
  • Customer-centric mindset with experience optimizing adoption funnels and driving engagement for technical products
  • Excellent communication skills - ability to translate complex technical concepts into clear, value-based narratives for executives and customers
  • Bias for action - track record of moving quickly from insight to execution with iterative, test-and-learn approach
  • B2B SaaS experience with enterprise data products, platform products, or GTM tools

  Preferred Qualifications

  • Experience with AdTech, MarTech, or Real-Time Bidding (RTB) ecosystems
  • Background in data science, engineering, or analytics prior to product management
  • Experience with customer data platforms, audience targeting, attribution, or cookieless solutions
  • Familiarity with 3rd party data sourcing, evaluation, and integration
  • Experience with probabilistic matching, entity resolution, or graph-based identity systems
  • Knowledge of data privacy regulations and their product implications
  • Experience in sales intelligence, marketing technology, or revenue operations domains
  
  

  Why ZoomInfo?

  • Industry Leader: Power the go-to-market strategies of 35,000+ companies worldwide
  • Data at Scale: Work with one of the largest and most comprehensive B2B databases in the world
  • Innovation Culture: Ship fast, learn faster. We value experimentation and continuous improvement
  • Impact: Your work directly impacts how customers identify and engage their ideal buyers
  • Growth: Join a company that's rapidly expanding product offerings and market leadership
  • Team: Work with world-class product, engineering, data science, and go-to-market teams

#LI-VC1

#LI-Hybrid

Join our dynamic team as an Account Manager, Mid Market VIP and be at the forefront of selling a market-leading solution. In this role, you’ll be working within an assigned book of business to retain our highest spend mid-market customers, while looking for opportunities to expand their relationships through cross-sell and upsell. You’ll thrive in a growing organization with exciting career growth opportunities. Collaborate with a team of driven individuals in a supportive environment, sell exciting products that clients truly value, and enjoy competitive compensation with unlimited earning potential.

What You Will Do:

• Manage renewals and drive cross-selling to expand business within existing client organizations.
• Own a book of business comprised of ~40 accounts with an employee headcount between 500-2000.
• Increase spend into these accounts to grow them via off-cycle upsell with deal sizes ranging $40k-$100k+ ACV.
• Demonstrate the value of ZoomInfo by showcasing how your company’s peers achieve ROI.
• Identify new business opportunities within existing clients using referrals and established relationships.
• Conduct compelling online product demos to showcase the power of ZoomInfo.

What You Bring:

• 4+ years of successful sales within Mid Market to Enterprise-sized accounts, with a proven track record of exceeding quotas.
• Ability to quickly qualify opportunities and build strong client relationships.
• Proficient in delivering a compelling message and conversing with all levels of decision  makers.
• Experience in transactional and Enterprise solution selling.
• Confidence throughout the sales cycle with excellent interpersonal and verbal communication skills.
• Strong organizational skills, attention to detail, high energy, and a "can-do" attitude.
• Self-discipline and motivation to work independently.
• Proven ability to apply project management principles while working collaboratively with cross-functional teams.
• Knowledge of the business intelligence market and CRM tools preferred.
• Sales and lead development training recommended.

This role is a hybrid position, with the option to work from home on Mondays & Fridays. 

The US base salary range for this position is $93,000 to $101,750 + variable compensation + benefits. ($170,000 to $185,000 OTE (on target earnings)). 

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Role overview

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. We’re the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride? 

The Data Engineering team at CarGurus is looking for a Senior Manager of Analytics Engineering to enable data-driven decisions across the company. You will be responsible for delivering scalable and highly performant data models that power reporting solutions for stakeholders in Product Management, Marketing, Finance, and other key areas of the business. We are looking for a candidate who can work collaboratively with our partners and customers, who can also actively contribute to our corporate analytics strategy as we continue to grow and evolve our core business.  

What you'll do

• Lead a team of analytics engineers who will support a diverse set of stakeholders across our business and engineering orgs.
• Provide tactical leadership to your team to build production quality data transformations and maintainable data architectures.  
• Partner on a vision for CarGurus’ business intelligence platform, identifying gaps in our people and technology strategies.
• Build strong partnerships across the company and continuously integrate feedback into the team’s strategy and operations.
• Collaborate with Product Management to prioritize initiatives, manage the execution of projects, and implement agile software development practices as needed.
• Work in conjunction with the Data Governance team to ensure high data quality standards are understood and met.

What you'll bring

• You are an experienced leader with a track record of managing and developing high-performing teams. You excel at coaching, mentoring, and creating growth opportunities for your team members, helping them achieve their professional goals.
• You have a deep understanding of data analytics principles and experience overseeing complex data landscapes, guiding technical direction, and maintaining high standards for data quality and reliability.
• You possess strong communication and collaboration skills, allowing you to work effectively with cross-functional teams, including Product, Analytics, and other Engineering leaders, to drive alignment and achieve business goals.
• You’ve worked with distributed analytics teams.
• 8+ years of experience in product/business analytics, data engineering, analytics engineering, or related field
• 3+ years of hands-on people management experience
• Experience working with a cloud data warehouse (e.g., Snowflake, Databricks, Google BigQuery) and a modern business intelligence platform (e.g., Tableau, Looker, Sigma)
• Expert level SQL proficiency and deep familiarity with dimensional modeling best practices
• Ability to build a multi-sprint plan for a complex data modeling project from loosely defined business requirements 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

About Toast

At Toast, we're building the restaurant platform that helps restaurants adapt, take control, and thrive. The Customer Success (CS) organization plays a pivotal role in helping customers get the most out of our products and we're transforming our data capabilities to drive a new era of proactive, data-informed customer engagement. 

