Job Title: Meetings and Events Senior Project Manager, Sourcing and Contracting

Brand: Emota

Location: Ashby-de-la-Zouch or London or Manchester (hybrid - min of 2 days a week in closest office)

Reporting to: Senior Director of Meetings and Events

Direct reports: None

A bit about the role …

As an experienced Senior Project Manager specialising in venue sourcing and contracting for meetings and events, you will play an important role in the early planning of global projects for one of our renowned clients. From the initial brief stage, you will shape meeting and events project requirements and goals, ensuring you align the venue sourcing with client needs, budgets and event priorities.

You will lead and co-ordinate the end-to-end venue sourcing process. Working in close partnership with the Emota Venue Sourcing Team, you will deliver comprehensive briefs, manage shortlisting activity, and present well-considered recommendations to clients. Taking ownership through venue selection, you will lead negotiations, manage and finalise contracts and develop detailed budgets, before ensuring a smooth and structured handover to delivery teams.

You will manage the full hotel contracting process, working with client hotel agreements where needed. By working with hotel partners, you will agree clear, balanced terms that help minimise cancellation and attrition risk. Through early planning and ongoing communication, you will help avoid unnecessary penalties while ensuring contracts meet client and delivery needs.

You will also mentor colleagues on best-practice approaches to venue contracting, commercial negotiation, and supplier management, building capability and consistency across the team.

Your role will involve close collaboration with clients, suppliers, and our teams, and some international travel to industry events.

We offer a comprehensive benefits package to you including volunteer days, enhanced annual leave with an option to buy/sell, company pension, life and health insurance and many other benefits.

You will…

Project Management:

· Lead the project from a client, internal team, and external partner perspective, with a primary focus on early-stage planning, venue sourcing, and contracting activity

· Manage projects during the sourcing and pre-delivery phases, being an important client contact and ensuring a seamless transition to delivery teams

· Shape and manage client briefs, ensuring you define requirements, goals, and sourcing strategies and align them with budget, compliance, and delivery considerations

· Lead the end-to-end venue sourcing and contracting process, managing hotels and venues from initial feasibility through to contract negotiation and confirmation

· Work in close collaboration with the Emota Venue Sourcing Team and third-party suppliers, promoting partnerships co-ordination

· Present venue options, recommendations, and costings to clients and team members, supporting informed decision-making

· Produce and circulate clear, structured project communications (e.g. status updates, sourcing summaries, and handover documentation) to our teams and external partners

· Conduct site inspections and planning meetings with venues and suppliers, before handover to delivery teams

· Ensure all sourcing and contracting activity follows regulatory, compliance, and client-defined guidelines

· Attend selected national and international meetings, events, and industry engagements

Client Liaison and Development:

· Develop trusted relationships with clients through regular engagement

· Lead client meetings during the briefing, planning, and sourcing phases, ensuring you define goals well

· Act as a senior contact for clients during venue sourcing and contracting activity, keeping them informed of progress, options, and important decisions throughout

· Identify new opportunities for our business development to share with a Client Engagement Director

· Contribute to the preparation and presentation of event proposals, venue recommendations, and costings, ensuring agreement on client needs and commercial goals

· Lead client planning meetings focused on sourcing and venue selection

· Manage preparation of supportive meeting planning materials for client planning meetings

· Provide structured updates to clients throughout the sourcing and contracting lifecycle, ensuring transparency and confidence in planning

· Be a subject matter expert for assigned client accounts, guiding and supporting colleagues with venue strategy, contracting best practice, and client‑specific requirements

Budget Management:

· Lead the development of event budgets during the sourcing and contracting phase, using company financial systems and tools

· Lead the preparation, maintenance, and refinement of budgets from initial estimates through to handover to delivery teams

· Approve all client invoices before dispatch associated with venue sourcing phase

· Identify, measure and communicate cost avoidance and cost-saving opportunities achieved through sourcing strategy and commercial negotiation

