About Us:

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

Our commitment to diversity and inclusion in the workplace:

At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

About the role:

The Information Security Manager will be responsible for leading and coordinating information security governance, risk, and compliance activities across assigned business areas. The role will provide oversight of security controls, regulatory alignment, risk management, and stakeholder engagement, ensuring that information security practices support business strategy and global standards.

The position will be based in Manila and work closely with UK and international stakeholders.

Key responsibilities:

Information Security Governance & Risk Management

• Lead the implementation and oversight of information security policies, standards, and control frameworks, with reference to recognised industry standards/frameworks (e.g., ISO 27001, NIST CSF).
• Ensure alignment between business objectives and security, privacy, and regulatory requirements.
• Identify, assess, and manage information security risks, providing clear reporting and escalation where required.
• Support regional and global risk management processes, including risk register maintenance and remediation tracking.

Compliance & Control Assurance

• Oversee control assurance activities across systems and applications, ensuring appropriate security controls are implemented and operating effectively.
• Coordinate internal and external audit engagements, including preparation, evidence gathering, and remediation management.
• Maintain oversight of compliance-related system inventories and documentation.
• Track and report on remediation activities to ensure closure within agreed timelines.

Security Oversight of Systems & Data

• Collaborate with IT and business teams to maintain accurate data inventories and system documentation.
• Ensure appropriate data protection, classification, and handling practices are embedded in operational processes.
• Provide guidance on secure system design, implementation, and change management activities.

Stakeholder Engagement & Advisory

• Act as a trusted security advisor to regional business and technology stakeholders.
• Communicate security risks, control gaps, and compliance issues clearly to technical and non-technical audiences.
• Support business initiatives by providing security input during project planning and delivery.

Incident & Issue Management

• Support investigation and management of security incidents from a governance and compliance perspective.
• Ensure lessons learned and control improvements are captured and implemented.
• Escalate material risks or control failures appropriately.

Continuous Improvement

• Drive improvements in security processes, documentation, and assurance activities.
• Monitor regulatory and threat landscape developments relevant to the organisation and region.
• Contribute to the maturity and evolution of the information security programme.

Analytical & Reporting Capabilities

• Experience building executive-ready risk dashboards and metrics.
• Ability to translate technical findings into business risk narratives.
• Comfort working with structured reporting and KPIs/KRIs.

Standards, Frameworks & Assurance

• Working knowledge of additional frameworks (e.g., CIS Controls, COBIT, SOC 2, PCI DSS where relevant).
• Experience with PCI DSS compliance in  media, financial, or global organisations.
• Experience with Information Security Supply chain assurance life cycle design and implementation
• Familiarity with control testing methodologies and evidence-based assurance practices.

Scope & Seniority Indicators

• Operates with a high degree of autonomy.
• Responsible for regional coordination (Manila/APAC time zone alignment).
• Engages directly with senior technology and business stakeholders.
• Accountable for risk visibility and control assurance across defined domains.

Desirable:

• Exposure to GRC platforms (e.g., Archer, ServiceNow GRC, OneTrust, MetricStream or similar).
• Exposure to GRC Engineering tooling and practices.
• Foundational understanding of cloud security concepts (e.g., AWS/Azure control models).
• Understanding of data protection regulations (e.g., GDPR) and data lifecycle management.
• Experience supporting ISO 27001 certification or surveillance audits.
• Experience with regulatory environments relevant to media, financial, or global organisations.

What’s in it for you? Our Benefits:

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leaves, flexible working (including working from home), health coverage (medical & dental), and company match and enhanced family leave packages. Full details of our benefits can be found here. 

Further Information:

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.

Job Title: Social Media Manager 

Role: Freelancer 

Duration: 1-2 months

Location: Manila, Philippines

About the role: 

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? 

IIG are looking for a Social Media Manager to play a key role in driving business success through best-in-class use of social media. 

With support from IIG’s Editorial & Strategy hub team and an embedded team of data analysists, social creatives and community managers, and a direct line into Health Care Brand’s Marketing team this role will be a key part of Health Care Brand’s strategic function, helping reach, recruit and activate audiences around social content rooted in the culture, interests and stories people really care about and respond to! 

