People Operations Supervisor

The People Operations Supervisor manages the People Operations Representatives (Tier 1) who provide employee support and handle employee lifecycle transactions. This role ensures a consistent, high-quality employee experience and will be instrumental in identifying opportunities to enhance service delivery.

Additionally, the People Operations Supervisor serves as Tier 2 People Operations support for employees in the APAC Region. This role may partner closely with the Regional People Operations Specialists and reports directly to the People Operations Manager.

Key Responsibilities

Leadership & Employee Experience

• Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions.
• Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates.
• Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities.
• Collaborate with the People Operations Specialist on workflow and system enhancements.

Regional HR Operations

• Provide Tier 2 case support through Freshservice for employees, responding to and resolving inquiries in a timely and professional manner.
• Partner with HR, Benefits, and Payroll teams to ensure accurate and timely payroll-related data submission.
• Prepare and submit payroll reports for job changes, transfers, and compensation updates to Payroll.
• Maintain APAC employee-facing knowledge content.
• Manage visa and work permit processing and renewals for foreign hires in Philippines.
• Support internal and external audits and ensure data accuracy.
• Conduct periodic audits to ensure policy and regulatory compliance.

General Responsibilities

• Identify process efficiencies and contribute to documentation updates.
• Prepare quarterly business review reports for leadership.
• Serve as backup support for Philippines benefits administration, covering employee inquiries, required filings, enrollments and updates, vendor reporting, and full leave management through return-to-work.
• Assist People Ops Representatives with UKG lifecycle transactions, including hires, terminations, promotions, and job changes as needed.

Qualifications

• 3–5 years of HR Operations experience, with strong knowledge of Philippines labor laws.
• Minimum 1 year of people management or leadership experience.
• Experience with HRIS systems (UKG preferred) and case management tools (Freshservice).
• Strong organizational, compliance, and communication skills.
• Ability to balance operational detail with high-quality service delivery.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

About the Role (What you’ll be doing)

As a Senior People Partner, you’ll be a strategic advisor, trusted challenger, and operational leader - enabling high-performing teams to thrive. You’ll work directly with business leaders to shape culture, grow capability, and drive people decisions that are commercially sound, context-aware, and grounded in care.

You'll partner across two core areas:

Strategic Partnership:

• Coach for Impact: Partner with leaders to understand their goals, challenge assumptions, and influence stronger, more deliberate decisions. Support them to lead with clarity, confidence, and consistency.
• Build Leadership Capability: Equip leaders to have the right conversations, especially when expectations aren’t being met. Drive accountability and shape approaches to performance, reward, and recognition that are fair, consistent, and aligned to business goals.
• Resolve Complex Issues: Provide expert, context-aware guidance on nuanced people matters, including underperformance, complaints, employee disputes, and visa requirements, across multiple markets.
• Strengthen Employee Relations: Manage and balance employee concerns with a fair, consistent, and compliant approach anchored in Philippine labor laws. Provide clear, actionable recommendations to managers, ensuring decisions protect both the employee experience and the business.
• Think Two Steps Ahead: Anticipate business shifts, identify risks and opportunities early, and shape workforce strategy and planning accordingly.

People Operations and Enablement:

• Use Data to Influence: Bring clarity through metrics. Use insights to support planning, performance management, compensation, and engagement.
• Improve What We Own: Continuously iterate on our People Systems, and Processes — making them clearer, leaner, and more scalable.
• Deliver at Scale: Own or support the delivery of key people programs, including performance and remuneration cycles, engagement initiatives, audits, and other critical touchpoints - ensuring they land with consistency and impact.

About you (Who you are)

Skills & experience

• 5+ years in a strategic HR Manager or People Business Partner role within a high-performance environment (e.g. tech, high-growth startup, or consulting)
• Strong understanding of PH employment law and HR compliance (bonus points for familiarity with international employment frameworks)
• Experience managing direct reports and supporting people leaders across functions
• Proficient in tracking and interpreting people metrics to inform decisions and improve outcomes
• Excellent project management skills with a proven ability to lead initiatives across the employee lifecycle, including performance reviews, remuneration cycles, and audits

How You Work:

• Commercially minded and strategic, you balance business priorities with empathy and sound judgement
• Highly collaborative and adaptable, with the ability to thrive in fast-paced, ambiguous environments
• Strong sense of ownership—able to manage multiple priorities and deliver reliably
• Detail-oriented and organised, with a bias for execution and continuous improvement

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangements, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

In this role, you will be the primary HR Generalist for Smartly’s Manila employee population, supporting both day-to-day people matters and core HR operations across the employee lifecycle. You will play a key role in ensuring employees and managers receive practical, high-quality HR support, while helping local processes run smoothly, accurately, and in line with Philippine labor requirements.

As the main HR point of contact in Manila, you will work closely with employees, managers, and cross-functional partners to deliver a thoughtful and consistent employee experience. You will also partner with a senior HRBP based in Europe, who will provide support on more complex employee matters and broader People priorities.

This is a hands-on role for someone who enjoys combining operational excellence with people partnership, and who is excited to use technology, including AI-enabled tools, to improve efficiency, strengthen processes, and enhance the employee experience.

What You Will Do

• Serve as the primary HR contact for Philippines-based employees and managers, while operating as a core member of the global People team and contributing to shared People priorities across regions
• Provide day-to-day guidance on people-related topics, helping ensure a positive employee experience in the Philippines and alignment with global People practices
• Execute core HR processes across the employee lifecycle, including onboarding, offboarding, benefits administration, employee documentation, and HRIS transactions, in partnership with global stakeholders
• Ensure compliance with Philippine labor laws and statutory requirements, including DOLE, SSS, PhilHealth, Pag-IBIG, and BIR, while aligning local execution with global policies and standards
• Maintain accurate employee data in Workday, conduct regular audits, and support both local and global reporting needs
• Partner with managers on day-to-day HR topics such as policy guidance, employee relations matters, and performance processes, escalating and collaborating cross-functionally as needed
• Support key People programs in the Philippines, including performance reviews, calibration discussions, engagement initiatives, manager training, and performance management processes, while also contributing to global program delivery
• Collaborate closely with global People teams, including Talent Acquisition, Payroll, Legal, and IT, to ensure aligned, consistent, and scalable ways of working across markets
• Partner with a senior HRBP on more complex employee matters
• Identify opportunities to improve, automate, and scale HR processes, including through the use of AI-enabled tools and workflows
• Use data, reporting, and technology to improve HR operations and enhance the employee experience

What We Are Looking For

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Must have at least 3+ years of HR experience, with a solid foundation in HR operations and employee-facing HR support
• Good knowledge of Philippine labor laws and statutory requirements
• Must be amenable to work on a mid-shift (2pm to 11pm)
• Experience using Workday or similar platforms and working with HR data and reporting
• Experience supporting managers and employees on day-to-day HR topics, including policy interpretation, employee relations, and performance-related processes
• Interest in using technology and AI-enabled tools to improve workflows, solve problems, and scale HR support effectively
• Strong judgment and professionalism when handling sensitive employee matters
• Excellent communication and collaboration skills, with the ability to work effectively across teams, functions, and locations
• Attention to detail and ability to manage multiple priorities effectively
• A proactive, hands-on approach to solving problems and improving processes
• Comfort working independently in a local role while partnering closely with a broader global People team

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

Your commissions expertise. Our rocket ship. Let's make it count.
As we scale our go-to-market engine, we need someone who can keep our sales compensation programs running with precision, fairness, and speed. That's where you come in.
As our Senior Sales Compensation Analyst, you'll own the mechanics behind how our sales teams get paid. From administering complex commission plans to partnering with GTM leadership on plan design, you'll sit at the intersection of finance, operations, and sales — making sure every dollar is tracked, every dispute is resolved, and every process gets better over time.

