Job Title: Social Media Manager 

Role: Freelancer 

Duration: 1-2 months

Location: Manila, Philippines

About the role: 

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? 

IIG are looking for a Social Media Manager to play a key role in driving business success through best-in-class use of social media. 

With support from IIG’s Editorial & Strategy hub team and an embedded team of data analysists, social creatives and community managers, and a direct line into Health Care Brand’s Marketing team this role will be a key part of Health Care Brand’s strategic function, helping reach, recruit and activate audiences around social content rooted in the culture, interests and stories people really care about and respond to! 

You will be the go-to source of knowledge and inspiration for best practice and innovation at strategy design stage, and responsible for content performance during publishing and distribution, using real-time data and A/B testing to inform iterative, incremental optimisation against client objectives – be that reach, actions or retained audience growth. 

You will need to be an assured and authoritative presence in senior management team meetings providing an insightful and strategic point-of-view on all things social. 

What you will be doing: 

Core function:  

Social Media Planning: 

• Will serve as support to the Digital Strategist/Planner to plan and develop monthly content calendars, assisting in creative conceptualization of social campaigns across media channels, and define and execute social media strategy for different platforms.   
• You will be accountable for producing weekly, monthly and quarterly reporting – with analysis providing learnings to guide constant improvement of social KPI to all relevant teams and stakeholders. 
• Planning and scheduling posts at optimal times to maximize reach and engagement. 
• A keen eye on emerging social trends, new platforms and audience behaviours, you will be able to offer a clear position on how brands should best behave in social. 
• Crisis Management: Handling any negative feedback or crises promptly and professionally to protect the brand's reputation. 
• Understanding the nuances of each platform (Meta, TikTok, Twitter, Youtube, etc.) and tailoring strategies accordingly. 
• Testing new features, tools, and formats to find innovative ways to engage the audience and drive results.  
• Monitoring of competitor activities within social media channels through different platforms and tools (ie. Brandwatch).  
• Knows how to copywrite social content is a plus point 

Workflow management: 

• Uses project management and workflow tools.  
• Responsible for the timely delivery of projects, escalating any potential issues to the Account Director, Account Managers, and Strategy Head.  

 Team development and inspiration:  

• Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.  
• Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.  
• Influence and inspire your internal team to deliver projects to a high standard including QC.  

What you need to be great in this role: 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.  
• Highly creative with the ability to generate ideas and practically contribute to studio output.  
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.  
• You will have a high level of expertise in managing and optimising paid social boosting across Facebook Business Suite and plenty of examples of how you have enhanced ROI through smart interest-targeting and testing. Experience of managing paid social on other platforms (Meta, Twitter, TikTok, Youtube etc) is a bonus. 
• You will have an instinctive (and data-backed) understanding of how to find the right influencers and media partners to reach any target audience and know how to ensure we get the best out of them. 
• Experience across a range of social media management tools to schedule content, manage campaigns and sign-offs and generate client-facing reports 
• Proficient in Microsoft Office and other related software.  
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17521

#LI-D1 #LI-Hybrid

Your Role
As a key member of our team, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements. We seek an adaptable, process-oriented professional with excellent digital communication skills, adept at building rapport and situational awareness in customer interactions. This remote role requires full on-camera engagement during US core hours (8 AM - 5 PM Pacific Time) from a dedicated, technically enabled workspace, requiring excellent internet connectivity. Your contributions will be vital to our team's success in a dynamic environment.

Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).

What you’ll do 

• Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
• Act as the voice of the customer within Dialpad. As the owner of the customer relationship, the Customer Success Advocate is expected to work cross-functionally with Sales, Marketing, Product, Engineering, and Data Science to ensure a consistent and strong customer message is embedded in everything we do.
• Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
• Retain long-term partnerships with customers by independently renewing successful customers.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
• Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution.
• Track accounts to identify churn risks and work proactively to mitigate those risks.

Skills you’ll bring

• 1-5 years of experience in Customer Success.
• Experience with telecommunication or SaaS providers required.
• A real passion for providing top-notch account management.
• Strong written communication skills.
• Excellent time management and organizational skills with the ability to track numerous details.
• A desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients.

Responsibilities

Workato is winning enterprise customers who have chosen us over entrenched incumbents. How well we support them in the first 12-24 months will determine whether they stay, expand, and advocate for us, or quietly begin evaluating alternatives. 