You will be the go-to source of knowledge and inspiration for best practice and innovation at strategy design stage, and responsible for content performance during publishing and distribution, using real-time data and A/B testing to inform iterative, incremental optimisation against client objectives – be that reach, actions or retained audience growth. 

You will need to be an assured and authoritative presence in senior management team meetings providing an insightful and strategic point-of-view on all things social. 

What you will be doing: 

Core function:  

Social Media Planning: 

• Will serve as support to the Digital Strategist/Planner to plan and develop monthly content calendars, assisting in creative conceptualization of social campaigns across media channels, and define and execute social media strategy for different platforms.   
• You will be accountable for producing weekly, monthly and quarterly reporting – with analysis providing learnings to guide constant improvement of social KPI to all relevant teams and stakeholders. 
• Planning and scheduling posts at optimal times to maximize reach and engagement. 
• A keen eye on emerging social trends, new platforms and audience behaviours, you will be able to offer a clear position on how brands should best behave in social. 
• Crisis Management: Handling any negative feedback or crises promptly and professionally to protect the brand's reputation. 
• Understanding the nuances of each platform (Meta, TikTok, Twitter, Youtube, etc.) and tailoring strategies accordingly. 
• Testing new features, tools, and formats to find innovative ways to engage the audience and drive results.  
• Monitoring of competitor activities within social media channels through different platforms and tools (ie. Brandwatch).  
• Knows how to copywrite social content is a plus point 

Workflow management: 

• Uses project management and workflow tools.  
• Responsible for the timely delivery of projects, escalating any potential issues to the Account Director, Account Managers, and Strategy Head.  

 Team development and inspiration:  

• Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.  
• Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.  
• Influence and inspire your internal team to deliver projects to a high standard including QC.  

What you need to be great in this role: 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.  
• Highly creative with the ability to generate ideas and practically contribute to studio output.  
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.  
• You will have a high level of expertise in managing and optimising paid social boosting across Facebook Business Suite and plenty of examples of how you have enhanced ROI through smart interest-targeting and testing. Experience of managing paid social on other platforms (Meta, Twitter, TikTok, Youtube etc) is a bonus. 
• You will have an instinctive (and data-backed) understanding of how to find the right influencers and media partners to reach any target audience and know how to ensure we get the best out of them. 
• Experience across a range of social media management tools to schedule content, manage campaigns and sign-offs and generate client-facing reports 
• Proficient in Microsoft Office and other related software.  
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17521

#LI-D1 #LI-Hybrid

Your Role
As a key member of our team, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements. We seek an adaptable, process-oriented professional with excellent digital communication skills, adept at building rapport and situational awareness in customer interactions. This remote role requires full on-camera engagement during US core hours (8 AM - 5 PM Pacific Time) from a dedicated, technically enabled workspace, requiring excellent internet connectivity. Your contributions will be vital to our team's success in a dynamic environment.

Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).

What you’ll do 

• Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
• Act as the voice of the customer within Dialpad. As the owner of the customer relationship, the Customer Success Advocate is expected to work cross-functionally with Sales, Marketing, Product, Engineering, and Data Science to ensure a consistent and strong customer message is embedded in everything we do.
• Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
• Retain long-term partnerships with customers by independently renewing successful customers.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
• Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution.
• Track accounts to identify churn risks and work proactively to mitigate those risks.

Skills you’ll bring

• 1-5 years of experience in Customer Success.
• Experience with telecommunication or SaaS providers required.
• A real passion for providing top-notch account management.
• Strong written communication skills.
• Excellent time management and organizational skills with the ability to track numerous details.
• A desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients.

Role: Account Director  

Location: Manila, Philippines

About the role: 

This is an opportunity to join OLIVER's award-winning in-house studio embedded with a leading global consumer goods brand in Manila, as an Account Director delivering best-in-class client services across retail, digital content, and social campaigns.

Based in Manila and working on-site, you'll lead the day-to-day management of a fast-moving creative account — acting as the primary client contact and ensuring seamless delivery across multiple concurrent projects. Your ability to build trusted client relationships, drive high-quality output, and keep complex workstreams on track will be central to the studio's success.

We offer reasonable adjustments throughout the recruitment process.