· Ensure compliance with company and client invoicing and financial processes

· Log time for the project

Development and Management:

· Provide ongoing mentoring, coaching, and practical guidance to team members on venue sourcing, contracting, and negotiation best practice

· Be the senior escalation point for venue contracting or supplier challenges, offering guidance and solutions to support team success

· Contribute to the continuous development of sourcing processes, templates, and best‑practice guidance, supporting capability building across the wider team

General:

· Be an ambassador for the agency

· Attend and contribute at team meetings

· Collaborate with other departments to ensure the delivery of client goals

· Work towards client and our service level agreements (SLAs) for all events

· Understand, apply, and promote our mission, vision, and values

· Comply with all company and client procedures, including those relating to Health & Safety, privacy and security

· Display an understanding of compliance, including ABPI and PhRMA guidelines, when working with healthcare clients

· Comply with all client and company privacy and security protocol

· Apply a knowledge of our range of services

· To be mindful of environmental sustainability in all aspects of your role and incorporate this mindset in your approach

What do you need to have …

· Previous experience (5+ years) of managing and delivering meetings and events in a corporate setting (ideally internationally)

· A working knowledge of international cities, venues and hotels specifically in Europe and America

· Experience managing event budgets from creation through to revisions and reconciliation

· Meeting and event project management and resource skills

· A customer-centric approach to event delivery

· Proficiency in a range of event management software, project management tools and Microsoft 365 suite (including Excel and ability to maintain complex spreadsheets)

· Whilst this role has limited travel, the company will require the flexibility and desire to travel both nationally and internationally to industry and supplier events, albeit less so than a meetings and events delivery role

· Experience working with Pharmaceutical/Healthcare clients is preferable

A bit about us ….

Emota is an award-winning global events agency that creates and delivers engaging, impactful experiences.

Part of Inizio Engage XD, we are an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the delivery of live and virtual experiences, film, digital, and immersive content.

Job Title: Meetings and Events Project Manager

Brand: Emota

Location: UK: Ashby-de-la-Zouch or Manchester, (hybrid - min 2 days in nearest office a week)

Reporting to: Project Director

Direct report(s): None

A bit about the role …

Reporting into a Project Director you will manage global meetings, events and congress participation for our pharmaceutical clients. You will ensure each event is profitable, compliant and meets clients and team's expectations. You will be responsible for all logistical elements and budget management and be supported by a Project Executive who will manage the attendee participation.

This role, which includes national and international travel, will involve client partner, supplier and financial management at all stages of the delivery - pre, on-site and post event.

We offer a comprehensive benefits package to you including volunteer days, enhanced annual leave with an option to buy/sell, company pension, life and health insurance and many other benefits.

What will you do …

Project Management:

· Manage all venues and associated logistical arrangements including congress attendance and business centre, dinners and break-outs and housing blocks and attrition

· Manage congress sponsorship activity on behalf of your client including approval process, liaison with client contracting team and booth providers

· Manage and co-ordinate client requirements with all 3rd party suppliers/internal service providers

· Produce, manage and circulate important communications e.g. weekly status reports to all main meeting partners

· Travel on-site to conduct site inspections including planning meetings with all suppliers and for delivery of the event

· Manage post event metric reporting

Client Liaison and Development:

· Deliver first class customer service following clients goals

· Plan, attend and implement client planning meetings – face-to-face, hybrid and virtual including debriefs

Financial Management:

· Responsible for the preparation and maintenance of budgets, throughout the lifecycle of each event including approving invoices

· Ensure financial tracking of each event and conduct regular 'health checks' to ensure positive cash flow

· Accomplish scope management – to identify and charge clients for out-of-scope activities

· Track cost avoidance / saving measures

· Ensure compliance with company and client invoicing processes

· Responsible for the preparation and maintenance of congress cross charge budgets, throughout the lifecycle of each event

General:

· To work with appropriate support departments to ensure the delivery of client measurables