Workato's support organization is at an inflection point. The patterns that worked at commercial scale (first-response SLA compliance, reactive ticket management, escalation-heavy workflows) are no longer sufficient for the enterprise customers we are winning and must retain. The gap between where our support capability is today and where it needs to be for this customer tier is real, recognized, and addressable. 

We are hiring a Director, Product Support to close this gap and drive the transformation. You will inherit a team with genuine capability and promising AI initiatives, and will build on that foundation to create a support function that is a competitive differentiator, not a source of CSM overhead and customer frustration. 

If you have rebuilt support organizations, lived inside the enterprise integration world, and want to lead a transformation that directly impacts Workato's ability to win at the enterprise level, this is that role.

Support Transformation

• Position the support team as a strategic differentiator.  

• Diagnose and fix the root causes behind slow time-to-resolution and other operational issues.  

• Redesign the escalation model: raise the bar for valid escalations, fix handoff standards, and reduce process bottlenecks.

• Overhaul the Technical Assistance Request (TAR) process to match enterprise SLA expectations and eliminate CSM ticket-expediting

• Shift team culture and metrics from first-response SLA to time-to-resolution and customer outcome ownership and build accountability systems.

• Establish and operationalize the Named Engineer model — dedicated primary and backup engineers assigned to Workato’s top 20 enterprise accounts, matched to each account’s tech stack and business context.

AI-Powered Operations

• Drive in-flight AI initiatives (ticket triage, Freshdesk MCP) into production; deploy IRO deflection tooling.

• Integrate log-access MCP servers into frontline workflows; build LLM-assisted ticket enrichment for cleaner escalations.

• Use ticket data as a product intelligence pipeline and surface recurring pain points to the roadmap.

Enterprise & Developer Support

• Build specialized technical capability  focused on developers using Workato through API-first and embedded deployments, Enterprise MCP integrations, and agentic workflow implementations.

• Develop technical support for developers on API-first, Enterprise MCP, and agentic deployments; create self-serve pathways to reduce ticket volume.

• Ensure the team has depth in REST/SOAP APIs, webhooks, OAuth, event-driven architectures, and the Workato SDK and recipe framework.

• Create developer-facing support pathways including documentation, sandbox environments, and community tooling that reduce ticket volume while increasing developer satisfaction.

• Partner with Product and Engineering to close feedback loops on developer experience issues surfaced through support.

Team & Cross-Functional

• Lead and grow the Philippines-based team and a small extension team in India, recruit support engineers and architects with depth to engage enterprise technical stakeholders.

• Lead and coach the management team on operational discipline, quality management, and how they think about customer outcomes — not just metrics.  

• Run structured quality reviews with each manager as a coaching tool, not a reporting exercise.

• Build career paths, competency frameworks, and AI fluency as a core skill requirement across all support roles.

• Identify high performers early and invest in their growth. Identify low performers early and act - do not leave either group in ambiguity.

• Partner with CCE, CSM, Engineering, and Product on clean handoffs, shared accountability, and feedback loops.

Requirements

Qualifications / Experience / Technical Skills

Experience

• 10+ years in enterprise technical support or support engineering; 2–4 years in a senior manager or director-level role.

• Hands-on experience with one or more legacy iPaaS platforms. 

• Demonstrated track record improving support operations: resolution time, escalation rates, CSAT.

• Experience leading teams in the Philippines or broader APAC.

Technical Depth

• Able to review integration logs and guide engineers through root cause analysis without defaulting to engineering escalation.

• Working knowledge of REST/SOAP APIs, OAuth, SAML/SSO, event-driven architecture, cloud infrastructure (AWS/Azure/GCP).

Soft Skills / Personal Characteristics

Leadership Qualities

• Change agent. Diagnoses entrenched problems and drives transformation without burning the team.

• Outcome-oriented, data-driven, and collaborative by default across CCE, CSM, Engineering, and Product.

• Confident communicator who can represent Support with senior leadership and enterprise customer stakeholders.

(REQ ID: 2699)

Role: Account Director  

Location: Manila, Philippines

About the role: 

This is an opportunity to join OLIVER's award-winning in-house studio embedded with a leading global consumer goods brand in Manila, as an Account Director delivering best-in-class client services across retail, digital content, and social campaigns.

Based in Manila and working on-site, you'll lead the day-to-day management of a fast-moving creative account — acting as the primary client contact and ensuring seamless delivery across multiple concurrent projects. Your ability to build trusted client relationships, drive high-quality output, and keep complex workstreams on track will be central to the studio's success.