What you'll do

• You'll manage the end-to-end administration of our sales compensation programs, including commission calculations, reconciliations, adjustments, and payouts, ensuring everything is accurate and settled on time. You'll work within our ICM tools (CaptivateIQ experience is a big plus) and across platforms like Salesforce and Snowflake, maintaining data integrity through both system controls and manual audits.
• Beyond the day-to-day, you'll build and document scalable processes, develop training materials for our sales and field ops teams, and support monthly accruals and forecasting through scenario modeling. When commission inquiries come in, you'll be the go-to person who resolves them with clarity and care.
• You'll also partner with Sales Compensation Management to model, develop, and refine commission plans and Rules of Engagement — and flag opportunities to improve how we do things.
  You'll also handle ad hoc reporting across compensation, headcount, diversity, and other team initiatives, and work closely with auditors when documentation is needed.

What you'll bring

• You have 3–5 years of sales compensation experience, ideally in fast-paced, hyper-growth environments where context-switching is a daily reality. 
• You're comfortable administering commission systems end to end — entering new hires, updating records, running audits, and pulling reports.
• A bachelor's degree in HR, Finance, or a related field (or equivalent experience) rounds out your foundation, and ICM tool admin certification is highly preferred. 
• You're sharp with numbers, meticulous with details, and confident working across Excel (complex formulas are your thing). CaptivateIQ or Xactly experience is a big plus.
• You communicate with precision and empathy — whether you're explaining a commission calculation to a rep or presenting analysis to leadership.
• You handle confidential information with integrity, manage competing priorities with ease, and thrive working independently in a remote environment.

Why Workato
You'll join a company where automation isn't just what we sell — it's how we operate. This role gives you the chance to shape compensation programs at a company on a trajectory that doesn't come around often. If you want to do meaningful, high-impact work alongside a team that values accuracy, transparency, and continuous improvement, we'd love to hear from you.

(REQ ID: 2551)

Salesforce Administrator (CRM & CPQ)

Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide.

Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We are seeking a skilled and experienced Salesforce Administrator to join our GTM Delivery team. This role focuses on Salesforce CRM administration and operational support of Salesforce CPQ, helping maintain and enhance the platform that supports Five9’s global go to market operations.

Salesforce serves as the system of record for customer, opportunity, and quoting processes and integrates with adjacent enterprise systems including billing, contract lifecycle management, and analytics platforms. The Salesforce Administrator will work as part of a broader delivery team to ensure platform stability, support business workflows, resolve operational issues, and contribute to ongoing platform improvements for teams across Sales, Customer Success and Revenue Operations.

The ideal candidate will have a minimum of 5 years of relevant experience, a strong Salesforce systems background, and the ability to work cross functionally with go to market teams.

The position is based in Mandaluyong Metro Manila

Key Responsibilities

• Administer and maintain the Salesforce CRM platform, including user setup, roles, profiles, permission sets, and security controls.
• Configure and maintain Salesforce objects, fields, page layouts, validation rules, flows, and other platform automation.
• Support GTM teams by troubleshooting CRM issues and resolving operational requests.
• Develop and maintain Salesforce reports and dashboards that provide operational insights to business leaders.
• Assist with configuration and maintenance of Salesforce CPQ, including product catalogs, bundles and product & pricing rules.
• Troubleshoot quoting, pricing, and configuration issues within Salesforce CPQ.
• Partner with Sales Operations and Revenue Operations teams to improve CRM workflows and optimize business processes.
• Maintain data integrity and governance across Salesforce CRM and CPQ environments.
• Support Salesforce platform releases, testing activities, and configuration deployments.
• Document Salesforce configurations, processes, and best practices to support long term platform governance.
• Collaborate with developers and architects on Salesforce enhancements and integrations with adjacent systems such as billing, contract management, and analytics platforms.

Key Requirements:

• Minimum 5 years of hands-on experience with Salesforce, including at least 3 years with Salesforce CPQ.
• Salesforce Administrator and Salesforce CPQ certifications are required.
• Experience with DocuSign CLM; DocuSign CLM certification is preferred but not required.
• Strong understanding of Salesforce platform configuration including objects, security model, flows, and automation.
• Experience supporting Sales or Revenue Operations teams and CRM business processes.
• Practical experience working with Salesforce CPQ including product configuration, pricing rules, and quoting workflows.
• Strong analytical, troubleshooting, and problem solving skills.
• Excellent communication skills and the ability to collaborate with cross functional stakeholders.
• Ability to manage multiple priorities in a fast paced environment.

Why You’ll Love This Role:

• You will play a key role in supporting the systems that power our global go to market organization.
• This role provides the opportunity to work at the center of our revenue technology stack, including Salesforce CRM and Salesforce CPQ.
• You will collaborate with cross functional teams across Sales, Revenue Operations, Finance, and IT while helping improve the systems and processes that enable the company to scale.
• If you enjoy solving complex operational problems and building scalable CRM solutions, this role offers strong impact and growth opportunities.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Performance-based bonuses
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

Workstream is looking for an Operations Manager for Global Data Operations. In this role, you will lead the most critical data-gathering initiative for Workstream’s robotics division. You will partner closely with the Recruiting and People Ops teams to drive high-volume participant acquisition, while taking direct ownership of the ongoing management and data output quality of hundreds of participants helping robots "learn" how to interact with the world. Your goal is to ensure we hit our weekly footage targets while maintaining 100% compliance with data quality standards.

This isn't just a standard operations role; you are building the foundation for the future of robotics. You will manage a truly global operation that bridges the gap between high-volume data collection and high-level AI research.

Day in the Life

Team Management & Leadership

• Lead and mentor a large, distributed team of Video Data Contributors and potentially a small team of Team Leads or Quality Auditors.
• Conduct weekly "Office Hours" and Q&A sessions to troubleshoot contributor issues and provide feedback on recording techniques.
• Monitor contributor engagement and retention, implementing strategies to reduce churn in a month-to-month contract environment.