· Assist new starters by taking on the role of 'Buddy'

· Apply our mission, vision and values

· Comply with all company and client procedures

· Maintain good long-term relationships with hotels, venues and suppliers, to ensure the best value for money for your clients

· Be an ambassador for the agency

· To be mindful of environmental sustainability in all aspects of your role and incorporate this mindset in your approach

What do you need to have …

· Organiser with a minimum of 4 years event management delivery of corporate events

· Experience managing event budgets from initial budget, through revisions and reconciliation

· Client liaison skills

· Team motivator and professional team member

· A focus on accuracy, detail, consistency and dedicated to customer service

· Intermediate level Excel (can maintain complex spreadsheets)

· The ability and desire to travel on-site internationally

A bit about us ….

Emota is an award-winning global events agency that creates and delivers engaging, impactful experiences.

Inizio Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the delivery of live and virtual experiences, film, digital, and immersive content.

Many of the positions within our company are subject to security clearance or security assurance levels.
The successful candidate must be able to obtain and maintain the appropriate level of security clearance or assurance level for this role, in line with client and sector requirements.

In some cases, additional nationality or residency criteria may also apply due to specific client or national security obligations.

Further information on National security clearance levels can be found on the UK Government website: (National security vetting: clearance levels - GOV.UK) 

About BakerHicks 

We’ve been innovating in design, engineering and project delivery since 1957 and operate from 14 locations for a truly European reach. For more about our company story, see: About | BakerHicks. 

BakerHicks. A Morgan Sindall Group company.  

Benefits 

Whatever your discipline, you’ll be alongside some of the most talented people in the industry. Our network of offices are appealing, friendly and comfortable spaces, easily accessible by car or public transport. And our salary and benefits packages are some of the best in the industry.  

What you get will depend on what you do, with individual performance-related rewards also on offer in addition to: 

• Company car or cash allowance 
• Up to 6% matched contributory pension plan 
• Life assurance scheme 
• 25 days annual leave plus ability to buy additional leave 
• Discount scheme (including gym membership, mobile phones etc) 
• Flexible/hybrid working 
• Family friendly policies 
• Employee assistance 
• Professional development 

BakerHicks is an equal opportunity employer. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion throughout.  
BakerHicks is an inclusive organisation welcoming talent from all backgrounds. Applicants are assessed on the basis of personal merit and qualifications.   

#LI-RK1

Job Title: Corporate Lawyer

Ready to take your career to the next level?

We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together.

________________________________________

The role in 60 seconds

• Role: Senior Associate or Managing Associate
• Team: Corporate & Finance
• Location: Flexible, hybrid working across any of our office locations
• Working Pattern: Full-time/Part-time/Flexible
• Why this role matters: We are looking for someone with some experience looking to take the next step in their career. This is an exciting opportunity to work as part of an award winning team with an impressive client list, with genuine scope to fast track your career.

________________________________________

What you’ll do

In this role, you’ll:

• Play an active role in the continued success and growth of our team, alongside an impressive client list and ambition to continue building new and lasting national and international client relationships.
• Work across a broad spectrum of corporate work, including private equity, M&A, strategic investments and re-organisations.
• Day to day, you will take a solution led approach, listening to clients' challenges and understanding their businesses in order to provide tailored advice and bespoke, premium solutions.
• Benefit from excellent career development opportunities. We offer a genuinely exciting and different proposition, as you will have real and supported scope to fast track your career within a team with a proven track record of developing and progressing its lawyers. We pride ourselves on our openness and transparency when it comes to promotions, so please ask us about our career framework for lawyers.

________________________________________

What we’re looking for

We’re seeking someone who thrives in a fast-paced, client-focused environment and brings:

• Experience as a high performing Corporate Lawyer.
• Commitment to delivering an exceptional client experience in every interaction, and take pride in understanding your client's needs, challenges and expectations.
• Motivation to understand the bigger picture for our clients, and keen to play your part in realising their longer-term business ambitions.
• You’ll share our passion for innovation, collaboration, and achieving great things together.