We offer reasonable adjustments throughout the recruitment process.

The Account Director is responsible for the health and performance of a major creative account. You'll oversee project delivery, client satisfaction, and team coordination — serving as the key escalation point for clients and internal teams alike.

Working closely with creative, production, and operations leads, you'll ensure the studio consistently delivers work that meets and exceeds client expectations. You'll also identify growth opportunities, support the development of your team, and uphold the agency's standards of service and quality.

What you will be doing: 

Client Services:

• Act as the primary day-to-day client contact, ensuring a consistently positive and proactive client experience
• Maintain clear, timely communication with clients — in person and supported by documentation in writing
• Champion brand guardianship across all projects, ensuring consistency and quality at every touchpoint
• Constructively challenge clients where appropriate and proactively present added-value solutions developed with the project team
• Negotiate outcomes that work for both the client and the agency team, balancing ambition with delivery reality
• Stay current with industry developments, innovations, and agency case studies — bringing relevant insights to clients

Processes and Operations:

• Ensure internal processes are followed consistently across the account
• Train and onboard team members on internal workflows and ways of working
• Serve as the escalation point when client or internal SLAs are not met; work with relevant stakeholders to identify and resolve process gaps
• Communicate process changes and studio updates clearly to the team and ensure adoption
• Triage incoming briefs using the tier system in collaboration with the Client Services Manager and Lead Creative
• Allocate account management resource across the team
• Identify significant upcoming workloads that could impact studio capacity and escalate proactively to senior leadership

Project Delivery:

• Lead delivery on Tier 2 and Tier 3 projects, as well as new business opportunities and new work types
• Monitor project run rates and client satisfaction through regular check-ins with job owners and weekly WIP reviews
• Escalate at-risk projects to senior leadership promptly and with clear context
• Support job owners to keep projects on track, ensuring the client's objectives and the agency's delivery requirements are mutually understood

New Business Development:

• Identify organic growth opportunities through existing client relationships, actively looking to expand the scope and value of the studio's work
• Work with creative and senior leadership to develop proposals and plans for new capabilities or services

Team Development:

• Manage and develop direct and/or indirect reports, supporting their performance and professional growth
• Foster a collaborative, client-centric team culture that values quality, accountability, and continuous learning
• Actively contribute to knowledge-sharing and facilitate learning across the studio
• Support improvements to business practices, creative processes, and internal ways of working

What you need to be great in this role: 

• Proven experience managing creative accounts across retail, digital content, and social campaigns in a creative agency environment
• Track record of building strong, trust-based client relationships and delivering against complex, multi-project accounts
• Solid understanding of creative agency workflows, from brief to final delivery
• Experience managing and developing team members, with a focus on performance and growth
• Commercially aware, with hands-on experience managing project-level budgets, invoicing, and financial admin
• Strong organisational skills — able to manage and prioritise multiple workloads in a fast-paced environment
• Clear, confident communicator with the ability to work effectively across client-side and agency teams
• Professional proficiency in English required; proficiency in Filipino is an advantage

Budget and Financial Management:

• Experience managing project-level production budgets, including cost tracking, purchase orders, and invoice reconciliation
• Ability to report on budget performance and flag financial risks to senior stakeholders early

Gen AI and Agentic Thinking:

• Advanced proficiency with Gen AI tools relevant to account management and client services, using them to improve efficiency, communication quality, and output
• Experience designing AI-assisted workflows for yourself and supporting the team in adopting them effectively
• Ability to train team members on effective use of AI tools within the discipline
• Agentic approach to managing complex, multi-workstream accounts — breaking down challenges systematically and identifying clear paths forward
• Strong understanding of where AI adds value and where human judgment must take precedence, with rigorous oversight of AI outputs

Qualifications: Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

If you're excited about this role but don't meet every requirement, we encourage you to apply.

Ready to lead a high-performing creative account for a globally recognised brand? Share your CV and let's talk.

Req ID: 17406

#LI-JQ1 #LI-Onsite

Area of responsibility

Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. 

We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

The QA engineer will 

• automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
• establish testing environments
• perform defect detection
• be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• work in an agile environment

Qualification

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Minimum 5 years of experience in the technical field of software development, preferable in QA automation
• Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines
• Good knowledge of a Scripting Language, e.g. Typescript or Python
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus

Position Overview:

At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live.