The Account Director is responsible for the health and performance of a major creative account. You'll oversee project delivery, client satisfaction, and team coordination — serving as the key escalation point for clients and internal teams alike.

Working closely with creative, production, and operations leads, you'll ensure the studio consistently delivers work that meets and exceeds client expectations. You'll also identify growth opportunities, support the development of your team, and uphold the agency's standards of service and quality.

What you will be doing: 

Client Services:

• Act as the primary day-to-day client contact, ensuring a consistently positive and proactive client experience
• Maintain clear, timely communication with clients — in person and supported by documentation in writing
• Champion brand guardianship across all projects, ensuring consistency and quality at every touchpoint
• Constructively challenge clients where appropriate and proactively present added-value solutions developed with the project team
• Negotiate outcomes that work for both the client and the agency team, balancing ambition with delivery reality
• Stay current with industry developments, innovations, and agency case studies — bringing relevant insights to clients

Processes and Operations:

• Ensure internal processes are followed consistently across the account
• Train and onboard team members on internal workflows and ways of working
• Serve as the escalation point when client or internal SLAs are not met; work with relevant stakeholders to identify and resolve process gaps
• Communicate process changes and studio updates clearly to the team and ensure adoption
• Triage incoming briefs using the tier system in collaboration with the Client Services Manager and Lead Creative
• Allocate account management resource across the team
• Identify significant upcoming workloads that could impact studio capacity and escalate proactively to senior leadership

Project Delivery:

• Lead delivery on Tier 2 and Tier 3 projects, as well as new business opportunities and new work types
• Monitor project run rates and client satisfaction through regular check-ins with job owners and weekly WIP reviews
• Escalate at-risk projects to senior leadership promptly and with clear context
• Support job owners to keep projects on track, ensuring the client's objectives and the agency's delivery requirements are mutually understood

New Business Development:

• Identify organic growth opportunities through existing client relationships, actively looking to expand the scope and value of the studio's work
• Work with creative and senior leadership to develop proposals and plans for new capabilities or services

Team Development:

• Manage and develop direct and/or indirect reports, supporting their performance and professional growth
• Foster a collaborative, client-centric team culture that values quality, accountability, and continuous learning
• Actively contribute to knowledge-sharing and facilitate learning across the studio
• Support improvements to business practices, creative processes, and internal ways of working

What you need to be great in this role: 

• Proven experience managing creative accounts across retail, digital content, and social campaigns in a creative agency environment
• Track record of building strong, trust-based client relationships and delivering against complex, multi-project accounts
• Solid understanding of creative agency workflows, from brief to final delivery
• Experience managing and developing team members, with a focus on performance and growth
• Commercially aware, with hands-on experience managing project-level budgets, invoicing, and financial admin
• Strong organisational skills — able to manage and prioritise multiple workloads in a fast-paced environment
• Clear, confident communicator with the ability to work effectively across client-side and agency teams
• Professional proficiency in English required; proficiency in Filipino is an advantage

Budget and Financial Management:

• Experience managing project-level production budgets, including cost tracking, purchase orders, and invoice reconciliation
• Ability to report on budget performance and flag financial risks to senior stakeholders early

Gen AI and Agentic Thinking:

• Advanced proficiency with Gen AI tools relevant to account management and client services, using them to improve efficiency, communication quality, and output
• Experience designing AI-assisted workflows for yourself and supporting the team in adopting them effectively
• Ability to train team members on effective use of AI tools within the discipline
• Agentic approach to managing complex, multi-workstream accounts — breaking down challenges systematically and identifying clear paths forward
• Strong understanding of where AI adds value and where human judgment must take precedence, with rigorous oversight of AI outputs

Qualifications: Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

If you're excited about this role but don't meet every requirement, we encourage you to apply.

Ready to lead a high-performing creative account for a globally recognised brand? Share your CV and let's talk.