________________________________________

Join a seriously ambitious firm

At Foot Anstey, we’re committed to making a difference for our people, our clients, and society. Here’s what makes us stand out:

• An ambitious growth strategy that opens up opportunities for our people to make their mark.
• A client base that spans household names, thriving startups, and ambitious enterprises.
• A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
• A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
• Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals

________________________________________

Progressive benefits tailored to you

We believe our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing, including:

• Competitive salary and performance-linked bonus.
• Employee sabbaticals
• Enhanced parental leave policies.
• Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships).
• An open, flexible working environment.
• For a full list of our competitive benefits package, please click here

________________________________________

Ready to apply?

• Hit the "Apply Now" button.
  • Send us your CV and a quick note on why this role is perfect for you.
  • Our team will review your application and be in touch, whatever the outcome.
• Invited for interview?
  • With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do.
  • We’re here to support your individual needs. If you require any adaptations or adjustments, we’re more than happy to accommodate these. Before your interview, we’ll contact you to discuss the themes we’ll cover and answer any questions you might have.
  • If you’d like to visit our offices prior to your interview or would like help testing your kit for your virtual interview, just let us know.

Let’s make your next career move the start of something extraordinary.

Many of the positions within our company are subject to security clearance or security assurance levels.
The successful candidate must be able to obtain and maintain the appropriate level of security clearance or assurance level for this role, in line with client and sector requirements.

In some cases, additional nationality or residency criteria may also apply due to specific client or national security obligations.

Further information on National security clearance levels can be found on the UK Government website: (National security vetting: clearance levels - GOV.UK) 

About BakerHicks 

We’ve been innovating in design, engineering and project delivery since 1957 and operate from 14 locations for a truly European reach. For more about our company story, see: About | BakerHicks. 

BakerHicks. A Morgan Sindall Group company.  

Benefits 

Whatever your discipline, you’ll be alongside some of the most talented people in the industry. Our network of offices are appealing, friendly and comfortable spaces, easily accessible by car or public transport. And our salary and benefits packages are some of the best in the industry.  

What you get will depend on what you do, with individual performance-related rewards also on offer in addition to: 

• Company car or cash allowance 
• Up to 6% matched contributory pension plan 
• Life assurance scheme 
• 25 days annual leave plus ability to buy additional leave 
• Discount scheme (including gym membership, mobile phones etc) 
• Flexible/hybrid working 
• Family friendly policies 
• Employee assistance 
• Professional development 

BakerHicks is an equal opportunity employer. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion throughout.  
BakerHicks is an inclusive organisation welcoming talent from all backgrounds. Applicants are assessed on the basis of personal merit and qualifications.   

#LI-RK1

Job Title: Service Manager - Children Looked After - Knowsley
Location: Knowsley
Pay Rate: £528.44 per day

About the Role:

Are you a passionate and experienced social care professional looking to make a significant impact in the lives of children? Knowsley Council is seeking a dedicated Service Manager to lead our Children Looked After team. In this role, you will oversee the delivery of high-quality services to children in care, ensuring their safety, well-being, and development.

What will your responsibilities be?

In this role, you will lead and manage the Children Looked After team, providing guidance and support to social workers and other staff. You will ensure the delivery of effective and efficient services that meet the needs of children in care. Additionally, you will develop and implement policies and procedures to improve service delivery and outcomes for children. Monitoring and evaluating the team's performance to ensure compliance with statutory requirements and best practices is essential. You will work collaboratively with other agencies and stakeholders to provide integrated services for children and families. Managing budgets and resources effectively to ensure the sustainability of services is also a key responsibility.

Requirements:

• Qualified Social Worker with a valid registration.
• Extensive experience in children's social care, particularly with children looked after.
• Proven leadership and management skills.
• Strong knowledge of relevant legislation, policies, and best practices.
• Excellent communication and interpersonal skills.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive and collaborative working environment.
• The chance to make a real difference in the lives of children and families.