High-Volume Recruitment & Onboarding

• Collaborate with the Recruiting team as they manage the top-of-funnel screening; you will provide the technical criteria to help them identify candidates with the right hardware and attention to detail.
• Partner with People Ops to facilitate a seamless onboarding transition, ensuring that once hired, contributors complete onboarding and are immediately integrated into your filming and data protocols.
• Coordinate with the Recruiting team on the verification of equipment (head-straps and camera specs) to ensure every new participant is project-ready.

Data Quality & Feedback Loop

• Quality Assurance: Lead a team of reviewers to audit footage for "usability" (hand/arm movement vs. idle activities).
• Continuous Improvement: Update the "Guidelines Presentation" and training materials based on common failure points in the footage (e.g., poor lighting or incorrect camera angles).
• Technical Troubleshooting: Act as the final escalation point for hardware compatibility issues or Google Drive upload failures.

Financial & Compliance Oversight

• Manage the complex tiered compensation structure (initial period vs. subsequent approved footage) and bonus payouts.
• Partner with Finance/Payroll to ensure all monthly payments via Deel are accurate and submitted within payout cycles.
• Ensure strict adherence to data privacy and compliance guidelines, ensuring no personal information is captured in the uploaded data.

Who You Are 

• Management: 6+ years in Operations Management, specifically leading distributed or "gig" workforces.
• Global Operations: Experience managing teams across the Philippines and the US, including understanding the cultural and logistical differences in both markets.
• Analytical Mindset: Ability to look at "Unusable Footage" data and pinpoint exactly where the training or the recruitment filter is failing.

Preferred Qualifications

• Experience in AI Data Labeling or Computer Vision data collection.
• Experience with hardware logistics (inventorying and shipping head-straps or smartphones).
• A background in BPO Management or Marketplace Operations (e.g., Uber, DoorDash, TaskRabbit).

Role Summary and Impact 

Head of People is responsible for leading and optimizing all HR functions across the organization. The role serves as a strategic advisor and operational leader, driving excellence in HR service delivery and enhancing employee experience.

Strategic HR Leadership:

• Develop and implement People strategies aligned with the WPP Media’s business objectives and goals.
• Provide strategic guidance on talent acquisition, development and retention.

Talent Management:

• Lead talent acquisition efforts by developing recruitment strategies, leading the hiring process, and ensuring the organization attracts and retains top talent.
• Oversee performance management processes, including goal setting, performance reviews, and career development.

Employee Relations:

• Foster a positive work environment and manage employee relations issues effectively.
• Handle employee grievances, conflicts, and disciplinary matters in accordance with company policies and legal requirements.

Organizational Development:

• Drive initiatives to enhance organizational effectiveness, employee engagement, and workplace culture.
• Implement programs to promote diversity, equity, and inclusion within the organization.

Compensation and Benefits:

• Support the development of and administer competitive compensation and benefits programs to attract, motivate, and retain employees.
• Ensure compliance with relevant laws and regulations governing compensation and benefits.

Learning and Development:

• Oversee the design and delivery of learning and development programs to enhance employee skills, knowledge, and performance.
• Identify training needs and opportunities for professional growth for talent across all levels of experience.
• Manage the early talent learning and development program (Media Masters).

HR Operations Leadership:

• Develop and implement HR operations strategies, policies, and procedures to streamline processes and improve efficiency.
• Ensure compliance with applicable labor laws, regulations, and internal policies.
• Oversee payroll, benefits administration, HRIS and leave management and compliance audits.

Change Management:

• Lead People initiatives related to organizational change and restructuring, mergers, or acquisitions.
• Support employees through transitions and manage change effectively.

Executive Leadership:

• Serve as a strategic partner to senior leadership, providing insights and recommendations on people-related matters.
• Collaborate with other functional leaders to achieve organizational objectives.

Employee Advocacy:

• Act as an advocate for employees, representing their interests and concerns to senior management.
• Ensure fair treatment and opportunities for all employees.

Skills and Experience 

• Degree qualified in Human Resources from a reputable educational institution.
• 12+ years of generalist HR experience with strong focus on HR business partnering and operations.
• Proven track record in HR leadership, with a focus on rebuilding functions and managing day-to-day operations.
• Strong project management skills with a knack for driving change and process improvement.
• In-depth knowledge of market’s employment laws and government directives.
• Excellent communication, influencing, and coaching abilities.
• Proficiency in data analytics and reporting for informed decision-making.
• Resilience and adaptability to thrive in a fast-paced, matrixed environment.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Regional

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

We are seeking a seasoned Risk & Compliance leader to build and scale our Philippines-based risk and compliance function as part of our branch integration strategy. This role will play a critical part in ensuring local regulatory adherence, strengthening internal controls, and enabling sustainable growth in a dynamic fintech environment. You will partner closely with global stakeholders to localize frameworks, manage regulatory relationships, and embed a strong culture of risk awareness across the organization. This is a high-impact leadership role with direct influence on operational integrity and business expansion in the region.

Your responsibilities

• Lead and oversee the Philippines risk, compliance, and regulatory affairs function across financial, labor, and local regulatory domains
• Serve as the primary point of contact with key regulators, including BSP, AMLC, DOLE, NPC (Data Privacy), BIR, SEC (if applicable), and local government units (LGUs)
• Ensure compliance with DOLE requirements, including labor standards, employment practices, workplace policies, and statutory reporting
• Oversee business permits, licenses, and local compliance requirements (e.g., Mayor’s permits, barangay clearances, PEZA/BOI if applicable)
• Lead regulatory submissions, audits, inspections, and examinations across all governing bodies
• Design and implement compliance frameworks, policies, and internal controls aligned with both global standards and Philippine regulations
• Drive enterprise risk management practices, including risk identification, mitigation, and reporting
• Partner with Legal, HR, Finance, and Operations to ensure end-to-end regulatory compliance across employee lifecycle, taxation, and business operations
• Lead internal audits, compliance reviews, and remediation efforts for regulatory findings
• Monitor regulatory changes across financial services, labor, tax, and local governance; advise leadership on impact and required actions

About you

• 5+ years of experience in compliance, risk, or regulatory roles within financial services, fintech, or regulated industries
• Strong working knowledge of the Philippine regulatory landscape including DOLE labor laws, BIR tax compliance and LGU requirements
• Experience working with PEZA, BOI, NPC or other investment promotion agencies
• Proven experience managing multi-agency regulatory engagements, audits, and inspections
• Experience building or scaling compliance frameworks across both financial and operational domains
• Strong understanding of employment compliance, workplace regulations, and statutory benefits administration
• Demonstrated ability to operate in a fast-paced, evolving environment with high accountability
• Excellent stakeholder management skills with the ability to influence senior leadership and cross-functional teams
• High integrity, sound judgment, and strong problem-solving capabilities

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

Philippines Data Privacy Statement

People Partner Specialist

Position Overview

As a key member of the People Operations team, the People Parter Specialist within the Shared Services team is responsible for supporting managers and employees with general HR inquiries, possesses knowledge of HR policies, and provides guidance on employee lifecycle processes and situations. A key responsibility is to triage incoming inquiries and issues, document them accurately, and route them to the appropriate HR Centers of Excellence (COEs) or People Partner team when specialized support is required.