We are seeking an experienced, skilled, and passionate Quality Assurance Engineer to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. This role is ideal for someone who is hands-on, technically strong, and passionate about delivering high-quality software, focusing on testing the IONOS Cloud Platform.

The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

Area of Responsibility

The QA Engineer will:

• Automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes.
• Establish testing environments.
• Perform defect detection.
• Be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• Work in an agile environment.

Key Responsibilities

• Design and execute manual test cases for web applications.
• Develop and maintain automated UI test scripts.
• Perform regression and cross-browser testing to ensure consistent UX.
• Identify, document, and track bugs and issues clearly and effectively.
• Collaborate with developers and the QA Team Lead, and contribute to the improvement of QA processes and best practices.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
• Minimum 5 years of experience in the technical field of software development, preferably in QA automation.
• Knowledge of QA methodology and tools.
• Experience with both manual and automated testing approaches and tools.
• Knowledge/familiarity of test automation tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines.
• Good knowledge of a Scripting Language, e.g. Typescript or Python.
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling.
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS), and experience with cloud infrastructure and related technologies.
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers is a strong plus.
• Comfortable working in Linux environments and using the command line.
• Strong analytical skills and attention to detail.

Area of responsibility

Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. 

We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

The QA engineer will 

• automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
• establish testing environments
• perform defect detection
• be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• work in an agile environment

Qualification

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Minimum 5 years of experience in the technical field of software development, preferable in QA automation
• Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines
• Good knowledge of a Scripting Language, e.g. Typescript or Python
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus

• Work with the Philippines’  largest company,  handling widely-recognized megabrands 
• Work with an amazingly passionate & collaborative team of 20+ people 
• Huge opportunity for growth through taking a business-based and digital-first approach  in driving innovative media solutions  

• Understood the client business and the category they play in, and key drivers of growth
• Built a collaborative relationship with your clients, acting as the lead contact across your brands
• Embedded yourself into the internal team and understood the different specialist teams you work with
• Understood the key tools and processes critical to the everyday running of the account

• Led your own planning response from insight and strategy through to execution
• Project managed cross-media, category and industry leading campaigns

• Worked closely with Agency’s other specialist teams (ie. MBA, research) on at least one project
• Coached junior members of the team to achieve their goals
• Delivered a positive client performance rating on your brands and helped deliver a positive over-all score for the team

• Attend & receive Client Communication/Media Briefing
• Deliver strategic communication response to business issues/challenges
• Recommend platforms (ATL &Digital) and investment level based on objectives and strategic directions
• Manage brand budget on an annual and monthly level
• Monitor and analyze brand & competitive activities to gain learnings and best practices
• Lead discussions with brand team on communication reviews and upcoming media plans/activities
• Utilize different media and research tools/studies to craft data-based media solutions
• Deliver accurate and timely tracking reports
• Collaborate with the different teams (internal and external) to ensure smooth and holistic delivery of requirements
• Seek and recommend media innovations which will address business needs
• Lead and mentor team to help Planners improve their strategic thinking skills and operational discipline.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.=

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

We are seeking a motivated and detail-oriented Senior Manager to lead our Manila Production teams within Home Equity Investments (HEI). The Senior Manager, Operations will create structure, instill discipline, and elevate performance across multiple teams. This role goes beyond maintaining operations; it is about building a strong leadership layer that drives consistent results, fosters innovation, and ensures long-term scalability.

This role is ideal for a hands-on, strategic leader who thrives in fast-paced, high-growth environments and is passionate about building teams that deliver excellence at scale.

Your responsibilities

Leadership & People Management

• Provide strategic direction and oversight to multiple operational teams through effective management of managers.
• Mentor, coach, and develop direct reports, fostering leadership skills and ensuring accountability across all levels.
• Build a high-performing culture by setting clear expectations, promoting collaboration, and recognizing achievements.
• Support the design and execution of workforce planning, recruitment, and succession initiatives that strengthen organizational capacity and long-term scalability.

Operational Excellence

• Oversee daily operations across key functions (Valuations Underwriting, Underwriting, Processing, Closing, and Funding).
• Ensure processes and systems are efficient, standardized, and scalable to meet the needs of a growing technology-enabled operational model and a world-class investor experience. 
• Drive continuous improvement initiatives, leveraging data and feedback to optimize service delivery and outcomes.

Stakeholder Engagement

• Build and maintain strong working relationships with internal and external stakeholders.
• Serve as an escalation point for complex operational issues, ensuring timely resolution and effective communication.