Why Liquid Personnel?

• New ‘Faster Pay’ service getting you paid more quickly
• Twice weekly payroll
• Free DBS and compliance service
• Access to exclusive roles that aren’t available from other agencies
• Free access to Liquid’s exclusive social work training and CPD portal
• Your own dedicated consultant with extensive social work knowledge
• Access to a wide selection of social work positions across the UK
• “Refer a Friend” bonus – get £500 for each social worker you refer who we successfully place*
• “Find your own job” bonus – get £250 for bringing your own position to us *

Liquid Personnel is an equal opportunities employer. Liquid Personnel Ltd is acting as an Employment Business in relation to this vacancy. * Terms and conditions apply to our bonus schemes.

Reasonable Adjustments:

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.

We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List.

BH - 190459
GH - 31032

Team

Process Knowledge Management (PKM) at Raisin owns all operational knowledge and  documentation, as well as maintains and continuously improves existing processes, supporting scalable operations by integrating insights from other CS teams Q. Working closely with Process Design & Innovation, PKM provides deep area expertise during the design and rollout of new processes and takes ownership once they move into long-term use.
The team combines domain knowledge, structured process thinking  and AI-supported content creation to ensure that CS at Raisin operates with clear, simple and reliable processes .

Your Responsibilities

This role sits in a growing and evolving area of the business. As the Subject Matter Expert for Investment & Pension Products (IPP) within CS. You will be expected to understand customer and agent journeys, identifying friction points, and translating complex investment and pension topics into clear, usable, and compliant processes and communication. We’re looking for someone with a background in customer experience within investment and pension products, who is a self-starter who enjoys learning, problem solving and continuous improvement.

• Own knowledge, documentation and process management for Investment & Pension Products (IPP) within CS.ct as the main point of contact for the IPP area and ensure alignment with internal CS teams, external partners and Product teams.
• Drive regular agent-shadowing and data-gathering agenda to understand operational challenges, capture insights and translate them into process and documentation improvements.
• Proactively improve, simplify and standardize  content, leveraging AI-supported tooling.
• Own and maintain customer-facing knowledge and documentation for IPP, to support self-service and ticket deflection
• Independently assess, prioritize, and handle requests from internal and external stakeholders in an environment with evolving requirements.
• Support audit-related activities and maintain compliance documentation related to IPP.
• Contribute IPP expertise to PDI-led projects by supporting the research, design, documentation, and rollout of new or revised processes, ensuring alignment with operational constraints  and long-term sustainability.
• Lead the deployment of Lean ways-of-working in the IPP area CS organization.
• Own IPP CS feature requests to Product, ensuring business impact and operational needs are clearly represented.
• Own projects and responsibilities end-to-end from problem discovery and analysis through solution design, rollout and team adoption.

Your Profile

• Background in finance,banking or financial services - ideally with exposure to investment and pension products.
• Experience in customer experience, operations or process management, preferably in a regulated environment.
• Strong ability to translate complex product or regulatory topics into clear, practical guidance.
• Confident stakeholder management skills across operational, product, and compliance-focused teams, as well as external partners.
• Comfortable taking ownership and driving initiatives independently.
• Project management skills with experience in owning initiatives end-to-end.
• Interest in automation and AI, with a curiosity to apply new tools.
• Analytical, structured and improvement-oriented mindset.

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.

Who we are:

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you. 

Store Manager:

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Store Manager will lead and execute all efforts required to achieve individual store goals.