This role is critical in maintaining efficient People Operations by ensuring inquiries are handled promptly, accurately documented, and directed to the appropriate resources when escalation is required.

The People Operations team ensures that every Five9 employee has a great experience. This includes capturing comprehensive employment data, which enables the team to provide HR resources and documentation and resolve employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights

Key Responsibilities

HR Support & First Point of Contact:

• Serve as the first point of contact for employees and managers for general HR inquiries, including HR policies, procedures, and practices.
• Provide guidance and consultation on common HR topics such as leaves, benefits navigation, payroll inquiries, onboarding, offboarding, compensation, internal mobility, and employee data updates.
• Collaborate with People Operations to promote self-service HR tools and ensure employees’ access key HR resources.
• Ensure timely responses to HR tickets, service requests, and inquiries.
• Manage assigned HR requests through the HR service management platform.
• Ensure timely responses and resolutions for employee support and HR ticket requests.

Employee Relations Intake & Triage:

• Serve as the first point of review for all employee relations and workplace concerns, conducting the initial intake to understand and document the core issues.
• Gather relevant information and document cases accurately in the Employee Relations management system.
• Assist people leaders to resolve a variety of HR issues, including performance management and accommodation requests, escalating to the People Partner team when necessary.
• Ensure all employee concerns are handled with confidentiality and professionalism.

People Partner team and COE Support:

• Provide operational support with People Partners, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization, including onboarding, employee changes, and offboarding.
• Support People Partners in executing People initiatives and specific business unit or regional needs.
• Ensure internal HR processes, such as Employee Status Change Forms and HR tickets, are completed accurately and within defined service level agreements.
• Maintain detailed and accurate documentation of employee interactions and cases, ensuring a clear and complete record.
• Provide analytical support to the People Partners with quantitative and qualitative data in support of strategic HR programs and initiatives.  Run ad hoc reports to enhance metrics, identify trends, and support data driven decision making for business units.
• Partner with HR Operations and HRIS teams to ensure data accuracy.

Qualifications:

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

Experience

• 3+ years of experience in Human Resources generalist, HR Operations, or HR support roles
• Experience working with a global matrixed team, with understanding of US employment practices. Working knowledge of employment practices in Europe, India and the Philippines is a plus.
• Experience working in a service-oriented or shared services environment preferred.
• Experience with HR systems such as UKG, FreshService, or similar case management platforms is a plus.

Skills & Competencies

• Strong customer service and communication skills.
• Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly sensitive data.
• General knowledge of employment policies and practices.
• Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.
• Strong attention to detail and documentation skills.
• Ability to assess issues and determine when escalation is required.
• Strong organizational and time management skills.

Key Success Measures

• Timely response and resolution of HR inquiries.
• Accurate documentation and triage of employee relations cases.
• Positive employee and manager service experience.
• Effective escalation of complex issues to the appropriate HR teams.
• Compliance with HR policies and service standards.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

The Salesforce Business Systems Analyst will assist in managing the technologies and processes that make our account management and support teams more effective. Your work will be varied and challenging, including: process and business analysis, CRM management, marketing automation, sales enablement, quantitative analysis, technology evaluation, and team education. You will work closely with leaders from the marketing and production teams to help manage parts of our technology stack, including, but not limited to, Salesforce, telephony tools, and marketing automation tools.

Your responsibilities

• Assist in managing parts of the marketing and production team’s technology stack, including, but not limited to, Salesforce, telephony tools, and marketing automation tools.
• Partner with the engineering team to configure integrations between Points' proprietary systems and the Salesforce ecosystem, ensuring stability of the systems.
• Review and analyze current ops processes, and find opportunities for improvement.
• Develop advanced Salesforce functionality leveraging Apex coding, Flows, LWC, etc. 
• Push the envelope with AI integrations leveraging Salesforce Einstein, Data Cloud, RAG models, and external AI services.
• Work closely with business analyst leads and ops leadership to identify pain points and opportunities that can be addressed with new tools and enhancements.
• Support the business analyst leads in identifying and evaluating technologies that might improve the ops team's efficiency, resolve pain points, and improve effectiveness.
• Conduct regular training for the team on new solutions, technical updates, and process changes.
• Build and automate reporting for account management and ops leadership
• Partner with the training team to implement and expand our learning management system.

About you

• 3–5+ years of Salesforce development experience, including Apex, Lightning Web Components (LWC), and Flow.
• Strong hands-on experience with Apex, Triggers, and Flows, with the ability to design scalable solutions.
• Proficiency in web technologies such as HTML, JavaScript, Ajax, and XML.
• Experience working across Salesforce platforms, including Sales Cloud and Service Cloud (experience with Data Cloud, Einstein Analytics/Conversation Insights, and AgentForce is a plus).
• Proven experience integrating Salesforce with external systems using AWS, REST/SOAP APIs, Platform Events, or Change Data Capture.
• Salesforce Certified Administrator credential or equivalent practical experience.
• Familiarity with marketing automation tools, particularly Salesforce Marketing Cloud, preferred.
• Experience with telephony systems, including IVR setup and CRM integrations, preferred. 
• Strong problem-solving skills with a structured and analytical approach.
• Effective communicator with strong verbal and written skills.
• Collaborative and team-oriented, with a process-driven mindset.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

Philippines Data Privacy Statement

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Talent Acquisition Shared Services Associate, you manage the hiring lifecycle: scheduling, offer letters, background checks, and pre-boarding. You ensure data accuracy and partner with teams to improve customer experience.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Full Lifecycle Administration: Manage the end-to-end candidate experience, including interview scheduling, test administration, and offer letter generation.

• Onboarding & Compliance: Facilitate pre-boarding processes, coordinate background checks, and distribute new hire packets to ensure a seamless start.

• Data & Systems Management: Maintain high-quality data within the ERP/Hiring tools, ensuring all candidate movement and records are accurate and up-to-date.

• Document Governance: Administer digital tools like DocuSign and oversee the archiving and management of all recruitment-related documentation.

• Stakeholder Partnership: Collaborate with HR and TA teams to provide real-time updates, reporting, and documentation support for new hires.

• Process Improvement: Contribute to the creation of Standard Operating Procedures (SOPs), assist with audits, and participate in training to drive operational efficiency.