The CS Data & Analytics team is at the center of this transformation, building the data infrastructure that makes proactive, data-informed customer engagement possible at scale for ~150,000 restaurant locations.

Role Overview

You'll be a founding member of a newly chartered data engineering function within Customer Success, with a direct hand in shaping the architecture, tooling, domain model, and team culture from day one. This is a rare opportunity to build something from greenfield, with visibility to VP and senior CS leadership.

As an Analytics Engineer on the Customer Success Data & Analytics team, you'll bridge the gap between raw data and business-ready insights. You'll build the semantic layer, dbt models, and analytics datasets that power reporting, dashboards, and AI-driven workflows across the CS organization. Reporting to the Director of Data Infrastructure & Engineering, you'll work closely with Data Engineers, Analysts, and CS operations leaders to ensure data is not just available but trusted, consistent, and decision-ready.

This is a hands-on role focused on data modeling, metrics standardization, and analytics infrastructure, with a direct line to CS outcomes like customer retention, agent performance, and proactive customer engagement.

A day in the life (Responsibilities) 

• Build and maintain dbt models that transform raw CS source data from systems like Salesforce, Five9, Intercom, NICE, and LevelAI into clean, analytics-ready datasets across CS domains including Customer 360, case management, omnichannel interactions, and agent performance.
• Design and own the semantic and metrics layer for CS KPIs including customer health scores, CSAT, case resolution rates, handle time, and retention signals, ensuring consistent definitions across all reporting surfaces.
• Partner with CS analysts and business stakeholders to translate reporting requirements into reusable, well-documented data models.
• Implement data testing, validation, and observability frameworks to ensure CS data assets are reliable and trustworthy at all times.
• Contribute to self-service analytics enablement by building datasets and semantic models in Snowflake and Sigma/Hex that allow CS analysts and operations leaders to answer questions independently.
• Collaborate with Data Engineers to ensure upstream pipeline outputs are modeled correctly and fit for purpose for analytics use cases.
• Establish and enforce data modeling standards, naming conventions, and documentation practices that scale as the team grows.
• Support AI and ML use cases by building clean, structured feature datasets for customer health scoring, churn prediction, and agent assist models.
• Participate in code reviews, design discussions, and technical architecture planning to continually raise engineering standards.
• Ensure data pipelines, storage, and access patterns adhere to BTT data standards, security policies, and compliance requirements.
• Partner with BTT governance forums to align on design patterns, data architecture decisions, and SLA expectations.
• Maintain documentation and metadata for all data assets in accordance with established governance processes.

What you'll need to thrive (Requirements)

• 5 or more years of experience in analytics engineering, data engineering, or a related role with a strong focus on data modeling and analytics infrastructure.
• Expert-level SQL and hands-on experience with dbt for building and maintaining data models in a cloud data warehouse environment.
• Experience with Snowflake or a comparable modern data warehouse such as BigQuery or Redshift.
• Familiarity with BI and analytics tools such as Sigma, Hex, Tableau, or Looker.
• Strong understanding of dimensional modeling, metrics layers, and analytics-ready dataset design.
• Ability to translate ambiguous business requirements from non-technical CS stakeholders into clean, scalable data models.
• Demonstrated ability to implement data quality testing, monitoring, and documentation as a standard practice.
• Demonstrated ability to communicate technical tradeoffs and data concepts clearly to non-technical stakeholders, including operations and business leaders.
• Collaborative working style with experience partnering across Data Engineering, Analytics, and business operations teams.
• Strong problem-solving skills, attention to detail, and a drive to build scalable, reliable systems.
  
  

What will help you stand out (Non-essential Skills/Nice to Haves)

• Experience building and optimizing data systems that operate at significant scale, managing billions of records across multiple data domains and systems, with the foresight to design for 5-year growth and future platform scale.
• Comfort using AI-assisted development tools such as GitHub Copilot, Claude, or Snowflake Cortex AI to accelerate pipeline development, testing, and documentation, and curiosity about how GenAI can enhance data product quality.
• Experience with real-time data streaming using Kafka, Kinesis, or Pub/Sub.
• Exposure to data governance, metadata management, and observability tools.
• Background in SaaS or Customer Success analytics, including usage data, retention metrics, and customer health.
• Experience working with CS or CX-adjacent source systems such as Salesforce, Five9, Intercom, or similar CCaaS/CRM platforms, and familiarity with the data models and integration patterns they produce.
• Knowledge of data security, privacy, and compliance in cloud environments.
• Experience with CI/CD, infrastructure as code, or containerization such as Docker or Terraform.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.