Reporting to the Regional Director, essential responsibilities include but are not limited to:

 What You’ll Do:

• Measure and Monitor sales performance taking action to improve business performance when needed.
• Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses
• Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships
• Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
• To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store.  Lead & train the team in store to ensure consistent deliverables.
• Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team.
• Ensure facility maintenance, presentation and organization.
• Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
• Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business
• Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising
• To manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Accountable for hiring, training and development of the store team across all areas of the business.
• Provide performance feedback to ensure growth, change and results Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication
• Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team

What you’ll bring:

• Minimum of 5 years Retail Experience required. 
• Minimum of 4 years Retail Management Experience required. 
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced, cross functional team environment setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities 
• The drive to take on new challenges with the self-motivation for continuous personal and team development
• The ability to set clear objectives and inspire the team to reach their highest potential
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
• A proactive and entrepreneurial sense of urgency and ability to prioritize important work
• A keen eye for identifying and evaluating new business opportunities

Compensation:

The wage for this full-time position is £40,000 - £70,000 per year. 

• Available to work a minimum of 40 hours per week
• Daily open availability across a full 7 day work week
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
• Understanding of Retail Labor Laws
• GSuite experience a plus

Benefits & Perks:

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. 
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. 
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis. 
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

Want some more?! - Sustainability, Forbes, Fast Company

California Applicant Privacy Notice found here

Role: Account Manager 

Location: Manchester (hybrid; on-site at client's offices min. 3 days/week) 

About the role: 

As Account Manager you will work closely with client's stakeholders and Oliver’s on‑site team to deliver creative and production work — with a particular focus on video content production and packaging design/artwork — ensuring work is delivered on time, on brief and on budget. 

You will report to the Account Director and be a key day‑to‑day contact for the client. The account team is a cross‑functional, collaborative unit comprising account leads, producers, project managers, designers and artworkers. This on‑site team plugs into Oliver’s global capability to bring planning, creative and production expertise to the client when required.

What you will be doing: 

Client management & service 

• Be the primary day‑to‑day point of contact for client's stakeholders on assigned projects. 

• Build and maintain strong client relationships; understand client priorities, business needs and brand guidelines. 

• Lead and participate in client status calls, production calls and workshops; set agendas and follow up with clear meeting notes and actions. 

• Present work to client stakeholders with support from the creative team; capture and manage feedback and approvals. 

Project delivery & creative production 

• Accept, review and prioritise client briefs; translate briefs into clear internal briefs for design, production and creative teams. 

• Oversee the production lifecycle for marketing assets, especially video and packaging artwork — ensuring briefs, schedules, resource allocation and quality controls are in place. 

• Coordinate with internal designers, producers, artworkers and external suppliers to deliver against objectives. 

• Escalate risks and issues early and drive pragmatic solutions to keep projects on track. 

Financial & commercial responsibility 

• Manage project forecasting, monthly budgets and financial reporting for assigned projects; support Account Director on account pipelines and budget planning. 

• Raise cost estimates, share costs with client, obtain PO approvals and manage spend tracking. 

• Maximise ROI through careful scope and budget control while supporting commercial opportunities for account growth. 

Planning, reporting & strategy 

• Maintain the brief pipeline and delivery schedules; ensure resource planning aligns with demand. 

• Produce regular reports and MI, and support QBR preparation and delivery. 

• Support the Account Director in implementing strategic account plans and identify opportunities to grow the relationship. 

What you need to be great in this role: 

• 3+ years agency account management experience (preferably with FMCG / CPG / consumer brands or Home & Personal Care). 
• Hands‑on experience managing creative production workflows, especially video production and packaging artwork / print production.
• Proven project management skills across full project lifecycles, including governance, scheduling, resourcing and risk management.
• Comfortable with budget management, cost approvals and POs; able to monitor and report on financials.
• Strong written and verbal communication, with experience creating client-facing documentation and presentations.
• Experience working with cross‑functional teams — creative, design, production, strategy — and managing client feedback loops. 

Desirable 

• Experience across digital, print, motion graphics, web or UX/UI is a plus. 
• Prior exposure to on‑site agency models or embedded agency working. 
• Familiarity with asset management workflows and production software/tools. 

Req ID: 16949

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