What We Have to Offer:

The Richards Group an IMA Company is looking for a highly motivated Account Manager to join our Personal Lines team. If you have strong interpersonal skills, a passion for building relationships, and a commitment to exceptional service, we’d love to hear from you! This position offers flexibility with the option to work remotely. Because we value in-person collaboration for training, team building, and strategic meetings, qualified candidates must live within reasonable traveling distance to one of our VT or NH locations.

What You Bring:

• Prior industry exposure
• An active Property & Casualty License
• A strong sense of integrity, professionalism, and reliability
• A team-oriented mindset and high level of self-motivation
• Exceptional attention to detail and accuracy
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• A passion for delivering outstanding customer service
• Proficiency with computer systems and efficient, accurate data entry
• Experience using AMS 360 or a similar agency management system preferred not required

The Richards Group has joined IMA’s national platform, giving our teams access to expanded resources, new career pathways, enhanced strength, and employee ownership opportunities, all while preserving the local leadership and deep community roots that define who we are.

#LI-TC1

What We Have to Offer:

What You Bring:

• Minimum of 5 years of prior experience in the insurance industry, specifically within Personal Lines
• An active Property & Casualty License
• A strong sense of integrity, professionalism, and reliability
• A team-oriented mindset paired with high self‑motivation
• Exceptional attention to detail and accuracy
• Excellent verbal and written communication skills
• Strong organizational and time‑management abilities
• A passion for delivering outstanding customer service
• Proficiency with computer systems and efficient, accurate data entry
• Experience using AMS 360 or a similar agency management system (preferred but not required)

The Richards Group has joined IMA’s national platform, giving our teams access to expanded resources, new career pathways, enhanced strength, and employee ownership opportunities, all while preserving the local leadership and deep community roots that define who we are.

#LI-TC1

What We Have to Offer: 

Join our dynamic team as the Personal Lines Team Leader/Supervisor, where you will not only take on Account Manager responsibilities but also inspire and guide a passionate group of Account Managers! You will be the go-to contact for all Personal Lines inquiries within your assigned branch location(s), making a real impact every day.

This position offers flexibility with the option to work remotely. Because we value in-person collaboration for training, team building, and strategic meetings, qualified candidates must live within reasonable traveling distance to one of our VT or NH locations.

Personal Lines Team Leadership: Collaborate closely with the Department Manager and fellow Team Leaders to set and achieve ambitious Personal Lines goals and objectives. Embrace and champion the Department vision, effectively communicating and driving results at the branch level. Create an uplifting environment that empowers the team to thrive and succeed. Take charge of day-to-day operations within your branch, ensuring everything runs smoothly.

Account Management:Bring your expertise to the table with a deep understanding of the current products and services offered by various insurance companies. You will be responsible for receiving, documenting, and processing all client service requests, ensuring that this vital information gets submitted efficiently.

What You Bring:

• At least 5 years of prior industry experience required
• An active Property & Casualty License required
• A strong sense of integrity, professionalism, and reliability
• A team-oriented mindset and high level of self-motivation
• Exceptional attention to detail and accuracy
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• A passion for delivering outstanding customer service
• Proficiency with computer systems and efficient, accurate data entry
• Experience using AMS 360 or a similar agency management system

The Richards Group has joined IMA’s national platform, giving our teams access to expanded resources, new career pathways, enhanced strength, and employee ownership opportunities, all while preserving the local leadership and deep community roots that define who we are.

#LI-TC1

We are seeking a Senior Office Coordinator to be on-site Monday through Friday in our Manchester office. 

Your Impact 

• Oversee the day-to-day operations of the office, ensuring a well-functioning and organized environment. 
• Liaise with key stakeholders to create a positive workplace experience and make the office a destination. 
• Support and coordinate logistics for onsite meetings and events. 
• Be a key culture leader in the office. 
• Monitor office operations, support ticket queue, and resolve questions with comprehensive answers. 
• Ensure a smooth experience for guests and visitors. 
• Adhere to the operating budget for the office support model and day-to-day operations. 
• Maintain office supplies and equipment, and manage vendor relationships to ensure smooth office operations. 
• Ensure best practices for physical security, health, and safety. 
• Coordinate with the IT team in support of new hires, telecom, and videoconferencing, as needed. 
• Serve as primary liaison for property management services provided by the landlord. 
• Manage the facilities and space planning of the office.  
• Lead Workplace change management within the office. 

Your Qualifications 

• Proven ability to manage office operations while supporting broader company projects. 
• Strong written and verbal communication skills, with the ability to collaborate effectively with internal teams and external partners. 
• Demonstrated experience in improving administrative and operational processes. 
• Experience using Brivo or an alternative access control system. 
• Experience using Microsoft Suite, including Office 365.
• Experience using ServiceNow or another ticketing system.  
• Experience working in hospitality, real estate, property management, or a related environment is a plus. 