Strategic & Financial Management

• Translate organizational strategy into operational plans with measurable objectives and outcomes.
• Monitor key performance indicators (KPIs) to track progress and inform decision-making.

Change & Innovation

• Lead organizational change initiatives to enhance operational resilience, agility, and adaptability.
• Champion innovation in processes, systems, and technology to enhance employee and homeowner experience.
• Ensure change management practices are embedded within teams to minimize disruption and maximize adoption.

About you

• 8 + years of progressive leadership experience in BPO, fintech, or financial services, including at least 3–5 years as a manager of managers.
• Background in U.S. mortgage, lending, or financial technology preferred.
• Demonstrated ability to collaborate effectively across global teams, ensuring seamless coordination and delivery in geographically dispersed environments.
• Demonstrated ability to coach and develop managers/team leads, ensuring they, in turn, build high-performing frontline teams.
• Strong background in managing production/operations, with direct responsibility for meeting and exceeding KPIs and SLAs.
• Proven experience in identifying bottlenecks, redesigning workflows, and implementing process improvements that materially improved results.
• Clear history of driving business outcomes under tight deadlines and with measurable impact (e.g., efficiency gains, error reduction, faster turnaround times).
• Hands-on experience managing CX in an origination/production context, with the ability to balance speed, accuracy, and client satisfaction.
• Experience scaling teams from <100 to 200+ while maintaining performance standards preferred.
• Familiarity with forecasting, capacity planning, and workforce optimization preferred.
• Strong ideation and ability to introduce new tools, systems, or strategies that improve productivity or customer satisfaction.
• Passion for employee engagement, retention, and professional development; evidence of reducing attrition and building a strong culture at scale.
• Data-driven decision-maker with a track record of using metrics, dashboards, and reporting to drive accountability and continuous improvement.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.
• Global Experience: Collaborate with an international team and learn from global practices.

Philippines Data Privacy Statement

Role:  Social Media Director – APAC 

Location:  Manila, Philippines

About the role: 

The Director of Social Media – APAC will build and elevate our social media marketing services across this dynamic, high-growth region. You will unite social media practitioners currently embedded across diverse markets and clients, driving a practice that helps OLIVER stand out with original, award-winning work that delivers strong value to clients. Working with passionate local teams and business leads, you'll unlock significant growth opportunities while developing our creator and social commerce services. 

We seek a highly accomplished social media leader with deep expertise across the diverse APAC landscape. You understand the nuanced consumer behaviours, platform preferences, and cultural dynamics across key markets including Indonesia, Vietnam, Malaysia, Philippines, Thailand, Singapore, Japan, Australia, and India. You're excited by the region's leadership in social commerce and see the opportunity to build something special. You're a strategic thinker who can help teams deliver work that positions OLIVER as a strategic partner, not just a production resource. You're data-driven, results-oriented, culturally sensitive, and passionate about what makes brands succeed across Asia-Pacific's varied digital ecosystems. 

What you will be doing: 

Leadership & Capability Building: 

• Unite and empower social media practitioners embedded across APAC clients and markets, building strategic capability and fostering cross-market collaboration and learning. 
• Coach teams to deliver strategically-driven, high-value work that positions OLIVER as a key partner to clients and drives measurable business results. 
• Develop expertise in social commerce and live selling, positioning OLIVER as a leader in these rapidly evolving areas where APAC sets global standards. 
• Leverage AI and proprietary technology to enhance team efficiency and output quality across markets. 

Growth & Strategic Client Management: 

• Drive business growth by identifying and capitalizing on opportunities across the region, serving as a strategic advisor and figurehead among APAC clients. 
• Provide culturally-nuanced social media consultancy to senior clients, developing market-specific strategies and frameworks that maximize ROI while respecting local consumer behaviors and platform ecosystems. 
• Build and nurture strong client relationships across markets, partnering with senior stakeholders to deliver smart, effective solutions tailored to local needs. 
• Develop compelling proposals that secure new business, expand existing accounts, and introduce social commerce capabilities.

Market Excellence & Innovation: 

• Establish best practices that respect market differences while promoting service excellence, identifying opportunities for increased efficiency and effectiveness across the region. 
• Ensure teams leverage emerging technologies—particularly in social commerce, live selling, and AI—to deliver greater value to clients. 
• Educate clients and teams on market-specific social media opportunities, platform innovations, and the power of social to drive measurable brand impact and ROI. 
• Share cross-market insights and success stories to elevate practice across the entire region. 