What you’ll bring

• Educational Background & Experience: Requires a Bachelor’s degree in HR, Psychology, or a related field, paired with at least 2 years of solid experience in a TA/HR Shared Services capacity.

• Technical Proficiency: Proven expertise in managing ERP/ATS hiring tools, database functionality, and digital document platforms (e.g., DocuSign, Microsoft Excel/Word).

• Data & Lifecycle Expertise: Comprehensive knowledge of the employee lifecycle, specifically in talent/onboarding administration, data reporting, and statistical analysis.

• Operational Excellence: Demonstrated ability to work in a structured, systematic way, ensuring high accuracy and the ability to meet strict deadlines independently or within a team.

• Professionalism & Soft Skills: Strong conflict-resolution skills, a high degree of confidentiality, and excellent oral/written communication abilities.

• Global Mindset: Experience working within multicultural or matrix environments with a proactive, results-oriented approach to stakeholder collaboration.

Work set up requirement:

• Able to work hybrid
• Able to work PST/EST, whichever is applicable
• Able to work PH Holiday when necessary

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Hybrid
#LI-DNI
#hcgreenhouse

Technical Account Manager 

• Provide excellent account management, project management and technical consulting to Five9’s clients who have enrolled in TSM & TAM Services.
• Partner with clients to build and maintain a ‘Trusted Advisor’ relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9’s platform and enhance operational effectiveness.
• Articulate the value of Five9’s services, products and concepts through presentations, demonstrations and open discussion with clients.
• Educate and train clients on administration and utilization of Five9 products to help them become self-sufficient. 
• Directly support and troubleshoot technical issues as needed.
• Manage service interruptions which could impact client’s business operations; research root cause analysis and communicate next steps to clients and internal teams to help mitigate any risk.
• Keep clients informed of any/all issues that could potentially impact Five9’s platform such as routine maintenance, patches, software product changes and releases. 
• Partner with internal account teams and other business units to foster an environment of learning, execution, and continuous process improvement.
• Provide customer support case oversight and status updates to both internal management and clients on a regular basis.
• Adopt a proactive mindset to help anticipate client’s needs and mitigate service and operational issues. 

• 3-5 years of related experience in a consulting or project management role,
• 3 years in a software support role.
• Solid technical knowledge of networking theories and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model.
• In depth knowledge of one or more call center solutions like:  Five9, Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom.
• Experience in technical writing and documentation.
• Experience in contact center objectives, methodologies, tools & operations, contact center reporting and KPIs.
• Experience with/and working knowledge of PBX, ACD, CTI, VoIP, IVR, Dialers and Telephony applications.
• Strong project management and client-facing skills - Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.).
• Willing to travel to client sites as required; able to work outside standard business hours.
• Excellent verbal and written communication skills.
• Team player, self-starter, able to manage multiple priorities and meet deadlines.
• Bachelor’s degree in a technical field and/or comparable industry certifications and experience 

• Understanding of quality monitoring tools and workforce management software such as NICE/IEX, Authority Software etc.
• Understanding of CRMs such as Salesforce, NetSuite, Leads 360 (Velocify), Oracle Service Cloud (RightNow), etc. 
• Understanding of WFM/WFO Solutions such as Verint, CSI, Calabrio, NICE, etc. - Knowledge of network troubleshooting tools such as Wireshark or Pathview.
• Basic working knowledge API, HTML and Java scripting is a huge plus.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Harbor is seeking a Security Analyst to join our internal IT Operations team. This role is responsible for strengthening Harbor’s security posture through proactive vulnerability management, third-party risk management (TPRM), and client-facing security assurance activities. The ideal candidate brings hands-on experience with vulnerability scanning tools (particularly Qualys), strong analytical skills, and the ability to communicate security practices effectively across internal and external stakeholders.

This is a fully remote position located in Canada or the Philippines and must align with United States working business hours (EST).

Key Responsibilities:

Vulnerability Management (Qualys-Focused)

• Administer and operate Qualys for continuous vulnerability scanning across infrastructure, endpoints, and cloud environments
• Analyze scan results, prioritize vulnerabilities based on risk, and coordinate remediation efforts with infrastructure and engineering teams
• Track remediation progress and produce reporting dashboards and metrics for leadership
• Continuously improve vulnerability management processes, including SLAs, exception handling, and risk acceptance workflows

Third-Party Risk Management (TPRM)

• Support and manage the third-party risk lifecycle, including vendor onboarding, assessments, and periodic reviews
• Evaluate vendor security posture using standardized frameworks (e.g., SIG, CAIQ, or equivalent)
• Maintain vendor risk inventory and ensure alignment with internal security policies

Client Security Questionnaires & Assurance

• Own and respond to client security questionnaires, RFPs, and due diligence requests
• Collaborate with internal stakeholders to ensure accurate, consistent, and timely responses
• Maintain a centralized knowledge base of standard responses to improve efficiency and consistency
• Support audits and client security reviews as needed

Security Posture & Governance

• Review, update, and maintain security policies, standards, and procedures
• Identify gaps in current security controls and recommend improvements aligned with industry frameworks (e.g., SOC2, ISO 27001)
• Partner with IT and engineering teams to enhance overall security posture and maturity
• Stay current on emerging threats, vulnerabilities, and best practices

Incident Support & General Security Operations

• Assist in the investigation and response to security incidents and vulnerabilities
• Support internal security initiatives, including awareness, compliance, and risk reduction efforts
• Contribute to continuous improvement of security tooling and processes

Required Qualifications:

• 4+ years of experience in information security, cybersecurity, or a related field
• Hands-on experience with vulnerability management tools (preferably Qualys)
• Experience responding to client security questionnaires or audit requests
• Foundational understanding of network security concepts (firewalls, SIEM, IDS/IPS, endpoint protection)
• Familiarity with risk management principles, including third-party/vendor risk
• Familiarity with M365 Security Tools, Exchange Online Protection, Purview, a plus.

Preferred Qualifications

• Experience with TPRM programs or vendor risk platforms
• Knowledge of security frameworks (ISO 27001, SOC 2)
• Experience with remediation tracking and security metrics/reporting
• Familiarity with penetration testing concepts and vulnerability exploitation techniques

Education & Certifications

• Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent experience)

We are seeking a dynamic and experienced Learning and Development Partner to join our growing team. This individual will design and deliver impactful global learning experiences, manage and optimize learning systems and compliance programs, and enable employees and managers to effectively engage in their development through accessible, high-quality learning solutions.  

Responsibilities: 

 Learning Content & Program Delivery  

• Design, develop, and curate onboarding and ongoing learning content, including e-learning (Articulate 360), microlearning, presentations, and resources aligned to business needs.  
• Coordinate and deliver new-hire onboarding and orientation sessions, including logistics, scheduling, global calendars, and content updates. 
• Support learning programs end-to-end, including project coordination, communications, surveys, and continuous improvement based on learner feedback and effectiveness metrics. 