Req ID: 17406

#LI-JQ1 #LI-Onsite

• Work with the Philippines’  largest company,  handling widely-recognized megabrands 
• Work with an amazingly passionate & collaborative team of 20+ people 
• Huge opportunity for growth through taking a business-based and digital-first approach  in driving innovative media solutions  

• Understood the client business and the category they play in, and key drivers of growth
• Built a collaborative relationship with your clients, acting as the lead contact across your brands
• Embedded yourself into the internal team and understood the different specialist teams you work with
• Understood the key tools and processes critical to the everyday running of the account

• Led your own planning response from insight and strategy through to execution
• Project managed cross-media, category and industry leading campaigns

• Worked closely with Agency’s other specialist teams (ie. MBA, research) on at least one project
• Coached junior members of the team to achieve their goals
• Delivered a positive client performance rating on your brands and helped deliver a positive over-all score for the team

• Attend & receive Client Communication/Media Briefing
• Deliver strategic communication response to business issues/challenges
• Recommend platforms (ATL &Digital) and investment level based on objectives and strategic directions
• Manage brand budget on an annual and monthly level
• Monitor and analyze brand & competitive activities to gain learnings and best practices
• Lead discussions with brand team on communication reviews and upcoming media plans/activities
• Utilize different media and research tools/studies to craft data-based media solutions
• Deliver accurate and timely tracking reports
• Collaborate with the different teams (internal and external) to ensure smooth and holistic delivery of requirements
• Seek and recommend media innovations which will address business needs
• Lead and mentor team to help Planners improve their strategic thinking skills and operational discipline.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.=

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

We are seeking a motivated and detail-oriented Senior Manager to lead our Manila Production teams within Home Equity Investments (HEI). The Senior Manager, Operations will create structure, instill discipline, and elevate performance across multiple teams. This role goes beyond maintaining operations; it is about building a strong leadership layer that drives consistent results, fosters innovation, and ensures long-term scalability.

This role is ideal for a hands-on, strategic leader who thrives in fast-paced, high-growth environments and is passionate about building teams that deliver excellence at scale.

Your responsibilities

Leadership & People Management

• Provide strategic direction and oversight to multiple operational teams through effective management of managers.
• Mentor, coach, and develop direct reports, fostering leadership skills and ensuring accountability across all levels.
• Build a high-performing culture by setting clear expectations, promoting collaboration, and recognizing achievements.
• Support the design and execution of workforce planning, recruitment, and succession initiatives that strengthen organizational capacity and long-term scalability.

Operational Excellence

• Oversee daily operations across key functions (Valuations Underwriting, Underwriting, Processing, Closing, and Funding).
• Ensure processes and systems are efficient, standardized, and scalable to meet the needs of a growing technology-enabled operational model and a world-class investor experience. 
• Drive continuous improvement initiatives, leveraging data and feedback to optimize service delivery and outcomes.

Stakeholder Engagement

• Build and maintain strong working relationships with internal and external stakeholders.
• Serve as an escalation point for complex operational issues, ensuring timely resolution and effective communication.

Strategic & Financial Management

• Translate organizational strategy into operational plans with measurable objectives and outcomes.
• Monitor key performance indicators (KPIs) to track progress and inform decision-making.

Change & Innovation

• Lead organizational change initiatives to enhance operational resilience, agility, and adaptability.
• Champion innovation in processes, systems, and technology to enhance employee and homeowner experience.
• Ensure change management practices are embedded within teams to minimize disruption and maximize adoption.

About you

• 8 + years of progressive leadership experience in BPO, fintech, or financial services, including at least 3–5 years as a manager of managers.
• Background in U.S. mortgage, lending, or financial technology preferred.
• Demonstrated ability to collaborate effectively across global teams, ensuring seamless coordination and delivery in geographically dispersed environments.
• Demonstrated ability to coach and develop managers/team leads, ensuring they, in turn, build high-performing frontline teams.
• Strong background in managing production/operations, with direct responsibility for meeting and exceeding KPIs and SLAs.
• Proven experience in identifying bottlenecks, redesigning workflows, and implementing process improvements that materially improved results.
• Clear history of driving business outcomes under tight deadlines and with measurable impact (e.g., efficiency gains, error reduction, faster turnaround times).
• Hands-on experience managing CX in an origination/production context, with the ability to balance speed, accuracy, and client satisfaction.
• Experience scaling teams from <100 to 200+ while maintaining performance standards preferred.
• Familiarity with forecasting, capacity planning, and workforce optimization preferred.
• Strong ideation and ability to introduce new tools, systems, or strategies that improve productivity or customer satisfaction.
• Passion for employee engagement, retention, and professional development; evidence of reducing attrition and building a strong culture at scale.
• Data-driven decision-maker with a track record of using metrics, dashboards, and reporting to drive accountability and continuous improvement.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.
• Global Experience: Collaborate with an international team and learn from global practices.