What you need to be great in this role: 

• APAC Market Expertise & Cultural Intelligence: Deep understanding of social media landscapes across multiple APAC markets (10+ years in agencies or brands within the region), particularly Indonesia, Vietnam, Thailand, Malaysia, Philippines, Singapore, Japan, Australia, and India. Proven ability to navigate diverse consumer behaviours, platform preferences, and cultural nuances. Strong knowledge of social commerce and live selling best practices. 
• Strategic Builder & Change Leader: Track record of building social capabilities that differentiate agencies in market. Skilled at developing award-winning work and strategic approaches that position agencies as key partners. Ability to unite distributed talent across markets, fostering collaboration and excellence. 
• Client Relationship Management & Flawless Communication: Excellent presentation skills with the ability to deliver compelling communications both in person and online. Exceptional ability to build and maintain senior client relationships, representing the agency with polish and confidence at industry events, in boardrooms, and new business situations. 
• Results-Driven & Entrepreneurial: Proven track record of driving revenue growth and delivering profitable outcomes. Proactive, solution-oriented, and energized by opportunity. Focused on delivering measurable results and effective work that drives business outcomes. Comfortable building in a high-growth environment. 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16404

#LI-RO1 #LI-Hybrid

Job Description:

The Support Analyst is the primary service contact assisting customers to effectively utilize the software to meet their firm’s business objectives. The Support Analyst leverages advanced software troubleshooting skills, strong business acumen, and proven customer soft skills to proactively resolve simple to complex service requests from external customers and implementation personnel. The Support Analyst position requires the ability to effectively capture, document, analyze, and reconcile customers' procedural, setup, Elite application, and integration-related inquiries utilizing remote access tools, data analysis tools, and internal systems 

Work Arrangement: ​Remote​ 

This role requires the individual to be based in ​Philippine. US time zone coverage and US weekend / afterhours shift potential.

What You’ll Do:

• Problem Resolution: Communicates and recommends simple to complex business processes, procedural and/or diverse service request solutions to resolve customer issues Documents the nature and scope of found issues and takes steps toward resolution including testing and leveraging existing internal knowledge bases and documentation Effectively uses local test systems, remote access utilities, and other resources during the Support Analyst process and escalates issues to senior-level analysts when necessary for further analysis. Isolates root causes and efficiently takes restorative actions while minimizing disruption to the customer’s business operation.    
• Customer Satisfaction: Respond and communicate effectively and consistently with customers to build trust and loyalty by providing professional, courteous, and knowledgeable service Effectively communicates service request status and actions taken towards problem resolution to a diverse audience of differing levels of technical competence.    
• Client Management: Effectively manages customer issues by prioritizing and setting expectations appropriately Effectively coordinates appropriate resources required to manage customer issues.    
• Collaboration: Collaboratively interacts with colleagues to resolve customer issues in the most effective manner Proactively participates in team meetings and interdepartment escalations contributing suggestions and solutions to increase cooperation and effectiveness    
• Technical Expertise: Acquires and maintains expertise on the Legal Enterprise Solutions product set and its operating platforms Requires a good working knowledge of how client firms could utilize or adapt the software to effectively manage their business from a financial and operational perspective as well as being able to test and evaluate new technologies and software updates. Participates in process improvements to streamline operational challenges.   
• ​​Perform other duties as assigned to support departmental and company objectives.​ 

What You’ll Need:

• ​​Bachelor's Degree​ in Law, Finance, Information Systems or equivalent experience. 
• ​​2–3 years​ of experience in technical, financial, or customer support experience in a software environment 
• Technical knowledge of MS-Windows and fundamental relational database concepts (preferably MS-SQL)    
• Deductive logic, complex problem-solving, and excellent troubleshooting skills to formulate customer-specific solutions.    
• Clear, concise, courteous, and professional English written and verbal communication.    
• Self-directed, able to prioritize, and effectively manage many cases at a time.    
• Exceptional customer service, organization, and time management skills    
• Preferred Skills and Experience:    
• Can consistently and successfully demonstrate, (with minimal supervision): Strong team player capabilities, i.e., willing to offer and seek assistance to/from others as appropriate. 
• Desire for self-improvement i.e., self-study on own initiative and continuing education opportunities Participation in both client-facing and internal projects    
• Ability to work well across departments and all skill levels.    
• Advanced experience using and troubleshooting Microsoft Office 2016, 2019, and 365 with an emphasis on Excel, Outlook, and Word Troubleshoot Office solution deployment for VSTO\COM-Add-ins General understanding of XML and XML error codes/logs.    
• Ability to travel up ​<10%​ as business needs require 
• ​​Role requires the following physical capacity:​ ​Sedentary: primarily desk/computer work​  
• ​​Must be legally authorized to work in​ ​Philippines​; ​Elite does not provide employment sponsorship for this position​ 
• Proficiency in English at a C1 level or higher (CEFR), with the ability to communicate effectively in both written and spoken formats.