Liquid Personnel is currently recruiting for a Children’s Registered Manager in Essex to support the opening of a Residential Family Centre in South Essex to Improve short-, medium-, and long-term outcomes for children and their families.
Our client's centre will have the mission to keep more babies safely with their families, break cycles of disadvantage and give families the best chance to thrive - where they belong, in their own communities.
 
Role Overview:

The Registered Manager will provide strategic and operational leadership for a new Ofsted-regulated Residential Family Centre, ensuring safe, high-quality, trauma-informed assessment and support for families subject to care proceedings.
 
The postholder will lead the service through pre-registration, mobilisation, and inspection, and will be accountable for compliance with the Residential Family Centres National Minimum Standards, Children Act 1989, and associated guidance.
 
In addition, the role will oversee the client's community-based parenting assessment offer and supervised contact provision, ensuring clear governance, consistency of practice, and proportionate pathways between residential and non-residential services.
 
What will your responsibilities be? 

• Lead the preparation and submission of all documentation required for Ofsted registration, including Statement of Purpose, policies, staffing model, and quality assurance systems.
• Play a central role in property readiness, environmental risk assessments, and mobilisation planning.
• Develop staffing structures, rotas, induction and supervision frameworks aligned with regulatory expectations.
• Support recruitment and onboarding of residential and community-based staff.
• Work closely with the Responsible Individual to ensure the service is inspection-ready from day one.

Essential Requirements

• Level 5 Diploma in Leadership & Management for Residential Childcare (or equivalent).
• At least 2 years’ experience managing residential or intensive family support services.
• Strong working knowledge of:
• Care proceedings and parenting assessments
• Safeguarding and risk management
• Ofsted regulatory frameworks
• Experience leading teams and managing complex services.
• Commitment to trauma-informed, strengths-based practice.
• Project management experience
• Clean Driving license and full access to a road worthy vehicle

Reasonable Adjustments:

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.

We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List.

BH - 197717
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The Role 

We are looking for a Senior Infrastructure Manager who is, first and foremost, a people leader.

In this role, your primary responsibility is the health, performance, and career growth of your engineering team. While you must possess a solid technical background to understand the challenges your team faces, your day-to-day focus will not be hands-on technical work. Instead, you will use your experience to remove blockers, guide decision-making, and ensure your engineers have the environment they need to succeed.

You will act as the bridge between technical execution and business strategy, team budget management, defining roadmaps, and ensuring operational excellence across a complex hybrid (predominantly on-prem and some cloud) estate.

The Team You Will Lead 

You will lead the Infrastructure Solutions team within the wider Technical Operations department. Your engineers are responsible for building the environment, delivering projects as requested by Engineering and Product, and ensuring we remain available, scalable, and secure. They are not responsible for the BAU function of the platforms that is managed by another team within Technical Operations. The Infrastructure Solutions team takes a concept or idea and makes that into a reality within the boundaries and constraints of our platforms. 

You will be managing a team of engineers who individually possess experience in:

• On-Premise Linux systems, Container solutions, Debian packaging, Ansible, data streaming and queuing technologies such as Kafka or RabbitMQ
• Advanced database management knowledge (MySQL, Postgres) in replicated environments.
• Physical Network management, with an on-prem estate that is Juniper focused. 
• Cloud environments: GCP and AWS
• Platform engineer focused on building, maintaining and supporting an Internal Developer Platform (CI/CD)

The Operational Reality

It is important to be transparent about the environment you are joining. We operate at high velocity with a broad and complex technology estate. However, we are a lean team, not a giant corporation with endless resources.

• Context Switching is the Norm
• You will rarely have the luxury of focusing on a single task for weeks at a time. You will be required to shift focus multiple times a week, and sometimes multiple times a day, as business priorities evolve.
• Agility over Silos
• Because we are a lean team, we wear many hats. You must be comfortable pivoting from a strategic discussion to an operational challenge without losing momentum.
• Focus Management
• Success in this role requires the ability to maintain high standards while navigating a workload that changes dynamically. This is not a role for those who prefer a slow, singular focus; it is for those who thrive on variety, pace, and solving complex problems in real-time.

As the Senior Infrastructure Manager, You Will:

People Leadership & Talent Development

• Team Management
• Lead, mentor, and motivate a team of infrastructure engineers. Conduct weekly 1-2-1s, manage performance reviews, and handle all aspects of people management.
• Formal Training & Growth
• Go beyond ad-hoc mentoring to schedule and lead formal training sessions regarding operational improvements. Actively create professional development plans for your direct reports.
• Recruitment & Retention
• Own the hiring process for your team, ensuring we attract top talent and maintain a supportive, inclusive culture.
• Culture of Learning
• Foster a "Self-Learner" mindset. Create a transparent environment where failures are treated as learning opportunities and documented as such for future reference.