 Learning Systems, Compliance & Analytics  

• Support administration of the Learning Hub (LMS/LXP), including system configuration, content management, data integrity, integrations, and vendor coordination. 
• Administer and track mandatory compliance training, ensuring timely completion, accurate records, audit readiness, and alignment with Legal, Compliance, and HR requirements. 
• Assist in maintaining dashboards and reports to measure learning participation, effectiveness, and compliance, translating data into actionable insights. 

 Learner Enablement & Support  

• Guide users in accessing plans and role-based pathways, providing guidance on navigating learning platforms and curated content and increasing adoption. 
• Support learners and escalate complex issuesfor employee inquiries, managing support tickets, troubleshooting issues, and partnering with HR, IT, and vendors for resolution. 
• Develop and maintain self-service resources (FAQs, job aids, knowledge articles) to improve learner experience and reduce support volume. 

Qualifications:  

• Bachelor’s degree preferred required  
• 2+ years of HR or Learning and Development experience  
• Strong communication and presentation skills, both written and verbal  
• Solid understanding of adult learning principles, instructional design methodologies, and training delivery techniques 
• Experience with learning management systems (LMS), learning experience systems (LXPs), and e-learning platforms such as Articulate 360 or others 
• Strong attention-to-detail, resourcefulness and drive for innovation  
• Exceptional time, resource management, and organizational skills  
• Ability to prioritize workload and act with appropriate urgency  
• Demonstrated ability to work successfully cross functionally 
• Able to follow guidance and escalate when needed  
• Calm appearance under pressure  
• Ability to brainstorm and contribute ideas  

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

We are seeking a Manager, Learning and Development to lead and evolve our learning programs, systems, and team. This role will partner with business and People leaders to identify development needs, oversee the delivery of impactful onboarding and learning experiences, and drive a cohesive learning ecosystem that supports employee growth and compliance across a global organization.  

Responsibilities:  

Learning Program Strategy & Development  

• Champion a culture of continuous learning by promoting self-directed development, knowledge sharing, and growth across the organization. 
• Consult and partner with business leaders and People Partners to assess learning needs, identify skill gaps, and prioritize learning initiatives aligned to business objectives. 
• Stay current on L&D trends, best practices, and emerging technologies, integrating relevant approaches into learning strategies and program design. 

 Learning Design, Delivery & Evaluation  

• Oversee the design and delivery of learning programs, including new-hire onboarding, employee development, and compliance training, ensuring quality and consistency. 
• Guide the creation and curation of engaging, relevant learning content, leveraging modern, scalable instructional design approaches across virtual, in-person, and hybrid environments. 
• Build and manage relationships with external vendors and partners to extend internal capabilities and deliver specialized learning solutions. 
• Evaluate program effectiveness using learner feedback, assessments, and performance metrics, driving continuous improvement and data-informed enhancements. 
• Collaborate cross-functionally to ensure learning initiatives are integrated with broader people and business programs.  

Learning Systems & Enablement  

• Drive a cohesive learning ecosystem, ensuring learning systems and platforms work together to deliver a seamless and positive employee experience. 
• Provide strategic oversight of learning systems (e.g., Degreed, Docebo), partnering with IT and other stakeholders on governance, enhancements, reporting, and adoption.  

People Leadership & Team Management  

• Coach, develop, and support L&D team members, setting clear expectations and ensuring high-quality delivery of onboarding and e-learning solutions. 
• Review metrics, learner insights, and program outcomes to guide team priorities, inform decisions, and recommend continuous improvements.  

Qualifications: 

• Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience 
• Proven experience (5+ years) in corporate and/or tech-industry learning and development roles, with a demonstrated track record of creating and implementing successful leadership development programs
• Leadership and team management experience, with the ability to inspire and develop a high-performing team 
• Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques 
• Deep familiarity with learning management systems (LMS), learning experience systems (LXPs), and e-learning platforms such as Articulate 360 or others 
• Excellent communication and interpersonal skills, with the ability to collaborate with various levels of leadership and employees. 
• Strategic thinker with the ability to align learning initiatives with business objectives 
• Strong project management skills, including the ability to manage multiple initiatives simultaneously 
• Analytical mindset to assess training effectiveness and make data-driven improvements 
• Professional certifications in training and development, instructional design, or related areas are a plus 

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Why Join Us

This is a unique opportunity for a talented compliance professional to step into a high-visibility, hands-on role that blends operational responsibility with strategic influence. You'll be more than a contributor—you'll be a builder, shaping the frameworks and processes that support our global compliance objectives.

Whether you're a seasoned analyst ready for a bigger challenge or an emerging leader looking to expand your scope, this role offers the chance to grow with purpose and advance your career in a forward-thinking, high-impact environment.

About the Role

We are seeking a proactive, detail-oriented Compliance Sr Analyst to join our global Governance, Risk & Compliance (GRC) team. You will take ownership of key elements of our Continuous Monitoring (ConMon) program, partner with technical teams to track risks and improve control effectiveness, and maintain the common control framework (CCF) that underpins our security, privacy, and compliance posture.

This role is designed for someone who enjoys getting into the details while also thinking strategically about how to optimize compliance processes, scale efficiently, and contribute to audit readiness and regulatory alignment.

Key Responsibilities

• Own and evolve the enterprise-wide Continuous Monitoring (ConMon) program, ensuring that vulnerabilities are identified, tracked, and remediated, with accurate reporting and documentation.
• Conduct recurring control assessments to evaluate the effectiveness of technical, administrative, and operational safeguards, and use results to improve the CCF.
• Develop and maintain the Common Control Framework (CCF), ensuring alignment across regulatory and certification requirements (e.g., SOC 2, ISO 27001, PCI-DSS, NIST 800-53, DORA, C5).
• Manage the risk exception and deviation process, including intake, review, documentation, and tracking of compensating controls.
• Facilitate compliance syncs with internal teams, including Security, Engineering, IT, Legal, and Privacy. Drive action item closure, escalate risks, and promote visibility.
• Support audit and assessment readiness by aligning evidence to controls, updating documentation, and coordinating with process owners to demonstrate compliance posture.
• Maintain core compliance documentation, including policies, SOPs, control narratives, risk registers, and corrective action plans.
• Assist in incident response documentation, focusing on compliance impacts, reporting obligations, and post-incident reviews.
• Collaborate with Security and Engineering to review vulnerability scans and threat intelligence, helping assess risk exposure and prioritize remediation.
• Develop and manage compliance dashboards, metrics, and POA&M-style tracking to communicate program health and maturity.
• Continuously improve compliance processes, identifying automation opportunities, reducing manual tasks, and evolving the CCF to keep pace with a changing risk landscape.