Benefits:

• Competitive compensation package
• Health Plan
• Retirement savings plan with an employer contribution
• Time off
• Paid holidays
• Wellness Initiatives
• Rice Allowance
• Connectivity Allowance
• Travel Insurance
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

3Cloud is looking for Senior Consultants who specialize in Power BI with a focus on data. You must have advanced knowledge of Power BI and its data components including Power Query/M, DAX, and dimensional modeling, with knowledge and experience in basic report design. Having a working knowledge of conventional SQL Server (data warehouse design, SSIS and SSRS) and Direct Query is helpful. You will also need to understand Power BI License models and be able to work with customers to help them achieve the most optimal licensing model for their business needs. You must have experience using Databricks platform to develop, implement, and optimize data pipelines and workflows. You must have strong communication skills that allow them to regularly deal with clients and their staff, as well as with specialists from related fields, including database developers, and software engineers. Your outstanding analytical and problem-solving skills and good grasp of both the technical and business side of business intelligence, and your ability to always keep up to date with the latest updates for Power BI will make you a good candidate for this role. If you are an individual who is highly interested in using Power BI technologies with a focus on data, and you work well with customers, you may be who we are looking for.

Responsibilities

• Conduct customer discovery meetings to determine reporting requirements
• Understand and work with customer on Power BI Licensing, and understand the limits/advantages of each licensing platform
• Create well performing star schema data models for use with Power BI, including proper calculated columns and measures
• Creating Power BI solutions for customers including importing data from multiple sources, building reports and dashboards, and creating appropriate data elements using DAX and source queries
• Guide customers on deploying Power BI solutions to the Power BI service (Gateways, DirectQuery, DataFlows, Data Updates)

Qualifications

• Bachelor’s degree in computer, engineering, data science or a related field; or equivalent work experience
• 5+ years working with data and business intelligence solutions on the Microsoft tool stack for Business Intelligence (SSRS, Power BI, or PowerPivot (Excel) or PerformancePoint), or other vendor Business Intelligence tools (Business Objects, MicroStrategy, Qlik, SAP)
• Working knowledge of TSQL, data modeling, reporting using Power BI or other Microsoft tools
• Experience creating complete Power BI report solutions based on business questions with linked content, drilldowns, and nested parameters
• Dynamic measure designs using advanced DAX techniques
• Knowledge of data mashups and transformations using Power Query/M language
• Utilize Databricks platform to develop, implement, and optimize data pipelines and workflows.
• Ability to report visual choices and visual interactions
• Design, develop and implement user interfaces to ensure ease of use and minimal knowledge by the functional work group that will be using the database
• Ability to gather requirements and conduct focus groups to determine the processes needed to assist and grow the business

Professional Skills:

• Eagerness to contribute in a team-oriented environment
• Excellent communication (written and oral) and interpersonal skills for both technical and non-technical teams
• Passionate about learning new technologies
• Analytical approach to problem-solving; ability to use technology to solve business problems
• Ability to work in a fast-paced environment

Additional Preferred Experience:

• Power BI tenant and workspace management to support development, testing and deployment
• Experience with analytics and custom visualizations for Power BI using Python, R
• Advanced SQL including some query tuning
• Experience in the identification of data quality
• Experience deploying Power BI solutions to the Power BI Report Server (on-premises)
• Experience deploying Power BI solutions using Power BI Embedded
• Deploying cloud-based solutions using Microsoft Azure data services including Azure Data Factory, Azure Data Lake, and Azure SQL DB

Power BI’s basic functionality is rooted in having good quality data. 3Cloud is looking for Lead consultants who specialize in Power BI with a focus on data. You must have advanced knowledge of Power BI and its data components including Power Query/M, DAX, and dimensional modeling, with knowledge and experience in basic report design. Having a working knowledge of conventional SQL Server (data warehouse design, SSIS and SSRS) and DirectQuery is helpful. You will also need to understand Power BI License models and be able to work with customers to help them achieve the most optimal licensing model for their business needs. You must have experience using Databricks platform to develop, implement, and optimize data pipelines and workflows. You must have strong communication skills that allow them to regularly deal with clients and their staff, as well as with specialists from related fields, including database developers, and software engineers. Your outstanding analytical and problem-solving skills and good grasp of both the technical and business side of business intelligence, and your ability to always keep up to date with the latest updates for Power BI will make you a good candidate for this role. If you are an individual who is highly interested in using Power BI technologies with a focus on data, and you work well with customers, you may be who we are looking for.