Philippines Data Privacy Statement

Role:  Social Media Director – APAC 

Location:  Manila, Philippines

About the role: 

The Director of Social Media – APAC will build and elevate our social media marketing services across this dynamic, high-growth region. You will unite social media practitioners currently embedded across diverse markets and clients, driving a practice that helps OLIVER stand out with original, award-winning work that delivers strong value to clients. Working with passionate local teams and business leads, you'll unlock significant growth opportunities while developing our creator and social commerce services. 

We seek a highly accomplished social media leader with deep expertise across the diverse APAC landscape. You understand the nuanced consumer behaviours, platform preferences, and cultural dynamics across key markets including Indonesia, Vietnam, Malaysia, Philippines, Thailand, Singapore, Japan, Australia, and India. You're excited by the region's leadership in social commerce and see the opportunity to build something special. You're a strategic thinker who can help teams deliver work that positions OLIVER as a strategic partner, not just a production resource. You're data-driven, results-oriented, culturally sensitive, and passionate about what makes brands succeed across Asia-Pacific's varied digital ecosystems. 

What you will be doing: 

Leadership & Capability Building: 

• Unite and empower social media practitioners embedded across APAC clients and markets, building strategic capability and fostering cross-market collaboration and learning. 
• Coach teams to deliver strategically-driven, high-value work that positions OLIVER as a key partner to clients and drives measurable business results. 
• Develop expertise in social commerce and live selling, positioning OLIVER as a leader in these rapidly evolving areas where APAC sets global standards. 
• Leverage AI and proprietary technology to enhance team efficiency and output quality across markets. 

Growth & Strategic Client Management: 

• Drive business growth by identifying and capitalizing on opportunities across the region, serving as a strategic advisor and figurehead among APAC clients. 
• Provide culturally-nuanced social media consultancy to senior clients, developing market-specific strategies and frameworks that maximize ROI while respecting local consumer behaviors and platform ecosystems. 
• Build and nurture strong client relationships across markets, partnering with senior stakeholders to deliver smart, effective solutions tailored to local needs. 
• Develop compelling proposals that secure new business, expand existing accounts, and introduce social commerce capabilities.

Market Excellence & Innovation: 

• Establish best practices that respect market differences while promoting service excellence, identifying opportunities for increased efficiency and effectiveness across the region. 
• Ensure teams leverage emerging technologies—particularly in social commerce, live selling, and AI—to deliver greater value to clients. 
• Educate clients and teams on market-specific social media opportunities, platform innovations, and the power of social to drive measurable brand impact and ROI. 
• Share cross-market insights and success stories to elevate practice across the entire region. 

What you need to be great in this role: 

• APAC Market Expertise & Cultural Intelligence: Deep understanding of social media landscapes across multiple APAC markets (10+ years in agencies or brands within the region), particularly Indonesia, Vietnam, Thailand, Malaysia, Philippines, Singapore, Japan, Australia, and India. Proven ability to navigate diverse consumer behaviours, platform preferences, and cultural nuances. Strong knowledge of social commerce and live selling best practices. 
• Strategic Builder & Change Leader: Track record of building social capabilities that differentiate agencies in market. Skilled at developing award-winning work and strategic approaches that position agencies as key partners. Ability to unite distributed talent across markets, fostering collaboration and excellence. 
• Client Relationship Management & Flawless Communication: Excellent presentation skills with the ability to deliver compelling communications both in person and online. Exceptional ability to build and maintain senior client relationships, representing the agency with polish and confidence at industry events, in boardrooms, and new business situations. 
• Results-Driven & Entrepreneurial: Proven track record of driving revenue growth and delivering profitable outcomes. Proactive, solution-oriented, and energized by opportunity. Focused on delivering measurable results and effective work that drives business outcomes. Comfortable building in a high-growth environment. 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16404

#LI-RO1 #LI-Hybrid