Qualifications

• 3+ years of experience in compliance, audit, security assurance, or a related field within a technology or SaaS environment.
• Knowledge of major regulatory and industry frameworks (e.g., NIST SP 800-53, SOC 2, ISO 27001, PCI-DSS).
• Experience with vulnerability management, risk assessments, and control testing.
• Strong communication and collaboration skills with the ability to work across business and technical teams.
• Proven ability to manage multiple priorities, with attention to detail and a structured, documentation-driven approach.
• Bachelor’s degree in a relevant field or equivalent professional experience.

Preferred Skills

• Familiarity with tools like Tenable, Wiz, or other vulnerability scanners.
• Experience with GRC platforms (e.g., OneTrust, Drata, ServiceNow).
• Certifications such as CISA, CISSP, CRISC, or ISO 27001 Lead Auditor/Implementer.
• Knowledge of data protection regulations like GDPR, HIPAA, or DORA.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

#LI-MB1

We are seeking a Program Manager, Talent & Learning to drive the planning, execution, and continuous improvement of global talent management and learning programs. This role will ensure cyclical and ongoing programs—such as engagement surveys, performance and talent processes, learning system configurations, communications, and enablement—are delivered on time, with high quality and strong stakeholder alignment. The ideal candidate is highly organized, detail-oriented, and experienced in managing complex programs across HR and business teams.  

Responsibilities: 

Program Planning & Delivery  

• Support program coordination under guidance for global talent management and learning initiatives, including engagement surveys, performance and talent cycles, learning launches, and enablement programs. 
• Develop and maintain project plans, communications, timelines, dependencies, and risk logs, identifying and escalating risks and supporting plan adjustments to support on-time, high-quality delivery across multiple workstreams 
• Assist with system (Culture Amp/Degreed) configurations and readiness activities in partnership with L&D, HRIS, IT, and vendors to support program execution. 

 Stakeholder & Cross-Functional Coordination  

• Partner closely with Talent, L&D, People Partners, HR Operations, and IT to align roles, responsibilities, and deliverables. 
• Participate in working sessions, and provide updates, to support clarity, progress, and timely issue resolution across stakeholders. 
• Manage vendor coordination for surveys, platforms, or external support tied to program delivery. 

 Communications & Enablement  

• Support communication and training logistics related to talent and learning programs, ensuring audiences receive the right information at the right time. 
• Assist in creating enablement materials, including toolkits, FAQs, timelines, and reference guides. 
• Ensure consistent messaging and change readiness across global audiences. 

 Program Monitoring & Continuous Improvement  

• Help monitor metrics, milestones, and collect feedback to assess effectiveness and identify improvement opportunities. 
• Support program reviews as needed to capture lessons learned and recommend enhancements for future cycles. 
• Maintain templates and suggest improvements to improve scalability and repeatability of talent and learning programs. 

 Qualifications:  

• Bachelor’s degree (recommended)  
• 5+ years of HR or Learning and Development experience  
• Experience managing HR, talent management, learning, or people programs in a fast-paced, tech environment. 
• Strong program management skills, including planning, dependency management, and risk mitigation. 
• Comfort partnering cross-functionally with HR, IT, Communications, and stakeholders. 
• Excellent organizational, communication, and follow-through skills. 

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Senior Platform Engineer

Job Overview:

As a Senior Platform Engineer at Five9, you will play a crucial role in delivering high-quality consulting and implementation services to Five9’s enterprise customers. This position requires a deep understanding of cloud contact center solutions, a passion for customer success, and a drive to implement solutions that meet our clients' business needs. You will be responsible for leading the deployment, configuration, and optimization of Five9’s products, ensuring successful project delivery from inception to go-live.

Reporting to the Supervisor of Professional Services team, this customer-facing role includes currently existing deliverables for PCE, with the additional expectation of being an advanced resource and involvement in the mentorship program for the VCC and other Five9 partner systems.

Key Responsibilities:

• Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.
• Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.
• Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.
• Technical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to:
  • Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.)
  • Digital Channel (Chat/Email/SMS)
  • Complex IVR configuration
  • APIs and Data dips (queries)
• Self-learn and implement new Five9 Integrations. Considerations include (but are not limited to) the following:
• Integrations that require more than just screen pops
• Configuration including API post/get method to 3rd party CRM (IB and OB), advance scripts, HTML formatting, etc.
• Handle escalated implementations requiring technical expertise and/or customer management needs.
  • Provide an extra pair of eyes or takeover escalations that require technical expertise.
• Mentor IMs and other PCEs.
• Handle add-on projects alone that don’t need a PM.
• If the need arises and as deemed by the Manager and Director of Professional Services, you may also work on Enterprise projects to fill the gaps in resources within the PS organization.

Key Requirements:

• Preferably with minimum of 12 years of professional experience working in a Contact Center as Service or Software as a Service related industry.
• 7 years of experience working as a Contact Center Software Professional Services Consultant
• Able to explain and elaborate on Five9 technical matters regardless of customer's level of proficiency and complexity.
• Experience implementing Genesys, InContact/NICE or Contact Center Software Projects
• Experience in Advanced Integration projects (Salesforce, Velocify, NetSuite, Zendesk, ServiceNow, Dynamics 365 etc.)
• All intermediate-level expertise will be used as a pre-requisite on top of any of the following criteria indicated below:
  • Able to articulate and implement SSO requirements and solutions to the customer by him/herself.
  • SMS API through WFA
  • WFA implementation
  • Able to articulate and implement uncharted API systems with Five9 (e.g., HubSpot, home-grown CRMs, etc.)
  • Nested IVR trees with the use of external variables
  • (optional) Able to implement Securepay or IVA
  • (optional) HookAPIs
  • ESS (Event Subscription Services)
  • Able to translate SIP requirements to business language to both internal and external.
  • Digital Channel Implementations
  • DVA connection
• Others:
  • Reporting build and consultation. Able to articulate the business requirements from and to the customer.
  • Data analysis from the previous system and use it for decision-making in Five9.
  • PS Custom Asset implementation
  • PS Live Chat/Social
  • Contributor or Core lead for release readiness
• Knowledge of any programming language is a plus.
• Preferably graduate of IT or related technical course.

Key Skills:

• Demonstrates Advance Technical Skills.
• Able to provide customers with best practices and recommendations for managing their call centers in a consultative manner.
• Demonstrate Five9 and PS values and actively apply them to projects.
• Own technical aspects of the implementation.
• Must be a strategic thinker; able to understand the ‘Big picture”; able to think quickly and adeptly while solving complex problems.
• Capable of handling demanding customers and managing Customer/Sales/management escalations
• Exceptional communication and presentation skills, with the ability to engage with both technical and non-technical stakeholders.
• Willing to work in a permanent night shift schedule.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

#LI-MB1

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer:

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Performance-based bonuses
• Flexible PTO
• Enjoy company time off during some of the major US Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We are looking for a PH-based full-time, dedicated, and passionate Customer Success Manager to join our growing team. In this role, you will be the primary post-sale contact for our customers—owning the relationship, driving adoption of our all-in-one HR platform, and ensuring long-term success. You will also be responsible for driving renewals and discovering expansion opportunities cross-sells with the most innovative and fastest growing restaurant brands in the United States. 