Responsibilities

• Conduct customer discovery meetings to determine reporting requirements
• Understand and work with customer on Power BI Licensing, and understand the limits/advantages of each licensing platform
• Create well performing star schema data models for use with Power BI, including proper calculated columns and measures
• Creating Power BI solutions for customers including importing data from multiple sources, building reports and dashboards, and creating appropriate data elements using DAX and source queries
• Guide customers on deploying Power BI solutions to the Power BI service (Gateways, DirectQuery, DataFlows, Data Updates)

Qualifications

• Bachelor’s degree in computer, engineering, data science or a related field; or equivalent work experience
• Experience managing / leading a team
• 8+ years working with data and business intelligence solutions on the Microsoft tool stack for Business Intelligence (SSRS, Power BI, or PowerPivot (Excel) or PerformancePoint), or other vendor Business Intelligence tools (Business Objects, MicroStrategy, Qlik, SAP)
• Working knowledge of TSQL, data modeling, reporting using Power BI or other Microsoft tools
• Experience creating complete Power BI report solutions based on business questions with linked content, drilldowns, and nested parameters
• Dynamic measure designs using advanced DAX techniques
• Knowledge of data mashups and transformations using Power Query/M language
• Utilize Databricks platform to develop, implement, and optimize data pipelines and workflows.
• Ability to report visual choices and visual interactions
• Design, develop and implement user interfaces to ensure ease of use and minimal knowledge by the functional work group that will be using the database
• Ability to gather requirements and conduct focus groups to determine the processes needed to assist and grow the business

Professional Skills:

• Eagerness to contribute in a team-oriented environment
• Excellent communication (written and oral) and interpersonal skills for both technical and non-technical teams
• Passionate about learning new technologies
• Analytical approach to problem-solving; ability to use technology to solve business problems
• Ability to work in a fast-paced environment

Additional Preferred Experience:

• Power BI tenant and workspace management to support development, testing and deployment
• Experience with analytics and custom visualizations for Power BI using Python, R
• Advanced SQL including some query tuning
• Experience in the identification of data quality
• Experience deploying Power BI solutions to the Power BI Report Server (on-premises)
• Experience deploying Power BI solutions using Power BI Embedded
• Deploying cloud-based solutions using Microsoft Azure data services including Azure Data Factory, Azure Data Lake, and Azure SQL DB

Are you an electrical engineering expert eager to shape the future of AI? Large‑scale language models are evolving from clever chatbots into powerful engines of scientific discovery. With high‑quality training data, tomorrow’s AI can democratize world‑class education, keep pace with cutting‑edge research, and streamline technical work for engineers everywhere. That training data begins with you—we need your expertise to help power the next generation of AI.

We’re looking for electrical engineering specialists who live and breathe circuit design, signal processing, electromagnetics, power systems, control theory, embedded systems, semiconductor devices, and communications engineering. You’ll challenge advanced language models on topics like analog and digital circuit analysis, PCB design, Fourier and Laplace transforms, microcontroller architecture, power electronics, wireless communication protocols, and real-time system integration—documenting every failure mode so we can harden model reasoning.

On a typical day, you will converse with the model on design scenarios and theoretical electrical engineering questions, verify factual accuracy and logical soundness, capture reproducible error traces, and suggest improvements to our prompt engineering and evaluation metrics.

A PhD in electrical engineering or a closely related field is ideal; peer‑reviewed publications, hardware design experience, or applied control systems or communications projects signal fit. Clear, metacognitive communication—“showing your work”—is essential.

Ready to turn your electrical engineering expertise into the knowledge base for tomorrow’s AI? Apply today and start teaching the model that will teach the world.

We offer a pay range of $8‑to‑$65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.

Job title: Electrical Engineering Specialist – AI Trainer
Employment type: Contract
Workplace type: Remote
Seniority level: Mid‑Senior Level