Strategic & Operational Management

• Budget & Capacity Planning
• Ability to own your team's budget and lead capacity planning initiatives. You will forecast future infrastructure needs to ensure we remain scalable while managing spend for subscriptions and hardware.
• Risk & Contingency
• Proactively identify operational risks and form contingency plans immediately to ensure business continuity.
• Procedure & Frameworks
• Ability to define, maintain, and cascade operational procedures (SOPs) and ITIL standards.
• Prioritisation
• Shield your team from noise by effectively prioritising workloads (Changes, Problems, and Projects) and managing stakeholder expectations.

Technical Support & Oversight

• Performance Optimisation
• Measure and optimise system performance with a focus on improving reliability and time-to-market. You will drive innovation to get ahead of internal customer needs rather than just reacting to them.
• Visual Documentation
• Ensure the team produces detailed system design documentation, specifically enforcing the inclusion of visual representations to support understanding. Ability to technologically assess it as a technical editor.
• Hybrid Estate Management
• Ability to oversee the management of both On-Premise and Cloud (GCP/AWS), ensuring high availability across all environments.
• Unblocking Issues
• Act as the senior escalation point for complex technical issues. Your goal is not to fix the issue yourself, but to coordinate the right resources and provide air cover.

General Duties

On-Call DutiesWillingness to participate in the Management On-Call Rotation to support the department and the business (Current frequency: Once every three weeks).Ad-HocCarry out other strategic or technical duties required to support the Director/VP of Technical Operations.

Essential Knowledge, Skills, and Experience

Leadership & Management Competencies

• Proven Management Experience
• Significant experience leading a technical team, with a specific focus on the people management aspect (performance reviews, career growth etc).
• Project Management
• Strong project management experience with the ability to delegate effectively to meet tight deadlines. You must be able to multitask and maintain focus in a high-priority environment.
• Communication
• Exceptional verbal and written communication skills. You must be able to liaise effectively with management and other business areas. Engagement may also include interactions with senior technical engineers/leaders within other teams and C-Team members. 
• Goal Oriented
• You must be highly goal-oriented with strict attention to detail, capable of prioritising workload and demand to ensure targets are met.
• ITIL Application / Lean Six Sigma
• Deep knowledge of and experience with ITIL practices, with the ability to apply them to improve team workflows. Demonstrated ability to apply Lean Six Sigma concepts.

Technical Environment & Team Capabilities

Focusing on the technical skills that your engineers possess, it would be ideal if you had a decent working knowledge of each of the areas. Hands-on expertise in every area is not required, but the ability to hold and facilitate discussions, know when to push or hold back and when to ask poignant questions will help you effectively mentor the team and guide architectural decisions. 

For reference from above these areas are: on-prem and AWS/GCP solutions; system design from network to application level; resilient database availability strategies; automation and configuration management via Ansible, Docker and CI/CD; programming awareness in Python; Linux administration.

Your willingness to learn what you don’t know is required to succeed in this role and we will support you through that journey.

Desirable Knowledge, Skills, and Experience

The following skills or experiences are advantageous but not strictly required. They would be utilised for facilitating tasks rather than for direct, hands-on implementation.

• Innovation & Debt Management
• A keen interest in new technologies and innovation, specifically supporting development teams in the refactoring of technical debt.
• Advanced Containerization
• Deep knowledge of Kubernetes, Docker, and container ecosystems.
• Observability
• Experience with monitoring systems (e.g., Zabbix, Grafana) and logging stacks (Elasticsearch, Kibana).
• Data Streaming
• Experience with data streaming and queuing technologies, specifically Apache Kafka and Druid.
• Web & Storage
• Knowledge of Nginx (or other web server technologies) and storage technologies like Gluster.
• Tooling
• Proficiency with JIRA and Confluence for project tracking and documentation.
• Version Control
• strong understanding of Git and version control best practices.

Why This Role?

If you are an experienced technical leader who finds more satisfaction in growing people and building high-performing teams than in closing tickets yourself, this is the role for you. You will have the autonomy to shape the culture of the Infrastructure function and the strategic backing to make a real impact on the business

A Note to Candidates

At Partnerize, we recognise that the perfect candidate doesn't exist. If you are a strong people manager with a background in tech, but maybe haven't touched a command line in a few years - that’s okay! We are looking for leadership first. We encourage you to apply if you feel you have the management skills to help our team thrive.

UK Benefits & Perks

• 25 days holiday in addition to bank holidays 
• Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
• 5 extra 'Partnerize Parental Days' each year
• Private Medical Insurance through Vitality 
• Enhanced pension contributions
• Cycle to Work scheme 
• Eye Care Vouchers 
• Life Assurance
• Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
• Regular company events and activities