The role will report to the Manager of Customer Succcess.

Day in the Life

• Build strong relationships with key stakeholders at mid-market accounts
• Onboard new customers and ensure a smooth implementation of payroll and workforce tools
• Serve as a product expert—helping customers with best practices in hiring and payroll
• Renew books of business and in cases of expansion, partner with the Growth AE
• Proactively monitor account health and identify opportunities for upselling, training, or risk mitigation
• Partner with Implementations, Sales, Professional Services, Product, and Support to deliver best-in-class customer experience
• Track and report on customer success metrics such as activation, usage, retention, and satisfaction

Who You Are

• 4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company
• Familiarity with US payroll processing, labor law compliance, or benefits administration 
• Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders
• A proactive mindset with strong project management and organizational skills
• Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

We’re looking for a proven people and operations leader to join Point as Senior Manager, Customer Experience, based in our Manila office. This role leads our ~50 person Customer Experience organization that is responsible for inbound homeowner communications across phone and email, as well as targeted outbound and administrative support that directly enables our sales motion.

Customer Experience at Point is a core part of how we convert interested homeowners into funded customers. As Senior Manager, you’ll be accountable for delivering fast, high-quality support at scale while ensuring the team consistently reinforces Point’s sales motions through disciplined follow-ups, document collection, and appointment coordination.

Your responsibilities

• Lead and scale Point’s Manila-based Customer Experience organization, managing managers and team leads and owning end-to-end performance across all inbound and outbound support channels (phone, text, chat, and email).
• Set and enforce high standards for service quality and execution, ensuring strict SLA adherence, high CSAT, and consistent homeowner experiences while actively supporting Point’s sales motions through follow-ups, document collection, and appointment coordination.
• Partner closely with Sales leadership to align on priorities, escalation paths, and shared homeowner outcomes, ensuring Customer Experience efforts directly contribute to funding conversion.
• Run the business using data and performance metrics to identify issues, improve efficiency and quality, and surface recurring homeowner friction and operational insights to Product and Operations.
• Act as a senior leader in the Manila office, setting high standards for execution, accountability, and cross-functional collaboration.
• Build and sustain a strong leadership bench by coaching managers, setting clear expectations, and supporting workforce planning and succession to ensure long-term scalability.

About you

• 8+ years of progressive leadership experience in customer support or contact center operations, with 2+ years managing managers or team leads.
• Proven leader of large, high-volume support teams in Manila, with a strong understanding of the local talent market and leadership expectations.
• Data-driven, execution-oriented operator who runs metric-based teams focused on SLA adherence, CSAT, and consistent quality at scale.
• Strong understanding of how Customer Experience supports sales motions and influences revenue outcomes.
• Confident, effective communicator who can partner with Sales leadership and manage senior peers.
• Comfortable in fast-growing, evolving environments; thrives when structure is still being built.
• Excellent written and verbal English communication skills.
• Experience supporting high-consideration or financially complex products, where customer interactions influence conversion or funding outcomes, is a plus.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.
• Global Experience: Collaborate with an international team and learn from global practices.

Philippines Data Privacy Statement

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

The Senior Process Quality Associate is responsible for evaluating and strengthening quality standards across customer interactions and operational workflows. This role ensures consistent adherence to defined processes for calls, chat, email, and administrative tasks, while generating actionable insights that drive measurable performance improvement. As part of the broader Business Process Management Organization, the Process Quality Analyst partners with Team Leads and stakeholders to identify trends, support coaching initiatives, and reinforce a culture of operational excellence and accountability.

Your responsibilities

Quality Monitoring & Evaluation

• Conduct structured evaluations of customer interactions (calls, chat, email) and operational workflows (e.g., order placement, task execution) using standardized scorecards.
• Assess compliance with internal policies, process standards, service expectations, and quality benchmarks, including adherence to newly implemented or updated processes.
• Monitor and validate adoption of process changes, identifying gaps in execution, understanding, or consistency during transition periods.
• Ensure consistency, fairness, and objectivity in all evaluations.
• Utilize and assess QA software platforms and reporting tools to ensure accurate data capture, scoring integrity, and actionable insights.

Trend Analysis & Insight Generation

• Analyze quality data to identify performance trends, recurring errors, and systemic gaps.
• Perform root cause analysis to uncover underlying drivers of quality issues.
• Prepare and distribute weekly and monthly quality reports highlighting key insights, strengths, risks, and actionable recommendations for Team Leads and other stakeholders.

Calibration & Quality Governance

• Coordinate and facilitate regular calibration sessions to ensure scoring alignment and consistency across stakeholders.
• Contribute to the refinement and continuous improvement of scorecards, monitoring frameworks, and quality standards.
• Maintain proper documentation of quality reviews and calibration outcomes.

Coaching & Performance Enablement

• Partner with Team Leads and other stakeholders to provide targeted, data-driven feedback that supports effective coaching strategies.
• Conduct QA discussions, quality refreshers, and reinforcement sessions to strengthen team performance and adherence to defined processes.
• Highlight training gaps and collaborate with relevant teams to address skill development needs.

Cross-Functional Collaboration

• Provide quality insights to Process Improvement, Training, Compliance, and Operations teams to support continuous improvement initiatives.
• Escalate systemic process risks and recommend improvements aligned with operational excellence goals. 

• Perform other duties aligned with process governance and quality improvement initiatives.

About you

Required:

• 5+ years of experience, with 2+ years of experience in Quality Assurance, Operations, Process Governance, or a related field.
• Experience evaluating customer-facing interactions and/or back-office operational tasks using structured scorecards.
• Demonstrated ability to analyze performance data and translate findings into actionable insights.Bachelor’s degree in Business, Operations, or a related discipline (or equivalent practical experience).
• Strong written and verbal communication skills.Proficiency in Google Suite, Slack, and Salesforce.

Preferred:

• Experience in a regulated, real estate, mortgage, or high-compliance environment.
• Exposure to calibration facilitation and coaching partnership models.
• Familiarity with CRM systems (e.g., Salesforce) and QA monitoring tools.

SKILLS

• Quality Evaluation & Process Adherence: Ability to assess execution against defined operational standards.
• Data Analysis & Reporting: Strong analytical capability to interpret data, identify trends, and present insights clearly.
• Root Cause Analysis: Structured problem-solving skills to identify underlying drivers of performance gaps.
• Stakeholder Communication: Ability to deliver constructive feedback and influence without direct authority.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.
• Global Experience: Collaborate with an international team and learn from global practices.

Philippines Data Privacy Statement